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Hello Plumbing
4.9 from 203 reviews · View Statistics

Pros

  • Majority of customers are left satisfied

  • Willing to work with limited budgets

  • Swift response rate

Reviews

4.9

203 reviews
  • Customer Service
    5.0 (176)
  • Timeliness
    4.9 (176)
  • Job Satisfaction
    4.9 (171)
  • Rates and Fees
    4.5 (166)
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Bungoona Ave Elanora

published

Prompt on time at beginning of allotted time frame, friendly attitude, asked the appropriate questions to analyse the problem and performed the repair quickly and without fuss. Left area clean. Would recommend to others.

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PlumbFirst

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Excellent work

published

Hello plumbers installed new kitchen tap, fixed blocked drain and installed toilet. All these done perfectly and quickly. Job well done. Also they keep their commitment on warranty both on product and workmanship. Callum from HelloPlumbers fixed all these stuff for me. Appreciate and recommend.

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Great service

published

Prompt and reliable service . Attention to detail and very friendly . Would definitely recommend this service to friends and family and will definitely use this service again in the future . Thank you

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Catherine

CatherineSydney, NSW

excellent follow up service

published

Having used this company before , they were my first port of call when I found water tracking through my garden. Calum came the same afternoon and rapidly found the source of the problem. He advised that the water was coming from my neighbours pool and was most helpful in recommending a course of action. Excellent back up.

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Plumbing

published

Andy has helped us on many occasions and is prompt professional and friendly. Anything from clearing drains to relining pipes, he’s the man!! Thoroughly recommend Hello Plumbing to all people.

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Review of Hello Plumbing

published

Highly recommend Hello Plumbing. They responded quickly, turned up as promised, were transparent with work required as well as costs. The job was completed professionally. Will definitely use again in future

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PlumbFirst

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Natalie W.

Natalie W.Sydney, NSW

Plumbing

published

Andy and Lachie from Hello Plumbing were fabulous.....reliable and efficient. Super quick to get here and did an amazing job! Extremely friendly. Highly recommend them!!! Thank you! Natalie and Stuart

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First class service

published

Sam was fantastic. Provided clear and concise options that addressed the problem and when agreed was able to complete the job. Would strongly recommend this business and use again in the future.

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Margaret

Margaret

  • 2 reviews

Hello Plumbing

published

Gus has done an excellent job. He has been knowledgeable efficient and helpful.
I have no hesitation to recommend to others. He was pleasant and well mannered
And gave 10minutes notice of arrival

Incentivised ReviewNo
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Dave

Dave

  • 2 reviews

Best service ever

published

Appreciated the great service Hello Plumbing did. Gus was very detail in explaining the problem we had and fixed it right away the following day. Very fair price as well. Highly recommend.

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Fantastic service!

published

Had a new smeg cooker installed and Sam went above and beyond for everything to be perfect. Thank you, would highly recommend. Also had to get electrician in from same company and again all was perfect. Thank you Ryan.

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Very fast response, great job.

published

I needed a new hot water system and Hello Plumbing were very fast to respond and had the job done in a couple of hours. The installation was very professional and they cleaned up afterwards. Excellent job.

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PlumbFirst

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Fantastic to have shower fixed

published

Very polite and friendly service. A pleasure to have in my home. Tracked down the part that needed to be replaced and returned to fix the problem as soon as he had it.

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Rosie

RosieSydney, NSW

  • 5 reviews
  • 2 likes

My go to plumber - excellence first time every time

published

Cannot recommend Hello Plumbing enough. Total professional. Turned up on time, tidied up before he left. Very personable and knowledgeable. Was able to install my new outside tap immediately. Hello Plumbing guys are the exemplar which other plumbers should be measured against. I have recommend them to all my friends, and because of their great customer service and work Hello Plumbing have now become our approved Strata go to plumbers. Thank you Hello Plumbing.

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Lydia

LydiaSydney, NSW

  • Verified

Professional and prompt service for leaking gas pioe

published

Sam (plumber who provided the service) was very punctual and honest. Passed on wholesaler's discount to me after the job - I wouldn't know of the savings if he has not disclosed this to me which I appreciate. He has gained a loyal client and my friends will also engage their service in future. Not easy to find a trustworthy tradesperson who does not patronage a woman who knows nothing about any plumbing issues and could easily be taken for a ride.

Incentivised ReviewNo
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Extremely professionnal

published

Sam was clear on his analysis of our pipes' status and proposed solving options. A bit tough on negotiation but once agreed, Sam and his team did an excellent and extremely fast job.

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Broken water pipe and leaking toilet.

published

Great result. Courteous service. Kept us informed on arrival time. Would recommend them to others. Your responder was very polite and provided some good advice on how to proceed. We ended up with a better solution than anticipated.

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Wendy

WendySydney, NSW

Happy with the service

published

I am happy with the service. They let me know when they were arriving, they explained the problem, and did the work with no fuss. I have used them a number times

Customer Service
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PlumbFirst

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Kel

Kel

  • 2 reviews

Perfect case of great customer service and honesty

published
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Alice

AliceSydney, NSW

Good & Efficient Work

published

Andy is a very knowledgeable,patient and efficient plumber. This is the second time he came and helped us with our plumbing needs. Good to have such service when we need it.

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Questions & Answers

BrianVee

BrianVeeasked

Hi there. Trying to find an honest plumbing service for a family member. Reading reviews here, yours appear to be among the best but I note that NONE of your reviews are actually verified customers. Why is that?

1 answer
Hello Plumbing
Robert S.Hello Plumbing

Hi Brian,
Thanks for your Question.
I am actually not quite sure! Ill email product review and ask them about verified customers I didn't know that was a thing! Every one of our reviews is genuine and real. These can all be traced back on our system to customers using an application called Podium we use. This notifies of a customers review so we can thank the customer for feedback :)

If you would like to book in please give me a call on 1300 30 30 55 and I can answer any questions you have :) We dont charge anything to come out and all quotes are obligation free :)

Kindest regards,
Robert Shipway

Get an answer from our members and Hello Plumbing representatives

Details

Features:

  • Hello Plumbing is a family-run business based in Belrose, with services available across Sydney
  • Plumbers attend to a variety of services, such as fixing leaking taps and toilets, unclogging blocked drains, and installing hot water and gas fittings
  • Offers free quotes to potential customers with no obligation to proceed with the service once it has been provided
  • Upon visiting the website, a chat bubble immediately pops up, asking potential customers if they (customer service reps) can be of help

Points of praise:

  • Reviewers appreciated that plumbers consistently made an effort to keep costs as low as possible – with many people pleased that they were given a discount.
  • From start to finish, there was no messing around. Problems were assessed quickly and when the issues were determined, the plumbers went straight to work to fix the problem immediately.
  • Plumbers cleaned up after themselves, and ensured that there was no mess left behind.
  • Hello Plumbing supports Make a Wish Australia by donating $5 from every plumbing service towards the charity.

2021 ProductReview Awards logo

Hello Plumbing prides themselves upon their 'quality workmanship' and ‘technical expertise’. As of December 2020, Hello Plumbing maintains an impressive 4.9 overall rating, including a seperate 4.9-rating for job satisfaction. This dedication to customer satisifaction has contributed to this plumbing business achieving a 2021 ProductReview Award.

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