DO NOT RECCOMEND SO BAD!!
Very frustrating I have made numerous attempts also to change to my married name proof of Marrige cert ect... numerous times posted all current ID they continue to request to do this!! With already changed over supporting proof of this change ie: licence, marragie certificate, ID!! Even throughout the pandemic- CONVID 19 posting to them all there so called requests to do this via post! Super frustrating & waste of time if you ever get married settle down & want to have a family & update simple details!! I DO NOT RECCOMEND I will now be going to a fund in the future that's more proactive & makes updateing simple details much more convient.
Hostplus Income protection insurance is worthless. I lost my job and I found out I am not covered.
I have been with Hostplus for two years, The fees are more than the earnings. They charge a lot for death insurance and loss of income insurance and when you need it they don’t help you.
I would not recommend them to anyone.
Impossible to contact
I have been trying to contact Hostplus over the last one week, they have not replied my emails or my 8 phone calls. This is for something routine. I wonder what would have been the situation if it was an emergency. I agree that this was in difficult times. However they could have put on extra staff. Secondly how about the times of customer service on their website.
Worst website for such a rich superfund
So hard to find information and no reply from customer service. big fund so they think they can get away everything. they need to sack everyone and clean up the lazy staff. no reply even before covid19
Misinformation All the way!!!!!!!
Identification process. Was asked to send copy of the driving licence. Did it. Than i was told to authorised it at the post office. Did it. Now I am finding out that that the post office worker didn't write the number of years of her service!!!!!! The worse company in Au make everything impossible!!!!!!!!
Rip off sells a dream and gives it away to the government
Never paid any interest ever only robs your account every 3 months $19,000 in 25 years what a scam!
Never contacts you back and hides away behind the phone so that they have no responsibility to you.
Give back all my money you crap helped your self’s to. You even sent the hospitality industry broke.
Can't reach anyone over the helpline
I can't log into my account to find out my balance and about all the fees taken, as I have forgotten my password. Needed to call Hostplus for help, but they are "currently experiencing a high number of calls", and then they just hang up. That's ridiculous. They should at least offer a call-back service. Besides, what are you taking any bloody fees for if you have no service to offer other than stealing my money?
Do No put money with hostplus
Waste super ever . Got my name and birthday worry for so many years . They never do they work properly and when I find out about the worry information and want to change it back it was such painful experience to go thought with them .I went to 2times to office work 2 times to police station 3time to post office . Just try to get my name and birthday right . However when I compliant about all this hard time and cost I have paid for they undo work , they said to me it all my responsibility . Never put money into hostplus they don’t care about who’s money they are managing and whether they customers is benefit with what they paid
The reviewer stated that an incentive was offered for this review
Excellent work. I'm so thankful.
I am shocked at some of the comments on this page. I joined hostplus in December last year after wanting to get away from ANZ and their ridiculous fees! Myself and my husband both ceased employment in November 2019 and prior to that, for about 3 years we struggled with debt as I never appreciate the value of money until I'm REALLLYYYY struggling.
I opened a hostplus account and proceeded to move all of my funds over, a majority of my super is with ANZ but I also had some with Australian Super and other smaller companies due to forgetting my AN...Z super details when changing jobs. Because ANZ are so difficult, my funds STILL haven't been transferred over. The total of my super account was $50,000 and just under $10,000 sat with hostplus. As I haven't been working fulltime for over a year, I receive a payment fortnightly from centrelink which only covers the rent, I'm $10,000 in debt and I can't get a loan as I don't have the best credit rating. When someone suggested withdrawing my super, I was scared, but you know what, it's my money, we have had 2 termination notices in the last month and my phones continuously ringing as debt collectors are wanting their money. So after a lot of pushing from my mum, last Friday, I printed all of my bills and the application, filled it all out, got everything signed off by a JP and put everything into an Express Post envelope and posted it off Saturday morning. About an hour ago, I got a text message from Hostplus saying my application was approved and the funds will be in my account in 3 business days. Now, if that isn't amazing service, I don't know what is. I'm excited to get back on my feet, get my online business started, have all of my debts paid and be happy for once. I know know the value of money and I now APPRECIATE it too. Sorry for the long post, but in all seriousness, be patient, be kind and do everything you're asked. They're real people too on the other end of the phone. BTW, customer service have been nothing but amazing and supportive, I wouldn't wanna go anywhere else.
A Strong Performer
I have recently joined Hostplus because of its strong performance, and it was recommended by my son (also a member) and Scott Pape (Barefoot Investor). I found the rollover process online simple.
My funds were rolled over within 7 bussiness days. My only negative is that I have yet to be notified or welcomed as a new member.
