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$1100 worth of work quoted, $0 needed to be done
they quoted me $1100 for repairs .
I trusted what needed to be done but found a better price at local mechanic .
I got a call from my local mechanic today telling me absolutely NOTHING on the list needed to be done.
what a total scam.he charged me nothing as it had just had it's major service .
a list of bogus repairs .
will never ever ever visit this dealership again as a service customer. what an absolute deadset joke
lucky there's at least one honest mechanic out there
Do not buy a car from Keema Hyundai Springwood
The service is the worst I have ever experienced. We purchased a 2018 model Hyundai I30 and was advised it had the balance of the 5 year factory warranty and the service was up-to-date when I contacted Hyundai customer support to confirm this I was told this vehicle had not been serviced for 2 years so I feel that I have been deceived by Keema Springwood.I have since managed to speak to the Regional Manager Jason Taylor on two occasions to be advised he would get back to me he obviously believes that he is not required as part of his job to hav...e any manners or service as he does not call you back. There are plenty of Hyundai dealers in Qld l just hope that this review prevents someone else being deceived and cheated like I have been. Under no circumstances deal with Keema Hyundai Springwood
Appalling service for recall
My next car won’t be a Hyundai. Apparently having to take a half day off work and pay for your own transport to get home and then return to collect the car so they can repair the recall is not “an inconvenience”. Well I guess it’s not inconvenient for them.
Hyundai iMax cracked manifold
I've owned my 2013 iMax since 2016, always serviced according to service book with local Hyundai dealer, who were very good. Last service at 150k they told me the manifold was cracked and needed replacing. They told me it was unusual that it would crack this early on and said they would speak to Hyundai about a free replacement or some discount and also because I was a good valued customer. Hyundai refused any part of it, saying vehicle was too old & they weren't interested! I called them to try and discuss with them however, they were complete...ly uninterested, not even any empathy! I am so incensed that they weren't even willing to compromise or anything, not what I expected from a global manufacturer, I am so angry, I will NEVER purchase a Hyundai vehicle again.
Just wanted to say thank you for Craig and Greg for making my car buying experience a pleasure, also for the help offered anytime I need it in the future. It is nice to come back to the same Dealership (after 4 years) and still get such good service, really appreciate it.
Werribee Hyundai - Misleading Information provided by purpose, high pressure pushing sales
I could rated Werribee Hyundai as 0 start I would. The salesperson advised that the car I was going to buy didn't not owe any money. At the same day I checked PPSR report saying the same car was under a security loan with an external financial institution. When I raised the question, the same salesperson started telling different story. Which means the initial misleading information was provided by purpose. Not sure why did him hide by purpose. I didn't feel comfortable so recall the purchase. No contract of sale was ever signed. Still waiting...for them for refunding my initial deposit. According to the sales manager's reply, they are going to charge me a cancellation fee at 1%, even I changed my mind before signing a contract. Very doggy team. Stay away! I feel very lucky that I didn't sign the contract as they are changing face very quickly!
Disappointed with Hyundai Wangara in WA and Hyundai Customer Care
took my car to Hyundai Wangara as the engine light came on, was told it was my spark plugs, got it changed, paid $246, a week later engine light came back on, took it back to Hyundai Wangara in WA, this time they said it was my filter fuel pump injector - paid $845, 2 days later light back on, took it back and this time they said it was Sensor, paid $220, lasted 2 days before the lights was back on, have tried to see what Hyundai Care can do, have waited over a month for them to tell me that there is nothing they can do, i have paid over $1319 ...and still they have not fixed my problem. Neither Hyundai Wangara or Hyundai ICare will take responsibility that they do not know how to fix the problem, it looks like the only way i will get my money back is to take the matter further. I will be telling all my friends and family not to trust Hyundai as they should change their Icare to donotcare once you have paid.
