Hello Plumbing

They came out within a few days and provided a free quote, but their pricing is outrageous. After comparing with other companies, I found another provider charging only 25% of their quote.

Nigel. Bad water leaks in long driveway – Hello Plumbing repaired and replaced the water pipe supply to my house . They were punctual, efficient and reasonable priced.An excellent friendly team.I would recommend as a good local plumbers

Transparent and quality work – I had 3 plumbing issues that needed to be addressed. Time of arrival was clear and accurate, pricing was transparent prior to each of the 3 jobs commencing, and result was of a high quality.

Leak fixed – Mark was on time. He removed his boots, assessed problem, analysed how to solve it, advised cost then proceeded to replace a tricky pipe in roof cavity. He was a competent worker and pleasant to deal with. I felt he was trustworthy and would feel confident to recommend him to others

Tried to sell me expensive new parts which were not needed. Unorthodox billing – TLDR: I have used Hello Plumbing before and before this incident, whilst a little high in price, the work was of a great quality and I was very happy. However, this current experience has me strongly recommending that all of you look elsewhere for your plumbing needs. Hello Plumbing may do a good job of the work, but as you will see from my story… Read more

below, they will also apparently charge you for repairs which didn't need doing and charge you what a specialist doctor would for their labour!

The full story: I had a slow dripping leak from the bottom of my toilet cistern. Called Hello Plumbing in for a quote. Plumber was very late (3-5 hours late), but kept in touch throughout the day and I appreciate the inclement weather so am not complaining about the lateness. The trouble started when the Hello Plumbing staff arrived.

Hello Plumbing staff said that the inlet and outlet valves both needed replacing, as did my wall water tap and hose. Stated that a new cistern would be the surest way to resolve the issue. So I asked for a quote.

The plumber in question gave me options, as many others have stated here. However, the pricing of all options was exorbitant. He also refused to provide a breakdown of labour and individual part prices separately which was highly suspicious, particularly after comparing to quotes for the same work from another plumber. Below, I break down what I was quoted and then compare to what another plumber stated that the costs would be for this work:

Hello Plumbing Option 1: Hello Plumbings first option was to replace the wall hose/tap and inlet valve, then use silicone/etc to seal up the leaking part of the outlet valve - costing ~630 AUD. I spoke to another plumber (NOT HELLO PLUMBING) because this sounded very expensive. The second plumber explained that the stainless hose is somewhat costly and can be $100-150 installed, but inlet valves retail for 15-40 dollars and wall tap/cock sells for 10-20 AUD. The job would take roughly 1 hour, so it would appear this plumber trying to charge $400+ in labour alone!?

Hello Plumbing Option 2: The second option was replacing my entire cistern, wall tap and stainless hose - at a cost of 936 AUD. Shockingly, the second plumber highlighted that the cost of a ceramic cistern of similar quality was ~$200 retail. Adding in the costs of the wall tap and hose (outlined above), this would appear to entail an even higher labour charge than the $400+ for option 1!

Naturally, given the above, I told Hello plumbing that I would look elsewhere. Hello plumbing plumber said to me that one reason for the high cost was that they bill for their time going and collecting parts from their suppliers. I have used many trades in recent years and not one has ever billed for that! Would anyone honestly accept paying for the time a trade spends to collect supplies from their wholesaler before coming out to do your job? This is not the norm.

The plot thickened when my second opinion plumber (not Hello Plumbing) arrived to my home the following week to take a look for himself. Second opinion plumber tightened a locking nut on the bottom of the cistern connecting to the outlet valve and leaking has stopped since. The second opinion plumber highlighted that whilst the inlet valve was a little old, it doesn't need replacing as it still works. The outlet valve he explained is not damaged at all, nor was the wall tap. He kindly did not charge for tightening the locking nut, and I have not had water leakage since. So glad that I didn't go with Hello Plumbing, and I will not be engaging their services ever again.

Charged by Suburb - Did great work but very expensive for the first hour – Hello Plumbing did a good job and fixed our issue but I am still surprised by the $598.50 charge for the first hour and then $150.00 per half hour to follow. Look around for a better price !!

Super service. Callum Ryan attended. He was patient and efficient with the job. A lovely chap. I have been using Hello Plumbing for 10 years. They do a brilliant job every time. Thank you Callum. Thank you Hello Plumbing.

Transparent & Quality work! – I used Hello Electrical previously and was very happy with their service so decided to give Hello Plumbing a try. Once again I’m very happy with their level of service from being updated all the way to the end result. I had a faulty rainwater tank pump and Marc was fantastic to deal with. Everything was tested and working after the new pump was… Read more

fitted, but later on there was a slight issue after he left and luckily he wasn’t far away. He came back and took the time to resolve that issue and was nice enough to wait to make sure the issue didn’t return.

Definitely my go to for both Plumbing / Electrical work.

Keep up the great work guys!

