Hyundai Service & Repairs

Four phone calls later I finally found out it would take 1/2 day and $300+ to replace a key. I like my little car but feel that Hyundai needs to do something about it service. Se

have been doing services from one of retails of hyundai company which is Col Crawford Hyundai brookvale 2100 I have a issue with transimission so i check the service history they never checked or did transimission service i spoke with them they said hyundai company never told them to do service of transimission its not recomanded so i want to know… Read more

the company policy why its not neded to do service if so why i got the issue of transimission .my car is just raning 75 kilomiter its not under the warrienty but how the car can run forever without tranmission service problem they took 4 hours which cost me $800 now they dont want to fix my car even its their fault why they did not do transmission service .i contact hyundai customer services many times but they did not do much lastly i need to go with australia fair trade so i dont want to do service with them any more they are scam And rubbish .

I purchased my i30 from Coomera Hyundai in November last year, including their premium paint protection package, which cost an additional $3,000–$4,000 on top of the vehicle price. During my first 15,000 km service, the service team damaged my car by chipping the bonnet during their test drive. However, they denied responsibility. I’m very… Read more

familiar with my vehicle’s condition, and I know exactly how many chips it had before I brought it in for the service. One of the reasons for booking that service was to have the existing chips repaired under the Schmic service I had already purchased. Unfortunately, the Schmic repair wasn’t carried out at the service centre, even though they changed the service date when I mentioned that I wanted the chip repair included. Isn’t that funny? Why change my service date when they weren’t going to repair the chips?! Anyway, they made extra chips on my bonnet, so I complained. They offered a “discount” on my next service as compensation, but the service fee has since increased, making the discount pointless. To make matters worse, I had to wait over five hours for the service (arrived at 9:00 a.m. and didn’t leave until 2:30 p.m.), which was completely unreasonable. Although the i30 drives well overall, I’ve noticed that when switching from Normal to Sport mode, the gear doesn’t engage quickly — it hesitates and feels sluggish, almost as if it’s “puffing like a grandpa.” The service team told me this was “normal,” but it’s disappointing to hear that response from a dealership representing a reputable brand.

100% happy – First time taking my car to Hyundai for a service. I was well impressed I was greeted by Paul who was friendly and courteous. My car was spotless when I collected it. 100% happy with my service. Would recommend Hyundai if you want a pleasant and easy service.

WA is the best again – ThAnkyou Morley Hyundai service dept. was made welcome, and although understaffed and over busy the guy was friendly and offered me a lift (although not required) because of rain. The service was done when I asked to pick it up. Cheers

Ferntree Gully Hyundai is excellent – Fast and Friendly service from Ferntree Gully Hyundai. I had a minor issue with noise coming from the muffler of my 12 month old Tuscon, the service manager Mick Ruddick was very fast to have me booked in and replaced the whole muffler free of charge as it was a known fault. Very happy !

Hyundai Pennant Hills Car Service is the worse experience I had the last 2 times I brought my car there, but this last one was the worse when they broke my fuel gauge, the petrol was leaking, and the car was smelling so bad like a gas station that was so hard to breath in with the windows closed. I realised when I took the car to refill petrol and… Read more

the fuel gauge did not move at all.... lucky I saw that and call them the next day to fix it without any cost because it was their fault (incompetent mechanic).

I’ve been with Hyundai Liverpool for several years now, and every time I’ve had concerns or issues, I believe it’s been Aaron who has consistently addressed them with professionalism and a positive attitude. I’ve even complimented him in the past for his excellent service. Last Wednesday, I brought my car in for its annual service and rego check.… Read more

While I later returned to have the right front low beam globe replaced—an issue I had assumed would be picked up during the service—my main concern is a new problem that started after that visit.

Since the annual service, the internal circulation button, which blocks outside air from entering the cabin, has been switching off automatically every few minutes while driving. This had never occurred before, and it quickly became frustrating.

When I raised the issue with Danny at the front desk, I understand he may be new and not yet familiar with every feature in Hyundai vehicles. Still, I was disappointed that he dismissed my concern immediately, without consulting the technical team or a supervisor. A new team member should be encouraged to first listen and then check internally—especially when they’re unsure, such as whether open windows or an unsealed roof could affect the system.

