Harvey Norman The Flooring Specialist
Verified454 reviews
One of the worst carpet layers ever Shortly after it was laid, the seams came apart he tried to fix it, but couldn’t And said he would have to speak to his mate in Melbourne what a load of nonsense He gave us a rug to cover the dodgy workmanship And never came back to repair it Don’t go there Show details
Harvey Norman flooring Cannington made a complete mess. Pretty much every door the house cannot be closed after they installed the carpet. When I call it was "too bad mate" meanwhile I have kids who cannot have full privacy. Its a shocker Show details
Don't use Thomaston Harvey Norman for flooring!! Fahad was our salesman through this entire debacle. We had our flooring laid three years ago. It all buckled. The manufacturer came out and advised the installation was the cause. Harvey Norman argued the case saying the issue was with our slab. We paid for a building inspector to give his opinion.… Read more
A four page report from him explaining the issue was with the installers sub flooring. Harvey Norman could no longer get out of upholding our warranty. We chose new flooring. There was no professional conduct from Harvey Norman or the installers. We had to continuously follow them up. Farhad the Thomaston Harvey Norman salesman had a habit of saying he will come to our house and just not attend and not call to let us know. The installers are no better. They won't give you a time they're coming and then when you chase them up after staying home half a day they say they are short staffed so will come another day. Zero professionalism from them both. We finally had the new flooring laid and there is an issue!! The floor has air trapped underneath so it cracks and makes noises when you walk on it. You can see, feel.and hear movement under your feet. The installers said the issue was with how the plastic underneath was laid. The solution put to us was that they would lift the new flooring a third time and just take the plastic out. Keep in mind this would then void the manufacturer warranty should anything else go wrong. We sent the installers away and told them to speak to their boss. Harvey Norman salesman from Thomaston finally agreed to request the manufacturer to come out. The manufacturer advised us to give it a couple of months and see if the air naturally comes out and if not to call them back. Not one apology from Fahad the salesman at Harvey Norman Thomaston. Only excuses and no shows. We have been messed around an exponential amount of time, lost days off work, moved our furniture twice, pulled our flooring up twice, had the sub flooring grinded off and redone, a house full of dust and we still have issues. No apologies, no compassion, no compensation, no follow up. That's the treatment you can expect. DO NOT BUY FLOORING FROM HARVEY NORMAN THOMASTON - GO TO A PROPER FLOORING SHOP.. do not allow Harvey Norman to organise installers . The incompetence is very overwhelming.
Reviews with attachments
My bad Harvey Norman Waurn Ponds carpet experience – After complaining to Harvey Norman Waurn Ponds , they advised they had never had problems with this carpet before. The carpet inspector, however advised there had a been a lot of problems with this carpet. Harvey Norman Waurn Ponds then advised we had the problems because we had the carpet steam cleaned twice (carpet had never been steam or dry… Read more
cleaned).
We wanted replacement carpet as our opinion was this was a major fault. The supplier wants to stretch the carpet.
Carpet was eventually replaced after being stretched and the fault continuing - overall we had to pack and unpack all our stuff up THREE times. Still no apology from the director.
- +7
Fake Warranty & Unacceptable Service – Deeply Disappointed I’m extremely disappointed with my experience at Harvey Norman. I purchased vinyl flooring (Invoice #1404101) and was promised a warranty that turned out to be completely useless. When we raised an issue, someone came to replace just one board, but instead, they lifted a large section and… Read more
reinstalled it with a completely different colour—without informing us. We didn’t realise the mistake until after the work was done. There was no transparency, no communication, and no accountability.
Despite multiple follow-ups, customer service has been unhelpful and dismissive. The whole process has been frustrating, and the so-called warranty meant nothing when it really mattered.
I strongly advise others to think twice before purchasing from Harvey Norman. This has been a terrible experience from start to finish.
The carpet we bought from Harvey Norman carpet services by far is the worst carpet we’ve ever purchased. From day one, the fibers and weaves began unraveling, and it continued to shed more with every vacuum. We reached out to the store a couple of weeks later, but received no help—just a dismissive ‘it is what it is’ response. Extremely… Read more
disappointed with the poor quality. Definitely not worth the money. The photo I have attached is right after installation!
Terrible experience – Terrible experience had hybrid flooring installed and it leaves filthy scuff marks straight after mopping was told by owner of the store it was because of the products I used - I have only ever used ph neutral cleaning products which is what the manufacturer suggests on qr code on left over flooring. Would not recommend this business to anyone.
