Honda Dealers

Yesterday went to Capital Honda Philips Woden for 60k service of Civic Honda car. Mr Matthew attended to me. In the evening when I went to pick up the car I found that the Inside has Not been vacuumed properly. In fact it appeared No Vacuuming was done ! I feel the car should be recalled for Inside Cleaning.

Misleading sales tactics and warranty misinformation at Honda North in Osborne Park. I recently attempted to purchase a vehicle from Honda North, but I encountered what I believe to be deceptive sales tactics. During negotiations, the sales staff explicitly claimed that purchasing an identical vehicle from a competitor and fitting an… Read more

ADR-compliant aftermarket tow-bar would "void the manufacturer's warranty," specifically warning me about the EV battery. Trying to scare me off buying a better-priced vehicle of the same specs from another Car Dealer.

Under Section 18 of the Australian Consumer Law, I'm pretty sure businesses are prohibited from making such misleading claims to pressure customers.

I escalated this to management (Mr. McKinlay and Mr. Abdul) to seek a professional resolution and factual documentation regarding the car's health, but my correspondence was ignored.

I have since taken my business elsewhere and lodged a formal report with Consumer Protection WA regarding this conduct. I strongly advise other buyers—especially those new to EVs—to do their own research on warranty rights and don't trust this sales team.

Excellent customer service by Mr. Amit from Honda Service Centre at Prospect NSW 2148. He is truly very helpful to Honda customers and treats them with great respect. Amit goes above and beyond to assist, working hard and ensuring customers receive outstanding service. All service managers should be like Amit, dedicated and customer-focused."

Fantastic service from the team at Honda service. Katie and Jessica were legends - thank you so much . And Nathan pulled out all the stops to remedy on-going problem. Couldn't ask for better service. Thank you. Fabulous job and I'm delighted :⁠-⁠) cheers Rebecca

Awesome Service Start to Finish – Fabulous service from dropping off at home, coffee, muffin offered while waiting for life, service in car excellent with very reasonable price. Picked up from home when car ready to take back to pick up car. All in all cannot fault the service from start to finish . Thanks Honda wouldn’t service my car anywhere else. Show details ·  1

Formula Honda Modbury (SA) & Honda Australia My recent experience with Formula Honda Modbury (SA) has been extremely disappointing and concerning from a customer-safety point of view. I took my vehicle to Formula Honda for a recurring fault that affects the safety and performance of the car. Despite paying for a diagnosis, the dealership failed… Read more

to identify the issue and offered no real solution. When I requested support from Honda Australia, I was informed that Formula Honda is an independent dealership and that Honda Australia has no control over how the dealership operates or how they treat their customers.

This is alarming. A dealership operating under the Honda brand should be held to clear standards, especially when the issue involves safety risks and potential hazards. Instead, both the dealership and Honda Australia have shifted responsibility, leaving customers without proper support, accurate diagnosis, or accountability.

Customers expect transparency, professionalism, and genuine care—none of which I experienced. I hope Honda Australia seriously reviews its relationship with such dealerships and ensures that customer safety is never compromised.

Used Honda's online booking system to book service for my Honda Civic. No one called me inside of 24 hours so I called them instead and booked the car in over the phone. Provided vehicle registration number and VIN/Chassis number and the service details required according to sticker on windscreen (i.e. next service due after 11 thousand ks or… Read more

February 2023, which ever comes first). The vehicle has only done 2,700 kilometers since new. I was quoted approximately $670 dollars for the service based on these details. On the morning of service I received a Service booking reminder from Honda Service Centre with a vehicle registration number that didn't match with my car. Arrived at the Servicing Centre and advised that I received a text for the service with a vehicle registration that didn't match with my car. They couldn't find the my vehicle registration. They asked me to give them the incorrect registration number contained in the text they had sent me that morning. They found my booking and the consultant said "this for your vehicle (model didn't match with my vehicle) and is for 40k service?". I said no its for my Civic and the sticker on windscreen says 11k service. Got a call from Service Centre later that morning and they advised that it is a 20k service required and would well over $800. I asked about whether a software upgrade was required also. They said they would include this requirement as part of the service. Received a call form the Service Centre and they advised the car was ready for pick up. I asked the consultant about whether the car needed a software upgrade. He said he wasn't sure and that he would need to check with the mechanic and he would call me back in a moment. I waited 10 minutes and no call back. I rang him and he advised they had omitted to to do the software upgrade. Had the correct servicing costs been provided over the phone at the time I made the booking I may have chosen to have the car serviced elsewhere. Not happy with this cost outcome; not happy with the fact the software upgrade was overlooked especially after I asked about it and was given assurances it would be checked as part of the service. Arrived at the Service Centre to collect the car and the consultant must have gotten approval to charge me based on the original quote. I was please about that but still there was no real apology and no sentiment expressed about the inconvenience it may have caused me and no offer of a reduction in the service cost.

