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Health Partners
3.2 from 32 reviews

Reviews

Review distribution

5 star
15
4 star
1
3 star
2
2 star
3
1 star
11

Sandra

SandraMetropolitan Adelaide, SA

  • 3 reviews

Not a happy Customer

published

I have been with Health Partners for more than 20 years.
I have Top Extras & Natural Therapy, however they have decided to combine Chiropractor visits with Exercise Physiology. Therefore visits are limited to half for each, not that $20 rebate is sufficient for each visit.
I had checked if you orthotics would be claimable, yes, then denied.
Totally fed up with this fund.

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Claim MadeYes
Claim Resolution Time<1 week
Claim DateSeptember 2019
Claim ApprovedNo
See all answers
1 comment
Health Partners
Angela S.Health Partners

Tooth does not exist, despite being just extracted!!!

published

Today i have had a tooth extracted. Quite a loss, not pleasant, traumatic. It was done very well by the dentist,however, imagine my surprise, claim was denied. This is a second time in a row. Health Partners said the tooth does not exist.
I am humiliated, embarrassed, in front of full off people in waiting room. With gauze tampon i am supposed to keep pressure on, i have to explain myself for about half an hour, about non existent tooth just extracted.Two weeks ago, same thing, complicated restoration on ..according to Health

Insurance claim madeYes
Pam

PamGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes
  • Verified customer

Health Partners Gold Hospital for Maternity

published

I took up Health Partners Gold Hospital (comprehensive) cover when I was planning on having a baby. They were AMAZING to deal with. Service was exceptional whenever I had to contact them, they reimbursed me quickly and without fuss. I never had to do anything for the birth/hospital fees - it was all easily taken care of.
Additionally, they sent me a wonderful hamper of baby gear as my due-date was approaching, and signed me up to their maternity/new baby online education programs. If i lived in SA (which i don't) I could also have had help from their midwives.
I would highly recommend this policy for anyone looking for insurance that covers maternity!

Insurance claim madeYes
1 comment
Health Partners
Angela S.Health Partners

Pam, what great feedback! We're so pleased to hear you're happy with your hospital cover. Thanks for sharing and choosing Health Partners.

Bob

Bob

  • 3 reviews
  • 1 like

Health partners optical

published

Health Partners optical
Few months ago I visited HP optical first time because my sight went down
They check my eyes and the optometrist said you have to get to use to were the spectacles
Then they show me the expensive frame and lenses. Out of pocket more then few hundreds. Then for few months I was not happy, I was cleaning my glasses few times a day. Then I went back check my sights and they told me I have a catoract. Why they not send me to a eye specialist after first visit they said then that I have a cataract?
Now I have done one eye second next week, but I lost in few months more then 1k because they suc me in.

Insurance claim madeNo

Sinman

SinmanMetropolitan Adelaide, SA

  • 2 reviews

Another health partners chemist disappears

published

20 years with this lot and it’s time to say goodbye - premiums going through the roof, real lack of choice and the chemists they are associated with keep disappearing in the north. Not good enough for what we pay for.

Insurance claim madeNo
1 comment
Health Partners
Angela S.Health Partners

Loz

LozAU

Excellent service

published

I recently had a hip replacement and was able to organise in home physio as well as some additional help. Health Partners were fantastic in the lead up to the operation and throughout my recovery. The customer service was excellent, I could not fault them.

Insurance claim madeNo
1 comment
Health Partners
Angela S.Health Partners

Best Health Insurer

published

Very pleased with all aspects of this insurer. Doctor also agreed that Health Partners is very good at processing claims. Cannot fault Health Partners in any regard. Keep up the excellent work.

Insurance claim madeYes
1 comment
Health Partners
Angela S.Health Partners

Couldnt get better health cover if i tried!!

published

Been with Health Partners almost 18 years...signed up when i got a job with the Credit Union who handed me the paperwork for Health Partners to join at a discounted rate. Have never had 1 single problem and have paid out on every claim....and ive made many!! Couldnt be happier with the service ive recieved over this time. Dont think there could be a better fund out there. Im in for life Thanks Health Partners.

Insurance claim madeYes
1 comment
Health Partners
Angela S.Health Partners
Wens

WensAdelaide

Peace of mind

published

Having had several surgeries and rehab it was such a comfort to know we were fully covered. All bills were covered and my rehab gave me an excellent start to recovery. Dentist is the best we have ever been to and we make use of the pharmacy discounts frequently, would hever think of switching health cover.

Insurance claim madeYes
1 comment
Health Partners
Angela S.Health Partners

Thanks for the great feedback Wens! Glad to hear you're happy with your cover and the service we provide.

Many Thanks, Angela

Ali

AliMetropolitan Adelaide, SA

  • 7 reviews
  • 2 likes

The best insurer I've ever dealt with!

published

Having been privately insured most of my life, I've dealt with the best and the worst health insurers. Health Partners ARE the best and I plan on staying with them for a long time! I deal with all their participating pharmacy's, optical stores and my dentist - all just fabulous and much, much cheaper! Phoning and visiting their service desk is always a delight and I've even been saved money by their suggestions on policy! How good is that!!

