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Was so excited when we purchased this car. Beautiful and full of features. Unfortunately after 19 returns for warranty and over 7 months off the road we fell out of love and found ourselves in a world of hurt trying to get compensation from Renault. Literally writing this review whilst on the phone doing mediation with our dealership trying to get a result.
Purchased in June 2017 for A$53,000.00.
Average SUV at best
Now coming up to nearly four years ownership, likes, the space, the height, fuel economy, dislikes, the CVT transmission is rubbish, gets into top gear from about 40kmh, so it shudders, the engine on start up makes unusual sounds, like no oil coming up, oil usage, about 500ml per 5000 kilometres, way to much for a well run in engine, the rattles, which are to many to mention, from dash to the rear, getting things fixed under warranty, good luck with that, the dealership want to, but Renault is not so excited about it, I got the brakes done at M...idas, one quarter the price of Renault, the centre screen goes blank so many times that we cant be bothered with it anymore, its a joke, the Nexus tyres are woeful from new, the headlights are not bright enough, as for a two ton towing, LOL, it has enough trouble carrying its self around, plus the transmission would implode within a kilometre of travel, hope this helps someone who wants to buy one.
Very disappointed with my koleos
I have had endless problems with my koleos since the first week I bought it from the dealership. Even getting repairs done under warranty were a problem through Renault. Annoying.
The hidden Gem in the SUV market
I am not one of those guys that walks into a dealership not knowing anything about the vehicle i am about to test drive, normally there is a lot of online research, looking at recalls, issues and professional road tests. From my research i then make a short list and share this with my wife and i get her opinion, otherwise i would have a Jaguar or Aston in my dreams...
Then we both test drive the short list and then discuss. We have found that not always a higher KW rating transforms into better and more enjoyable drive. In our short list my fir...
Purchased in December 2019 for A$49,000.00.
Good car in overall
We bought our Koleos few years ago, for around $15k as it is Privilege MY11 4x4 version f late 2011. Color is beautiful white pearl, pretty practical, as the dust and dirt is not as visible as on black or darker colors. Could be more economical, as it is around 10l/100km in the city. Although on the highway is really good as for SUV, with around 6.5l/100km. Have some issues with tailgate and pump of windscreen fluid, as water is not being sprayed on a windscreen anymore. Did many road trips, driving on a dirt roads, on the beach, never had big issues.
In overall, very good value and 4/5 stars.
Purchased in June 2017 for A$15,000.00.
- HZG Zen (2016-2020)
- Verified purchase
This could have been a really good car
I gave Renault every single chance to try to resolve some of the issues and complaints I have but in most cases never received any responses and when I did, I was referred to a dealership and they had no clue what to do and how to help.
I bought a ZEN model with all the options ( moon roof, safety pack, etc.).
Blind-spot monitoring, the light on the mirror ( the LED diode), can only be seen under a particular angle and it is soo weak that you can only see it in a pitch dark with no street lights on, you can forget about using it during the da...y, the sad bit is that I can see them on a Kia's for an example hundreds of meters away from my car while driving - never got any response on this matter. Reversing sensors are absolutely useless, I have crashed the car, twice, reversing as they only work on a smallest possible proximity (20-30cm), also they are very very slow to respond even when they work, for an example, when a car passes nearby, they "react" long after the car passes my vehicle. It cost me thousands of dollars in insurance claims and in the long run, it costs me even more due to loss of the rating 1.
Loved it for the first 5 weeks.
Absolutely loved this vehicle until the first fault within 5 weeks - fast forward 11 months and the vehicle has awaiting its 4th proximity sensor in its short driving live -expect to wait at least a month, closer to 2 for parts (still waiting).
Incredibly disappointed in Renault Australia’s after sales care, if you hear back at all the response is disinterested at best. Dealership is starting to come on board with support to resolve ongoing issue but I’m yet to feel optimistic about a resolution.
Purchased in December 2018 at Renault Ballarat .
No problems after 2.5 years.
On 30/6/17 bought a 2016 Life demo with 900km on the odometer for $27.8k from Castle Hill Renault. I justified the purchase of this car because it was the biggest (almost new) vehicle I could get for the price, which I wanted as I have 2 large dogs and wanted something practical for Ikea shopping, trips to the tip, etc. I also liked the 12month/30k service intervals, as when I bought it I was covering a lot of km for work, thoguh this changed shortly after.