Terrible customer service. Not willing to understand, help or acknowledge and issues. So quickly to blame something else and absolve all responsibility. Would not recommend dealing with GWS service centre in Springvale. You leave messages on their phone, send emails and nothing is dealt with until you chase it up yourself. Show details

wrote an email to Honda customer service department seeking some information on a particular honda vehicle on the 7th of May. it's now the 14th and not even an aknowlledgement of the email. No wonder the negative/terrible reviews represent a woping 75%.

I purchased a demo Honda CR-V MY24 in August last year, after owning a 2015 CR-V that was truly outstanding. Unfortunately, the new model has been a major disappointment. The material quality has noticeably declined. Interior fabrics and dashboard finishes feel cheap and less durable compared to earlier models. Seat space has also been… Read more

compromised — the design feels narrower, making it less comfortable, especially for families.

Overall, the new CR-V feels like a step down in both build quality and comfort. I never expected this from a Japanese brand known for reliability and high standards. A very disappointing experience.

Excellent – I would like highly recommend to all car buyers to by by Honda in Ravenhall 3023.I bought from them Honda HRV 2018,and again on Jan.20 2025.the same model. Sales person Kevin Dilshan ,and manager Kyle Heron offer professional, fast service, they are friendly ,correct and honest .I am very satisfied with the service, the car, the price ,with small… Read more

interest for the monthly repayment and I thank them for giving me their car to use for few days ,for free, until my new car received plates from Vic road .

my truth – I do not own a piece of Honda garbage. I love my Toyota, but the Honda's prettiness, with its sleek lines and lovely appearance, is where it stops. Am I being over-critical? When I say the bean counters are shoving pencils up their nose trying to screw people, you filthy pieces of garbage? The gearbox broke down in my daughter‘s car. She was a… Read more

few days over on her service, and the dogs from Honda said a warranty was available.

You were over on your Service; what a disgraceful, filthy organisation. Am I being too kind? What words may I use in this review? My disappointment? Could people please read this and not buy a Honda? Bye an 80-year-old lemon, an old piece of garbage from a dump. You may have a better car than Honda. With Toyota's honesty and integrity, my car's paintwork broke down after about seven years. They conceded liability and repainted the car at their cost. Why would you not buy a Toyota?

Defected honda crv's – I have experienced subpar service from Honda Seaford and their office, including unfulfilled warranty obligations and misleading communication. My attempts to escalate the issue to Honda's head office have been unsuccessful, and I am extremely disappointed in the lack of accountability and customer care.

Vince is a Legend! – Thanks to Vince from Capital Honda who went out of his way to get our car back on the road this week. Vince was able to source a part for an older model. Not all dealers will do this. Show reply

Honda Servicing for Honda Odyssey – Servicing your car is important to prevent breakdowns especially in emergencies and extend the life of your vehicle I have taken my Odyssey there from new for its first service 8 years ago , very professional friendly, reliable and helpful Show 2 replies

Recalls? – How difficult is it to send out a recall notice? I have been chasing one for 7 months since my VIN was added to the fuel pump recall list. I have tried Honda Australia Customer Service and a local dealer. Nothing. No more responses after the initial "Thanks for your email, all owners will be sent a notice" Not a good look when you have to get a… Read more

government department involved to receive a safety recall notice...

Let's not even get started on a rust on subframes and radiator supports.

Poor customer Service – We have a 2021 HR-V Honda. We make sure it is serviced regularly. Unfortunately there is a big communication break down between the customer, service reception and the Mechanics. We have had a problem with a rattle that no one knows what to do even when it is explained very simply with a diagram and a recording of the noise. Maybe this time around 3rd time lucky it will be fixed. Very average after sales customer service. Show details

I got robbed twice in a short space of 2 months – My car got stollen in June 2023(it was a house break in, they took my car keys inside my house and left with my car I had for 10 years). In July decided to get a new car at Western Highway Caroline springs, already secured a car loan with rate 7.59% elsewhere. The salesperson Mr P.H advised me to pay the deposit sign the contract and he will… Read more

talk to the broker to match the 7.59% this was on the 6th of July 2023. On the 8th of July before the 3 day cooling off period ended i got a response, they can only offer a rate 12% minimum. I rejected the offer and I advise the salesperson to refund my deposit He advised me to send him an email which I reluctantly did on the 15th of July 2023. I was told that I breeched my contract of 3 days cooling off period and I will not be getting my refund. Not only did I just loose my car in June, Western Highway took away my last servings of $1000. Took it to the head office on 17th July 2023, been calling and stalled until today. The head office also declined to talk sense in Western Highway Caroline springs. After 1year 3 months stressing and calling this is what I got to realise, I GOT ROBBED TWICE IN A SHORT SPACE OF 2 MONTHS. Think twice before they show you HOW they Move your deposit into profits. The Power of nightmares is real.

