Ideal Office Furniture

Audi had a requirement for new waiting chairs and custom cabinets. I found the quality of the products and attention to detail from the guys at IOF exactly what i needed ti feel confident with my purchase. The outcome was a fresh, stylish and cost effective upgrade to our showroom space. I was mostly impressed with the detailed drawings of the cabinets and the fast manufacturing time. I will be using these guys again when we upgrade our offices. Show details ·  1

I have worked with Mark for many years, whether I need a full office fit-out or one-off chair and desk, the team at IOF are reliable, efficient and always willing to find the best solution within budget. Highly recommend these guys for all your home or office furniture needs! Show details ·  1

Brilliant Service from start to finish. We ran a large scale office fit-out earlier on in the year and were provided with space planning, 3D layout drawings and products that were well within our budget. The online website was easy to navigate and there is a quote function where you can list all of the items you need and then it displayed the delivery which was great as we are in a rural area. Show details ·  1

Great experience with the sales team and in particular Michael. His experience with workstations and space planning was very impressive. The pricing was competitive and the latest products on their website turned out great for us. Our 30 person set up was completed recently and we couldn't be happy. Show details ·  1

I gave them 2 months to send goods out despite numerous points of contact and being promises dispatch. Ended up having to chargeback the order. AVOID. PS. They did NOT send it out in the end. They must be going out of business or something. Show details

Terrible service – This company is hopeless. I chatted to customer service via online chat. I'm not sure if it was a human or bot, but I wanted to purchase a pinboard and told them the measurements, because apparently you can't just purchase this one through their website. The person asked for my email address and said 'Leave it with me, I will send you the… Read more

details.' They never did. I then managed to purchase a different pinboard through the website, and they asked for my address and sent me an order number, but didn't ask for payment. Strange and unprofessional. What a waist of time, but to be honest I'm glad I didn't buy anything, because who knows what I would have ended up with.

this Company are a lot of rip off a person orders an item from them and you never receive anything – I ordered a Four Door Metal Locker online and never receive the item order any emails from them at all , they are no hoppers and I will never buy anything from them ever again , so everybody don't waste your time with this Company Show details

Good Product.... Terrible Service – Delivery timeframes extended by 2 weeks after order. Took 3 x attempts to assemble tables (delivery on 1st attempt). On 1st attempt when tables delivered there were missing parts so one table could not be assembled. Then 2nd attempt parts were supposed to be sent to Ideal and person who was assembling (via mail) and he came to house and still… Read more

missing parts and could not complete (almost one week wait). Had to chase up to organise completion (after 3 days) after the 2nd unsuccessful attempt, as Ideal did not follow up, no phone call, no email to say they are on it and it will be completed soon,NOTHING. Long wait for product, long wait for any problems to be fixed,. We had to follow up for to receive service (most of the time) - little proactivity to resolve problems quickly. Very poor service!

Average experience – I tried to cancel the order based on COVID, but considering it was a colour from their catalogue its "custom made". Took over a month to receive.. I'm sure they didn't even start production on it and could have easily given a refund considering its taking so long. Show details

slow response – I emailed an enquiry regarding one of their products last Thursday. As I hadn't had a response by Monday, I decided to follow it up with the chat facility. I had an initial response after 5 minutes of waiting saying they will look into it. It's now been over 40 minutes and there has been no other response from them on the chat. Whilst waiting, I… Read more

decided to look at thier reviews and saw what other people had said about them. Thank you fellow reviewers. You have helped me to make up my mind to go elsewhere and not chance the problems you have had.

