Hyundai Dealers

Car safety issue Hello all, I bought Hyundai i30 Hybrid last year and was having no issues until last month I was driving on highway with 100km/hr and my car engine turned off. I was able to pull my car to far left on green belt because there was no emergency lane. I contacted dealership and they run a complete test and didn’t find any fault. … Read more

I’m afraid to drive this car anymore and I refused to take the car however dealership seems not to take any step either refund or exchange.

Car is parked with the dealership which he keep asking to take away. Now what should I do I’m confused.

Anyone has same experience wanna share their experience?

Thanks

I phoned Ralph D'Silva Hyhundai expressing my interest in a particular advertised car, and an appointment was made to drive down to Melbourne to inspect it with a view to purchase. The salesman [Name Removed] was pleasant and helpful and we went through the preliminaries, then came the time for a test drive. It was then that [Name Removed]… Read more

revealed that the car that I'd come to see had been sold and that an equivalent vehicle would be hundreds of dollars more. Disappointing in that I didn't even to get to see the car that I had expressly driven for two hours to see. I guess that I won't be promoting this company

Extremely disappointed with Hyundai Australia and Hyundai Dandenong — this experience has completely destroyed our trust in the brand. Our 2019 Hyundai Tucson Highlander with only 80,000 km and full Hyundai service history had the infotainment… Read more

screen suddenly fail — leaving us with no navigation, radio, or core functions. Hyundai diagnosed a dead unit but refused any responsibility and quoted around $1,200 to replace it.

A major component failing this early is unacceptable, and Hyundai’s refusal to stand behind their product speaks volumes about their after-sales support. What makes it worse is that we are repeat customers — we purchased a new Santa Fe Hybrid worth over $82k last year — yet loyalty clearly means nothing.

Hyundai is quick to sell vehicles but unwilling to support customers when problems arise. Based on this experience, I strongly caution anyone considering buying a Hyundai — be prepared for poor support if something goes wrong.

In March 2025, I submitted an official claim to Hyundai Australia under warranty in relation to ongoing Engine concerns. See: https://www.hyundaiengineclassaction.com.au Hyundai Australia agreed to completely replace my cars Engine after inspection… Read more

by the Chatswood Hyundai Dealership Service Centre, confirming validity of my claim. Engine work was booked in and carried out by the Chatswood Dealership mechanics free on April 23, 2025, along with a full 130,000km Service and Rego check, which I paid for. My Car was finally returned to me on May 12, 2025. However, upon its return, I immediately noted the vehicle now had a significant shudder issue. Vehicle was thus returned to Hyundai Service on May 14, 2025, for follow up. The Service manager reported that one of the wheels wheel weights had come off causing the wheel to become unbalanced. Chatswood Hyundai Service rebalanced, driven both on road and on the hoist and found it to be significantly better and back to normal. Vehicle was again returned to me on May 16, 2025, but upon finding the vibration still present at regular intervals at speeds of 60k/ph, Vehicle was returned to Hyundai Service again on May 21st, 2025. This time, the Service Manager said the cause of the vibration was in fact due to the wheels, which were found on the front to be buckled. Hyundai Service carried out swap of new Tyres to wheels currently on rear of Vehicle, balanced and refitted to front of Vehicle. "Road tested and that all was now OKAY”. Vehicle was then returned to me on May 25th, 2025. To my complete dismay, significant shudder issue STILL exited. Vehicle was AGAIN returned to Hyundai Service on June 5th, 2025. This time, the Service Manager reported that after road testing vehicle in an environment where they were able to replicate the conditions described by me and upon checking the data on the vehicle, Hyundai Service believed the shuddering issue was actually due to the dual clutches being worn! ?? Go figure!! For replacement of these dual clutches, Jackson quoted the total repair cost to be $4114.00 inclusive of parts, labour and GST. At this stage I said NO, NO. I’ll be taking my Hyundai to an independent clutch specialist & also to my local Service Centre. You can imagine my surprise when both reported there were NO Issues of concern with my Clutches. Without much effort, my local Service Centre was able to identify the root cause of the Shudder issue to be with the Drive Shafts, both replaced at a cost of $1570 by my local mechanic (a saving of $2,544!). Attempted to contact Jackson, Service Manager at Hyundai to discuss, but he completely ignored my email and calls. Clearly Chatswood Hyundai Service Centre are either completely dodgy, certainly inexperienced, or are simply trying to rip drivers off who trust their mechanical evaluations. Readers of this review can decide for themselves, but I do not recommend them to be honest or reputable, given my own personal experience.

