Unprofessional Staff and cleaver , make the buyer fool
Though it is pretty late to review but I have to do , bought a house from HS in dec 2019 , I was looking for a fair deal but it was'nt like as per my expectation . Some of the fixers which are installed at the time of inspection eg Automatic jet etc which make the property valuable are removed by the owner before the time of settlement , though the agent was well informed on time before the settlement but they are already having a handful of execuses for them , moreover , In my structure inspection it was clearly mention to replace for the show...er base of the secondary bathroom , they promised that they will replace before the settlement but later they did a cleaver job by covering the cracked shower base with mat at the time of final inspection , we trusted them that the shower base replacement had been done but they breach our trust , they don't pushed seller to replace it as we all know they only got the comission from seller , so they don't care for the buyer . I would suggest not to go to Hocking if you are planning to buy a property but on the other hand they are best to sell your property . they are pretty confident to represent a property that attracts the buyer and later they will remove all that attraction and make the buyer fool . Though if it is possible I will give them a ZERO star but there is no option for it .
Worst experience I have buying a house from Hocking Stuart Melton
The agent at Hocking Stuart MELTON is very tricky cunning and a liar. The agent Damien and Sarai promising so many things about the house when I inspect it and now after settlement done, most of the things is not done and none of the agent have the courtesy to even reply my message nor pick up the phone. So please be careful when dealing with these agents from Hocking Stuart MELTON they are the worst in the business.
Run a mile from this agent. Look up their history of trouble with the regulator.
Unfortunately, my experience with this agent was the worst I've had. I wish I'd googled them first because they have a well documented history of underquoting and other problems with the regulator. They've had huge fined levied against them. Live and learn I guess. They accepted my offer, drew up and signed the contracts, then pursued and secured a higher offer from another purchaser. A Dutch Auction I believe is the term. When confronted, the Director and Managing Directors both turned to all out abuse, name calling and dishonesty. Not exactly what you look for in an agent. The best indicator of future behaviour is past behaviour. Do yourself a favour and don't use them.
Please clarify if a property is furnished or not
The photos for the property I inspected showed the place as furnished and for $300 a week I expected it to be furnished. I traveled all the way from Queensland just to find out it’s not furnished. If you had put that in the listing on domain and realestate.Com.Au it would have been helpful!
What a waste of over a thousand dollars to come down to inspect (which is required by company policy) just to find out it’s unfurnished when you should have stated it before hand or had unfurnished pictures on the listings.
Rent overpayment on vacating property not refunded for 6 weeks
HS Glen Iris: I had to chase up my rent overpayment. Sent 4 emails. Had responses to first 2. Was told they no longer held funds for property. Took further action from me via phone calls before the issue was sorted. I *think* the money will be reimbursed soon as I've now been asked for bank details.
Would I use them again
Not likely ,at least not the Melton branch ,no follow up,no open house ,no interest,lazy agents cant communicate with each other won't refer each property within offices,no effort put in only waiting for internet interest wasted my money and time and they employ third parties for advertising who then send threatening emails when your house doesn't sell within an allotted time even though contract stipulated pay on sale or cancellation of contract either I was very unlucky with my choice of agent or this is the norm not impressed at all ,I do realise that the housing market is not optimal at the present time but I expected better one point in their favour is they did admit to certain stuffups
High fives all round.
My husband & I are happy to be able to say that we have found Hockingstuart to have been pivotal in the sale of our home in West Sunshine. Sam Hogan and his team put together a sale plan for us which resulted in a great outcome .We fund them to be very professional but at the same time friendly and helpful in allaying our anxiety.Our heartfelt thanks to the team and especially Sam Hogan. We would be happy to recommend them any time.
HS Frankston, so frustratingly bad it's laughable.