The dealership was excellent. I took a good long test drive and negotiated the deal the...same day. It was the last day of the financial year so they were eager to sell. It was probably the best sales experience I have had in a car dealership actually. The car itself is very good. It is no sports car to drive, and it doesn't exactly fly up a hill from a standstill, but it's easy to live with. Cruises at highway speeds nicely. Manoeuvrable enough in carparks etc. I think it looks nice inside and out. Fuel economy ok at 10l/100km, mainly short suburban trips with a few kms on the highway. Doesn't have carplay/android auto, and Renault's system is a bit rubbish. Bluetooth works better with my Google phone than my previous iPhone, which sometimes took a few attempts to connect. An update to this model now has proper smartphone integration. I have has it serviced at a local mechanic, and it's pretty cheap to do, being a Nissan underneath. No major service items have come up yet. Boot space is excellent and rear legroom is fantastic. Minor things: the doors don't have the solid feel that a previous vehicle (Skoda Yeti) had, and the foam between the windscreen and the dash comes out a bit, though it can just be pushed back in with a key. So after 2.5 years and 45k, I'd recommend this car for someone looking for a practical, stylish vehicle at a reasonable price.
Purchased in June 2017 for A$27,800.00.
- HZG S-Edition (2016-2020)
- Verified purchase
Beautiful Design & Comfort - but buggy!
I use this car mainly for work (I am a photographer). I use it every day multiple times and have the car serviced every 15K's. My mechanic was surprised I brought a Renault after four Mazda's and feels they have more issues than other cars. Having said that, overall the vehicle is quite nice to drive. I purchase a new car every two years for my company.
When the Koleos is working it's very nice to drive and smooth on the road. It has good handling, reasonable fuel economy (especially in ECO mode) and has plenty of space in the cabin. Without t...he issues below I would most likely be very happy indeed. There is one major driving issue IMO though, the drivers side blindspot looking forward turning right (Australian roads). The side mirror is so big that it creates a blind spot, so when you are turning you can't see the lane and if there is a traffic island its very easy to hit it, even more so turning with multiple lanes and trying to stay centred as its hard to see the road. The car interior is leather and nicely finished off with colour coded stitching and ambient light features right through the car that can be changed from the R-Link system (main screen). The colour and the brightness can be changed to set the mood for the cabin,. It has nice strips on the doors too that light up, a very nice touch. Front and rear AC and USB ports are a nice touch too. The Navigation screen is great (when its working), and works in portrait mode using Android Auto with a small developer change, but does not work in portrait mode using Apple carPlay (which is a shame as there is this big screen and it can only display in landscape). I have reported this to Apple but don't hold your breath! The R-Link system is ok but again so many issues connecting the app to it and updating it etc... its nice but its clunky IMO. Its not always easy to find what you are looking for and it has this annoying habit of always defaulting back to digital radio which in my area does not work and pops in and out intermittently. There should be a feature to turn it off completely in the menu as I will never use it and its annoying! Small things but irritating! The Koleos does have stop/start when you stop at traffic lights the engine switches off but thankfully this can be turned off by the dealer (this is why I changed from Mazda as they could not turn it off on request). This has to be one of the most annoying things ever, but thankfully it can be turned off!
Disgusting service & parts costs
Our 2017 Koleos has cost a fortune to maintain ($1900) for brakes when only travelled 55k. The airbag light comes on daily. Windscreen deal pops out. Unusual noises on start up. Dealer cant fix.
Purchased in April 2017 for A$32,000.00.
The foam around the windscreen keeps coming out I have had it fixed twice so far the car is only 12 months old the first time was before the 1000km service
Purchased in September 2018.
Nice car BUT expensive brake problems
Late 2016 model, done 42,ooo K and $2500 in brake costs, nothing covered under warranty, all easy driving around the inner city in Sydney, really not fit for purpose and does not meet what would be a reasonable expectation of running costs for new car.
Purchased in October 2016.
computer read out
hello my comp. read out has stopped working ie distance to next refuel,fuel used etc any ideas and all the other function Also auto gear box has singing noise but only occasionally.It sounds like a ball race
Just done 30'000kms and car needs front brake rotors, again! First set replaced at circa 15'000 kms under warranty but not without a fight, now it's round 2. Has anyone else experienced this? The car is my wife's daily driver so it's driven quite conservatively.
Purchased in May 2017.
Still looks good and runs well
I do alot highway and mountain roads and small city trips in between. I have already racked up 172,000 km. I have always had it serviced by trained Renault mechanics. I have two minor warranty issues, tailgate lock and wiper motor. All were fixed with no fuss. My only dilemma is how much I paid for the top model vs depreciation. As the car is so good and reliable I am going to run it for a lot longer than I have other cars. I usually get rid of them 6 months before warranty ends but the bells and whistles on this car will keep me satisfied for a bit longer. I have never been happier to keep a car so long and the fuel average after all this time is still sitting on 7.2!
Purchased in June 2013 for A$46,500.00.
Promised so much,delivered so little
Bought this 2016 Koleos new in 2017.