Avoid like the plague
I did my research on this fund only to find out when I needed to lodge forms that they are nothing like what they think they are.
I wasted a month with them and have just done a roll in to another fund.
Its mind boggling that the Trustees allow this fund to operate to such incredibly low professional and customer service standards.
Lots of whitewashing excuses but zero accountability or correction.
Not surprised at all they have a rating of 2.0.
Do not do it to yourself
I have been with hostplus for around two years now and I have had nothing but problems with them
The issues I have run into so far are
- No issue is ever resolved or fixed
- No issue is ever responded to within a week time frame
- Once any issue is raised and they actually do reply, it takes weeks to have them even attempt to resolve anything in which it gets thrown into the bin and not resolved at all
- I put an application in November 2017 for TPD/Death/Income protection that was approved in June 2019 (Yes, one and a half YEARS) and they wou...
No problems so far
The fees are good and submitting the rollover for previous supers was not complicated. Customer service was very good. The forms and explanations are clear online and I was able to make an account on my own. It was suggested by Scott Pape from Barefoot investor to use this super. I hope to continue using this super
Hostplus super rollover nightmare
I decided to move my super across to Hostplus based on the benefits and performance of the company, this all checked out and I am very happy. However the rollover process was a complete headache from start to finish (approx 5 weeks). I lost count of the numerous times I had to call them and was promised a call back or they were looking into my issues. I did not receive a single call or email from anyone from Hostplus even when it was finally sorted. The customer service people were very friendly but ultimately the second I put the phone down I was forgotten. I had a second choice for a super provider and my BIG mistake was choosing Hostplus. customer service is non-existent!
Happy so far!
We applied for a HP account for our existing SMSF, online today. It was pretty clear and easy but twice we needed clarification. Both times a nice, patient and very knowledgable person answered within 5 mins and we were able to proceed with confidence.
Looking forward to seeing how our investment choice goes. If it does well, well increase our investment, and maintain it for the recommended time. Happy so far!
- Verified customer
They tried to steal my money. Dodgy company.
I departed from Australia permantly and I tried to get back my superannuation. I already posted all the required documents to them. I've been waiting for so long to get my money back, so I emailed them several times. I got no response from them, nothing. I think all emails are sent to the bin, they don't even care to read it. So I tried to call them (waiting time at the customer service line is 17 mins) and finally a guy picked up the phone. He told me that the signal was bad, he cannot hear me and hang up my phone. After 17 mins waiting, he ca...nnot even bear with me for just 2 minutes. Overseas calls are expensive.They know that I am overseas and I am not returning to Australia so they think the money is now in their pocket. I am helpless. I am so frustrated with their bad customer service, they totally ignore emails of customers who is trying to claim their money. This company is a big scam. I will make a complaint to ACCC as I already warned them several times but still no action taken. Stop stealing money from people who is paying admission fee to your company monthly. It's not cheap. And we're deserved a better service.
My mother passed away new year's eve and we are still waiting for HP to finalize the claim. It's hard enough to loose your mother without Hostplus dragging the claim process out for such a long time. I have sent multiple emails and also called. I get an answering machine telling me to leave a message and my call will be returned in one business day and the reply to my emails is an automated email and so far not a single response. My mother was a Hostplus member her whole working life and she would be very disappointed in the way her affairs have been managed. I am really disappointed. I'm trying to grieve for my mum and ignoring my enquiries is insulting to me and worse than that it's damn disrespectful.
No accountability in follow ups
Currently going through a claims process, took about two weeks just to get them to send me an email with all the recquired documents. When I called I was constantly told “this is coming”, “it will get sent to you by tomorrow” “I will call you back”. Literally no accountability and follow up when something is not done. If you want to get something sorted with them, I recommend calling them every 3 days to push it along. This is what I am resorting to just to make sure that it isn’t slipping through the cracks. They’ve either got an insufficient internal process of processing things or their reps are taught to say things like this to get you off the phone.
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Questions & Answers
Is it at all possible to access a withdrawal now. April is way too long for me to waite financially. Need to pay rent,power,phone,car payments buy food and feed my dog.
Does one have to get a bad credit rating and loose everything including their dignity before they can get anything.
We understand your concern and can assist if you meet what’s referred to as a 'condition of release'. There are a number of ways to access your super early, based on your message you may be able to access your super if you satisfy criteria for ‘Financial Hardship’ or Compassionate Grounds’ which are strictly applied. We would suggest that you consider your situation carefully or seek financial advice as any early access of you super may have a negative long-term effect on your retirement savings. Please contact us directly if you wish to find out more on 1300 467 875 Monday to Friday, 8am-8pm AEST. Thank you, Hostplus
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