Hyundai i30 - Production fault & Manufactures 5 years new car warranty not upheld
When I took my car into Essendon Hyundai as mudflap had come adrift and was totally damaged during a drive from Melbourne to Bendigo. On my arrival to Bendigo I could hear some noise from the wheel on the drivers side and on getting out I noticed all the mudflap had come adrift during the drive. I drove to the nearest mechanic about 900 metres away and as I drove up his driveway the mudflap completely fell off. When I took it into Essendon Hyundai saying the car was still only new and that this shouldn't just come off or fallen apart like th...is the service agents were quite rude and accused me of having a recent accident. I told them I hadn't and would quite happily bring in my insurance documents stating so. A mudflap should just not come adrift like this on a new car especially under warranty. Obviously it is a production problem they do not want to address. I am the first and original owner and was looking at trading up to the Kona in the near future but knowing now they do not valid their warranty I won't be considering Hyundai anymore.
Hyundai Robina, stay away
We’ve had 3 brand new Hyundai vehicles over the last 15 years but I will never buy another one. We’ve taken our cars there for regular servicing and lately every time we bring it home there’s another issue they’ve created. Twice we’ve had to get it towed back there for additional repairs due to problems they’ve caused. Our backup camera hasn’t worked properly since we bought the car new but they’ve never been able to fix it. Extremely rude service personnel to deal with too..so frustrating
Westpoint Hyundai “Amazing”
I wanted to share my experience with Westpoint Hyundai.
Amazing, is all I can say about the service I have received from Westpoint Hyundai.
From first contact with Jay who was extremely friendly and answered all my questions about my Accent I was looking to purchase.
After deals with other dealships I was feeling overwhelmed and exhausted Jay changed this around in a heartbeat. The experience of buying a new car was now an exciting one.
I would also like to make a special mention to Gareth, Ben, Kelly and Maree you all have added to an exceptional service and experience at Westpoint Hyundai.
We own two Hyundai cars
I am trying to edit this review
It was written in the heat of the moment and was not reasonable
Withdrawing reviews on this site is beyond me so I am editing it out of existence
Great service by dealer
Recently purchased a Hyundai i30N from Essendon Hyundai Victoria and was serviced by a guy called Biag....great service and great follow up. 10/10. Would highly recommend the dealership and the sales guy.
Awesome car yard
Hi Id like to do a review of dc moters Hyundai in Rockhampton QLD
I found this dealership to be awesome the lady that sold me the car gave me grate customer service and answered all my questions I had about the car I perched even researched information on thins for me that she couldn’t answer on the day and ether texted me or called me about it i would highly recommend this dealership to anyone looking to buy a car.
Hyundai quality is very poor compared to Japanese brand. Had an i30 2010 and had 2 issues with both the back passenger left and right side safety belt.....both damage was identical.. a small plastic thing broke. Then the driver side window went. Another piece of plastic broke in the window regulator. Hyundai quality sucks.
Dandenong Hyundai - Vishal Gandhi was the best his customer service was the best
The best experience i had in buying a car from Dandenong Hyundai for my wife's birthday . Vishal who sold me the car was the best , an amazing person who gave me his phone number, i made so many changes along the process of taking the delivery he was sooo prompt and accommodated all my requests in timely manner , he is the best , my brother will be going to him soon for a family SUV, highly highly recommended guys , didn't felt like i was sold a car , rather i felt like he helped me to the mosttttttt . Loved his work and my wife is loving the car . Thank you Vishal Gandhi , i will recommend you to everyone i possibly can to have the experience to get a car from you , love your work mate.
Very professional. Great dealership. Best salespeople. I am very happy with my purchase. The car was delivered promptly, with a tank full of petrol and all extras that were promised. Thank you Marcelo!
- Verified customer
South Melbourne Hyundai is worst
Lots of issues with the car after service. Not willing to take accountability of any faults. Service is worst and the attitude of the people working there is arrogant. Stay away.
Melville Hyundai worst customer service(RYAN)
the car was delivered 1WEEK LATE
Every time I had to ring and find what’s goin on when i wil get car .
Promised dashats,full fuel tank,car mats and at delivery time GOT NOTHING
Customer service was terrible Ryan salesman was rude on my car pick up day.
Do not go to Melville Hyundai . Worst service ever..
Charged $150 to tighten something when the car is only 12 months old!
Very disappointed with Hyundai Springwood when I took my Hyundai Accent,2018 model, to the service centre last week. I am only 19 and my family have bought cars from Hyundai for years,yet the service I received seemed very unfair.
