Heartland Motors

Traded in my MG for a new Chery Tiggo 4. Very happy with the sales team. Love the vehicle too. Not pushy, just informative, and very good listeners. Explained the car's features very clearly and put me at ease. Thank you to Leslie and Blake, sales team. Show reply

Brendan Brookes have been extremely responsive and professional to resolve all my issues with Mahindra XUV700 – I received my new Mahindra XUV700 on 9th Jan but found lot of issues mainly software related and wheel alignment, however I raised the complaint with Mahindra Sales @Penrith and Brendan from Service Team at Penrith Heartland came forward and resolved all the issues line item by line item within a day, since then I have not faced a single issue… Read more

with the car. My first service is due now on 14th Feb ,hope the level of expertise and customer satisfaction continues to thrive. Thanks to Brendan.

Excellent Service – My husband and I recently purchased a car from our local Mitsubishi Castle Hill, we must say that our experience was outstanding. Abhi who assisted us, was incredibly knowledgeable and helpful throughout the entire process. He answered all of our questions and provided us with information about the car we were interested in. His professionalism and expertise made us feel confident in our decision to purchase from them.highly recommended

Geoff at heartland Penrith is extremely dishonest and shonky Troy the owner then tried to defend the terrible dishonest customer service Never ever deal with heartland Penrith

I had a very disappointing experience with Castle Hill Heartland Used Cars. I purchased a vehicle and paid the full amount on the same day. They informed me they couldn’t release the car on Saturday because it needed a workshop inspection and a wash, which I understood. They assured me the car would be ready for pickup on Monday. Even at the time… Read more

of purchase, the low fuel light was on, which I assumed would also be taken care of before collection.

However, when I returned on Monday, the car was in the exact same condition as when I left it after the test drive on Saturday. It hadn’t been washed, inspected, fuelled, or even moved — the sale board was still hanging from the sun visor. It was clear the car hadn’t been touched at all, despite their promise.

Overall, I’m extremely disappointed with their service and lack of professionalism. I expected much better, especially after paying in full.

I have a problem with my cooling system and the thermostat needs replacing and I went there to have it repaired and whist I was there I booked a service on my car with Brendon & I told Brendon again this morning to fix it well they serviced my car and only analyzed the problem and did not carry out the repairs that is the main reason I went… Read more

Hartland Holden Penrith. Service adviser is useless I will never go back there again it’s local but never again back to Windsor Holden I go they know what there doing & if there not sure of the repair they ring you. I do not recommend this dealer for servicing your Holden I can not believe they did not repair my car and they had it all day from 7.30am till 3.20pm The Repairs would have been over $800.00 he has cost he’s company over $800.00 in revenue.

The worst experience ever – We bought a new car from them, it wasn’t clean, had a scratch on internal door pillar. The sales staff were VERY rude to my wife when she pointed out the issues at delivery. Not only that she was heavily pregnant and had to leave the car there for them to address the issues.

Heartland the Heartless rip off – Dodgy service centre staff at Bankstown trying to force customers to service their cars through them. Avoid and probably avoid Jeep as a company in general. Only company that charges you $400US to log your service on their mainframe system. And when I mean to "log your service" that's about it. My mechanic services all vehicles (incl Mercedes… Read more

and Range Rover etc) and pays to have access to all the data bases but Jeep are so special that they charge 400USD extra for the priveledge. I rang the service manager at Heartland Chullora for advise and basically told me to suck eggs and get my car serviced through him. These idiots didn't even know how to reset my service computer last time I took it to them and I had to take it back a second time so why would I let a 1st year apprentice do it again and probably not even touch the oil. Heartland Chullora are dodgy as hell, find somewhere else to go for your servicing.

National Recall Fail – Booked in for a National Kia recall fuse replacement a month out only to arrive for the booked appointment only to be called an hour after dropping the car off that they didn’t have the part?! Beyond belief how you could book an appointment and no one in spare parts checks stock on a National recall of approx 40,000 Kia’s and have no stock. Now… Read more

have to book another appointment- let’s hope they have stock and the 30mins it will take to change it and check! Thankfully don’t get my car serviced here as the service was awful - albeit the receptionist was lovely and apologetic but service department clearly can’t organise a thing.

