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Harvey Norman The Flooring Specialist

Harvey Norman The Flooring Specialist

Carpet Flooring, Vinyl Flooring, Timber Flooring, etc...
3.4 from 205 reviews

See the Best Flooring Companies in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
109
4 star
9
3 star
8
2 star
23
1 star
56

Ellie

EllieGreater Melbourne (Inner), VIC

  • 4 reviews

Good range, price and installation

published

I am so pleased with the quality, look and feel of the carpet I got at Harvey Norman Highpoint. The price was very good as I got it in the mid year sales. The process to book installation was easy and the person who did the actual carpet laying was very good and experienced. Very happy.

Job Satisfaction

Poor Experience - Again!

published
Nathan

NathanDarling Downs, QLD

  • 6 reviews

Smart Strand carpet

published

We installed Smart Strand carpet due to the sales pitch that it has a lifetime guarantee for stain & soil resistance.
The Smart Strand carpet is terrible- it's has soiled in light traffic areas and aftet 2 years looks like 20 year old carpet.
I wish I'd not bought into the sales pitch!

Lib

LibSydney, NSW

  • 6 reviews

Good service and fitters were lovely

published

We had four bedrooms carpeted. Aaron in store was very helpful and sorted out issues well. Was able to book installation exactly when I wanted. Good quality product. The fitters were great. Polite, efficient and friendly.


P Foster

P FosterSydney, NSW

Damage property and take no responsibility

published
Job Satisfaction

Maria O.

Maria O.South East Queensland, QLD

Terrible after sales service

published

They were quick to take my money & arrange installation, but the layers did a bit if a shoddy job. I gave feedback & asked for a resolution.
Couple of vague emails back n forward.
No resolution. I had to keep chasing them up & still no service.
I'm left with old blue carpet sticking out on top of my lovely silver carpet.
Unprofessional

Job Satisfaction

Chris Patten

Chris PattenPerth, WA

  • 2 reviews
  • 1 like

Superb Job.

published

My layer Martin contacted me 2 days prior to give me a time of arrival. He arrived early and was very respectful of my house and the needs of me as a customer.
Very thorough with his workmanship and attention to detail.
Not only a superb job with laying, but no damage to any of the 4 rooms he laid and no damage to any wall. Took all equipment and old carpet and was gone within 2 1/2 hrs.

Would highly recommend him to anyone.
Thanks again Martin!

Job Satisfaction

Rocky from NSW

Rocky from NSWSydney, NSW

  • 4 reviews
  • 2 likes

Caringbah store

published

Just had hybrid flooring completed by Caringbah store. Have no complaints about the service in store and the staff helped us as much as possible with problems that arose with a fairly complicated job. Would like to praise the sub contractor, David. He went out of his way to make sure the job was as near to what we wanted as possible. He was always willing to speak at any time and source material not normally in his range.

Unhappy customer

Unhappy customerCentral, TAS

Smart strand carpet is rubbish.

published
Karen louise Hinds

Karen louise HindsMidway Point Tas 7171

  • 25 reviews
  • 1 like

Buyer beware

published

The slightly backed vinyl floor covering does not perform well in hot or variable temperatures. Confirmed by family in Queensland and in Tasmania. Pretty much ruled put everywhere in the country.

Job Satisfaction

The reviewer stated that an incentive was offered for this review


Hybrid Flooring

published

Very happy with my new Hybrid floor from Harvey Norman Jamestown Penrith Quentin Hammond thank you so much you picked the right tradesman Tim Whitton to do the job I’m very happy with my experience from the day of getting the free quote & measure to the finished installation 4 rooms in my 30 year old house & no broken skirting boards (which was my big concern) just pleased with everything from start to finish turned my old house from drab to fab looks so much more modern for the small price I paid & thanks again Quentin for putting up with my thousand & one question before I went with your quote which I believe to be the right choice out of the 3 Qutoes I received. Response from my family & visitors when they walk in “wow”


Leanne

LeanneMetropolitan Adelaide, SA

  • 10 reviews

Very nice carpet

published

I have been very happy with the carpet we were sold. It was on sale for a great price. The install was not as I would have expected, I called to have the installer come back as he had not stretched it over the nails on the edging. Looking at it today I still don't think it's ok . My carpet mats that I asked to have made from the only remaining piece were not all made. Mixed emotions about this big purchase.

