- Sign in
- Write a review
Hello Solar
Reviewer Photos & Videos
Neita A.Greater Melbourne (Outer), VIC
Brilliant Service
Brilliant service provided by Henry today he was very patient and very helpful. For someone who isn’t tech savvy Henry was excellent and made my enquiry easy.
Also Helen was fantastic with her help.
Thank you very much.
Similar opinion? Write a review on ProductReview.com.au!
MrspAU
- 2 reviews
Great Company to deal with
I recently had a 5k Solar System installed by Hello Solar, from start to finish their service and installation was great. Phone calls always returned, emails had a quick response, I couldnt be happier, nice looking black edged panels, and I would recommend Hello Solar to anyone.
Similar opinion? Write a review on ProductReview.com.au!
ChrisGreater Melbourne (Metropolitan), VIC
Professional, Prompt & Friendly Service
I only have a positive review of Hello Solar as they were extremely professional from start to finish. Any questions I had were answered immediately or within 24 hours by email. My friend is so impressed that he has ordered a solar energy system from Hello Solar.
Similar opinion? Write a review on ProductReview.com.au!
Find out how Hello Solar compares to other Solar Retailers
Know better, choose better.
SamGreater Melbourne (Metropolitan), VIC
- 2 reviews
- 6 likes
- Verified customer
Very happy with the product and service
Ordered a 8.8kw solar system and got it installed, inspected all in 48 hrs. Very happy with Jesse from Hello Solar who helped provide the pricing which was really good, and service, being responsive and very friendly.
Would highly recommend Hello Solar. If you'd like to know more about my setup, reach out!
Similar opinion? Write a review on ProductReview.com.au!
Get quotes from Solar Retailers servicing your area
Answer a few questions about your needs and receive up to 3 quotes.
Hans W.Victoria
Agree to one thing, Do another
Hello Solar mounted half of the panels so they are facing North. The other half were installed facing South. My price was agreed based on all panels facing North and Hello Solar now want an extra $900 to fix the problem. If your roof is unusual (like mine), then they do not know how to deal with it.
Similar opinion? Write a review on ProductReview.com.au!
Highly Recommended
I was very pleased with Hello Solar. The service was very professional and they provided updates every step of the way, it was surprisingly seamless. My consultant Jesse was also very patient, knowledgeable and efficient! My solar system is up and running as expected.
Similar opinion? Write a review on ProductReview.com.au!
Solar Magic
- 2 reviews
- 1 like
This is great can’t wait to see the outcome
The fact is it’s the best thing I’ve ever done,because of the savings and the environment and can’t wait to see the actual savings
Similar opinion? Write a review on ProductReview.com.au!
Russell G.South East Queensland, QLD
Prompt efficient service
Hello Solar were friendly and efficient, and kept us up-to-date at every step of the process, from first enquiry to completion. They kept their appointment time, did the job, and then cleaned up after themselves when all was done. We are very happy with the installation.
Similar opinion? Write a review on ProductReview.com.au!
Lee
- 3 reviews
- 2 likes
Worst company
Paid deposit and was left waiting 2 months for installation. They completely forgot about us. They said they would upgrade us as an apology. On the day of installation 3 installers arrived with hardly a word of English. Very frustrating trying to communicate. They had the wrong panels as they were not sent the upgrade email. Tried to contact Hellosolar to get them to send the installers the correct panels but no reply. Absolutely disaster. I would not recommend this company at all. Absolutely terrible.
Similar opinion? Write a review on ProductReview.com.au!
Find out how Hello Solar compares to other Solar Retailers
Know better, choose better.
Good work
It was a good experience dealing with Hello Solar. The team staffs are very profesional which make the process very smooth. Very happy with their work.
Similar opinion? Write a review on ProductReview.com.au!
Get quotes from Solar Retailers servicing your area
Answer a few questions about your needs and receive up to 3 quotes.
SoupheadGreater Melbourne (Metropolitan), VIC
- 7 reviews
- 3 likes
- Verified customer
Hello Solar. The nightmare that keeps giving.
Time line not necessarily, In order of frustration.
1, I was told my system would be installed in two weeks, more like two months (this I don’t mind so much)
2, Phone call, late afternoon day before Installation, “We have run out of Zeverlution Inverters But we can Supply Kehua Inverter. This actually might have been a blessing.
3, Who ever took my order wrote wrong address from day one. Despite countless phone calls and many pats on the head yes yes we fixed it, it was never done.
Installation contractors arrived at the wrong address.
Elect...Read more
Similar opinion? Write a review on ProductReview.com.au!
Nagaraj Dandagi
- 2 reviews
Worth the wait
It was really a good experience dealing with Hello Solar. Process was smooth and well informed. I appreciate the efforts of the team.
Similar opinion? Write a review on ProductReview.com.au!
AlexisSouth East Queensland, QLD
- 3 reviews
- 1 like
Disappointing experience
They are very good at closing the deal however on day of installation I was sent the wrong inverter fir a single phase which put delays on installation plus the contractors did short, I have holes in the garage, leaks in our roof and the electrical work was poor which I needed to redo. I also had 1 contractor pee in the garden. I sent a message to the manager which I am still waiting to hear from.
Similar opinion? Write a review on ProductReview.com.au!
RichardSouth East Queensland, QLD
Well Done Hello Solar
Hello Solar were very professional and prompt in all dealings.
