HiTech Hot Water
VerifiedABN: 61667359515512 reviews
AI reviews summary
Pros
Verdict
Overall sentiment towards HiTech Hot Water is very positive, with customers expressing high satisfaction regarding the quality of their heat pump systems and the efficiency of the installation process. Reviewers consistently highlight helpful customer support, transparent quoting, and professional tradespeople who complete work promptly and cleanly. While a small subset of feedback notes occasional communication hiccups or unexpected costs related to complex on-site requirements, the vast majority report a seamless, stress-free experience resulting in lower energy bills.
Very happy to recommend. Best price, great communication throughout process. Arrived on time completed install and removal of old unit. Thank you Liam for the excellent service
A great experience from sales to installation. Our heat pump is doing a wonderful job. Marie from sales and Liam from installation team were amazing so were the installers, very professional. Highly recommended. Show reply
Team was very accommodating, were very prompt on the communications. They were able to answer all my questions clearly and booked my hot water installation very promptly. Pricing was pretty spot on - was informed of all the possible extra charges up front. Any charges (only 1 which was fine) that did occur was promptly updated and communicated to… Read more · 1
me.
Installers that came were great - did the job, explained the installation and were done within 2 hrs.
All in all - very very good experience.
Reviews with attachments
They came in perfect conversation they helped with warranty details, servicing timeframes, even gave there number if anything goes wrong.. in and out in 2 hrs.. the salesmen Ray and Liam are awesome to deal with and picked up the phone when I needed.. Show reply
Very quick, professional and efficient installation . The product is working perfectly and the over the phone app was easy to setup and easily to use - my order was HT202573 and I would recommend Hitech hot water to anyone thinking of purchasing a heat pump hot water system Show reply
I’m satisfied with neopower heat pumps hot water installed hitechhotwater. Thanks to Marie for recommending the heat pump size suit us, and Liam for fast installation. Show reply
Fast installation and working good for one month since installation. Liam and his installation team have quickly installed the heat pump within one week once the zero-interest loan had been approved and installed quire properly. It's working good with any issue until now. Thanks Liam and team. Show reply
We are very happy with the hot water system installation. The installation term Liam & Marie were professional, punctual, and friendly. Show reply
The guys did a great job installing two new systems for us (big house hosting up to 16 people at a time) 2 new heat pump systems providing 630 l of water. There was a small increase ($190) from originally quoted amount, because they had to run all new wires and install 2 new fuses in the fuse box. Very happy with the install and communications from the guys, they had it installed faster then they originally advised it would happen. Show reply
When I started to do my research for a heat pump hot water system I found a link to Hitech Hot Water. Although being reluctant to approach a supplier/installer popping up in my searches, I gave them a go. Ray reached out to me the day after I submitted my request for further information. Although I was sceptical whether by submitting the required… Read more · 1
installation details just with photos, emails and some calls will lead to a genuine quote, I gave it a go and got a quote. A few months later, once I was ready for the installation, I reached out to Ray again to confirm the quote. As HiTech Hot Water’s quote offer was competitive, I decided to go ahead with them, and I wasn’t disappointed. For the installation process, Liam took over, guided me through the process and on the day of installation checked in with me whether all was going according to plan. Both, Ray and Liam were very attentive and made the process very easy, thanks. Selling is one thing, but installation another and I want to acknowledge the installers, Peter for the plumbing and Julian for the electrical part of the installation. Both did a great job and did a very neat installation, excellent workmanship. Let me thank and acknowledge both Ray and Liam for the selling and organisation part of the job, as well as Peter and Julian for a tremendous installation job. Week 3 and I’m very happy with my purchase and installation of a Powerbay 300L heat pump HWS.
Thank you Reynold and Maxwell, Special thanks to the installers. We are very happy with this company, the product and the professional Work ethic of every one involved in this job. Show reply
Easy to deal with, good response time for the quote, good pricing and good product warranty. The installation was arranged, the install guys were on time, very professional and easy to get on with. I am very happy with the workmanship, very neat and tidy a huge upgrade for our hot water. I am happy to recommend HiTec hot water and their install… Read more · 1
team for your hot water upgrades. My order # HT208853 went from quote to completed install within 5 days, well done guys. MB Eatons Hill
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We recently had a NeoPower heat pump hot water system installed by Hi-Tech Hot Water, and we couldn't be happier with the experience. From the moment we first contacted them, their customer service was excellent. They kept us well informed throughout the entire process, answered all of our questions promptly, and made everything simple and… Read more · 1
stress-free.
We live in Forbes in Central West NSW, and Hi-Tech Hot Water travelled all the way to us with no additional travel fees, which was fantastic and made the whole process even better.
The installation team arrived exactly when they said they would, completed the installation professionally, and left everything spotless. They removed our old 19-year-old hot water system and also took away all of the packaging and rubbish from the new unit, so there was nothing left for us to clean up.
The whole process was easy from start to finish, and we're thrilled with the end result. Our new heat pump is now heating our hot water during the day using our solar system instead of paying to heat water overnight. It's exactly what we wanted, and we're already looking forward to the savings.
We highly recommend Hi-Tech Hot Water to anyone considering a heat pump hot water system. Their communication, customer service and workmanship were outstanding from start to finish.
