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Holden Dealers

Holden Dealers

1.9 from 281 reviews · View Statistics

Reviews

  • Product Quality
    2.3 (49)
  • Return Claim MadeYes (8) · No (45)
  • Customer Service
    2.1 (48)
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Amit B.

Amit B.South East Queensland, QLD

Eagers Holden & HSV - Holden Brisbane Dealer - Terrible customer service and technical support

published

Now I can understand why no one prefers to buy Holden. It's not the quality of car, it's the customer experience and after sales service.
Tool an appointment from Eagers Holden Brisbane for 7:30 AM for the diagnosis of car as sensor and indicator sound had gone quiet. They kept me waited for 4 hours only to tell me that they haven't found any issue and charged me $155 for this. This is despite I requested them multiple times that I need to attend a meeting and can't wait for long.
I doubt, they even touched my car. When I asked the diagnosis report, they asked $310 to do further diagnosis.
It's a scam, please avoid this place.
Happy to share the invoice if anyone thinks the review is not genuine.

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Kevin Beeston

Kevin BeestonPerth, WA

Failure to fix warranty issue

published

Colorado for warranty had for 7 weeks failed to fix car wandering all over the road and shudder in rear end said nothing wrong with car. Local mechanic diagnosed problem in 2 hours bent rear diff housing. Holden still won't fix the car. No wonder they went out of business.

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City Holden service mile end - excellent professional team

published

Service team Luke Hayden and of course mechanics staff all professional bright cheery nothing too much trouble and excellent !! Highly recommend

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Sheena M.

Sheena M.South East Queensland, QLD

Never take your car to Holden Sunco Budderim

published

Never go here, Never get a service, never buy a car. Certain male staff are absolute pigs and show disgusting behaviour towards customers. They lie and do anything to not fix your car proply. Even by telling you to never come back when cuz you queried there word and also so they dont have to pay for faults of your car under warranty.
And I'm not the only one this has happened to.
They stick together to lie for each other. Absolute disgrace. Will never recommend ever to anyone.
You will regret taking your car here if you do. Extremely unprofessional

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Mark

MarkIllawarra, NSW

Absolutely Terrable Gateway Holden Fairy Meadow

published

I had my Holden Commodore ute serviced at Gateway Holden yesterday & it was a very disappointing experience. I put the car in at 8:00am & would I like it washed I said yes & they would call me when it was done. from 3:30pm I kept trying to contact them to no avail. So I went there at 4:00pm they said it's ready just needed to type out the invoice. After waiting for 1/2 hour I complained & suddenly, my invoice appeared! Not only that they didn't wash the car. This is not the first time the service has been not up to scratch, no more will I ever go back!

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Not happy

Not happyNorth Western Region, NSW

Holden and Clancys Dubbo

published

One month to fix electrical issue.
New Holden service team but no software for 2011 commodore.
Car left outside in storms
Zero apologies and when I finally picked up my car couldn’t speak with a manager. Holden service and Clancy’s service extremely bad. Never offered a replacement vehicle.

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Fazz1977

Fazz1977Greater Melbourne (Outer), VIC

  • 14 reviews
  • 22 likes

Service department are super dodgy!

published
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Mike Chennell

Mike ChennellCentral Highlands and Goldfields, VIC

Outstanding After Sales Service

published

In November 2020 I purchased a Holden Station Wagon from Steinborner Holden in Gawler and the salesperson was Steven Larrett and just recently I encountered a small issue and spoke with Steve, who was on holidays but referred me to Fred Collier the Manager. The fact that I lived in Victoria, did not deter the team there to assist me and the matter was resolved without any issues. Total professionalism shown by this great team.
Thank you Steinborner Holden and in particular Steve and Fred.
Thoroughly recommend these guys.

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Anthony

AnthonyNorth Queensland, QLD

Discusted!!

published

Wouldnt even give them a star Everytime my car went in for service It got damaged the issues i had with the car never got fixed no one wanted to get back to me very discusted in the overall aftercar after purchasing the vehicle never would recommend anyone to buy or get there car serviced from there!!!!

