- Tucson TL Active X 2WD, 2.0L Petrol, Automatic (2015-2020)
- Verified purchase
Shocking Customer Service & Warranty! Buyers Beware!
Do not take your car to be serviced at Lakeside Hyundai!
I was treated with nothing but disrespect from [Name Removed] at Lakside Hyundai in the service department.
My car is 3 years old and has done 75,000km, it was due for a 65,000km service but due to Covid all dealerships were shut. The earliest booking I could get was December 2nd. Yesterday my car came to a complete stop suddenly on a busy highway almost causing a major collision with no warning lights on the dash at all! The car restarted immediately. I called Lakeside to try get an ea...rlier booking but they told me they cant assist as they were fully booked. Next morning I turned my car on and noticed a weird sound coming from the engine, I again called Lakeside and pleaded with them to allow me to drop the car off that day for an assessment as I felt something may be wrong, and did not feel safe driving it. While on the phone, Lakeside asked if my car was turning on and running which it was. They agreed to allow me to drop it off for a chance of an early assessment but no promises could be made. They also for some reason mentioned that "if we cannot locate the issue then there is nothing we can do as sometimes people hear things that we cannot find at the time of service... just so you know".
Worst car ever owned!
My family bought brand new $36,000 when I was away overseas working in the US. I have owned cars like Toyota, Honda, Ford, and Jeep.
This car was pretty much ordinary from the start - heavy steering, poor ride quality, expensive servicing and poor dealership experience. Quality became more apparent over the years: paint faded early (paintshops advised defective paint), transmission leaked, suspension creaked and rusted, interior parts fall off, electrical problems like rear demister stopped working, air vents wouldn't redirect airflow, cigaret...te lighter stopped working, short in the distributors, coolant leaks etc. Timing belts were expensive. Eventually got rid of it recently at 150,000km after the car would stall for no reason when the throttle was used when the car was warmed up (thermostat open). My theory was that it was sensitive to air getting into the coolant, and air bubbles would gravitate to the throttle body which is coolant heated for the North American market to avoid sticky throttle in cold climates. So if you still buy this car, make sure the coolant is checked regularly! Now some of you might say 150k is a good innings right? However if you ask any yank if a car that lasts less than 100K miles is any good, they will say its "no good". I sold an old Jeep with 120k miles for US$5000 instantly (buyer did not even test drive it), while a Hyundai with lower mileage went for $400 (buyer still asked a lot of questions!). The mechanic even said it wasn't even worth that much and not to spend any more money on it! You should always assume you may need to keep the car for 10 years or 200,000Km+ because fortunes can change. We had a Renault Koleos of similar mileage, and it was night and day - the Koleos still drove like new and smooth as butter with correct maintenance. Mechanics would praise the Koleos but HATED working on the Hyundai, and eventually some just wouldn't bother returning my calls even though I was a regular customer with deep pockets. Everything about working on the car was difficult - the oil filter was in a weird spot behind the front wheel for example. OBD2 readers wouldn't work on the car. Parts were stupid expensive - so this meant maintenance was expensive. The problems were never instant "car killers" (e.g., failed transmission or engine), but would always cost $700-$1000 and so it was death by many cuts. Fuel economy was terrible - 15L/100 for short trips. High fuel expenses and servicing costs means this car is false economy no matter how cheap you buy it used - do the correct calculations! The only reason the car was kept the for so long was because it was mainly a backup vehicle. Hyundai is inherently a subpar brand because it started as a cheap car company with $10,000 drive-away deals like the Accent and the Getz - so even when they started selling more expensive cars, their warranty and dealership had the low-rent "used car dealer" attitude. Be warned! Don't think a piece of paper saying you have a warranty means peace-of-mind. Hyundai recently hired a good car designer that they made a co-president, and their sales sky-rocketed but I always knew their engineering was below average - they spent money on looks, advertising and nice feeling plastics to churn out "new"models quickly, but they under-spend on quality control, engineering and safety. These things don't show up until later in ownership experience and resale value. I pity all those first time Hyundai buyers paying $50-60K for a new one...because fundamental flaws in the franchise's culture don't get fixed by some fancy plastics and a pretty face.
