Caloundra Hyundai and Hyundai ....what a poor experience . read on they put the wrong name on our certificate board .The tint(part of rust, duco ,interior $2500 deal?) had to go back 3 times for bubbles. The genuine $980 towbar they fitted was put on with cable ties. Had to get them to put bolts in the bolt holes!! and best of all the 15,000 klm service was told it was capped at $320 ,really? no $361 and told after finding out from their service desk that Hyundai can change that fixed price anytime they like....so yes FIXED means fixed...you g...

Exemplary service!!! Thankyou to Karen at Castle Hill Hyundai who made the car shopping experience stress free....love your work!!! Love that she was also happy to keep in touch once I drove my new car out of the sales room.

The service dealership picked up a faulty ball joint on my i20 just after the warranty expired. This shouldn't happen on a car with low kms (26,000) driven in the city. After lots of back and forth with customer care they agreed to refund the part but not the labour (which was 3x more expensive than the part). Not impressed!

Spent 64K on a Hyundai Sante fe vehicle and within 3 years the side step has snapped off and the side door and buckled apart from the door frame and Hyuandai customer care and said both are my fault - That I have got them caught and as a result this has happened. That is ridiculous as I am the only one to drive my vehicle and I know for fact neither has occurred. In the next breathe, Essendon Hyundai (Daniel) and Hyundai Australia (Billy) from Customer Care has said this occurs in this vehicle quite often and hence is not part of the warranty. ...

Brought a car before done 10,000 km the gearbox blows up cooling problems etc gave Hyundai few options to deal with problem and they didn't want to know so be warned they will take your money but won't deal with your problem I'd never buy another car through Hyundai dealer in Mandurah I'm currently going through ACCC in relation to a vehicle unfit for use

Tried to organise a test drive of the new Hyundai Santa Fe with Mornington and Frankston and both wouldn’t allow us to have it for a few hours to drive !! Both rude ! Frankston was more worried how many km we would put on the car and was told her manager had one but would have to ask for us to drive it !But yet all other brands let you take them eg Kia ,Mitsubishi ,mazda ,Land Rover

was sold an incomplete vehicle from essendon hyundai.. they are scammers. No service, poor quality vehicle, and unprofessional staff... staff was stuffing his face at front desk when we got there, we felt like we were disrupting them. Total waste of space this dealership. scammers.

Service manager was arrogant and rude and had no flexibility or customer service training. Wanted to book car in 4 weeks time. No loan car. Couldn’t give me a lift home. Nothing. No service. Went to Dandenong service centre and complete opposite service. Loan car. Date I needed etc.

Poor customer service, 3 times in a row on each service schedule, booked car in, when we got there no record of booking. Same thing happened the next time, and when we had an issue that needed fixing they told me to ring around other dealers as they didn't have the personnel to do the job. Won't be going back.

Bought new Santa fe: engine blew up at 160,000. Towed to service dept where they said ' that doesn't just happen, you must have done something to it'. When I asked what that meant- they said I could have drained the oil then deliberately driven it until it blew up then put oil in it!!!! The roadside assist tested the oil ( plenty in there) moments AFTER it blew up! Regularly serviced, by the book, at Hyundaii
Absolutely furious
Going to consumer affairs
Don't mind replacing many things as car ages- but a new engine at 160,000 k's is absol...

DO NOT TAKE YOUR CAR HERE!!!
Reporting on behalf of my mother.

Dodgy and unprofessional service department.
They bleed you for money and never fix your car and deem the car unsafe and unroadworthy.
General manager advised me that the service department only give “recommendations” and do not advise that it will be indefinitely fixed by a certain service or part.
Allowed consultant staff to talk foully to my mother just because she raised her voice and was very frustrated as she did not comprehend the situation clearly.
Told me to go to consumer affairs as they’re in the right, SO I WILL!

Bought my Sonata new have had never ending problems since day one....everything from faults with engine, excessive oil consumption, lights failing front and rear and more. Countless visits to have warranty work done, they are quite happy to have you on the repair treadmill for the life of the car. On top of it you have Hyundai's terrible customer service. What an awfull company and product, will never deal with them again.

My experience from the service department manager at this dealership was very negative, For that reason I
will not return to this dealership and would not recommend them.

I love my new car. The experience of buying my car with Sudhir at Castle Hill was extremely pleasant as he listened to what i wanted and was very helpful and friendly. Not at all what i expected - he made buying a car fun and he was not pushy at all and i got a great deal. I couldn't recommend them enough.

We owned a Hyundai ix35 for 8 years before the it needed a new engine block. It only had 119k on it.
We took it for service meticulously only at Hyundai dealerships. The mechanics never picked up on anything, and one day it just stopped working.
I went through all the avenues I could to get Hyundai to take pride and stand by their cars, but they wouldn’t have a bar of it. This was a $32k car. A shocking outcome for such an expensive purchase.
Seriously, don’t buy a Hyundai! They have terrible customer service and poor quality cars.

Vehicle just out of 5 year warranty. Hyundai will not accept a manufacturing fault with the vehicle. We are faced with over $5000 repair bill. Will never buy a Hyundai again and will be letting friends & family to stay clear of them.

Hyundai in Sale, Victoria are just awesome!
I went over today to get my new key programmed.
I also had both front parking lights blown, but when I dropped the car off I forgot to tell them about them.
I thought about when I was over at shops....
When I went back to collect the car. I paid the bill and mentioned how dumb I was, and told them about the lights.
They said “ no worries, we can get one of the boys to do them for you now.”
So out come a dude, wrestles with getting the globes out. Man they were tight!
Anyways I go back in to pay for the light job and they said “don’t be silly, it’s all good” and waved me out the door!
How about that for great customer service!

they quoted me $1100 for repairs .
I trusted what needed to be done but found a better price at local mechanic .
I got a call from my local mechanic today telling me absolutely NOTHING on the list needed to be done.
what a total scam.he charged me nothing as it had just had it's major service .
a list of bogus repairs .
will never ever ever visit this dealership again as a service customer. what an absolute deadset joke
lucky there's at least one honest mechanic out there

The service is the worst I have ever experienced. We purchased a 2018 model Hyundai I30 and was advised it had the balance of the 5 year factory warranty and the service was up-to-date when I contacted Hyundai customer support to confirm this I was told this vehicle had not been serviced for 2 years so I feel that I have been deceived by Keema Springwood.I have since managed to speak to the Regional Manager Jason Taylor on two occasions to be advised he would get back to me he obviously believes that he is not required as part of his job to hav...

My next car won’t be a Hyundai. Apparently having to take a half day off work and pay for your own transport to get home and then return to collect the car so they can repair the recall is not “an inconvenience”. Well I guess it’s not inconvenient for them.