Hyundai Tucson
Verified246 reviews
2020 Hyundai Tucson TL Series II Engine Failure – $12,000 Repair, Poor Reliability Bought: 2024 (second-hand) Location: Melbourne, VIC Model: 2020 Hyundai Tucson TL Series II (add variant if known) ❌ Hyundai Tucson Engine Failure (Major Issue) I purchased a 2020 Hyundai Tucson TL Series II expecting a reliable SUV, but after only 17 months… Read more
(and 120,000km), the vehicle developed serious issues.
The car started losing power and was assessed by Hyundai Service Centre Frankston, where it was diagnosed with: Internal engine failure Repair cost quoted: approximately $12,000
For a relatively modern vehicle, this level of engine failure and repair cost is unacceptable.
Hyundai Tucson Reliability Concerns
This vehicle had:
Full service history Regular servicing Oil changed and checked consistently (never low)
Despite proper maintenance, the engine still failed. Hyundai suggested lack of oil, despite no evidence to suggest this was the cause and additionally does not reflect how the vehicle was maintained.
This raises serious concerns about Hyundai Tucson reliability and engine durability, particularly for the 2020 model.
⚠️ Cost and Inconvenience Vehicle has been undriveable since October 2025 Still paying finance on a non-working car Ongoing transport costs and inconvenience
A $12,000 engine replacement on a vehicle like this is not something a reasonable consumer would expect.
Customer Service & Warranty Experience
My experience with Hyundai Customer Service has been extremely frustrating:
Multiple follow-ups with little to no response for 6 months No clear accountability by Hyundai No goodwill repair offered despite the Warranty ending approx 3 months prior to the issue arising. Dealer also declined responsibility I have been forced to submit a VCAT application under Australian Consumer Law to attempt to have my situation remedied.
For such a major failure, the lack of support is very disappointing.
⚖️ Known Hyundai Engine Problems
After researching, I found that Hyundai engine problems and failures have been widely reported, including complaints relating to engine reliability. I have found information that states that this model has now been discontinued.
This suggests my experience may not be an isolated case.
Final Verdict – Would I Recommend a Hyundai Tucson?
No! Based on my experience with engine failure, repair cost, and lack of support, I would not recommend the 2020 Hyundai Tucson.
A vehicle in this category should not experience catastrophic engine failure so early in its life.
Pros Comfortable SUV (before engine failure)
Cons Engine failure Expensive repair cost Poor reliability Lack of customer support
Has anyone else had Hyundai Tucson engine problems or failure? Would be interested to hear if this is common.
Hyundai Tucson 2021 – persistent major faults including exhaust smoking, loss of power, and engine issues. As a former Mazda owner for 9 years with zero problems, this has been a nightmare. Hyundai has been unhelpful and failed to resolve the issues. Avoid at all costs. Show details
⚠️ Extremely Disappointed – Avoid Hyundai (and Kia) I strongly advise anyone considering purchasing a Hyundai—or Kia, which shares many of the same components—to think twice. In fact, avoid at all costs. I purchased a 2019 Hyundai Tucson Diesel Highlander brand new, and it has now been sitting unused for nearly a year while I remain in dispute… Read more
with Hyundai over an engine failure issue. This appears to be a widespread and ongoing problem, as confirmed by multiple class actions both in Australia and overseas. Despite the vehicle being under warranty (5 years into a 7-year extended warranty) and maintained according to Hyundai’s required service schedule, my claim for an engine replacement was denied, with Hyundai alleging “engine sludge” caused by misuse—an accusation that is both incorrect and insulting. The car has never been modified and has only been driven in normal street and highway conditions whilst also maintaining a service record with oil changes at the prescribed intervals Initial issues with faulty fuel injectors were acknowledged and replaced under warranty after significant delays, but Hyundai then claimed the entire engine required replacement. What followed has been months of back-and-forth, repeated requests for claim resubmissions, and ongoing stalling tactics, often justified as “internal Hyundai coding” or “process requirements.” Upon further investigation, the faulty injectors are likely cause of the catastrophic engine failure, a point made clear in a lawyers letter of demand. Equally concerning is the lack of professionalism and accountability across every level of Hyundai’s customer service and dealership network. My dealership acted in its own interests rather than mine.
Hyundai’s customer service failed to return multiple calls and emails from both myself and my lawyers.
A formal letter of demand from my lawyers sat ignored for three weeks before being forwarded—only after I followed up myself.