My engine blew up at 90,000 KM - i left it into the dealers, the mechanic repeatedly assured me that the engine should not blow up at that millage regardless of the service history - it was fully serviced as per the log book with one missing at 30,000 km. I had to pay for my own hire car while they investigated - the cost of which was $3000. They came back telling me it was denied, the mechanic dealer again saying there is no reason for it to be denied and i had to pay for a further diagnoses ($600) to be denied again. Throughout the experience...the communication was terrible, i had to contact the garage and the customer care centre countlessly as they couldn't figure out how to talk to each other. My car, at 90,000km within warranty by 2 years is now without a motor. Every mechanic i've spoken to has laughed at the idea an engine would fail 60,000 km after missing a service and Hyundai are saying its my fault. Never ever ever ever deal with these guys, ill have to pay 7000 to get it prepared, awful company and customer service - avoid at all costs
Bought new 2007 never had any problems
Bought it after test driving more expensive brands and liked it Now 14 yrs later still like it and no problems at all except for blown number plate light! it does need more than 4 speeds in auto when on open road but ok if you keep it to 100 Very solid well built practical little car
Purchased in April 2007.
Test drive overnight
I test drove this car overnight and I don't know what it is with these cars that have cheap plastics that rattle when you drive. There were a lot of positives otherwise, it was roomy, decent boot, great infotainment.
The biggest negatives was that you had to go to the higher spec for RCTA and other safety features, it was so thirsty, the outside is bigger than it has to be for the room inside and the cheap plastics that rattled. I actually took this one for a drive at night and it was okay. Why I didn't buy it was lack of safety features in t...he lower spec models, like RCTA, and the build quality with cheap interior plastics. The steering wheel is that horrible cheap plastic, too. For the price, I knew I'd be paying for a fuel guzzler, rattles would spring out everywhere (it was already rattling in the centre console at 400 on the odo) and with a car this big, the safety should be included in the lower spec.
- Tucson TL Active X 2WD, 2.0L Petrol, Automatic (2015-2020)
- Verified purchase
Great Family Car
We purchased this car in 2017 and so far it has been fantastic. It is fuel economic and spacious without being too clunky. The Tuscon has great design, looks great and is perfect for both city and open road driving.
Purchased in November 2017 for A$28,000.00.
- Tucson TL Active X 2WD, 2.0L Petrol, Automatic (2015-2020)
- Verified purchase
Love our new family car!
Needed another vehicle as our Holden Cruze was costing too much to run then it was worth.
We looked at a few different brands and settled with Hyundai after our families reviews and reading heaps online.
We wanted the active X due to the leather seats and having 2 tiny humans we wouldn't have stains on the seats and could easily clean up mess.
We've had the car for 2 months and am currently on maternity leave however drive regularly down to the Gold Coast from Moreton Bay and do daily trips out.
The Apple Car Play feature is great as I often make calls in the car while the little one is asleep and it means I can be fully hands free and safe.
So bad, you'll need to buy 2!
We purchased the Tucson 2015 Elite new. It was one of the best looking SUVs in the market at the time and still these days I find Hyundai vehicles to look the best. We drive 50,000+kms per year mainly on the freeway and with this allowed us to utilise the unlimited km warrant which Toyota and other competitor weren't offering at the time.
First the Pros:
Great looking car, entertainment system is good, reverse camera is sooo much better than Toyota, good size and unlimited km warranty.
Build quality is terrible. Within the first mo...
Purchased in December 2015.
Outdated in comparison to it's competitors
Bought a 2005 model with 190000kms in 2019 for $4000, after a brutal test drive, it gave numerous issues from day one; blew a fuse that lights up the rear lights, alternator died and drained the battery, the cluster and speedometer stopped working, the accelerator loosened itself, the gears wouldn't change up when it should, the airbag light came on, the ABS light came on, the diff light came on, and 2 other lights I've never seen before. Besides all those issues, the ride wasn't very comfortable, suspension bounced very stiffly, the accelerato...r felt like stepping on a toad, the controls were outdated for its time, and it was very thirsty on fuel for a very sluggish V6. Seems like I may have had my hands on a lemon, but it surely is a terrible piece of motoring lacking engineering. The newer models are definitely far better and have come a long way, it amazes me how far Hyundai have come in a few years.
