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Two Hyundais in two years..."LUV EM BUT"!
As a retired 'Motor Man' and ex 'Serviceman' ( ARMY workshops and ordering and -purchasing) I know a bit about cars and their marketing. I would give the dealership, Hyundai Northside (Norris) 41/2 (Four and a half) stars. 2019 we purchased a Kona after several years of owning Deisel Nissan patrols and a short time, an Asian Turbo Deisel that within the Warranty blew the intercooler and turbo...the dealer concerned said it was not a warrantable item, eight weeks fighting they did it. A month out of warranty it happened again...great fights but ...no good... cost me $6500. Believe it or not, 13 months later again. Six months after that Crankshaft cracked. It was top of the range, sunshine roof, leather seats all the trimmings, and IMMACULATE. Wreckers offered $300, put it on gumtree, and got $1300. Spoke with a great friend who is an engineer and a very well-known engine rebuilder and he said do not buy any Turbo 4X4 ... not wanting a large vehicle anymore he said "the only car we don't see in here is the 2 litre Hyundai". So we purchased the Kona and loved it. Sadly twelve months later I collapsed and ended up in the hospital, with my left leg paralyzed. After a month I was discharged in a wheelchair and walker. When home I found that I could not fit these items in the Kona. We drove over to Nundah, Hyundai, and found our wonderful Sales Staff had changed. We haggled around and did a deal on a Demo Tucson, new car terms, etc. The only hassle was the handbrake would not hold on a hill, this caused a bit of drama trying to get the workshop to attend to it. Sadly on attending the Service Dept for our first service, I was first waiting at the gate to enter but being partially handicapped with a walking stick, it took me a few minutes to get to the reception. When there a lass came up and said "Who is next? I said "I am"...She said "No-get to the rear of the line". I promptly got back into the car and started to leave, disgusted. A lovely lass saw what happened and ran over and did my booking. This did upset me, as when I had the Kona everything was great. I hope now all is well as the dealership haslooked after us pretty well and a staff now are excellent. WE LOVE OUR TUCSON.
Firstly, let me point out that the Hyundai Tucson is a great car! It's KEEMA dealership in Springwood that's the issue. First, the salesman slyly got us to sign a form which actually confirmed we have agreed to purchase the vehicle, all the while saying we can pull out anytime. Secondly, tried to low-ball our trade in on a 2019 Holden Trax, 17000 kms. Got $19,610 instead of the "fair price" of $17000. Thirdly, the salesman wouldn't answer my questions regarding the 'Delivery and Handling' charges. There was no break down as to what they were. A...s I found out later, it's a $1500 pure profit markup! He let slip that it includes pricing for your supposed free service. So you're servicing is not free. Car wash, they charge $100. That's nonsense! They would get the car ready and set all the settings to our preferences. Again, nonsense! Stuck a few balloons on the car and said the radio works! WTH! Full tank of gas. Again, nonsense. Didn't have time!? Only half a tank. Another Hyundai dealership salesman saw the form we signed and said we're being overpriced! We told that to the KEEMA salesman and he said 'this is KEEMA!' So KEEMA Hyundai overcharges on their sales! The overall experience at KEEMA Hyundai at Springwood was 100% pure nonsense! Our salesman worked 16 years in that industry, so he's well versed at speaking nonsense and lies! Again, the car is awesome but as a warning, go to another dealership and do not go to KEEMA Springwood. I will never go there again!
Furious at Osbourne Park (Perth WA) Hyundai Dealership - DO NOT GO THERE
I drove my car to get serviced. I had a booking, but I arrived early because I had other errands to run. I spoke to someone, and then they vanished. After waiting a while, I went and spoke to another person. I was told that there was no hire car until later. Then they said there was a hire car, but there was someone in it, this person was fiddling with his phone, which he did for at least 20 minutes. When I went to talk to the same man again and I suggested that I was going to go over and say hi to the guy and find out how long he was going to ...be in the hire car (apparently his car was ready and waiting for him), I was told that my behaviour was rude. I was then told that I should go away and come back. When I explained that I had to go some distance and I would not make it back in time, I was told that it should happen on another day. I agreed, just so I could get out of there. I will not be going back there again. The behaviour of the staff was unprofessional, rude, arrogant and impolite. To anyone reading this review, go to another dealership. Don't let them have your business.
