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Health Insurance Comparison

Health Insurance Comparison

4.0 from 171 reviews · View Statistics

Reviews

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    4.0 (122)
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ACCQLD

ACCQLDSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

Go elsewhere

published

I spoke to someone who was rude and impatient. He was more interested in arguing about why I was wanting to compare benefits of the new health fund with my current health fund than giving me the information I was requesting. I did not phone to be argued with so when he told me I was wasting his time, I agreed. iSelect offered exactly the same new fund but were helpful, polite and informative.

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Angry12

Angry12Sydney, NSW

  • 4 reviews
  • 6 likes

I'll try somewhere else.

published
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Norma

NormaSydney, NSW

Do not tell you everything and extremely pushy sales reps

published
Transparency
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alison

alison

  • 5 reviews
  • 1 like

Extremely pushy sales reps

published
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Cannot claim refund

published

Pretty dissatisfied to the point that we are looking at other funds. Provider has given fund new address details, HCF have sat on it for 4 months, claims that I have cannot be processed because of this. My monthly payment is taken on time but I cannot get what I am owed.

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Bazuzlu

Bazuzlu

  • 10 reviews
  • 10 likes
  • Verified

Unethical

published

I really do not appreciate the way this company got hold of my email address and is now sending me up to two emails a day. TWO EMAILS A DAY!

Please, stop. You really come across as an abhorrent and unethical company.

If the only way you can make business is by invading people's privacy, then you really are not a good business.

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Incentivised ReviewNo
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  • Verified

Satisfied CUSTOMER !

published

Could not be more satisfied ! From initial contact with Rochelle to the completion of the process of changing funds. She had excellent product knowledge, and excellent customer service skills. I was most impressed with the experience overall !

Transparency
Incentivised ReviewNo
2 comments
Health Insurance Comparison
HICHealth Insurance Comparison

On behalf of Rochelle and the rest of the team, thank you for taking the time to comment here. We love hearing from satisfied customers!

Yours in health,
Health Insurance Comparison

Rob M.
Rob M.

Praise given where praise is due !

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A very pleasant experience

published

I found the customer service very knowledgeable and helpful,also very polite.
All questions were well explained and nothing was too much trouble .It was a very pleasant experience to go through

Transparency
Incentivised ReviewNo
1 comment
Health Insurance Comparison
HICHealth Insurance Comparison

Happy to hear we made switching health cover easy for you, Stewart!

Yours in health,
Health Insurance Comparison

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Josef Senisin

Josef SenisinRichmond-Tweed, NSW

  • 4 reviews
  • Verified

Offering choices

published

Found the customer service person polite and knowledgeable
Explained clearly the choices and comparisons of. Each provider
Took us through every small detail and in the end did not push us but call us back in 2 days

Transparency
Incentivised ReviewNo
1 comment
Health Insurance Comparison
HICHealth Insurance Comparison

Sounds great! Exactly how a comparison with Health Insurance Comparison should go! Thank you for the 5-star rating, Josef!

Yours in health,
Health Insurance Comparison

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Christine C.

Christine C.Metropolitan Adelaide, SA

  • Verified

Health cover

published

Savings of up to 200 made by switching from HCF to NIB, perfect timing as up for renewal at end of month, transition done with ease I didn’t have to do much at all

Transparency
Incentivised ReviewNo
1 comment
Health Insurance Comparison
HICHealth Insurance Comparison

That's great, Christine! Just in time and easy as pie! Thank you for the 5-star review!

Yours in health,
Health Insurance Comparison

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  • Verified

Its great

published

Its great everything was explained in plain English. They went over and over so we would understand the plan. With this plan we will save money every month and at our age we need to save as we are retired.

Transparency
Incentivised ReviewNo
1 comment
Health Insurance Comparison
HICHealth Insurance Comparison

Every little bit helps! Thank you for the 5-star review, Wendy!

Yours in health,
Health Insurance Comparison

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Louie

LouieGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • Verified

Save some money

published

Sick of being charged more and more each year for a health insurance barely used using this service I changed to another fund retaining all my benefits.. for considerably less than I had been paying.