Give Honda a miss – I have had my Honda CRV for 4 years now and the experience from the day i bought the car has been a disappointment. I always aspired to own a Honda so in retirement i got a top of the range one. There is not enough space here to list my complaints so i will just sum up in a few words. If you are in the market for a new car i would recommend you… Read more

bypass Honda. Every service there is something wrong. Last service was a minor one quoted $230 ended up $1580 and with a warning of what will have to be done next service. Korean brands are walking all over them with features and price. Took it to trade in and not only shocked at the depreciation but shocked also that the salesman was so critical of them and said they just can't sell them, and it was a Honda dealership (i was looking at a used Mazda) 5 year update and it goes from bad to worse. Noisy and clunky and every service something is broken or leaking. Air con is rubbish, and we had a forced $600 service done to it 2 services ago with a re-gas. Tried to sell it but no takers and trade-in is deplorable. Get a Mazda if you want an exciting and reliable car , not a Honda.

Great sales service to buy a car then absolutely disgusting service when you need to repair your car under warranty – Long time Honda customer for from my parents time, sales has been excellent, however be very careful with trying to get parts repaired under warranty, Honda vehicles parts aren’t all made by Honda They used other car parts such as Mitsubishi Currently having issues with my Honda civic which was less than 7 years and needed parts to be replaced,… Read more

first the dealership tells me that it’s not covered by warranty as it wasn’t a part made by Honda then having to speak to Honda customer call centre they’ve resolved that as a “miscommunication” thrn ever since then hasn’t heard back from them as in when the parts will arrive, attempt to contact the call centre several times to express my concern, every time I call the call centre the customer service agent advised that a manager will call me back the same business day and it has been more than 10 days and I have made several calls back to ask to speak to the manager abt my concern and all they keep saying is that they will email the manager and call me back the next business day If you don’t want to deal with this disgusting customer service after buying a new car from Honda, get another car some where else such as Toyota as I’ve been advise their warranty process is such a breeze

Very disappointing with Honda Will not go back to them ever again- will also tell my friends and family

Honda service department Hoppers Crossing – I have been back to Honda on a few occasions in the last 6-8 months. My button on steering wheel wasn't working. It was checked and part was ordered. Next visit it was installed, called for me to pick it up and I hadn't even driven out of the car park and button was not working, went back in and told them. It was then said we believe it to be the… Read more

screen unit, checked out that it was. Part was ordered and a 6 mth wait list started. Today finally screen unit has been replaced under warranty and all is working. Not a great experience but BEN at Honda in hoppers crossing has gone above and beyond in making the experience so much better than what it has been in the past. So 6 mths ago I was literally going to change dealerships and now I am satisfied that the level of service has risen to an overall great experience at the end. Now I can say that I am calm lol .Thanks Ben :)

I'm disappointed with the parts availability from Honda Australia – I'm disappointed with the parts availability from Honda Australia. My Honda Civic 2018 is in need of seat belt replacements, and it's utterly unacceptable that I've been informed it will take three months due to parts being unavailable in Australia. Honda response about parts enquiry Thank you for your further contact regarding your Honda CIVIC… Read more

2018 where we wish to advise the following.

Your case reference is:0067xxxx

We have been trying to get in contact with you via mobile phone to advise the following.

Please be advised the ETA date for the part is the 2nd week of April.

Once the part arrives Rex Gorell Honda will get in contact with Werribee Accident Repair Centre to facilitate the repair.

Should you require further assistance, please do not hesitate to email or call on 1800 804 954 and please ensure you quote your case number.

