Zero stars actually...it is cheap and is cheap! Used 3 times then water gushing from inside reel. Waste of time and money.
Have taken it back and got a refund. Back to Hoselock...more money but have one 3 years old and as good as day one and worth the extra 75% cost
Purchased in March 2019 for $99.00.
Lasted 2 days before failing
I wish I'd read this review site prior to buying. The Holman website was excellent and gave me confidence to buy the cheapest retractable hose reel at Bunnings. Installation was easy, and although the pressure from the 12mm hose is significantly less than my previous (larger dia) hose all went well for about 24hrs. Day 2 I pulled the hose out and it locked. Then when I tried to retract it the hose retracted about 500mm then locked. Another pull and and it retracted another 500mm. Sometimes it wouldn't retract at all. I then pulled out 19m and it wouldn't retract at all. I'm taking it back to Bunnings for a refund and will buy a Pope one instead. Holman, if you are reading this, some notes on troubleshooting would be appreciated on your website and an increase in quality.
Don't waste your money
Just after 6 month of usage, the hose no longer retract fully. Then I tried to change a hose inside by following the instruction book. It just didn't work, and the whole thing broke. Don't waste your money on this !
Retract failure and poor customer service
Received a 30m Holman hose, missing lid to start with basically told lying as it doesn’t happen must of happened at bunnings, then retract failed. Returned and got nylex brand! Great product so far
Very average for price
Have read all the reviews and replies regarding this product. My retraction failed so pulled apart out of curiosity. Spring badly rusted and broken. Incorrectly fitted O ring was cause
Purchased in June 2015 for $180.00.
I have 3 different brands of hose reels and have had the Holman for 6 months and is working fine for me. The hose itself is a better quality than one of the alternatives. Hopefully it lasts a lot longer.
Purchased in August 2018 at Bunnings for $100.00.
Waste of money
Absolute waste of money, 1 month out of warranty and it won’t stay out, just continually retracts! Don’t buy one! I will be buying a manual one next time and definetly not a Holman!
After less than a week of operation, I was frustrated the reel was jamming on retraction, so I checked inside the inspection window. I found the rubber belt was off the gears, meaning the hose wasn't being fed properly onto the reel and was bunching up in one spot. I have spent an hour trying to get the belt to stay back on the gears, to no avail. So, I thought I'd check the web for any troubleshooting tips... then I stumbled across this site with many others reporting the same problem. If this is a design flaw, WITHDRAW IT FROM SALE and fix it!! Don't keep requesting people take their faulty product back for a (likely faulty) replacement. People won't do that - they'll choose another brand. As for Bunnings, I hope they're reading these same reviews and stop trying to sell them in bulk at the front of their aisles (Hmmm... I should have suspected they were trying to get rid of them). Where's the duty of care to customers from wholesaler or retailer? This isn't a dollar-store cheapie. This is from a reputable company sold in a major hardware store. Next time, Hoselink for me.
POOR quality unit.
My wife gave me a 1150 (30m) retractable reel for my birthday just under 3 years ago. Stopped fully retracting about 4 montha ago so now have to wind about half of the hose around the outer reel!! Not what we actually wanted!!! Phoned your Co. in Perth and , rightly, was told it is out of warranty. BUT spare parts are not available and the rewind mechanism is NOT replacable, Sounds to me, after reading other reviews, these machines are the same as any other "cheap " imports. Have them for a couple of years then chuck them out !! Will NOT be buying another one for $130 again. $60 will get me one with a 30m hose and if it only lasts for 12 months, I" still be ahead. Poor unit for Aust made.
Look at Other Reviews & Reels before buying
Purchased the reel on 12/1/2017 and on 22/1/19 it stopped retracting so 10 days out of warranty ! Contacted Bunnings who basically said tough. This is my 3 Holeman reel luckily the other stopped working during the warranty period. Time to look at other brands, I believe others have a longer warranty on the mechanics and stand buy their product.
Less than 12 months old and I don’t have the receipt. Believed that this was a reasonable quality product but very disappointed. Rubber belt the drives the guide to recoil the hose evenly across the drum continues to come off. This in turn allows hose to build up in one spot on the drum and stop the recoil. Very disappointed.
Poor Quality entry level retractable units for the warehouses
Purchased from Bunnings Dec 8th 2018. Installed a couple of days later. Returned Jan 14th 2019 as the case split . Screws pulled apart and reel started making loud noises when pullin hose out. This is what I rec'd from Holman
"It is very unusual that which happened to your unit. We do not make another type of retractable unit, only the 3 different sizes.
