Health Partners

Prompt, efficient service. As a long-standing member of Health Partners, I can say confidently that we have always received prompt and efficient service when we have made telephone enquiries. The claims process is easy to follow and is followed up promptly. We have compared our cover with other health funds and have not found any reason to… Read more ·  1

change from Health Partners. We consider our health cover to be good value when compared with other comparable funds.

Happy to take money and make promises but not delivery. Then they say it's our fault until they call up and apologise after they work it out and make it sound like they're doing us a favour for their mistake to begin with. We are many thousands out of pocket for nothing. We're better off saving the money in your own bank account and not dealing with thieves and liars. Show details

I have been a member of Health Partners for many years and have found the organisation to be well managed and very communicative. Member service is excellent and responses to queries about health issues has been comprehensive and informative. I… Read more ·  1

recommend Health Partners as an excellent Health Insurance Fund. Their Claims process is easy and the response times are short.

Whatever policy you choose to take out will be easy to set up, great value and all claims resolved with alacrity. I have been involved with various Health Funds over the years but finally found one that suits all my needs…Health Partners. If any health fund deserves 5 stars, it HAS to be Health Partners!! Show details ·  1

We've been with Health Partners for decades now and we've never been disappointed with the coverage and the service. This has included IVF coverage along the a triple bypass operation and rehabilitation. We have total confidence in Health Partners. Show details ·  1

I had an excellent customer service experience with the Health Partners customer service rep who signed me up with them for private health insurance. She was knowledgeable, professional, friendly, and easy to understand. She took the time to answer my questions and really helped me work out what would be the best option for cover for me. Show details ·  1

In the decades I have had health insurance, (and have also been paying for my parents), I have never encountered a fund like this. They offered the least amount for pharmacy of a measly $200 and accepted my father as a member (who lives in regional Victoria). Found out yesterday (took them over a week to action the claim, my personal health fund… Read more

HCI - also interstate in Tasmania, process the same day), that he can't claim any pharmacy unless he uses one of their interstate chemists (some 17-hour return drive). I have never heard of anything more absurd so although I just joined him up, I will be moving him to a more reputable fund who allows their members to utilise the benefits that they pay for. I have zero trust that they won't pull the same stunt on other services, and I encourage anyone reading this review to do the same. They should not allow those who live interstate to join the fund instead of expecting them to have a love of travel every time they need something from the chemist that they can then claim!

please do not use this fund- in a period of 5 weeks 1st covered then not covered 4 times. Then2 weeks post eye surgery- now not covered, which now puts at risk 2nd eye surgery. We have now a $ 6000-00 bill and a cancelled 2nd surgery- Shame on you after all the money paid you over the years and the minimal claims that we have made Multiple phone calls to useless people on the other end of the phone that cannot do any thing for you Show details

Beware if you intend to cancel your membership – IF YOU ARE CANCELLING MEMBERSHIP BEWARE As age pensioners we have found that, after paying the large subscription, we still have to find a lot of money to make up the difference between the bill with the discount for being a member. So we are gaining little benefit for the thousands that we have been paying out. So I sent an email cancelling our… Read more

membership and went into our payment section and changed the nominated bank account to one that had around $1 in case they were tardy cancelling our membership. They changed the bank account details back and took another deduction. I rang and complained but still have not received any return correspondence or a refund of the deduction made after we cancelled our membership. So it looks like I will have to take the matter to the Local Court.

South Australia based health insurance. If you go to the services provider where is Health Partner assigned you generally speaking can get good rebeat. Customer service are friendly. Show details ·  1

Great cover, professional and friendly staff to interact with. Claims are easy to submit. Show details ·  1

Very helpful and friendly. Sorted my issue straight away. Very happy with the outcome. Show details ·  1

Very helpful customer service and people that you can understand and speak English. Show details ·  1

I have been with HP for over 25 years. Have always had great service and no problems with claims. A recent query with uploading claims was answered the very next day with good results. They are really good to deal with. Show details ·  1

Clear advice that facilitated current hospital admission. 25 years membership. Show details ·  1

Always great to deal with. Accurate and transparent with cover levels and benefits. Best health fund that I have been with!!! Show details ·  1

Health partners have been generally good but they do “corner the market” by reducing the benefits if you want to use your own preferred provider ( eg Dental ) and not use their own provider. They also continue to increase costs whilst reducing benefits and don’t allow tailoring services to meet individual needs. Show details ·  1

Understood my issues, and offered a path forward. Still submitting details, so don't yet know how will pan out Show details ·  1

Highly recommend Health Partners they are so friendly and helpful Show details ·  1

So far, so good. Multiple claims for dental etc have been seamless. Every time [we] make a claim, the receptionist is astounded at the refund amount. I recently paid $38 out of pocket for a $900 claim...Health Partners covered the rest. Show details ·  1

Good customer service via phone contact, didn’t wait long to get connected, polite chat and helpful advice, the issue was sorted out quickly. Show details ·  1

I’ve been with health partners for 45 years and they have always been great, very professional with friendly, helpful staff. Always a great experience dealing with Health Partners. Show details ·  1

Health Partners made the whole process to easy, they work with you not against you Show details ·  1

In addition to superb health insurance Health Partners also offer superb member care through Your Health Navigator with its brilliant tram of nurses and physios. All in all you could not get better value for money Show details ·  1

We have been with Health Partners Hospital Cover for about 6 years. We have always found the staff to be Honest, Efficient, Professional and friendly and the phone is answered very promptly. We live in regional Victoria and all the Hospitals and Specialists are happy to use Health Partners. The Gap payments are minimal and never any surprises. Highly recomended Show details ·  1

Joined them as they offered a good product at a better price than my last fund. They then refuse to honour any of the 7 claims we put in, only excepted 1 claim, never offered any reason for the claims not being honoured, we even went as far as to get a pharmacy item from their preffered pharmacy and have it mailed to us, still not able to be… Read more

claimed. Customer service was awful and no help. They then supplied a transfer cert to our new fund that was all wrong and said we didn't have extra's cover with them, we had silver cover, and that we had served no wait time with their fund. A waste of time and money. Go else where and save the stress of dealing with a not for customer base health insurance fund.

Overpriced for little service – Nothing is covered on the top coverage. You’re better of going for a lower cover and saving the money for an emergency. Show details

Outstanding health insurer for value for money and customer service – I have been a member of several health funds (including the majors) and Health Partners wins hands down in their value for money, benefits paid and outstanding customer service. Their Optical store in Goodwood, SA is brilliant, and their Service Centre overall is quick to respond to questions - what I particularly like is how, depending upon the… Read more ·  1

question, rather than sending an impersonal email they pick up he phone and call to discuss. I recently had cause to respectfully challenge the $0 benefit on Orthodontics they calculated; not only did they promptly reply with an apology, they owned their error and confirmed the correct amount to be paid. No stress, no fuss, just great customer service. I highly recommend.

Trust!!!! – I have never had an issue with Health Partners, they are amazing. Show details ·  1