Operation - perfect - in private hospital - own room - didn't pay a cent
I had to have an operation and was given my own room, my choice of surgeon, got to stay as long as necessary, nice nurses, all the medication I needed to take home and it was all covered by my health fund. I just gave my card. No issues, no ringing. Nothing.
I would say "Perfect".
All health funds are as bad as each other
What kind of a health fund wants me to make an appointment to pay for 50% of the gap upfront for a crown, then make another appointment for the fitting of the crown and have to pay the remaining upfront before any work is done? Would you do this for a mechanic servicing your fancy expensive car? no way! This is a very dodgy way of doing business. My claim for non PBS prescription was rejected, hey I'm paying top extras here. not happy with natural therapies being rejected either. it is a well known fact natural therapies are more effective than...nasty drugs. nearly $200 a month for basic hospital (which is never used) and top extras is a GD rip off. trying to get through to them on the phone is pot luck, and more pot luck to find someone who knows what your talking about. Please bring back a health fund under government control like medibank used to be. All health funds are garbage (I am trying to be polite)
No customer service
We claimed for a CPAP machine we purchased whilst living in Queensland to replace an old one, The old one was purchased in S.A. and we received our benefit , but because I just bought it as requested when my partner was ill and in hospital we are required to approach a GP in S.A. to verify he needs it, of course no GP will verify that unless he goes through sleep studies etc again . The arrogant person I spoke to just kept saying this is the rules. I think they just find excuse not to pay out claims. Perhaps bring a member since 1976 we need to rethink this fund
Not a happy Customer
I have been with Health Partners for more than 20 years.
I have Top Extras & Natural Therapy, however they have decided to combine Chiropractor visits with Exercise Physiology. Therefore visits are limited to half for each, not that $20 rebate is sufficient for each visit.
I had checked if you orthotics would be claimable, yes, then denied.
Totally fed up with this fund.
Tooth does not exist, despite being just extracted!!!
Today i have had a tooth extracted. Quite a loss, not pleasant, traumatic. It was done very well by the dentist,however, imagine my surprise, claim was denied. This is a second time in a row. Health Partners said the tooth does not exist.
I am humiliated, embarrassed, in front of full off people in waiting room. With gauze tampon i am supposed to keep pressure on, i have to explain myself for about half an hour, about non existent tooth just extracted.Two weeks ago, same thing, complicated restoration on ..according to Health
- Verified customer
Health Partners Gold Hospital for Maternity
I took up Health Partners Gold Hospital (comprehensive) cover when I was planning on having a baby. They were AMAZING to deal with. Service was exceptional whenever I had to contact them, they reimbursed me quickly and without fuss. I never had to do anything for the birth/hospital fees - it was all easily taken care of.
Additionally, they sent me a wonderful hamper of baby gear as my due-date was approaching, and signed me up to their maternity/new baby online education programs. If i lived in SA (which i don't) I could also have had help from their midwives.
I would highly recommend this policy for anyone looking for insurance that covers maternity!
Health partners optical
Health Partners optical
Few months ago I visited HP optical first time because my sight went down
They check my eyes and the optometrist said you have to get to use to were the spectacles
Then they show me the expensive frame and lenses. Out of pocket more then few hundreds. Then for few months I was not happy, I was cleaning my glasses few times a day. Then I went back check my sights and they told me I have a catoract. Why they not send me to a eye specialist after first visit they said then that I have a cataract?
Now I have done one eye second next week, but I lost in few months more then 1k because they suc me in.
Another health partners chemist disappears
20 years with this lot and it’s time to say goodbye - premiums going through the roof, real lack of choice and the chemists they are associated with keep disappearing in the north. Not good enough for what we pay for.
I recently had a hip replacement and was able to organise in home physio as well as some additional help. Health Partners were fantastic in the lead up to the operation and throughout my recovery. The customer service was excellent, I could not fault them.
Couldnt get better health cover if i tried!!
Been with Health Partners almost 18 years...signed up when i got a job with the Credit Union who handed me the paperwork for Health Partners to join at a discounted rate. Have never had 1 single problem and have paid out on every claim....and ive made many!! Couldnt be happier with the service ive recieved over this time. Dont think there could be a better fund out there. Im in for life Thanks Health Partners.
Peace of mind
Having had several surgeries and rehab it was such a comfort to know we were fully covered. All bills were covered and my rehab gave me an excellent start to recovery. Dentist is the best we have ever been to and we make use of the pharmacy discounts frequently, would hever think of switching health cover.
The best insurer I've ever dealt with!
Having been privately insured most of my life, I've dealt with the best and the worst health insurers. Health Partners ARE the best and I plan on staying with them for a long time! I deal with all their participating pharmacy's, optical stores and my dentist - all just fabulous and much, much cheaper! Phoning and visiting their service desk is always a delight and I've even been saved money by their suggestions on policy! How good is that!!
- Verified customer
little gem of a health insurer
This was Scott Pape's recommendation from Barefoot Investor. Not for profit health insurer, so I guess more back for us. I did my own research and compared what each fund pays back on average each year, and this one came up trumps. I have heard form friends they have great customer service, i haven't been with them long to qualify that, but my friends are fans. They have real cheap physio out of pocket. And pharmacy huge discounts. Kids got menningicoccle vaccinations super cheap (they are super expensive). We only paid something like $37 for them, compared to like $125. And you need two shots, so it gets expensive. my son is booked for an operation (minor) and there is no excess to pay. So far, so good Health Partners!
- Verified customer
I wouldn't be with another Health Fund
I love their services, especially that, for the important categories they have their own clinics,
I have been a member since 1974, so that should tell you something.
The Optical services are excellent, I use the Modbury (SA) Offices, they provide all services including the most up-to-date diagnostic tools. I was diagnosed with Cataracts ten years ago and within a couple of months had been to a Specialist and had them operated on. The cost was minimal after benefits. Now, because of my age I see an optician once a year and they take care of t...
Extremely helpful and accomodatiing
I would like to extend my greatest thank you to all the staff at the Goodwood branch, especially Kate. Incredible customer service. When I thought I had broken my brand new glasses, Kate found, and had ready, a replacement set just in case. A very helpful Matt was able to repair mine. Nothing seemed like too much trouble. Highly recommend them.
Poor Customer Service!
Moved to Health Partners from another private health fund, but wish I hadn't. Phoning the call centre was upsetting. I phoned twice and spoke with 2 different people. They were both extremely unhelpful, not friendly and both progressively rude. I will be leaving Health Partners after this experience as it has left me in the dark prior to surgery. At least I am covered, but not a nice experience at all. I would give them a miss to be honest. We pay enough without the extra burden of unhelpful staff.
Have been with HP for many years but now find them to be expensive and only get good cover if using their providers, many of which are not convenient to access, This system of private health no longer supports choice, which Is main reason for private health cover. Will be shopping around.
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Questions & Answers
Cost of equivalent cover to ahm's deluxe silver plus + black 60 please. And do you suspend payments for longish (say 2 months or more) periods out of Australia (when covered by travel insurance)?
What is the difference between the old Gold Hospital cover and the new Silver Hospital Plus apart from not being covered for childbirth/pregnancy?
Angela S.Health Partners
That's actually the only difference between the two. Silver Hospital Plus covers all medically required procedures except pregnancy/birth related and assisted reproductive services.
Hope that helps! Let us know if you have any other questions.
Anyone from NSW and have used their Top hospital cover with Health Partners? Wondering about NSW people's experiences claiming hospital. Not interested in extras experiences as we don't claim enough to warrant paying for extras.
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