From first contact for quote to install, everything went like clockwork. Great guys to deal with. Show reply
Had Aquatech Dynamic X8 heat pump install a week ago now. Working great. Thanks to Maxwell for giving the option to which heat pump to choice. Thanks to Liam for organising the installation. Boys did really great job. Show reply
Very impressed with the service from Liam and Marie from HiTech Hotwater. Great price for my Aquatech X8 system. Easy to deal with and clear about the extra on site charges. The installers were very punctual, polite and helped me set up the mobile app and program the system to work with my solar etc. Highly recommend! Show reply
Hi, I recently had an Aquatech X8 hot water heat pump installed at my home. From start to finish Roman and Liam from HiTech Hot Water made the whole process so easy. Suggesting the best HWS for my property, organising the trades to come out and complete the removal of my old gas HWS unit and then supplying and installing the Aquatech X8. The whole… Read more · 1
process went very smooth and also very quick. Plus I am now saving money on my hot water and no longer paying for gas. It has certainly been a win, win. Thank you.
The installation team, Liam and the on-site personnel, along with the sales team, Ray, worked collaboratively to ensure the successful delivery of the project. Show reply
Latest follow-ups
Ray helped us choose a new heat pump hot water system in our size and budget. We went with the Aquatech Dynamic X8 which had decent warranty and was priced right. When it came down to organising the installation, Liam didn't muck around. The plumber… Read more · 1
was here on a couple of days. We needed to relocate our system and Liam was transparent about additional costs for electrical and pipework, which was all very reasonable. The job was done in a day. The plumbers took away the old system and all their rubbish. I'd have no hesitation in recommending HiTech Hot Water.
Follow-up · Hot water system has been seamless since install. Never once run out of his water with a family of 4 - with 2 teenagers showering far too long. It's set to heat up during the day when electricity is cheap and solar is working. I've never noticed the noise and neither has or neighbour. Like a quiet air conditioner when it's running. Very happy.
Aquatech Dynamic X8 system has exceeded all my expectations. It is an excellent system, very low noice, low power consumption, 5 operating modes, Wi-fi connected and many more. The service provided by HiTech Hot Water is very great and very smooth,… Read more · 1
they installed an excellent system within a short period of time. Workmanship is excellent and the people are very nice and professional to interact with. The staff, Janelle and Reynolds from HiTech Hot Water have provided excellent service and very helpful throughout the installation process. My special thanks to both them. I would simply recommend these people and Acquatech system if you would like to have better experience.
Follow-up · Installation was very quick, installed in couple of days. There are 5 operating modes including hybrid, hybrid 1 and element heating. Eid fi setup is very easy with app.
Excellent efficient installation work by the two tradespersons, though having to work in the rain at times.Tank up and running hot water. Show reply
Follow-up · Clean up was good, cost up front ok, working fine, we are all clean. Wait time wasn't very long.
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Positive reviews
Thanks to Janelle, Liam and their team for their easy communication and quick installation. We got the powerbay installed, bigger than I thought it would be, looks good and modern. Works well heating up the water efficiently and can be controlled over wifi. Show reply
Liam arrived when agreed and replaced our very old hot water heater with a modern heat pump unit. Liam communicated clearly and professionally- all work completed to a high standard and cleaned up after installation- would have no hesitation in recommending Liam and the HiTech HotWater team to anyone looking to upgrade Show reply
Happy with my purchase of an Aquatech Dynamic X8 heat pump system with HiTech Hot Water. Marie and Liam were easy to deal with for quoting and scheduling, and the installers completed everything as requested and did a good job. Show reply
Negative reviews
The fellow I started the process with was fantastic! Merwyn. After that it went a bit hay wire to me. Waited weeks for the system to and then was asked to chase the installation side of things down? A bit poor I thought. Yes, plenty of hidden extras but still after saying all that they were good value for money than other companies out there.
Price on Solar Choice was only for basic and did not include regional loading despite being selected as installers for my region. The options and prices for different brands / models of heat pumps was thorough and helpful in determining which one. The installation when it occurred was excellent by both the plumber and electrician. The downside was… Read more
on the head of installation who failed to communicate an installation date, had to be chased up and then when it was delayed did not inform me. Even worse after installation tried to charge me extras despite all the valves (4 of them) were specified in the contract, when challenged agreed that the quote did include them and did not charge extra.
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Due to an urgent need to replace the broken gas hot water system, I was charged $2700 for the system + basic installation. Extra $500 for relocating the system from inside the house to outside. I did not know that I was overcharged until getting a quote for similar Econova system for only $1299 for my sister place. I should not have trusted this outsourced company and looked for a better deal.
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Recent reviews
One word comes to mind: seamless. From the initial consultation and price negotiation through to the final installation, the entire process was smooth, professional, and stress-free. What impressed me most was that the team completed the job seven days ahead of schedule—something that's almost unheard of in the trade services industry, especially… Read more · 1
in South East Queensland where tradies and contractors are often booked out well in advance.
Liam, Maxwell, and Julian, the technician who carried out the installation, were exceptional. They were knowledgeable, professional, and clearly experts in their field. Their advice and communication throughout the process gave me complete confidence that I was in good hands.
My new hot water heat pump is now up and running, and I'm already enjoying significant savings—around 70% less electricity consumption compared to my previous system over the past five years.
I highly recommend this team to anyone looking for quality workmanship, expert advice, and outstanding customer service.
The heater is fine and works well, the installation was poor and they were not interested in fixing it. As per their procedures I took photos which clearly showed the plumbing and fittings on my old tank (attached). When they arrived to install the new heat pump I was told there would be extra costs for time and materials, tool hire from Reece… Read more
Plumbing and travel time because my old plumbing was not up to standard. Also they were short on time because they had another job to drive to 3-4hrs away. I told them to "just do it" so they did and you can see the results in the photo. I spoke to HiTech several times about this but they were just not interested. My plumbing was clearly visible to them in the photos they had and they should have been prepared and quoted the job properly when they got to site to do the installation. I have given a bad review so that others will not suffer the same result. I had to pay a plumber to come and fix their mess up. First photo is the old plumbing and second photo is HiTech plumbing. I warned them I would put in a negative review and they did not seem to care or get back to me.
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