Hisense HRCD French Door Series

I would never recommend this fridge or this brand. Over the five years since purchase, we've had nothing but problems. The fridge has repeatedly frozen our food, ruining groceries and causing constant frustration. It became so bad that the entire fridge was replaced under warranty. Unfortunately, the replacement fridge developed the exact same… Read more

freezing fault.

Since then, we've endured countless technician visits, repair attempts, phone calls and emails. Instead of acknowledging that this is clearly a product with an ongoing major fault, the response has always been to send another technician and attempt another repair.

The final straw came just recently. After being told the fridge had finally been repaired, we restocked it for the first time in weeks. Less than 12 hours later, instead of freezing, the fridge failed in the opposite way—it warmed up completely and we lost an entire fridge full of meat, milk, ham, dairy and other groceries.

It genuinely feels like the repeated repairs were used to drag the issue out until the warranty expired, rather than honouring the warranty and providing a proper remedy. No customer should have to fight this hard over a product that has never consistently worked as it should.

This is now the second fridge of the same model with ongoing faults. A product that requires this many repairs and even a replacement, yet still cannot perform its basic function, is simply not fit for purpose.

Save yourself the stress, wasted food and endless frustration. I certainly won't be buying from this brand again.

Awesome Fridge. I can fit everything in the wide fridge section. The freezer is surprisingly roomy, and I can store a lot more that I ever could in my fridge freezer before. I love the look of Stainless Steel which matches my other appliances. I would recommend this fridge if you're looking for a French Door set up.

Do not buy Hisense products! The products are inferior and after service is shocking. Do not under any circumstances let the sales person convince you they've had no problems. Thats a lie! Show details

Fridge not working, only a year old. Customer service support terrible – The fridge was purchased in Oct 2021. For the past few months the unit is not keeping temperature, food going off, frozen goods partially defrosted. Knowing someone in the industry I was informed these fridges have a known issue with gas leaking, that is a major fault and non-repairable. (why is the brand continuing to make/sell appliances with… Read more

a known issue?).

I called Hisense customer service to lodge the issue. They asked me to turn the fridge off for an hour, turn it back on for two hours, and call to advise temp. After this process the fridge was at 22.3 degrees celsius. 12 hours later it was at 15degrees. 24hours later it was at 10 degrees. At no time has the fridge been a normal temp. They lodged a job and asked me to call the service people myself, as it's two weeks from Christmas and it would be a faster turn around for me.

Service people - I had to call a few times to get a booking, they did not return my call. Booked the job for the following week, Monday between 10 and 12noon. Service person did not arrive, I had to call to ask where they were, the staff member was unhelpful, borderline rude. My booking had been moved to the following day, without me being advised! I had to wait again the next day between 10-12noon, again they did not show up, arriving over an hour late, without any notice.

I contacted Hisense and said I was not happy with this and wanted the fridge replaced asap. I have a right under consumer law to a working appliance. The customer service agent said because I mentioned 'consumer law' he was no longer allowed to speak with me and I had to email a particular department??!! After waiting 3 days I receive a response from the email department advising me that "they have the right to repair the appliance" and I am not entitled to a working fridge replacement. Unbelievable.

Service person says I need to let them attempt repair before the fridge can be replaced, but in his opinion it would not be repairable and we are just "jumping through hoops" to get to a working fridge. Service person advised that it will take a couple of weeks to get a part, then I need to try the fridge, before they can authorise replacement. Overall I would be without a working fridge for approximately the next month!

Right now it is 3 days before Christmas and I do not have a working fridge. I paid $1600 for a fridge with a three year warranty, that failed after just one year. I believe the right thing for Hisense to do is to replace the fridge, but they are refusing to.

I do not recommend buying ANYTHING from this brand. The quality is terrible, the customer service is worse. Save yourself the drama and pay more for a better quality brand.