Honestly, if you see the HockingStuart logo, run. My recent experience with the Frankston office was beyond frustrating. The unethical and unprofessional behaviour of the property manager resulted in the need for VCAT involvement. Thankfully VCAT was able to explain the situation to the agent and my money was returned. HockingStuart Head Office customer service and the Frankston office directors do not respond to communication, which is a shame because they need to be aware of the damage to their branding by inadequately trained staff. I can't imagine the landlord was thrilled either given both he and I were inconvenienced by the agent's lack of knowledge and understanding of her job.
A prefect real estate agent *****
The sale of the house feels like a miracle! Thank you for getting it sold!
I have tried many months to sell my house with other real-estate agents without success and was thinking to get tenants in my property as its not going to be sold at all but I am so thankful to have Mr. Damien Spiteri (from Hocking Stuart Melton, VIC, 3337) as an my real estate agent.
Your methods of attracting buyers worked! I was blown away to have two offers made on the house in the first week. I really appreciate your hard work of showing the house not only in the...
Trying to take bond money for nothing
Hocking Stuart Ballarat rental department should be avoided or it will cost you your bond without good reason. This seems to go all the way to the top. I asked the head office to contact me about my complaint and they had the Ballarat office call me. How strange. They want to take my bond money for lies. They will have to fight for it.
Tenant for two years, never asked for anything, rent 100% on time through the Geelong office. Property manager changers three times with no notification. inspections with no reports. Notice to vacate issued as owners moving in, no assistance in finding another property to rent or buy. Staff rude and unprofessional. Would not recommend to anyone.
Glen Iris, Melb_Property Management 3 stars. Untrustworthy (LIARS). Poor follow through
They used a whole stream of lies to entice us to have them manage our property, and i later found out the extent of lies to us when they were searching for suitable tenants. Really quite a lot.
Just one example from the beanstalk of "honeymoon/ courtships" lies was telling us the property could be leased for xx amount, but after signing up with them, they suggested about 10% lower rental figure, and combined a whole sleuth of other lies and misrepresentations, it delayed renting the property. That may not sound important, but it was crucial...for us at at that particular period of our lives to receive honest and accurate information. It was later proved that they also gave inaccurate information. My impression is that i was dealing with an insatiable sales driven glutenous company, whose word can not at all be trusted. Their good side; 1. They did an ok job in leasing and tenant selection. (3, or near 3 stars)
St. Kilda Office Property Managers
As an Owners Corporation Manager I deal regularly with both Alex Drakulic and Jordyn Edwards from Hocking Stuart in St.Kilda . It is always a great pleasure dealing them both over separate property and tenant issues as they are both reliable, cheerful,prompt and accurate in their responses which is most refreshing.
- Verified customer
Never buy off the plan property from Epping Hocking Stuart
Were completely lied to about an off the plan property. Wanted it finished quickly and were assured of deadlines just to get us to sign contract. There has been lie after lie about the completion dates. The agent is friends with the vendor, so is working for their best outcome not the buyers. He implied we could possibly get our deposit back but this was just to cover himself because he knows he acted in a misleading manner. It has been over a year and agent does not return calls at all. We have not been contacted by his mates the vendors...EVE...R...and have absolutely no idea of colours or any details. There have been a series of dodgy trades working on the property sporadically and there is still damage that has not been repaired, that we reported 9 months ago. Once the contract is signed, this agents interest is zero...and he holds the title of Director. Be warned!!! Do not purchase off the plan properties from Epping Hocking Stuart, they con you into signing the contract and then wipe their hands.
Questions & Answers
How are you going to rectify confusion on your listings? I thought one of your listings was furnished because of the pictures and how it came up when searched on realestate.com.au and domain. Turns out all your company properties are non furnished. Would have been helpful to know before spending money I didn’t have to inspect the property (went from Townsville to Melbourne and had a rental vehicle and hotel costs which was over a thousand dollars) plus you guys had me hooked on the property and you made me feel defeated when it was unfurnished, if I had of known beforehand (which should be stated on the listings) I wouldn’t have felt like this. Please remedy this confusion on all your listings!
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