To date, no representative from Hyundai has personally contacted me to discuss the issue, the dealership’s conduct, or any potential resolution.
It’s incredibly disappointing that a global company of Hyundai’s size can show such indifference to its customers. Once you’ve purchased the car, you are effectively at the mercy of dealerships and customer service staff who seem neither empowered nor motivated to act fairly or transparently. I am now awaiting a VCAT hearing date as the situation remains unresolved. If you value reliability, integrity, and proper customer support, I strongly recommend avoiding Hyundai and Kia altogether.
Link to Lawyers letter here. https://drive.google.com/file/d/1LR8vWnG1W7iABROviQ9SyRMtTUzLvvcq/view?usp=drivesdk
Reviews with attachments
- +8
The Highlander trim is worth the upgrade, but it could come with a better engine option – The Tucson’s Highlander trim gets plenty of upgrades over the base model car. It has leather, screens and a panoramic sunroof. Don’t worry, these plush upgrades over the cheaper trims isn’t just some cover up for cheaper quality. What I noticed is that the build quality is of a higher standard than the previous generation. There are less… Read more
scratchy plastics used on the inside, external trim pieces are all put together with greater accuracy and on the road, and there are few rattles and squeaks.
Some panel gaps on the bonnet are a little large for my liking, and the lightweight feeling of the doors isn’t a compliment to what the Tucson is trying to achieve.
This particular Tucson Highlander is priced from $46,000 before on-road costs. That’s a killer deal for the most part.
I thought the optional feature-packed Highlander trim was a must for this next generation Tucson. It takes advantage of all the additional space, and compliments the striking exterior design.
The front-passenger electric seat controls, rear heated seats, front heated/cooled seats, radar cruise control, panoramic sunroof, parking cameras, automatic tailgate, larger alloy wheels and of course, the heated steering wheel - all do their part to make the Tucson an ideal daily driver.
It’s easy to drive, it’s safe, it’s very spacious for all passengers,and it lets plenty of light into the cabin. There’s a lot to love when you splash a little more cash on the Highlander trim.
This is the Highlander trim for the more price conscious, as its weakest link is the 2.0L naturally-aspirated petrol four cylinder motor. Only receiving power through the front wheels, it’s the cost-saving powertrain options if all you care about are creature comfort features.
It’s still a great value-for-money proposition, but I’d spend a little more to make the most of the Tucson and all it has to offer by opting for an AWD version with a turbo-diesel or turbo petrol engine.
The Highlander trim Tucson gets an audio upgrade too, in the form of a BOSE audio system.
The speakers and the sound they produce aren’t comparable with a pair of BOSE speakers you’d buy for your home. They’re simply an upgrade to the normal audio system, adding more bass, power and clarity at higher volumes.
The worst part about this listening experience is the lack of sound deadening of the outside world. The interior gets more than its fair share of road noise and external sound that bleeds a little more than I’d like. So much so, that speed-sensitive volume adjustment is enabled, which raises the volume of your audio as more noise enters the cabin.
Coarse roads and loud external environments are more noticeable in this cabin, but the noise level settles once you’re away from these distractions.
Producing 115kW at 6,200rpm and 192Nm at 4,500rpm, which translates to 75.3kW per tonne, this isn’t a powerhouse of an engine.
What felt surreal was how brisk the Tucson could move up to the speed limit, without an overwhelming sense of speed. It sort of floated through to the posted speed limit without too much fuss or whine.
The 6-speed automatic torque convertor transmission is the perfect pairing for what the Tucson is out to achieve.
It’s meant to be comfortable and relaxing - a space to unwind and travel without too much involvement in the driving experience.
Another major win for the Tucson was just how comfortable and capable it felt on the daily commute.
Even with those larger wheels, the car glides across the tarmac in a manner that allows you to avoid being disrupted by a busy-feeling ride.
Through corners, this SUV manages to combat a lot of body roll. This happens up until you throw the steering wheel hard and fast -that’s when you’ll make the softer suspension set-up more apparent.
It’s a thirsty motor, that’s for sure. A larger SUV being powered by a non-turbo petrol four cylinder is a recipe for higher fuel consumption.
I saw my average consumption figure around the 12L per 100km range. This isn’t great, seeing as a motor like this needs to rev higher than its turbocharged counterparts to deliver all it has to offer.
Hyundai has completely redesigned the Tucson’s interior, from drab to what feels like a post-modern living area.
