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health.com.au

health.com.au

3.4 from 95 reviews · View Statistics

Health Insurance Guide for 2020

The decision to take up private health insurance can be a very involved process, and the factors that go into your decision will be unique to you. Your first dip into the policy selection process can be pretty overwhelming, so this guide will help lay everything out for you as plainly as possible to get you on your way.

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Reviews

  • Value for Money
    3.9 (36)
  • Transparency
    3.9 (34)
  • Customer Service
    4.3 (38)
  • Claim Resolution Time<1 week (15), 1-2 weeks (4), 3+ months (1) and 1-2 months (1)
  • Claim ApprovedYes (15) · No (4)
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Tom

TomGreater Melbourne (Metropolitan), VIC

  • 2 reviews

I've finally found what I'm looking for! Amazing service from all and especially Joel tonight!

published

I have been with health.com.au for a few months now, and their service is simple and amazing! They're so compassionate, empathetic, quick and efficient! Thank you and shoutout to Joel for making it an even better experience!

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30Yes
Claim Resolution Time<1 week
Claim DateAugust 2020
Claim ApprovedYes
See all answers
NJ94

NJ94Greater Melbourne (Outer), VIC

  • 11 reviews
  • 6 likes

Website misleads you on premium

published
Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeNo
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
See all answers
1 comment
health.com.au
health.com.auhealth.com.au
Sarah Grace W.

Sarah Grace W.Greater Melbourne (Inner), VIC

So far so good. I have been with the company for 4+ years & had no trouble!

published

Policy is good value and the website is easy to use. Lodging a claim is pretty simple and it does not take long to recover owed funds. I have never had anything knocked back that was a reasonable ask.

Just upgraded from an old plan to a new one with more cover. Bonnie from the team was very helpful in walking through what I needed and pricing up my options. I recommend this company.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim ApprovedYes
See all answers
1 comment
health.com.au
health.com.auhealth.com.au
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Katherine

KatherineGreater Melbourne (Inner), VIC

Extraordinary Service & Support

published

I have needed to contact Customer service for a claim as well as an enquiry about cover
In both cases, was provided outstanding service
Everything was handled with care & efficiency
Thank you

Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim Resolution Time<1 week
Claim DateDecember 2019
Claim ApprovedYes
See all answers
1 comment
health.com.au
health.com.auhealth.com.au

Thanks for the review Katherine! We are so proud of our customer service team and the service they provide to our customers daily. Glad to hear that your claim and query were provided with outstanding service :-)

Melissa

MelissaGreater Melbourne (Outer), VIC

Very helpful!

published

Bonnie was extremely helpful & explained everything regarding my husbands operation coming up. She checked out our policy in minutes and told us we were fully covered by then. Bonnie explained the payment procedures and advised us what questions we need to ask the hospital, surgeons etc in regards to payments.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Plan CoverageHospital and extras
Coverage TypeFamily
Under 30No
Claim Resolution Time1-2 weeks
See all answers
1 comment
health.com.au
health.com.auhealth.com.au
Rachel

RachelGreater Melbourne (Metropolitan), VIC

Great Customer Service from Jack !

published

Today I rang to just check on my policy cover. I Spoke to Jack who was so friendly and professional. He explained everything so clearly (sometimes it can seem so overwhelming with whats covered whats not) and stopped to answer all the questions I had. By the end of the phone call I felt really happy and listened to about what works for our family and felt he was really honest and transparent about everything . I wouldn't normally feel happier about spending more money but I know I am in good hands and feel really covered by what our family needs! Thank you so much Jack for a great customer experience.
Rachel

Customer Service
Incentivised ReviewNo
Claim MadeYes
Plan CoverageHospital and extras
Coverage TypeFamily
Under 30No
Claim Resolution Time<1 week
Claim ApprovedYes
See all answers
1 comment
health.com.au
health.com.auhealth.com.au

Thanks Jack!

published

Thanks Jack, you did a wonderful job explaining all the options I had available, and I'm very pleased with the outcome. I appreciate your time and patience. Very much appreciated.

