I recently purchased items for an ensuite makeover. I received great customer service from Tamika and Luke at the Campbelltown Store. And some very helpful recommendations from Luke as I had made a wrong assumption about the availability of a suitable basin and was looking at a more costly option.

Bree and Josh went above what we expected in quality service. Brees product knowledge and advise was second to none. She made us feel so at ease that we purchased everything we needed for our main bathroom reno including the tiles in their display.. Bree is asset to your organisation. We had been to 4 competitors and nothing like the friendly and informative service was provided.

I have purchased numerous items from Highgrove but Very disappointed in the quality of the shaving cabinet Mirror. The mirror started corroding after about 12 months. It looks so bad now that I will have to replace it, as it makes my newly renovated bathroom look cheap. I’ve had it for 4 years now. I kick myself for not returning to the store earlier as it is now out of warranty and won’t be replaced. I expected this mirror to last many years as I’ve never had this happen to a mirror before. The bathroom is well ventilated. I was offered 3 new doors but at my cost. I certainly was not interested in spending more money on cheap quality. Very disappointed in the quality!! I do not recommend the mirrors from Highgrove

Purchased Vanity and Top. Had to relocate vanity in ensuit. Happy with Vanity. Top no longer able to use. Company policy even though still all in box. NOT ABLE TO RETURN for refund.. Very dissapointed. would have been happy with restocking fee. Well they investigaed my review nothing from standard company policyoffered, surprise, surprise. Guess this is one reasson #Bunnings and others are so popular.

The team were helpful with helping me to choose the toilet that would fit in my small room. Have been using it for the last few days and it’s been great.

After trying to get a refund for at least 5 weeks as i couldn't get on the phone the manager as too busy, when we have finally been able to get a refund - with 20% fees on glass (never seen that before), we have been told that one of the glass was broken. The glass literally didn't move since the delivery. HB does not want to take ownership and provide a refund of this panel and the manager mentioned on the phone that we were liars. We have literally put the glass back in a secure van from where it has been sitting since the delivery. I have ne...

People need to know. Purchased a shower screen and base from a Highgrove`s outlet on the Gold Coast. Paid full price in early August during their sale, delivery late Sept. Install attempted today by tradie and he said glass doesn`t fit the base :( Went back to Highgroves and told that glass won`t fit the base already installed. Outcome was we don`t take glass back but we`ll make an exception(LOL) ACCC would have a field day with that. They didn`t offer to pick up glass so I returned it for a credit. Few pointers here, people selling a product with little knowledge, no glass available for a shower base they sell. Yes I got a refund and they gave me the shower base at no charge to say sorry for their stuff up. That`s why I gave them 2 Stars.

Purchased a $2,200 timber Vanity (Jones and Jones) under a year later there is severe water damage due to product not been sealed properly which is not covered under warranty...

We recently purchased frameless shower glass from Highgrove bathrooms- it was professionally installed, by a builder and glazier and it had absolutely no spoils/cracks/damage to glass or the packaging etc. It was installed and put in place then Spontaneously shattered! Both my builder and glazier suffered several injuries. NOT to mention doing irrepairable damage to my wooden vanity, door architraves and tiles/grout. We have a young child i would hate to think what would have happened if this had shattered on him or any of us for that matter!!!...

My online order says it includes delivery for $20. I then have to wait for a phone call to make payment for my order. . . And then get told that delivery will be $80. Oh and if it gets broken during delivery, then it's my problem!! Terrible service from Taren Point.

Contacted Highgroves Dandenong and sent pictures of cracked basin, installed less than 12 months ago, bit of hot water and it cracked. They got a new one to me straight away, but when i told them they must pay for the installation because of warranty defect they said that it was not covered and they would not pay. Guess what they are wrong even though the guy i spoke with said my boss has 30 years selling and he knows the law better than somebody with a law degree, long story short got onto the ACCC, and they are handling this. The company rep...

We bought an acrylic bath off Highgrove Bathrooms, through our builder, last year. We put in a complaint about brownish, raised marks on it's surface February, 2020. This has been their response over the last six months;
1) We were accused of spilling hot resin in the bath and not cleaning it - this was based on photos and not a site visit
2) When we asked for a site visit they said they would only do it if we paid for it- we would get the money back if Highgrove Bathrooms deemed the marks came under warranty
3) After 4 months of emails and pho...

Have had a massive order with highgroves Gateshead, were told that our vanity had been delayed and would be here beginning of July. Rang and spoke to a sales lady she gave me a date. Phoned on Tuesday 14th and spoke to a lady who told me my vanity had arrived and I let her know that we would be collecting the vanity on Saturday the 18th, come to collect the vanity to be told that it’s not there they think maybe it’s being delivered Monday 20th but still not sure.
I understand issues with deliveries etc, but the lady ensured the vanity would be...

Bought a vanity with floor mount cabinet on 18/5 from Wollongong shop. Asked the sale person about the quality of product and if any problem might happen in humid bathroom or small amount of water while kids washing their hands. He mentioned to 5 years warranty for all damages. We took the vanity home and was installed by my husband who is licensed builder. The cabinet door popped up immediately with possibly few drops of water during installation. Contacted the shop about the problem, surprisingly responded that warranty doesn’t cover the wate...

I wanted to thank Lance from Fawkner store in particular, for offering excellent customer service, product knowledge and professionalism ,helping me choose bathroom fittings for my renovations, he even helped deliver my order earlier than the anticipated date, and refunding a product I had measured incorrectly. All staff and in the show room are friendly and helpful , I Highly recommend Highgrove bathrooms as they remove the stress from your building experience.