Hexi Australia

3 month wait!! – I ordered a one meter name plaque in 2018 and had a good experience so when I decided to get my second son a matching one I thought I would have no trouble. But it took me 3 months to receive my order! And that was after multiple emails and social media messages that weren’t replied to, until I started posting comments on their Instagram posts.… Read more

The product itself is good, just like the one from 2018 but their customer service is atrocious and their wait times are ridiculous. They claim a 6 week turn around which is already a long time when plenty of other places have much shorter waits, but it was double what they promised with zero communication. Definitely shop else where, there are plenty of similar (and better) stores around aus

Do not buy from this company – Please scroll below and read reviews!!! Everyone has seemed to have had problems with this company. My partner and I purchased a sign from here for our sons bedroom it arrived broken in half straight down the middle. The packaging was literally just two pieces of cardboard sticky taped together with a delivery sticker on it, any wonder it broke.… Read more

Upon contacting supplier for this to be amended they ignore messages or reply with smart/snide remarks when/if they respond that is. They have now blocked my partner and are refusing to sort out the issue. Do not waste your money.

Very Happy – I found Hexi very good to deal with. I asked via email prior to ordering whether I would have my purchase before Christmas and true to their word the night light ordered arrived this week and it is lovely.

Striped Santa Sacks – Super happy with the service I received recently when I emailed HEXI in regards to the Striped Santa Sacks. We have purchased these for our 2 children years ago and when our 3rd little boy arrived unfortunately only the pink striped was available online. HEXI staff went and checked supplies and were able to secure me a grey striped sack for our… Read more

little man. This communication was completed overnight, they were very prompt in organising with me when they loaded it online and I could go on and make the personalised order. I've always been happy with my purchases from HEXI - thank you to the lovely staff for making our matching Santa Sacks possible - It is much appreciated!

Awesome water bottles – Purchased 3 personalised water bottles with bumpers and love them!! Couldn't find a spouted double walled bottle anywhere. Found hexi and ordered straight away. Use my bottle every day and keeps water cool for hours. I put ice in it and there is still ice after 12-16 hours. Love love love!!!

DO NOT PURCHASE FROM HERE!! – I purchased a sign for my daughter about to have a new born baby. The item was broken, the customer service was terrible and they are refusing to give her a refund! They have now blocked her and refusing to talk to her to solve the issue!! PLEASE DONT WASTE YOUR MONEY, READ REVIEWS, they do this to everyone even if they are at fault!!!!

DONT WASTE YOUR TIME – I have now been blocked after seeking a resolution for my broken sign. The customer service is a disgrace, got told they will talk to management on Monday… it’s now Friday. Not taking responsibility at all.

Ridiculous wait times – As stated on the website, arrival time is approximately 6 weeks. I am still waiting for my product that I ordered 10 weeks ago. Communication with this company is also terrible. Emails are occasionally replied to, with no resolution. If you’re wanting to buy any of their products a Christmas gift, I suggest you place your order now. It MIGHT arrive by December ;)

DO NOT BUY ANYTHING FROM HEXI – Purchased a personalised nightlight for my niece in January no communication for 6 weeks, I contacted them asking for an update and never heard anything, I waited a further 2 weeks asking where my order was and requested a refund if they couldn’t provide me with my purchase. Then to add to the fiasco Australia post delivered it to the wrong… Read more

address 27/3, I immediately lodged a complaint and Australia post attempted to retrieve my parcel as they accepted full responsibility for delivering to the wrong address however the occupants of the wrong address refused to acknowledge they received it (photo evidence it was delivered with another parcel) and so Australia post informed me to contact Hexi so that they could lodge a reimbursement claim. 6weeks after this happened I contacted Hexi again (10/5) to seek information on what is happening ie, are they Hexi getting reimbursed? Are they going to resend my purchase? Any information!!! Only to be told it’s up to me to seek reimbursement from Australia post I am beyond angry about the lack of customer service from this company!!!!

Australia post on the other hand have been nothing but helpful and clear with their communication despite the initial screw up on their part.

Worst Customer Service Ever – We order a personalized light for my child’s 1st birthday and it came in the mail after 2 months and his name was spelt incorrectly even though we spelt it correctly when we placed our order. I reached out via email several times with photos of the product we received and a screenshot of our original order and got nothing in response. After serve… Read more

emails and one year later I have finally given up. I never leave review but I cannot believe how poor customer service is. I will never order from Hexi ever again.

Do not order from this company! – I wish I had seen the reviews about this company before I ordered. I also didn’t see the wait time before I ordered. If I did I definitely wouldn’t have ordered. I have been waiting well over the 6 week wait time. No communication whatsoever and apparently no refunds in that time. If they have such a long wait time maybe they should be hiring more… Read more

staff and or equipment to help with this issue. If they have such a long wait time they must be raking in the money so surely they can afford to hire. I will never order from them again regardless on how the product is if/when I receive it.

DO NOT BUY! – Long wait times, incomplete order and then absolutely no communication! I have contacted in all forms (email, phone, Insta). Also the quality has definitely dropped compared to when I have previously ordered. Dodgy company. There are other places to purchase- look elsewhere!!