Incentivised ReviewNo
Claim MadeNo
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
See all answers
1 comment
health.com.au
health.com.auhealth.com.au

Excellent feedback Michael. We also appreciate you for taking the time to drop us a review. Any time we can assist you to get the most out of your insurance is important, and it's nice to hear the outcome was good! :)

Kylie

Kylie

  • 2 reviews
  • 1 like

Super helpful Jock

published

Jock was incredibly helpful on my call offering to personally handle my request which I truly appreciate. He was lovely , well spoken and helpful, I trusted that he would help me with my request .

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeNo
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
See all answers
1 comment
health.com.au
health.com.auhealth.com.au

Glad to hear about this Kylie. We try and separate ourselves from the pack with good customer service, so this kind of feedback is music to my eyes/ears. Good to hear we are doing things well and you're happy!

Sofx

SofxGreater Melbourne (Metropolitan), VIC

Amazing phone service and HELPFUL!

published

Im so happy Joke answered my phone call. He was amazing, super helpful, knowledgeable, efficient and patient. I made my first claim and yet again couldn't be happier :)

Thank you again 5 star service

Incentivised ReviewNo
Claim MadeYes
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim Resolution Time<1 week
Claim DateDecember 2019
Claim ApprovedYes
See all answers
1 comment
health.com.au
health.com.auhealth.com.au

We are so glad you are happy! Everyone loves Jack - the level of customer service he provides is huge. Glad to hear the claiming went well too.

If you ever need anything else, please don't hesitate to ask!

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Di and Pete

Di and Pete

  • 2 reviews

Very good phone service from Jack

published

Jack helped me with an issue and was police and efficient and very helpful.
We are still working on resolving the problem. with the previous health fund that we are transferring from.

Incentivised ReviewNo
Claim MadeYes
Plan CoverageHospital and extras
Coverage TypeFamily
Under 30No
See all answers
1 comment
health.com.au
health.com.auhealth.com.au

How's the progress going? If you're still having issues with switching across, let me know so we can get it sorted for you asap! Jack is a legend though, so I'm sure he has got it under control :)

Change of policy

published

Was enquiring about what my policy had in extras and if there was a bette option. The employer was very informative, helpful and patient . Change for better option and saved me $20 a month with better extras for our family .

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeNo
Plan CoverageHospital and extras
Coverage TypeFamily
Under 30No
See all answers
1 comment
health.com.au
health.com.auhealth.com.au

Fast and excellent service

published

I lodged a claik through Bonnie and Jock and they were very fast at processing it even though it was an error on my end when I attached the wrong receipt. They are also very friendly and have amazing customer service.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim Resolution Time<1 week
Claim DateDecember 2019
Claim ApprovedYes
See all answers
1 comment
health.com.au
health.com.auhealth.com.au

Thanks Veronica! Both of those guys are legends, and they're killing it here every day. I'll pass on your kind words. Also if that photo is of your pets, it's extremely cute (If it's just a stock photo, good choice).

Hassan

HassanSydney, NSW

Rip off

published

I chose a basic health cover on their website and they calculated $1100. I trusted them and gave my bank account details. A few days later they sent a text message that my standard premium for $1286 will be prossesed tomorrow(more that what I had agreed). I called them immediately and cancelled it. They sent a termination email but again they took off $1286 from my account the day after.
They ask for your bank account detail before finalizing the total cost which is more than innitial estimation and take money whithout your permission! And hold it as long as they can.

Incentivised ReviewNo
Claim MadeNo
Plan CoverageHospital Only
Coverage TypeSingle
Under 30No
See all answers
1 comment
health.com.au
health.com.auhealth.com.au
M F Tariq

M F TariqGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

Its a complete fraud and rip off.

published

I signed up with them because their premium was little less than Allianz. But they are completely rip off as nothing is covered under your cover. No pathology, no Xrays and in imaging.
And if youre admitted to the hospital, you have to pay excessive excess fee.

I advise everyone to pay a little extra every month with another good insurance as this is gonna cost you many times higher if you have to use any medical facility.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim Resolution Time1-2 weeks
Claim ApprovedNo
See all answers
1 comment
health.com.au
health.com.auhealth.com.au
Adam L.