The cabin is airy, with plenty of light flooding in from the roof, massive windshield and side windows.
The key to achieving a feeling of more space is to push the dashboard back towards the firewall as far as you can, and, removing the instrument binnacle cover. As back-lit dials are being replaced with screens, the Tucson doesn’t require a cover to provide contrast. Instead, the 10.25-inch drivers display is easily viewed in direct sunlight.
The steering wheel design is unique and compliments the ‘quirky’ exterior design well. It’s not just the front seats which have improved space. The rear seats also benefit from an overhauled seating position, providing a sense of space throughout the cabin, rather than just for the front occupants.
Packing 539L of boot space with all seats in the upright position, the Tucson makes the most of its updated interior.
There’s plenty of usable space, thanks to the vertical roof design and flat load floor. I would, however, recommend using the included cargo net to secure small and loose items. That hard plastic cladding in the boot makes quite the racket when struck with items such as a water bottle. Fold the seats in a 60:40 split via the pull-tabs from the boot, and you reveal a total usable space of 1860L.
It’s the main reason I’d want a more powerful motor, as I’d want to take advantage of loading up the Tucson without having to worry about the impact on my engine’s performance.
Rear seat occupants win the comfort war here. Front passengers are treated to the view out the larger windshield.
However, the rear occupants can make use of the folding bench design and sliding bench that allows for supreme levels of comfort in a mid-size SUV.
The rear left passenger even has controls for the front left seat, to push it forward and create excess levels of legroom for themselves. Thanks to a relatively flat transmission/exhaust tunnel, this is a rare win for the middle seat passenger to not just have ample posterior comfort, but also have a place to put their shoes too!
Out of the mundane but must-have mid-size SUV segment, the Tucson sure is a breath of fresh air.
It’s obvious that it lacks power with this base motor, and my only upgrade/recommendation would be to splash the extra cash on that turbocharged and AWD unit. It would make for a potent family car only after that.
However, say if you make do with this base motor, you’ll quickly become infatuated with just how comfortable and stylish the new Tucson is.
*Disclaimer - I work for ProductReview as their independent car and motorbike expert. I borrow new cars and motorbikes from manufacturers and owners to review. I am not paid or incentivised by these brands to post reviews. I write and create content to provide insight and information about any new or used vehicle I can get my hands on.
Faulty dash in new Hyundai tucson hybrid – You buy a new Hyundai tucson hybrid top of the line. After 8 weeks. No speedo. Digital speedo screen is blank. Not roadworthy. Hyundai Australia and dealership... take the car. Weeks go bye, and still no feedback. Also, waiting 5 months for a tow bar. Hyundai are hopeless. Customer service 0 zero
Needs a new motor after just 7 years – After enjoying 7 years of not missing a beat, we were gutted to hear last week that our “young” car had a faulty bearing and had been quietly burning oil. No oil signs on driveway and NO low oil warning light. Just a noise we reported in a previous service, but the Hyundai dealer/workshop couldn’t find on the post service road test. Turns out… Read more
when the oil was added, the noise went away. We had no idea because if we had been told this was an issue, we would have checked it. So now we have joined the class action (and the very very active Facebook group, and don’t have the car as what little oil was left, had metal shards in it. And when checking with our auto club, it was a very well known issue. The dealer/workshop would have known all about it !!!
We have paid the premium over the years and returned to the Hyundai dealer for all servicing and issues. Our mistake was assuming because there was no oil stains or smell, we only acted on the noise.
We have joined the class action and the dealer has probably added ours to the collection of Hyundais they have waiting for word from the company regarding repairs:replacement motor.
Photo is all we have left of our Tuscon
Update. We were very lucky in that Hyundai agreed to do the short motor for us. That appears to be… Read more
Stay clear from Hyundai Australia – I bought a brand new Tucson NLine October 2023 from Arncliffe Hyundai. How amazing is Hyundai to get a sale? Once the sale goes through they are an absolute nightmare to deal with. Got tinted windows through them, the drivers door was damaged. Apparently this happens a lot and worse you can’t see the damage unless your in sunlight. Hyundai… Read more
warranty thought they’d be smart and blame me for the damage just so they did NOT have to repair it. The parasite I spoke to was arrogant and condescending. Arncliffe ignores you.
Supposed to have a full tank of diesel, Hyundai only gave half a tank.
Promised an iCare pack and dashboard mats, never got them.
