iCare Super

We’ve been using iCare Super for over a decade! Excellent SMSF services. I’ve even referred a few clients to them, and they’ve been really well looked after. Great service – couldn’t recommend them more!

Transferred my SMSF to iCare Super about 5 years ago, and the experience has been great! They provide excellent support and technical knowledge. My SMSF tax returns are always on time and their fees are quite competitive. I highly recommend them!

iCare have been very supportive, and deals with issues we have raised very promptly. We have been with iCare for 3 years, and can highly commend them to any other SMSFs to use their services

I removed iCare as the agent at ATO portal and appointed another agent in July 2024. iCare/ [Name Removed] had (and probably still has) a business system whereby he charged monthly fee as the only option for SMSF annual return. Between July24- Apr25, [Name Removed] had many chances to reach out to me whether I would like to continue with his… Read more

services. I am a new entrant into the SMSF. Somehow iCare still held onto the ASIC agency position knowing that I had not paid the monthly fee since July2024 . [Name Removed] at iCare said that he was not aware that iCare has been removed as agent in the ATO Portal. But he was aware that I did not pay the monthly fee since Apr2024. [Name Removed] only removed himself as agent on 25June25 (as told by ASIC staff over the phone) resulting in miscommunication between me and ASIC. Had [Name Removed] removed himself as agent much earlier, I would not be charged 2 late fees worth almost $500. [Name Removed] said that I should have reached out to ASIC myself. I checked on the ASIC portal, it did not show any bill from ASIC nor any information about who the agent is unlike the ATO Portal which shows the agent. [Name Removed] knew that for an SMSF to run, it would need both ASIC and ATO be compliant. My SMSF became non-compliant as a result of failure of Mr Ma to remove himself as agent back in July 2024. [Name Removed] may have health issues?. When I talked to him on the phone in May 2024 to set up the corporate structure, I overheard him abusing his staff. He was blaming his staff for mistakes the staff made. Because of that, and because of the monthly fee structure, I decided to remove him as agent and appointed another company as agent. I was not aware that ASIC did not operate in synchrony with the ATO. Moreover, apparently the anniversary date can be changed.

iCare/ [Name Removed] said he would write to ASIC for a fee-waiver review. After about 2 weeks, iCare still has not lodged the fee-waiver review not did he inform me that he would not do it. [Name Removed] said I need to appoint him as the agent. I have given [Name Removed] a reference number from ASIC that it is not a requirement to do so as long… Read more

as I consent for him to act on my behalf. [Name Removed] then sent me another email requesting me to be agent without clarifying whether there are any fees involved. I asked if there is any fee for that? He would not respond. I then asked why did he not apply for an extension of the anniversary date knowing that he was not able to contact me. I am still waiting for a response from [Name Removed] about this. He should have told me either way during the last 2 weeks. I need to respond to ASIC ASAP if [Name Removed] chooses not to respond on my behalf. It seems that [Name Removed] insists I pay $200 for him to be agent, the fee that was not discussed prior. [Name Removed] had more than 12 months to inform me of that fee and explained what it was for. The SMSF was set up in April 2024 by [Name Removed]. In July 2024, I appointed another agent and removed iCare as agent. The new agent did not seem to send an ethical clearance letter to [Name Removed]. Now I got sent 2 late fees by ASIC worth $409 which I have to apply for a fee-waiver. I need to know whether [Name Removed] is going to apply on my behalf or not. And I need to know whether [Name Removed] was aware he could have applied for an extension of the anniversary date to prevent the late fees being charged to me, knowing that he could not get in touch with me.

At the very least, knowing that there would be late fees charged, [Name Removed] could have applied for an extension of the anniversary date. [Name Removed] should have informed me of the fees months before the anniversary date as the agent.

This way I may decide not to proceed with continuing with [Name Removed] as agent and subsequently [Name Removed] could have removed himself as agent (before the due date and not after the two late fees). And therefore, I would have received the bill directly from ASIC.

Moreover, after the first late fee, and [Name Removed] did not achieve communication with me, [Name Removed] should have removed himself as agent instead of removing as agent after the second late fee. It seems that [Name Removed] is not experienced and incompetent in dealing with ASIC and in doing business resulting in me being charged late fees as a newbie.

Useless - and that's being kind – Make sure you ask questions before signing up with this [Content Removed]. I asked a couple of simple questions and have been given the run around for about 2 months now, and still do not have answers to questions they should know. [Name Removed], the director has no idea what he is doing and has stopped answering emails, so glad I didn't give them my money.

We have been using iCare to do our tax and organise the external audit for our Self Managed Super Fund since 2014 which is over 10 years. We have been very happy with the service that they provide. They have supported us over the years as our SMSF needs have changed. 4 years ago we changed from Individual Trustees to Corporate Trustees. We did… Read more

this when one of us got sick and there was the risk of only having one trustee. Knowing what we know now we would recommend setting up your super as a Corporate Trustee from the start. That being said iCare made the change very easy to do. The reason we chose iCare was the existing online service that we were using didn’t support a full range of legitimate SMSF investments and had restrictions on bank accounts and brokers. iCare SMSF allowed us much more flexibility. To get the best experience it is important to do good record keeping which is requirement of any SMSF. Thank you Gavin and the team at iCare for your support over the years, we look forward to many more to come.

I’ve been with iCare Super for nearly 6 years, and their service has always been excellent. Queries are answered promptly via phone and email, and their knowledge of SMSFs is outstanding. I highly recommend them!

