icare

How do you support EML and unscrupulous caseworkers?!? – ICARE.. how do you support the corrupt practices of EML that YOU support?! Bullies, LIARS and “caseworkers” that tell us NOT to complain to you!!!! Are you aware?!? We complain to YOU (icare) and you don’t respond when we fill your surveys! Anyone supporting icare read the reviews on EML.. which they are apart of! Don’t support these people … Read more

PIRHANAS.[Name Removed]-. join the petition by othersDo not believe a word these pirhanas say to you. In the beginning they will try to gain your trust by pretending they care and have your best interest at heart. Don’t be fooled, once they hv you where they want you and you drop your guard, their true colours come out. The lies, the bullying the condescending manner and trying to make out that you are the problem . They will twist your words, bullying your GP and try to sneak information to use against you, they will not pay you for weeks so as to break your back and you give up or starve, and hv the audacity to say they were on holidays and some one else forgot to process it.. all LIES to break you. As others have said here , “these are not caseworkers” !! These are low iq people that can hardly string a sentence together (my educated a highly qualified DR) spent 50 minutes with a so called “caseworker “ which should hv been a 10 minute call at MOST!!! How she is employed with such communication skills is freaking hectic!! There job is to get rid of you! It doesn’t matter if your unwell, it won’t matter if you kill yourself, their incentive is the bonus of $1500 to get RID OF YOU! I had the unfortunate experience of having one [Name Removed]… who as per another complainant on here was also told “ don’t make complaints to icare I’ll b in trouble”. She may miss out on her bonus. Get yourself a good lawyer, don’t answer their questions via ph, email only. Do what I did, RECORD them if u hv to speak to them! You will end up worse because of their games and unscrupulous tactics! We can’t ALL be wrong, look at all the reviews! Look at the 4corners expo which people r still talking g about! Lawyers r now saying their days are numbered so hopefully some caseworkers will end up on the unemployment line with their limited English. Join the petition that some one has started here already, and a new class action is started. Aggression, bullying , dishonest and unethical procedures need to stop by theses jackals! It will go to the media, ombudsman and lawyers… don’t let them make your life worse . They r sooo corrupt that their executives steal f. As per ombudsmen “CORRUPT, UNETHICAL, LIARS”… these r THEIR CASEWIRKERS!!! Join the petition , it’s on here in the reviews .. the lady has had over 700 views… as for you [Name Removed] senior caseworker .. good luck icare will hear about your behaviour

Disgusting Company! – Icare only care about taking your money. 9% cost of insurance for total wages for cleaners is an absolute joke!! Please explain how vacuuming a floor is considered dangerous! They hold a workers compensation insurance monopoly over NSW business' as there is nowhere else you can go. It will cost us 50k per year! What a scam! Show details

Stay well away they will not help at all – Where do i start I had a guy working for me as a contractor for 4 months he had nerve damage in his arm etc any way hed had some time off getting test he was at a spinal specialist the day before coming back to work and we had had word before he came back as he had charged me for something he hadnt done he arrived at work with a chip on his… Read more

shoulder we proceeded to work any way 2 hours goes past hed stuffed 3 cladding sheets and he had the poos and he was working in front of me and i look up and hes whinging any way he come up to me 5 minute later and leave 2 weeks later i get a worker comp claim saying hes fractured his back but it took him 3 day to got to a doctor not hospital anyway we go thru the motions i state numerous times he never fell he was at a specialist the day before and had been on a colostomi bag the last week cos his nervous system on his right side was giving up etc etc this guy is a contractor icare deemed him as a worker not at any stage did i feel icare were working with me seeing as tho i pay them they were on the other guys side from day dot amd didnt listen to a word i said the whole time and in this little small town everybody know this guy has been working the whole time the last 10 months and icare have deemed him safe to do back to work i get a letter form his solicitor say he wants total perminant disability benefits for the rest of his life I might add not once were we shown any of this guys medical documents but ask numerous times for the evidence Nor were we ever given an update Nice work icare dont do anything when a paying customer raises concerns any wonder your review are terrible Stay well clear of this terribly run company that do not looking after there paying customers they will take the worker side straight up its like they didnt even listen you will be nothing they take money and up your premiums

Scammers – Icare are supported by EML and vice versa. If you are going thru workcover make sure to record everything said. Icare will constantly send you surveys to see if there are any issues, but don’t follow up if negative! Why bother!!! Any prospective company looking to take out insurance for workers, stay away from this lot and most of all EML!! Who… Read more

have been sent to icac! You will suffer immensely. I suggest look at the reviews for Eml who are attached to this mob. If you make a complaint, caseworkers will call you to not make negative comments to icare via email or their surveys! Watch 4 corners! Stay away these people will bury you

Terrible organization! – Avoid at any cost! Dodgy company! I cancelled my insurance, but they still charge me additional payment. Terrible organization! At time when people struggle with cost of living, they tear pieces from you. You should be ashamed! Show details