Hyundai won’t give me the paperwork for the service they did due to Arncliffe NOT allowing the paperwork to be released to me.
Tyre ripped open due to a pothole, according to Hyundai in Browns Plains I’m lying and went up a gutter. Asked if they wanted to check the footage and they told me no. Asked if I could get a tyre due to no spare now, they have to order it in.
Got a flat tyre. Called Hyundai roadside assistance. They can’t help as I don’t have a spare tyre. BUT Toyota helped me and got me back on the road after being stuck for 6.5 hours!!
Brand new car, tried to trade it in. $39,000 is all I can get for it and paid almost $64,000.
I wasn’t going to do a review, however Hyundai don’t deserve customers to be quiet. Hyundai are disgusting and I wish I never ever bought from them or stepped foot in this abhorrent company.
Photos attached to show how condescending they are and how manipulative pathological liars they are to not allow customers to see their disgusting behaviours and attitudes.
Positive reviews
Better value than the ageing Japanese alternatives – I've been pleasantly surprised by my new Tucson Elite N Line Diesel. The diesel engine is a standout. It's quiet and refined on the highway, and it pulls strongly when needed. Fuel economy has been impressive, making it a cost-effective option. The interior is a real treat. The ample legroom in the long wheelbase model is fantastic, and the… Read more
overall feel is premium. The tech is up-to-date and easy to use. While the road noise is minimal, the handling is more suited to the SUV's size than outright sporty.
The AWD system has been reassuring, especially in wet conditions. I've tested its grip with wide open throttle pulls on wet roads and it seemlessly transfers drive to all wheels and pulls away without a hint of slip.
The driver assist features are a nice touch, and the adaptive cruise control is a standout, they are not as intrusive as some other manufacturers.
The Tucson's design is bold and modern, though I agree it might be a bit busy for some. Unfortunately, the headlight performance is disappointing, even with the LED setup. Also, the 'Alcantara' seats look great but are a nightmare to keep clean. On the cleaning front the exterior is a pain to clean if you're a fussy owner. All the various shapes, protrusions and recceses take a variety of brushes, sponges, cloths etc to maintain it.
Overall, I'm very happy with the Tucson Elite N Line Diesel. It's a comfortable, well-equipped SUV with a surprisingly capable engine.
Love this car – Very fuel efficient, but most of all comfortable to drive with all the mod-cons you see in a Mercedes for a much less price tag. I do a lot of klms and after 5 years it hasn’t missed a beat. Show details
Nice looking and feature rich, but gutless – We just took delivery of a new N Line Tuscon. Features and functions are excellent (lots of them are fairly useless though) the car feels well built and is smooth to drive. The biggest complaint is that the gutless 2.0 litre engine really struggles on highways (especially hilly roads). Overtaking a truck on a straight stretch of the road requires… Read more
a lot of planning. The engine is OK around town but try and take one on a freeway before you make a decision.
The touchscreen interface is impressive but it is a finger print magnet.
Little disappointing as the USA gets a bigger 2.5 litre version with a 8 speed gearbox for 10 grand less than Australia.
Negative reviews
Hyundai Engine Failure (there are plenty of us who have been through it) – Engine blew up a month out of warranty. Exclusively serviced by Hyundai for 5 years. Ignored by Hyundai Customer Care for 8 months. Hyundai suddenly agreed to replace it for free (strangely just before there was an official government recall on blown up Tucson engines). Anyway, used to get good service from them, they clearly have a problem they… Read more
were trying to get out of. Anyone in the same horrible position have a look at the Hyundai and Kia Engine Failure Australia facebook page for some horror stories about how appalling their customer service is when something serious happens to your Hyundai and how they try to avoid their responsibility under Australian Consumer Law. Good luck.
Would have expected better quality ! – For an 8 year old car we would have expected better ! First up within warranty the black paint peeled from the roof strips, Frizelles Hyundai on the Gold Coast fixed this under warranty, but not long after the warranty expired electrical items started failing, first the right drivers mirror lost functionality, then the head deck steering wheel… Read more
volume button died, next the left passenger window won’t go down from either the passenger or the drivers side. You would expect these things to last a lot longer than 8 years and 110,000km. Car has been serviced regularly on time by Frizelles Hyundai Gold Coast ! I believe faulty mirrors and power windows to be a danger and should have been subject to a recall !