Do not buy from this company! – The worst customer service I have ever experienced. I still don’t even have my Kids two water bottles from back in June! There was no communication from them or postage that there was an attempted delivery on my products so after questioning where my delivery was months later they said it was at the post being sent back to them as there was no… Read more

delivery. Long story short, it’s December and I still don’t have my bottles. Instead of them just redirecting back to me, there are trying to charge me additional postage. Worst communication and customer service:

TERRIBLE COMPANY! DO NOT BUY FROM HERE – I placed and order on the 3/10 knowing that it will take approximately 6 weeks for my order to arrive. 8 weeks later still no order will not reply to any of my emails or Facebook messages. I should have looked at the reviews before ordering. Very disappointing. Will not buy from this company again. Hopefully people read these reviews before they want to purchase. I will NOT recommend anyone to buy from here.

TERRIBLE COMPANY – Will take your money and then you wait months for delivery. No one replies to emails either - but if you annoy them on socials they’ll eventually respond. Definitely do not waste your money on these guys. Take your business elsewhere.

Horrible customer service, no replies, no wonder they don’t ask for reviews – Came 3 months after purchase date, wrong tracking number, only got a reply half the time, order was wrong because the change I wanted I put in the notes which aren’t read until delivery so you’re supposed to customise with the seller- don’t know how long you’d be waiting for a reply for customisation because they never reply, haven’t responded… Read more

about a fix since I received the wrong product. Terrible. Would never order again, came in cheap plastic cover and terrible quality, very thin and print is poor.

Terrible – Ordered a $49 water bottle, 10 weeks passed still no order, I emailed a complaint never received a response, sent another complaint again no response. Received the water bottle packaged in a flimsy box marked with "fragile" on it, water bottle had one loose piece of bubble wrap on it, not packed appropriately. Opened the box and the bottle is… Read more

broken, not only did I have to deal with upset child, i emailed a complaint and received no response again. Horrendous customer service I will be going to consumer affairs.

Terrible customer service, no replies and poor quality – Took 3 months to come, no contact after confirmation of order, wrong tracking number, didn’t respond to emails unless through the website and even then would not reply, wouldn’t reply to direct messages on Instagram either, no wonder they don’t ask for reviews. I wanted a customisation so I put it in the notes, turns out they don’t do… Read more

customisation that way and you have to collaborate with them and wait for their reply to change placement of name. The notes aren’t read until shipment. Blanket is poor quality, very thin and looks badly printed, white trim border looks cheap for a $100 blanket. Comes in cheap plastic packet. Wonder where they ship from, won’t order again, don’t recommend.

Review of baby blanket – Not happy. Wrong colour ordered pink looks orange. Bad thin quality. Took forever to arrive months and months. Was supposed to be a keep sake for my daughters first birthday very upset.

Dissapointing and frustrating expirence – I asked why the nightlight they had in stock was $20 more expensive than the exact same one on another site and if they were willing to price match, they were not and didn’t acknowledge the question. They also do not offer free shipping over any spend and standard shipping is $13 so this is also a deterance. I have one of their water bottles which… Read more

has been really good but is now unable to be used due to needing a new straw - I will have to pay $20 for one replacement straw due to shipping. I was happy to spend $150 to recieve free shipping but after messaging mulitple times it’s apparently not possible which is a real shame as most places will offer free shipping especially after spending so much! I love our water bottle but unfortunately it’s not worth all this hastle and money to replace the straw.

DO NOT BUY FROM THIS COMPANY – It shouldn't take SIX TO NINE weeks to get what you ordered.( I know it says it can take up to 6 weeks, but that in itself should have been a warning)It took me 9 emails to get two reply from them, then they offered me 15% discount on my next purchase, to see the next day it was %25 off everything. There is next to ZERO communication .I wish I… Read more

had seen the google reviews pryer to purchasing from this COMPANY, Would have SAVED myself a lot of missary. PLEASE DONT PURCHASE FROM THIS COMPANY UNLESS YOUR HAPPY TO WAIT AND WAIT AND WAIT FOR YOUR GOODS, AND DONT FORGET, YOU WONT BE ABLE TO COMMUNICATE WITH THEM EITHER.

No communication whatsoever and waiting for product!!!! – Should have read reviews before ordering! Won't be among that mistake again!! This site should be shut down!!!

Worst! Not response and no order – Ordered mid July and no order or update yet! Emailed many times and they delete comments off Instagram. They’re fraudulent and should be avoided!

Is this a scam? Never received my order and can’t get onto them. As good as the images look don’t use this company! – I ordered 2 kids drink bottles, they were not cheap but looked cute. It’s been nearly 2 months and I haven’t received the items and get no response from the company despite multiple attempts at contacting them. Update: after a few months of trying to contact the company and not hearing anything they arrived out od the blue. They were great bottles and loved the personalisation but not sure I’d order again given the wait and lack of any response.

Terrible – Order was placed 3 months ago and nothing has been shipped. Have emailed 3 times now with no response. Absolutely disgusting customer service. Will never use again. AVOID AT ALL COSTS.

Horrible wait times, awful customer service! Avoid or wait 10 weeks + – Ordered expecting 6 week wait, still waiting after 10 weeks and no idea or time given when I am to expect my order. No response just basic automated reply. I’ve returned as a previous customer which regret.