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worked easily straight of the box did an amazing job on the dirty pool! Show details
Do not purchase. Consider something else. Anything else. My Tigershark XL QC has never been "great", but for around 12 months it worked "ok". It tends to climb the walls of my pool in the same place, it refuses to climb and clean my steps, and it cleans the same areas of my pool over and over and over, but on a full cycle, with some nudging with… Read more
a pole, it would eventually get it all done.
After around 15 months I noticed the unit's performance change. It was climbing the walls less and less, and eventually it couldn't even climb the slope to the shallow end. Replacing filters etc didn't help.
I reached out to the place of purchase (Pool & Spa Warehouse) since Australian customers cannot contact Hayward directly. I sent the unit away, and after ~ 2 months of chasing Pool & Spa Warehouse for updates from Hayward, I was finally told my unit needed a new motor, and a week later the unit was returned.
The unit HAD THE EXACT SAME MOTOR IT HAD WHEN I SENT IT AWAY. There is no evidence that Hayward even opened my unit to inspect it. The problem, obviously, persists, and now I'm still stuck with my lemon waiting for an outcome (at Christmas). I expect I'll be without a pool cleaner for a further 3 months (making a bit of a mockery of the "3 year warranty" with such slow back-to-base service). If this eventuates I'll be asking for assistance from the NSW Department of Fair Trading.
Don't make the same mistake I did. Do not purchase a Hayward.
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Edit: After the Hayward Warranty department blatantly lied about switching the motor on my unit under warranty, Pool & Spa Warehouse have stepped in and offered to let me send my dud Tigershark back to them and pay the difference to upgrade to a different (brand new) unit, rather than waiting another couple of months for a repair. Amazing customer service from Pool & Spa Warehouse, stepping up when they really didn't have to.
I have had the Tigershark QC for 8 months. Today I went to retrieve the cleaner after running a cycle and the handle completely snapped off. I was told by the warranty department that the cleaner shouldn’t be left in the pool with the cover on. This is madness.. The cleaner is not left in the pool and removed after usage and the other thing is… Read more
that why is the handle snapping off in the first place after only 8 months. The cord gets tangled constantly and the cleaner is not that great at cleaning tbh. I wouldn’t purchase another.
Most expensive heap on junk I've ever brought! – I'm 43 and this is the first review I've ever done. I hate it! Cord gets tangled everytime i use it and is a pain to untangle. Cleaning ability is average, the stupid thing bobs around on top of the water most of the time and wont stay underwater and clean, no matter where the handles are positioned. I had a davey bag cleaner before and it was way better. My pool has never been dirtier since i brought this overpriced junk, never again. Show details
Durable, reliable, cleans well – Had my doubts, but this cleaner has surpassed my expectations since I first reviewed it 9 years ago. While I don't believe the claim that the programs lerns, it is actually quite clever. It looks pretty stubborn when you watch it. So best don't watch, because miraculously, after about 2.5 h, it has cleaned the whole pool, including walls, steps… Read more
and waterline. And it never gets stuck for longer than a minute. Mine has now worked for 10 years without fault, and I run it a lot as my pool is under big eucalyptus trees. I think it's simplicity is its strength. Finally, this year I had to replace the filter, foam rollers and impeller, but after 10y I won't complain. Fehls new again, hope for 10 more years.
great purchase – really easy to operate and the robotic cleaner does a great job of keeping the pool looking wonderful Show details
Tiger Shark XL – Have used twice. Better clean 2nd time. But you still can’t beat cleaning yourself with pool vacuum, which I did for 3rd clean. A bit fussy to clean filters after vacuuming. I’m still happy with machine as it will save a lot of time. I usually spend around an hour cleaning pool by hand. Pool is 10 x 4 Show details
Excellent cleaner – The Tiger Shark QC (quick clean) is fantastic- cleans our pool beautifully- easy to use & clean. Picks up everything !! Leaves, dirt, - especially helpful after a windy day. Show details
I had it for 11 yr and bought a 2nd one – I had 6x3 pool and the 1st tigershark lasted for 11 yrs. It still works vacuuming but just won't move. It works bloody terrific for me so I bought a 2nd one. Show details
Spotless Pool – This is a great cleaner. Easy and simple to setup out of the box. I have previously used another cleaner and I thought my pool was clean. I could not believe how much small black silt it picked up on its first clean. If my pool was clean before it is now spotless. No regrets I love it. Show details
TigerShark Mistake – Shared the pool size, shape, surface and surrounding plants with the pool shop and purchased the TigerShark QC at their recommendation; Pool and Spa Warehouse (Penrith), yes, I was stupid. Initially covered the majority of the pool surface to about 90% so was happy with the coverage. The performance on the floor and the walls was good BUT it did… Read more
not last too long before the cleaner cleaned the same half of the poor and would only do the shallow half partly a couple of times in either cycle. Spoke to the shop and they said it was the "pool shape" at fault although I reminded them we looked a Google Maps to show the shape before purchase... Failed a few months out of warranty. Ask for some support and nothing. Paid to have the circuit board (if I recall correctly) replaced for a few hundred dollars, maybe $400. It took 3 - 4 months to have it repaired. Failed again at the start of the 2023 swim season. Returned to the shop for a repair which cost me $80 to have it quoted and the quote was over $1,000 to replace the pump and drive (again, I think it was these). When I questioned the repair cost it was suggested there were far better robotic cleaners than the TigerShark for the cost of the repair; that really hurt. I wonder if they were laughing at me? They can keep the cleaner as it would probably cost another $80 to have it returned. Not only will I never buy another Hayward product, I am no longer using Pool and Spa Warehouse, I also purchased a Saltmate Chlorinator that has been a disaster. So disappointing. I have a 60,000+ litre pool that I hate. Note: the purchase date is an estimate.