Find out how Hyundai Tucson compares to other Midsize / Medium SUVs
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Hyundai Tucson is Dangerous – I bought the Tucson Hybrid because the ride was smooth and the car is spacious inside (and actually seats Australians, who are some of the tallest people on Earth), but since owning this car for a few months now, it is painfully obvious the car is dangerous and gives me the impression it has been made poorly and at worst, I fear this car will kill… Read more
my family.
Its Issues: * Breaks on its own when not necessary. Gave me whiplash. The car automatically breaked and then quickly accelerated to avoid being rear-ended, causing my neck to snap forward and back sharply causing immediate pain. I felt sore for weeks! * Auto breaks when going around a bend. Apparently it’s a feature when driving near large vehicles or on windy days but it goes off on a slight bend on clear weather days. * Turns itself off when driving from parked onto the road and flashes a red warning telling me to drive safely. The irony! It turned off the engine, in the middle of the lane and told me to drive safe! This could cause a serious accident had the cars around me been distracted. * Won’t drive when turned on and accelerator is pressed. Car will rev and raise itself up higher due to the engine trying to move forward but the car won’t drive forward. * Alarm went off telling me I was driving on the wrong side of the road despite me driving on the correct side. * Alarm went off while driving and wasn’t sure why it kept happening. Discovered the car thought a door was open. * Alarm goes off constantly because the car thinks there is a backseat passenger when there isn’t. I often have to keep the seats buckled to avoid the alarms going off. * Cracking sound of plastic around the windscreen. Worse after Hyundai investigated it. * Lane assist steers the car into oncoming lane. Safer to drive without this ‘safety’ feature! It also adds to driver fatigue as I have to fight against the car as it’s trying to kill me and my family. * Automatic car will crunch gears, causing it to jolt. * Accelerator stops working for a few seconds while driving. The car will rev but no accelerator power. * Screen freezes on ignition. * Can’t open the boot while engine is on. * Can’t have door open while driving. * Can’t open passenger doors while the engine is on. * Can’t have the doors locked while getting petrol.
The amount of times the car has taken over and caused injury and possibly near fatal injury is serious! I am seriously worried that it will cause my death. I have taken these issues to Hyundai and was told there’s nothing wrong with the car.
Update: * The car doesn’t like u-turns and stopped itself mid-turn! Almost caused an accident. * The car won’t permit driving. It thought the boot was open - it wasn’t. I tried driving it anyway and the car kept stopping itself. * The car won’t permit driving if it thinks the driver isn’t wearing a seatbelt. * The car regularly hits the breaks for no reason, jolting all the passengers.
Recent reviews
Waste of money – Well what a letdown this car was.The 2 litre engine should be outlawed.Overtaking trucks on overtaking lanes uphill it runs out of puff.Totally gutless.Beautiful car let down by engine.Go 1.6 or diesel if you can find one.Sold it after 7 months. Show details
This far from a glowing review – I have one that is a rental. I drive a round trip of nearly 170km to and from work. My car has a cracked rim from our lovely Victorian roads and is out of action for a few weeks. I’m sorry but I’m only being frank, but the Tucson is truly a terrible gutless wonder it seriously has zero power, this will be horrible if trying to overtake a semi. It… Read more
literally has no power, I would hate to do freeway driving in it. Being front wheel drive is also going to be a bummer. The interior is very cheap looking plastic. Seats are nothing to write home but aren’t terrible. The radio doesn’t even pick up our local radio station. Given I have never owned anything under a V6, I did own a 4 once but it had twin turbo. I seriously don’t understand what people see in these cars. My Biases are probably showing but it does absolutely nothing to change my opinion towards SUVs. Also it still uses a key? I sat there for ages looking for a button to push. If you are considering one I would recommend you shop around as I’m sure you would get a better SUV if that’s your jam or I’m sure it would suit a granny for a run about town car.
Bad customer service – I have a 2019 Hyundai Tucson. The car has just been stopping whilst driving no matter what speed you’re doing. I’ve had this car in at Paul Wakeling Campbelltown twice. They said the problem has been fixed but then three days later the problem happens again. I’ve had to source my own loan vehicle and have no had no compensation back. The customer… Read more
care center they said pretty much not their problem if you source your own loan car, they can’t refund you in the same sentence you have to book in & find you’re own Hyundai repair centre and then try to get the money back for a loan car, spoke to [Name Removed] the manager at customer care. She was just as rude as the original lady for a car under warranty and only a couple of years old. , They just don’t seem to care. I would never buy another Hyundai again the fact that my car just stops at no matter what speed you’re traveling is scary and they just don’t seem to be concerned, I’m lucky I have no been hit or killed.
