6,531 reviews
AI reviews summary
Pros
Cons
Verdict
In-store experiences are consistently positive due to helpful, knowledgeable staff and a diverse range of furniture. However, the business faces challenges with post-purchase support, extended delivery delays for pre-orders, and inconsistent quality control. Success with the brand often depends on whether the item is in stock at the time of purchase.
Nicki has been amazing! From the moment we stepped into the Fortitude Valley Store, her customer service was super friendly, helpful and she seemed to know instinctively what our furniture needs were. Nothing was too much trouble and we are extremely happy with our purchases - our lounge room looks stunning!
We are so happy with the service we received from the Macgregor store. We have shopped at Eureka for many years but this store is a standout. Rima went above and beyond to assist us. Thank you so much Rima!!
We dealt with the manager Victoria, she was very helpful and informative. We purchased a dining table a chairs, very happy with the product. The timber is real and well built, no cheap knock offs like you find in other retail stores.
Reviews with attachments
Donna, was extremely helpful and knowledgeable with the outdoor furnishing advice. She wasn't pushy and was very patient with us. We felt comfortable discussing and asking questions and Donna provided excellent advice. Thank you!
Dawn was exceptionally helpful while I was planning the furnishing of my new property from interstate. She patiently helped me with measurements and mapping out rooms to ensure everything we selected fit the spaces perfectly! Dawn also made several great recommendations that I would not have come up with on my own. The result is a home that looks stunning and comfortable!
Weve bought quite a few things from the store. All the team are always helpful. Most recently we got an outdoor setting and Sarah was amazing in the whole process. The store always looks amazing to view, they get stock delivered, set up and all the packaging removed. The delivery status is live and great communication. We've also had faults in prior products but the return process was easy. Overall love shopping at Eureka.
I would like to express my sincere appreciation for Sarah at the Eureka Store in Gosford. From the moment I walked into the store, Sarah provided exceptional customer service and made the entire experience enjoyable and stress-free. She helped me find a beautiful Bengal Acacia bookcase that was exactly what I was looking for. What impressed me… Read more
most was that she went out of her way to ensure I received a fair price, demonstrating genuine care for customer satisfaction rather than simply making a sale. Sarah's service didn't stop once the purchase was made. She followed up at every stage of the delivery process, exactly as she promised, keeping me informed and making sure everything went smoothly. Her professionalism, honesty, and attention to detail were outstanding. It is rare to encounter such dedicated and customer-focused service these days, and Sarah is a real credit to Eureka Furniture. I would highly recommend both Sarah and the Gosford store to anyone looking for quality furniture and exceptional customer care. Thank you, Sarah, for going above and beyond!
Alexandra is just gorgeous. She remembered me even though I hadn't been in store for a while. Show details
I stopped by your store on my way home after visiting the Central Coast on a Saturday. Dee and Sarah were absolutely amazing, both went out of their way to help me after being on the hunt for dining room chairs for the last couple of months! They were so fantastic, that I drove back on Sunday from Sydney to get my chairs from them and then drove… Read more
back home! Their communication was excellent, delivery was great, overall I’m really happy with everything!
Queen bed with mattress looks strong and solid beautiful design.
All the girls were friendly we had a laugh and I got an amazing table. Show details
Very happy with the quality of furniture we received. Pretty much decked out the whole house with the Clementine range. Particularly like that the future was already assembled and delivery was easy. Pauline at the Virginia store has been wonderfully helpful. Would 100% recommend. Show details
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Excellent service & product as always from start to finish. If you desire quality & options go here forget the rest. Show details
Deb was genuine, down to earth, informative and was able to help with design tips. We spent a lot of money on some stylish occasional chairs and ottomans. Thanks Deb, from The Grange. Show details
Excellent customer service by Sharyn , Friendly, helpful, and efficient. Sharyn was quick to assist and made the whole experience pleasant. Thank you for the great service. Show details
Had a wonderful experience at Eureka Furniture Macgregor QLD. The customer service was outstanding from start to finish. Sharyn, Charlie and McKenzie were all amazing, friendly, professional and genuinely helpful throughout the whole process. A special thank you to Sharyn for helping us with our last minute changes to the order and making… Read more
everything so easy and stress free. Nothing felt like too much trouble.
The service was prompt, the prices were excellent, and they have a fantastic range of quality furniture to choose from. We really appreciated the attention and care we received. Highly recommend Eureka Furniture Macgregor to anyone looking for great furniture and exceptional customer service!
Beautiful color and amazing quality sofa.
Staff were very helpful at Northlakes. Made sure we offered the Most competitive price. We ordered the three and the two seater. Ordered on the Saturday and we’re sitting on them on the following Thursday. Great communication also from the delivery team. First rate service. Would definitely recommend. Show details
My furniture was recommended & organised by Marita and I just love it. I was in the process of moving to Hervey Bay and was having it delivered there. The only downside was the change of delivery date 3 times. However when it did arrive the delivery men were very prompt, polite and organised. Show details
Latest follow-ups
Life has been made easier with the assistance of staff helping me to choose the perfect size Sofa bed and Reclining rocker for my room, while achieving comfort, style and of course price.