had one previously worked a treat – never missed a beat in 8 years unfortunately couldnt find parts to repair it Show details
Broke 2 months after warranty expired – I was recommended the Hayward Tiger Shark QC 5 micron by The Pool and Spa Warehouse . Disgusted in the customer service from the Pool and Spa Warehouse they told me if I lived in Sydney they can help me but because I live in Melbourne they can’t help me. I wish they had of told me this when I purchased the Shark for $1700 and they delivered it to… Read more
Melbourne. They also told me Hayward were hopeless so no point going to them.!! Stay clear of the Tiger Shark and the Pool and Spa Warehouse
Find out how Hayward TigerShark QC compares to other Robotic Pool Cleaners
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Do not buy Hayward products – The power supply unit died on its third birthday. (20 days outside of warranty). Unable to repair, the purchase of new power unit at a cost of $750 was the suggestion. My first pool cleaner lasted approx 15 years and its replacement about 10 years. Hayward Tiger Shark ($1690) was highly recommended by pool shop owner barely made it to 3 summers.… Read more
Amortised over the usefull life, Hayward products just don't stack up and people should steer clear of them.
Absolutely Useless – Worked poorly, didn’t clean as well suction cleaner that it replaced and electrical failure a month outside warranty. No backup and no support very frustrating. I gave up. Don’t touch this product. Show details
be aware TigerShark QC is Terrible product – I had the aquavac 500 and was extremely happy with it until something went wrong 18 month later (to bad because it was an excellent robot). They told me they had a lot of issues with it so they gave me the TigerShark Qc and like bloody fool I accepted the offer and "Oh, boy! " what a peace a JUNK. I will never spend one dollar with HAYWARD again but I guess the Joke is on me. Show details
very bad equipment and service – I bought the machine from Pool and Spa Warehouse 4 days ago. The salesperson recommended it is an excellent robotic cleaner. I paid $1699.00 for it. However, it was dead when opening the box. The power supplies does not work. Took it back to the seller, the man told me that many people complained about the power supplies but he cannot exchange. I… Read more
will be sent for repair. I I was told there is a problem with power supplies I would not buy it. This is a brand new cleaner that did not work even one second and I could not exchange. I am really disappointed at the sale and service. I do not have any confidence in Hayward machine.
Is better than competition but could still better – Had the QC for about 10 months & have generally been impressed by its cleaning ability. However I have the following complaints: 1. One of the filter elements has detached from its frame. This began very soon after purchase. The other filter is still good. The cleaning is still good in spite of 2. I also have my doubts about its "intelligent"… Read more
abilities as it spends far too much time cleaning the pool walls and there seems no user control over this function. The pool walls are normally much cleaner than the floor and dont require this amount of cleaning 3. Hard to avoid cord tangling although this is a common problem with most pool cleaners. Summary: QC seems well made and still cleans fine pool dirt much better than others I have used, but I do believe the technology is available to make this product significantly smarter than it is. Also much more user control would be great.
Great unit – We bought this unit 5 yr ago and has been the best pool cleaner ever. It broke a side cover roller support a while back but I bought a new one and replaced it along with 2 new rollers and filters. It climbs the wall and the steps and does and excellent job all round. Show details
Waste of money – I purchased this 2.5 years ago, loved it came with a 3 year warranty. After 6 months it died, it was repaired. It worked once, it died. I took it back and was told dont leave it in the pool too long, so it was repaired and I used it once and it died again. This time I was told dont leave it out of the pool or in the sun too long. I used it once… Read more
and it died AGAIN. Its still within its warranty but Im probably better off throwing it away. If you can afford to buy one every 6 months then its epic, but after its failed it will never be the same. The blue filters are a good investment too.
