6,472 reviews
AI reviews summary
Pros
Cons
Verdict
Overall customer sentiment is largely positive, driven by a pleasant in-store shopping experience, stylish product ranges, and helpful sales personnel. While many buyers experience smooth delivery and high product quality, a small number of customers highlight challenges related to delivery timeframes and resolving issues through after-sales support.
Fathima provided us excellent customer service, helping us with all our enquiries. Providing us with options and helping us with being able to decide what would best suit our circumstances
Incredible customer service from the whole team. From in-store support / service to warehouse customisations and support - an incredible business and company to purchase from. Highly recommend for quality products and a high quality team behind the company name. Show details
We had such a fantastic experience from start to finish! We found a product we absolutely love, and the customer service was exceptional. Sarah was professional, helpful, and kind throughout the entire process, making us feel well looked after. We were given plenty of time to think about our purchase without any pressure, and the deals were… Read more
fantastic. The after-care and delivery service were also exceptional, and we didn’t have to wait a huge amount of time for our product to arrive.
Overall, a really positive experience with friendly, genuine service.We couldn’t be happier with our purchase and would definitely recommend them to others!
Reviews with attachments
Weve bought quite a few things from the store. All the team are always helpful. Most recently we got an outdoor setting and Sarah was amazing in the whole process. The store always looks amazing to view, they get stock delivered, set up and all the packaging removed. The delivery status is live and great communication. We've also had faults in prior products but the return process was easy. Overall love shopping at Eureka.
I would like to express my sincere appreciation for Sarah at the Eureka Store in Gosford. From the moment I walked into the store, Sarah provided exceptional customer service and made the entire experience enjoyable and stress-free. She helped me find a beautiful Bengal Acacia bookcase that was exactly what I was looking for. What impressed me… Read more
most was that she went out of her way to ensure I received a fair price, demonstrating genuine care for customer satisfaction rather than simply making a sale. Sarah's service didn't stop once the purchase was made. She followed up at every stage of the delivery process, exactly as she promised, keeping me informed and making sure everything went smoothly. Her professionalism, honesty, and attention to detail were outstanding. It is rare to encounter such dedicated and customer-focused service these days, and Sarah is a real credit to Eureka Furniture. I would highly recommend both Sarah and the Gosford store to anyone looking for quality furniture and exceptional customer care. Thank you, Sarah, for going above and beyond!
Alexandra is just gorgeous. She remembered me even though I hadn't been in store for a while. Show details
I stopped by your store on my way home after visiting the Central Coast on a Saturday. Dee and Sarah were absolutely amazing, both went out of their way to help me after being on the hunt for dining room chairs for the last couple of months! They were so fantastic, that I drove back on Sunday from Sydney to get my chairs from them and then drove… Read more
back home! Their communication was excellent, delivery was great, overall I’m really happy with everything!
Queen bed with mattress looks strong and solid beautiful design.
All the girls were friendly we had a laugh and I got an amazing table. Show details
Very happy with the quality of furniture we received. Pretty much decked out the whole house with the Clementine range. Particularly like that the future was already assembled and delivery was easy. Pauline at the Virginia store has been wonderfully helpful. Would 100% recommend. Show details
Excellent service & product as always from start to finish. If you desire quality & options go here forget the rest. Show details
Deb was genuine, down to earth, informative and was able to help with design tips. We spent a lot of money on some stylish occasional chairs and ottomans. Thanks Deb, from The Grange. Show details
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Excellent customer service by Sharyn , Friendly, helpful, and efficient. Sharyn was quick to assist and made the whole experience pleasant. Thank you for the great service. Show details
Had a wonderful experience at Eureka Furniture Macgregor QLD. The customer service was outstanding from start to finish. Sharyn, Charlie and McKenzie were all amazing, friendly, professional and genuinely helpful throughout the whole process. A special thank you to Sharyn for helping us with our last minute changes to the order and making… Read more
everything so easy and stress free. Nothing felt like too much trouble.
The service was prompt, the prices were excellent, and they have a fantastic range of quality furniture to choose from. We really appreciated the attention and care we received. Highly recommend Eureka Furniture Macgregor to anyone looking for great furniture and exceptional customer service!
Beautiful color and amazing quality sofa.