As a Genuine Owner, really disappointed – On highway a car flick the stone and hit on my window shield and made a long crack with in a month i purchased. Funny thing is that stone was not even a centimetre. So almost no resistance. Very weak windscreen. Show details
Great car until it wasn’t. Hyundai very hostile – We purchased a Hyundai Tucson and were initially very happy. At 3 months past the warranty the engine failed. That was November 2023. It took 4 months for Hyndai to agree to have a look. 4 months later there is no response. That’s a long time to be paying insurance/registration not considering the write-off of vehicle value Turns out the engine… Read more
failure is a known fault with multiple class actions in progress
The customer service from Hyundai is very very poor. They don’t answer their telephone often, and whatever agreed action they offer doesn’t eventuate. At one point their dealership had the car for months without taking any action - they towed it to one of their dealers, who didn’t assess the car but let it sit there. For months
GPS error took 12 months to repair – After purchasing this car new , the GPS arrow spun in circles and did not work for 12 months. After 4 trips back to be fixed at Maughan Thiem Port Adelaide with no luck, I finally went to consumer and business affairs. They miracuasly then replaced the whole unit. I should not have had to follow them up about this over and over again. Even now… Read more
the unit cuts out regularly and bluetooth drops off. I would say the heater when positioned at feet barley works either and when using the heater it continually fogs up the windscreen. Overal I dont mind the car and bought it for its looks.
Not a smart vehicle after spending $71k – Honestly speaking, this is the worst car I ever had in terms of the smartness. Why the car doesn’t get turned off when you go out of the vehicle and try to lock the car. You easily forgot to push the button off to turn the vehical off as you have the key in your pocket and we are just used to that we have key in hand and it’s turned off. It… Read more
should be turned off as soon as we get out of the vehicle and doesn’t matter we push the button or not. THERE IS NO DOOR LOCK BUTTON TO LOCK THE BACK DOOR FROM BACK SEAT. Seriously not not not happy. Fuel economy not at all impressive. Windows doesn’t get closed when we lock the car so if you forget to close the window then it will stay open. This feature can be found in a cheap car. Boot door is sooo hard to open. Hydraulic system is not good. It’s going to be very hard to open if you don’t have enough power. I use this car for business use. Doesn’t have good fuel economy on Highways. Complicated dashboard. Please don’t delete my review as it is what I have been noticing and feeling.
Old software used - be warned – Picked up my brand new Tucson Elite 5 months ago. 3 times have taken my car to Hyundai for satellite update. Finally as agreed and compared with other new Hyundai's and various mobile phones, checking on Google maps, the 3rd party Hyundai use has not updated their software. Basic inner city addresses cannot be found using the navigation. I've been… Read more
taken the longest way possible to a destination, to a road that has been closed! Terrible as I rely on it for work, I could have bought the basic model of I wanted to continue using my mobile, or better still another car all together. The fact that now I've been told it could take another year for the update to actually happen as it's not in Hyundai's control is even more dissapointing. Omg. So trying to enjoy my car but I can't. I've waited for my car mats too, after many phone calls chasing them, finally find out they have been in stock for months but sales didn't allocate a back order to my vehicle. Far out, customer service please.
Find out how Hyundai Tucson compares to other Midsize / Medium SUVs
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Hyundai Tucson 2016 Elite – If you have money to burn this is the car for you. Car has just cracked 112000kms always serviced on time, well looked after, Transmission has failed our Hyundai service centre in Darwin has quoted 17,000 yes seventeen thousand for a new one, Not including labour. Asked them to rebuild it they don’t work on their own parts apparently. This car has… Read more
been a nightmare and caused so much financial distress to our family, Please read reviews on this car regarding the transmission failures and the seized engines. There was a class action in America for the Hyundai engines and hopefully one soon for Australia. I called Hyundai head office regarding assistance to pay for this they said they would assess and get back to me however crickets. The car is 18 months out of warranty. I don’t feed inclined to sell this car to another unfortunate family either so we are stuck with a heap of junk in the drive way and still paying it off.
