Reviewer Photos & Videos
Avoid at all costs
Car was absolutely great for 4 years and serviced regularly and on time by the same dealer. Then, without any warning, at 90k, had catastrophic engine failure. Things happen. But the real problem is that Hyundai Australia could not get all the parts to fix, so after 4 months got a buy back.
Purchased in March 2018.
Car went on fire, Hyundai blocked me from Facebook
See the photos, they speak for themselves. I can’t believe Hyundai blocked me from their Facebook page for simply pasting these screenshots from their page. Absolutely appalling, they didn’t even respond to my fb messages either. Clearly they want to hide this from other potential people.
I had a Hyundai XL for 20 years and I purchased another one because of that.
Any car that car last 20 years is in my books a great car.
They said it was made only to last 8 years a throw away car but Hyundai proved them wrong and so did I.
Purchased in January 2019.
Warranty a big let down! Hyundai want to use second hand parts for a SUV under Warranty. Also Dealer breaks Consumer law
The letter I have emailed to Head Office is below which sums my review up!!:-
We have been experiencing an intermittent fault with the radio/satellite navigation unit in our Hyundai for the past 3 years, as outlined below:
• The Radio/Satellite Navigation Unit on our Tucson was losing power intermittently, or freezing and not working at all. We asked Hyundai look at the Unit on 13.12.2019. Hyundai said they would do an update on the Unit and we could monitor for issues. On the next service 13.11.20 we mentioned the Unit again as it had not...improved. Hyundai said the Unit required replacing and another unit would be ordered. • The replacement Unit was installed on 19.2.21. Unknown to us it was a refurbished Unit. Under Consumer Law it is a breach not to issue the customer with a Repair Notice nor were we informed that the Unit being installed was not new. "The consumer must receive the repair notice in writing before the goods are accepted by the business for repair". (REF Australian Consumer law- Motor vehicle sales and repairs) Further to this the refurbished Unit they installed did not work and Hyundai had to remove the refurbished Unit and put the old Unit back in. • We spoke to head office about why Hyundai did not install a new unit as the car was not that old and still under Warranty. Hyundai informed us they only install refurbished units. As this is a new car and under warranty why would it be ok to replace with refurbished Unit especially without even informing us beforehand. Another refurbished unit had arrived at the dealer. No mention again that the Unit is a reconditioned Unit - I had to ask. As I wasn’t making any progress with Cardiff Hyundai I have been made contact with Fair Trading. As per the attached Fair Trading letter, xxxxxxxxxxx the Hyundai General Manager had been advised to contact me but at the time of writing he has not contacted me. I left a message for XXXX also back in December but have not received any response, which is a considerable time ago. I have also spoken to the old Service Manager and just recently (7/3/22) the new Service Manager (XXXX) who was going to follow this up again with XXXXXXX, but still no phone call a week later.
Purchased in October 2017 for $35,000.
Good but has its let downs
Although a good vehicle to drive and was purchased new.purchased 10/2020
lacks acceleration from stationary position and struggles to find correct gear when rounding corners to accelerate out of. Need the use of using d- manual and drive like a semi auto so you can obtain correct gear.
driving at slow speed on Nth Shore of Sydney can be a struggle.
rear leather seats to have unglued slightly and give the appearance of a bubble on the seat.
Hyundai wont cover as warranty as they claim it is from external forces.
Drivers side window issues ,altho...
Purchased in October 2020 for $31,000.
2021 car with a Manual Boot/Trunk
I bought the Tucson Elite July 2021 and I’m shocked that for the price I paid ($40,000+) you don’t get a boot/trunk that has a gas lift, automatically opens or at the very least, pops the boot open when the key fob is pressed. There is also no option for a button on the dashboard to pop the boot open. You have to manually open the boot by hand and close it which makes it unrealistic for those with disabilities, hand injuries or too short to reach the handle to close it. What a shame Hyundai.
Other than that, it’s a good car for a compact SUV but I believe for what I paid, there are other brands that give you these features and more on a middle model.