We have had ongoing issues with the dash and centre console going black.Had it back to McCarrolls Newcastle and they had no idea at all after 4 occasions.Took it back to Peter Warren Warwick Farm and computers were re-set but since then (June 2018) have had issues with centre console twice. Today,after 41,000 k’s have had to have the front rotors and pads replaced.Only ever had to replace brake rotors on a car once before and that was after a shonky deal from a shonky dealer on a Holden Crappydore.
I’m 71 an...
I bought a brand new Koleos in2017. It now has 40,000 kms and was told today at service that my brakes are 99% worn and I need new brakes and disks (costing $800). The drivers seat is wearing out as is the shift knob. My wife drives the car to work and to drop off the kids it’s not a race car
Purchased in March 2017.
I usually use the 2016 Renult Koleos as a daily family car. Purchased in 2017 and lasted me up to the start of 2019. The car was running smoothly until mid 2018, when the key card was no longer receptive from distance; leaving me to manually insert the key to start up. Although it was odd I thought nothing of it as the car worked the same. However 2019 was not too fun, the car started jumping internally and the dashboard lights would flash randomly, with the indicators too. the card became no longer receptive until 2-10 minutes of inserting th...e key into the start slot different directions just to try and start the car. As well as resulting to jump starting the car :(. On a 37 degree day, the car just refused to flat out start, no sign of ignition lights even with jumpstarting. So I called the insurance company to come help out. One of their guys found no issue with the battery and found the key was the issue, so we got it towed to the nearest Renault car dealership and sought for service. 3 days later I was contacted by the Renault services and was informed something inside the car has flat out just destructed and are still looking to find out what it is. Long story short I have to get a new car.
Purchased in September 2017.
Good for 5 years till warranty last , now falling apart like a house of cards .
The car was good for 5 years but these are the problems faced in last 1 year and Renault should be ashamed of themselves
1) Break light switch sensor not working . Car wouldn’t start or move . End result lot of headache .
2) Air con stopped working due to faulty heater resistor. Went to three different specialist to figure out the issue . End result lot of time and money wastage
3) extreme vibration in the car when accelerating - needed drive shaft replacement . End result completely lost trust in Renault
4 A old problem has resurfaced again- when going uphill or accelerating hard some clunky noise from the engine .
God save the Renault and the other owners like myself .
Purchased in August 2012.
Active Braking Disconnected
We don't use this car every day, only done 3000km,
Everytime I drive the car message comes up Active Braking disconnected I took it to village motor northlakes 5 times, first time they told me there was a leaf between the senor I drove for 500m message come up took back to village motor they told me because of the dust I drove for 100m message came up again I took back they told me radar is faulty and its because of dushboard camera, message is not coming up however I don't trust village motor because the reasons they told me was lie
Purchased in August 2018.
Questions & Answers
Hi. Does the Koleos, 2019, have automatically folding mirrors when you lock the car? The dealer says it does but we cannot get it to work. We cannot seem to find it in the manual either. MMMM, can we trust a car salesman?
Trust a carsales man?, no, most know nothing about cars at all, our Koleos has folding mirrors via a button on the arm rest, I believe the intent might have it, that is might, as models differ country to country, the Koleos is available with a normal auto in some countries, alas, not here, don't believe the mirrors fold auto, hope your Renault is up to your standard, a few more months and we sell ours, thank goodness, cant stand the vibration in the transmission any longer.
Can I set anything/anywhere to get the side mirrors to fold automatically when I leave the car? At the moment I have to use the switch on the driver's side door. Can't find anywhere in the controls to set to fold automatically.
hi I have a 2014 Koleos cvt with 120000km on it
no problems except when the battery is flat it must have more than 12 volts available also check terminals and if mounting bracket is lose this will give you all your warning lights.
I would like to know if I should service the transmission or leave it sealed.
it is great to drive especially on the dangerous M1 out of sydney
I am getting 8.3 litres/100 on 91 octane.
The CVT needs an oil change, they quite commonly go at about 160,000kms,if not serviced and they are not repairable, at about $7000 to $9000 for a new one, we will sell our Koleos in one years time, just before the warranty runs out, as I don't trust the CVT, also our engine uses oil, not a lot, but still some from new, not good, I don't think I would buy another SUV with a cvt in it, ours gets about 7.8 litres per hundred on 98 fuel, hope this helps.
The car shouldn't be using any oil at 120,000. Are you using the correct renault spec 5w-40? Nissan uses 5w-30 but that's for fuel economy reasons, and 5w-40 is for smoothness and longevity. This engine loves shell Ultra full synthetic. CVT servicing depends on how dirty it gets according to sensors - but preventative at 150,000k (normal driving conditions) is recommended if you found a good specialist.
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