Job Satisfaction

Lesley P

Lesley PHunter Region, NSW

My loungeroom looks unbelievable with the new rug from Harvey Norman.

published

Harvey Norman have a huge range of colours, shapes and sizes of mats, rugs and carpets. All within a price range every one can afford. Updating any room could not be easier.


Lived up to promise

published

Damien from Harvey Norman Osborne Park WA made the purchasing experience so easy that we parted with our money happily. Laying team of Robert & Shane were courteous, co-operative, clean, and punctual.
Everything ran according to schedule. We are very happy with the whole experience, and our new carpet!

Job Satisfaction

After sales service appalling

published

Pre-sales service enthusiastic and helpful, however installation was sub-par and despite numerous complaints over the phone, by email and in person I’m still waiting for the problem to be resolved.

Job Satisfaction
2 comments
Harvey Norman The Flooring Specialist
Harvey Norman Flooring THarvey Norman The Flooring Specialist

Sorry to hear that you have not had a resolution.
Could you please provide the Store details.
Thanking you in advance,

Balgowlah

Margaret M.

Margaret M.Sydney, NSW

laminate flooring through Harvey Norman OSBORNE PARK STORE

published

What a fantastic team that was sent out to my place to lay about 90 odd metres of flooring!
They did a sensational and thorough job. My place looks absolutely wonderful! A huge effort in 1 day!
Huge thanks to Damien & Angeline in Perth (National Insurance Division) for making all this happen so effortlessly and smoothly - great job guys and you were at all times so lovely, kind & very considerate.
I'm going to miss hearing your voices on the phone! JUST BRILLIANT!!!

Job Satisfaction

vuurenal

vuurenal

  • 2 reviews
  • 3 likes

Pathetic customer service from Harvey Norman and Big River arrogance!

published

Margaret Page

Margaret PageSydney, NSW

  • 2 reviews

Never ever buy novacore

published
Job Satisfaction

Timothy V.

Timothy V.South East Queensland, QLD

Not flooring experts at HN Aspley QLD

published
Job Satisfaction

Tien

TienSydney, NSW

Wonderful experience from start to finish.

published
Job Satisfaction

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Questions & Answers

monica85

monica85asked

Godfrey hurst hybrid XL flooring, can anyone share their opinion on the wear and tear on these pls?

No answers

Ivy

Ivyasked

Hi,
I have been recommended Godfrey Hirst Hybrid 1200 for my bedrooms. Does anyone have experience with this product?

1 answer
Karen louise Hinds
Karen louise Hinds

Hi Ivy I have no knowledge of this brand. Just know if you go with a product that does not live up too it's longevity, general wear and tear. You have consumer rights under the ACCC. If I was in your position I would ask HN staff to give you a couple of reviews. You can also use choice!!!!


kejo

kejoasked

I have been recommended Novocore Hybride multi layered plank that carries a 25 year domestic warranty by a Representative at Harvey Norman. I want to cover existing floor tiles. I have been advised that NO levelling is required. On the front cover of Novocare brochure it states that this product is '100% waterproof' and inside the brochure it states 'water resilient' in another!! I can only presume that the premium range is the waterproof product?

I would appreciate any feedback that can be provided as to whether this product lives up to its promise. It would appear from the previous comments I have read on this post, that Harvey Norman, the supplier, or both have little concern for the buyer.

2 answers
Margaret Page
Margaret Page

I have novocore in my house. Its terrible its scratches so easily and looks so bad after a while, we tried to get it replaced but the Novocore rep said we damaged it on purpose which is just stupid who would damage their own floor, but that gives you an idea on how bad it looks. STAY AWAY

kejo
kejo

Thank you Margaret for your feedback - much appreciate.


Get an answer from our members and Harvey Norman The Flooring Specialist representatives

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