Purchased in December 2019 for A$4,500.00.
Great car love it
We bought our Tucson about nine months ago and it has been a fabulous car to get around. It is comfortable and easily fits myself and my 6 ft 4 husband.
I found that it goes well and is easy on the petrol. The car is easy to manoeuvre and parking it has a great turning circle which is one of the things we checked when we bought it
I use my car every day to get to and from work and to run around. It has a great boot space which holds my pram as well as all the groceries.
The only downside that I have found with this car itsThe only downside that I have found with this car is its space in the back seat when putting a rear facing childcare seat in the space is a little bit lacking.
I love my Tuscon
I purchased my used Tuscon 3weeks ago from a used car dealership in Kippa-Ring. I love the style of the interior and the placement of switches and buttons.
It has cruise control - bonus.
Power windows. 17" wheels. Its high up, which is great. Its economical, low on fuel. I love that it cane with full service history, low kilometres and log books.
Sleek little SUV, well worth the money spent.
Purchased in November 2019 at O'Briens Wholesale Cars for A$5,000.00.
Love this car
I have now had this car for over 2 years and my family and I love it. The fuel economy is reasonable and we average 7.8 litres for our regular driving. The power is more than adequate for what I do and it only ever feels sluggish on large hills. The comfort is amazing and our family of 4 do lots of long trips with it happily. It is smooth to drive and the camera makes reversing much easier. I would recommend this vehicle to any families up to 4 people.
Purchased in April 2017.
I love the car, it drives well and tows my small caravan well. But the gear often gets stuck in park, it sometimes vibrates when idling, the door seal has split, and recently the accelerator has taken a few seconds to respond after slowing down to enter a round-about , this is a very dangerous situation when there are cars boring down on you. I now feel very unsafe in the vehicle. Because the problems don’t occur on the service depts test drive they say there is not a problem. I am very disappointed in Hyundai and it’s so called “care”. I can’t recommend anyone buying one and I would like to sell it but can’t sell s potential death trap. I would hate up cause injury or death to someone.
My wife has had an i30 since February this year, I was very impressed with it, and, seeing my 2008 Ford Territory was getting a bit old, and starting to cost lots, decided to have a look at a Tucson, well after driving it, I traded my car in on it. I am very pleased with the car, I had to get used to the smaller size than the Territory, and going from an AWD to a FWD, but it was time to part with the big car as I don't need a 6 cylinder car anymore, having sold my boat, and also being 78, find the smaller one better to handle. Very smooth ride..., starting to get used to the seating, but love the Tech, Satnav and display, also the USB sockets, instrumentation is also great, all in all a good car, 5 year warranty and roadside assist means no worries for me.
Wouldn't Spend this much for Hyundai SUV
There are so many SUV choices out there and the Tuscon is on the radar. As with all SUVs, they are roomy and nowadays, people drive it not to take it off road but to look good. The blue colour was sharp but it ends there. Hyundai has come a long long way since it's excel and Hyundai sonata days and they are make a positive effort in the car market. But having driven European and Japanese cars, the Tuscon has ways to go. I'll pay AUD$27k max brand new for the 2019 and probably 15k for a second hand 2018 model A tuscon looks like a mx5 with no in...dividual character. Interior is weak and just like Mazda's durability is an issue. I'm not looking for more than 2 years before selling. The plus though is that for the price, it has most of the gadgets you'll find in more expensive SUVs. This is a real bonus, so you are getting a bang for you buck.
Purchased in November 2018.
- Tucson TL Active X (2015-2020)
- Verified purchase
I love the design of the car. It has the high end look about it without the price tag!
I find it nice to drive & it’s good to be up a bit higher whilst driving so you can see the upcoming traffic ahead better . This is my 1st SUV. I got the manual version as I still like driving manual. A bit of fun!
Leather seats inside and comfortable drive. The only down side I would say is the heating and air conditioner. Both work alright but could be better - colder & hotter. Reverse camera is fantastic. Only had one issue the cruise control went haywire ...
