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Hello Solar

Hello Solar

3.9 from 157 reviews · View Statistics

Reviews

  • Value for Money
    4.4 (105)
  • Product Quality
    4.2 (103)
  • Return Claim MadeYes (6) · No (96)
  • Customer Service
    4.1 (106)
  • Warranty Claim MadeYes (7) · No (96)
  • Purchase Price$3,713.61
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Reviewer Photos & Videos

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Neita A.

Neita A.Greater Melbourne (Outer), VIC

Brilliant Service

published

Brilliant service provided by Henry today he was very patient and very helpful. For someone who isn’t tech savvy Henry was excellent and made my enquiry easy.
Also Helen was fantastic with her help.
Thank you very much.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
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Mrsp

MrspAU

  • 2 reviews

Great Company to deal with

published

I recently had a 5k Solar System installed by Hello Solar, from start to finish their service and installation was great. Phone calls always returned, emails had a quick response, I couldnt be happier, nice looking black edged panels, and I would recommend Hello Solar to anyone.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Warranty Claim MadeNo
Purchase Price$3,700.00
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Chris

ChrisGreater Melbourne (Metropolitan), VIC

Professional, Prompt & Friendly Service

published

I only have a positive review of Hello Solar as they were extremely professional from start to finish. Any questions I had were answered immediately or within 24 hours by email. My friend is so impressed that he has ordered a solar energy system from Hello Solar.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$2,399.00
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Sam

SamGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 6 likes
  • Verified customer

Very happy with the product and service

published

Ordered a 8.8kw solar system and got it installed, inspected all in 48 hrs. Very happy with Jesse from Hello Solar who helped provide the pricing which was really good, and service, being responsive and very friendly.

Would highly recommend Hello Solar. If you'd like to know more about my setup, reach out!

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size8.8 KW
Panel PurchasedJinko
Warranty Claim MadeNo
Purchase Price$4,600.00
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Hans W.

Hans W.Victoria

Agree to one thing, Do another

published

Hello Solar mounted half of the panels so they are facing North. The other half were installed facing South. My price was agreed based on all panels facing North and Hello Solar now want an extra $900 to fix the problem. If your roof is unusual (like mine), then they do not know how to deal with it.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised ReviewNo
System Size6.6 KW
Warranty Claim MadeYes
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Highly Recommended

published

I was very pleased with Hello Solar. The service was very professional and they provided updates every step of the way, it was surprisingly seamless. My consultant Jesse was also very patient, knowledgeable and efficient! My solar system is up and running as expected.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Solar Magic

Solar Magic

  • 2 reviews
  • 1 like

This is great can’t wait to see the outcome

published

The fact is it’s the best thing I’ve ever done,because of the savings and the environment and can’t wait to see the actual savings

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Warranty Claim MadeNo
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Russell G.

Russell G.South East Queensland, QLD

Prompt efficient service

published

Hello Solar were friendly and efficient, and kept us up-to-date at every step of the process, from first enquiry to completion. They kept their appointment time, did the job, and then cleaned up after themselves when all was done. We are very happy with the installation.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedDon't know.
Warranty Claim MadeNo
Purchase Price$2,799.00
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Lee

Lee

  • 3 reviews
  • 2 likes

Worst company

published

Paid deposit and was left waiting 2 months for installation. They completely forgot about us. They said they would upgrade us as an apology. On the day of installation 3 installers arrived with hardly a word of English. Very frustrating trying to communicate. They had the wrong panels as they were not sent the upgrade email. Tried to contact Hellosolar to get them to send the installers the correct panels but no reply. Absolutely disaster. I would not recommend this company at all. Absolutely terrible.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Good work

published

It was a good experience dealing with Hello Solar. The team staffs are very profesional which make the process very smooth. Very happy with their work.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Souphead

SoupheadGreater Melbourne (Metropolitan), VIC

  • 7 reviews
  • 3 likes
  • Verified customer

Hello Solar. The nightmare that keeps giving.

published
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Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Panel PurchasedJinko
Warranty Claim MadeNo
Purchase Price$4,599.00
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Worth the wait

published

It was really a good experience dealing with Hello Solar. Process was smooth and well informed. I appreciate the efforts of the team.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size6.65 KW
Panel PurchasedQCells g6
Warranty Claim MadeNo
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Alexis

AlexisSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Disappointing experience

published

They are very good at closing the deal however on day of installation I was sent the wrong inverter fir a single phase which put delays on installation plus the contractors did short, I have holes in the garage, leaks in our roof and the electrical work was poor which I needed to redo. I also had 1 contractor pee in the garden. I sent a message to the manager which I am still waiting to hear from.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Richard

RichardSouth East Queensland, QLD

Well Done Hello Solar

published

Hello Solar were very professional and prompt in all dealings.
The installers arrived exactly when they said they would and we very professional and job completed in 5 hours.
Started saving instantly.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$2,600.00
See all answers

Above and beyond sales and service!