*Don't Risk It* Pathetic Quality & Even Worse Customer Service – Like everyone all my friends had hyundai's with no problems so I also purchased, I was due to have my baby so needed a "reliable" car that could fit the pram. My car has thus far had 2 new motors & 2 new catalytic converters & ignition repair. The constant break downs wasn't even my biggest issue. The lack of updates, loan cars or customer service… Read more
was our gripe. This is our only car..... During 2022 we were without a car for 6 months! holidays were cancelled, we couldnt commit to anything, savings were blown on hire cars until our $ dried up. My husband ended up catching a bus each day to get our daughter to daycare & himself to work. I want this car replaced but they keep repairing. I sent a formal complaint in December but still no reply, the auto reply says allow 5 days. Our problems started around 90,000 kms. The car had been serviced by hyundai on time always.
Never again – At the start of 2022 we had our engine replaced because there was no oil and had burnt itself out. No warning lights came on Ebenezer after the car stopped working. We were a week out from service and have only ever been to Hyundai for servicing. We had to wait 3 months with no loan car and were out of pocket for the hire car we got as we only… Read more
have one car.
3 months after we got the car back the engine light came on again. We took out back to Hyundai cardiff and they run test and couldn't find the problem which ended up being an ignition problem. Once the "fixed" that problem a different code came up and ended up getting the catalytic converter has gone. Again they run test and found it has broken due to the past engine needing replacement. After waiting for the part to came in it was replaced.
Two weeks after we got the car back the same engine light and code came back. Ended up that the catalytic converter they had just replaced had a crack in it. Cardiff Hyundai has told us they would get a new part. After a month of not hearing anything we called them to find out if the part had arrived and were told they were still running test to see if the catalytic converter was a new problem or a new problem. That same afternoon while driving on the highway the car lost all power and stopped. The car was towed to Hyundai where they run more test. After over a week we were told they engine they replaced was faulty.
At this point, after my having a car for four months of the year i demanded a hire car which Hyundai cardiff couldn't provide and i had to call customer care. After a week calling customer and then liaising with cardiff Hyundai we finally got a loan car from hertz.
We have had to extend the hire car three times due to them pushing back the the parts arriving and finding the secondary catalytic converter needed replacing.
We are still waiting on getting our car back on 7/2/23 from when the car got towed 2/12/22
East west engine pos – I have worked on a few of these cars from 2004 to 2010. They all end up the same on the side of the road with a blown head gasket. $1200 to repair your self. The cooling system on them is the problem with a 2l radiator. Warning. If the temp needle goes over half way that's 130 degrees Celsius any hotter she will blow the gasket. The rest of the car I really like it. Just a really bad engine and cooling system. Show details
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DO NOT BUY ANY HYUNDAI OR RISK ENGINE FAILURES FIRE OR WORSE, DEATH + WORLDS WORST CUSTOMER SERVICE – All you have to do is visit the Facebook group called Australian Hyundai Engine Failures and you'll see that across their entire range Hyundai drivers are experiencing engine failures, transmission failures, and extreme fire as they can burst into flames in an instant while driving and whilst its parked and not running. Then when you think… Read more
you're going to be looked after by the care team at Hyundai, think again! They'll tell you that your young car with few klms on it is not going to be covered under warranty, and no explanation why. Then when you fight them, they stop responding to your calls and emails. You certainly won't receive a loan car and definitely no an apology. I sadly regret ever buying my 2017 Tucson - although I loved this car, underneath it's just a piece of Korean crap. I was ticked by the warranty sales trick thinking if something ever went wrong I'd have peace of mind but instead it's ruined me financially, almost cost my job and now I've got no trust in any car. Hyundai have ruined my life and are doing it to millions of us. In some cased people have died in the fires. Seriously - any one of us with a Hyundai could die as you can't know when the fire will erupt. Just don't do it.
Great Car, Base Engine Underpowered – I love how this car looks. Both inside and outside, it is has an outstanding design. I love the features that it offers in the Elite configuration. The touch-screen is quite big and the CarPlay integration is very well done. That being said, the base level petrol engine… It lacks power. So consider upgrading it. Show details
Excellent Service from Castle Hill Hyundai – Castle Hill Hyundai gave me the best changeover price. I did the deal with Sales Manager, Guy. Guy has excellent product knowledge and is very helpful. My Tucson has less than 200 km on the clock at the moment. Fuel economy is OK but I expect it to improve after the engine is run in. I bought this car because it has a grunty diesel with 416… Read more
nm of torque. It has a proven torque converter auto gearbox not a problematic DCT or CVT auto. This latest Tucson has a lengthened wheelbase with as much room in the front and second rows as the Santa Fe.