My car was making a strange noise, so I took it to the service department. The person we spoke with said that they would look at the problem and advise us PRIOR to fixing it, as to wether it would cost us anything. A few hours later we were told that it was all fixed and just needed a screw tightened that had become l...
Excellent customer service
I went to Hyundai Cranbourne in search of a grey Hyundai Tucson. The dealer had just sold two and they were already on the truck and ready to go to their new owners. I had my heart set on a grey one and would not settle for any other colour. The person I was dealing with, Matthew, rang around to try and find another grey one. He found one that was just across the road at their new car dealership, he went across the road to get the car so that I could have a test drive. I loved the car and decided to go ahead with a purchase although I didn't qu...ite have enough money yet, this was not a problem for them I simply paid a deposit and they held the car until I have my finances sorted. I found all the staff there were very friendly and easy to deal with. I personally would recommend Cranbourne Hyundai to anyone looking to purchase a new or used car.
Frankston Hyundai service centre
I had my car serviced once at Frankston hyundai and didn’t feel they gave me good service so even though it is more local for me to travel to Frankston I decided I’d go elsewhere. I took my car to cranbourne Hyundai and the whole team there was wonderful they explained everything to me and I get a complimentary wash and vac each service. My most recent service after having a baby I had no way to get home from cranbourne so decided to go back to Frankston for a one off and they lost my service log book. I called twice about getting this replaced...with no communication after. I have now tried to trade my 2015 Veloster in for a family car and the dealer at Dandenong HYUNDAI has offered me $2000 less than it’s worth due to not having this book. The man at Dandenong also knows that Frankston would know my car has decreased in value due to not having a log book. I have been advised to take things further and to see a lawyer. I would not recommend Frankston for any type of servicing of your car. If you live local travel that litttle bit further to cranbourne and I promise you will not be sorry like I am when i trusted frankston with something as simple as filling out a book and putting it back without misplacing it.
Free servicing ripoff
After purchasing a new i30 I purchased the servicing package for the life of the warranty.
After putting my car in for its 15,000km service I was dismayed to see that the service staff try and get extra money from you by asking you to pay for optional services such as oil flushes and wheel balancing, etc.
I have serviced my car with many National car servicing companies and most of the times these things are included as part of the cost.
I find this practice predatory and used to catch the inexperienced driver unaware and make them think that these things need to be done.
They make good cars but this practice with adding on things that really should be included (airline seat allocation for example) should not be allowed.
I have had good customer experiences with both sales and service. They are always helpful, attentive and are good negotiators ie. they never offend you and do some great deals. Servicing is prompt and they get a mechanic or tech to speak with you if there is anything you need to know that reception can't answer. Never felt ripped off and I realise they have a lot of overheads to build into their labour rate. This service is not just because we have a competitive market in this town as there is another dealer who will ignore you if lunch is coming up.
All dealer cheaters
Hi as per my conversation with hyundai dealer anything happen to your car or with dealer they dont help u reason behind that all separate franchisee . So please careful company not help you to solve problem with dealership. So i think we dont have to buy there car
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Questions & Answers
Hi, I just bought my first Hyundai, a Kona. I've had the car for about a month now, does Hyundai send out customer satisfaction surveys? Or is it as I suspected, they don't give a damn once the cheque has cleared.....
"does Hyundai send out customer satisfaction surveys? Or is it as I suspected, they don't give a damn once the cheque has cleared...." -
DEFINITELY NOT THE ONE I DEALT WITH (Zupps). When I went to pick up my car (after 9 days!) I asked the customer service guy for a car key to check what they've done, he at first didn't want to give me the key, only when I said I will not pay until I check what they've done he hesitantly handed me the key. It's been now 2 days, all seems to be ok. for now. Good luck, hope your experience will be better.
how do you make a formal complaint to Hyundai? I can't find an email address...
You need to go onto Hyundai australia's desktop website.
Down the bottom is a contact us section where you can select warranty etc to email them.
Always remember that you will catch many flies with honey and none with vinegar so be diplomatic and factual. I know from just a general enquiry in my case it took a month for a reply so chill for a reply.
Hope this helps :)
Replaced the window regulator for an i30 last May and it is faulty again. The dealer wants me to pay another $549 to replace it. I think it is ridiculous as it is just over a year and I did not anticipate it would give up so quickly. I am wondering how best to resolve the issue?
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