Harvey Norman Waterproof Flooring

Wonderful product, adds value to our house! – We had the Highland Oak Hybrid range installed and are thrilled with the product. Comfy under foot and looks amazing. Thank you Vivek for all your help and advice. A special thanks to your contractor Andrew. Show details

Hybrid Flooring and carpet – Excellent customer service by Sam from Nunawading Flooring. Great workmanship by Chris and his team. Product explained well with correct advice and tailored to my needs. Quality support provided and great workmanship by the team. Couldn’t be any happier  Show details

Hybrid Flooring - Excellent Service HNF Mandurah – Excellent service all round! Abid from HNF Mandurah was personable, honest and very knowledgeable on their products and what service they could provided. I had a big job and a lot of questions and never was I made to feel like anything was to much trouble, Abid ensured the whole process was as easy as it could be. Also Simon and his team from… Read more

Infinity Flooring did an amazing job laying the flooring, they were also respectful, pleasant and professional. Thank you to HNF Mandurah and Infinity Flooring. Sharon

Hybrid flooring – Absolutely thrilled with our new flooring from Harvey Norman Mandurah the guys were very professional and helpful would have no hesitation in recommending and Simon and Steve from Infinity Flooring did an amazing job laying the floor, thanks so much Ken and Ann

Hybrid flooring – very professional job done by all the team. At one point had 7 floor fitters working. I would recommend Harvey Norman and there qualifyied team . Very courteous and polite workers new exactly the job. Tongue and groove floor fitters were aware of the upheaval the owners would experience and made the 2 day job as less stressful, as we had already moved into our new house Thanks a lot

Great Product, Great Service – Excellent service, excellent flooring from Michael at Harvey Norman's Flooring Mandurah. Steve from Infinity Flooring did an amazing job laying the flooring, would recommend them to anyone considering having their floor laid. Erica and Geoff

I made the right choice dealing with Harvey Norman Mandurah – I can highly recommend Harvey Norman in Mandurah. (Unfortunately i lost the business card and cant remember the name of the man I dealt with but think he was the Manager). His knowledge of the products was amazing, He knew what he was talking about and he was definitely not doing a hard sell or rushing me into making a decision. After receiving… Read more

so much help and such polite friendly service I did not feel the need to shop around further. I had one quote prior to my quote from Harvey Norman who actually came in at $700 cheaper. Harvey Norman Mandurah made my whole experience stress free from selecting my choice of flooring to the colour I chose. The installers who put the floor in were subcontractors to Harvey Norman and they were brilliant. Whole house done in just over one day. Very happy

Changed our whole house, love it! – Floor is great ! Lookssmazing Thanks for good service from abid . The install was fantastic thanks to Steve and Simon for there great work, live the attention to detail and nothing I asked was too much for them to do

Perfect all round flooring from HN Osborne Park – Recently had the Hybrid flooring installed, which I ordered thru the Osborne Park Team. Have to say they look, and are amazing. Very very happy, great service too. Thanks HN

Fantastic staff and styles – Thanks you Vanshika from Osborne Park for your help in selecting the flooring for us with fantastic price. You went above and beyond and we are so thankful. Big thank you.

Hybrid Flooring – Very happy with my new Hybrid floor from Harvey Norman Jamestown Penrith Quentin Hammond thank you so much you picked the right tradesman Tim Whitton to do the job I’m very happy with my experience from the day of getting the free quote & measure to the finished installation 4 rooms in my 30 year old house & no broken skirting boards (which was my… Read more

big concern) just pleased with everything from start to finish turned my old house from drab to fab looks so much more modern for the small price I paid & thanks again Quentin for putting up with my thousand & one question before I went with your quote which I believe to be the right choice out of the 3 Qutoes I received. Response from my family & visitors when they walk in “wow”

Not flooring experts at HN Aspley QLD – Not Flooring Experts at HN Aspley QLD... Just bought hybrid flooring in November and had the HN sales person tell me that it was for putting over tiles. It was quite expensive so assumed that was true. When I had my measure home visit, I had a different person do a few quick tests and said the floor ‘might’ need a ‘little’ prep in some areas,… Read more

but seemed good enough for this flooring. I was never told the prep would be an extra cost or if absolutely required.

The installer came (really nice guys) and explained that almost all tiled rooms are never flat, and showed parts of my tiles that would cause issues.

The installer recommended ripping up all my tiles or prepping all the tiles with a compound.

As HN didn’t do the proper investigation, I had all the product inside my home already, the installer there ready to lay it, but the tiled room not acceptable and advised that laying it would void any warranty associated with it if he continued.

On top of that, it was quoted to do a toilet room downstairs too. The installer highly disagreed with doing that due to a water area, so I agreed with the expert over a sales guy. Still, paid for a room that shouldn’t have been done.

He was also annoyed as this would be now two days wasted where they have no work due to the whole floor needing prep and possibly delay everything even more (I’ve been waiting 4 months already - booked early December being told February was the earliest).

So rather than wait, I agreed to pay an extra $2800 for the installer to prepare the floor...

After already paying a premium price for a flooring that I was told goes straight over tiles. Obviously you can understand that I’m pretty upset about the extra cost.

If the sales people had told me the right thing, I could have just purchased a nice (but cheaper) laminate flooring and wouldn’t have cost me so much.

I’m just distressed and upset about the whole thing. Expecting everything to be fully paid and just needing an install now, then being told I have to pay an extra $2800 to actually get it done.

I just don’t have words to explain how upset I am...

After a discussion with the manager (Luke), he seem unsympathetic and was happy to tell me how it’s my fault that I proceeded and I had the ability to return the product. He told me terms and conditions stated that floor preparation is a cost that is covered by me (which nobody said when they were doing it). True I had the option to stop and say “no”, but I had already waited 4 months for this install, and only found out at the last minute that it wasn’t what they told me it would be.

Thank you, but I hope this gives future buyers the ability to be aware of what they’re getting into.

Sorry HN, but I really didn’t want to make this public, but you just didn’t care about a customer’s bad experience or try to even sympathise.