??!
2 photos
Health.com.au

Health.com.au

3.3 from 81 reviews

Reviews

Review distribution

5 star
39
4 star
9
3 star
1
2 star
3
1 star
29

Adam L.

Adam L.New South Wales

Worst rip off ever

published

I have been a member of health.com.au for 5 years approximately. Found out my wife needs some surgery, contacted health.com.au and nothing is covered and even it was a $500.00 excess applies. Have top hospital cover and have had for some time now. Private hospital admission is only $1300 per day, far less than health.com.au's monthly fees x 5 years! Better off saving that money myself into my own private health fund like I believe many Australians are now doing. Save yourself the stress and pay for it yourself.

Value for Money
Plan CoverageHospital Only
Coverage TypeCouple
Claim MadeNo
Book AgainNo
See all answers
1 comment
Health.com.au
health.com.auHealth.com.au

Angee

AngeeSouth East Queensland, QLD

Great and fast service

published

I have been with Health.com.au for 5 years now, they have great, easy and fast service. I would not change at all, great price also! keep it up guys! super recommended.

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
See all answers
1 comment
Health.com.au
health.com.auHealth.com.au

Thanks Angee, and we definitely do not want you to change so please don't! :)

Great info

published

Policy has great extras value,
Easy to set up
Claims are resolved quickly
Can't remember how long
Can't think of any more words to fill up 30 words, apart from being happy with fund.

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeFamily
Claim MadeNo
Book AgainYes
See all answers
1 comment
Health.com.au
health.com.auHealth.com.au
AliCat

AliCatSouth East Queensland, QLD

  • 7 reviews
  • 3 likes

Always easy to deal with a the best benifits

published

I've been with health.com.au for years now. My husband is with another provider and dealing with them is tedious and their benefits not as good. You are always speaking to an Australia based person without long to wait

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Claim MadeNo
Book AgainYes
See all answers
1 comment
Health.com.au
health.com.auHealth.com.au

Megan

MeganSydney, NSW

Jack is a legend

published

Jack was a great help. Very professional and helpful. He ensured that I had completed the password reset. He deserves a pay rise and an extra day off over the long weekend.

Claim MadeYes
Claim Resolution Time<1 week
Claim DateSeptember 2019
1 comment
Health.com.au
health.com.auHealth.com.au

Thanks Megan - I'm very confident Jack will agree with what you're saying. He works hard and all of our customers seem to absolutely love him, so I think you may be right!


Quick resolution

published

Jack was friendly and helpful. He gave very clear instructions on what steps needed to be taken next in order to make claim. It was all sorted very quickly which was great.

Value for Money
Customer Service
Coverage TypeSingle
Claim MadeYes
Claim DateSeptember 2019
See all answers
1 comment
Health.com.au
health.com.auHealth.com.au

Great to hear you loved the service we provide. Jack is an absolute gun at customer service and is killing it here even though he has only been with us for a few months. I'll pass on your kind words to him!


Heba

Heba

  • 2 reviews

Such a helpful product!

published

Very helpful when you have questions about your policy and what you’re entitled to especially if something sounds confusing. Always have my questions answered when I call. Service is great.

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Claim MadeNo
Book AgainYes
See all answers
1 comment
Health.com.au
health.com.auHealth.com.au

Thanks for your kind words Heba! Any time you've got any issues, you're always welcome to call us, and we're glad to have you on board as a customer.


Nigel

NigelCentral Queensland, QLD

Service service service!!

published

I’ve just called to check the Olympic Bronze, Silver .. updates and to see about Orthodontics for my boy. I was very impressed with the knowledge, off the cuff of my “handler” (cause some call centres feel like this). He was polite, responsive, knowledgeable and practical with info on the difference between policies... all while it was about ten minutes before they closed. So very impressed.. but ... there is always one... I can’t remember his name! So my apologies for that but your service was brilliant. (And any manager can contact me to ask about how it all went)

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle Parent Family
Claim MadeNo
Book AgainYes
See all answers
1 comment
Health.com.au
health.com.auHealth.com.au
Linda

LindaSydney Surrounds, NSW

  • 3 reviews
  • 1 like

Best Health Insurance Company

published

We have been with health.com.au for over 6 years now. We have received good value and that has been right from the start. It was so simple to set up our membership online and most of our claims have been settled within 3 days of lodging. The staff are always friendly and helpful. In particular Christian was helpful today, I spoke to him about our current cover and we did make some changes to our policy with him that ensured we were only paying for the cover we required. I could not fault health.com.au, they have always been customer focused and easy to deal with.

Value for Money
Customer Service
Plan CoverageHospital and extras
Coverage TypeFamily
Claim MadeNo
Book AgainYes
See all answers
2 comments
Health.com.au
health.com.auHealth.com.au

Thank you so much Linda! 6 years is a great innings and we're so happy to hear you're loving what we do. Ill let Christian know about your kind words, and I hope you're with us for a long, long time to come. :)

Linda
Linda

No problem, I am glad you will pass this onto Christian, he was very helpful.

MLZ

MLZMOSMAN

  • 4 reviews

Pure Fraud

published

I went online and followed the simple prompts to obtain a quote for basic hospital cover as a Tier 1 earner.
I was quoted a yearly premium of $752.14 so I signed up. They then sent me an email that advised me (in the smallest font possible) that they were charging me $835.93 premium - for no apparent reason. And after giving them a chance to fix it, they made more excuses. sooo rubbish

Value for Money
Transparency
Customer Service
Plan CoverageHospital Only
Coverage TypeSingle
Claim MadeNo
Book AgainNo
See all answers
1 comment
Health.com.au
health.com.auHealth.com.au

Excellent customer service

published

I spoke with Christian and he was extremely professional and easy to communicate with. Christian was able to answer all of my queries, briefly seeking confirmation offline as required, leaving me feeling satisfied the information could be relied on. Life would be easier if there were more Christian's in customer service roles.