Icare Insurance. 18 years in business myself. I'm am about to resolve workers comp insurance with them – A business model of school bullying and demanding. Thankfully I ceased trading 12 September 2023. Good to see competition to this monopoly control. eg.monthly payment due email no payment amount? No correspondence with me in any form of contract renewal of previous terms .no option or authority? Sorry examples of customer relationship. Hope they might improve themselves in future. good luck Show details

Complete and utter muppets – I own a business that spends $30-40k/yr on iCare premiums. They create instalment plans then cancel them halfway through, they send us the same bill repeatedly with different amounts on it, and they refer our bills to the State Debt Recovery Office when we have an AGREED INSTALMENT PLAN. This is the most useless organisation I have ever dealt… Read more

with, they don't know their a** from their elbow and we end up having to spend valuable time and resources following up and fixing their mistakes. Two weeks later they change their mind without telling us and then start chasing us for different amounts, treating us like we're scum for "not paying our bills" when we were paying EXACTLY what they asked for.

I would be embarrased to work for such an incompetent organisation.

Old school Soviet era values with North Korean service – Why this mob are allowed to exist, never mind controlling a monopoly, is a disservice to the people of NSW. With no competition and legislated revenue, why should they bother with service, standards & competence? Well, they don't. Any other organisation in the world [perhaps with the exception of N Korea] would have been shut down years ago. Show details

Been waiting since July 2022 for surgery approval – Injured my shoulder July 2022 took 4 months to get approval for MRI, yo find out I have tears in my shoulder. I was supposed to get surgery in February 2023 but a few days before they would not give approval, still waiting for an answer. I have lawyers working on it down as they have mentally broken me down. I am now on antidepressants and shoulder has gotten worse. Show details

Workers Compensation Claim – Usually at the start of the conversation, they will sound nice & ugly You will need to organise a no-pay no-gain solicitor, good luck !! Next they will send you a Medicare rebate form Once satisfied they will refund all minor expenses about $1000 which gives you 100% confident of their rubbish work Eventually they will provide a useless &… Read more

hopeless assessment Doctor to knock you off

Gradually icare & solicitor will drag your case for the next 6x months to exhaust you off

Happily they will send a mind blowing Liability Dispute Letter, stating that your claim has been unsuccessful & will give you a 2nd opportunity to appeal

Their strategic master plan is to try their level best to wear & tear us down, just like all other insurance departments advised by my GP & Specialists

In my past experience, keep chasing them just like “Snake & Ladder” game

Meaning apply “Reverse Psychology” on them, by calling & emailing & pestering them every week until they surrender

Eventually they will come up with a good wise decision

Finally don’t forget to praise the “Lord God Almighty” “Amen”

Absolute scam – They drag out claims for over seven months with no result. They use an independent doctor who writes completely false reports and contradicts the diagnosis of three other surgeons. When reading reviews of other people’s experiences with Icare and that same doctor it is clear it is not an isolated case. Show details

More stress, how are you supposed to recover from your injuries with no help or support – Been on workers comp for nearly 4 years after a debilitating and serious issue, I am more stressed now then when I was actually working. Takes forever to get simple treatments approved and have to call them nearly everyday to chase up weekly payments, reimbursements and approvals, how are you as an injured worker actually supposed to recover ? I’m still trying to work that out myself! Show details

Can’t cancel a policy – Cancelled policy on 18th April, 2022 online and took a screen shot once it was done because i don’t trust this organisation. Screen shot says, “Cancellation of Policy received, thanks”. A cancellation reference number was issued and a statement advising the next steps would be that iCare would review the cancellation and would be in touch within 5… Read more

working days if they had any questions. I was never contacted. Started receiving payment notices for this policy, sent an email back to them with a copy of the screen shot and cancellation information..crickets. Followed up with another email advising if they did not respond i considered the matter closed and would contact the Ombudsman if they harassed me for further payment. Once again, crickets. Then they sent me an overdue notice 2 days later. I phoned, was on hold for 40 minutes and finally spoke to Rohid who told me the policy was not cancelled and then hung up on me. What do i do now? I guess the only option is to contact the Ombudsman, Fair Trading and the local member for the very, very dodgy NSW government scheme. While I’m at it, i think I will put in a formal complaint against Rohid because he was just completely rude and useless. An absolute oxygen thief.

Completely Incompetent – The I in ICare must stand for incompetent, as that's been our experience with them time and time again. ICare are supposed to be the NSW Workers Compensation regulator, though the insurance companies who are only agents of the scheme are doing whatever they wish, as ICare refuse to take any action when these insurer's time and time again fail to… Read more

adhere to the law. I believe that ICare have only just gone through a big enquiry with sackings made, though this has had little effect on the agency. ICare needs to be disbanded as they aren't fulfilling their obligations in any sense of the word, and are a lap dog of the insurance companies.