I am very pleased with the service that iCare have provided in setting up my SMSF and also for providing the tax accounting service for the annual tax submissions etc. They also provide a fast, responsive customer support e.g. with online chat to answer any questions I've had

Gavin and team has been excelling from the beginning. Their website itself is self-explanatory and has answers for every question. And the team is always reachable via phone or email for any query, anytime. The whole process was simple and clean. I had enquired with many before coming here and trust me, they are the best! Thanks Gavin and Team for the wonderful support. Looking forward to continue this.

13 years of excellent and professional SMSF and accounting services - iCare Super has been looking after my SMSF, business, and personal tax returns since 2012. Over the past 13 years, I have always received reliable support and professional service & advice. The team is knowledgeable, efficient, and easy to communicate with. They make the process… Read more

smooth and stress-free, which gives me peace of mind knowing my finances are in good hands. I highly recommend their services!

Gavin and his team provide proactive, approachable, and highly professional advice. They come across as confident and clearly know exactly what they’re doing. Their service fees are also very competitive, which gives me great peace of mind knowing I’m well covered with their services.

Gavin Ma at iCare Super was very knowledgeable, professional, and supportive during the process of setting up my self-managed super fund. Everything went smoothly, and I feel reassured knowing iCare will be there with me as I grow my fund for the future.

I recently set up my SMSF with iCare Super and couldn’t be happier with the experience. The whole process was smooth, clear, and very well supported from start to finish. The team – especially Gavin – were professional, knowledgeable, and always ready to provide guidance whenever needed. The setup was quick, well-prepared, and tailored perfectly… Read more

to the services I was after. I would definitely recommend iCare Super to anyone who’s considering setting up an SMSF.

I switched to iCare Super a few years ago from another provider that failed to deliver the service I needed and am so happy I did. The I Care team consistently deliver exceptional service, value and attention to detail. Highly recommend their services.

Gavin and the team at iCare Super have been nothing but fantastic to deal with. From my initial inquiry, I was responded to promptly and any further communication has been actioned promptly as well. The team have helped me set up my SMSF fund all within a matter of two weeks. I can highly recommend them if you’re interested in doing an SMSF fund

Gavin is very professional when it comes to attending client's requirements. I had some very complex situations to navigate through and Gavin's timely guidance was instrumental in maintaining compliance with the ATO.

Icare handles my smsf expertly providing great and economical service since last two years and are easy to communicate with when needed. Highly recommended.

SMSF set up – Super quick set up of SMSF, very easy to communicate with when needing info.

The help has been amazing!!! – Setting up a new SMSF, the help from iCareSuper has been more than amazing, they have answered all my queries, questions promptly and to a new SMSF director I have not had service like this for a long time, Gavin and the crew are great, use this service if want a company that actually cares, thank you iCareSuper. Show reply

Excellent service despite complex needs – iCare handled my SMSF expertly, despite multiple accounts and investments. Nothing seems too complicated or difficult and they had advice for managing difficult scenarios. I don't think you'll find a better provider that allows freedom to choose your own investments (within the scope of your deed and the relevant super laws and guidelines).

Great and Efficient Service at Economical Price – This is the first year that iCare Super has looked after my SMSF. They handled the transfer from the previous accountant very efficiently for me. I was told what records they needed after the end of the financial year - I sent them in and they did the rest. All emails have been answered promptly and courteously. Cost is very reasonable.

Exceptional customer services – I have been with iCare Super for more than 10 years and very happy with iCare Super so far. All of my enquiries and questions have been answered promptly, my tax return was lodged on time, and even though my SMSF is complicated it was a very simple process to get my annual tax return and audit completed. iCare Super offers good value for money -… Read more

you know exactly what your fees are in advance so there is certainty over the fees charged. I would recommend iCare Super to anyone with a SMSF.

Never again! – iCare super has a payment system that meant by the time my return was due I had paid almost 2 years fees. My first draft of the return was completely wrong. After I told them what figures belonged in what boxes, they changed them but with no explanation. My return still has not been lodged and is now 6 weeks overdue. I had to speak to the auditor… Read more

directly because of poor communication. iCare would not apply for an ESA for me- I had to do this myself. My ESA was not correctly registered with the ATO and I had to complete the registration myself despite being informed by iCare that they had done it and by the ATO that iCare should have done it but didn't do it completely. I am currently facing the possibility of ATO penalties for late lodgement, despite having engaged iCare 9 months ago.

Good, consistent, service over a number of years – We've been using iCare pretty much since they started several years. They've proven extremely helpful on those occasions when we've needed to solve a problem or meet a filing deadline.

Excellent SMSF Administrator – I had last year's tax return and audit for my Super Fund done by iCare Super. A few issues came up that had to be clarified and resolved, but the staff at iCare Super showed a lot of patience, concern, professionalism and specialist knowledge to complete the work in good time and at a reasonable cost. I highly recommend iCare Super as an SMSF administrator.

Fast & Efficient Service – Pleasant to deal with, fast service and know their stuff. Great to bounce ideas off and assist with queries. Have dealt with iCare for more than 3 years, and will continue to use them.

So Easy and very Efficient – The SMSF set-up process is likely to be an absolute minefield unless you have specialist knowledge. iCare Super explained the steps and fees with uncommon clarity on their website. Because they made it so easy it was an obvious choice to have them administer my SMSF.

Very good – First year of running my own super fund and was a bit nervous about meeting the regulatory requirements and deadlines. I also didn't go the usual route and buy an off the shelf package from an administrator/accountant whereby all transactions are fed back to the administrator and everything is consequently automated. In contrast I had a whole… Read more

collection of bank statements and broker reports, etc. Spent some time finding someone who could help and was lucky to land on iCare Super. With little fuss got everything done and submitted 2 months before the deadline.And for a reasonable charge.