We bought this unit 5 yr ago and has been the best pool cleaner ever. It broke a side cover roller support a while back but I bought a new one and replaced it along with 2 new rollers and filters. It climbs the wall and the steps and does and excellent job all round.

We purchased this just over 2yrs ago and all of a sudden, stopped working. Took it to the repair shop - $800 for the motor + another $300 for parts and labour. The cord tangles regularly and the lid is difficult to open. It is also heavy to pull out of the water. I would not buy thin again. After sales service in Perth were less than helpful. Didn't climb the walls very well either.

I purchased this 2.5 years ago, loved it came with a 3 year warranty. After 6 months it died, it was repaired. It worked once, it died. I took it back and was told dont leave it in the pool too long, so it was repaired and I used it once and it died again. This time I was told dont leave it out of the pool or in the sun too long. I used it once and it died AGAIN. Its still within its warranty but Im probably better off throwing it away. If you can afford to buy one every 6 months then its epic, but after its failed it will never be the same. The blue filters are a good investment too.

I have had a creepy crawly and a barracuda. as soon as the saw a big leaf or a twig they gave up. Honestly this tiger shark is terrific. I have a monstrous gum tree over hanging my pool and it drops crap in my pool year round. I love this robot. I understand some people expect miracles but don't say its useless because that's not true.

Sorry Hayward, the product doesn't match up to your marketing. The machine has broken just after 3 years of well-maintained use (requires a new motor). Repair cost exceeds $1200, and the response from Hayward is a polite 'tough luck'. Sold as a high-end robot, the durability is anything but. My recommendation is to steer clear and buy according to reliability.

We’ve had ours for about 2.5years. Stopped working after a month, and had to have it replaced. Worked well for about 6 months then had to bring it back. They replaced the external cables. It stops working for no reason and then will start again after afew days. We have a square pool, and constantly gets stuck in corners or on steps. Spent about $150 getting the tracks replaced because they kept coming off. That still happens and pushes the trap door clips open, so when I take it out of the pool, all the crap falls out the bottom back into the pool. For $1500 spent, I expected it would last 5 years..... going to have to replace it over the holidays. Not a happy customer

The quality and customer service of this product is so good it has lead to my second review. My robot (Ronnie) has worked hard for 5 years with very few problems, 1 broken track and some new filters is all the repairs needed. The track broke 2 months after warranty finished 1 phone call to Haywood and a new one was sent asap at no cost. Truly a great cleaner!

Terrible product, spends more time climbing walls than picking up debris from bottom and ledge area. Machine has broken protective coverings over pool filter inlets. All in all a waste of money that has not made pool maintenance any easier, and as well as damaging pool, the cleaning job is inferior.

It took 20 minutes for the TigerShark QC to get stuck on one of my two drains the first time. I then took it out of the pool, and added the plastic "increased suction" piece to the bottom of the unit which the manual advises may help with this problem.

In the middle of the very first cleaning cycle after that, it got stuck on a drain again, and was spinning in circles on the drain. Each time it spun around, the cable became more tangled. I can only imagine how destroyed the cable would have been if I had not been there to turn the unit off.

I packed it up and returned it. Useless piece of garbage.

I spent a long time looking for a great pool cleaner and don't think there is one. That aside this is the best of the bunch.
After three months I did have a warranty problem and the retaile was difficult to deal with. However after some strong language the manufacturer stepped in and dealt with magnificently , arranging shipping, repair and return magnificently.

Cleans the pool of sand and cleans the sides very well. Handles leaves and larger debris OK.
Easy to handle and pretty care free.