Moorooka Hyundai an easy and pleasant experience
We recently bought a new Hyundai Venue Active from Moorooka Hyundai in Brisbane. The staff were helpful and professional. We went in knowing exactly what we wanted, and while they mentioned extras and other options, they didn't try to push us into buying things we didn't want. There was a mix-up in delivery dates, but they immediately explained what happened and kept us informed during the slight (only a week) delay. They made it really easy to buy the car, and their showroom had a clean, open, and comfortable atmosphere. Overall, I found it a very good experience.
Melville Hyundai Aftersales Rip-off.
Unfortunately, our experience of purchasing a new car from Melville Hyundai was marred by the ‘Aftersales’ salesperson who sold us expensive equipment which never worked from the outset. Finally, the camera ( $1400) failed to record someone backing into us. Hyundai wipes it hands of any responsibility leaving us to foot the bill. An absolute con job! BUYER BEWARE !
Terrible customer service
Terrible customer care any fault you have to wait for the part but yet can’t have a hire car so now the car will sit there not drivable till the part comes with no eta what a joke selling my car immediately.
The worst car dealer I have ever dealt with
This is the worst car dealer I have ever dealt with you wait all day for a return call if it comes they are rude and talk down to people like they are stupid they promise you everything and never follow through just take your money and rip you off I would rather buy a car from the wreckers instead of Werribee Hyundai they can’t be trusted and Luke is full of rubbish can’t believe a thing that comes out of his mouth
Great Customer Service
I am really pleased with the level of service that I received at Essendon Hyundai, John was attentive, but not forceful. He listened to my needs and then went out of his way to make it happen. I really appreciate how quick they were able to source a vehicle for me during this scarce vehicle period that we are enduring at the moment. Would recommend to anyone that was considering purchasing a new vehicle.
I didn't expect it to be this horrible.
I bought the car in Victoria and drove there for two years and moved to NSW. I have had to struggle to get anything done brake lights, recalls or console issues everywhere. They never followed up on any outstanding issues and when I called them they always had parts on order. I was already reluctant to buy cheap brands and this experience proved the old proverb "you get what you pay for".
Castle Hill Hyundai
Karen was very professional and knowledgeable.
A very smooth transaction with a trade in. I ordered i30 Premium 2021 model
I am very happy with the new car and would highly recommend dealing with Karen from Castle Hill Hyundai Thank you
Sales assistant can’t be bothered!!
Arrived at PENRITH Hyundai to look at the Santa Fe..was told we don’t have any..oh, maybe we have a highlander(top of the range), I’ll check..i was told they’re $66k and our most popular?!!..I didn’t have $60k..I wanted the active and mid range in price..I’ll check with my manager, no there are none and not coming in for a few months..I said, I haven’t seen inside this car and I’d like to have a look..she didn’t make the effort because I didnt want that car..so I said oh well there’s not much point..no service, no care, NO SALE..I am a previous customer..Forget this dealership..
Caloundra Hyundai and Hyundai ....what a poor experience . read on they put the wrong name on our certificate board .The tint(part of rust, duco ,interior $2500 deal?) had to go back 3 times for bubbles. The genuine $980 towbar they fitted was put on with cable ties. Had to get them to put bolts in the bolt holes!! and best of all the 15,000 klm service was told it was capped at $320 ,really? no $361 and told after finding out from their service desk that Hyundai can change that fixed price anytime they like....so yes FIXED means fixed...you g...et the picture. Took the vehicle to Noosa Hyundai and told them about the $320 fixed price promised by Caloundra. They honoured promised price. So there is honour among thieves Hyundai doesn’t even bother to answer their customer service phone so don’t bother complaining there.