Adam L.New South Wales

Worst rip off ever

published

I have been a member of health.com.au for 5 years approximately. Found out my wife needs some surgery, contacted health.com.au and nothing is covered and even it was a $500.00 excess applies. Have top hospital cover and have had for some time now. Private hospital admission is only $1300 per day, far less than health.com.au's monthly fees x 5 years! Better off saving that money myself into my own private health fund like I believe many Australians are now doing. Save yourself the stress and pay for it yourself.

Value for Money
Incentivised ReviewNo
Claim MadeNo
Plan CoverageHospital Only
Coverage TypeCouple
See all answers
1 comment
health.com.au
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Angee

AngeeSouth East Queensland, QLD

Great and fast service

published

I have been with Health.com.au for 5 years now, they have great, easy and fast service. I would not change at all, great price also! keep it up guys! super recommended.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Plan CoverageHospital and extras
Coverage TypeSingle
Claim Resolution Time<1 week
Claim ApprovedYes
See all answers
1 comment
health.com.au
health.com.auhealth.com.au

Thanks Angee, and we definitely do not want you to change so please don't! :)

Great info

published

Policy has great extras value,
Easy to set up
Claims are resolved quickly
Can't remember how long

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeNo
Plan CoverageHospital and extras
Coverage TypeFamily
See all answers
1 comment
health.com.au
health.com.auhealth.com.au
AliCat

AliCatSouth East Queensland, QLD

  • 8 reviews
  • 4 likes

Always easy to deal with a the best benifits

published

I've been with health.com.au for years now. My husband is with another provider and dealing with them is tedious and their benefits not as good. You are always speaking to an Australia based person without long to wait

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeNo
Plan CoverageHospital and extras
Coverage TypeSingle
See all answers
1 comment
health.com.au
health.com.auhealth.com.au
Megan

MeganSydney, NSW

Jack is a legend

published

Jack was a great help. Very professional and helpful. He ensured that I had completed the password reset. He deserves a pay rise and an extra day off over the long weekend.

Incentivised ReviewNo
Claim MadeYes
Claim Resolution Time<1 week
Claim DateSeptember 2019
See all answers
1 comment
health.com.au
health.com.auhealth.com.au

Thanks Megan - I'm very confident Jack will agree with what you're saying. He works hard and all of our customers seem to absolutely love him, so I think you may be right!

Quick resolution

published

Jack was friendly and helpful. He gave very clear instructions on what steps needed to be taken next in order to make claim. It was all sorted very quickly which was great.

Value for Money
Customer Service
Incentivised ReviewNo
Claim MadeYes
Coverage TypeSingle
Claim DateSeptember 2019
See all answers
1 comment
health.com.au
health.com.auhealth.com.au

Great to hear you loved the service we provide. Jack is an absolute gun at customer service and is killing it here even though he has only been with us for a few months. I'll pass on your kind words to him!

Page 1 of 5

Questions & Answers

Ken Y.

Ken Y.asked

I am Tsz Ki Jackie YAU. My reference number is 122736. I found that you charged my account $26.2. But the fee should be $23.6 instead of $26.2. Please check it. My email address is [email address removed]. Please help?

No answers
googy51

googy51asked

Hi being a member of health.com will I be able to get into our public hospital in Hobart quicker than some one without insurance ? Emergency’s excepted

1 answer
health.com.au
health.com.auhealth.com.au

Hi There!

Unfortunately, holding private cover does not guarantee quicker access or treatment in a public hospital, as exactly when you get admitted depends on a number of factors.

For example the type of treatment you need, in addition to the availability of both staff and the required facilities, are things that could impact how quickly you're admitted.

As a private patient, you can request to be treated by your specialist of choice in a public hospital, however this would need to be arranged in consultation with staff at the facility.

I hope that information helps!

Please don’t hesitate to get back in touch if you have further questions.

wayne G

wayne Gasked

hi I am a member we are covered as private in a public hospital at a great price,do you have cover for a private hospital?thanks wayne

1 answer
Fired Up
Fired Up

Why are you asking the public rather than them directly ??

Get an answer from our members and health.com.au representatives

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