Hitachi 735L French Door R-ZX740KAX (Mirror Finish)
VerifiedMPNs: R-ZX740KAX, RZX740KA, RZX740KAX and RZX740RAX3 reviews
No Communications from Hitachi at all regarding Fridge Controls not working on New Fridge – Purchased Fridge, had it delivered. Once Turned on it failed to cool after 24hrs, going back into store, told it was in Demo Mode - staff got instructions off the net and message left on Hitachi Reps phone. Instructions did not work. Store have sent more instructions they received from Rep - Hitachi Rep refusing to speak to the purchasing customer direct whilst I'm with the fridge. Have left 2 messages on 02 number we were given - no repsonse. Left Message on 1300 number we were given which as least said Hitachi "Customer Care" to date no response. 3 Days we've had this expensive fridge and cannot use it. Fridge is easy to open and close - it's control panel does not work & no disgnostics have been done. the poor store staff THINK it's in Demo but Hitachi haven't communicated how to test this. We are not Happy.
Best fridge I have ever owned – I LOVE this fridge. The storage drawer design is very clever. It makes it so much easier to easily find vegetables and frozen goods. The volume is also very large compared to other fridges of similar size.
Purchased in at Bing Lee Physical store for $4,928.18.
- Household Size: 4 person(s)
The world grows older but my fridge is forever 7 weeks new – It is the most amazing appliance in my kitchen until it suddenly stopped working on Christmas Eve. All the seafood and Christmas Day party are ruined. Maccas was served to our guests for Christmas. Called Richmond Harvey Norman, I was advised that they won't be able to do anything and for any warranty issues, we needed to contact Hitachi directly. We then called Hitachi and was put on automatic hold, then hold, then hold, then line discontinued. This repeated 3 times and then it become automatic 'please leave a message...we will contact you as soon as possible...' We left a voice message as directed, and also emailed them, hoping for some response soon. Well, you can bet on my luck as I wouldn't make a comment here otherwise. And we had to head to harvey norman just before the store closes to get a small fridge, anything that they have in stock and can fit into our car. All thanks to this amazing Hitachi fridge and their fantastic customer service, we learned that life is full of surprises and possibilities.
Purchased in at Harvey Norman for $3,920.
- Household Size: 8 person(s)
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Hi, I'm sorry to hear that you've had a poor experience with our customer care line. Could you please call us at 1300 470 552? Alternatively, you can email us at hha@bekoanz.com with your contact details, and a member of our team will get in touch with you to assist you in removing the demo mode. Regards