Exemplary service!!! Thankyou to Karen at Castle Hill Hyundai who made the car shopping experience stress free....love your work!!! Love that she was also happy to keep in touch once I drove my new car out of the sales room.
Terrible customer care
The service dealership picked up a faulty ball joint on my i20 just after the warranty expired. This shouldn't happen on a car with low kms (26,000) driven in the city. After lots of back and forth with customer care they agreed to refund the part but not the labour (which was 3x more expensive than the part). Not impressed!
Horrible Service and Vehichles
Spent 64K on a Hyundai Sante fe vehicle and within 3 years the side step has snapped off and the side door and buckled apart from the door frame and Hyuandai customer care and said both are my fault - That I have got them caught and as a result this has happened. That is ridiculous as I am the only one to drive my vehicle and I know for fact neither has occurred. In the next breathe, Essendon Hyundai (Daniel) and Hyundai Australia (Billy) from Customer Care has said this occurs in this vehicle quite often and hence is not part of the warranty. ...This is just ridiculous. They know it is an ongoing problem and yet DO NOT advise you at purchase or try and blame you for things to not repair or replace them. Our other vehicle is a HONDA and ESSENDON HONDA are very transparent with everything and go out of their way to keep the customer happy provide exceptional customer service.
Questions & Answers
Good evening team,
I have been a member of “My Hyundai Plan for over 5 years and have always been a good support on the road.
Recently I had to replace my battery ( WA My Hyundai share the roadside assist with RAC)
I was asked the question by the RAC person “ When did I have my battery replaced?”
This was unknown to me because today you take the car in and get it serviced at regular times and do not take note of what has been done.
( Batteries are usually have 2 years life)
I assumed that the RAC would be able to find out when this battery was replaced because of the partnership with Hyundai road assist. This is not so because of privacy laws.
I as a female did not want to be left without a working car and the likelihood that a jump start would give me only one run before I could turn off my motor. A Risk! A Battery replacement was needed. Thank goodness for the great service!!
When I had more time I looked up when my battery was last renewed and it was only 2 years ago. This battery had 40 months. IT was still under warranty and Hyundai would have replaced it for free, instead of me paying for a new one.
I then made enquiries as to what had gone wrong, with the process for checking when I had last had brought a new battery at my service.
The 3 people I spoke with from Hyundai/ RAC/My Hyundai could not give me an exact answer why this had happened.
Hyundai gave me a credit note. Thank you! That was an added bonus.
I had to state I was not complaining and wanted to improve the system so this did not happen to other people.
Has anyone else been in this predicament?
Please write to customercare@Hyundai.com.au so that this process can be made better for all. Thank you.
I am amazed that review about the spare tyre and would like to here from others or Hyundai what the story is
Hi, I just bought my first Hyundai, a Kona. I've had the car for about a month now, does Hyundai send out customer satisfaction surveys? Or is it as I suspected, they don't give a damn once the cheque has cleared.....
"does Hyundai send out customer satisfaction surveys? Or is it as I suspected, they don't give a damn once the cheque has cleared...." -
DEFINITELY NOT THE ONE I DEALT WITH (Zupps). When I went to pick up my car (after 9 days!) I asked the customer service guy for a car key to check what they've done, he at first didn't want to give me the key, only when I said I will not pay until I check what they've done he hesitantly handed me the key. It's been now 2 days, all seems to be ok. for now. Good luck, hope your experience will be better.
You should never go to Zupps !!
Hyundai Northside is the place to go- bought several cars from them and the service and aftercare is A+.. Sun Heo (the sales guy) even gave me a follow up call the next day and following week to see how everything with the car was going and make sure I was happy. They also sent a customer survey the day I picked up the car which was independent of that dealership.
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