Purchased in July 2021 for $43,000.
its not the worst but its not the best either
We have had our Hyundai Tucson since 2016 and for a couple of years it was fine but one day we were getting into it and it was raining and the rain got into the car and now the car key for the car doesn't work so we have to unlock it from the key hole that's on the door handle but its not to bad because we can unlock it manually and we just flick the unlock and lock switch a couple of times and it unlocks the other doors, but the boot wont open so you have to do that manually too so we usually do not use the boot. Most of our windows don't wind down or wind up so we had to get them stuck up luckily the drivers window is fixed so we can use it but we are still waiting to get our other windows fixed.
Purchased in June 2016 for $36,000.
Not worth the money
I had a highlander for two days and retuned it, 1, its underpowered, and I drove both the Turbo petrol and oil burner, the engine is just way too underpowered for its size. 1.6 LT Turbo? really for a big SUV? thats a joke. Even the 2.0 oil burner ? nope too small! Where is the V6? or the Electric ? 2, its trying to compete with Jeep and others that have better looking interiors, better build quality and dont feel like they are going to fall apart over the next bump, it fails at quality of interior with cheap plastics, and poor styling insid...e, the seats are ok but they are NOT REAL LEATHER, but they are charging top end prices at 56K, better choices for the money, if it was 10 K cheaper it would be great you expect it to be cheaper build quality, but look at others for that price bracket or go for the entry level, but really 56K for a cheap looking interior and exterior thats trying to hide behind fancy array of LED lights, is just not the answer. Again its a typical Hyundai with cheap plastics, cheap build quality but charging prices of more quality brands. The whole car just feels cheap and nasty , try again Hyundai, and make a car with good quality materials and you might win me over till then. nope !
Purchased in November 2021 for $56,000.
Bought second hand last year and very pleased so far.
Excellent handling and braking and the performance of the diesel engine is more than enough.
Only a few niggles have emerged : we live on a dirt road and a few rattles and squeaks have emerged, but nothing serious. Servicing is expensive. Also left indicator is a bit erratic, but we live with it.
We originally bought this car to replace our 2010 model Rav4, which was good but worn out. Comparing the Tucson with similar age Rav4s showed the Tucson better optioned, better build and bett...
Purchased in April 2020 at Ross Granata Motors for $24,000.
Up there with the best.
Good finish, leather upholstery, interior fit-out user friendly, takes minimal time to get used to all the uses of the new driver aids. Very comfortable, easy to get in and out, good tailgate access. Good comfortable touring, one trip to Cairns, and handle all road conditions there and back. Has had the one recall for the brake circuit mods, no cost. Going in for 15000klm service soon. so will get a good check over and tires rotated etc. Got a very good deal on the new price then got $1000 cash back after the purchase which made it all the swee...ter, then got some upgraded seats at the Gabba stadium for a Lions home game as well. We are retired and ready to travel soon as covid allows, our neighbours 5 doors down the road have the diesel version, which they also love. Probably the best vehicle for money we have ever purchased so far.
Purchased in September 2020 at Llewellyn Motors.
Continual air conditioner faults that appear that they can’t be repaired
Roughly every 6 months the air conditioner fails and they try to repair it again works for a while and then fails. It is a well looked after car 65000km
Purchased in March 2016 for $300,000.
DO NOT BUY HYUNDAI TUSCAN
I would like to make sure everyone knows Hyundai Tuscan has a major engine issue. I own a 2017 Tuscan. The engine is dead and I am getting zero support from the company because my km's are past the km's they cover under the Warranty. There are many discussions around this online and a lot of owners are talking about the horrible experiences they have had with this car's engine. I am left with a dead car and 18k debt to the bank.
I just want to add that I am a Hyundai dedicated customer for the past couple of years. This is the third Hyundai car my family has purchased and will never go back to Hyundai again. I hope no one experiences this. Do not buy Tuscan.
