Review your last buy on ProductReview.com.au
HiTech Hot Water

HiTech Hot Water

 Verified
HiTech Hot Water
4.8

406 reviews

Positive vs Negative
97%3%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See allThumbnail
Customer Service
4.8
Timeliness
4.8
Job Satisfaction ?
4.8
Rates and Fees
4.6
406 reviews
5 Nora  · Quick and efficient service. Highly recommend the team as they will do a great job.
5 Bez S.  · We had a great experience with HiTech for the installation of our heat pump hot water system. Thank you!
5 Billy  · Excellent service, the installation was quick. The electrican and plumber did a good job.
5 Billy  · Service and installation were excellent with good price. The electrician and pumber did a great job.
5 Donald  · Great experience Well to all the team. Very happy at this stage
5 G31122827  · Great team effort. Very happy so far. The plumber was very helpful
Liz O.
Liz O.
 

Harper and Reynold from HiTech helped me choose a heat pump hot water service. They provided quick responses to my questions. They provided quotes for 3 different products. The installation electrcian and plumber arrived on time. They were professional and efficient. 2 hours after they left I had ready to use hot water. My job was HT206205 Show details ·  1

Ask the reviewer
Greg J
Greg JQLD
  Verified

Right from initial contact Hi Tech Hot Water (QLD) were professional and efficient supporting a very competitive quote. Installation was just as impressive. Merwyn was very attentive in ensuring that everything was as it should be. I would definitely recommend Hi Tech Hot Water and their Installers Brisbane Solar Hot Water. Show details ·  1

Ask the reviewer
  • Thumbnail
  • Thumbnail
Khiem P.
Khiem P.2 posts
 

Hi Khiem, Review of HiTech Heat Pump by Mr Khiem Pham: Hitech Hot water is a strong contender in the heat pump hot water field in Sydney and far beyond. They have a good selection of heat pumps to suit people's budget. Roman from the Sales Team makes sure you're in good communication throughout the enquiry process. The quotation comes in with… Read more ·  1

all small details, while the costs are reasonable. Liam from the Installation Team makes sure things happen with a good outcome. He always keeps you in the loop about the new new install process, i.e suitable times and dates to people who are busy with 9-5 jobs...

Overall we find Roman and Liam are doing an excellent job, finally we have had the Aquatech X8 system installed in about 2 weeks and with a very competitive price.

Reviews with attachments

  • Thumbnail
  • Thumbnail
  • Thumbnail
Codybuckaroo
Codybuckaroo
  Verified

They came in perfect conversation they helped with warranty details, servicing timeframes, even gave there number if anything goes wrong.. in and out in 2 hrs.. the salesmen Ray and Liam are awesome to deal with and picked up the phone when I needed.. Show reply

  • Thumbnail
Grandfather Dave
Grandfather DaveNSW2 posts
  Verified

Very quick, professional and efficient installation . The product is working perfectly and the over the phone app was easy to setup and easily to use - my order was HT202573 and I would recommend Hitech hot water to anyone thinking of purchasing a heat pump hot water system Show reply

  • Thumbnail
  • Thumbnail
Jason
JasonNSW
  Fair Incentive Verified

Very simple and easy also compact space for my back yard. Show reply

  • Thumbnail
Alok S.
Alok S.
 

Wayne and Raynold, both were very nice and got the installation done perfectly. I got SPT Black 315ltr tank installed on 1/5/26 working fine but set temp. is 55C and it heats up to 53 C, so i am thinking to increase to 58 to to get enough hot water for showers. Good installation team Show reply

  • Thumbnail
Chunshu W.
Chunshu W.
  Verified

Hello everyone. My Aquatech X8 was installed in my home yesterday, and it's perfect! I have to thank Hitech HotWater for recommending several water heater products to me. They helped me understand how heat pump water heaters work and, based on my family's needs, recommended the Aquatech X8, which offers the best value for money. My family loves… Read more ·  1

this product. We'll gradually adjust it to its optimal state. I highly recommend this product. I'm very grateful to Aquatech Solar Technologies Pty Ltd for designing this perfect product for us. Thank you. I also want to thank the plumbers and electricians who installed the water heater. Thank you.

  • Thumbnail
Chris
ChrisNSW
 

I had a Auquatech x8 installed. Maxwell the consultant and Liam the installation adviser were excellent and timely done. It is set up to run in solar window. Water was hot 3hr after installation so far so good. Installers were no fuss and efficient. Show reply

  • Thumbnail
Lee
Lee
 

Wayne and Nicky did a great job on my installation and made the whole rebate process very easy to complete Show reply

  • Thumbnail
Christine M
Christine MNSW2 posts
 

HT205572 Very happy with our Heat Pump tank installation. Everything went smoothly, the team was professional and efficient, and we’re thrilled with our new water tank. Highly recommend! Show reply

  • Thumbnail
  • Thumbnail
hong n.
hong n.NSW
  Fair Incentive

awesome team, quick installation, done in professionals, all job secured with installation covered. I'm happy with their works. Show reply

Plumbers

Find out how HiTech Hot Water compares to other Plumbers

Know better, choose better.