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Michael012

Michael012Melbourne

  • 77 reviews
  • 26 likes

Patterson Cheney

published

Bought my VF11 Calais Sportwagon new from Patterson Cheney Vermont in early 2018. Very pleased with the vehicle which has been returned for three log book services since purchase. All work has been completed well and the vehicle is always ready on time. Customer service both on the phone and at the dealership has always been friendly and helpful. Capped Price Servicing also removes any uncertainty about the cost. Just hope all this support for Holden customers really continues for the next 10 years!

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Wock

WockWadalba

  • 4 reviews
  • 1 like

Service fail

published
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Ballarat Holden Scam

published

Called the so called service center, I explained to them the problem with the car and that I would normally fix it, but seeing as it was the middle of winter and I didn't have the correct tools I asked weather they could fix it, they said yes.
Took the car in they charged me $169 to tell me that they needed to get parts to fix the issue and quoted me $90 for the next visit. Next visit after the so called repair they tried to hit me up for 220. I said you quoted me $90 they revised there price back down to $90. Of course soon as it started raining the car door leaked. All they did is move car around the car park and charged me nearly $300 for the privilege. My advice is don't go near them.

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Gav

Gav

  • 2 reviews

Customer Satisfaction

published

Mislead by salesman. Advised you could update Satnav but you can't. Charged for a tyre that had a blow out while driving loan vehicle that had 20000kms of wear and tear. Who knows what was done before I had the car.

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holden dealership central coast

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Damage to expensive roof racks during service!!! Watson Holden

published

Recently had my 2018 Colorado get something fix under warranty at Watson Holden (only had taken it to this dealership due to another dealership not fixing my problem) and when receiving my car back I had noticed they had bent and twisted my $1400 roof racks.
Had called Holden customer service but they put it in the “too hard” basket, now I’m having to deal with the dealership myself on getting them replaced due to my racks now being compromised and no longer under warranty due to the damage and getting nowhere
Terrible service and will be taking this matter further

Customer Service
Incentivised ReviewNo
Store LocationWatson Holden Bundoora VIC
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Julie D.

Julie D.Sydney Surrounds, NSW

What did you do to my car?

published

I have a holden cruze 09 I needed airbags and brakeline fixed (recalls) I waited nearly a month (with me following up) so I contacted customer care and within days my car was able to be fixed! I asked for a rego check too and it failed due to major oil leaks and minor more believable things! All of a sudden my car has a load of smoke coming from under the bonnet, my car has never blown smoke, broken down or had any problem whatsoever until holden looked at it! What happened to my car? It can't be just a coincidence! They quoted me at $1,200 to get it fixed! Thanks for that!

Incentivised ReviewNo
Return Claim MadeNo
Store LocationGosford dealership
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Jacqueline R.

Jacqueline R.Forde 2914, ACT

Gardner Holden 1308 Albany Hwy, Cannington WA

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clem

clemPerth, WA

be aware clarkson holden

published

Clarkson holden daughter takes her car to service only to be told she's up for more money and can't take her car cause it not road worthie only to ring me ( her father ) in tears to get money to get her car back a 2013 holden cruze she gets it service in holden all the time take a good look at her customer service holden from a very furious father

Incentivised ReviewNo
Return Claim MadeNo
Store Locationclarkson w.a
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barney1465

barney1465Melbourne

  • 3 reviews

Holden customer service, live chat, communication

published

Received an email reminder to drop off car for service on a Saturday to find that they do not service on the weekend anymore, no communication given wast of time

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Chris L.

Chris L.Sydney, NSW

Customer Service 101 - FAILED

published
Incentivised ReviewNo
Store LocationAlto Holden
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Page 1 of 15

Questions & Answers

Sharon

Sharonasked

How do you change and airbag and the steering wheel comes back Pointing to the right.

No answers
Olly O.

Olly O.asked

how long does it take to fix power steering recall on vf commodore

1 answer
Scott
Scott

generally it would take about a day to replace the steering assembly, or at least thats how long it took to get mine done.

Stan J.

Stan J.asked

I bought a brand new LTZ Colorado picked up on 29/07 /2019 I have been having clunking and shuddering
from the auto transmission, I took it back to the holden dealer and am told I need a new torque converter
which I now am been given the run-a-round about not being able to get one can you please answer my question!!! WHY?

1 answer
Lindsay Wagorn
Lindsay Wagorn

good luck, im in the same boat been without a safe car for over a week !!!! No loan car no care ! Brand new Acadia. Its disappointing isn't it ! Good Luck !

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