Most brilliant car service personnel- Narelle , easy to understand and easy to explain issues to! She is excellent with brilliant customer service skills. Thank for completely changing the service section around from 2021 ish. Thank you Jacques !!… Read more ·  1

New car sales manager for overseeing this turnaround! I would like to thank the new service manager for all the work and having Narelle in his team!! Keep up the good work !!

Outstanding customer service. The process of purchasing the vehicle was an absolute pleasure. The car a Hyundai Tucson Hybrid is incredible. I have previously driven a Lexus for 20 years and a test drove a RX350 hybrid. The top-of-the-line model is over $130,000 and only has a couple of features that my Tucson does not.

What a great experience and team. It began with Bradley - knowledgeable, friendly and no pressure. He actually listened to me and went the extra yards to ensure I was happy with my choice and didn't faint when I told him my current car was 28 years old! If you are looking for a car and want excellent service go in and ask for Bradley at Robina… Read more

Hyundai. I also want to commend Erica and Zac for their assistance in the process. All 3 are a credit to the business.

We have just picked up our new Hyundai Kona from Midland Hyundai. The company from the sales manager and sales staff are to be commended on their attention to detail and customers service. We are very happy with our purchase and we would highly recommend this Company.

Beware of buying from McGrath Hyundai Liverpool I purchased a brand-new, top-of-the-range Hyundai Tucson N Line Hybrid from McGrath Hyundai Liverpool in August 2025. At the demo prior to purchasing the vehicle, I was shown a key fob feature that allows the vehicle to reverse out of a parking space while the driver is outside the car. When I tried… Read more

to use it later, I discovered my key fob did not have this feature, nor did the car. I called the salesperson who sold me the car and was told the feature required the top-of-the-range N Line model, which is what I purchased, but the explanation then changed to not knowing why it wasn’t available. This was very disappointing.

About a month after pickup, I was parking in a car park, and to my surprise the vehicle made contact with a pole without any front parking sensor warnings. The damage was to the front-left quarter panel. At the first 1,000 km service, I asked the service team to check the front parking sensors. I was advised they had not been enabled during pre-delivery. I then asked about repairing the damage, but the Service Manager told me it was my responsibility to turn the sensors on if I wanted them on, even though I was not aware they were disabled. The rear sensors were enabled and working as expected.

I left the service appointment feeling dissatisfied with the outcome and the lack of accountability. The next morning, the 1,000 km service reminder was still showing on the dashboard, so I had to make another trip back to have it cleared.

I also contacted the dealership owner via the Contact Us form to outline what happened with the sensors and the damage, but I received no response.

This week, when another service was due, I booked online through their portal. I then needed to change the booking, but the portal did not allow me to manage or modify the appointment. I called the Service Department at around 10:00am, selected the relevant prompts, and waited on hold for an extended period before the system advised me to request a callback. I did so, but no one called back. In 2026, this lack of communication and poor customer service is unacceptable.

Based on my experience, I find it difficult to understand how the dealership retains repeat customers when concerns are handled this way.

In hindsight, if I’d known what I know now, I would have purchased elsewhere. I would not recommend McGrath Hyundai Liverpool based on my experience.