Compare all
  • Thumbnail
  • Thumbnail
Kat13v
Kat13v6 posts
  Verified

This month I had an All-in-One Heat Pump installed to replace an aging Rinnai Gas Instant Water Heater. Maxwell from HiTech was one of the first to respond to my request for quotes and was also very proactive in following up expressions of interest. They provided information on a range of brands and were able to deliver my final choice of an… Read more ·  1

Apricus system. They were also very clear about the additional on site charges due to Switchboard connections and upgrades. Liam arranged the installation within a week and also provided clear information about the price, the installation requirements and timeline. The actual install was carried out promptly by a group of competent Tradies with a helpful and can-do attitude, plus they cleaned up after themselves. The system has been running for a week and is quieter than the old system, providing a regular supply of hot water for a 3 person household.

The quote included: Supply Heat Pump Hot Water System. Standard Swap Over Installation. Standard Plumbing Work (up to 1m for Hot Water and 1m for cold water) above that $40 per meter will be charged extra TPR valve, Tempering Valve, Pressure Limiting Valve, Duo Valve or Non-Returning Valve, Standard Electrical Work (up to 3m) above that $35 per meter will be charged extra RCBO/Isolator Logistic Readymade Concrete Slab. Conduct Comprehensive Evacuation of the system (For Split System) (If Applicable). Removing and Disposing of Old Water Unit, including all waste. Supply Wall Bracket (For Split System) (If Applicable). Installation by Licenced Tradee.

  • Thumbnail
  • Thumbnail
Lee F.
Lee F.QLD2 posts
  Verified

Hi all. I had a heat pump hot water system installed, arranged by Liam and Ray. Their service was great and I didn’t get stung for “extras” which was good. I’m not being paid or getting any discount for this - it was genuinely easy and a smooth installation. The hot water system is running well and only using solar- saving me over $1000 a year on my gas hot water bill Show reply

  • Thumbnail
Leo
LeoNSW28 posts
  Verified

I had an overall very good experience with this company. The installation was organised quickly and carried out promptly and professionally. Everything was completed with great care and precision, and the team made sure the site was left clean and tidy once the job was finished. Wayne was extremely helpful and patient throughout the process. He… Read more ·  1

took the time to provide clear and practical advice, which made the whole experience much easier for us. I'd only wish he'd mention an extra fee for delivering the unit from the road to our backyard. Liam was also very courteous and efficient, arranging the installation at the earliest possible time and keeping everything well organised.

The team of plumbers and electricians arrived right on time and carried out the work with impressive professionalism and superb workmanship. Electricians made the wiring match the existing wires. I'm very happy with the outcome and would highly recommend this company to anyone seeking reliable, high-quality service.

  • Thumbnail
  • Thumbnail
  • Thumbnail
Paul M
Paul M
 

Wayne and Liam were great to deal with. Installation was hassle free. The HWS was reasonably priced and is working fine. I would recommend. Show reply

  • Thumbnail
Malcolm C.
Malcolm C.
  Verified

I'm more than happy to have this company do any work for me as I found them very honest and polite thanks to HiTech Hot Water, and the follow has been more useful thanks to you all. Show reply

  • Thumbnail
  • Thumbnail
Chris P.
Chris P.NSW
 

The installation was prompt and handled by a professional team who supplied and installed everything within two days of placing the order. Ray was a pleasure to work with and provided excellent advice in helping us choose the right brand. Liam was very helpful and courteous when organising the installation. The team arrived on time and completed the job within a few hours, delivering superb workmanship. Highly recommended! Show reply

Latest follow-ups

Gloria H.
Gloria H.
 

Liam and Ray where helpful with information prior and after installation, Thank you. Also the tradies Plumber and Electrican made the installation easy. Thank you HiTech Show reply

 Follow-up  · The system is not working, please advise as soon as possible on how to get it fixed

  • Thumbnail
MMM
MMMNSW2 posts
 

Great experience with helpful, clear and efficient communication, explanations and service. The quote is detailed, and clearly states that there will be a cost per metre for additional wiring (if needed) that they cannot see until you get to the… Read more ·  1

house so that was absolutely fine. The service staff and the contractors were attentive, timely and lovely to deal with. The system is fantastic and exactly what I was after.

 Follow-up  · Answering followup questions: The installation process was fast and clean - very professional, no mess or disruption. The extra wiring was $30 per metre and they gave me a discount. That was clearly detailed in the quote up front so no surprise on the day. The system looks good and neat, sat on the same concrete slab as our old system.