My engine blew up at 90,000 KM - i left it into the dealers, the mechanic repeatedly assured me that the engine should not blow up at that millage regardless of the service history - it was fully serviced as per the log book with one missing at 30,000 km. I had to pay for my own hire car while they investigated - the cost of which was $3000. They came back telling me it was denied, the mechanic dealer again saying there is no reason for it to be denied and i had to pay for a further diagnoses ($600) to be denied again. Throughout the experience...the communication was terrible, i had to contact the garage and the customer care centre countlessly as they couldn't figure out how to talk to each other. My car, at 90,000km within warranty by 2 years is now without a motor. Every mechanic i've spoken to has laughed at the idea an engine would fail 60,000 km after missing a service and Hyundai are saying its my fault. Never ever ever ever deal with these guys, ill have to pay 7000 to get it prepared, awful company and customer service - avoid at all costs
Purchased in March 2016 at Hyundai Dealers for $40,000.
Test drive overnight
I test drove this car overnight and I don't know what it is with these cars that have cheap plastics that rattle when you drive. There were a lot of positives otherwise, it was roomy, decent boot, great infotainment.
The biggest negatives was that you had to go to the higher spec for RCTA and other safety features, it was so thirsty, the outside is bigger than it has to be for the room inside and the cheap plastics that rattled. I actually took this one for a drive at night and it was okay. Why I didn't buy it was lack of safety features in t...he lower spec models, like RCTA, and the build quality with cheap interior plastics. The steering wheel is that horrible cheap plastic, too. For the price, I knew I'd be paying for a fuel guzzler, rattles would spring out everywhere (it was already rattling in the centre console at 400 on the odo) and with a car this big, the safety should be included in the lower spec.
Great Family Car
We purchased this car in 2017 and so far it has been fantastic. It is fuel economic and spacious without being too clunky. The Tuscon has great design, looks great and is perfect for both city and open road driving.
Purchased in November 2017 for $28,000.
Questions & Answers
hello all, among all the 2016-2017 hyundai tucson dct owners, did anyone have had to replace their dct as of in 2022?
The hesitation is a common issue everyone has but is it much more serious than that??
Purchased a Tucson Active X in October, 2020, within 6 months the door rubbers had worn, Hyundai won't cover it, they say it's wear and tear. We had a Toyota Aurion for 10 years ad the rubber never even looked like wearing or perishing. Has anyone else had this problem?
Has anyone had window motors blow and wheel sensor issues?
Unheard of for your problem. We bought our Tucson 2020 & the drivers side front window auto retracts intermittantly on closing. Hyundai Servicing couldn't find fault except to say " it was worki...
Hyandai charged me $200 to diagnose that I needed a window motor and regulator and quoted an additional $1600 to fix. Took it to a mechanic and he said it’s only the motor $600 part. The wheel sensor ...also broke and that was another $300 and I’ve only done 60,000 km
Get an answer from our members and Hyundai representatives
|Category||Midsize / Medium SUVs||Midsize / Medium SUVs||Midsize / Medium SUVs||Midsize / Medium SUVs|
|Drive Type||All Wheel Drive (AWD)||Front Wheel Drive (FWD)||Front Wheel Drive (FWD)||All Wheel Drive (AWD)|
|Wheels||17" Alloy||17" Alloy||17" Alloy||18" Alloy|
|ANCAP Safety Rating||5 Stars||5 Stars||5 Stars||5 Stars|
|Fuel Consumption||6.4 L/100km||7.8 L/100km||7.9 L/100km||7.7 L/100km|
|Fuel Tank Capacity||62 L||62 L||62 L||62 L|
|Engine||4 Cylinder 2.0L||4 Cylinder 2.0L||4 Cylinder 2.0L||4 Cylinder 1.6L|
|Max Power||136kW @ 4000rpm||122kW @ 6200rpm||122kW @ 6200rpm||130kW @ 5500rpm|
|Max Torque||400Nm @ 1750-2750rpm||205Nm @ 4000rpm||205Nm @ 4000rpm||265Nm @ 1500-4500rpm|
|Country of Manufacture||South Korea||South Korea||South Korea||South Korea|
|Maximum Towing Capacity (braked)||1,600 kg||1,600 kg||1,600 kg||1,600 kg|
|Maximum Towing Capacity (unbraked)||750 kg||750 kg||750 kg||750 kg|
|Manufacturer Warranty||5 year(s)||5 year(s)||5 year(s)||5 year(s)|
|Ground Clearance||172 mm|
|Release date||Jan 2015||Jan 2015||Jan 2015||Jan 2015|
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