Insurance claim madeYes
1 comment
Health Partners
Angela S.Health Partners

  • Verified customer

little gem of a health insurer

published

This was Scott Pape's recommendation from Barefoot Investor. Not for profit health insurer, so I guess more back for us. I did my own research and compared what each fund pays back on average each year, and this one came up trumps. I have heard form friends they have great customer service, i haven't been with them long to qualify that, but my friends are fans. They have real cheap physio out of pocket. And pharmacy huge discounts. Kids got menningicoccle vaccinations super cheap (they are super expensive). We only paid something like $37 for them, compared to like $125. And you need two shots, so it gets expensive. my son is booked for an operation (minor) and there is no excess to pay. So far, so good Health Partners!

Insurance claim madeYes
1 comment
Health Partners
Angela S.Health Partners

Thanks for such a great review. We're glad to hear you're happy with your Health Partners cover. Our team work really hard to provide our members with the best possible service.

Many thanks, Angela


Nick D

Nick D

  • 3 reviews

Kids Dental

published

Awesome professional dentists at Health Partners.
Not only are the visits free for kids, the dentists make the kids feel comfortable which is great peace-of-mind.
Would recommend Health Partners to anyone.

Insurance claim madeNo
1 comment
Health Partners
Angela S.Health Partners

Thanks for taking the time to share your feedback Nick!
We're very pleased to hear you're happy with our service.

Thanks again, Angela


Keith2

Keith2Adelaide

  • 41 reviews
  • 50 likes
  • Verified customer

I wouldn't be with another Health Fund

published
Insurance claim madeYes

Melbsmum

Melbsmum

  • 2 reviews
  • 1 like

very limited rebates

published

No rebates provided for post natal Nursing or breastfeeding Lactation Consultations. Not on par with most other health funds. Customer service staff were rude to deal with. Would not recommend this health fund.

Insurance claim madeNo

Extremely helpful and accomodatiing

published

I would like to extend my greatest thank you to all the staff at the Goodwood branch, especially Kate. Incredible customer service. When I thought I had broken my brand new glasses, Kate found, and had ready, a replacement set just in case. A very helpful Matt was able to repair mine. Nothing seemed like too much trouble. Highly recommend them.

Insurance claim madeYes
Fran

FranAdelaide

  • 3 reviews

Poor Customer Service!

published

Moved to Health Partners from another private health fund, but wish I hadn't. Phoning the call centre was upsetting. I phoned twice and spoke with 2 different people. They were both extremely unhelpful, not friendly and both progressively rude. I will be leaving Health Partners after this experience as it has left me in the dark prior to surgery. At least I am covered, but not a nice experience at all. I would give them a miss to be honest. We pay enough without the extra burden of unhelpful staff.

Insurance claim madeNo

Toby Thomas

Toby ThomasMetropolitan Adelaide, SA

  • 3 reviews
  • 1 like

Lacking choice

published

Have been with HP for many years but now find them to be expensive and only get good cover if using their providers, many of which are not convenient to access, This system of private health no longer supports choice, which Is main reason for private health cover. Will be shopping around.

Insurance claim madeYes

Put wrong prescription in, no real apology..!

published

Nice people but terrible optical lab. They put + rather than - lens for one eye. Went back and was fobbed off until they checked. No real apology, no refund, and replacement was delayed. Wouldn't go back.

Insurance claim madeNo

Revealing

RevealingADELAIDE

  • 37 reviews
  • 43 likes

Good value gone

published

Used to be good value and the service is great > But good value no more. Been with them for 10+.
Price keeps going up along with less services. I had to opt out on paying $68.00 a month on the Gold Extra because of this.
Ambulance cover used to be ok but now one will only get two trips per year to the Hospital. Lol! Not much good when you get older and may need Ambulance more than two trips per year.
I decided there for to go with Phoenix. I get better coverage and UNLIMITED Ambulance cover!
My suggestion; Shop around.

Insurance claim madeNo

Very competitive covers, excellent customer service

published

Moved to HP from BUPA mainly for their much better optical benefits. They have some very competitive and comprehensive extras and hospital covers. Their customer service is amazing, also love the frames and sunnies range in their optical stores.

Insurance claim madeYes

Page 1 of 2

Questions & Answers

Liz Nilsen

Liz Nilsenasked

What is the difference between the old Gold Hospital cover and the new Silver Hospital Plus apart from not being covered for childbirth/pregnancy?

2 answers
Health Partners
Angela S.Health Partners

Hi Liz,

That's actually the only difference between the two. Silver Hospital Plus covers all medically required procedures except pregnancy/birth related and assisted reproductive services.

Hope that helps! Let us know if you have any other questions.

Liz Nilsen
Liz Nilsen

Thank you for answering. When I rang I thought about changing to Silver Hospital Plus and selected extras which would have been much easier on my pocket I was advised that it would be better to stay with the one I'm with now as it is no longer available and has better coverage. Is this correct?


Salli

Salliasked

Anyone from NSW and have used their Top hospital cover with Health Partners? Wondering about NSW people's experiences claiming hospital. Not interested in extras experiences as we don't claim enough to warrant paying for extras.

No answers

Alex S

Alex Sasked

Do I still have ambulance cover with gold extras?

1 answer
Health Partners
Angela S.Health Partners

Hi Alex,

With our Gold Extras cover you're covered for emergency ambulance. For individual limits or more info, just give us a call on 1300 113 113.

Hope that helps,
Angela


Get an answer from our members and Health Partners representatives

Details

CategoryHealth Insurance
Contact Number 1300 113 113
Email Address ask@healthpartners.com.au
24-Hour Phone Contact No
Online Live Chat Yes

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