Hello Plumbing responsive & high quality again – We have used Hello Plumbing several times this year and always great quality work. Called them again yesterday for urgent install of front loader washing machine in granny flat. Callum & his plumbing team arrived on-time with no fuss & completed the job with excellent result. I have found the Hello team very reliable & always leave job site very clean. Great work again guys !! Show details

Good service – Good service and friendly worker. Easy to understand his explanation and gave two options for consideration. Worked. Quickly and efficiently and cleaned up as well

Joey was very polite and respectful – Joey has arrived promtly on time, went straight away to assess the problem, got it fixed in no time, very happy with the service

Happy Taps – I'm very happy to recommend Hello Plumbing for your kitchen sink mixer replacement/installation. On initial inquiry, telephone customer service was friendly and courteous; my free quote and site inspection was easy to arrange at short notice. My plumber Sean was punctual, courteous, very helpful and informative, providing me with everything I… Read more

needed to know in terms of guidance, product suggestions, pricing, and installation options for replacement of my leaking and unsuitable kitchen sink mixer. All with no obligation and no pressure to proceed. I was impressed with the assistance and guidance offered and found the pricing for my option reasonable, with a first customer discount as a bonus. Sean was efficient, knowledgeable, patient, polite and very obliging on the job. I'm delighted with his work and cleanliness, and my new product. Happy Taps.

Exceptional service – Yet another plumbing job completed successfully! We’re lucky for Callum, find him to be punctual, polite, respectful, professional, very cooperative plumber that looks after us especially the welfare of my parents aging factor and difficulties looking after toilets and shower bathrooms. Nothing is too difficult for Callum his service is very good… Read more

quality and well finished. If there’s anything he’s not happy with he will immediately rectify. Takes away all stress and worry for the parents retirement. All equipment are good quality and function efficiently. At all times there is an air of cleanliness leaves the place clean and tidy. There’s no such thing as a problem cater to our needs and rectifying immediately to our satisfaction. Everything looks nice and glamorous, Callum you’re a good guy and happy to recommend without hesitation!

Restored water pressure – The people are polite, effective and on time. Sam came determined that the pressure reducer was faulty (apparently no warranty after 20 years) and outlined 2 options. We chose one and the work was done with minimal fuss and when finished was checked and found to be ok. Really quick and troublefree. I'd choose them again. Neil. Avalon Show details

Great alround – Over the 6 people I spoke/dealt with from Hello Plumbing all were very professional from booking in the plumber over the phone to the end of the job. Turned up on time (even called to say when they were on there way), talked me thru what was happening (even showed me the dodge work that the previous owners had done prior to completing the work), and left the area tidy.

Only company I would use! – I need some taps to be replaced and to better the pressure on my shower and they delivered! With smiles and expertise….big thanks to Andy!

Capped off water supply – The plumber lachy came an did works at my place, he was awesome an professional i would highly recommend him an his company was fantastic an the best company ever Show reply

I am so glad I contacted Hello Plumbing – I am so happy I contacted Hello Plumbing amongst the numerous fridge magnets. I have not contacted previous ones again, and will not, because I am happy with Hello Plumbing : Andy is a friendly, open for discussion guy. He and his team did a great job, neat and efficient. Thanks. Show details ·  1

Good plumbing – Professional work, knowledgeable, good approach in analyzing the the problem, and suggesting proper alternative .. for a better protection of the plumbing things.. the name of the plumber is Lucky good name too

Brilliant reliable service – Professional from start of booking to end of job. Callum was very professional & polite and knew what he was talking about. Good quote and job was done on the spot. Thank you! A+

Could not have been more helpful and efficient – The young men from Hello Plumbing were so efficient, polite and tidy. I could not have asked for better service and completely recommend them. The office were also lovely and efficient.

Professional and honest – Rob, Sam and his team have always been a pleasure to deal with and assist us with both our home and rental properties. They are professional, honest and their workmanship is always to the highest standard.

Blocked pipes – The boys came and with speed and efficiency they had the pipes unblocked. They made a huge mess but they cleaned up and were absolutely fantastic. All within an hour. Highly recommended

Good experience – I have had a lot of storm water and plumbing issues due to the age of my home. My experience with Hello Plumbing has been great. It's nice to have tradesmen communicate and turn up when promised and offer options and importantly clean up. All the staff are polite, friendly and nothing has ever been a problem on the many occasions I have required service. Happy to recommend them. Jackie Show details

Best Plumbing Services. Highly Recommend – Hello Plumbing brings plumbing services to another level. High technology, top quality of customer service. They are not only solve the issue but also care the customers. My house is 60 years old. Under ground clay pipes collapsed and grew with roots. Andy and his team replaced the damaged pipes, cleaned and relined the remaining pipes. So much… Read more

hard work and efficiently got the job done in a timely basis. They are super friendly and cheerful. Always ready to help. They cleaned the site after the job done. I highly recommend Hello Plumbing.

Great job – Rob did exactly as asked and professionally Recommended some extra work at no charge They responded quickly.Had to go get parts several times . Clean worker and nothing too much trouble No complaints at all

Prompt and Courteous – Guys are quick and helpful. Thanks Callum and Mark Small accident repaired within two hours. Great to have these men on my team. No fuss and in and out so I can keep moving ahead

Great job professionally done – Had a blocked basin knob, which was replaced with a 5 year warranty product. Was done in less than an hour. I would highly recommend their professional and timely service.