After trying to get a refund for at least 5 weeks as i couldn't get on the phone the manager as too busy, when we have finally been able to get a refund - with 20% fees on glass (never seen that before), we have been told that one of the glass was broken. The glass literally didn't move since the delivery. HB does not want to take ownership and provide a refund of this panel and the manager mentioned on the phone that we were liars. We have literally put the glass back in a secure van from where it has been sitting since the delivery. I have ne...Read more

We recently purchased frameless shower glass from Highgrove bathrooms- it was professionally installed, by a builder and glazier and it had absolutely no spoils/cracks/damage to glass or the packaging etc. It was installed and put in place then Spontaneously shattered! Both my builder and glazier suffered several injuries. NOT to mention doing irrepairable damage to my wooden vanity, door architraves and tiles/grout. We have a young child i would hate to think what would have happened if this had shattered on him or any of us for that matter!!!...Read more

Contacted Highgroves Dandenong and sent pictures of cracked basin, installed less than 12 months ago, bit of hot water and it cracked. They got a new one to me straight away, but when i told them they must pay for the installation because of warranty defect they said that it was not covered and they would not pay. Guess what they are wrong even though the guy i spoke with said my boss has 30 years selling and he knows the law better than somebody with a law degree, long story short got onto the ACCC, and they are handling this. The company rep...Read more

We bought an acrylic bath off Highgrove Bathrooms, through our builder, last year. We put in a complaint about brownish, raised marks on it's surface February, 2020. This has been their response over the last six months;
1) We were accused of spilling hot resin in the bath and not cleaning it - this was based on photos and not a site visit
2) When we asked for a site visit they said they would only do it if we paid for it- we would get the money back if Highgrove Bathrooms deemed the marks came under warranty
3) After 4 months of emails and pho...Read more

Have had a massive order with highgroves Gateshead, were told that our vanity had been delayed and would be here beginning of July. Rang and spoke to a sales lady she gave me a date. Phoned on Tuesday 14th and spoke to a lady who told me my vanity had arrived and I let her know that we would be collecting the vanity on Saturday the 18th, come to collect the vanity to be told that it’s not there they think maybe it’s being delivered Monday 20th but still not sure.
I understand issues with deliveries etc, but the lady ensured the vanity would be...Read more

Bought a vanity with floor mount cabinet on 18/5 from Wollongong shop. Asked the sale person about the quality of product and if any problem might happen in humid bathroom or small amount of water while kids washing their hands. He mentioned to 5 years warranty for all damages. We took the vanity home and was installed by my husband who is licensed builder. The cabinet door popped up immediately with possibly few drops of water during installation. Contacted the shop about the problem, surprisingly responded that warranty doesn’t cover the wate...Read more

The Capalaba branch refused to accept the return of an unused shower screen, despite being called the day before and being told it was ok to return. Waste of time taking time off to take it back there today. I was even happy for them to take it back for free, without a refund, but they would not even help with that, despite me being there with it.

It’s value was about 6% of the invoice, with another shopping spree planned for today to finish the bathroom off. This was the first of a few bathrooms to be renovated, and when that was explained t...Read more

We ordered a shower screen glass from Highgrove Bathrooms in Cairns on the 23rd of January ,the staff members guaranteed the item would definitely arrive before the 6th of feb which was our cut off date for a final inspection on the house, of course it wasn’t there until the 11th! We had to call them so many times to obtain a form, every time they said they were sending it “right now” via email, although they were lying as we didn’t get this form until we called again and had to shout at them on the phone in order to obtain this paper. After th...Read more