I'm certainly not the first to be sold a Lemon of an Extended Warranty Agreement on a used car. Beware of the wording "Standard" as it doesn't cover much. That was the FIRST disappointment! The SECOND was the costly quote provided to replace a Cruise Control Switch Assembly ($900) on a car that hasn't even cracked 70,000k's. Yep, not covered by… Read more

the "Extended" "Standard" nonsense Warranty! So d#mned if I was going to pay them $900.00 when I'd already felt ripped off...... Incidentally GMSV Dealership Liverpool the Hyundai aligned second hand Car Dealership no longer exists, so there's nobody to whinge to and a wonderful opportunity for the Hyundai Service Centre to deflect any responsibility. When I questioned the quote, I got the " Its labor intensive, steering wheel has to come off, the genuine part costs X amount......yada yada yada !" ANYHOW, HERE'S THE KICKER, I shopped around and managed to get a brand new GENUINE part and watched a 20 MINUTE installation process by a professional unfold, all for a total cost of $300.00....... ($600.00 less? you gotta be kidding me!) How the FRICK is this experience supposed to instill customer confidence in a Brand let alone its after Sales Service? Hard not be cynical isn't it?........... Disappointing to say the least.

Hyundai Australia and Norris Motor Group Brendale do not honour warranties on their parts and workmanship. Be warned anyone looking to purchase through these! I purchased an i30 there in 2018 and have had no other mechanic touch my vehicle since. All services and repairs conducted there. Whilst my vehicle ran out of warranty a while ago now, I’ve… Read more

continued to take my vehicle only to the dealership and has only just ticked over 100,000 km. After a new fuel pump was fitted to the vehicle recently, it leaked into my engine causing complete engine seizure, with the low oil light only coming on seconds before break down. Hyundai’s/NMG’s mechanics declared that the fuel pump was faulty and still under warranty however given the vehicle is seven years old, have refused to cover the cost of labour to rebuild the engine (they offered to pay parts only). Considering the rest of the vehicle was operational and the cause of the fault was traced to the fuel pump under warranty, I don’t understand why I’m being left out of pocket thousands of dollars. I’ve been treated dismissively by the Hyundai Customer Care representative and now my vehicle is being held to ransom by Hyundai and NMG until I pay up. Don’t spend your hard earned money with these thieves! Absolute grubs.

Lights are on but nobody is home. Sent about 4 emails about the defective i45 we brought in June 2025. No response by their team at all. Have joined the class action against them as well. Was hoping for some help, but I guess they don't care about how their defective product affects us Australians. Buyer beware when looking to buy Hyundai vehicles!

Nunawading Hyundai, Vic does not appear in the reviews. It should. My issue is about ridiculously LOW trade in valuations. Eleven years ago I bought my new Hyundai i30 from them and returned in the hope of a nod to customer loyalty. None. My traded in SAAB was given $1500 - I knew it had been towed home four times recently and I was seriously over… Read more

it. My 2014 Hyundai i30 auto Trophy, with only 90,000 mileage, was given an upfront $600 trade in price, with a fantasy, fiction writer justification! I was FURIOUS. I said we just sold my mother's 20 year old car privately for $4000. He said I was not going to get that. CarSales list, much higher mileage cars, $10,000 - $12,000 - give or take on the road costs. I asked the salesman if any customers were happy about their initial trade in valuation. NONE. NONE. NONE. To be transparent: scratches / dints / roadworthy preparation for a private sale was rejected by me. I traded in for another small budget Hyundai. Instead of a new car, with immediate driveaway devaluation, I bought a 'devalued' second hand one with over two years new car warranty still in place. They ripped the joy out of my heart of buying a new car.

Hyundai taken back to dealers 10 times for same issue, always patched up and the issue was never at until last time it was (also out of its 5yr warranty by now) had to pay to get ongoing issue fixed, after waiting to get the car fixed Nundah Hyundai Brisbane said issue that they quoted for wasn’t fixed and I had to wait another couple more weeks and pay even more money‍. I just wouldn’t go near Hyundai ever again. Show details

Warning to potential buyers: I strongly advise against purchasing a Hyundai. I bought a top-end Sonata from Hyundai Rockingham and discovered a clear design flaw causing the door speakers to rattle. The dealership initially acknowledged the issue, but Hyundai Australia later redacted their admission and dismissed the problem entirely. Both… Read more

Hyundai Rockingham and Hyundai Australia have refused to provide a proper fix. This has been extremely disappointing — poor customer service, zero accountability, and no meaningful support once the sale is made. Buyer beware.

