??!
1 photo
HOSTPLUS
2.0 from 127 reviews

Reviews

(21)
(9)
(4)
(8)
(85)
  • Transparency
    2.1 (34)
  • Customer Service
    2.1 (35)
  • Rates and Fees
    2.7 (15)
Freddy M.

Freddy M.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Any other Super Fund

published

I have been with this super fund for 6 months. Performance and fee are ok slightly above market average. But, the admin support, system interface and call centre is attrocious.

Transparency
Customer Service
Rates and Fees
Insurance Options
Income Protection
See all answers
1 comment
HOSTPLUS
HOSTPLUS S.HOSTPLUS
Jayde wright

Jayde wrightVictoria

DO NOT RECCOMEND SO BAD!!

published

Very frustrating I have made numerous attempts also to change to my married name proof of Marrige cert ect... numerous times posted all current ID they continue to request to do this!! With already changed over supporting proof of this change ie: licence, marragie certificate, ID!! Even throughout the pandemic- CONVID 19 posting to them all there so called requests to do this via post! Super frustrating & waste of time if you ever get married settle down & want to have a family & update simple details!! I DO NOT RECCOMEND I will now be going to a fund in the future that's more proactive & makes updateing simple details much more convient.

Transparency
Customer Service
Rates and Fees
Insurance Options
Income Protection
See all answers
2 comments
HOSTPLUS
HOSTPLUS S.HOSTPLUS
Jayde wright
Jayde wright

I have emailed you numerous times please look under my name & a response & an investigation or even a phone call back would be greatly appreciated.

Hostplus Income protection insurance is worthless. I lost my job and I found out I am not covered.

published

I have been with Hostplus for two years, The fees are more than the earnings. They charge a lot for death insurance and loss of income insurance and when you need it they don’t help you.
I would not recommend them to anyone.

Transparency
Customer Service
Rates and Fees
Insurance Options
Income Protection
See all answers
2 comments
HOSTPLUS
HOSTPLUS S.HOSTPLUS
Jeremy M.
Jeremy M.

That’s what I said...You call it income protection insurance but it doesn’t protect you when you lose your income... working people are sick of being treated like chumps.

Industry Super Funds

Find out how HOSTPLUS compares to other Industry Super Funds

Know better, choose better.

Compare all
Raj

RajPerth, WA

  • 18 reviews

Impossible to contact

published

I have been trying to contact Hostplus over the last one week, they have not replied my emails or my 8 phone calls. This is for something routine. I wonder what would have been the situation if it was an emergency. I agree that this was in difficult times. However they could have put on extra staff. Secondly how about the times of customer service on their website.

Customer Service
1 comment
HOSTPLUS
HOSTPLUS S.HOSTPLUS
afc221280

afc221280Victoria

Worst website for such a rich superfund

published

So hard to find information and no reply from customer service. big fund so they think they can get away everything. they need to sack everyone and clean up the lazy staff. no reply even before covid19

Transparency
Customer Service
Rates and Fees
1 comment
HOSTPLUS
HOSTPLUS S.HOSTPLUS
Ada

AdaGreater Melbourne (Metropolitan), VIC

Misinformation All the way!!!!!!!

published

Identification process. Was asked to send copy of the driving licence. Did it. Than i was told to authorised it at the post office. Did it. Now I am finding out that that the post office worker didn't write the number of years of her service!!!!!! The worse company in Au make everything impossible!!!!!!!!

Transparency
Customer Service
Rates and Fees
Cafeindmobile

CafeindmobileBrisbane

  • 8 reviews

Rip off sells a dream and gives it away to the government

published

Never paid any interest ever only robs your account every 3 months $19,000 in 25 years what a scam!
Never contacts you back and hides away behind the phone so that they have no responsibility to you.
Give back all my money you crap helped your self’s to. You even sent the hospitality industry broke.

Transparency
Customer Service
Rates and Fees
Insurance Options
See all answers
1 comment
HOSTPLUS
HOSTPLUS S.HOSTPLUS

Can't reach anyone over the helpline

published

I can't log into my account to find out my balance and about all the fees taken, as I have forgotten my password. Needed to call Hostplus for help, but they are "currently experiencing a high number of calls", and then they just hang up. That's ridiculous. They should at least offer a call-back service. Besides, what are you taking any bloody fees for if you have no service to offer other than stealing my money?

