A littany of petty annoyances after buying a new HONDA HRV. Ridiculous excuses and no resolution.
Rear washer leaks constantly. Been back 3 times and was told it was due to the heat expanding pressure within the washer unit, forcing water out. Nothing they could do and it was normal!!!! Took out extended warranty with 3years left. Battery died so tried to book replacement. Cant see me till following week even though the service member said it was urgent I replaced it ASAP with local garage. Covered for 50% of battery replacement on warranty but...
2018 Honda Civic RS starting a problem
My Honda 2018 brand new does not start after the battery has gone fully flat after coming from holiday, I have contacted New World Honda in Berwick they're so rude and useless they will not help they want me to bring the vehicle in that's by Towing wasting my money when it's brand new vehicle I can't understand why they don't want to explain why it's not starting and try to find the problem over the phone they just want money like to help people after selling the vehicle this is a company I would not go to
I cant even get a response of any kind from honda after receiving my letter!
Well I cant even get someone to talk to me. Days spent in a line on the phone only to be hung up on. Guess its my obligated duty to inform others by calling A Current Affair. My rego runs out in 5 days so they wont take an unregistered vehicles either ....wow what new hell is this. Thank you so much Honda
Straight forward buyback. So be patient on the phone when you call.
I called on Monday and waited practically the whole day to get a consultant. I was getting impatient and tried a few times when the call drops out. I used both my mobile and landline to call this time. Got through, she was nice courteous and helpful. I got a return call the following day to pick up the car and they arrived today Thursday. I'm calling back to see if I can get extra money for putting full petrol. It was my father's car a 1998 Accord, it's dependable and cheap to run. I was ready to dispose of it because the engine alert comes up ...due to the air filter issue and before the rego runs out this year but thank god for the timely buyback. See if you can use this recall and negotiate to get $5000 off or more on a brand new car. In a way, this buyback is a good stimulus for the economy for some.
Exactly the same story with the Honda recall.
Poor customer service. We will call you back. Never happened.
Offer to buy back. What a joke. You try finding a half decent car for $2400!!
$400 to find alternative transport. We live in the bush. There is no public transport.
Uber not chance. Taxi wont go up dirt roads.
Thanks Honda for allowing us to pay for your mistakes.
Honda Recall Centre buyback process customer service is dreadful!!!
We have a Honda CR-V recalled for the buy-back process due to the risk of the Takata airbag inflator rupturing.
During our discussions with Honda, they advised us of three options going forward:
1. Honda's offer based on market retail price in January
2. Independent valuation by Pickles Auction, noting that this valuation will be last and final offer presented to us and if we proceed with this option then option 1 will no longer be available to us
3. Decline both previous options and continue driving vehicle (yeah real save Honda!!!).
Honda...offered us $2,400 plus $400 for personal transportation (as the vehicle is a ticking time bomb waiting to kill Australian families). The retail price of our vehicle if we were to sell our vehicle privately (noting, that if it did not have the Takata airbag inflator issue) we would be able to obtain an average private sale price of $3,100. The Honda buy-back process is an absolute scam that does not give Honda customers a fair go for being loyal customers of the brand...Honda has lost my loyalty and I will not be buying another one in my life-time and will be a strong advocate against this company due to our dreadful customer experience.
Worst Customer Care
We have had our CRV recalled for destruction and have been offered a lower than market price as well as not being duly compensated for the immediate loss of transport as we were told not to drive the vehicle at risk of death. Further to this we will end up thousands of dollars out of pocket to replace our recently serviced car with new wheels and suspension (all of which is not taken into account for the buy back price). We are disgusted with Hondas handling of this issue especially now knowing they have known of the deadly fault since 2004 and their has been deaths attributed to the fault since that date which could have conceivably avoided.
Bought 2 brand new Honda CRF110F motorbikes for 6 and 9 year olds for Xmas, both boys ride them in second gear with speed turned down half way, youngest son went over a little jump on our property came off the bike he got up didn’t hurt himself went to ride bike only not to be able to ride it as we looked at it the frame is bent underneath,we took it back and we’re told that they wouldn’t cover it as it isn’t a manufacturer defect,how can it not be with a 24kg child riding the bike in second gear ??. have been told cheapest option to fix it is to buy a new bike,WTH it is brand new it shouldn’t have happened that easy
Went in for a couple of service items as a parts buy.
Quoted almost 4 (Yes four) times what I can buy the genuine item from England. Almost fell over. That includes freight. I am a mechanic in the industry who gets trade prices. Found this actually quite offensive.
Punch me in the guts and call me an idiot, then kick me while I'm down.
Not a good look. That's why God invented eBay.
Northway Honda purchase from Louis
Thank you Louis for your fantastic service and assistance with the purchase of my new Honda Civic RS. You were extremely efficient with organization and delivery. I love driving it!
I recently traded my car in on a 2014 Mondeo wagon and was impressed with the professionalism demonstrated by Sam Young and team. After lunch, when I appeared with no prior notice, he facilitated the deal on the Mondeo which had only just arrived, including inspection, cleaning, paper-work, insurance etc. and I drove it back to Jurien Bay on the same day, with bluetooth tuned in courtesy of Sam. Thank you!