I was told I’d need to wait until May for an appointment and pay a diagnostic fee, which didn’t seem fair given the issue only started after the annual service.

Thankfully, Aaron stepped in once again. He took the time to listen and quickly noticed the roof wasn’t fully closed, and asked me to test the system on the drive home. I appreciated that extra attention, and during the 15-minute drive, the button worked fine—unlike the earlier drive to the dealership when I had to keep resetting it which cause a potential safety issue as I keep distracted by it.

While I’m relieved the issue seems to have been resolved, I’m still concerned about how it was initially handled. I hope this feedback supports better communication and customer care moving forward. Loyal customers notice the effort—and we appreciate it when it’s done right.

Hi Hyundai Team, I am writing to express my extreme disappointment with the recent service experience at one of your official Hyundai westpoint brisbane service centers for my Elantra. This has been, by far, one of the worst customer service experiences I’ve encountered. From the moment I dropped off my car, the communication was appalling. I… Read more

had to follow up repeatedly just to get basic updates. No one seemed to have any idea of the progress, and I was constantly passed between staff with no accountability or clarity. This level of disorganisation from an official Hyundai center is completely unacceptable.

To make matters worse, I was initially quoted a certain amount for the service, only to receive a significantly higher bill at the end – with no clear explanation or justification. It felt like a blatant rip-off. When I raised concerns about the inflated charges, I received vague and inconsistent responses. No effort was made to break down or defend the additional costs.

To add to the frustration, I was informed that the required parts for the brake and AC were not even available at the official service center – which defeats the very purpose of choosing a certified provider. What is the point of paying premium diagnostic charges at a brand-backed service center if even basic parts are unavailable and incorrect diagnostics are given? I was told that no problems were found regarding the noise complaint made when turning left, yet the noise has persisted, although it was determined that nothing is wrong with the vehicle.

Charging premium rates for a budget-segment car like the Elantra is not aligned with the expectations of your core customer base. It seems there is a serious disconnect between Hyundai’s branding and the actual customer experience being delivered at the ground level.

I would strongly advise Hyundai to review how centers like Westpoint are operating. I would not recommend them to anyone. A quick glance at their online reviews will show you I’m not alone – many other customers have had similarly poor experiences. Hyundai needs to intervene immediately to protect its reputation.

Due to the severity of the issue and lack of resolution, I am escalating this matter to the Australian Customer Ombudsman.

I brought my car in for annual service on February 13, 2025, which included the REGO (I paid $1,330). However, the REGO has not been completed, and the manager informed me that my cheque would be mailed to me soon. One month has passed, and I have yet to receive my refund cheque. I feel very disappointed with the service. I have called four times but still have not heard anything from the company. Show details

Worst customer service – Absolutely atrocious customer service, I came in for a service about 4 weeks ago and my aircon in my car was broken (it is covered under warranty). Firstly, they should have checked if it was under warranty before trying to charge me $2000+ for something that under ACL must be fixed free of charge, this is just terrible business practice. So… Read more

they said they will ring me back within 5 days and let me know the outcome of the warranty claim, I did inform them that I am going to overseas and gave my son’s (he uses this car) number to contact. 7 days or so pass and they haven't called him. so he call them and get put on hold again and again, these guys have absolutely no idea what planet they are even on. He called them 4 times and got the same careless response every time "you should get a call within the next few days".

My aircon which is covered under YOUR 5 year unlimited km warranty is broken, I have gone the last 5-6 weeks with no aircon in humid subtropical Gold Coast climate. I actually cannot believe this kind of carefree customer service goes on in Australia, it almost feels like i'm in a third-world country. On top of this when I dropped my car for regular service, I did receive a very poor customer service from the service centre. My son put similar review few days ago and Hyundai GoldCoast said that they can’t find a car in his name so it was fake review.

