health.com.au

New caps make this fund useless to be with – As premiums rise the caps fall. I joined these guys 6 year ago on the 70 off extras, then premiums went up and cap went down to 65. Now if I go to use any of my extras, the caps are set at greedy excessively low amounts. I'm out, this fund provides no worth or value for money Show details

Avoid health.com – The new caps on claims are RIDICULOUS. Their customer service department are just as ineffective in handling queries. Don't be obligated to stay with this company as there are much better health insurance providers out there. I don't for a second regret leaving this lot.  Show details

Used to be good but not anymore – We have been a customer after many years. We were happy with them but not after their policy changes regarding claim limits. I was called earlier this year advised of this change and that it would not affect me and my family. This was completely untrue. After working out that they have changed from per person to the entire policy limits, it was a… Read more

devious marketing attempt to cover up a 50% decrease in total claims plus their premium increase. When I rang and questioned this, they said it was due to the previous setup not "benefiting them". I did mention this is a breach of policy as it was not the same. They had advised they sought legal advice and the ombudsman supported this. Once again this was misleading. This is a different policy. In reality you should had given me the option to choose another policy or the chance to change providers. What you have done is devious, misleading, and simply wrong. I am changing this week to another insurance company.

I've finally found what I'm looking for! Amazing service from all and especially Joel tonight! – I have been with health.com.au for a few months now, and their service is simple and amazing! They're so compassionate, empathetic, quick and efficient! Thank you and shoutout to Joel for making it an even better experience! Show details

So far so good. I have been with the company for 4+ years & had no trouble! – Policy is good value and the website is easy to use. Lodging a claim is pretty simple and it does not take long to recover owed funds. I have never had anything knocked back that was a reasonable ask. Just upgraded from an old plan to a new one with more cover. Bonnie from the team was very helpful in walking through what I needed and pricing up my options. I recommend this company. Show details ·  1

Extraordinary Service & Support – I have needed to contact Customer service for a claim as well as an enquiry about cover In both cases, was provided outstanding service Everything was handled with care & efficiency Thank you Show details ·  1

All of a sudden my benefit dropped – Always happy with this company however all of a sudden my benefit for a service I required (every 3 months) dropped to literally nothing. The justification was " the reasoning behind it is the majority of other health funds do not cover it. Are you serious?  Show details

Change of policy – I have been with health.com for 6 years and the percentage rebate of 60% was great until they changed all the benefits to next to nothing. The workers were great and put the claims through quickly Show details

Recent changes to extras leaving me way out of pocket – This was an excellent health insurance until they changed their 65% extras refund to set benefits in Jan 21. I’d normally pay next to nothing for my routine dental cleans but got a rude shock of $192 this time. Sad to say goodbye after 6 years but it’s not worth the money anymore. Thanks for the great years of service.  Show details

Charges same person double excess if it's a couple policy – I had 2 hospital procedures within 1-2 months of each other and was shocked to be charged the $750 excess twice. Was told it was because I was in a couple policy. There is no benefit to being in a couples policy compared to being in a single one...actually if I'd been in a single policy I wouldn't have been charged twice. I'd understand if both my… Read more

partner and I had hospital procedures, but charging the same person twice just because it's a couples policy is just so wrong....it's discriminative against couples....see ya later health.com.au

Used to be good - Put now increasing cost and reducing benefits – This used to be a good health fund. But now they've increasing premiums by around 10% while at the same time reducing key benefits like optical and setting limits not 60% like previous. Think it's time to shop around, as they're no longer offering value for money like they used too Show details

Premiums up, claims down ! – Quote for dental splint on December 1st, out of pocket $118 , pay 4th Jan out of pocket $430 ! Yet Premiums increased , claims now set not 65% as per previous years Don’t trust them , will be switching providers  Show details

Website misleads you on premium – I was looking forward to joining this fund given the positive reviews that it had and the pretty good web interface which made understanding what was and was not covered easy to understand. I found something that was around the price I was ok with so joined up. However the cost I was being charged was around $15 a fortnight more. When I… Read more

inquired, I was told that I had made a mistake with my tier rating. Except that when I double checked their website, I got the same prices with the message "You made it! We recommend these products based on your selections."

So, you would be entitled to think that the prices on their website are what their policies cost, but they aren't.

Further up on the page is a small dropdown menu where you need to change the tier ratings which is why the amount I was charged did not match the "recommend(ation)" and the advertised price. It's a small line up the top which is easily missed.

What they needed to do was to ask the question about tiers BEFORE saying "You made it ....", then this would not have happened.

I argued with customer service who tried to blame the 'error' on me, and offered no solution or way forward - so I cancelled the policy. This may not have been necessary if they were prepared to concede the problem on their site or offer a way forward, but they did neither.

Their products may be fine, but they have a problem with the workflow of their website which is misleading which is why I have also gone to the health insurance ombudsman to at least have this sorted out for others.