tiger shark review – I have had a creepy crawly and a barracuda. as soon as the saw a big leaf or a twig they gave up. Honestly this tiger shark is terrific. I have a monstrous gum tree over hanging my pool and it drops crap in my pool year round. I love this robot. I understand some people expect miracles but don't say its useless because that's not true. Show details
Performance is OK, very poor durability – Sorry Hayward, the product doesn't match up to your marketing. The machine has broken just after 3 years of well-maintained use (requires a new motor). Repair cost exceeds $1200, and the response from Hayward is a polite 'tough luck'. Sold as a high-end robot, the durability is anything but. My recommendation is to steer clear and buy according to reliability. Show details
Find out how Hayward TigerShark QC compares to other Robotic Pool Cleaners
Know better, choose better.
Quieter Achiever – [Has this product improved the appearance of your pool?] I cannot work out what pattern it uses - seems to be random. But, when I go away and come back, the pool is spotless, so can't complain. [Do you find the pool cleaner easy to use and maintain?] I do not have a lot of debris coming into the pool from trees, so I sometimes do not need to… Read more
empty out the compartment. Our pool is also fairly modest at 7m x 3m.
I set it up for my neighbour recently, who does have many trees around their larger 13 x 4m pool. The debris was filling up the compartment quickly, so based on that, I am not sure if it will handle a larger pool.
As I generally keep the cleaner next to pool, the plastic outer shell is noticeably being affected by the sun.
[How does the pool cleaner handle leaves and other debris?]
Handles debris well, but compartment could be a little bigger.
this is an excellent robot..... highly recommend – The quality and customer service of this product is so good it has lead to my second review. My robot (Ronnie) has worked hard for 5 years with very few problems, 1 broken track and some new filters is all the repairs needed. The track broke 2 months after warranty finished 1 phone call to Haywood and a new one was sent asap at no cost. Truly a great cleaner! Show details
Great until it all went wrong – Worked brilliantly for about 1.5 years then went wrong so stopped cleaning the floor and just gets stuck in 1 corner of the pool. Took it in under warranty claim to be told because the retailer changed hand, it is not covered. $700 to repair or $1400 for new with $200 back for trading it in. No thanks! Tigershark seems to refer to the hayward… Read more
attitude to customers as well as being the product name.
When it was working it was great - picked up heaps of leaves as well as gumnuts and liqid amber seeds. The terrible service now has put me off. As another user mentioned, pebblecrete takes a heavy toll as does the sun (to be expected). Hose kinks but changing the handle before I put it back in the pool each time helps.
Advice to anyone buying it: Ignore warranty, budget for 1.5 years use then replace. Keep it out of the sun and clean filter after use. When on, allow to do its thing - when it was working properly, it was very effective.
Useless – Terrible product, spends more time climbing walls than picking up debris from bottom and ledge area. Machine has broken protective coverings over pool filter inlets. All in all a waste of money that has not made pool maintenance any easier, and as well as damaging pool, the cleaning job is inferior. Show details
Useless – It took 20 minutes for the TigerShark QC to get stuck on one of my two drains the first time. I then took it out of the pool, and added the plastic "increased suction" piece to the bottom of the unit which the manual advises may help with this problem. In the middle of the very first cleaning cycle after that, it got stuck on a drain again, and… Read more
was spinning in circles on the drain. Each time it spun around, the cable became more tangled. I can only imagine how destroyed the cable would have been if I had not been there to turn the unit off.
I packed it up and returned it. Useless piece of garbage.
Better than most – I spent a long time looking for a great pool cleaner and don't think there is one. That aside this is the best of the bunch. After three months I did have a warranty problem and the retaile was difficult to deal with. However after some strong language the manufacturer stepped in and dealt with magnificently , arranging shipping, repair and… Read more
return magnificently.
Cleans the pool of sand and cleans the sides very well. Handles leaves and larger debris OK.
Easy to handle and pretty care free.
3 years life – Have had a tiger shark for 3 years. Excellent at cleaning even heavy deposits of gum leaves after storm events. However, this is outweighed by the deterioration of the cleaner over the 3 years to the extent it now needs replacing. The rubber drive belts have broken twice, the lower body on each side has worn through due to rubbing on the pool… Read more
wall when cleaning in the corners. This has caused the fixing bolts of the rotating traction rollers to come loose.
The first time it happened it was just out of warranty but Hayward fixed under warranty but the second time with no warranty I had to attach a 6mm strip of HDPE to each side of the cleaner to secure the traction rollers and protect the plastic sides from wearing away.
This has worked but the cleaner has just worn out and its time for a new one which will not be a Tiger Shark.
If you have a square pool with pebble finish it acts like sand paper on the body of the cleaner so I am on the hunt for cleaner with side protection which I may have to add myself.
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