Trouble with bubbling back window tint – Hyundai Morley never will buy another car from them after I have bought my last 4 from them asked to repair back bubbling window tint was told must go to manufacturer after year don’t cover that .Don’t understand why had my other car done with the same problem after two years that tells me which i have notice it’s all about money and that wasn’t… Read more

the Hyundai way before. Just to be told look it up at the backside of the window tint book is quite offensive and to be told fine by them to buy cars from different manufacturer after i said it be the last Hyundai that I will buy. I thought Hyundai was supposed to be high on customer support and service.Hyundai Morley promises the world on warranty but delivers nothing after the sale and the service department it’s all about money and over charge.

Terrible after sale and customer service – It seems that Hyundai wants to think they are Mercedes, meaning they will charge ridiculous prices for Service and Parts. On top of that you have dealers causing damage during service and not accepting responsibility for their action. Some of the bad things I experienced: 1- My Genesis G80 2015 model was serviced by Hyundai Dealer all the time, I… Read more

sometimes check the oil using the dipstick until last time I did that I found that the plastic tip of the oil dipstick is broken and missing. When I asked Hyundai Head office and the dealer about replacing it they both refused and said I should buy and pay for it. 2- I have also Ioniq EV and in the manual it says that if I use the car in harder conditions I need to replace the Reduction Gear Box Oil. I asked few Hyundai Dealers about the cost to do this service and found no one knows what to do and they had to get back to me. After few days two dealers replied asking for $550 for replacing the Reduction Gear Oil. They want $200 for labor and $350 cost of the oil. This is really a ridiculous price as the oil change requires a one (1) Litre of W70 manual gear oil cost about $25 and takes 10 minutes to remove two drain plugs and refill the gear box. So maybe they do not know what to do and they are trying to extract so much money from consumers for simple tasks or they are really bad and do not care about being fair in their charges. 3- The Ioniq uses special coolant which is the same as used in Kia EVs. Hyundai charges double the price than Ikea even the fluid is the same part code. Meaning they just trying to charge so much more than they should be if they were fair in their pricing.

These are some of the things I experienced in addition to other small issues where Hyundai does not stand behind the product they sell because they deny any claim for items in the car which do not last as expected for expensive cars.

I love Hyundai cars in general but the dealership and headquarter attitude and level of service made me disappointed more than once and felt that they do not care once you have the car.

If anyone thinking of buying a Hyundai they need to keep in mind that they are now paying higher prices for the car and the service and customer care is terrible. Maybe an alternative product could offer more value for money.

Lousy service from Hyundai – My Hyundai i30 has done 25,000 km and been towed 5 times after break-downs, after the 1st service the transmission had to be changed, since then there have been many problems mostly occurring due to poor service experiences.After the fuel filter was replaced for example, the car was running so rough that I knew a test drive couldn’t have occurred,… Read more

the car kept stalling, I told FTG Hyundai they had fitted the filter incorrectly, they as much as laughed at me.After 4 days of this I had the car towed to them after it would not start, and yes, they had fitted the fuel filter incorrectly. Currently the car won’t select reverse, I’m told after more than a day that they don’t know what the problem is, hardly inspiring confidence, and that it will be at least 5 days. It’s not been one problem, it’s been constant, it’s not expected to have a car with only 25k on the clock and yet you have no confidence that it will keep running for the day.

Hopeless – Hyundai Roadside Assist. Save your money, on Sunday I was in Melbourne and woke up to a flat tyre. I rang roadside assist at 7.55am and 6 1/2 hours at 2.35pm RACV finally arrived. After three hours I rang again and was told that RACV had already been and the job was completed. I said total rubbish as I still had a flat tyre and no phone… Read more

call. I was then told they would have to start a new request as the first one had been completed so another 3 hour ETA. Took a bit longer but he eventually arrived. I don't know if they are just getting 2 jobs for every job or just incompetent but all I can say was lucky I wasn't stuck on the side of the road in the country.

