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New caps make this fund useless to be with
As premiums rise the caps fall. I joined these guys 6 year ago on the 70 off extras, then premiums went up and cap went down to 65. Now if I go to use any of my extras, the caps are set at greedy excessively low amounts. I'm out, this fund provides no worth or value for money
The new caps on claims are RIDICULOUS. Their customer service department are just as ineffective in handling queries. Don't be obligated to stay with this company as there are much better health insurance providers out there. I don't for a second regret leaving this lot.
Used to be good but not anymore
We have been a customer after many years. We were happy with them but not after their policy changes regarding claim limits. I was called earlier this year advised of this change and that it would not affect me and my family. This was completely untrue. After working out that they have changed from per person to the entire policy limits, it was a devious marketing attempt to cover up a 50% decrease in total claims plus their premium increase. When I rang and questioned this, they said it was due to the previous setup not "benefiting them". I di...d mention this is a breach of policy as it was not the same. They had advised they sought legal advice and the ombudsman supported this. Once again this was misleading. This is a different policy. In reality you should had given me the option to choose another policy or the chance to change providers. What you have done is devious, misleading, and simply wrong. I am changing this week to another insurance company.
All of a sudden my benefit dropped
Always happy with this company however all of a sudden my benefit for a service I required (every 3 months) dropped to literally nothing.
The justification was " the reasoning behind it is the majority of other health funds do not cover it. Are you serious?
Change of policy
I have been with health.com for 6 years and the percentage rebate of 60% was great until they changed all the benefits to next to nothing.
The workers were great and put the claims through quickly
Recent changes to extras leaving me way out of pocket
This was an excellent health insurance until they changed their 65% extras refund to set benefits in Jan 21. I’d normally pay next to nothing for my routine dental cleans
but got a rude shock of $192 this time. Sad to say goodbye after 6 years but it’s not worth the money anymore. Thanks for the great years of service.
Charges same person double excess if it's a couple policy...
I had 2 hospital procedures within 1-2 months of each other and was shocked to be charged the $750 excess twice. Was told it was because I was in a couple policy. There is no benefit to being in a couples policy compared to being in a single one...actually if I'd been in a single policy I wouldn't have been charged twice. I'd understand if both my partner and I had hospital procedures, but charging the same person twice just because it's a couples policy is just so wrong....it's discriminative against couples....see ya later health.com.au
Used to be good - Put now increasing cost and reducing benefits
This used to be a good health fund.
But now they've increasing premiums by around 10% while at the same time reducing key benefits like optical and setting limits not 60% like previous.
Think it's time to shop around, as they're no longer offering value for money like they used too
Premiums up, claims down !
Quote for dental splint on December 1st, out of pocket $118 , pay 4th Jan out of pocket $430 ! Yet Premiums increased , claims now set not 65% as per previous years
Don’t trust them , will be switching providers
I've finally found what I'm looking for! Amazing service from all and especially Joel tonight!
I have been with health.com.au for a few months now, and their service is simple and amazing! They're so compassionate, empathetic, quick and efficient! Thank you and shoutout to Joel for making it an even better experience!
Website misleads you on premium
I was looking forward to joining this fund given the positive reviews that it had and the pretty good web interface which made understanding what was and was not covered easy to understand. I found something that was around the price I was ok with so joined up.
However the cost I was being charged was around $15 a fortnight more. When I inquired, I was told that I had made a mistake with my tier rating. Except that when I double checked their website, I got the same prices with the message "You made it! We recommend these products based on...your selections." So, you would be entitled to think that the prices on their website are what their policies cost, but they aren't. Further up on the page is a small dropdown menu where you need to change the tier ratings which is why the amount I was charged did not match the "recommend(ation)" and the advertised price. It's a small line up the top which is easily missed. What they needed to do was to ask the question about tiers BEFORE saying "You made it ....", then this would not have happened.
So far so good. I have been with the company for 4+ years & had no trouble!
Policy is good value and the website is easy to use. Lodging a claim is pretty simple and it does not take long to recover owed funds. I have never had anything knocked back that was a reasonable ask.
Just upgraded from an old plan to a new one with more cover. Bonnie from the team was very helpful in walking through what I needed and pricing up my options. I recommend this company.
Extraordinary Service & Support
I have needed to contact Customer service for a claim as well as an enquiry about cover
In both cases, was provided outstanding service
Everything was handled with care & efficiency
Bonnie was extremely helpful & explained everything regarding my husbands operation coming up. She checked out our policy in minutes and told us we were fully covered by then. Bonnie explained the payment procedures and advised us what questions we need to ask the hospital, surgeons etc in regards to payments.
Great Customer Service from Jack !
Today I rang to just check on my policy cover. I Spoke to Jack who was so friendly and professional. He explained everything so clearly (sometimes it can seem so overwhelming with whats covered whats not) and stopped to answer all the questions I had. By the end of the phone call I felt really happy and listened to about what works for our family and felt he was really honest and transparent about everything . I wouldn't normally feel happier about spending more money but I know I am in good hands and feel really covered by what our family needs! Thank you so much Jack for a great customer experience.
Thanks Jack, you did a wonderful job explaining all the options I had available, and I'm very pleased with the outcome. I appreciate your time and patience. Very much appreciated.
Super helpful Jock
Jock was incredibly helpful on my call offering to personally handle my request which I truly appreciate. He was lovely , well spoken and helpful, I trusted that he would help me with my request .
Amazing phone service and HELPFUL!
Im so happy Joke answered my phone call. He was amazing, super helpful, knowledgeable, efficient and patient. I made my first claim and yet again couldn't be happier :)
Thank you again 5 star service
Very good phone service from Jack
Jack helped me with an issue and was police and efficient and very helpful.
We are still working on resolving the problem. with the previous health fund that we are transferring from.
Change of policy
Was enquiring about what my policy had in extras and if there was a bette option. The employer was very informative, helpful and patient . Change for better option and saved me $20 a month with better extras for our family .
Questions & Answers
I am [Name Removed]. My reference number is [Number Removed]. I found that you charged my account $26.2. But the fee should be $23.6 instead of $26.2. Please check it. My email address is [email address removed]. Please help?
Hi being a member of health.com will I be able to get into our public hospital in Hobart quicker than some one without insurance ? Emergency’s excepted
Unfortunately, holding private cover does not guarantee quicker access or treatment in a public hospital, as exactly when you get admitted depends on a number of factors.
For example the type of treatment you need, in addition to the availability of both staff and the required facilities, are things that could impact how quickly you're admitted.
As a private patient, you can request to be treated by your specialist of choice in a public hospital, however this would need to be arranged in consultation with staff at the facility.
I hope that information helps!
Please don’t hesitate to get back in touch if you have further questions.
hi I am a member we are covered as private in a public hospital at a great price,do you have cover for a private hospital?thanks wayne
Why are you asking the public rather than them directly ??
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