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
See all answers
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Andrew SYMONDS

Andrew SYMONDSMetropolitan Adelaide, SA

  • 2 reviews

SOLAR PANELS INSTALLATION PROCESS

published

From start to finish the process of organising solar panels with Hello Solar has been wonderful. I have really appreciated the communication from the team and the step by step process of what to expect. The guys who installed the panels were excellent, on time and very friendly. They also answered some questions I had. Extremely happy with everything and will be recommending Hello Solar to any one I know who may be interested in getting them installed.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Panel PurchasedJinko 330W
Warranty Claim MadeNo
Purchase Price$2,500.00
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Richard W.

Richard W.Sydney, NSW

  • Verified customer

Best in price and Excellent customer handling

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel Purchasedlongi
Warranty Claim MadeNo
See all answers
Chris

ChrisSouth East Queensland, QLD

Solar is a great addition to the home.

published

Hello Solar were very professional and prompt in all dealings.
It took less than 2 weeks from our acceptance of their very reasonable quote to the whole system installed and operational.
The installers arrived exactly when they said they would and we very professional and job completed in 5 hours.
Started saving instantly.
Our provider has now installed the new digital meter so all go.
Thank you Hello Solar for a job well done!

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Panel PurchasedGrowatt
Warranty Claim MadeNo
See all answers
Mike R.

Mike R.Victoria

Most helpful, most knowledgeable, best price, speedy service. Would thoughtlessly recommend.

published

very helpful and knowledgeable. Best of other quotes.easy installation. I live over 550 km away from Hello Solar, and this was no issue. They beat other quotes. Highly recommended. Thankyou Hello Solar.

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Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Phill cooper

Phill cooperGippsland, VIC

Very professional installation

published

I must say how very professional Hello Solar have been throughout the whole proceedure from start at qoute time to the completion at installation. Jesse went out of his way to assist us with many questions we had and he conducted himself in a very professional and helpful manner . He provided a qoute which we acepted only because we were impressed by his demeanor. Hello Solar have been very helpful all the way through right up to and including installation, the boys were so professional and well mannered they took care and there expertise stood out ,i couldn't speak highly enough of them . I am not one to write reviews but it was absolutely a pleasure dealing with this company, well done , regards Phill Cooper Paynesville vic

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
See all answers
Page 1 of 8

Questions & Answers

Jeffrey C.

Jeffrey C.asked

If I am to purchase solar panels from Hello Solar, would I get the benefit of the Federal government's PV Small Technology Certificate (STC) Subsidy ? Would the price quoted by Hello solar be already reduced by that STC Subsidy ? I am from Queensland. How much would be the amount of the Subsidy if i am to purchase 20 solar panels from Hello Solar ?

1 answer
Karen
Karen

Ok. Well I can only tell you about mine. Yes to subsidy. Price has subsidy subtracted. You cannot get them free. I tried. Usually about 6500 - 3500 subsidy and you pay 3000. Depends on your roof accessibility and shading to number of panels and installation price. My place has full sun and low set. I paid 3000 or 3200 maybe out of my own pocket. I think it was 3000 plus 200 for something else

Roshan Fernando

Roshan Fernandoasked

My panels were installed by Hello Solar on 2 Feb 2020. NMI no. at the time was 43104733376. The wifi unit was also fitted to the inverter at the time. The smart meter was installed on the 5 March and the solar system was switched on to the grid. The indicator lights on the wifi unit do not light up. Please advice.

1 answer
Christopher B.
Christopher B.

My inverter is a Kehua single phase which has a black module plugged in to the unit from underneath which is the wifi transmitter which my smart phone communicates with, then you need to down load the suitable app that is the 1st stage ,l have,t completed the process, because the inverter has the digital read out on the front.

Kecka

Keckaasked

How long have you as a customer had to wait to get refund from Hello Solar after job was cancelled because they could not install the panels ordered

1 answer
Karen
Karen

That was not the problem. They installed the panels but we had to wait 6 months for the rebate because they messed up the paperwork.

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Details

CategorySolar Retailers
Services ProvidedSolar Product Retailer
Clean Energy Council Recognition Approved Retailer and Member

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