Hyundai service nightmare – Took my car twice to the hyundai team at liverpool. Car had low kilometres with transmission issues and the air conditioning was making loud noises. I was told that I had to change the way I was driving and that nothing was wrong with it! The team changed the air filter ( i was charged of course) but the car continued to get worse. It was only… Read more

until I took my car to the team at tuggerah (recently moved here) did they fix the problem. The car needed the fan belt to be tightened and the transmission settings to be recalibrated. The car runs like a gem. Won't recommend going to Liverpool hyundai

Bad service, neglected the safety of me and my family – I had to put my i30 N-line car in for warranty repairs in the Hyundai Rose Hill NSW Service Centre twice due to issues with the dual clutch transmission. The first time, they just installed a software update which fixed the issue for a few months. My car would violently jolt as I accelerated. Then my car suddenly went into neutral as I was driving… Read more

60k/hr down a busy road. Hyundai has always known about this issue as there are class action suits/recalls happening. So this service centre chose not to fix the issue last year when I took the car in. They knowingly took the risk that I and my family (incl. small children) could get seriously get hurt by this issue. What if I'd been on a 110km/hr freeway with a big semi behind me? The centre is large and shiny and professional looking but what's the point of that when the customer service is lacking? Not only that, I had to call them to find out the status only to be told that the car was already ready for however long when I've been without a car for days. I asked about a loan car given that Hyundai was at fault only to be told "We don't do loan cars" Exasperating!

Hyundai paint, like engines, are rubbish – The paint, mainly white peels of in sheets. Other manufacturers have had the same problem but are doing something about it. Hyundai does nothing after the 3 year warranty and aren’t interested in helping their, now ex customers. Just another reason why Hyundai is rubbish but people buy them because millions are spent on advertising but not fixing their issues

Poor Customer Service, poor communication and poor service altogether – We left the car for diagnostics and kept being told that we will contact you in the afternoon, no one did. their response was that we had nothing to tell you. When we called we were told that they are working on it when in fact they meant that they would get to it, so no clear communication. When they found a problem with the car (but not the one… Read more

that was causing the car to stop) they let us know we agreed to have it fixed because they insisted that that was the cause, when went to pick up the car, after paying the car did not start. They never focused on what we told them what was happening with the car they just found a problem (unrelated) and claimed to have fixed it. Then they said they had to do more diagnostics, so here we go costing us more for what they did not do in the first place. Same issue with communication. We made it clear that this is a work car and it is very important that they let us know what and when was happening as my husband did not go to work since the day we booked the car in, almost 10 days. When I called to find out how they were going after they had promised to call before 10am (no one did), they said car is ready however had not had any intention on calling because he was busy. We got a call 10 minutes after to be told the car is not starting. I asked to speak to the manager in charge but always unavailable. I had to reach out to the CEO via Linkedin to ask for someone to assist with the situation, all I was asking was communication. After my husband got very frustrated and agitated with the situation they started playing victims and blaming it on his English. So it appears that you need to pass an English test to go to their service centre or go with an interpreter otherwise they will blame you for their poor performance at all levels. By the way my husband is not an academic in English but on the other hand his English is perfect to tell them that the car stops while he is driving. My English is better but they never asked me on my multiple calls can you explain what the issue is because we don't understand. I understand that they are under a lot of pressure due to lack of workforce but the transparency and not acting like bullies with the customers will take them a long way. I would not recommend their services!!!

Booked in 3 times waiting from Feb to End of April – At Ferntree Gully Hyundai, they could have dealt with my concern in Feb & be resolved by March. Kept booking me in, total time wasters, taking 3 months to resolve a simple issue, then waiting over 2 hours for something that should take no more than half an hour.

What kind of customer service when they don't pick up the phone? – For 2 days, more than 20 calls to talk to someone at the service department, you are left listening to music for hours. Kind of they are on strike to answer phone calls. Hope the manager can urge them, to please pick up the phone.

Poor customer service. Poor communication. Poor time management – Our Hyundai i30 was entrusted to the Brendale service centre to address a recall issue, and we were advised that a glow plug replacement could also be performed during its stay, taking "a few days". However, the vehicle remained in their custody after four weeks! Furthermore, despite our expectation for a courtesy vehicle, none was provided,… Read more

leaving my partner immobile for the same duration. As a result, we have been forced to forgo work, negatively affecting our income, and we were burdened with an ever-increasing bill from Hyundai brendale with added costs that we were not informed of at the time.

