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HBF Travel Insurance
1.7 from 18 reviews

Reviews

1.7

18 reviews
5
(2)
4
(1)
3
(0)
2
(2)
1
(13)
  • Value for Money
    5.0 (1)
  • Transparency
    5.0 (1)
  • Customer Service
    5.0 (1)
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Great service

published
Transparency
Customer Service
Value for Money
DestinationSouth America
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time2-4 weeks
Claim ApprovedYes
Insurance Cover ForAdult
See all answers

Left alone when truely needed what I paid for.

published

After 6 years on HBF private health, paying $86 a month for up to 6 years and only using it once for a dental checkup, I naturally went for HBF Travel insurance for the 6 months of the years I would travel.

In Sep 2017 I fell down a mountain and open fractured my toe. As I paid for my insurance while in the airport in Indonesia, I was left, Lying in a hospital . . . . dripping from my almost ripped off toe. For 8 hours I argued that I was a valued customer for 6 years with no claim and yet they would leave my High and dry when I needed it most.

I came back to Australia and cancelled all of my insurance with HBF.

If you leave your customer when you are needed the most that is a bad business move.

HBF, lift your game.

Insurance claim madeYes

Not worth the trouble!

published
Insurance claim madeYes
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angry

angryPerth, WA

  • 11 reviews

Don't Waste Your Money

published

Do not deal with hbf travel insurance complete waste of money.
I recently had a dental emergency while in London costing over 1000.00AUD. When i tried to claim i was told that it was not covered because it was not a specific event. HBF claim it was tooth maintenance. An emergency root canal is not tooth maintenance. Well i don't know what would qualify as a specific event but i would have thought that an emergency root canal would be covered. Way to go HBF you just lost all our insurance business and i will be telling all my friends.

Insurance claim madeYes
1 comment
HBF
HBF T.HBF
EMC

EMCPerth, WA

  • 4 reviews

Wonderful customer service

published

We had a medical emergency with our son the day before we were due to depart for our holiday, and couldn't travel. The claiming process was more straight forward than I was expecting and HBF did not make it too difficult to substantiate my claim. The claims consultant responded to my emails in a timely manner and the claim was also approved promptly. The customer service received from HBF has made this stressful time a little easier. I cannot say the same for my airline, whose customer service in trying to get an insurance letter has been nothing short of a debacle. I would recommend HBF travel insurance.

Insurance claim madeYes

Terrible for 79 year old travellers.

published

I agree completely with the Ralph[Not competitive]. As a 79 year old member I expected better service from HBF in travel insurance.I suggest that HBF changes their insurer and finds one more sympathetic to the needs of older members.

Evan

Insurance claim madeNo
Ralph

RalphPerth

  • 7 reviews
  • 6 likes

Not competitive

published

HBF insurance is very, very expensive for aged customers even if they have membership. Further, their cover levels are less generous than other well known and reliable companies.....

Check it out and get the quotes before you commit to HBF.

Seeing the lack of competitiveness in this area I am now tempted to check out my Health Insurance! Am I paying too much compared to the market price? I now think I might be!

Insurance claim madeNo

No help at all

published

My wife is in a Dubai hospital by herself with my almost 2year old daughter, I am offshore on a ship. My daughter had a fit on a plane right at boarding time. If not stressful enough when she called HBF to sought the insurance not only was the operator not helpful but piled on things that is impossible to obtain from where we are. Will be cancelling all dealing with HBF.

Insurance claim madeYes
1 comment
HBF
HBF T.HBF

Very bad claims support team

published

Hi, I have taken travel insurance from hbf and when I wanted to claim, the claim team member did not even ask me if I am ok to talk and just saying as per policy x, this is a exclusion and forward me to underwriting team for refund if possible. I asked to call me back in 30 min as I am heading to a meeting and I need to talk further on this. She said ok.
I did not receive any call so I called back and asked about my claim and surprisingly the member told your claim is rejected and need a formal process to challenge their decision . I told her like without getting full details how can one reject claim. She admitted and said she will forward the email to call me back at 11.30am but I did not get call again.

