Health Insurance Comparison

Checkpoint Charlie Comparison – In being contacted cold call, I was put through to quite the little aggressor. I now know where criminals go when released from the big house, this company. Aggressive in questioning and asking sensitive questions, I terminated the call as I was interrogated about why I wouldn't go with a specific health insurer. Sadly, they now have my mobile… Read more

number and email address so I expect to be spammed, sold to human traffickers and put into a room to be screamed at about my health insurance. This is the experience of 'looking to find you the best deal'!!!

Aggressive salesman – Whatever you do, do not give these guys your number!! I wanted a basic comparison, looked up online- have to put your phone details in… well the calls have not stopped. The guy was aggressive, abusive, condescending when I didn’t want to make a sale. Became pushier, wouldn’t take no for an answer. Literally argued with me cos I wouldn’t take out… Read more

health insurance right there on the phone. Wouldn’t send me anything to read over “what else is there to know. Just ask me.” Wouldn’t supply any information I was interested in. I said I needed more time “what for… I can tell you everything.” So persistent. I wasn’t interested in being forced into a sale. I wanted a comparison of funds, where I could access the PDS & compare for what I need. He offered me Bupa, nothing else. Was ready to sign me up in 5 minutes… how do you know if it’s right for me, if I don’t. Too aggressive approach, pig of a man on the other end. Avoid. The calls haven’t stopped….

Great Service – My consultant, Ricardo, was excellent, following research and careful consideration his advice was to stay with my existing policy. It was very comforting to know that my existing cover was OK. What a great service. Show reply

Knowledgeable and friendly staff who saved me money and gave me more on my policy – The team were extremely helpful, happy to answer all of my questions and break down the policies i was previously quoted/ suggested. They saved me $35 a month on one of our policies which also included more benefits and extras compared to what "Compare the Market" proposed. The sales men did not fight me when I instructed I was going to go away… Read more

and review the policies in my own time with my partner. We organized another time for him to ring back and was reasonably accurate with his timing when he did phone back.

Transition between my old provider and new was easy.

Only thing that could have been better is how they present your quote via email. "Compare the Market" supplied a all in one PDF with the all the information on the policy and extras and I did not have to look elsewhere for any further information. Where as "Health Insurance Comparison" provided a PDF also but is very basic and a little clumsy. If you want to see the extras $ amount for each service you need to go to the providers website and find it yourself which will also show you the providers T&C's.

Last item I did not like was how quick the sales man was to put down "Compare the Market" and there services. Its great that Health Insurance Comparison could save me money and offer me more compared to Compare the market but he did not have to constantly revisit that fact he could offer us a better deal than them.

Overall great service, and would reuse there services again.

Satisfied CUSTOMER ! – Could not be more satisfied ! From initial contact with Rochelle to the completion of the process of changing funds. She had excellent product knowledge, and excellent customer service skills. I was most impressed with the experience overall ! Show 2 replies

You Will Regret using This Website – Agreed with the reviews from the others. There are way too many phone calls once you logged onto their website. The worst is that there is no way to unsubscribe. They just keep calling you every day. No matter how you block each of their calls, they have hundreds of other numbers that they could use to call you again, again, again,… Read more

again.........over weeks and weeks. The last call from them was 2 hrs ago today. Not sure why they are not regulated offering an option to unsubscribe

Can't even get off their call list – Did an online comparison last year and suddenly am receiving calls multiple times daily. Actually argued with me when I told them to take me off their list. Disgusting

Worst company ever. Annoying and keep calling all the time. STOP IT – These people are the most ANNOYING people ever. They never stop calling. Report these people.

These people DONT STOP CALLING – I don't know how they have my number but they called me a few times a day for about 2 weeks, even after I told one of them to stop calling. Now it's once a week atleast. I have private health already I don't need their services and I continue to block the numbers and they call off somewhere else

Waste of time – This organisation appears not to be able to source any better deal on health insurance than I already have. Overpromised and under-delivered, we asked them to provide further information on the proposed cover, and the salesperson [Name Removed] ended the call. No further contact, just a huge waste of time.

