These hoses are TERRIBLE.. AVOID AT ALL COSTS
I had bought 2 of these hoses for the front and back of my house, after about 8-9 months both hoses started leaking internally. Trying to repair these I opened the hose reel to find a really inferior standard hose connection fitting inside, not sure how Holman expect these product to not leak when these hoses constantly retract and extend. so I fixed both worked for about 2-3 month, the same issue again. Terrible products, I have had a couple of hose reels from other manufacturers at my previous house, which lasted well over 7 years without the need to repair. I expect better for the price. AVOID AT ALL COSTS, there are better manufacturers out there.
I am now currently in the market to replace both these useless products and will not buy another Holman inferior product.
Cheap nasty garbage
Just buy a decent one. These things are no good.
I bought two and both have cut water pressure in half, which is bad if you already have low pressure .
Terrible; so sub standard it’s unusable
The multi function head fitting is so badly made that it pops right off as soon as you turn on the water. Don’t bother buying this product - it’s expensive and unable to be used. I shall be returning it tomorrow and avoiding this brand in future.
Repairable query - Nice to have good customer service
I had had the 20M retractable hose for a while and the cold weather has worn out the Tap to Reel part. I called their customer service, and [Name Removed] was fantastic on the phone and sorted me out with a spare part replacement. Nice to have products that are repairable, and good customer service is a really nice bonus.
Doesn't go the journey.
Have purchased 3 Holman retractable hose reels in recent years. 2 out of three gave out after 3 years. The most frustrating problem is the hose coming off the reel inside the casing. Once that happens, you are gone!
Purchased in September 2016 for $139.00.
Hose has stopped retracting
I purchased the a above hose reel at great expensive to myself approximately 4 to five years ago for my B & B which I know has had very little use. I read that a large number of owners of this product have had the same issue as me with units much younger than mine.
I can see orange ?teeth sitting in the base of the unit. I assume this is the retracting mechanism broken.
Unit ID is 1625.
What would you suggest to rectify this issue please.
Cheers in advance
Failed 1 week after the warranty expired
This product is made of bad quality.
Firstly, during the time we have had this, the hose didn't retract properly and got stuck anywhere between 1 to 2 meters of hose left dangling out. It would take 4 or 5 attempts to pull it out and back to get it to go back correctly. I had to cut off appro 5 meters of hose to ensure there was enough room inside the casing so as not to get caught up. This helped slightly.
Now a couple of weeks ago as I was using it and there was a clunk inside the casing when extending the hose and now it won't click in and stop at any given point, I have to stand on it to keep it where it is.
Really disappointed with this
Extremely disappointing products
I purchased the Holman Auto Retractable Hose reel about 6 years ago. My first impression was a good product, however that did not last long. The supplied spray gun failed within 2 years, I purchased metal multi-function spray gun. It failed within the 2-year period. I had it replaced under warranty. The second gun failed. I decided to investigate the problem. I found small pieces of metal in the nozzle. Looking further I found a small spring (part of the flow control) had rusted out. I removed that and the gun worked OK. No auto shut off, but that was OK. The next the tap adapter failed. Looking at the inside of the adapter I found that the small white grips that hold the adapter to the tap adapter were broken. I replaced it with a brass one. The most recent failure was the Retractable Hose Reel: it would not retract. I was told the unit cannot be repaired. So I decided to dis-assemble at look at it myself. I found that the spring had snapped. I would not buy another Holman product. Yes, it was 6 years old, but too many problems caused by poor quality design/ material.
Bad locking system
Bought from bunning. It working fine for the first year. Love it. Until this second year. It's starting to get malfunction. The locking system failed. Sometime lock sometime not. So I'm struggling to use it. The retractable system is very powerful. Can cause injury when you don't expect it to retract. I can't find the receipt. So..... my hubby is my back up. Wish me luck .
Purchased in March 2017 at Bunning for $150.00.
I have wanted a retractable hose for years and was so pleased to receive one for Christmas. But my joy was short lived because it kinks constantly when in use. It is so annoying to find the flow of water ceases and to have to go back to undo the kink, not once but several times each time I use it as I move around. My old hoses had to be manually wound onto the storage reel but were kink free, resulting a more user friendly product overall. I couldn't recommend this brand.