I purchased a Veloster Turbo Premium in December 2019 and did not receive it until February 2020. In June 2020 on 4 occasions within one week the car stalled on start up (stalling 4 times before the car would stay on). I then took the car to Castle Hill Hyundai for where a technical problem was identified however it is still under investigation. 9 days later my car is still at the service centre with no estimated time for a fix (I was told it could take days, weeks or months) and no loan car provided (all of the loan cars are accounted for). I ...have now contacted Hyundai Customer Care who have said that they do not offer loan cars and that the best that they can do is contact the dealership and will get back to me in 3 business days, which will make it 2 weeks without a loan car. Totally unacceptable customer service.
LAKESIDE HYUNDAI - BE CAREFUL PLEASE!
I stress this to all future and current customers of Lakeside Hyundai servicing, please save your time and go elsewhere for service or you’ll experience what I had gone through. Extremely disappointed with the customer service at Lakeside Hyundai. My car came for a service last year and they told me that I had to replace 2 tyres ASAP and chose to go elsewhere to buy them as well as get a second opinion in which I’m thankful that I did. They servicing team advised me that they’d rotate the bad tyres to the back of my vehicle and failed to do so ...as I found out when I went to several tyres places to get opinions. On top of this, they failed to clean the inside of my vehicle and left it insanely dirty. I had called them up to let them know how their service lacked and couldn’t get anyone to help me so I had sent emails. They advised me that I’d get a call back and never did. A year later, I went to a much more professional and respectful mechanic who had advised me that the condition of my vehicles cabin filter and air filter were in a putrid condition that I had paid Lakeside Hyundai to change over and they never did. Seeing photos of the conditions of the both filters and knowing my car only drove 10,000kms within a year, made me feel really frustrated knowing what should be a professional company doing serving had failed to perform a major service adequately. I definitely wish I got in line with all the negative feedback and comments before handing my vehicle over for a service. I had contacted them today to follow this up and the employee I had spoken too was nothing but an ignorant and naive person that really needs to learn basic respect and manners.
went to inspect a car, car salesman runs off halfway through and the second salesperson said I can't test drivr unless I was commited to buying. i told him how can I commit without trying the car. he then ignored any further questions or help or any enquiries on other cars. should avoid at all cost.
RIP OFF on cost of car parts BAYSIDE HYUNDAI
Rang to tell them switch on driver's seat would not go up but worked for all other functions. They said to bring it in. They then charged me $149.00 to tell me exactly what I had told them, but they couldn't fix it at the time because the switch needed a new motor which was on back order from Korea. I would have to pay $871.00 up front before they would order it in. Within a week, my Son-in-law was able to track down a genuine part through Bartons which he paid Cash Sale $89.40 for. He was then able to replace it and have it all fixed within half an hour. Where did they pick $876.00 from?? That would be a rip off of 10 times the amount.
Hyundai Werribee: Bad experience
Not Professionals. I went there couple of weeks ago to buy used car but the way they treated me was very bad. i offered my price to them and they accepted it but when went inside to sign the paperwork they change the price again. They started pushing me on the price and when i was about to leave then their manager offer me another price which was lower than my offer but because of their way of dealing i left the premises in anger.
- Verified customer
All about moving metal here!
Fast talking sales men so smooth, shiny showroom so garish were not sufficient to offset the numerous factory flaws that were not noticed by this high-flow dealer- foam sticking out of the dash, damaged wheel nuts and a radio that keeps shutting itself off and has to be reset every trip once or twice, scratched clear coat paint, and who knows what else yet to find....Phone calls unanswered. Go elsewhere! Nice car but no backup from the dealer to us. Sell and move on seems to be the theme. Very disappointed in the new car and must spend a lot of time and energy to even get them to acknowledge the problems. Salesman will get a thumbs down if he sends us a survey...
Hyundadi I 30 n line perfumine
We went to Pennant Hills Hyundai very bad service when we pick up the car four dints every door near the handle when you buy a Hyundai stay away from them very poor quality we had Mazda astina nothing to do with the astina we are very sorry went for a Hyundai 130 n line perfumine very cheap quality stay away from korena car we wont buy a Hyundai again they dont go through with car with us set us the bluetooth with us he said you know to use everything we said yes that's not the point he should went through the car with us
The reviewer stated that an incentive was offered for this review
no TPMS valve in spare
The WORST company, they are selling cars with a spare tyre identical to the rest but can only be used in an emergency and is only good to get you to a tyre dealer. they don't install a TPMS valve in the spare because it must be an inferior tyre. they are duping Australians.
