Reviewer Photos & Videos
The 3 yr old model was very good and sturdy so I thought I’d by a second one for the other side of house. Bad idea.
Rang Holman up and the reason that was given to me was COST CUTTING ! . This is being returned to Bunnings today
Bought from Bunnings, no surprise there and got junk for top dollar, two months old and will not retract, sick to death of paying top price at Bunnings and getting crap
Purchased in December 2019 for $150.00.
Not fit for purpose
Just outside 2 year warranty and unit fails to fully retract. Unit has only been rarely used.Apparently it has lost its tension and this is unrepairable. I believe this unit is not fit for service.
Second Holman I've bought. First one wouldn't retract after 4 years. Had Pope at other end of the house which, though noisier, is still going after about 10 years.
Moved house 4 years ago and couldn't remember which one was the good one when I had to buy hoses. Bought 2 Holman 20m for front and rear of house 4 years ago. Front of house ok but other one wont retract. Is 4-5 years normal for mechanism to fail? There is no easy way I can see to get access to see wahat problem is and possibly fix it. Too cheap to get repaired! The modern dilemma. Might try Pope or Certa next. How much worse can they be.
Holeman, our date says 17/41 and today it has stopped retracting. We bought 2 and installed one soon after purchase and one a year after we bought it. The first one installed is still retracting. Is it still under warranty , before I start looking for a receipt??
NEVER purchase this product 2nd one failed within 12 months
First hose reel would not retract after 18 months 2nd reel leaks internally water pouring out take back no proof of purchase cannot fix or replace NEVER buy Holman products
No Quality Assurance
Obviously they need to work on the locking mechanism of this product. So many reviews with the same problem. I have this problem with my 20 meter Holman as well. These are expensive hoses and the quality is not up to standard.
Taking it back today - rubbish
We bought a 20m and a 30m, installed them and tried to use them. Absolutely no flow through the hoses. The water pressure is about half what it was with a hose connected directly to the tap.
They weren't the cheapest, and would expect better. Taking them back to Bunnings today.
Didn’t last long
2 years old and the retraction lock is broken! Out of warranty and I have read that this is not a replaceable part. Used once a fortnight on average so poor quality I guess. I had hoped for longer life!
Holman 20mt Self winding garden hose
Works a treat, was one of only two that the bracket was connected to the middle of the spool. Many others in the market have the bracket positioned at the bottom of the unit causing strain on the bracket. Whilst it is made out of plastic, rather than steel as many items are these days. It carries a 2 year warranty and as it can be sourced from Bunnings they will help if required. I had previously tried another brand and the changeover was so easy.
Works easy and would buy again if another unit was required.
Purchased in December 2019 at Bunnings .
Buy another Brand
The rewind mechanism won't move along the whole length of the drum so that the hose is only wound onto one side. Its faded badly and looks crumbly already. A very expensive buy considering this is only the start of its second summer in use
Poor performance for price.
The reel pulls out ok, but retracting it it bumps quite badly along for some reason, not very smooth so must do so slowly. The plastic is clearly being affected out in the sun and is quickly fading turning white on the surface where once is was grey, doesn't appear very UV resistant at all. No point changing it but it's only been 3 months in use so can't imagine that'll take long. Do not buy. Going on the reviews and defensive responses here regarding the environment (using the argument people use a disposable phone or computer just throws resp...onsibility back in the face of the consumer without acknowledging the product should be and could be better) they clearly don't take what I've seen seriously enough. They were sold as the premium brand at Bunnings, but going on that isn't much of a sales pitch because often the best isn't found at Bunnings anyway. Disappointed.
Looks Cheaply Made
My older model holman hose reel with metal brackets was due to be replaced as i had for six years with out any problems. I thought i would buy a new one same price thought can't go wrong the older unit was solid and who in there right mind would change something that worked. When opened the box the bracket was plastic, where the unit connects to the bracket isn't even reinforced like the older model. The spray gun is smaller and lighter than the older one, It looks really cheap. I know it has 2 years warranty, but warranty can be a headache. I ...didnt even take it out of the box. I just took it back. I didn't use the product but just looking at it made me feel like its cheap and not going to last. Not worth 95.00 the quality isnt there. Even when i opened the top it didn't look as solid as my old one. Out of curiosity i looked up the reviews on this product and im happy to say im glad i took it back.
Had three both 10 metre and 20 metre, all have failed.
Purchased 3 of these in the last 18 months, all three have failed to brake. Luckily to have been used more than 25 times each and then they fail. Bunnings kindly replaced 1 but I didnt keep receipts for the next 2 and now have 2 that dont work. Not happy and wont be burnt again. Looking at the reviews Im not the only one. Avoid like the plague.
Massive pressure drop. Started leaking from unit. Couldnt work out why it wouldnt retract. I think the main spring has broken. Now its just an expensive normal garden hose. O well. No receipt.
Designed to fail
Purchased 2 and I am unhappy with the quality. If you look at the photo you will see that the drum rubs on the notched belt. The side is not rigid so distorts and once the belt ages and loses its flexibility will easily break and it is not user replaceable.
Also Holman on their site have a video of how to replace hose if needed. This is no longer the case as the hose is crimped so the video should be removed.
Purchased in December 2019 for $134.00.
Huge pressure drop
Bought 2 of these from Bunnings. So far, so good but reading the other reviews I'm not holding out much hope. My main complaint is the massive pressure drop through the internal rotary joint. It really is bad.
UPDATE Dec 2019
I was wrong. The pressure drop is not bad, it is HORRENDOUS. With the end of the hose open, the tap on full, the house pump was able to build up pressure and cutout. Unbelievable.
Worst product ever bought
Had it more than 2 years but obviously not designed to last. Bracket rusting - hose gets jambed - gun is made cheaply and broken - top cover wont close - tug of war beyond 20m - hose bulging in spots - In future will avoid cheap crap from Holman!
Less than twelve months. Hardly used Spring has failed. Pull it out the box and noticed how cheaply it is made. Keep your receipt you will need it. I didn't.
Lasted just long enough for the warranty to run out
The reel failed to clamp hold of the hose
This is a junk product
Do not spend your money on it
Beer would be a better investment
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Questions & Answers
I have a Holman 20 17121 and the lock won’t work. Is it still under warranty
Hello Rick, for product support, please contact Holman on 1300 716 188.
I have a XW 20 Holman retractable hose reel, the lock stopped working today, it has a date 17/46 can I take it for a replacement, it was a gift from my son and I don't have the receipt, assuming the adding of 6 months to the manufacture date can it return it to Bunnings for a replacement? Without being able to lock it is useless.
My unit failed 3 months after warranty. Considering this appears to be a common situation in the reviews and the initial Holman response was arrogantly offhand, I informed them I was making a complaint to ACCC that the unit is not “fit for purpose”. Which I did. I also informed Bunnings. I immediately got response both from Bunnings and Holman and received a full refund.
Hi, 17/46 is the number under my lid. The guide basically lost all tension after the unit kept bunching to one side and now when it reels back in I have to move it from side to side manually to try and mimic the layering action. Of course, the last few metres never goes back in.
I’m looking for the receipt as we speak, but wouldn’t think it would be more than 18 months old. Love the concept, but should have known nothing is made to last anymore. Back to the old wheel rim if the $140 gizmo can’t be fixed... cheers Yonny.
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