Reynella Hyundai Service Department have the worst possible service i have ever experienced. Save yourself the frustration and take your Hyundai to Adrian Brien. Show details

Had my car serviced today, I was due to get new tyres. So I got a quote sent to me offering two types of tyres Continental or Kumho tyres which were 2nd tyres with only 10kms on them. I was happy with the tyres that were on the car from new as they performed, handled and I got 68000kms out of them and the so I opted for the tyres I ‘thought’ they… Read more

had quoted me. They weren’t cheap but I knew they were exactly what I wanted in a tyre. When I picked up the car the tyres weren’t the same type as what were on it originally even though they make them still. When querying why I didn’t the OEM tyres. I was contacted by Richard, whom informed me that they just put on any tyre that the tyre shop has at the time and if I wanted a specific tyre I should have asked for it. It was pretty much put to me it was my fault that I didn’t specify exactly which type of Continental tyre, not the fact that ‘they’ didn’t specify what tyre they were putting on the car. Apparently I’m the only customer that they e ever had not care what type of tyre goes on their car. I paid over $2100 for this service only to be told this was my fault. I was also told that the tyre shop doesn’t take back tyres that been driven on yet they offered me tyres that had been driven on. Definitely stay away from these fraudsters.

I am writing this review to document the cumulative failures that have characterised my five-year ownership of a Hyundai and, more recently, the conduct of the McGrath Liverpool dealership and Hyundai Australia’s head office. From the outset, the vehicle has been plagued by recurring clutch-related faults, battery faults amongst many others that… Read more

are widely acknowledged in technical service bulletins for this model year Hyundai N Line Premium (PY 2019) (MY 2020). Rather than addressing these documented defects, I have been met with denial and condescension, as though the problems were a figment of my imagination.

For the past fortnight I have been assured—three separate times—that the vehicle would be ready for collection “tomorrow.” Each assurance required me to take a full day off work. On every occasion the car was not ready, and no proactive communication was provided.

I was also promised a loan vehicle; that undertaking was simply abandoned without notice. When I attempted to follow up, the customer-experience team had already closed for the day.

What compounds the frustration is the orchestrated deflection between the dealership’s service manager and Hyundai’s head office. Liverpool now insist they attempted to contact me today at 11 AM which is false, yet head office did not question this or ask for call logs. My phone logs show otherwise. This coordinated misrepresentation is unprofessional and deeply disrespectful.

This experience has cost me leave days, income, and any remaining confidence in the brand. I had been on the verge of upgrading to a new Hyundai N through novated leasing; that decision has been reversed. I cannot, in good conscience, recommend Hyundai—or McGrath Liverpool—to anyone seeking reliable product support or honest dealing.

After five years of persistent faults and the recent display of institutional dishonesty, I am left with no alternative but to dissociate myself from the brand entirely. Prospective buyers should be aware: Hyundai’s after-sales culture appears more concerned with deflecting blame than solving problems.

Its high time that the levels to which car dealers will stoop to extort money is brought to light.My daughters I30 suffered a broken vane in one of the aircon vents which was the only problem indicated to the dealer who had done the last service on the vehicle.As per their norm an appointment had to be made and the service booklet presented at… Read more

the time of dropping the vehicle off.Hyundai Southport then subjected the vehicle to what they referred to as Vehicle triage report where systems in no need whatsoever of service or replacement were reported on all for a fee of course. The vehicle was required for 3 hours when all it warranted was for someone to peer in ,notice the broken vane and take it from there.The superfluous bit of documentation is attached and a final bill of over $ 550 was produced which supposedly included the part.This was refused but a sum of over $ 100 needed to be paid just for someone to clarify what the customer had brought to their attention in the 1st place.This highway robbery maybe possible when the luxury cars also in their stable are serviced or assessed but for an I30 it amounts to an absolute rort.