The installers arrived exactly when they said they would and we very professional and job completed in 5 hours.
Started saving instantly.
Similar opinion? Write a review on ProductReview.com.au!
Above and beyond sales and service!
Hello Solar was really responsive during the sales and installation processes and their communication was excellent.
Installation was on the day and time that they advised and their installers were professional, polite and left the place spotless.
27 months after the original installation my inverter displayed a fault. I called their office and 48 hours later the repair is complete. I must state that I live in East Gippsland and am amazed at the service I received, particularly considering Covid and Melbourne lockdown.
Communication was ou...Read more
tstanding too, with Helen from their office keeping me updated on ETA etc by calls and SMS. Hello Solar even followed up to ensure that I was happy with their service. Happy? I am honestly taken aback! Outstanding Hello Solar, thank you! I would not go anywhere else!Similar opinion? Write a review on ProductReview.com.au!
Find out how Hello Solar compares to other Solar Retailers
Know better, choose better.
Andrew SYMONDSMetropolitan Adelaide, SA
- 2 reviews
SOLAR PANELS INSTALLATION PROCESS
From start to finish the process of organising solar panels with Hello Solar has been wonderful. I have really appreciated the communication from the team and the step by step process of what to expect. The guys who installed the panels were excellent, on time and very friendly. They also answered some questions I had. Extremely happy with everything and will be recommending Hello Solar to any one I know who may be interested in getting them installed.
Similar opinion? Write a review on ProductReview.com.au!
Get quotes from Solar Retailers servicing your area
Answer a few questions about your needs and receive up to 3 quotes.
Richard W.Sydney, NSW
- Verified customer
Best in price and Excellent customer handling
Product
1. Did a research on the product to install. Jesse providing rich information about product (e.g. micro inverter) and finally we shorten the list to:
- Panel: Jinko or Longi
- Inverter: SMA or Fronius
Quote
2. Given the product, we did quote compare and negotiation. Jesse is being very professional and responsive customer service. Equipped with proper quote, and help us to get a good price! Me and 4 of my close neighbours (and may have more to come) go together with the installation proposed. (same system spec)
Installation
3. Installer team may vary for each of us, but they know each other and we are quite happy with the product and installation within our group....Read more
Similar opinion? Write a review on ProductReview.com.au!
ChrisSouth East Queensland, QLD
Solar is a great addition to the home.
Hello Solar were very professional and prompt in all dealings.
It took less than 2 weeks from our acceptance of their very reasonable quote to the whole system installed and operational.
The installers arrived exactly when they said they would and we very professional and job completed in 5 hours.
Started saving instantly.
Our provider has now installed the new digital meter so all go.
Thank you Hello Solar for a job well done!
Similar opinion? Write a review on ProductReview.com.au!
Mike R.Victoria
Most helpful, most knowledgeable, best price, speedy service. Would thoughtlessly recommend.
very helpful and knowledgeable. Best of other quotes.easy installation. I live over 550 km away from Hello Solar, and this was no issue. They beat other quotes. Highly recommended. Thankyou Hello Solar.
Similar opinion? Write a review on ProductReview.com.au!
Phill cooperGippsland, VIC
Very professional installation
I must say how very professional Hello Solar have been throughout the whole proceedure from start at qoute time to the completion at installation. Jesse went out of his way to assist us with many questions we had and he conducted himself in a very professional and helpful manner . He provided a qoute which we acepted only because we were impressed by his demeanor. Hello Solar have been very helpful all the way through right up to and including installation, the boys were so professional and well mannered they took care and there expertise stood out ,i couldn't speak highly enough of them . I am not one to write reviews but it was absolutely a pleasure dealing with this company, well done , regards Phill Cooper Paynesville vic
Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Jeffrey C.asked
If I am to purchase solar panels from Hello Solar, would I get the benefit of the Federal government's PV Small Technology Certificate (STC) Subsidy ? Would the price quoted by Hello solar be already reduced by that STC Subsidy ? I am from Queensland. How much would be the amount of the Subsidy if i am to purchase 20 solar panels from Hello Solar ?
1 answer
Ok. Well I can only tell you about mine. Yes to subsidy. Price has subsidy subtracted. You cannot get them free. I tried. Usually about 6500 - 3500 subsidy and you pay 3000. Depends on your roof accessibility and shading to number of panels and installation price. My place has full sun and low set. I paid 3000 or 3200 maybe out of my own pocket. I think it was 3000 plus 200 for something else
Roshan Fernandoasked
My panels were installed by Hello Solar on 2 Feb 2020. NMI no. at the time was 43104733376. The wifi unit was also fitted to the inverter at the time. The smart meter was installed on the 5 March and the solar system was switched on to the grid. The indicator lights on the wifi unit do not light up. Please advice.
1 answer
My inverter is a Kehua single phase which has a black module plugged in to the unit from underneath which is the wifi transmitter which my smart phone communicates with, then you need to down load the suitable app that is the 1st stage ,l have,t completed the process, because the inverter has the digital read out on the front.
Keckaasked
How long have you as a customer had to wait to get refund from Hello Solar after job was cancelled because they could not install the panels ordered
1 answer
That was not the problem. They installed the panels but we had to wait 6 months for the rebate because they messed up the paperwork.
Details
Category | Solar Retailers |
---|---|
Services Provided | Solar Product Retailer |
Clean Energy Council Recognition | Approved Retailer and Member |
Visit official website
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.