Reviewer Photos & Videos
Great Customer Service
I recently purchased items for an ensuite makeover. I received great customer service from Tamika and Luke at the Campbelltown Store. And some very helpful recommendations from Luke as I had made a wrong assumption about the availability of a suitable basin and was looking at a more costly option.
Great products awesome helpful staff that went above and beyond
Bree and Josh went above what we expected in quality service. Brees product knowledge and advise was second to none. She made us feel so at ease that we purchased everything we needed for our main bathroom reno including the tiles in their display.. Bree is asset to your organisation. We had been to 4 competitors and nothing like the friendly and informative service was provided.
Poor Quality Mirror
I have purchased numerous items from Highgrove but Very disappointed in the quality of the shaving cabinet Mirror. The mirror started corroding after about 12 months. It looks so bad now that I will have to replace it, as it makes my newly renovated bathroom look cheap. I’ve had it for 4 years now. I kick myself for not returning to the store earlier as it is now out of warranty and won’t be replaced. I expected this mirror to last many years as I’ve never had this happen to a mirror before. The bathroom is well ventilated. I was offered 3 new doors but at my cost. I certainly was not interested in spending more money on cheap quality. Very disappointed in the quality!! I do not recommend the mirrors from Highgrove
No Credit Returns Policy
Purchased Vanity and Top. Had to relocate vanity in ensuit. Happy with Vanity. Top no longer able to use. Company policy even though still all in box. NOT ABLE TO RETURN for refund.. Very dissapointed. would have been happy with restocking fee. Well they investigaed my review nothing from standard company policyoffered, surprise, surprise. Guess this is one reasson #Bunnings and others are so popular.
Good value for money
The team were helpful with helping me to choose the toilet that would fit in my small room. Have been using it for the last few days and it’s been great.
Rubbish customer service - Please do not order form this shop
After trying to get a refund for at least 5 weeks as i couldn't get on the phone the manager as too busy, when we have finally been able to get a refund - with 20% fees on glass (never seen that before), we have been told that one of the glass was broken. The glass literally didn't move since the delivery. HB does not want to take ownership and provide a refund of this panel and the manager mentioned on the phone that we were liars. We have literally put the glass back in a secure van from where it has been sitting since the delivery. I have ne...ver checked at the delivery if the panel were actually in a good shape as it was heavy. The manager said that we have dragged it on the floor - why would we do that and only on one panel. The outcome is that this abusive person does not want to provide a full refund and wants to delay the process. IT IS UNACCEPTABLE and i'm requesting a refund as it should be. In addition, we have been told that our shaving mirror will be ready for pick up 01.11 and we are not the 09.11 with no update if we do not call them. Very poor customer service and do not order from this place.
Shower Screen Debacle
People need to know. Purchased a shower screen and base from a Highgrove`s outlet on the Gold Coast. Paid full price in early August during their sale, delivery late Sept. Install attempted today by tradie and he said glass doesn`t fit the base :( Went back to Highgroves and told that glass won`t fit the base already installed. Outcome was we don`t take glass back but we`ll make an exception(LOL) ACCC would have a field day with that. They didn`t offer to pick up glass so I returned it for a credit. Few pointers here, people selling a product with little knowledge, no glass available for a shower base they sell. Yes I got a refund and they gave me the shower base at no charge to say sorry for their stuff up. That`s why I gave them 2 Stars.
Warranty let down
Purchased a $2,200 timber Vanity (Jones and Jones) under a year later there is severe water damage due to product not been sealed properly which is not covered under warranty...
Frameless shower glass exploded!!!!
We recently purchased frameless shower glass from Highgrove bathrooms- it was professionally installed, by a builder and glazier and it had absolutely no spoils/cracks/damage to glass or the packaging etc. It was installed and put in place then Spontaneously shattered! Both my builder and glazier suffered several injuries. NOT to mention doing irrepairable damage to my wooden vanity, door architraves and tiles/grout. We have a young child i would hate to think what would have happened if this had shattered on him or any of us for that matter!!!...This glass should not be allowed to be sold anymore its simply not good enough! This is not the first instance of this happening either! I have read many stories stating the exact same thing! How many near misses/serious injuries have to occur before something is done about this? I have had to fork out more money to buy a new vanity, get the plumber & electrician back out to uninstall/reinstall vanities/power points. This is a warning to all- DO NOT PURCHASE HIGHGROVE GLASS! This is unacceptable!
Terrible service - misleading on website regarding delivery
My online order says it includes delivery for $20. I then have to wait for a phone call to make payment for my order. . . And then get told that delivery will be $80. Oh and if it gets broken during delivery, then it's my problem!! Terrible service from Taren Point.
Cheap Chinese items.