I have never satisfied with Honda Toowong Brisbane.
My car doesn't working "stop an d go", So I booked with Honda Toowong two weeks ago because they are always making me upset. They needed me to change a new battery. However, my current battery is working as well. That's why I emailed(3rd of September) the male staff who is A*** that I w ant to keep current battery. He has never replied me til today. And today(17th of September) I went and wanted to keep my battery. But he didn't accept it. Even though, he didn't check my email til today. Additionally, the mechanic had test drive with my car af...ter change battery, they didn't use a disposable car seat cover. Usually every car service has to use disposable seat cover. I visit every six months time and they give us upset. The staff J*** is afraid of Google review but he has never afraid of customers. Today, I am upset as usual from Honda Toowong with A***
The reviewer stated that an incentive was offered for this review
fraud and Cheating by Formula Honda
Formula Honda has nice formula to cheat customer, I have bought CRV from, salesman was [name removed], I asked about cap service, He confirmed me cap service will be in place for your car, then I have sign purchase contract, at day of car delivery, [name removed] given me papers that mention price $295 for next 10 services, and said me all set in systems. I have witness and papers too, which I have uploaded here. when went for first car service and asked about that I have been replied very rudely by service man and manager [name removed], tha...t we don't do cap services, they do tailored service, I am not concern that, I have been given advice that price won’t change By [name removed] than I have bought car, this is big cheating, when times comes to apply they raise their hand. So, they got nice formula to tempted ppl to buy car and letter on change it & do not accept, now they were telling they didn’t give me papers and saying if we give u papers then show us, that is again insulting. I have tried until today but [name removed] saying that show me papers, [name removed] here is attached. I will take my right things and taking further legal action for cheating & fraud. I kindly request all brothers & sisters of Adelaide please do not put yourself to formula Honda, there are plenty of dealer to buy your choice car, that is my moral duty to inform community so you will be not cheated by formula Honda. Until today with peace and respect I have tried to resolve it, but formula Honda keep their ego and doesn't do any reasonable action and try to say all time we didn't give you anything. I don’t have any choice but going further legal action. Please don’t allowed them to cheat you.
Purchase of Honda Civic Hatch - Salesman Josh Keats
The process of buying this vehicle was the smoothest ever experienced and Josh and his very professional team answered our questions without the 'normal' blurb.
The handover was both precise and adequate as we are not first new car purchasers.
Overall, an extremely tension free and pleasant experience for both my wife and myself.
Well done Wangara Honda team!
Brighton Honda- HONDA Cars
I purchased a new CRV 2018. When I picked it Delivery guy was not professional at all, Given review to HONDA , no one cares. Sales man Lied while selling the car.
There is a noise when you brake. Not recommending this car to any one. Charges premium car price for 2010 technology no sensor even invoice says its got Im sensor , No idea what to do.
I was excited to buy this car, now dont even want to drive.
Torque Honda were Brilliant!
Most recently we purchased a second Honda CRVs & this time chose Torque Honda North Lakes. There is a guy there called Matthew Hawkes. Importantly he listened to what we required. Yes it was as we requested, a swift straight forward business transaction. We were happy with the price discussion & importantly, right until the end, the level of service from Torque Honda North Lakes was exceptional. If you’re buying a Honda in Brisbane, I recommend you consider Torque Honda for both price & service.
Southside Honda servicing overpriced
We’ve always had our Honda Euro serviced at a Honda service centre. The Cleveland centre were always reasonably priced and efficient. The Southside centre at the Gabba is very different. The last few services they have advised of the need to replace the alternator, need for new tyres and a new battery. We were told in a quite demanding tone that we shouldn’t drive the car due to the alternator. On leaving the service centre, we had the alternator checked by two separate mechanics who both advised it was fine and also that the tyres were still ok. Have not and will not go back to Honda.
Honda don't care about your safety 2018 CRV
I purchased a new CRV 2018. When I picked it up it had a noise when you turn the steering. Clunking and clicking.
Was told that they would look at it on the 1st service. Took it in and they couldn't find what the noise was and said turn the radio up it's just a little noise.
Every time I have had the car serviced I keep asking about the noise and they kept saying they can't find it.
I asked if it was safe and they said it should be as the problem is only when you turn the car at lower speed. Asked for it in writing and they said they can't...
Never Ever Ever buy from these guys - and avoid Honda altogether!
Without doubt the worst car dealership I've ever dealt with!
Bought a brand new Honda H-RV from these jokers after having my old Toyota for 15 years.
At the 1,000 km service they scratched the leather steering wheel. Didn't even bother to physically look at the problem! It's been 15 years since I've had a new car so I treat my baby with kid gloves!
I've been dealing with [name removed] (Service Manager), and she's been completely unhelpful. Latest email from [name removed]. They have given me the heave-ho, effectively telling me to back off.
Never buy a car from these jokers! They will damage your car and then deny they did it!
Also, Honda Australia has been equally unhelpful, so also never buy a Honda!
The reviewer stated that an incentive was offered for this review
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