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Hyundai "BREACH OF CONSUMER PROTECTION" – Bought our Second Hyundai (NEW) my eldest daughter drives the original one. The Tucson had a dash rattle from the start and we have notes from 1500k service; 15000k service; and 30000k service. The dealer rep suggested that we could have it taken apart and resolved, if the Hyundai customer care authorised it. The Hyundai customer care rep… Read more
suggested the same thing in reverse...
Pls see Transcript: "Customer Care (Hyundai Customer Care) Dec 7, 2022, 2:07 PM GMT+11 Good afternoon William,
Thank you for contacting Hyundai Customer Care.
We apologise for the delay in responding, due to a high volume of enquiries.
In regards to the vibration/rattle in your vehicle, as per our Warranty Passport (copy attached) vibrations/rattles are listed under the exclusions.
If the dealership has deemed this concern as not warrantable, then the rattle/vibration is not at such a frequency/amplitude that would be covered under warranty.
I understand this is not the resolution you were hoping for.
Thank you, Kind regards, Customer Care Officer Hyundai Motor Company Australia http://customercare.hyundai.com.au Phone: 1800 186 306"
If anyone cares to read the attached files, they might be interested to know that a Manufacturing/Assembly issue at the factory is not covered by warranty.
Seriously Hyundai Australia, you have lost us as a repeat customer.
Below is the ACCC Trade Practises for Australia:
"Repair, replace, refund, cancel When a business sells a product or service that doesn’t meet basic rights, known as consumer guarantees, it must offer the consumer a solution. Consumers can choose between a refund or replacement when a product has a major problem. Businesses must fix minor problems with products or services by at least giving a free repair. Consumers have a right to alter the agreement with a service provider when a service has a major problem. Businesses must not tell consumers to take the problem to the manufacturer or importer. Businesses have a right to have their costs of providing a solution to a consumer repaid by a manufacturer, where the problem is the manufacturer’s fault."
NEVER AGAIN HYUNDAI. DEPLORABLE BUSINESS ACUMEN.
Love This Car – Great match the 2.0D engine with gearbox, very zippy and very EASY to get in trouble for speeding Love the performance ,great fuel consumption a bit higher than the declared fuel consumed, I presume because car has only 4500km Seats are super comfy, great addiction of lumbar support ( Elite model ) Very spacious back seat and overall a well… Read more
refined interior Good level of technology and safety. The rear cross traffic alert is amazing. All car makers should make it a mandatory on all vehicles Not a fan of the black glossy trims, always covered in fingerprints The position of the controls for the A/C are a bit messy and distractive The fuel indicator seems to get lost in that left bottom corner of the dash you really got to remember to look for it If like me you like your car exterior clean and shiny be prepared for it The futuristic looks make it a pain to wash and dry the body work , it drips water for hours But wants its clean WOW Would I recommend this car Absolutely YES
Nice Looking Car – Nice car with a lot of improvements from the last model. I have had it now for 5 months and so far happy with it. There are a few little things that I found annoying in it. Starting with the pros. Pro's Fantastic fuel economy for the diesel Seats are very comfortable with lots of room and perfect height, you can easily fit a young family or just… Read more
adults with ease. Very comfortable for long distance driving The boot design, space is much better than the last mode The cameras and safety features are excellent Cons The turning circle is terrible, some turn you need to reverse 2 or more times to complete which is a pain in the bum when pulling out of a tight driveway the last model I had, had no drama and a lot easier. The control panel for windows and side mirrors would be much better if it was moved down a little for better access to the buttons. and not have the side mirror button so close to other buttons. The buttons for the stereo system and a/c are near impossible to change and adjust when driving at night.
In saying the cons they just need to find tune some things, but overall Hyundai did well in the design and is perfect for a family.
Problem unlocking door from outside – When unlocking the car either with remote or key all the doors seem to unlock, but unable to open the drivers door. It is necessary to reach in from the passenger side to open the door. Our local service mechanic has inspected this and the 'lock actuator assembly' needs replacing. The vehicle is 7 months out of warranty and due to this being a… Read more
safety issue Hyundai 'MAY' fix it as a goodwill gesture. But they need to inspect it first and to do this will charge $160 and then may not cover the repair. Any suggestions on how to proceed?
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Hyundai have had my car for 5 weeks. They think a new digital speedo panel & wiring loom is… Read more