Contacted out of blue, which just adds weight to all the scammers out there – Sales person was very persistent, not rude but extremely persistent. Was shocked at how much I was paying, repeatedly told me I could do better, getting rid of the services I don't need, and saying that that's how the companies make their money. Wanted details that were boarder line phising. Anyway turns out they couldn't get a better price. mmmmmm.

Called me out of the blue then hung up on me – Was called and asked a few details then asked me if I wanted a comparison and I said i'm not too sure you just called me out of the blue I don't think I need a comparison... then proceed to ask me how I could waste their time and hung up on me. I have never given this company my details or looked at their website.

Sign up and was lied to about the fortnightly rate. Big surprise! – Signed up with AHM got told $123 a fortnight and when the membership came through it was $131. Big surprise this was the second person I spoke to from this mob and they both got it wrong!

Harassment. They never stop calling, texting, etc. Pressure tactics. SCAM – I was online completing a comparison on their website. Hadn't even finished and hit send and my phone rang - it was this company. I gave them 20 mins, we went thru my needs. He put me on hold for 2 mins and told me when he came back he wanted me to have my Medicare card number at the ready so he could sign me up for BUPA. I declined. Said I never… Read more

make a decision without sleeping on it. Then he got very pushy, a bit nasty. Told me I would never get a better deal. Used all the tried-and-true pushy sales tactics. I refused. Hung up. Since then, I have been BOMBARDED with text messages and mobile phone calls, always from a different number. So if I block a number, they never call on the same number, it's a new one, and it's just more of the same. It's been TWO WEEKS of harassment, hang up calls, 'mistaken calls pretending they were meant to call someone else and don't know how they got my number' etc etc etc.

I can see that others have experienced the same, this month alone (March 2022). I would say that this type of harassment goes beyond 'pushy' - it's beyond the code of conduct to call me when I have explicitly said 'do not call me again'.

A Current Affair needs to do a story on this company. I have since sent a copy of my complaint here, as well as others, to Channel 9.

HIC keeps emailing me despite my requests to not be contacted – A few years ago I looked up Health Insurance Comparison online. Before I had finished my online enquiries I was rung by a salesman who tried to pressure me to change my health insurance provided. I was not happy about this unwanted approach and hard sell, and asked HIC to remove my contact details. I kept getting emails, so eventually was put in… Read more

contact with someone who promised me I would not be contacted again. Recently, I have become subject to HIC sales emails. I have unsubscribed but still get these emails. It seems that HIC has no respect for my wish to not be contacted, and they still have all my contact details, as I confirmed with the latest person I spoke to. They show no respect, but just want sales. I've had enough.

In a word...Pushy – The sales person would call back at times other that the times I agreed to. He constantly called while I was at work and would not listen to anything I had to say. I know these guys are on the east coast and I pointed out that I live in Perth, but the timezone conversion was too much to ask. Just aggressively pushed and pushed for me to sign up… Read more

with AHM. It was also very strange that the sales person only wanted to send me information via sms, I had a push back to get information sent in an email. Given this experience AHM, there is no way I am signing up to you guys!↨

Harassing spam call – Once you’ve left your number on their website they will call you via different number every single day. Leave me alone terrible spammers. Blocked all numbers and consistently called at same time every day.

Harassment – Don't give them your phone number because they will harass you. I hate it when you only wish to explore your options and I certainly will never sign up to the company's that they represent.

Pushy and Arrogant – Looked online to look at Insurance Alternatives as costs are getting out of control. Didn't really find a viable alternative. 5 Minutes after I went the site I got a phone call from "someone" from The Comparison Company. When asked why I went online I told him to compare costs but did not find anything I was interested in at this point in time. He… Read more

then proceeded with telling me my thinking didn't make sense etc etc WITH ATTITUDE ATTITUDE ATTITUDE. I didn't stay online because I can only imagine what else would have happened. AVOID THIS MOB LIKE COVID

Unethical & Irresponsible & Scammers – I was contacted by [Name Removed] for the insurance comparison. He sent me all details on email and offering me $100 voucher if I signup with them. I went through the process and as soon as signup was done [Name Removed] stopped attending my calls, all his colleagues always gave different excuses for him to not be on call. I was calling him to get… Read more

an update on my vouchers. I even sent email to their complaints department (complaints@healthinsurancecompariosn.com.au) and its been a month I have not received a single response from their end. Be away from this scammers!