Bought two of these, threw the Bunnings receipt away, installed one, motor broke after a couple of weeks, hose is still lying around in the garden, other still in the box, will both go in the bin and my faithful old pope will come out of retirement.
Won't retract, terrible straight out of the box
Bought this house reel for 130 and it just screamed low quality when I set it up, the retracting mechanism worked some times at best would pull in 3 metres. Would never buy another Holman again
Have two of these, both failed and hard to get Holman to supply parts
I have two of these hose reels, one is a 20 Metre and one a 30 Metre. They are just over three years old and they began failing about a year ago (yes I should have gotten them replaced under warranty then, but don't use these until summer, so kept putting it off till it was too late).
Both don't rewind the hose properly as the belt is somehow oversized and keeps slipping and jamming stopping the hose from being evenly distributed on the reel upon return so it just piles up and stops.
I phoned Holman twice to try and get a replacement belt and their response was that the person I had to talk to was not available, left messages and received a call back, I phoned back and somehow within those two minutes he became unavailable again and have not received a call back since. Tried emailing, twice, no reply whatsoever.
So I stripped one of the reels down and removed the belt, it seems as if it would not stretch but it simply does not fit snugly on the cogs, thus the problem.
Since I can't get a belt replacement, my intention is to possibly remove the gearing and move the hose manually side to side when returning the hose to the housing. Alternatively I will put up a tyre rim and hang the hose on that.
Just disappointed in the lack of response or help from Holman in me wanting to purchase a replacement belt...…..seems I wasted my money having only gotten three years use out of these two hose reels (only ever used them about 20 times in total in that time.
Thought I'd warn others and seeing lots of others online having the same problem I would certainly try another brand if I were to ever take a chance on a hose reel again.
Update: They sent me a belt replacement, I fitted it and exactly the same the belt slips off the cogs because it is too long, just bad design....avoid at all cost.
Purchased in February 2016.
Zero stars actually...it is cheap and is cheap! Used 3 times then water gushing from inside reel. Waste of time and money.
Have taken it back and got a refund. Back to Hoselock...more money but have one 3 years old and as good as day one and worth the extra 75% cost
Purchased in March 2019 for $99.00.
Lasted 2 days before failing
I wish I'd read this review site prior to buying. The Holman website was excellent and gave me confidence to buy the cheapest retractable hose reel at Bunnings. Installation was easy, and although the pressure from the 12mm hose is significantly less than my previous (larger dia) hose all went well for about 24hrs. Day 2 I pulled the hose out and it locked. Then when I tried to retract it the hose retracted about 500mm then locked. Another pull and and it retracted another 500mm. Sometimes it wouldn't retract at all. I then pulled out 19m and it wouldn't retract at all. I'm taking it back to Bunnings for a refund and will buy a Pope one instead. Holman, if you are reading this, some notes on troubleshooting would be appreciated on your website and an increase in quality.
Don't waste your money
Just after 6 month of usage, the hose no longer retract fully. Then I tried to change a hose inside by following the instruction book. It just didn't work, and the whole thing broke. Don't waste your money on this !
Retract failure and poor customer service
Received a 30m Holman hose, missing lid to start with basically told lying as it doesn’t happen must of happened at bunnings, then retract failed. Returned and got nylex brand! Great product so far
Very average for price
Have read all the reviews and replies regarding this product. My retraction failed so pulled apart out of curiosity. Spring badly rusted and broken. Incorrectly fitted O ring was cause
Purchased in June 2015 for $180.00.
I have 3 different brands of hose reels and have had the Holman for 6 months and is working fine for me. The hose itself is a better quality than one of the alternatives. Hopefully it lasts a lot longer.
Purchased in August 2018 at Bunnings for $100.00.
Waste of money
Absolute waste of money, 1 month out of warranty and it won’t stay out, just continually retracts! Don’t buy one! I will be buying a manual one next time and definetly not a Holman!
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