Crap Customer Service – I purchased a Diplomat Chair Mat for my office to protect the carpet for $147.00 plus $33 delivery. I ordered online but had to transfer the funds via a bank transfer. During the communication via email, I was asked whether I wanted the extra heavy duty mat or the standard thickness. After they explained which carpet thickness each option would… Read more

be suitable for, I decided the standard would be enough. But after using it for an hour, realised that it was too thin and I needed the extra duty thicker one. Till now, all was fine with the service. However, when I tried to organise a return, I had to send three emails before I received a response. Then I was told that I had to pay a restocking fee of 30% ($44.00), a pickup fee of $33.00 plus the cost of the new mat of $274.00 - a total of $384.00. I said okay, let's start the process. I then sent another 4 emails with no response to any of them. I used the online chat facility to try to get through. They promptly sent me the invoice for $384.00. But they didn't refund the amount of the previous purchase. In other words there would be no refund until they sighted the returned item. So they expected me to be $564.00 out of pocket with only a single mat and only a possibility of getting a refund. I didn't think this was very fair and in fact quite harsh. I got the impression that they didn't really care about my dissatisfaction at all.

BOTTOM LINE. They'll take your money promptly but bad luck if you don't like what you get. They won't care if you're not happy and really can't be bothered responding to your emails.

Worst Customer Service Experience! – I bought two office desks for our office. The ordering process was OK, and packages were delivered very fast. However, the height plugs to put under the desks were missing. I called them back and asked for re-delivery. Was told it would be done, so I waited for a week, and did not get any package. Then I called them again, was told would follow up… Read more

and get back to me. Did not heard a thing from the company. I called them again the next day, and promised me again to get back to me. And again, no follow up.

I called again, and another customer service staff answered the phone, and promised me that the package would be sent out by Express Post. I should receive them the next business day. And, of course, no delivery at all!!! I called back and asked what was going on. I was told the package SHOULD be sent out by express post. I said where is the tracking number if it was express post? Could not give me an answer. Said would follow up, and get back to me within the day.

And, with no surprise, no follow up. I had to call back again and this time I was very angry and told them that they have to get back to me no matter what. This time I got a reply and told me the package should be with me the next day. And, without surprise, the package did not arrive.

I had to contact them again.... Where is it?!?!?! The staff said would follow up and get back to me because the warehouse kept not answering the phone. Got an email the next day saying she confirmed with the warehouse to drop the package off the next day. That would be yesterday. Guess what, the package is still nowhere!

I cannot even get through by phone calls today because there is no one to pick up the calls!!!

How hard is it to send out a package! Seriously!!! I want to change my desk only because the old desk was too low for me, and I needed something that is higher. That was why I chose the desk with the height plugs! i do not want to stuff my back!!!

Seriously, what is going on with the businesses in those days! What happened to customer services?!

Replacement Keys – I attempted to purchase replacement keys for steelco cabinets that were originally purchased through IOF, as their website claims that they can provide this service. After 6 emails and 3 phone calls I realised that this was just hard for the ladies in the office. Wouldn't like to be purchasing anything more complicated than a couple of keys!

Perfect Customer Service – Purchased over the Phone With Great Customer Service I ordered a couple of chairs, then with prompt delivery and constant check ups to see how the delivery went. I went back to Ideal Office and ordered more Chairs , Tables and even Lounges. I would highly Recommend this company!!

Terrible Customer Service – As a private customer, I rang the Sydney office to buy a 3-drawer filing cabinet. Despite the logistics coverage pictured on their website, I was offered no standard delivery to my suburb (I live in Sydney Metro). Alternatively, they could offer a "great" deal at 150$. I have never faced this before, especially for web-based sales company. I… Read more

have found te same cabinet at a cheaper price and with a 45$ delivery from Melbourne!

Do not support business like this, they deserve to have no customers.

Best Service and best furniture – Best Furniture, Best prices, Sensational service. Mark the owner personally helped with the setup, couldn't believe when he turned up to help. Our cafe customers love the furniture and constantly comment on how comfortable the chairs are and so light weight. What's more amazing the chairs are unique and sturdy survive the constant day to day use. Have not seen chairs anywhere. We couldn't be happier. IOF you have a customer for life.

Service improvement – As a home based small business owner and academic my order was modest (a compact filing cabinet), so I was not anticipating a rapid turnaround from order to delivery given the item was not in stock and had to be manufactured. There were some communication issues regarding delivery dates and associated arrangements which caused some frustration,… Read more

however the matter was ultimately addressed and the outcome satisfactory. The filing cabinet itself is perfect for my needs: sturdy and compact.