Very helpful! – Bonnie was extremely helpful & explained everything regarding my husbands operation coming up. She checked out our policy in minutes and told us we were fully covered by then. Bonnie explained the payment procedures and advised us what questions we need to ask the hospital, surgeons etc in regards to payments. Show details ·  1

Great Customer Service from Jack ! – Today I rang to just check on my policy cover. I Spoke to Jack who was so friendly and professional. He explained everything so clearly (sometimes it can seem so overwhelming with whats covered whats not) and stopped to answer all the questions I had. By the end of the phone call I felt really happy and listened to about what works for our family… Read more ·  1

and felt he was really honest and transparent about everything . I wouldn't normally feel happier about spending more money but I know I am in good hands and feel really covered by what our family needs! Thank you so much Jack for a great customer experience. Rachel

Thanks Jack! – Thanks Jack, you did a wonderful job explaining all the options I had available, and I'm very pleased with the outcome. I appreciate your time and patience. Very much appreciated. Show details ·  1

Super helpful Jock – Jock was incredibly helpful on my call offering to personally handle my request which I truly appreciate. He was lovely , well spoken and helpful, I trusted that he would help me with my request . Show details ·  1

Amazing phone service and HELPFUL! – Im so happy Joke answered my phone call. He was amazing, super helpful, knowledgeable, efficient and patient. I made my first claim and yet again couldn't be happier :) Thank you again 5 star service Show details ·  1

Very good phone service from Jack – Jack helped me with an issue and was police and efficient and very helpful. We are still working on resolving the problem. with the previous health fund that we are transferring from. Show details ·  1

Change of policy – Was enquiring about what my policy had in extras and if there was a bette option. The employer was very informative, helpful and patient . Change for better option and saved me $20 a month with better extras for our family . Show details ·  1

Fast and excellent service – I lodged a claik through Bonnie and Jock and they were very fast at processing it even though it was an error on my end when I attached the wrong receipt. They are also very friendly and have amazing customer service. Show details ·  1

Rip off – I chose a basic health cover on their website and they calculated $1100. I trusted them and gave my bank account details. A few days later they sent a text message that my standard premium for $1286 will be prossesed tomorrow(more that what I had agreed). I called them immediately and cancelled it. They sent a termination email but again they took… Read more

off $1286 from my account the day after. They ask for your bank account detail before finalizing the total cost which is more than innitial estimation and take money whithout your permission! And hold it as long as they can.

Its a complete fraud and rip off – I signed up with them because their premium was little less than Allianz. But they are completely rip off as nothing is covered under your cover. No pathology, no Xrays and in imaging. And if youre admitted to the hospital, you have to pay excessive excess fee. I advise everyone to pay a little extra every month with another good insurance as this is gonna cost you many times higher if you have to use any medical facility. Show details

Worst rip off ever – I have been a member of health.com.au for 5 years approximately. Found out my wife needs some surgery, contacted health.com.au and nothing is covered and even it was a $500.00 excess applies. Have top hospital cover and have had for some time now. Private hospital admission is only $1300 per day, far less than health.com.au's monthly fees x 5… Read more

years! Better off saving that money myself into my own private health fund like I believe many Australians are now doing. Save yourself the stress and pay for it yourself.

Great and fast service – I have been with Health.com.au for 5 years now, they have great, easy and fast service. I would not change at all, great price also! keep it up guys! super recommended. Show details ·  1

Great info – Policy has great extras value, Easy to set up Claims are resolved quickly Can't remember how long Show details ·  1

Always easy to deal with a the best benifits – I've been with health.com.au for years now. My husband is with another provider and dealing with them is tedious and their benefits not as good. You are always speaking to an Australia based person without long to wait Show details ·  1

Jack is a legend – Jack was a great help. Very professional and helpful. He ensured that I had completed the password reset. He deserves a pay rise and an extra day off over the long weekend. Show details ·  1

Quick resolution – Jack was friendly and helpful. He gave very clear instructions on what steps needed to be taken next in order to make claim. It was all sorted very quickly which was great. Show details ·  1

Such a helpful product! – Very helpful when you have questions about your policy and what you’re entitled to especially if something sounds confusing. Always have my questions answered when I call. Service is great. Show details ·  1

Service service service!! – I’ve just called to check the Olympic Bronze, Silver .. updates and to see about Orthodontics for my boy. I was very impressed with the knowledge, off the cuff of my “handler” (cause some call centres feel like this). He was polite, responsive, knowledgeable and practical with info on the difference between policies... all while it was about ten… Read more ·  1

minutes before they closed. So very impressed.. but ... there is always one... I can’t remember his name! So my apologies for that but your service was brilliant. (And any manager can contact me to ask about how it all went)

Best Health Insurance Company – We have been with health.com.au for over 6 years now. We have received good value and that has been right from the start. It was so simple to set up our membership online and most of our claims have been settled within 3 days of lodging. The staff are always friendly and helpful. In particular Christian was helpful today, I spoke to him about our… Read more ·  2

current cover and we did make some changes to our policy with him that ensured we were only paying for the cover we required. I could not fault health.com.au, they have always been customer focused and easy to deal with.

Excellent customer service – I spoke with Christian and he was extremely professional and easy to communicate with. Christian was able to answer all of my queries, briefly seeking confirmation offline as required, leaving me feeling satisfied the information could be relied on. Life would be easier if there were more Christian's in customer service roles. Show details ·  1