Value for Money
Transparency
Customer Service
Plan CoverageHospital Only
Coverage TypeFamily
Claim MadeNo
Book AgainYes
See all answers
1 comment
Health.com.au
health.com.auHealth.com.au

That is a lovely thing to say - Christian has only worked with us for around 3 months and is absolutely killing it! I'll make sure your kind words are passed along.

Let me know if you need anything else!


AWM

AWMSouth East Queensland, QLD

  • Verified customer

HEALTH has Never LOOKED so GOOD!!!!

published

- I have been with Health.com since 2015 and have only ever received the BEST support & advice
- My policy is GREAT VALUE and affordable
- Lodging claims takes 5 minutes or less
- Staff are incredible, happy to help no matter how big or small the problem is
- Highly recommend Health.com

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeCouple
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
See all answers
1 comment
Health.com.au
health.com.auHealth.com.au

Colleen

ColleenSouth East Queensland, QLD

Information about my policy

published

Yes it suits my needs at the moment
Claimed a few years ago very happy with service
5-6 yrs not quite sure used to have a higher policy but I reduced this a couple of years ago my Husband still has high cover

Claim MadeNo
Book AgainNo
1 comment
Health.com.au
health.com.auHealth.com.au

Happy Customer

Happy CustomerSydney, NSW

Simple to use, great value for money, fantastic service

published

It is so easy to get in touch with them. The online claim system is a breeze, they give you back the largest amount of any health insurer I have seen

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedNo
See all answers
1 comment
Health.com.au
health.com.auHealth.com.au

Thanks Happy Customer! You really are a happy customer aren't you :) (I also love Halloween and cannot wait for it this year either).

Thanks Jack!

published

Thanks for your patience and for answering the questions I had. Really appreciate you explaining it a couple of times for me when I couldn't understand it and for referring me to links on your site.

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeFamily
Claim MadeNo
Book AgainYes
See all answers
1 comment
Health.com.au
health.com.auHealth.com.au

Jack is so helpful - I'm actually glad he has been referring people to the links because we are big on that! Also nice to hear they're helpful, as we are trying to make sure we have as much info as possible for people to access online. Cheers!

KeepZen

KeepZenGreater Melbourne (Metropolitan), VIC

Great Customer Service

published

Had to call regarding a claim as I was unable to submit online. Jack in Customer Service was a pleasure to deal with and super helpful. It's nice being able to get through to a human without being placed on hold for eternity as well!

Value for Money
Transparency
Customer Service
Plan CoverageExtras Only
Coverage TypeSingle
Claim MadeYes
Claim Resolution Time<1 week
Claim DateSeptember 2019
See all answers
1 comment
Health.com.au
health.com.auHealth.com.au

Hft

HftWide Bay-Burnett, QLD

Pleased we joined!

published

Hi was quick to understand my reason for calling and very helpful with several suggestions/ ways to make the situation work for me. He spoke in terms I could understand

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeFamily
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateFebruary 2019
Claim ApprovedYes
See all answers
1 comment
Health.com.au
health.com.auHealth.com.au

Cheers - glad you enjoyed giving us a call. We try our best to make things easy, so I loved reading your review!


Joanna

JoannaIllawarra, NSW

Great Service.

published

Jack was very helpful on deciding what policy was best for me and answered all of my tricky questions. And if he didn’t know the answer he very quickly found someone that knew.

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeFamily
Claim MadeNo
Book AgainYes
See all answers
1 comment
Health.com.au
health.com.auHealth.com.au

Jack was very helpful patient knowledgeable great help

published

The policy is good value and no problems so far with claiming I have been with you people from memory just under a year and I have told other people about you

Value for Money
Customer Service
Plan CoverageExtras Only
Coverage TypeSingle
Claim MadeNo
Book AgainYes
See all answers
1 comment
Health.com.au
health.com.auHealth.com.au

Thanks Peter, and thanks for spreading the word. We are trying as best we can, and it's good to see you're sticking with us - more improvements are definitely on the way! I'll let Jack know you mentioned how good he was :)


Great Customer Service

published

Jess was very helpful via the chat portal
Got all the answers I needed and didn't need to call anyone.
Was easy to verify if a procedure I was doing was covered
Have been a customer of health.com.au for over 7 years.

Claim MadeNo
Book AgainYes
1 comment
Health.com.au
health.com.auHealth.com.au

Page 1 of 5

Questions & Answers

Kathlin

Kathlinasked

If considering changing over my current health insurance from Medibank Private, is there a waiting period incurred on claiming? I am looking for health cover that is basic and easy to claim where necessary. I am not a high user of medical treatments.

Thanks Kathlin

1 answer
Nom
Nom

Most health funds have waiting periods for various procedures. This is normal and usually in place to stop people getting cover just as they need treatment then stopping cover once all their treatment is complete.

Im not sure on what specific policy health.com.au has in this regard. However, many will waive the waiting period if you are transferring from a previous equal/higher level of cover or even as as incentives to switch over. My advise is simply to shop around and ask all your questions before committing to any health fund.

As I have previously mentioned, my experiences with health.com.au have been good. I am personally not a high user of medical treatments and it works for me personally. I have also found it easy to claim but i have only used the HICAPS system of claiming.

Hope that helps


Get an answer from our members and Health.com.au representatives

Details

CategoryHealth Insurance
Contact Number 1300 199 802
24-Hour Phone Contact No
Online Live Chat Yes

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.