Honest to Goodness

Bought 5 litres of high oleic sunflower oil. When I received the use by date was just over 3 months. I emailed a complaint to them and was told the use by date is fine. I said hoe do I use 5 litres up in 3 months? I don't even get the standard 12… Read more

months use by date! I use this oil in my small home business and I am very unhappy and will NEVER use this dishonest company ever again! No wonder they have poor ratings, they sell nothing bur old rubbish for full retail prices. How am I expected to sell my products after a few months knowing the oil will probably go off? A complete waste of money and this company don't care trust me I wouldn't spend a dime on their products they are cheaters.

Ordered more than a week ago Oct 16, 2025 and have not heard from them ever since they acknowledged my order.

Ordered on line. Failed to arrive. Emailed, received email stating they would be in touch shortly. 2 weekws later still not heard. Ordered 24 Sept. Todat is Oct 16. Tried to ring...waited on hold for 12 mins with just music, no personal interface at all. Tried to submit refund form...no option for non delivery. Form required ridiculous… Read more

amount of detail, including product code. Invoice should be enough. Appears to be designed to be as difficult as possible to contact them. Reporting to Dept Fair Trade. Purchase at own risk. Beware.

Paid $96.80 for a product and they sent the wrong one.they told me it was a marketing error. Sent them back and was only refunded $76.80. Customer service was terrible. Would never use this company again. Rip offs

Poor customer service. No response on my claim to replace damaged product I ordered, not until I sent a voicemail. Replied thru email once but never done anything to replace the product even after sending them 2 emails to follow up.

I have been a long term customer of Honest to Goodness but the quality of their products is just not good enough. In recent times I have bought pulses that do not soften no longer how long they are cooked for (chickpeas, black turtle beans, and chana dal) and most recently broken cashew pieces which taste like they have been swept up off a dirty… Read more

floor washed in a strong detergent and left to dry with the residue still on them. I paid almost $100 for a 5kg bag of these nuts. I have also noticed that if I post a negative review about a product on their website it is never published, so do not believe those 5 star reviews for products. They only publish the good reviews. I am really sad about this because I really want to support organic production. However I am not willing to pay a premium price for a poor quality product. I have written in to complain but they have never given me a refund.

I never signed up to marketing emails, didn't even end up buying anything, but since my email was entered at check out they used it to spam me anyways. I did uncheck the box for marketing emails. A reputable business would have it unticked by default but this one didn't care either way. If I enter my email into their check out and it's used in a… Read more

way I didn't consent to no way would I put my payment information.

I just got another email after I unsubscribed manually.

Good store. Bad shipping – I have placed several orders from these guys and have never had a problem. As others have noticed, the short shelf life of the products is not ideal. But I believe that best before dates are flexible and it hasn't bothered me enough to complain. But that all changed when my last order was lost by the shipper. It was a mistake to contact the… Read more

shipper directly. I wasted nearly a whole week contacting Border Express, who ended up just referring me back to Honest to Goodness customer support anyway.

Honest to Goodness support were amazing and they dispatched a new package a day or so after being notified of the issue.

Curious, I looked at the shippers reviews. As expected the reviews for Border Express are terrible.

I love the product range, but I do not love having my package lost.

Online delivery re-sent – sorted out my online delivery which was lost. I am happy with the results. Received parcel.

so good – great food!! organic and yummy, can't live without! love it

Quality products – Have bought from honest to goodness many times, I trust they only sell the highest quality and they mark Australian grown products clearly.

Terrible service – Was sent dead yeast, sent an email and about 10 days later was told I was wrong and the ticket was closed, terrible service and attitude.

Disappointing Lack of communication – I purchased, by accident, 2 lots of Organic Maple Syrup 5Litre. As soon as I realised my mistake I messaged Honest to Goodness to correct the order for 1 but no reply and I had to pay for 2. Sadly the quality of the Maple Syrup is not the same as the one I purchased a year ago. I again emailed Honest to Goodness to inform them of the situation, and again no reply. I will not be purchasing from them again.

Terrible customer service – Time to get orders keeps getting longer, attitude of customer service progressively getting worse, you get a ticket for emails and then get ignored. Have really tried being patient with this company but just getting more and more fed up

very good – shopped with them for a while. fast shipping, good quality products, helpful stuff. Definitely recommend