BUYERS BEWARE biggest bunch of scam artists Blacktown Heartland – Biggest bunch of scammers BUYERS BEWARE of BLACKTOWN HEARTLAND they scammed us with buying a car for atleast 10k more then it was worth we couldn’t even insure it for what we paid due to it being 15 years old 2 weeks later we are trying to sell for what we paid them and no one wants it we are very stupid to fall for there tricks telling us we are… Read more

getting a great deal only to be paying 10k more the market value I hope someone reads this before going there do your research before you get scammed like us look out for [Name Removed] and [Name Removed] they will be sure to take advantage of you I went back to them with concerns and they told us they will trade it in for 35k and that was 2 weeks after selling to us for 45k we had it professionally valuated by 7 people and was told it wasn’t worth anymore then 35k

Appalling – I have been getting my car serviced at Heartland Kia Castle Hill since 2021 – BUT NEVER AGAIN. I got my Stinger serviced a couple of months back & told them on the day that the sunroof doesn't work. I was told that it was not possible for them to look at it and that I must come back at a later stage. Hence, they gave me a date after almost 3… Read more

months which was today. I arrived at 10.40am & was greeted with the words "you're late/half a day has already passed & so we cannot look at it today, but we can book you in for another date"! Really, is that how you treat your customers??? I also wanted them to look at my screen as the camera wouldn't turn on this morning but hey - I didn't have a chance!! P.S. They apparently replaced the air-con filter (last time I serviced my car) and yet, it has made no difference at all & it still smells horrible if an outside air option is selected! You must pay approx. $700 for each service to be treated so bad.

Poor service! – Purchased a car from Heartland Hyundai Chullora about 6 months ago. It was last serviced there. Went to service the car over the weekend and the service place said the drip trays were missing. Went back to contact the dealership and said, after several phone calls, that it’s not a safety issue and they can’t replace it. If this isn’t a safety… Read more

issue, don’t know what is! This is literally a cover for under the car, for the oil. It was obviously taken off for the previous service to be done, which was done by them!

Terrible – I rang this mob to book my ASX in for its' 4 year service. I asked the young lad how much and he quoted $765.00. I told him he had to be joking but assured me he was not. I asked if that included all parts that may be required. He said yes. I asked how do you know which extra parts will be required, he couldn't answer then I asked if no parts are… Read more

required do I receive a discount off the $765.00. He said yes. Yeah right. What a joke this dealership is. I rang another dealership and they quoted $509.00. Big difference. I understand that dealerships are independent from Mitsubishi themselves, but this is down right price gouging. I will not be purchasing another vehicle from this mob. You may get a good deal on a car here but before a service, make some calls.

Horrible experience, rude arrogant rip off – BUYER BEWARE! I have had a horrible experience at Heartland motors Castle Hill in the past and I don’t know why I went in today but I did. I went to look at a current model Ute and wanted to do a deal but couldn’t find one salesman in the yard. So I called reception and they sent someone down that didn’t greet me, just asked me what I wanted.… Read more

When we sat down to talk, they offered $14,000 for a 2020 model Mazda CX3 with 40,000 km??? Do not under any circumstance allow these people to undervalue your trade in that much, there are plenty of other cars out there, just keep looking.

Do your research online because there are many sites that will give you a trade in valuation range. Luckily, I researched before I went into this horrible place and the recommended trade-in value for my vehicle is between $17,000 and $20,000 so you be the judge of how this place operates.

I am sure they will post some sort of half-hearted reply to this however don’t be fooled, they are not genuine.

Very happy new car owner! – Upon first meeting our Sales Rep Tony Fayad at Kia Castle Hill, we were very impressed with his friendly, personable and professional approach. This continued throughout the entire purchasing process. Tony kept us up to date with the cars arrival which was actually earlier than anticipated - being a nice bonus! Pickup of new car went smoothly. Would highly recommend Tony Fayad! Show details

The old Wheel swap scam – My son purchased his first car from Heartland Castle Hill 27/3/24. He walked in the yard and was approached by a man named Sam, and after looking at the car that interested him, which was new with very stylish low profile tyres and rims he told Sam he was very interested, but was going to not rush into it, so he would go home and talk to us as… Read more

parents about it. Sam then said to him( and his girlfriend Taylor can confirm every conversation they had), I will take $1000.00 off the price so we can get a sale done this afternoon. Matthew then said no. I will still talk to my parents. Sam then countered with another $1000.00 taken off so the deal would be done that afternoon. Matt checked with us on the phone and we said it was a fair deal and to go ahead with the sale.