Absolutely ridiculous – This company is beyond ridiculous they never call when they say they will, you get passed around to consultants and never hear from anyone. Constantly out of pocket with them. If you have to deal with then for workers Comp I suggest you get a lawyer to contact them because these people are beyond useless Show details

Useless and ignorant – Without doubt the most useless incompetent organisation I have dealt with. I am responsible for 2 companies - I have received over 20 letters since August...some asking me to pay a premium for a policy they just made up, others asking for declarations that have been done at least twice, letter after letter saying the tried to contact me, but… Read more

didn't. After 3 official complaints to them, 2 to Matt Kean's office I receive a call, who blames it on AI?? Seriously...the dog ate my homework is the best you can do. If this was a privately run organisation they would all be punted within a day. This place personifies the classic government entity and not one person is prepared to take any accountability

The worst of the worst of companies. Incompetent is an understatement – They are a scam. When you don’t pay they use lawyers to come to your door. The worst company to I have literally ever dealt with. Please stay away from them Show details

Cookie cutter workers comp insurance – Contacted icare questioning why I'm paying $460 insurance on a very low income, working from home ie. no driving involved, no lifting or heavy work and another person I know is only paying $190, drives huge distances all over the state and uses dangerous machinery in a workshop with students. I resent paying huge unjustified premiums when I am… Read more

very low risk for injury and on a low income. To me this is just box ticking cookie cutter insurance and not personalized and reflective of each workers situation. If I had a choice, I would choose to not insure myself as it would be detrimental to my business to put a claim in and be off work-I would go broke, but no, the government insist I must have the insurance.

Worst Business Insurance company! – After 2 months of phone calls and emails with Icare and the State Debt recovery office, im still trying to cancel my business insurance. I have cleared outlined my business has not been trading and does not require this service due to my business no longer trading. I have gone into great detail to outline, Icare was never given my permission to… Read more

renew this insurance. I have been hit with a $439 renewal fee, which is total madness. This has been my worst and most stresfful expereince with any form of insurance company. I hope people read this WARNING. Never go near this company, as they have zero customer service or care for clients.

CANCEL MY ACCOUNT for the millionth time!!!!! – I have tried calling icare - no one answers. I tried emailing them, they say noone replies to this email even though they have replied before and they accepted the actual wages declarations form there. I tried messaging them on Facebook. Finally I was told to cancel it online which I did but the emails keep coming telling me to pay the outstanding… Read more

amount fo the next renewal and if it's not it's going to the debt collectors. CANCEL MY F&&^%ING ACCOUNT already!!!! What kind of crap company is this??? I'm fed up!!!!! Next stop the Ombudsman for a formal complaint.

Icare - nobody cares – After 6 months no result Nobody provided feedback or updates No help at all Better get a lawyer to help you or a different company I felt not taken seriously  Show details

The worst company to deal with – It has taken over 2 years and at least 20 phone calls to cancel my account. Every time you ring them it’s 20 minutes on hold, then transferred from one person to another. I canceled my account after going full time, yet 3 months later the debt collectors letters started. I would ring up, they would say it was there fault, everything is now ok,… Read more

then a few months later a debt collectors note would arrive in the mail, this is still going on, 2 years later! Stay away at all cost, there is nothing good about them and I would suggest the 5 start reviews are fake.

Amazing two staff that actually showed care – I have to give a massive mention to Kylie Burns Manager of Accounts and my Case Manager Noelle Lee I finally got my medication thanks to Kylie Burns and her wonderful team of caring human beings I suffer from Panic Anxiety depression and PTSD after exhausting all drugs for years my Doctors found a medication that works for me, however the system… Read more

was slow at getting my next dose to me Kylie’s Team especially her must have moved a magic wand as today it was delivered to my door. God Bless all of you who helped me. We are on this earth for a very short time If every one was as nice as you in helping genuine people with their health issues we would all be walking in the streets of heaven, no one knows how long or short their life is or of their family, circumstances can change at any minute for all of us I thank you Kylie, Noelle, Meta, Margaret and team for showing me ICARE values after 4 years of battling to prove I am not a criminal. God Bless Jenny

Overpriced and locked-in – I paid $1700 for one employee (and not myself) ... how can a small business start with this overhead? At the end of the call I was told that I couldn't stop payments unless I close the business ... ouch !! ... locked-In !!  Show details

Immoral tactics – CAse managers ignore emails or pretend not to receive documents to delay reimbursement. Took months and many emails to finally get whwat I was entitled to. They hope you will just give up and not worry about it. Company wide tactics. As each manager has to hit cost targets to earn incentive bonuses, they hang you out to dry for their own profit. See four corners report on Icare for further information. Show details

Stay Away – Terrible admin and communication. They don't reply to support emails and queries but very quick to send overdue reminders and hand over to debt collectors. Please save your sanity and stay away from this company! Show details

Very poor billing and communication – Canceled policy 18 months ago and thought everything had been finalised (as per email received) until I got a call from State debt recovery. Thinking there'd been some mistake, told State debt to follow up with icare. Next point of contact is follow up letter from State debt with $65 late fee on top  Show details

Attempts to charge penalties that exceed 50% of policy cost – I have their legal department chasing me for filling fee's for a standard workers comp policy, after we defaulted tow instalments. Not only did we pay it in full, but the penalty was for half the rate of the policy. Extortive and unethical intimidation tactics.  Show details