Follow-up · Time has moved on and I still love the sofa bed colour and style. Folded out to a bed has proven easy and comfortable to sleep in with size just right. The recliner rocker lounge chair has proven a great hit with all making it the first choice of chair.
Service was good at the time. Disappointed to have paid $1500 each for 2 couches only to find them advertised in the same store for $1100, less the two weeks later!! Over paid by $800. Show details
Follow-up · There was zero response from the store.
Friendly – friendly staff .. very nice dealing with clients Very helpful in finding the items negotiable
Follow-up · Beautiful different styles of varieties, Quality is super n satisfying
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Positive reviews
My partner and I came in to have a look at some bed frames, Sharyn greeted us warmly and directed us towards the bed frames, she gave us the option of either coming with us or letting us have a walk around on our own which we really appreciated. She didn’t hover or make us feel rushed and let us decide what we wanted on our own time and when we were ready to make a decision she helped us right away. Amazing customer service.
Charlie gave professional customer service and was very helpful and informative with the furniture products we purchased. Thank you, we are looking forward to our fresh new decor
I had a really great experience with Victoria (Store Manager)and Doona at the Oxley store and wanted to acknowledge their excellent customer service. It all started with a phone call, where Victoria was friendly and helpful, taking the time to walk me through the product and answer my questions. When I arrived at the store, Doona greeted me… Read more
warmly and made me feel very welcome.
Both ladies were lovely to deal with and took the time to explain the product and delivery process thoroughly. Nothing felt rushed, and I really appreciated how helpful, patient and knowledgeable they both were.
It’s always nice to receive this level of customer service. Victoria and Doona made the whole experience easy and enjoyable, and it’s a credit to the business to have staff like them.
Thank you both for your help. I’ll certainly be returning in the near future.
Well done, Victoria and Doona. Keep up the great work!
Negative reviews
Bought the 'clio' lounge and have regretted it every day since. Fabric pills awfully, it shows every stain and is a nightmare to wash, the cushions have sagged terribly. It's too low for my elderly family members. Truly the worst piece of furniture we have ever owned. Also find their sales marketing predatory and misleading. They inflate the prices artificially to make the 50% off sale prices look cheap. I will avoid Eureka in the future.
⭐️ Very disappointing customer service I spent nearly $4,000 with Eureka Furniture and have been extremely disappointed with the way my faulty product has been handled. I emailed photos of the fault on 21 August 2026 and was told I’d receive a response within 5–10 business days. It is now 1 October and I still haven’t received any response or… Read more
update.
I expected much better service after spending this amount of money. Unfortunately, this experience has made me think twice about purchasing from Eureka Furniture again.
I'd like to start by saying the staff at the Helensvale Hoe World are absolutely lovely, but unfortunately this is where the great service stops. I purchased 2 x 2 seater leather recliners and have nothing but trouble since the purchase with the back of both units being unlevel causing my husband and myself ongoing back issues. I have reached out… Read more
three times to Eureka, where between the rude technician that attended our home & Aaron who states he is a manager have fobbed of the situation. I have now reported the company to the Office of Fair Trading which is the last thing we need to add to our plates after the loss of our son. Will never purchase anything from this company again.
Recent reviews
We had such a wonderful experience shopping with Nicki this past Saturday! My partner and I walked in with every intention of simply “browsing” the range, and somehow walked out with six beautiful new chairs to complement our Samford Valley dining table! We probably completely ruined the beautiful visual merchandising in the process — moving… Read more
things around, rearranging décor and trying different combinations — but Nicki was so patient, helpful and encouraging throughout it all. She gave us plenty to think about and never once made us feel pressured or rushed.
What really stood out was Nicki’s incredible knowledge and expertise. She knew the products inside and out and had such a great eye for helping us visualise what would work in our space. Her advice was genuine, thoughtful and far beyond anything we had experienced elsewhere.
Nicki was an absolute pleasure to deal with and made the whole experience so enjoyable. We couldn’t be happier with our chairs and are so grateful for all her help. Thank you, Nicki — you’re an absolute gem! ❤️
We had such a fantastic experience with Deb and honestly couldn’t recommend her highly enough. We spent two Sundays with Deb working through a full-house furniture fit-out, and she was incredibly patient, knowledgeable and genuinely lovely throughout the entire process. Deb took the time to help us work through colours, fabrics, sizing and… Read more
different furniture options, while also explaining insurance, fabric care and what would work best for our home.
What we appreciated most about Deb was that she really listened to us. At no point did we feel pressured into purchasing something we didn’t want or need. Deb gave us honest advice, worked within our preferences and budget, and helped coordinate our selections around the delivery timeframes we needed.
Her knowledge of furniture, particularly different woods, fabrics and care requirements, was exceptional. Deb made what could have been a very overwhelming process of furnishing an entire house feel easy and enjoyable.
We came back for the second Sunday specifically because we wanted to continue working with Deb, and that probably says everything about the level of service she provided.
Thank you so much, Deb, for all of your help, patience and advice. Deb is an absolute asset to the team and made a huge difference to our experience. We couldn’t be happier with everything we selected!