He signed the contract and was told to come back at 4.15pm 27/3/24 to collect the car after they had checked the full amount agreed had been deposited to their account.

Upon his arrival Sam presented the car to Matt and the tyres and rims had been taken off the car. They had been replaced with factory normal tyres and rims. Matthew of course complained and Sam then told him they had discussed the tyres being taken off at the sale contract signing on the 25/3/24.

This is a total lie. Fabricated story by Sam For one thing nothing about the tyres was discussed with Matt.

Sam then stated that it was clearly marked in the contract that the tyres were not included. This is a lie. When we rang and Spoke to Sam, I found he was a piece of work. He lied that this conversation about the Wheels had taken place. He also told us the car was purchased and there was nothing we could do about it, it was sold to my son, but they would happily buy it back off my son but not at the sale price . A smug threat and unnecessary.

This one conversation fired me up. I found this a threat from Sam and his handling of all of the matter was extremely poor, and he came across as smug and a smart alec. All the tension that followed from that moment was caused by Sams poor handling.

To get the wheels put back on Matt had to pay the $2000.00 discount that he had negotiated . We took it up with the Manager. He refused to give the $2000.00 back that Matt was made to pay as well .

It was a well oiled machine of deceit and lies, and disappointingly it was only about a lousy $2000.00 in this world.

Beware this place . Car yard scammers at their best

Honest assistance with trade-in and new car – Great service from Tony at Castle Hill. No one likes being told that your trade-in in's worth much, but an honest approach gets past this. Thanks very much. I'm looking forward to driving my new KIA EV9. Show details

Hopeless Sales Service – My wife and I visited Heartland Kia Castle and told the sales rep we wanted a Kia Sorento GT Line Diesel. We were told they did not have one but have a look at a lower spec model outside. We expected a sales rep to come and help us out, but after half an hour into one arrived, despite 3 sales reps wandering about. We left, went elsewhere, received… Read more

remarkable service from another brand. Sorry Kia, you just lost a guaranteed sale. Hopeless is our assessmsnt.

customer service – I called 4 times the service department between 4pm to 4:45pm a total of almost 45 minutes waiting no one answered the phone so i can organize a tow bar to be fitted to my new Hyundai Following day I called and asked to speak to the service Manager left my name and contact number so I can discuss the issue with him, to date no Manager called me… Read more

back Following the calls and the attempt to reach out to the service manager, I then called and left a message for the Dealer Principal to contact me, to date I have not received any calls from Heartland Blacktown

Know the rrp before buying from these crooks – Heartland hyundai are the worse car yard i've dealt with. they really live up to the "dodgy car sales person" tag. They jacked up the price 5 grand on top of rrp. Their excuse, "we had to get the car from interstate" but the car was sitting on the lot. then they admitted they charged more because the car was "hard to get". on the plus side they… Read more

refunded my deposit. i then went to a reputable hyundai dealer at windsor and paid the correct price. with better service. do yourself a favour and shop anywhere else but Heartland Hyundai Chullora. unless you want to throw away money that is. I feel 1 star is too good for them.

Impeccable service from Franky – I took my new i30 back for its 1st service and was greeted by Franky in front of the servicearea,who took me into the showroom,seated me, and made me a coffee with biscuits,and answered every question I had..I honestly could not have asked for a better salesperson,and am looking fwd to seeing him again at my next service..Keep up the great work Franky !!! Show details

This beautiful Black Eclipse Cross ticked all my boxes! – Thank you to Heartland, Jason the sales rep, and the finance broker, Issac. Both of them have been such an amazing assistance on purchasing my new Eclipse Cross!. Thank you Issac for a through assessment for the purchase! Show details

Heartland Motors Blacktown – We purchased a Kia Rio 3 weeks ago, David and Dajana, who assisted us to purchase a car, they are very helpful, an excellent customer service, a very friendly team. Show details

Excellent Service by Kadir Dogan – Congratulations Kadir for your excellent customer service. It has been a great experience to purchase a new Kia Stonic Sport wagon from Kia Castle Hill. We were offered a very satisfactory price with extra add-ons. Kadir did not waste our time and provided valuable information about Kia Stonic Sport. The car was ready to collect in less than a… Read more

week. The lady who was in the showroom was very kind and helped to get photos. The Kia dealership in Castle should be lucky to have an excellent sales consultant who has great knowledge of the car's specifications.