Kind Regards,

Sophia | Customer Relations | Honda Australia T: 1800 804 954 | E: Our dream is to leave blue skies for our children - please consider the environment before printing this email

WESTERN HONDA Caroline Springs Vic – Went to West Melbourne Honda then yesterday to Essendon Honda both gave us excellent services. Today decided to check out Western Honda down at Caroline Springs. My wife were looking for ZRV VTiL. We were just browsing around and was feeling relax as no sales people hunting us down breathing behind your ear. 20 minutes or so Holly approached us… Read more

and I mentioned I want to trade in my KIA Stonic and Carsales 'Instant Offer' quoted $19700. Long story short I said if they accept my price of $20000 then they have my business NOW. 10 minutes later we signed the contract. We saw the Crystal Black out the front and decided to buy that colour. It will arrive in April. I found Holly is very soft spoken, very knowledgable (before I visited dealerships I spent weeks researching the ZRV) and torn between New Hyundai Kona with its nice interior etc but it has a 6 months waiting list and I m concern about its quality (my 2017 Tucson I bought new was leaking piston oil only into its 2nd year and only 24000Kms. And now at 68000Kms the oil leaking). And I had 4 Hondas since and my 1st was a CRV in 1998 and happy about its quality. ZRV Have soft interior and not all hard plastic.

Did test drive AFTER I signed the contract as I am confident it's a Honda and wow 135Kw of power. I am glad we picked the Crystal Black (never own a black car before as its a high maintenance) but happy with the choice as its looks bigger than its white ZRV I saw.

BTW I also traded in my KIA and Western Honda allowed me to use it until the next week as well and I also given the opportunity if I can sell it (its advertised at Carsales.com) for more than just give them the cash of trade in value. Its I like about Honda as few years ago a Honda Dealership in Perth gave me same opportunity.

Thank you Holly (Moore) and thanks for the coffee and the test drive. Also Western Honda even gave me until next Saturday to hand over my Kia and since I advertised at Carsales yesterday if I can get slightly more, than I just hand them the cash.

Honda's 5 year warranty has no value – 2023 Dealings with Honda Australia Part 1 The Honda 5 Year Warranty has no value, as was explained to Honda After months of denial by Honda’s nominated dealer that there is nothing wrong with the car not starting. 1. They agreed on fault and called the car in for a replacement part but had not organized part 2. After bringing car in… Read more

for the 2nd time they said there was nothing wrong with the car 3. On failure to start RAA called and reported on fault I relayed this to Honda dealer 4. After bringing in for the 3rd time the Honda dealer then denied any fault 5. Due to ongoing issue a NOCO GB40 battery booster was purchased to keep in car for when not starting 6. After denials by Nominated dealer the car was taken to a different workshop where the fault was diagnosed and fixed within 1 hour 7. So it took many months to have our Honda fixed while under their 5 year warranty …draw your own conclusion I had it all wrong as when an organization that had such a well-respected brand that Honda was allows this to carry on amongst other issues it will only end in the downgrading of the Honda brand. Part 2 When contacting Honda customer service with these and other issues on 14/12/2023 I was informed that this was totally up to the dealer as they were an auto wholesaler that sells to independent dealers and would not get involved, no explanation given. I asked for clarification of this on 15/12/2023 but none came When I ran a company I was responsible for all work carried out under my name and it was up to me to keep control of any sub-contractors and not the responsibility of the client as I am the one that nominated them I did not purchase a vehicle from XXXX Auto but I purchased my 3 new vehicles from their nominated dealer XXXX Honda so I expected the Honda service that we had come to respect over the last 30 years I believe now that the reason we were treated like we were from their nominated dealer XXXX Honda is because they can with no fear of retribution from Honda Australia. I do not believe this is the intention of Honda in Minato City Part 3 I sincerely hoped this would have been dealt with prior to delivery of our 3rd Honda We are very disappointed as to the phone call that we received from XXXX Honda today in regards to managers statement as follows :- All previous Honda warranty work carried out by XXXX Honda was correct Statement from Honda dealer manager “Price given for trade in at time of deposit and order is not what they have to abide by” example quoting us $40,000 trade in value and taking deposit then reducing it to $34,000 on hand over due to falling Honda market value, but was then put up for sale on Lot for over $49,000 was normal approved practice. (if we were given hand over prices we would not have traded but sold cars elsewhere) Manager made accusations on prior phone call, I am sure that as phone calls are taped this could be verified Attitude of managers phone call that was on speaker ..........Lets just say 100% No Comment As far as distribution of our history in the 2023 in the dealings with XXXX Honda and Honda Australia he stated he had no objection as to how we were treated and it was of no concern to him and to proceed with distribution to media and dealers. This first release is to make future new car buyers of what to be aware of but does not in any way state that all dealers are comparable only that future buyers need to be careful on making a purchase decision

Stay away from Eastern Honda service Doncaster – A terrible place to deal with. Took advantage of my 20 year old son’s naivety and their response to me was rude and aggressive. Specifically [Name Removed] is an absolute disgrace. No wonder all these bad reviews on Honda dealers. Never ever by one again or use their service areas. Stay away ! Show details