Broke down after 2yrs - Expensive to fix
We purchased this just over 2yrs ago and all of a sudden, stopped working. Took it to the repair shop - $800 for the motor + another $300 for parts and labour. The cord tangles regularly and the lid is difficult to open. It is also heavy to pull out of the water. I would not buy thin again. After sales service in Perth were less than helpful. Didn't climb the walls very well either.
Wouldn’t buy another one
We’ve had ours for about 2.5years. Stopped working after a month, and had to have it replaced. Worked well for about 6 months then had to bring it back. They replaced the external cables. It stops working for no reason and then will start again after afew days. We have a square pool, and constantly gets stuck in corners or on steps. Spent about $150 getting the tracks replaced because they kept coming off. That still happens and pushes the trap door clips open, so when I take it out of the pool, all the crap falls out the bottom back into the pool. For $1500 spent, I expected it would last 5 years..... going to have to replace it over the holidays. Not a happy customer
Not Quite excellent
Had a Zodiac Baracuda T5 before this unit (check out my review on that little Gem) so anything would be a step up. I am however very happy with the Tiger Shark. It was a toss up between this unit and the Dolphin. I primarily went with this unit because of it's extra large leaf litter collection area. Must say it is huge and does a great job. Cleans all of the pool, up and over the water line. It climbs so high, if the water level is not right I reckon it would climb out of the pool. Very impressive. There is nothing this thing will not pick up ...- long palm frondy things, palm nuts, every conceivable leaf - large and the smallest possible. I have even emptied construction rubbish inadvertently flicked into the pool. Emptying and cleaning is a breeze - takes about 2 minutes and we are ready to go again. I use the unit only once a week - seriously don't need to run it anymore and coming from a world of having that stupid Zodiac thing running all the time and constantly cleaning leaves and kicking the thing when it stops - this was quite a difficult concept to come to terms with. I no longer have pump suction issues, the filter is just doing the job it was designed to do, filtering the water. My pool has been cleaner or the water cleaner. The skimmer basket actually works again! I have reduced my operating hours and I feel the entire pool thing is working and can actually be efficient. What I am not too impressed about (which is why it is not quite perfect) I understand that the floating arm thing is there for a reason and it does work well in letting the unit creep along the water line, but I can never remember which side I had the thing on the last time around. The power cable seriously needs an anti-twist device. This is the one thing that the Dolphin has over the Tiger Shark.
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