Contacted Highgroves Dandenong and sent pictures of cracked basin, installed less than 12 months ago, bit of hot water and it cracked. They got a new one to me straight away, but when i told them they must pay for the installation because of warranty defect they said that it was not covered and they would not pay. Guess what they are wrong even though the guy i spoke with said my boss has 30 years selling and he knows the law better than somebody with a law degree, long story short got onto the ACCC, and they are handling this. The company rep...laces these dodgy items under warranty they also have to pay for the plumbing etc, even if it was 12 months or more under warranty you are covered for installation if it was installed prior, i am now as i suggest others do reporting these products to the Safety recall commission and getting a class action going. This company has the responsibility by law to pay for installation under the warranties act, when the product is faulty. Update sent plumber bill and they have ignored me so i am now going to lodge legal action and also be asking for interest the bill was over $500 and they will be paying
Extremely poor after purchase customer care
We bought an acrylic bath off Highgrove Bathrooms, through our builder, last year. We put in a complaint about brownish, raised marks on it's surface February, 2020. This has been their response over the last six months;
1) We were accused of spilling hot resin in the bath and not cleaning it - this was based on photos and not a site visit
2) When we asked for a site visit they said they would only do it if we paid for it- we would get the money back if Highgrove Bathrooms deemed the marks came under warranty
3) After 4 months of emails and pho...
Poor customer service
Have had a massive order with highgroves Gateshead, were told that our vanity had been delayed and would be here beginning of July. Rang and spoke to a sales lady she gave me a date. Phoned on Tuesday 14th and spoke to a lady who told me my vanity had arrived and I let her know that we would be collecting the vanity on Saturday the 18th, come to collect the vanity to be told that it’s not there they think maybe it’s being delivered Monday 20th but still not sure.
I understand issues with deliveries etc, but the lady ensured the vanity would be...
Tribble customer service
Bought a vanity with floor mount cabinet on 18/5 from Wollongong shop. Asked the sale person about the quality of product and if any problem might happen in humid bathroom or small amount of water while kids washing their hands. He mentioned to 5 years warranty for all damages. We took the vanity home and was installed by my husband who is licensed builder. The cabinet door popped up immediately with possibly few drops of water during installation. Contacted the shop about the problem, surprisingly responded that warranty doesn’t cover the wate...r damage. When my husband reminded our conversation to the sale person, the lady in custom service reluctantly accepted to change the door for us. We have been waiting for the door to arrive from “ Queensland” since 20/5 and just getting this response every time “ we will contact you as soon as we receive the door from Queensland”. Not recommended this shop at all. I believe buying from Bunnings is much reasonable with good costumer service and real warranty .
I wanted to thank Lance from Fawkner store in particular, for offering excellent customer service, product knowledge and professionalism ,helping me choose bathroom fittings for my renovations, he even helped deliver my order earlier than the anticipated date, and refunding a product I had measured incorrectly. All staff and in the show room are friendly and helpful , I Highly recommend Highgrove bathrooms as they remove the stress from your building experience.
Questions & Answers
What height should a 900mm Phoenix wall hung vanity be set at and what distance should there be from the vanity stone top to the base of a 700mm Reflektor LED pencil edge mirror. Thanks
There are no specified heights to install these items at, usually between 600 -700mm but it is important that the vanity is attached to either Noggings or Wall Studs.
Setting height of mirrors to some degree would be based upon your own height and preference. Set too high may mean you only end up using the bottom portion of the mirror.
If you are still unsure, we would recommend speaking with your builder.
Does anyone know where I can get the bath caddy from that are displayed in the high groves stores? They are a natural timber with a live edge. I asked the staff they said they got them from temple and Webster or ikea and that they don’t sell them in high grove stores. I have search the web high and low and can’t find one :(
If you could let us know in which store you saw the bath caddy you are looking for, we can ask the team for the information.
Hello, it was the Penrith store. Thanks so much
Unfortunately the business we purchased these bath caddy's from are no longer trading, sorry!
Just paid for a bath on Saturday full price they delivered it today was looking at there site to buy taps and shower screen to see that the bath dropped price by nearly 300 dollars. We rang them as the bath hadn't been delivered yet if the could do anything about the price they said no why.
Our Spring Clearance Sale began on Monday 26th October 8:30am (your local time) and this is why you may have seen your bath has been discounted on our website.
Unfortunately our T&C’s state that the Spring Clearance Sale discounts cannot be applied to any past purchases, quotes or orders, issued or paid for prior to Highgrove Bathrooms’ Spring Clearance Sale commencement date of Monday 26th October 2020, which means we are not able to apply the discount on your order made prior to this date.
Full T&C's of our Spring Clearance Sale can be found on our website - https://www.highgrovebathrooms.com.au/springsale/
Regards. The Marketing Team at Highgrove Bathrooms
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