Transparency
Customer Service
Rates and Fees
Insurance Options
Income Protection
See all answers
1 comment
HOSTPLUS
HOSTPLUS S.HOSTPLUS

Do No put money with hostplus

published

Waste super ever . Got my name and birthday worry for so many years . They never do they work properly and when I find out about the worry information and want to change it back it was such painful experience to go thought with them .I went to 2times to office work 2 times to police station 3time to post office . Just try to get my name and birthday right . However when I compliant about all this hard time and cost I have paid for they undo work , they said to me it all my responsibility . Never put money into hostplus they don’t care about who’s money they are managing and whether they customers is benefit with what they paid

Transparency
Customer Service
Rates and Fees
Insurance Options
See all answers
1 comment
HOSTPLUS
HOSTPLUS S.HOSTPLUS

The reviewer stated that an incentive was offered for this review

Industry Super Funds

Find out how HOSTPLUS compares to other Industry Super Funds

Know better, choose better.

Compare all
Daniella G.

Daniella G.Sydney Surrounds, NSW

  • 3 reviews

Excellent work. I'm so thankful.

published
Transparency
Customer Service
Rates and Fees
1 comment
HOSTPLUS
HOSTPLUS S.HOSTPLUS

A Strong Performer

published

I have recently joined Hostplus because of its strong performance, and it was recommended by my son (also a member) and Scott Pape (Barefoot Investor). I found the rollover process online simple.
My funds were rolled over within 7 bussiness days. My only negative is that I have yet to be notified or welcomed as a new member.

Transparency
Customer Service
Rates and Fees
Insurance Options
Income Protection
See all answers
1 comment
HOSTPLUS
HOSTPLUS S.HOSTPLUS
Lolwut

LolwutBrisbane

  • 5 reviews

Avoid like the plague

published

I did my research on this fund only to find out when I needed to lodge forms that they are nothing like what they think they are.
I wasted a month with them and have just done a roll in to another fund.
Its mind boggling that the Trustees allow this fund to operate to such incredibly low professional and customer service standards.
Lots of whitewashing excuses but zero accountability or correction.
Not surprised at all they have a rating of 2.0.

Transparency
Customer Service
Rates and Fees
Insurance Options
Income Protection
See all answers
2 comments
HOSTPLUS
HOSTPLUS S.HOSTPLUS
Lolwut
Lolwut
Paul Riley

Paul RileySouth East Queensland, QLD

Do not do it to yourself

published
Transparency
Customer Service
Rates and Fees
Insurance Options
Income Protection
See all answers
2 comments
HOSTPLUS
HOSTPLUS S.HOSTPLUS
Paul Riley
Paul Riley
Riia

RiiaGreater Melbourne (Metropolitan), VIC

  • 3 reviews

No problems so far

published

The fees are good and submitting the rollover for previous supers was not complicated. Customer service was very good. The forms and explanations are clear online and I was able to make an account on my own. It was suggested by Scott Pape from Barefoot investor to use this super. I hope to continue using this super

Transparency
Customer Service
Rates and Fees
1 comment
HOSTPLUS
HOSTPLUS S.HOSTPLUS

Hostplus super rollover nightmare

published

I decided to move my super across to Hostplus based on the benefits and performance of the company, this all checked out and I am very happy. However the rollover process was a complete headache from start to finish (approx 5 weeks). I lost count of the numerous times I had to call them and was promised a call back or they were looking into my issues. I did not receive a single call or email from anyone from Hostplus even when it was finally sorted. The customer service people were very friendly but ultimately the second I put the phone down I was forgotten. I had a second choice for a super provider and my BIG mistake was choosing Hostplus. customer service is non-existent!

Transparency
Customer Service
Rates and Fees
Insurance Options
Income Protection
See all answers
4 comments
HOSTPLUS
HOSTPLUS S.HOSTPLUS
Julian F.
Julian F.
HOSTPLUS
HOSTPLUS S.HOSTPLUS
Industry Super Funds

Find out how HOSTPLUS compares to other Industry Super Funds

Know better, choose better.