Hyundai i30 Mismatched Tyre Nightmare at Hyundai Zupp’s Aspley Title: Hyundai let me down – unsafe spare tyre caused damage I bought a Hyundai i30 from Zupps Aspley and was shocked to find the spare tyre was totally mismatched — wrong size, wrong nuts, and not roadworthy. When I had to use it, it damaged my front wheel badly and I had to pay… Read more

nearly $1,000 to fix it.

This was not a small mistake — it could have been dangerous. I feel completely misled and unsafe, and the dealership didn’t take responsibility. I’ve raised it with Fair Trading and hope others will check carefully before trusting Hyundai or this dealer.

The service has certainly spiralled down at Barton’s Hyundai Capalaba. I have been a customer of theirs for approximately five years. Each year the service has been very good. They would consistently go above expectations and even send a link to a video where the car was lifted and items requiring repair were videoed. Once I received a video… Read more

detailing how my tyres were worn and the amount of tread. There was a courtesy bus that would drop you off to nearby shops etc. everything was done really well and the also sent a feedback form heavily requesting perfect scores. The company really searched to excel it seems.

However, my last service was a different story altogether. I was dropped off to shops and when I asked what time I’d be picked up, I was told it wasn’t possible as I hadn’t booked a return trip? That is so illogical. I wouldn’t have left the service centre and would have waited in that case.

Close to the time I am supposed to pick up my car, I received a call to state my pollen filter needed replacing in addition to my battery and windscreen wipers. I had only changed my windscreen wipers recently, so that was odd. The pollen filter and eco spray cost me $150. I looked up the cost of the filter and a Hyundai branded filter is approximately $50. The spray, which gave me a migraine retails at approximately $20….a fancy type of glen twenty. Severely overpriced and took me by surprise as I was in a busy area and hard to hear, I expected that to be part of the log book service, but I don’t think it is.

I must say, to their credit their free wash was a good choice, this is the second time I have chosen it. The first time it was underwhelming. My car looked exactly the same when I picked it up. However, this time they did a great job. That was probably worth a $40 car wash, but in the end I feel ripped off paying $150 for a pollen filter that retails at $50 and takes minutes to install. I don’t need a migraine inducing glen twenty experience.

I note also, no more feedback. I guess they don’t care any longer?

Customer Satisfaction is zero. My Hyundai Venue was still under new car warranty and the engine light came on . It was running really rough so I rung the Bunbury office and told them the engine light was on and it was misfiring. The receptionist in no uncertain terms told me there were no appointments available for at least 4 weeks . I replied… Read more

that I use my car for work every day and without it I could potentially lose my job. She said she would speak to the man in charge and he would ring me back. Two days later I received a call back . I was asked what the car was doing I told him what I had told her and he replied that he emphasised there were no available appointments until July. I re instated the fact that without my car I could jeopardise my employment. His response was I maybe able to squeeze you in on the 24th June( my first initial phone call was on 30th May) and as a matter of fact he added we don’t have any cars for you to loan either so in other words I don’t careless what predicament you’re in. He suggested I ring Hyundai customer care to see what they maybe able to do for me. Not good enough. Customer loyalty and care is non existent at this dealership.. They don’t return your calls They have no empathy to your situation. They are unhelpful and unwilling to resolve any issues or even attempt to compromise. If I could give half a star for their services I would have.

Tracey S

I was disappointed with the service I received today, after ten years as a loyal customer. During my interaction, I explicitly stated that I did not wish to proceed with two particular options. Subsequently, while waiting in the lobby, I unexpectedly observed my car parked outside. Upon inquiry, I was informed that a text message had been sent… Read more

approximately thirty minutes prior, awaiting my authorization.

Upon reviewing the message, I discovered that the two options I had declined were included for authorization. Had I not incidentally seen my vehicle, I would have continued waiting indefinitely. This oversight has significantly impacted my experience.