Regrettably, we had to consistently reach out to the service centre for updates, and were met with unsatisfactory responses from the manager, Dan, who seemed to prioritise other customers over us. His comment was words to the effect of, "Don't call back for an update to avoid further disappointment," and "we have other customers to deal with so our technicians cannot work solely on your vehicle," he appeared to have no concern to how this severely inconvenienced us over the four weeks, impeding our daily routine and interfering with our work. To exacerbate matters, we had family visiting from overseas, whom we were unable to transport as much as we would have liked.

We are tremendously disappointed and will not be recommending their services to our family and friends. We also had our pram in the vehicle and requested to pick this up. The person we spoke to stated they would leave this item in the sales centre as the service centre would be closed over the weekend when we needed to collect it. When we arrived the sales centre had no idea about this arrangement and appeared frustrated that this was arranged without consulting them. The pram was not left there and this took us a long time to resolve and collect. This just added to the already negative experience, inconvenience and poor customer service experience.

In the words of the manager I will "avoid disappointment" in future and take my business elsewhere, I urge others to do the same.

Terrible service. Ordered new tuscon and just useless with no delivery timeframe – Ordered new tuscon elite February told may-June delivery now it’s not even on schedule for delivery. I live rural not in a city/town with public transport and yet they can’t from operations even provide schedule. Just a lot of air and gibberish.

Terrible Customer Service from Zupps Aspley and The Call Centre – We had our cars coolant cap not even put on properly afters service! We called RACQ for roadside assistance to check and they said if it was a moment sooner the car's engine would be seriously damaged. We therefore called Zupps Aspley but no one called us back until we physically went there to explain themselves. They denied any responsibility… Read more

that this could have been their fault. They didn't offer a service check to see if the car was fine, we had to book it normally and that was a week away. I called customer service to see if they could offer any help and they were just as useless. I felt like no one would look after us and offer us a solution. I had to take it to a local mechanic (which I could get one book straight away) and he said we were very lucky. I am never buyingg a Hyundai again if this is how you treat your customers.

Wish I could score 0 for Customer care – My Tucson that was 6 months out of warranty had a manufacturing fault that was going to cost $1000. The dealership actually recommended I call customer care and ask for them to cover the cost as it was not my fault and so close to out of warranty. I called and asked. Was told it would take 1-2 days for a response (was refused a loan car so was… Read more

without a car during this process). Called after 3 days with no response, and was told someone would get back to me. Then called on day 4 and made it clear I needed an answer either way as I am a single, working mother without a car while I wait for a response I was supposed to have days ago. They then informed me that I had missed a service (45k service, fault occurred at 130k) and they needed to talk to the dealership to make sure that didn’t cause the fault before going ahead. They then called 30 minutes later and said they couldn’t prove the missed service wasn’t the cause and wouldn’t cover it. I spoke to the dealership who very clearly told me that they had told customer service that the missed service did not cause the fault and that it was a manufacturing fault, but he believed they were basically looking for any reason not to assist me. He was very disappointed in the whole process, including the length of time they took to get back to me knowing I was without a car during this time. I have only ever driven Hyundai’s, have owned 3. But I will NEVER buy another Hyundai and will definitely be warning friends and family to steer clear.

Cant fix my Ioniq 5 AirCon after 2 weeks – I am very unhappy with the service of my new Hyundai Ioniq 5 !! My AirCon died over 2 weeks ago, and they still don’t seem to have the info or equipment to fix it. Ive been to 2 dealers and Hyundai themselves.

Absolutely disgusting and unacceptable treatment as a customer - do not buy from Sutton’s Arncliffe or Sutton’s Zetland – I made the unfortunate decision a few years ago to buy a brand new Hyundai I30. After only a few years under my possession and only 20,000 km the car has become faulty and needs a major repair that has been deemed by multiple mechanics as a manufacturer fault. They refuse to repair it even though it’s UNDER WARRANTY STILL as I missed a service… Read more

during Covid. Only 20,000 so should be treated differently as this is a unique situation. They have refused and I am now working with a lawyer