I recently purchased 2 full priced bras and matching knickers from Honey Birdette. I am so disgusted with the quality of their lingerie, after the first wash (delicate cycle in a hosiery bag) the lace panelling was literally coming off both bra cups. I phoned the burwood store and was told that it’s not their fault and i must not have followed the car label instructions properly and that they will not give me a refund or even store credit as i had already worn and washed it! What a joke! There girl was incredibly rude and condescending. The second set had diamanté’s throughout the bra straps 3 of which have fallen out since i bought it roughly 2 weeks ago. I will NEVER shop here again!
Hard to navigate store, felt uncomfortable while shopping due to dark lighting and poor quality garments. My first visit was met with judgment by employees in regards to sizes and I felt uncomfortable by how the advertising objectifies women.
- Verified customer
Exceptional & sexy
Wow, wow wow! I 1st walked into a honey birdette store approx 2yrs ago a shy woman with low self esteem and honest birdette has changed my life (and my partners). Such intimate sexy and quality products available to make any woman of any size feel amazing within her own body. Thank you to the continued amazing and honest customer service at the sunshine coast store. You ladies are amazing! The quality and finishes on each garment are superb. I've since spent thousands of $$$ and love every item I have!
- Verified customer
The wrong bra size got sent to me for my bridal lingerie set. I had to buy another set the day before my wedding, and they have refused to refund me for the bra. When I went to the store (Maroochydore Sunshine Plaza) the snooty sales assistant greeted me very enthusiastically, but when I told her I was wanting to return my bra, her smile dropped instantly and she turned her back on me! People returning things could still be long term customers (I was, but will not buy again from HB). Customer service tip: Refund if the business is at fault and respect ALL customers
Cheaper version of Agent Provocateur
I purchased one set of lingerie in Honey Birdette in Westfield Sydney.
As a first impression, it reminded me to the British luxury lingerie brand Agent Provocateur. The style, the colour of the products, the interior of the retail shops and the way the sales assistants are dressed. The main difference is that in terms of price and quality HB is much lower.
If you are after a finer quality, pure silk or lace lingerie, I would not recommend to shop in HB. However if you want an affordable priced, sexy, fetish style of lingerie set then HB is the right place to shop. I still occasionally wear the set I bought there.
Staff so pushy!!
I have never bought from honey birdette, every time I go in store I feel so uncomfortable and pushed to purchase something!! Step foot into the store and ask whether I’d like to start a change room. Really friendly but would love to just have a look around and try on when I am ready! Always end up walking out straight away because I feel to uncomfortable and pressured!
If it wasn't for the in-store staff it would be ONE star
First time I shopped with Honey Birdette I was between sizes having had a baby a couple of months earlier. No stores had the size I needed so had to buy online which STILL ended up being too small even after trying on similar bras in-store. I had to fight and threaten to take them to consumer affairs before they gave me an exchange card. After I expressed my frustration and concern with buying another online, they assured me that I could use it in-store, when I received the voucher I was only able to use it online.
I eventually used the vouc...
If i could give zero stars i would.
Ridiculous return policy, you work with women's bodies. Sizes vary from style to style, brand to brand, and sometimes even the same bra in a different colour. Absolutely ridiculous to not be able to exchange size because it was "On sale" I'm sorry but it was still $80, $80 on a bra I am not able to wear and not able to return. A complete waste of money. A terrible experience with customer service, this was my first purchase and i will not be shopping with you again. Very happy to continue giving my money to your competitors.
Honey Birdette Doncaster - Outstanding, friendly and attentive service - WOW!
Brought my wife here today to use a gift voucher from last Christmas. The lovely and very stylish Heather - the HB shop assistant was the only girl on duty at 9:30am but she was just brilliant, extremely attentive and managed to make my wife very comfortable and at ease in a store that can be somewhat intimidating 'in parts' with it's surrounds. Wifey left VERY happy with a red Natalie bra, suspender belt, panties and stockings and would definitely return for more mostly because of the great, friendly service. Thanks Heather - you're the best!
Exceptional Service and a Wow Product
My wife and I dropped into Honey Birdette North Lakes today as we needed to swap a purchase that we made for a larger alternative. We were met by Dionne, we were immediately impressed by both her style and her overall attitude. She couldn't do enough for my wife and she was exceptionally helpful. What a delite it is to meet someone that obviously enjoys their job and with a level of customer service that was lost to the last century. Bravo Honey Birdette, Dionne is an employee that any business would be proud to have.
Now a little about the ...Honey Birdette product; the attention to detail and the pure femininity of their stock is well and truly an equal to Agent Provocateur and in my wife's opinion and for me as her admirer we are very pleasantly surprised by how sexy their gear is. We have been buying all her lingerie overseas for years due to the inferior Chinese garbage that we get her in Australia. Honey Birdette is the answer to our dreams, so sexy and high quality to boot. Do yourself a favour if you need lingerie and take a look at their stock. you will not be disappointed. Highly recommended.
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