Second Super Early Release
I applied for early release for the second time. It was easy, no hassle. It took a little longer than the first one. I had to wait around 2 weeks for the money to show up in my account, whilst the first one took a week. I was kinda worried at first, then I decided to wait longer for them and the bank to process everything, but I finally got the money.
Not perfect but not the worst
Choice plus investment option is great.
Customer service has been good,
when they did drop the ball, they remediated the issue after a follow up call.
Information easily found online.
The fees they charge are obscene - so many cheaper options out there!
This was the first super I signed up to when I started working - so I didn’t know any better when looking into fees etc. It wasn’t until I noticed my balance was hardly going up each year that I found the ridiculous amount they charge you for fees, as well as automatically signing you up to pay for insurance once you turn 25 which you need to opt out of. By the time I noticed I had already lost a decent amount of my super, being young I wasn’t earning that much anyway so it was very disheartening to see after years of working they had taken a d...ecent amount of my super. Once I realised I transferred all my money out of there, best decision I have made! Beware and always check your statement! The amount of unhappy customers is a pretty decent indication they don’t rank well as a superannuation fund.
DO NOT USE THEM!!
I've been trying to access my Super since April 2020. The amount of red tape is crap! Hostplus advised to rollover money from my other super into Hostplus so I could do a contribution split to my wife's account. So I did. Only to now find out that they won't do the Contribution Split because they cant "prove" the rollover was employer contributions only, even if I supply them with a super statement showing the contributions. So now we are trying get the measley $2000 "available" transferred to her super account and it's June 29 and it's STILL n...ot transferred! It's crap and we were scammed!! It's ok for them, they go home with their pay but they're witholding money that we desperately need to live, keep a roof over our heads and put food in our children's mouth! I'm not uploading my membership # due to privacy!
Would never join HostPlus
WOW all these people receiving payouts from their Super yet my Husband unfortunately chose to be with HostPlus, he passed away six months ago and they STILL won’t pay out his Death Benefit,
Nor do they return calls or emails not even from my Solicitor. They are just refusing to process the claim of HIS money, Superannuation Balance or Insurance component, even though I as his wife was named as the Beneficiary (A lot of good that is) they are totally incompetent when the claim was first filed that would send emails quoting the incorrect Surname....
Zero customer service, zero intelligence
The do not answer emails, nor chats, nor anything really. LONG wait times, and this was pre-Covid
They are a joke. They claim they are there to benefit members, yet they don't answer members.
Service Can Be Improved
Given that the government has halved the minimum amount that I need to draw each year for my pension, has this become Hostplus’s default option? Or will they continue to pay me the same percentage as they have to date? I couldn’t find the answer on the website so I rang them. Best practice in these situations is to give callers the option of a call back and / or an estimate of how long they’ll have to wait. Hostplus offered neither of these options. Instead they ask you to wait on the phone for an indefinite period. Not prepared to wait wh...at might have been hours or even days, I provided a negative review via Product Review. This expedited matters and I subsequently gained the information that I needed. It seems that Hostplus normally offers a call back option, but not at present due to the Federal government's decision to allow early access to super.
Pretty damn bad
Will definitely be joining a new super fund. Rang to see if everything was ok with my super release, was told everything was good, funds had been transfered to my account, now was in the hands of the bank, could take 5 days for them to release it . When I questioned why that wasn't showing up on my online super account, figure hadn't changed. Host plus said phone was playing up and couldn't hear me. Nothing wrong with my phone. Should be ashamed. Disgusting
DISAPPOINTING & NOT WHAT I EXPECTED
I am very DISAPPOINTED
I joined Hostplus from a Non Industry Super Fund that included my Income Protection. Income Protection that was made easy to join & not expensive. I was with my Previous Super for many Years & had Not 1 Claim with my Income Protection.
I decided to look into an Industry Super Fund after seeing the Advertising.
When I spoke to Hostplus about joining; I was told it would be easy for me to role Over my Income Protection into Hostplus.
I joined & applied for Income Protection to be rolled over with all relevant Paperwork ...
NEVER RETURN YOUR CALLS
This is really terrible! OMG! This has all the indicators of a collapsing 'ponzi' scheme. Our application was lodged on 17 Feb 2020. After several emails and failed phone calls, we have been advised that the file has been referred to the Trustee on 26 Mar 2020 for their review. On the same date they informed us that they have already received a recommendation from the Trustee on how to disburse the benefit and this will be sent shortly to give us an opportunity to accept or object to their decision. We did not receive the copy of the Trustee's ...decision until 24 April 2020. Shortly means almost a month. And if no objections are received within 28 days from the date of receipt of this letter, the benefit will be paid in accordance with the Trustee’s proposal. We advised them that we did not object to the Trustee's decision and therefore we are expecting to be paid after 28 days. Twenty eight days passed and we have not heard from them yet if we are still going to receive it or not (including the life insurance benefit). Again we tried to call them several times, email sent to them but no response. The response that you will receive from them is a generic one stating that they will contact you soon and they don't. Is this a real organisation? I am going to report them to the AFCA. Host Plus should have an immediate financial audit to determine what is going on!