Incorrect details give and worse cover offered – I was contacted by a call centre after following an advertisement on line to see if I had sufficient health insurance. I clearly explained that I Cannot be with out health insurance so serving additional waiting periods would not be an option for me. When I spoke to the new health insurance fund I was told I have to wait additional waiting… Read more

periods. I was told they could get all the information from my previous insurance company and pass it onto the new one. That was not done and I am worst off. Was more worried about fees not the actual cover I need.

Go elsewhere – I spoke to someone who was rude and impatient. He was more interested in arguing about why I was wanting to compare benefits of the new health fund with my current health fund than giving me the information I was requesting. I did not phone to be argued with so when he told me I was wasting his time, I agreed. iSelect offered exactly the same new fund but were helpful, polite and informative.

I'll try somewhere else – I was interested in possibly changing health funds. Someone called me back, some details of an offer were given to me and I asked for the information to be sent to me. Two weeks later, someone called me back to ask me if I had made up my mind about the policy. I said I had not received anything, I was then put through to another person, who… Read more

informed me in a rapid spiel that the call was being recorded for training purposes. I was then asked a series of questions I had already answered. I said that I had not received the information for the new policy. The operator was pushy and patronising, telling me that they would only send the information after I agreed to sign up. I won't agree to sign up for something without looking at it first. I decided not to go with the offer, and terminated the call.

Do not tell you everything and extremely pushy sales reps – I was contacted by the Health Insurance Comparison service to inform me of comparable covers at a lower premium. The sales person was quite insistent, spoke very fast, the call was made even harder due to the competing background noise. I perservered because understanding the difference between health insurance companies can be quite overwhelming.… Read more

Ultimately, I was going to save $50-80 per month. HOWEVER, the detail around the excess payable was not made clear between the two health covers presented to me.

Essentially one health cover is based on calendar year and the other form time member joins. This was not explained to me. While the Health Insurance Comparison company maintain excess was discussed (which I am not disputing) the critical difference between the two covers was not. they did not do their job well and so now I am out of pocket and have to serve a 2-month waiting period when I was assured, I wouldn't have to. I will not use this service again and have asked to be on their DO NOT CALL list. I am very disappointed and I have lost faith in these services.

Extremely pushy sales reps – If you want high pressure sales & annoying followup calls, just go to this company for a quote. The one good point was that after I eventually persuaded the first guy to send me an email with the details ( rather than pressuring me to sign up on the spot ) it did set things out quite clearly. But then the "follow-up" calls started . I had said… Read more

that I needed time to compare with my current fund & I would get back to them if I decided to change - but he was not taking "no" for an answer. I got to the stage that when I recognised his number , I did not answer. So this morning he gets someone else in the office to call me on another number. When I started to complain about the number of follow up calls, he wanted to argue with me . Not a good way to do business fellas ! If I was thinking of changing funds, I will certainly not be doing it through your company.

Cannot claim refund – Pretty dissatisfied to the point that we are looking at other funds. Provider has given fund new address details, HCF have sat on it for 4 months, claims that I have cannot be processed because of this. My monthly payment is taken on time but I cannot get what I am owed.

A very pleasant experience – I found the customer service very knowledgeable and helpful,also very polite. All questions were well explained and nothing was too much trouble .It was a very pleasant experience to go through  Show reply

Offering choices – Found the customer service person polite and knowledgeable Explained clearly the choices and comparisons of. Each provider Took us through every small detail and in the end did not push us but call us back in 2 days  Show reply