Huge pressure drop
Bought 2 of these from Bunnings. So far, so good but reading the other reviews I'm not holding out much hope. My main complaint is the massive pressure drop through the internal rotary joint. It really is bad.
Worst product ever bought
Had it more than 2 years but obviously not designed to last. Bracket rusting - hose gets jambed - gun is made cheaply and broken - top cover wont close - tug of war beyond 20m - hose bulging in spots - In future will avoid cheap crap from Holman!
Less than twelve months. Hardly used Spring has failed. Pull it out the box and noticed how cheaply it is made. Keep your receipt you will need it. I didn't.
Lasted just long enough for the warranty to run out
The reel failed to clamp hold of the hose
This is a junk product
Do not spend your money on it
Beer would be a better investment
Avoid buying this retractable hose.
I have made the mistake of buying 2 of these retractable hoses, one for my backyard and the other one for my pool area. I misplaced my receipt and after about 5 months, both are no longer retracting the hose.
Filling our tips and destroying our environment with Holman hose reels.
Terrible quality. Lasted less than 6 months until it started to leak from the unit and the retraction system broke around the same time. Holmans customer service just responds with why dont you swap it under warranty. Well, i have many reasons why. Two of these reasons are: 1. What a huge waste of plastic destroying our environment during manufacture and then again rotting in a tip. 2. I cant be bothered keeping my receipts and the only way to replace, is to give Bunnings all my details including drivers license number and address to be able to claim a replacement. Shame on Holman for producing such a throw away product and the only recommendation being to replace replace replace when broken.
- 1110H (10m)
- Verified purchase
Pretty poor quality product
I brought 2 sets of these (one for front yard and one for back) a few years ago (from Bunnings, I think around $60 each).
First up, make sure you get one with enough length of hose you need to reach all parts of your yard... you can't add more hose later! (my first mistake).
The first unit broke within a month, and wouldn't lock out - it kept trying to retract. The internal mechanisms are plastic so maybe why they failed so easily. I didn't bother returning it to Bunnings, as I'd spent a bit of time and effort getting it bolted onto my mason...ry wall. The second unit lasted about a year or so before it stopped retracting. Ah well. Both are now in the bin and I've gone back to wrapping the hose around a cheap plastic hook on the wall. I'd say avoid these budget units as they aren't worth the money.
Useless after 10 months use.
We purchased this unit just over 2 years ago and because of travelling, only installed it and started using it in January this year. The unit has over the months got worse when it comes to retracting the hose to now not retracting at all. It looks as the plastic housing the spring has broken away. Considering it has only been in use for 10 months, but out of warranty due to being unopened and in storage for nearly 16 months, we are less than impressed with the quality and standard of this unit.
Not as good as previous model
Bought this to replace my previous Holman 30Mtr retractable which lasted a couple of years hassle free, but this new one doesnt retract as good and never fully rewinds all of the hose without several attempts of tug of war.
These hoses are TERRIBLE.. AVOID AT ALL COSTS
I had bought 2 of these hoses for the front and back of my house, after about 8-9 months both hoses started leaking internally. Trying to repair these I opened the hose reel to find a really inferior standard hose connection fitting inside, not sure how Holman expect these product to not leak when these hoses constantly retract and extend. so I fixed both worked for about 2-3 month, the same issue again. Terrible products, I have had a couple of hose reels from other manufacturers at my previous house, which lasted well over 7 years without the...need to repair. I expect better for the price. AVOID AT ALL COSTS, there are better manufacturers out there. I am now currently in the market to replace both these useless products and will not buy another Holman inferior product.
Cheap nasty garbage
Just buy a decent one. These things are no good.
I bought two and both have cut water pressure in half, which is bad if you already have low pressure .
Terrible; so sub standard it’s unusable
The multi function head fitting is so badly made that it pops right off as soon as you turn on the water. Don’t bother buying this product - it’s expensive and unable to be used. I shall be returning it tomorrow and avoiding this brand in future.
Repairable query - Nice to have good customer service
I had had the 20M retractable hose for a while and the cold weather has worn out the Tap to Reel part. I called their customer service, and [Name Removed] was fantastic on the phone and sorted me out with a spare part replacement. Nice to have products that are repairable, and good customer service is a really nice bonus.
Doesn't go the journey.
Have purchased 3 Holman retractable hose reels in recent years. 2 out of three gave out after 3 years. The most frustrating problem is the hose coming off the reel inside the casing. Once that happens, you are gone!
Purchased in September 2016 for $139.00.
Hose has stopped retracting
I purchased the a above hose reel at great expensive to myself approximately 4 to five years ago for my B & B which I know has had very little use. I read that a large number of owners of this product have had the same issue as me with units much younger than mine.
I can see orange ?teeth sitting in the base of the unit. I assume this is the retracting mechanism broken.
Unit ID is 1625.
What would you suggest to rectify this issue please.
Cheers in advance
Failed 1 week after the warranty expired
This product is made of bad quality.
Firstly, during the time we have had this, the hose didn't retract properly and got stuck anywhere between 1 to 2 meters of hose left dangling out. It would take 4 or 5 attempts to pull it out and back to get it to go back correctly. I had to cut off appro 5 meters of hose to ensure there was enough room inside the casing so as not to get caught up. This helped slightly.
Now a couple of weeks ago as I was using it and there was a clunk inside the casing when extending the hose and now it won't click in and stop at any given point, I have to stand on it to keep it where it is.
Really disappointed with this
Extremely disappointing products
I purchased the Holman Auto Retractable Hose reel about 6 years ago. My first impression was a good product, however that did not last long. The supplied spray gun failed within 2 years, I purchased metal multi-function spray gun. It failed within the 2-year period. I had it replaced under warranty. The second gun failed. I decided to investigate the problem. I found small pieces of metal in the nozzle. Looking further I found a small spring (part of the flow control) had rusted out. I removed that and the gun worked OK. No auto shut off, but ...that was OK. The next the tap adapter failed. Looking at the inside of the adapter I found that the small white grips that hold the adapter to the tap adapter were broken. I replaced it with a brass one. The most recent failure was the Retractable Hose Reel: it would not retract. I was told the unit cannot be repaired. So I decided to dis-assemble at look at it myself. I found that the spring had snapped. I would not buy another Holman product. Yes, it was 6 years old, but too many problems caused by poor quality design/ material.
Bad locking system
Bought from bunning. It working fine for the first year. Love it. Until this second year. It's starting to get malfunction. The locking system failed. Sometime lock sometime not. So I'm struggling to use it. The retractable system is very powerful. Can cause injury when you don't expect it to retract. I can't find the receipt. So..... my hubby is my back up. Wish me luck .
Purchased in March 2017 at Bunning for $150.00.
I have wanted a retractable hose for years and was so pleased to receive one for Christmas. But my joy was short lived because it kinks constantly when in use. It is so annoying to find the flow of water ceases and to have to go back to undo the kink, not once but several times each time I use it as I move around. My old hoses had to be manually wound onto the storage reel but were kink free, resulting a more user friendly product overall. I couldn't recommend this brand.
Bought two of these, threw the Bunnings receipt away, installed one, motor broke after a couple of weeks, hose is still lying around in the garden, other still in the box, will both go in the bin and my faithful old pope will come out of retirement.
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Questions & Answers
I have read a lot of these reviews/questions and I too have the same problem being that the hose keeps retracting and not locking into place. Mine was a gift so I dont have a receipt
Batch number XW20 1737
Hi our hose won't retract. The number under the flap is 1647.
Is it still under warranty?
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