Compare all
McLaren Pastoral

McLaren PastoralGippsland, VIC

Happy so far!

published

We applied for a HP account for our existing SMSF, online today. It was pretty clear and easy but twice we needed clarification. Both times a nice, patient and very knowledgable person answered within 5 mins and we were able to proceed with confidence.
Looking forward to seeing how our investment choice goes. If it does well, well increase our investment, and maintain it for the recommended time. Happy so far!

Transparency
Customer Service
Rates and Fees
1 comment
HOSTPLUS
HOSTPLUS S.HOSTPLUS
Christine T.

Christine T.South East Queensland, QLD

  • Verified customer

They tried to steal my money. Dodgy company.

published
Transparency
Customer Service
Insurance Options
Income Protection
See all answers
1 comment
HOSTPLUS
HOSTPLUS S.HOSTPLUS
Angela B.

Angela B.Sydney, NSW

Very unhappy

published

My mother passed away new year's eve and we are still waiting for HP to finalize the claim. It's hard enough to loose your mother without Hostplus dragging the claim process out for such a long time. I have sent multiple emails and also called. I get an answering machine telling me to leave a message and my call will be returned in one business day and the reply to my emails is an automated email and so far not a single response. My mother was a Hostplus member her whole working life and she would be very disappointed in the way her affairs have been managed. I am really disappointed. I'm trying to grieve for my mum and ignoring my enquiries is insulting to me and worse than that it's damn disrespectful.

Transparency
Customer Service
3 comments
HOSTPLUS
HOSTPLUS S.HOSTPLUS
Angela B.
Angela B.
HOSTPLUS
HOSTPLUS S.HOSTPLUS
Keith H.

Keith H.Perth, WA

Poorly trained staff

published

Typical company offering bad service .Had to phone and email six times to obtain life insurance claim form.
Also had one member of staff ask the classic question "have you claimed life insurance before ?"

Transparency
Customer Service
Insurance Options
1 comment
HOSTPLUS
HOSTPLUS S.HOSTPLUS

No accountability in follow ups

published

Currently going through a claims process, took about two weeks just to get them to send me an email with all the recquired documents. When I called I was constantly told “this is coming”, “it will get sent to you by tomorrow” “I will call you back”. Literally no accountability and follow up when something is not done. If you want to get something sorted with them, I recommend calling them every 3 days to push it along. This is what I am resorting to just to make sure that it isn’t slipping through the cracks. They’ve either got an insufficient internal process of processing things or their reps are taught to say things like this to get you off the phone.

Transparency
Customer Service
3 comments
HOSTPLUS
HOSTPLUS S.HOSTPLUS
Ivy
Ivy

How do I send you a private message?

I'm sick of having to call everytime just to chase up to get a response to my emails.

HOSTPLUS
HOSTPLUS S.HOSTPLUS
Page 1 of 7

Questions & Answers

Vicki Hollard

Vicki Hollardasked

I m 67years f ge nd I nt o raw my super how can help .

No answers
Vicki Hollard

Vicki Hollardasked

I m 67years of age and I want to draw my super how can you help me.

2 answers
Vicki Hollard
Vicki Hollard

y

HOSTPLUS
HOSTPLUS S.HOSTPLUS

Hi Vicki,

Thank you for reaching out. Please contact us directly to discuss the process on 1300 467 875 Monday to Friday, 8am-8pm AEST. Thank you, Hostplus

fiona f.

fiona f.asked

Is it at all possible to access a withdrawal now. April is way too long for me to waite financially. Need to pay rent,power,phone,car payments buy food and feed my dog.
Does one have to get a bad credit rating and loose everything including their dignity before they can get anything.

2 answers
Raj
Raj

Hi Fiona I am sorry I do not know the answer. I wish you luck

HOSTPLUS
HOSTPLUS S.HOSTPLUS

Hi Fiona,

We understand your concern and can assist if you meet what’s referred to as a 'condition of release'. There are a number of ways to access your super early, based on your message you may be able to access your super if you satisfy criteria for ‘Financial Hardship’ or Compassionate Grounds’ which are strictly applied. We would suggest that you consider your situation carefully or seek financial advice as any early access of you super may have a negative long-term effect on your retirement savings. Please contact us directly if you wish to find out more on 1300 467 875 Monday to Friday, 8am-8pm AEST. Thank you, Hostplus

Get an answer from our members and HOSTPLUS representatives

Other Industry Super Funds

Previous
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.