Staff were very helpful at Northlakes. Made sure we offered the Most competitive price. We ordered the three and the two seater. Ordered on the Saturday and we’re sitting on them on the following Thursday. Great communication also from the delivery team. First rate service. Would definitely recommend. Show details
My furniture was recommended & organised by Marita and I just love it. I was in the process of moving to Hervey Bay and was having it delivered there. The only downside was the change of delivery date 3 times. However when it did arrive the delivery men were very prompt, polite and organised. Show details
Sharyn was excellent. Strait forward , not in your face yet helpful . I felt that I could trust this person and business Show details
Been in this store many times and always impressed with the range and style of furniture, this is the 1st time I bought from here. Impressed with customer service, notification of item ready to collect and pick up from Warehouse, me and my wife are delighted with our new Outdoor chaise Show details
Latest follow-ups
Sharon was a complete professional- advised me where I could see couch - did a quote all I had to do was phone her to arrange for delivery - very satisfied Show details
Follow-up · I absolutely love my recliner couch and have been sharing my experience with friends - Sharyn did an excellent job - no assembly problems for me unlike two of my friends. Ready to use right away and all packing removed. Service with a smile is still a thing.
When my purchase of RESPORTO 3 SEATER RECLINER PEBBLE LEATHER from Eureka Furniture Bundall was under 12 months old it already had deteriorated!! Spacing at rear was obvious but that was rectified Biggest problem was quality of leather! If that's… Read more
what it was? The colour had worn off at head rest and ankle rest!! Which I have never experienced previously if real leather!! I may add my previous lounge suite was 39 years old, servicing 4 homes/family and was in pristine condition when I wanted to change colour! BIG MISTAKE! I meticulously take care of all my furniture!
When i contacted the store because I hadn't purchased "a care pack" for an extra $199, I was told it was obviously any medication I was on or how I was sitting on the lounge!!!! REALLY!? I am NOT on any medication and how do you think a 77 year old lady would sit on a lounge!!???
I have NEVER in my lifetime experienced such poor quality furniture!!
So buyers if you want merely to look at this lounge and not sit on it, go for it!!
If I could give this -0 I would!!
Follow-up · Has anyone seen LEATHER wear like this in such a short time??
Quick and exact – When I was ready to purchase a sales person was easily found. Pricing was good. And overall purchase was quick with assistance to load the purchase into my car. Salesperson was knowledgeable and of good humour. Overall, friendly and speedy service. No issues with recommending this place or shopping here again. Show details
Follow-up · Over time, the marble has cracked down a hair line fracture that was in the marble. Just from normal usage - there was nothing excessive done to the table over time. I guess it's a drawback with issuing marble.
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Positive reviews
Hannah and the team were amazing, super clear and conscise and balanced checking in as well as giving us distance for making a decision. Perfect sales experience all round and we will definitely be coming back as well as referring our friends and family specifically because of our experience with Hannah! Show details
VERY happy with Garry’s service, he was attentive to us straight away and checked stock, arranged delivery all very quick. Grateful for your customer service and sorting out our furniture for our house. Thanks again will return!! Show details
Angel helped me both yesterday and today. What a great example of proper customer service from a veteran. Lovely lady with a wealth of knowledge regarding the care of my furniture. Also very pleasant and kind. I like Eureka even more now. Show details
Negative reviews
I'd like to start by saying the staff at the Helensvale Hoe World are absolutely lovely, but unfortunately this is where the great service stops. I purchased 2 x 2 seater leather recliners and have nothing but trouble since the purchase with the back of both units being unlevel causing my husband and myself ongoing back issues. I have reached out… Read more
three times to Eureka, where between the rude technician that attended our home & Aaron who states he is a manager have fobbed of the situation. I have now reported the company to the Office of Fair Trading which is the last thing we need to add to our plates after the loss of our son. Will never purchase anything from this company again.
DO NOTTT BUY Mirage cross back dining chairs from Eureka Furniture. I have had them swapped 3 times now and 4/6 chairs still continue to rock. I’ve given up at this point and tried felt pads on the bottom to slightly mask the rocking. Very disappointing given the 2 tables I received from them were beautiful. Really let the business down
Brought a cabinet and it arrived damaged Waiting for responses from aftercare took weeks and eureka itself they have said they would exchange the product and swap it for a new one but I want a refund I have no trust in the quality of product which seemisly they are refusing to do. The product is damaged and has faults to it I don't want another… Read more
one I don't want to deal with this store or it's employees. Dealing with this company has been such a head ache I'd rather the refund and not have to deal with this again I will never shop here ever again.
Recent reviews
Emma at the Gosford branch was so incredibly helpful and understanding. We were out, not looking for anything specific but found the dining table and we absolutely loved it. We however didn’t have the keys to our new place yet and had no idea when we would receive it. Emma was so kind and let us order the table and delay the delivery to a time when it best suited. Thank you so much Emma! We can’t wait to receive our table tomorrow.
A special mention to the team at West Gosford for their excellent customer service. It’s refreshing to deal with people who are knowledgeable, patient and genuinely want to help. There was a great range of furniture, with plenty of choice and some really lovely pieces. I was also impressed with the quality and value for money. The customer service… Read more
was excellent from start to finish, and I would definitely recommend Eureka Furniture West Gosford to anyone looking for great furniture and a friendly, hassle-free experience.
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