Consistently OK – Every time I am about to purchase a “Health food” product I always compare it to what Honest to goodness have to offer. Most of the time their products are the same price or cheaper. The killer is always shipping costs. When I need to purchase enough to qualify for free shipping they are my preferred supplier of so called Health foods. Based on… Read more

my personal experience their produce is of good quality. Most of the time packaging seems to be good or at least adequate. I also had to enquire a couple of times about my purchase progress and I can’t fault their support either. Their pricing is average to good most of the time. Those, I guess, are good points. What is not so good is warehouse operations. E.g. timing between the purchase and dispatch. My last purchase took them 3 days to ship out. Hence the whole process of purchase from the customer perspective takes around a week from the purchase point to the delivery of items. (To Brisbane). Something I think they should work on. Another point, somehow that is to do with the delivery too is their delivery company of choice. Not sure if they use anyone else, but most of my deliveries were with the Border express. By far, not the best choice. I will leave it at that. All in all I still would recommend them if you’re after quality produce on budget and don’t mind waiting for your delivery.

turmeric powder – Purchased Honest to goodness turmeric 1kg powder, first time 1.5 teaspoons made me vomit and seriously ill for two days. A few days later attempted taking 1/2 teaspoon, again felt sick and did not sleep well. Was sweating all night and was ill the next day. Contacted the company about it making me sick and about dose it should use. They advised me… Read more

of the dose but ignored the question why i get sick from it. I always eat turmeric from Bioglan and never had a problem.

High quality products and great service – Great range of high quality healthy ingredients. Very fast delivery and friendly customer service. Would definitely recommend as a place to shop for organic and healthy ingredients. Good packaging and shelf life left on items. Show reply

Most awful online purchase experience – I want to give them the lowest possible rating. Never received my order and took ages to process my refund. Promised several times someone will call me back asap but they never did.

Highly recommended – Excellent products and fast shipping, I am very impressed with this company and would recommend it to any one living far from Sydney, and don't have access to this big choice of quality organic goods.

My Favorite Organic Shop – I'm so happy I have discovered this treasure trove of health foods in Alexandria. The best thing about it is they have bulk bags of things like Organic Flour in 5KG bags. It means I can buy a big bag and have it on hand all the time. I also get 5KG bags of Organic Jasmine Rice which I keep in the cupboard and refill my jar every week from it. It… Read more

saves having to go to the shops every week for my staples. The only downside is the organic chocolate coated almonds which they have in bulk bins at the front of the shop are just too delicious I can't help but buy them but have eaten them all by the time I get home!

Good products without fillers and good packaging, free shipping – The order only took 2 days to arrive, the packaging was good, nothing broken, ordered glass, cans and powders. I eat paleo so only buy stuff without additives, fillers thickeners, colours, flavoring etc They could do with a larger range of products tho.

Very unfair for Tasmanian Customers – We have ordered twice now with H2G, each time filling our order up to at least $349 to qualify for free shipping,g on their retail site. They have recently scrapped Tasmania and ONLY Tasmania from qualifying for free shipping. Every other state is eligible, bar one.. Also, in the two orders we have placed with them, both times there were damaged… Read more

items.. First order was Pasta Sauces (3 broke) and the second was Canned Tomatoes (7 Unusable).

And a note on their wholesale site, there really is no point in using it unless you are very close to where H2G warehouse is located. It will always work out cheaper on their Retail site, due to the Free Shipping.. unless of course you're in Tasmania :/

Best online organic shop – I order regularly from H2G, like every 6 weeks. I have never had a problem with any products or service from them, and I live in regional NSW. I buy either in bulk or smaller items and I'm never disappointed. I've also been to their store and the staff are lovely!

Wrong items delivered, then damaged item delivered, rude customer service – Delivered wrong items. When proper items delivered, bags of flour had holes in them from improper handling at warehouse, don't honour advertised price. Zero apology.

Great customer service and we enjoy the product range – This is our favourite online organic shop who stocks a fairly big range at competitive prices. We've done numerous orders which always either arrive on time or slightly earlier.

Poor service after complaint – I've bought stoneground wholemeal flour from Honest To Goodness for a couple of years. It is milled and bagged by their supplier. Until two days ago, I had no problems and was happy with their promptness.. Two days ago, they supplied a 5 kg bag of flour which, when opened, smelled "off" (probably rancid). Yesterday morning, I rang to notify them… Read more

and provided all the details they asked for. I rang them again this morning because I had not heard from them. Finally, I rang them again at 4pm this afternoon and they agreed to refund my credit card. It should not take a day and a half and three phone calls to have your money refunded when product is sub-standard.

Poor response to complaint

Great – I received a voucher for Honest to Goodness so i thought i'd give it a go. I put an order in for about 4 products on Monday and it was delivered on Wednesday. Considering it came from Sydney to me in south east Victoria, i think that's great. They kept me updated on the order aswell. Really happy with the customer service and quality of products and will definately shop with them again. Great products and customer service

Excellent – I've just received my order which I placed 2 days ago. Very pleased with the packaging as they reuse the boxes. They have quite a good range of organic and non-gmo products, some things are even cheaper than Coles (i.e. organic quinoa) I would recommend them and definitely use again. great range, prices are not too bad, very cheap and fast delivery none so far