Transparency
Incentivised ReviewNo
1 comment
Health Insurance Comparison
HICHealth Insurance Comparison

Exactly what we set out to do with HIC! Thanks for the great review, Louie!

Yours in health,
Health Insurance Comparison

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Louisa E

Louisa EFar North Queensland, QLD

  • Verified

Take the worry out of comparing

published

Unhappy with current health provider due to large premium increase. Emailed HIC and immediately received 8 quotes for alternative health providers. I was extremely impressed with the professional, courteous, and thorough service provided by Jason DeSousa. Comparison done within the hour, same cover with a cheaper premium. No stress involved and peace of mind guaranteed.

Transparency
Incentivised ReviewNo
1 comment
Health Insurance Comparison
HICHealth Insurance Comparison

On behalf of Jason, thank you for that great review! We're hoping more people find HIC and share in the savings and ease of switching that you've experienced with us!

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Cyclone

CycloneNorth West, QLD

  • 3 reviews
  • 1 like
  • Verified

Happy with the service.

published

Quick, easy and whilst I didn't save much money, my cover was dramatically increased. I honestly didn't expect much but, I'm very happy with the result. thank you very much.

Incentivised ReviewNo
1 comment
Health Insurance Comparison
HICHealth Insurance Comparison

We aim to surprise you with positive results! Thanks for that great review!

Yours in health,
Health Insurance Comparison

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Laurine R.

Laurine R.Sydney, NSW

  • Verified

I'm glad I used this service

published

The service I received from your representative was all round excellent. He was very helpful, polite, listened to me, explained things well, found the most suitable plan that fits my needs

Transparency
Incentivised ReviewNo
1 comment
Health Insurance Comparison
HICHealth Insurance Comparison

Sounds great, Laurine! That's exactly what we strive to do for our customers at HIC! Thank you for that 5-star review.

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Lindy

LindyGreater Melbourne (Outer), VIC

Useless

published

Initially they helped me change over my cover from Bupa to HCF and said they will handle it all for me and save me $$.
They didn’t change over my extras component and I was still getting charged when they said they would handle it. I ended up paying more and not saving. Plus wasted so much time as I had to call back and forth several times each company as they were all telling me different things. Don’t bother with the.

Incentivised ReviewNo
1 comment
Health Insurance Comparison
HICHealth Insurance Comparison

Looks like there was some miscommunication along the way. Lindy. We apologise for any inconvenience this may have caused. We'll get one of our team leads to look into this so we avoid repeating this error with anyone else.

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Amie

AmieGreater Melbourne (Inner), VIC

  • Verified

Great introduction

published

Communication has been effortless, timely and very easy to follow.
I am very happy to be involved with HCF again. I would recommend them to my friends when discussing options.

Transparency
Incentivised ReviewNo
1 comment
Health Insurance Comparison
HICHealth Insurance Comparison

We're happy you're happy, Amie! Thanks for that 5-star review!

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  • Verified

Very happy

published

Well informed and easy to follow information. I managed to get a reduction in premium and higher rebates on items in my Extras. Very happy with the prompt phone call and follow up.

Incentivised ReviewNo
1 comment
Health Insurance Comparison
HICHealth Insurance Comparison

We're very happy to get you more for your money, Christine. Thank you for that 5-star review!

Yours in health,
Health Insurance Comparison

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unhappy customer

unhappy customerSouth East Queensland, QLD

Sales People making you sign incorrect terms and conditions

published

I was provided wrong information and signed up over the phone. When calling back and speaking to the supervisor who listened to the recording, he admitted that the information provided to me was incorrect and offered me a gift voucher which I'd receive within 4 weeks.
Spoke to them after 4 weeks and they now tell me their policy is to wait for 3 months.
lots of talk, no truth behind anything they say

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Incentivised ReviewNo
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Alana Collis

Alana CollisSydney, NSW

  • Verified

Wish I knew about them sooner

published

They were awesome, called within a timeframe that suited myself, listened to exactly what I was after in regards to claiming, payment and benefit usage and found me the best policy with amazing benefits and unbelievable price.

Transparency
Incentivised ReviewNo
1 comment
Health Insurance Comparison
HICHealth Insurance Comparison

That's what we try to do at HIC! Thanks for that 5-star review, Alana!

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