We are confident that a replacement will not give you any trouble!
If you are looking for a more robust unit, you are welcome to look at other brands from the premium range available at your local Bunnings stores. We only produce spring-driven entry level retractable units for the warehouses."
Lower pressure than Premium makes but has lasted well for me- rewind is a bit too strong
I have had a Holman 30 metre purchased Bunnings for three years now. It has worked without a hitch except that the 12 mm hose is probably 10 or 11mm. At that thickness and 30 metres long it doesn't have the pressure of shorter fatter hoses. Retractables work best if the hose is out straight without looping onto itself and then to be walked in to the reel housing. I found my Holman to have one heck of a powerful rewind, too strong really. I think the manual that came with the unit had instructions on how to lessen the retraction tension.
So whilts it doesnt have over a thousand reviews form once only reviewers like another retractable, I can say it is an ok unit. I also have Nylex and Gardena retractable hoses on other reviews.
Rob & Deb
Very disappointed & no response from Holman team
I bought a HOLMAN 30m retractable hose reel from Bunnings Old Noarlunga in SA about September last year 2018 but haven’t kept the receipt but have Credit Card evidence of the withdrawal. The hose reel slider only works occasionally when rolling & unrolling so jams all the time. The hose reel is almost unusable & only 5 months old. I have sent 2 emails to the Holman team as per the email address on this site & have received no response so far. Batch no. Is below
Info from inside the lid is 17/50 & >PP< XW30
January 30th 3019 Update: Absolute rubbish
I bought this hose reel in September 2018 & it has only worked periodically ever since. Now it won’t retract at all. I not have the Receipt but the batch no. Shows that it is still in warranty. I sent 2 emails to Holmans as per these Product Reviews & got no reply. I eventually rang the phone no. also from this site . and asked for them to supply an email to confirm that it could be replaced. Returned to Bunnings & exchanged for a fair bit more expensive Gardenia. This hose reel is chalk & cheese compared to Holman. In conclusion, product & Customer Service is dry much below par!!
Rust marks make unit look terrible
We purchased a Holman Retractable hose real 30 just on a year ago from Bunnings and about 5-6 months ago started to shown signs of rust marks. The rust marks have got worst and and look terrible (i have photos available). I have tried to clean them off but the stain still remains and looks dreadful. The hose real is also under a large eave.
The rust mark are running right down the side of the unit.
Purchased in 2018 worked fine until a month ago when noticed internal leaking on investigating found that the inner black reel was rubbing against hose line subsequently causing a hole in hose. Unable to rectify due to connection design. Disappointed for money paid and length of use. Did not retain receipt, as product looked good on purchase.
30m grow hose. Poor product.
I bought 2 grow hoses. I liked that the storage size was comparatively small. The first one blew a hole before I got it out to the garden bed on its'first use. I exchanged it at place of purchase. The second one I used 10 or so times and it blew a hole while connected to a pressure washer. The third one I used less than 10 times and the first time it was driven over by a car it blew several holes. Also, the rubbery texture makes it more difficult to drag around than a conventional hose. As well, they are not suited to use with a sprinkler as the amount of pressure required to expand the hose diminishes the output of the sprinkler by about half.
Good for 2 years
Used it for two years, great. Then 2 days after the warranty expired the hose fitting on the auto reel let go/broke. I retrieved my instruction manual and proceeded to lock the reel safely to guard against getting hands caught. The manual instructions differ from my model. "place the locking bars [plural] in the nearest secure holes on the auto wheel. Ensure that both locking bars (on each side) are placed securely in the holes on the auto wheel before proceeding" I only have one locking bar not two and the holes on my reel are so far apart that I can't safely secure the locking bar and gain access to the hose fitting attached to the reel.
Poor Quality Product
We bought 2 for our big house. We installed one. Just after 2 weeks, it stropped working as it kept on retracting at the same place. The self layering mechanism had stopped working. Returned both of them. Big botheration & waste of time. Poor quality product. Do not recommend to buy.
Waste of Money
Had it for 6 months. The first time I extended near the end (i.e. not fully) the spring mechanism failed and it will not retract. This is is a waste of money and I expect is available from a council hard rubbish collection near you. I should have read the reviews and not purchased as most reviewers recommended. Holman must know this is a dud but keep selling it.
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