Very bad experience

Insurance claim madeYes
1 comment
HBF
HBF T.HBF
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Lost travel documentation sent May 24th for reimbursement of trip cancelled

published
Insurance claim madeYes
2 comments
HBF
HBF T.HBF
Patsy
Patsy

Thank you Lauren however a HBF representative has now contacted me and appologised and I have been assured that there will be reimbursement into my bank account within 72 hours

C. Hutchinson

C. HutchinsonPerth, WA

  • 3 reviews

Worst experience of my life

published

My daughter got Denghi Fever while volunteering in Bali. She was admitted to hospital and given advice to fly home before she deteriorated. She flew home under advice from doctors but HBF say, that because she didn't get their permission she is not able to claim this fare or a refund for her return airfare she had previously paid for. I don't think anyone would get paid out if they are refusing in this cut and dry claim. Check reviews before you take out travel insurance.

Insurance claim madeYes
1 comment
HBF
HBF T.HBF

What's the point of the insurance?

published

Disappointed. Flight suddenly got delayed which caused a 16 hour delay for an urgent commitment back home. Tried to claim for this as this area before booking a brand new flight as it is stated as 'unlimited claim' in the policy information for flight delays. After making a very costly overseas call, found out in actual fact that it is NOT covered by hbf and they would not compensate at all.

Insurance claim madeYes
1 comment
HBF
HBF T.HBF
MM39

MM39Perth

Hassle

published
Insurance claim madeYes
1 comment
HBF
HBF T.HBF

Disgusted!

published
Insurance claim madeYes
P19692609

P19692609Peel, WA

  • 4 reviews

Terrible

published
Insurance claim madeYes
1 comment
HBF
HBF T.HBF
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hc85

hc85WA, 6255

  • 34 reviews
  • 19 likes

Awful Service

published
Insurance claim madeNo
3 comments
hc85
hc85
hc85
hc85
HBF
HBF T.HBF
memeng

memengNot Australia nor New Zealand

  • 74 reviews
  • 16 likes

Terrible

published

Asked for quotations for yearly travel insurance. Came out as the most expensive compared to other quotations from other companies.
Give discount if you already taken other insurance from them. Can deal with customer service at branches so don't have to deal with faceless person on the phone.
Very expensive, even after discount.

Insurance claim madeNo
1 comment
HBF
HBF T.HBF

Good

published

I would go with HBF again. After trying 5-6 different insurance companies they are the only one who would approve cover for my sons stable heart & kidney conditions. We paid extra premium of course, but didnt want to risk not having the insurance.
approved for pre-existing medical contions
cost almost $500 for travel insurance to fiji for only 7 nights

Insurance claim madeNo
1 comment
HBF
HBF T.HBF

Questions & Answers

Don E.

Don E.asked

Travel Insurance

insurance as overseas visitor

1 answer
HBF
HBF T.HBF

Hi Don

We have a couple of cover options available for visitors to Australia and you can check these out here; https://www.hbf.com.au/health-insurance/overseas

If you have any questions just give us a call on 133 423 or Chat with us at hbf.com.au.

Best regards
Sam
The HBF Team

Helen Walker

Helen Walkerasked

Platinum Plan

Will you pay for us cancelling a trip, due to the corona virus, which was booked in July 2019?

No answers
Gary Cuthbertson

Gary Cuthbertsonasked

Essentials Plan

Hi I am a HBF member and would like a travel / medical Insurance to cover me while travelling overseas, now I move around Asia, Austalia and NZ over a 12month period and don't have exact dates of travel can I get coverage with HBF for medical hospital emergencies should they arise, I can handle out patience stuff and dental just want full hospital emergency coverage and repatriation should the need arise, cheer Gary

1 answer
HBF
HBF T.HBF

Hi Gary, thanks for finding the time to contact us while you are out globetrotting!

I'm sure you can appreciate there is quite a lot of information involved with insurance, especially when it comes to international cover. It may be best to give our experienced General Insurance representatives a call to ensure we are covering all bases and answering all the questions you have, in as much detail as you need.

Feel free to give us a call on 133 423 when you have a little block of time free and we will definitely be able to help. We look forward to hearing from you and all the best for your travels!

Best Regards,
Kaila
The HBF Team

socialmcc@hbf.com.au

Get an answer from our members and HBF representatives

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