- Verified customer
Booths Hyundai Warranty Repair**Excellent Service
My i30 had a major issue New years eve, total loss of power. I rang Booths Hyundai Tuggerah 2/01/2020, was told to send the car to dealership (towed) & they would look at it even though fully booked, received warranty paperwork from Service dept next day, they replaced the Catalytic Converter and exhaust manifold all with no cost to me. Good communication, excellent service. Cannot fault Booths or Hyundai Australia.
Hyandai Customer Service is disgusting
It took 7 calls to escalate a complaint about Osborne park servicing department regarding an air conditioning fault diagnosis.
I received foul treatment from the dealership and called the call centre to make a complaint and have some assistance from senior staff.
The matter was finally escalated 4 business days after I requested it to be to a manager who left a voicemail on my phone. I tried returning that call and was told he was unavailable 3 times. I took the complaint to consumer protection, the car has since been fixed by a different dea...
- Verified customer
Hyundai Noosa the place to go
Looking for a new car, looking for a reliable second hand car, looking for a Hyundai or a Mazda but above all looking for good old fashion service before and after you buy your new car - STOP - dont look any further Hyundai/Mazda Noosa is the place to go.
Deal with the right people, they will look after you and yes I know they will look after themselves as well, nothing wrong with that because that is what doing business is like - how they do it sets them apart from the majority of car dealers.
Special mentioning to Annie Tait service department and Paul Denman Sales Manager
Deborah & Carlo Wisse
Questions & Answers
Good evening team,
I have been a member of “My Hyundai Plan for over 5 years and have always been a good support on the road.
Recently I had to replace my battery ( WA My Hyundai share the roadside assist with RAC)
I was asked the question by the RAC person “ When did I have my battery replaced?”
This was unknown to me because today you take the car in and get it serviced at regular times and do not take note of what has been done.
( Batteries are usually have 2 years life)
I assumed that the RAC would be able to find out when this battery was replaced because of the partnership with Hyundai road assist. This is not so because of privacy laws.
I as a female did not want to be left without a working car and the likelihood that a jump start would give me only one run before I could turn off my motor. A Risk! A Battery replacement was needed. Thank goodness for the great service!!
When I had more time I looked up when my battery was last renewed and it was only 2 years ago. This battery had 40 months. IT was still under warranty and Hyundai would have replaced it for free, instead of me paying for a new one.
I then made enquiries as to what had gone wrong, with the process for checking when I had last had brought a new battery at my service.
The 3 people I spoke with from Hyundai/ RAC/My Hyundai could not give me an exact answer why this had happened.
Hyundai gave me a credit note. Thank you! That was an added bonus.
I had to state I was not complaining and wanted to improve the system so this did not happen to other people.
Has anyone else been in this predicament?
Please write to customercare@Hyundai.com.au so that this process can be made better for all. Thank you.
I am amazed that review about the spare tyre and would like to here from others or Hyundai what the story is
Hi, I just bought my first Hyundai, a Kona. I've had the car for about a month now, does Hyundai send out customer satisfaction surveys? Or is it as I suspected, they don't give a damn once the cheque has cleared.....
"does Hyundai send out customer satisfaction surveys? Or is it as I suspected, they don't give a damn once the cheque has cleared...." -
DEFINITELY NOT THE ONE I DEALT WITH (Zupps). When I went to pick up my car (after 9 days!) I asked the customer service guy for a car key to check what they've done, he at first didn't want to give me the key, only when I said I will not pay until I check what they've done he hesitantly handed me the key. It's been now 2 days, all seems to be ok. for now. Good luck, hope your experience will be better.
You should never go to Zupps !!
Hyundai Northside is the place to go- bought several cars from them and the service and aftercare is A+.. Sun Heo (the sales guy) even gave me a follow up call the next day and following week to see how everything with the car was going and make sure I was happy. They also sent a customer survey the day I picked up the car which was independent of that dealership.
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