Perfect family car
We purchased our car 1 year ago, in August 2018. We upgraded from a Mazda 3 because we struggled to fit a pram and all the shopping in the boot of the Mazda. So the Tucson has turned out perfect for everything we need, plus more... the boot is a great size for the pram plus all the shopping. The seats are comfortable and I find that no parts give you a blind spot, such as those panels in between the windows - sometimes they get in the way when you're doing a shoulder check - but not in the Tucson. The safety features are incredible, reverse ...camera and sensors when you're parking, and even sensors when someone is walking behind your car and you want to reverse from a car park - this eases my mind greatly with a toddler at home, I just know that, if he ever tries to run behind the car or in front of the car, my car will beep and immediately stop without me using the brakes. The sunroof is a dream! The car drives smoothly, it isn't too loud and it actually has some oomph in it for a family car! We cannot fault the car, it is a perfect family car, it's comfortable, spacious, safe, full of technology and Hyundai really look after you as a customer with their road side assistance and free upgrades of the GPS system. It's truly a beautiful car inside and outside, in every aspect!
Amazing Car, Great build quality, Stunning Looks.
Traded in the ageing Commodore(VE) on the Tuscon and couldnt be happier. The list of standard inclusions on the Active X prooved great value.
Nicely finshed leather seats, dashboard layout functional and modern, very confortable and quite to drive.
Plenty of room and a decent size rear cargo area.
POwer on top when you need it and doesnt guzzle fuel the way the old six cylinder bommodore did.
Backed with a 5 year warranty you simply cant go wrong.
Is it any wonder local car manufacturers hit the wall with offerings like this available from Hyundai.
Would highly recommend the Hyundai Tuscon it wont dissapoint!
Purchased in October 2018.
My 2017 Hyundai Highlander has the same problem - lag especially when accelerating from slow speed / from start. Can get you into trouble if not alert to it.
Mentioned it to Hyundai dealer at service today and he said nothing they can do about it. I regret not asking for a more detailed elaboration of the problem.
“Good” driving comfort but quality issues
Had the car since Sep 2016. The car drives very well. I loved the car when I first got it. Great car to drive. However, problems start popping up after 2 years and I had the following issues in just the short 3 years of owning one:
- a component of the electronic park brake failed last year. Symptom was sometimes the EPB engaged but sometimes it didn’t. Had it replaced under warranty.
- Last December, the aircon was out on the days when the temperature was 40+C. Had the car with the dealer for 2 weeks before they could fixed it. Replaced a con...
Purchased in September 2016.
Questions & Answers
Do Hyundai active x have timing belts
Can a 2019 tow a caravan with TARE 2145 GTM 2415
I have a 2004 Hyundai Tucson 2.7 V6, over 200,000km on Speedo , it uses about 20.4 lt/100 , not sure what to do. Can anyone help.
|Category||Midsize / Medium SUVs||Midsize / Medium SUVs||Midsize / Medium SUVs||Midsize / Medium SUVs|
|Drive Type||All Wheel Drive (AWD)||Front Wheel Drive (FWD)||Front Wheel Drive (FWD)||All Wheel Drive (AWD)|
|Wheels||17" Alloy||17" Alloy||17" Alloy||18" Alloy|
|ANCAP Safety Rating||5 Stars||5 Stars||5 Stars||5 Stars|
|Fuel Consumption||6.4 L/100km||7.8 L/100km||7.9 L/100km||7.7 L/100km|
|Fuel Tank Capacity||62 L||62 L||62 L||62 L|
|Engine||4 Cylinder 2.0L||4 Cylinder 2.0L||4 Cylinder 2.0L||4 Cylinder 1.6L|
|Max Power||136kW @ 4000rpm||122kW @ 6200rpm||122kW @ 6200rpm||130kW @ 5500rpm|
|Max Torque||400Nm @ 1750-2750rpm||205Nm @ 4000rpm||205Nm @ 4000rpm||265Nm @ 1500-4500rpm|
|Country of Manufacture||South Korea||South Korea||South Korea||South Korea|
|Ground Clearance||172 mm|
|Maximum Towing Capacity (braked)||1,600 kg||1,600 kg||1,600 kg||1,600 kg|
|Maximum Towing Capacity (unbraked)||750 kg||750 kg||750 kg||750 kg|
|Manufacturer Warranty||5 year(s)||5 year(s)||5 year(s)||5 year(s)|
|Release date||Jan 2015||Jan 2015||Jan 2015||Jan 2015|
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