HouseSmart Real Estate

Marko handled sale of our home for 30yrs with confidence and complete dedication, we could not be happier. He was very supportive in our requirements and was always professional with all involved. We would highly recommend Marko to any future buyers and sellers. Thanks again Marko. Gerry and Roz

I secured a rental through HouseSmart Real Estate. I had a pleasant experience working with them. From the first consultation to finalising the lease, they demonstrated professionalism, responsiveness and efficiency. Show reply

“Refund of the overpayment was processed efficiently and effectively. I’m very happy with the service provided.” Particularly dealing with Ceildh as our Property Manager. Show reply

Housemart has been very helpful to us throughout the entire process of renting the house from the very beginning. This time, when processing our refund, they handled it smoothly and quickly. We really appreciate how promptly you’ve always responded to our questions. Thank you so much! Show reply

The team is so nice and they were really helpful. Had been staying under this agent for more than3years, when ever there is problem, they response it immediately. Show reply

Numerous issues with this property manager as a tenant. All tenants and landlords should avoid them at all costs; it will save you a lot of pain. For all existing tenants make sure you request support and make sure it agrees to your lease agreement & review what they have charged you. My experience has been a nightmare regarding the return of my… Read more

bond and the handling of utilities.

Key issues include: 1. Bond & Funds Mismanagement: Despite a clean final inspection on Feb 2nd, they have delayed my bond release and incorrectly applied my prepaid rent to disputed charges (below) without consent. 2. Utility Billing: They attempted to charge for gas invoices provided months late, violating the Consumer Protection WA 30-day notification rule to the tenant. Invoices lacked mandatory submeter meter readings and unit rates required by Consumer Protection for the water and gas charges. They have not been able to provide support and calculations for their electrical and water charges to me. In the absence of any support and calculations I cannot confirm if any of these charges are reasonable and the request for support and calculations are outstanding. It has been noted per their last communication where I was finally able to receive a copy of the invoice for electricity that the charges do not agree to the lease agreement to be a % of electrical consumption but included other costs and me being overcharged for the whole duration of the lease. 3. Unfair Charges: HouseSmart is passing on 100% of PCR/Inventory costs to me after breaking the lease and not just a portion. This is costs that the PM/landlord will incur for new tenants and are normal owner expenses or agent overhead, not a direct cost to me for breaking lease. Is this a reasonable charge to me at 100% and not a portion for the early termination? Full charge of $220 was invoiced for reimbursement. In the absence of receiving a final PCR with no opportunity to attend the final insp. and the draft PCR I received contained inaccuracies that I provided to the PM in Feb26 & April25. PCR reflects for e.g. submeter reading that hasn’t changed since commencement. Request was made for the ingoing tenant PCR for my review but not received. Due to lack of support and disputes I can’t confirm the charges are actual and reasonable losses in 4. Harassment: Despite a formal dispute of fees and charges, I was subjected to daily automated "overdue" SMS demands for immediate payment, which constitutes undue harassment under Australian Consumer Law.

Communication is poor and they ignore the contractual lease agreement and statutory guidelines. I have been forced to escalate this to the Magistrates Court. Save yourself the stress and go elsewhere.

Moved out of a rental property 11th Sept 25, had it professionally cleaned 15th Sept, handed keys back 17th Sept. My mistake, paid an extra weeks rent on 18th Sept. Sent email advising in writing about overpayment. Received email 23rd Sept regarding refund form for overpayment of rent. Returned 24th Sept 2025. Today is 10th October 2025 and still… Read more

no refund received. Received email 25th Sept to say final inspection was good. Bond should be released following week. Bond refund has now been sorted and received. But no refund for rent. Not happy !

Please read previous negative comments below: Please avoid using this company. Non ethical, pushy, disorganised. They advertise old photos for properties and mislead tenants. This company needs to be reported.

Prompt and clear replies. Would choose again. 10 words minimum Show reply

Kaitlyn and the rest of the team have been absolutely fabulous throughout the whole process! Show reply

Great communication with incoming tenant. Prompt responses to emails and all queries addressed with courtesy. Show reply

Very informative and trustworthy services from the team of HouseSmart manager and team Show reply

Such wonderful service and excellent communication! Thanks so much team! Show reply

I was renting my old home back once we sold it. We had one rental agency but housesmart was by far the better one. We have now built our new home and the process of moving from the old to the new has been that much more smoother with Courtney making it such a great transition. I had paid the last of the bills and paid a little to much and… Read more ·  1

Christine helped with the over payment and was made the very same day back into my account. They really are the best realestate agency I've ever dealt with with. I highly recommend them and I already miss the contact and being apart of the family. Thank you again for everything team. Will miss you all.

Just perfect! Reellien has been very kind and helpful to get things processed quickly. PM Aimee has been excellent and very helpful. Second great experience with HouseSmart on a second lease. Show reply

Highly Recommend Crisanta! Crisanta was amazing throughout the whole process—professional, responsive, and genuinely caring. She made everything smooth and stress-free. Truly grateful for her help! Show reply

Great assistance during the time of rental application. Crisanta did a great job. She made everything clear and easy instructions. Thank you. Show reply

Very cooperative and flexible. Take the tenants requirement into consideration too. Crisanta and Maria have been very helpful. Show reply

HouseSmart Real Estate has been amazing from start to finish! The team was very professional, friendly, and always ready to answer my questions. They guided me through every step of the process and made everything stress-free. I truly appreciate their honesty and dedication in helping me find the perfect home. Highly recommended Show reply

The property agent has been very responsive and easy to communicate with. Show reply

Friendly staff and also faster service from the assistant and the manager Show reply

Excellent service from the case manager and the assistant and the staff Show reply

Really professional, great service from Rhealyn and the team! Thanks again! Show reply

Good experience and communication with the rental application process at HouseSmart. Show reply

Best real estate in Perth. professional and friendly staff. Highly recommend Show reply

Friendly and helpful when searching for a property. The process was made very easy and our agent Nicole was accommodating to our work schedules. Thanks team Show reply

5 star – Rhealyn bent over backwards for my house mate and my partner and our son and did everything possible to make sure we had a house by the time our lease ran out outstanding service 100% would recommend

best xmass gift – we just waited for a week, and boom we got the approval so quick. best christmas gift for us. Show reply