  • Thumbnail
  • Thumbnail
Jono
Jono8 posts
  Verified

We moved from Tasmania where we had all electric home. We also had a heat pump hot water system. Our first priority was to buy a Heat pump Hot water unit and get rid of Gas. Having looked around we settled on a unit from HiTech Hot Water. We are… Read more ·  1

very pleased with our dealings with HiTech. The hot water comes faster than the instant Gas. I would recommend this company. The installers were very polite. The bonus will be that we also installed Solar panels on our roof. This will cut down the cost.

 Follow-up  · 1 Month on More than Happy.much Better & Faster than instant gas Hot Water. Saves money running on roof top solar.

Plumbers

Find out how HiTech Hot Water compares to other Plumbers

Know better, choose better.

Compare all

In-depth reviews

Mark G.
Mark G.
 

I ordered, and had installed, an IStore 270L Heat Pump Hot Water system. I found the sales representative Roman at Hi-Tech to be very responsive and clear with information about the options, prices, technology, warranty and conditions. Making my choice of unit, less confusing. After the order was placed, it was quickly confirmed, and the… Read more ·  1

installation was promptly arranged and confirmed by Nikki. The installation led by Julian, and his team including Peter, were outstanding. They communicated proactively, took steps to streamline the installation process and were able to expedite the installation to complete the work early. The piping and electrics were expertly structured, leaving a professional appearance , which is appreciated because my chosen location is in an area seen by my visitors. After installation was completed, I was coached in the operations of unit by Peter, and the team departed, leaving the environment as clean as it was before they arrived.

The hot water is flowing and the family is happy. Well done HiTech Hot Water.

Krishna B.
Krishna B.2 posts
 

I recently had a heat pump installed at home through HiTech Hot Water (Order no HT194982), and I couldn’t be happier with the entire experience. From the very beginning, what really stood out was the level of guidance and transparency provided by the team. They took the time to genuinely educate me on the different options available, helping me… Read more ·  1

choose the right system rather than just pushing a sale. Their advice on the appropriate tank size and the optimal location for the unit was incredibly helpful and clearly tailored to my home’s specific needs. The on-site assessment was thorough and professional, which gave me a lot of confidence in the installation process. Everything was handled smoothly, and the system has been running perfectly since day one. They were also the most competitive on pricing compared to other quotes I received, which made the decision even easier. What truly sets them apart is their genuine advice and service. It’s clear they care about customer satisfaction even after the job is done, which is rare these days. I highly recommend HiTech Hot Water to anyone considering a heat pump system — knowledgeable, professional, competitively priced, and genuinely customer-focused.

Senthilpavai K.
Senthilpavai K.
 

HT204942 - I recently had a heat pump installed at my residence through HiTech Hot Water. I had a very positive experience with the people I spoke to and with the installation team at my residence. The electrician and the plumber were both very efficient and professional and installed the heat pump within a short period of time and left the place… Read more ·  1

clean and tidy. The one thing that wasn't satisfactory was that the installation team was not fully aware of the conditions at my property. I have a separate Studio which needed to be connected to the heat pump and this information was not conveyed clearly from the Marketing team to the Installation team and to the people who came to install on site. It would have been an amazing experience if all the facts had been conveyed clearly as we had a bit of confusion on site at the beginning, as the plumber was not aware of the additional work that was required. However, it is all sorted now and I will have to get additional work done to connect the Studio to hot water. Overall I had a very good experience in using the services of HiTech Hot Water. I will definitely recommend them.

Recent reviews

Drew
DrewNSW4 posts
  Verified

Approached 2 companies to get a quote for new Heat Pump Hot water installation, Genie & Liam from HiTech Hot Water promptly provided info and quote (still no price from other company). Once that was accepted installation was arranged within a few days. Installation time was put back on the day of installation, but was completed on that day. Both… Read more ·  1

plumber and electrician hooked it all up and disconnected old solar system that had developed problems. Very happy with service and look forward to no hot water problems now.

Ashish
AshishNSW2 posts
  Verified

Bought a new Hair Hot Water system HT206560 through HiTech. They came highly recommended and I can see why. Excellent comms from Wayne initially and then from Liam, guided me through what kind of hot water system to purchase, kept me updated at every step with timelines and the install was very smooth and easy. Highly recommend HiTech and will surely use them again as needed. Show reply

Roshan
Roshan2 posts
 

Excellent customer service and installation process. Great coordination from Genie and Reynold. Electricians and installers were very efficient. Highly recommend Show reply

Catherine Jones
Catherine Jones2 posts
 

I found dealing with this company extremely easy. They were very helpful in product choice. The team they sent to install my heat pump turned up on time. They were very professional, and walked me through the process. They removed all the rubbish from the installation. The heat pump they installed is working very well and quietly. Order number HT205702 Show reply

Renee
Renee
 

Thank you for the excellent service we received from Liam and Marsh. Both were professional and courteous in their communication. We are very satisfied with HiTech service. Thank you for being so efficient. Show reply

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.