Positive reviews
Damien was incredibly helpful getting this project coordinated for me in record time. I saw him on Tuesday morning and on Friday afternoon my old carpet was replaced for amazing hybrid flooring. He called at least 7 installers until he found one available for me. I was very impressed with his efficiency and determination. The installers were also… Read more
really good. Job done in 3 hours to perfection. I couldn't be happier. I highly recommend Harvey Norman Hybrid flooring. Damien showed a great deal of professionalism and efficiency with Damien.
Very Good Experience – Can only say that the whole job, from selection to laying was very good. Even though we originally selected the carpet from a store that management closed and being transferred to another (Castle Hill NSW) they could not be more helpful and very good at communicating what was going on. The carpet layer (Ahmet) was punctual, polite and very,very… Read more
good at his job. I have read previous reviews on Harvey Norman both good and bad. I can only comment on my experience, so based on that, would I use them again? Yes.
Thank you Harvey Norman Flooring Osborne Park – Had a great experience with Rinzan from the Osborne Park store and Rob, the carpet layer. Very helpful advice, great communication and timely installation. Really happy with my new carpet, thank you. Show details
Negative reviews
Harvey Norman Carpet - Cannington, WA. Happy with the carpet itself; but was charged for MANY meters that were superfluous, rolls were unused and just left to be disposed of. The actual laying of the carpet was also of a good standard, but the actual date to do the work was changed over and over which was disrupting! Show details
Buyers be aware with up front payment of flooring works – Requested quote from Harvey Norman Frankston Flooring to replace all of our upstairs flooring and two staircases with new hybrid flooring. On receipt of quotation requested confirmation that they included to install the flooring onto the Two (2) staircases of which they replied back in writing confirming they did make allowance for the flooring.… Read more
On confirmation of this we paid a deposit and a date was booked in for installation. and we were pushed into paying for all of the works up front directly to Harvey Norma before they started their works albeit their terms and conditions stated that their installers should be paid after the works are completed to our satisfaction. All being said, they came back to us asking for an additional $600 for the back staircase and that they would not do the front staircase because it was too hard. They also laid the flooring on a section of the floor that was not level. Their installer did not advise us that it was not level and they just installed it. There is a section of the flooring which has a bump in it because it is not level. We got a carpenter in to get his opinion on the floor and he believes it is not a structural issue but the floor they have laid needs to be lifted up. They are refusing to come back and fix this issue too. Have had no option but to dispute the VISA card payment as they have defaulted in installing the works quoted in their quotation. The franchisee of the Frankston Flooring store cannot be trusted so anyone wishing to deal with them should be aware not to make up any front payment of the entire works until you are 100 percent satisfied with the works. Don't let them force you to pay up front and threaten you with a 20 percent cancellation fee
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Do not stand by warranty – Do not stand by the warranty. 15 year wear warranty. First sign of wear, contacted them, they came out. Did not hear back from them. Contacted them again, would not stand by the warranty. They offered to give me two floors mats the cover the area that was worn. Would look abit odd being in the lounge room, Great colours in the carpet range, however keep away. Show details
Recent reviews
Excellent experience – Damien from Osborne park was excellent easy to deal with nothing was too much trouble he went the extra mile was friendly gave superb service and was very knowledgeable about the product I would highly recommend him we have a enjoyable experience and love our new carpet the layer rob was excellent as well
Excellent customer service – Rinzan from Harvey Norman Osborne Park helped us choose a great carpet for our house. He was patient and gave great advice while choosing the colour. Rob did a fantastic job with laying the carpet. The rooms now feel very luxurious and modern. Great customer service from both.
The best customer service – Harvey Norman Watergardens Flooring Specialist David provided exceptional service, from assisting me to select flooring, through care with scheduling the job, and after payment support. I am 100% satisfied with my new floors.
Carpet and wooden floor from Osborne park store, help by Rinzan – Bought carpet and wooden floor from Harvey Norman Osborne Park. Rinzan helped us in choosing the product and organise instillation. Very happy with the service.
Highly recommend HN Castle Hill – We had an excellent experience with the Castlehill Harvey Norman team, from ordering to the installation of our hybrid flooring in our three-bedroom house. After visiting several other stores and getting quotes, it was clear from the start that Harvey Norman was different. Johnny, Nick, and Ansh were exceptionally helpful and thorough during our… Read more
showroom visits.The price was very reasonable, and after trying the sample pieces, we chose the HYBRID 1800 535 BB AUBURN, which perfectly suited our home. Grant, our installer, did an outstanding job. The installation transformed our home, and we've received numerous compliments from visitors. We are extremely pleased with our decision to choose Harvey Norman for our flooring and highly recommend their services.
