Hyundai i30 PD Hatchback 1.6 T-GDi Petrol N Line Premium (2019-2026)

I am writing this review to document the cumulative failures that have characterised my five-year ownership of a Hyundai and, more recently, the conduct of the McGrath Liverpool dealership and Hyundai Australia’s head office. From the outset, the vehicle has been plagued by recurring clutch-related faults, battery faults amongst many others that… Read more

are widely acknowledged in technical service bulletins for this model year Hyundai N Line Premium (PY 2019) (MY 2020). Rather than addressing these documented defects, I have been met with denial and condescension, as though the problems were a figment of my imagination.

For the past fortnight I have been assured—three separate times—that the vehicle would be ready for collection “tomorrow.” Each assurance required me to take a full day off work. On every occasion the car was not ready, and no proactive communication was provided.

I was also promised a loan vehicle; that undertaking was simply abandoned without notice. When I attempted to follow up, the customer-experience team had already closed for the day.

What compounds the frustration is the orchestrated deflection between the dealership’s service manager and Hyundai’s head office. Liverpool now insist they attempted to contact me today at 11 AM which is false, yet head office did not question this or ask for call logs. My phone logs show otherwise. This coordinated misrepresentation is unprofessional and deeply disrespectful.

This experience has cost me leave days, income, and any remaining confidence in the brand. I had been on the verge of upgrading to a new Hyundai N through novated leasing; that decision has been reversed. I cannot, in good conscience, recommend Hyundai—or McGrath Liverpool—to anyone seeking reliable product support or honest dealing.

After five years of persistent faults and the recent display of institutional dishonesty, I am left with no alternative but to dissociate myself from the brand entirely. Prospective buyers should be aware: Hyundai’s after-sales culture appears more concerned with deflecting blame than solving problems.

This is my dream car – My car is now 4 years old but still like new. I haven't had a single issue with it and Hyundai customer service is excellent. It has great fuel economy and really takes off, unlike my previous i30. I really love having the panoramic roof and the heated and cooled seats and use both quite often. The only other thing I wish it had is blind spot… Read more

detector, but I can live without it and it has much more features than other cars in that price range. I will probably buy another i30 after this as I haven't found a car I prefer