Disappointing at how supervisors treat customer complaints professionally with no compassion.
I will definitely be leaving this super as soon as relevant paperwork is sent to me. After requesting to speak to a supervisor who rudely hung up on me after being on the line for 30 minutes (thank you Melissa). I've had enough of being treated poorly. You people disgust me.
Super release during crisis review
The experience of getting my super from Hostplus during the COVID crisis has been very disappointing to say the least. I will summarize my experience from start to finsh.
- Tues 28th April - recieved text from ATO advising i was approved
- Thurs 14th May - Called HP as no word after 11 business days, consultant was surprised i was still waiting, he said it was sitting with the admin team for manual processing. Told me he would email them to try and hurry it along.
- Tues 19th May - I called them again as I had still heard nothing, and again th...
Con... as in I’m confused
So in the hostplus replies.. it’s mentioned that once funds have been “ processed “ clients then get a text message saying payment with in 5 business days . Can I ask what stage “ processed “ is ? I can transfer money from my bank account to a mates account & it hits instant or within the next day. Is “ processed “ meaning approved and next stage is transferring funds ? Just be honest with people so everyone can budget and sort out bills. Putting a spin on things ( like the recent CEO email ) just gets most people’s back up. I’m starting to think virgin Australia airlines have more money than hostplus.
Hostplus have been instructed to allocate certain percentages to my Super account. Did they bother, they took money out of capital stableon a redemption aso I have more in other funds like shares and blamed me. I'm giving this fund the flick as they don't care for their members.
Holding money4nothing, moving to another one soon
Mrs with PSSAP and Brother with REST both got the money within a week
HOST PLUS status is
Its been 3 weeks today I still haven't received my early release super payment
-Got sms approval from ato the day after i applied
-A week later called Host to check the status and see if they got all info
-Tried calling but 1300 # super busy
-Spend 2 hour with them just to hear, we are processing ur claim it will be there this week or next week possibly but they cant give me a deadline. wth
definitely moving to somewhere else after all this over
Our money when we in need they couldn't help us, how we suppose to trust them
been with them for 15yrs
Horrendous & a Joke
It will be 13 days since HostPlus have been notified by the ATO approving release of my super, the customer service team can not do anything the managers say they will personally sort out by end of the day but don't, so dissapointed that a company of this size can fail its customers and can not release whats not theirs - HostPlus "give my money"
Questions & Answers
I have applied for mine, 8 days ago, am now anxious,thinking I shouldn't have left it till I was in dire straits....after reading all these reviews I will be changing funds
Hi Rhonda, Thanks for contacting us. Claims can take up to 10 business days from the time you submit your application to the Australian Tax Office (ATO) to the time you receive funds in your nominated bank account. We’ll send you an SMS once we’ve processed your withdrawal. We ask all members to please log into their Hostplus account via Hostplus member online and check that your mobile number is current so we can reach you. If you would like us to check on the progress of your application, we would be more than happy to check this. Please just send us a private message with your full name, Hostplus membership number and mobile. Thanks, Hostplus team.
Wondering how long early release of super for corona virus takes,rang and told would be there this week-NOT-received the approval from ATO on the 12 May and got txt message from hostplus saying 5 business days it's now the 4 June still nothing will be changing funds me thinks
They told me twice it was a week away. I got ATO notification on May 16, text from Hostplus saying it would be paid in 3-5 business days on May 19. Still waiting.
Hi Matt, Thank you for reaching out to us. We’re sorry to read you have not received your funds. So we can investigate this for you would you please send us a private message with your name, Hostplus membership number and phone number. We look forward to hearing from you via PM and responding to you. Thanks, Hostplus team
I was told on Wed 27th May that my payment would be received in 5 business days. I am in quarantine in Sydney until June 10th. Got an email today June 5 that payment will be received in 5 business days. I have been consistently told to wait, and flew back to Australia with the understanding that the funds would be in my account before was due to leave quarantine. This is horrible service. I'm going to put it out there that you are deliberately delaying payments and inventing reasons for delays.
You are a joke... a big fat joke. Been with you for over 10 years. Call 3 times.. emailed 4 times... Been polite every time with clearly you lying to me every time.. 10/10 for the acting you do. Just be honest.... clearly NO One is being paid. What a joke you are.... not happy.
Hi Teneal, we are sorry that we have not met your expectations during this process. We know how important it is that members in financial distress receive support as quickly as possible and assure you we have never, and would never, employ tactics designed to deliberately slow the processing of ER payments to our members. If you have not already done so, would you please send us a private message with your Hostplus membership number, email and mobile. We have a dedicated team to investigate and respond to early release payments including those that may be delayed. This dedicated will come back to you after 8am EST today and we look forward to assisting you then. Again we apologise for your experience with us. Thanks, Hostplus team.
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