First Class Experience – Since our first interaction with Jasper at Harvey Norman we have had a fantastic experience, he was extremely helpful and answered all emails and questions very promptly. The installer, Adnan and his team from Temis flooring did a super job and we can throughly recommend them. Show details
Disappointed – We had our flooring put in a couple of months ago which we are very happy with. The trim has only just been finalised and unfortunately has taken the shine off what was otherwise a job well done. Just a shame when it could have looked so good. Show details
Best flooring service – Adnan and his team (Temis Flooring) and Jasper, are top-notch in the business. They did an amazing job on my 2-story house. They are thorough, detail-oriented, and punctual. I highly recommend them. Show details
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Good price but install had damage – Price was good, but post the work I had 4 areas of skirting board that was struck with a hammer during installation. 3 of them I accepted under their T&C's, and were minor for which I am accountable to touch up. 1 was beyond this, a section of just under 2 inches of skirting was splintered out when struck. I contacted Harvey Norman flooring… Read more
Mandurah. I was initially met with defensive talk and one follow up call, offensive talk. They tried to say the damage is minor and under the T&C's. I questioned this and was simply made out to be difficult. Two comments were really out of order... "What do you want us to do about it" ..and... "The house is mid 80s how do you know we damaged the skirting. See the pic and let me know what you good people think, acceptable?
Kind, informative and emphatic sales experience with Harvey Norman Caringbah – My husband and I are most impressed with the whole experience of ordering from Harvey Norman Flooring Caringbah. Assisted by Jasper with empathy. He was great, explained all the options clearly and without any hard sell or attempt to push us to the most expensive. As well as the installers are very skilled and experience. The amount you pay is what you get! Very happy with our choice and would definitely recommend dealing here. Show details
Majestic product and quality care service team – We were very impressed with Quality floors from the Harvey Norman Flooring Caringbah store. Very kind, detailed and helpful. The installers were very kind and prompt and very efficient! Our floors turned out majestic! Highly recommend! look for Jasper to assist you. Show details
Perfect floor coverings at last – The whole process from go to whoa was seamless. The sales team were extremely helpful, and the installers did a wonderful job in quick time. We couldn't be happier with the experience. Show details
Thoughtful, professional service that made the whole experience very pleasant – I was impressed by the care, courtesy and depth of professionalism of the staff at Harvey Norman in the rugs section.
Great product reasonable price and professional installation – Harvey Norman Flooring at Caringbah had a wide variety of flooring from which to select our hybrid flooring. The sales assistant, Jasper, was friendly and he clearly explained the various flooring options professionally to help in making our selection. The price was very competitive. The installation was completed by Adnan of Themis Flooring. He… Read more
arrived on time and did an excellent installation. He clearly explained the various options of the installation so we knew what to expect. Very satisfied with the product, price and installation I highly recommend Harvey Norman Flooring Caringbah and Adnan from Teri’s Flooring
Complete distrust – A data breach happens when personal information is accessed, disclosed without authorisation or is lost. Under the Notifiable Data Breaches scheme, you must be told if a data breach is likely to cause you serious harm. I have never been so angry in all my life! I can’t believe I was lied to by a Frenchie owner of Harvey Norman in Cannington… Read more
flooring department!
[Name Removed] Franchisee, owner, Said we don’t share people’s data! We have nothing to do with Osbourn park! Where I got my original quote!
With that information I agreed to give him the details. Guess what [Name Removed] did then phones up Osborne Park, and tells them and identifies me!!
So guess what Osbourn park does tells me what [Name Removed] just did! Total distrust! Absolute abuse of trust! And I’m supposed to give my credit card details and thank information if you can’t trust him with personal data, have a how can you trust them with your bank details!!!
I am so angry one thing I am known for is my integrity, but if you say you’re going to do something don’t go and lie to me over the phone had I have known that I would’ve never given that information to [Name Removed]!!
We should not feel intimidated to get a better deal !!!
Could not be happier !!!! – Amazing service start to finish with Harvey Norman flooring at Castle Hill ... especially Alexandra who has assisted me with all my questions. The laminate flooring looks sensational, and ELEGANT FLOORING who did the install for us were exceptional. My house is an older weatherboard & the room was full of odd angles.... the quality of their… Read more
workmanship was flawless. I could not be happier with the end result and will definitely be going back to Harvey Norman Flooring at Castle Hill for all of our other rooms, and will be requesting Elegant flooring for all other installs !!!!!! Thank you :)
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