6,403 reviews
AI reviews summary
Pros
Cons
Verdict
Overall customer sentiment is largely positive, driven by a pleasant in-store shopping experience, stylish product ranges, and helpful sales personnel. While many buyers experience smooth delivery and high product quality, a small number of customers highlight challenges related to delivery timeframes and resolving issues through after-sales support.
I had an amazing and wonderful experience with Camellia and the amazing team. Highly recommended for anyone looking for great services and who can provide assistance with home decor. Show details
Camellia was very informative, helpful and generous with her time and customer service. She gave us time to consider our purchases and accommodated our needs. Highly recommend shopping at Eureka Oxley. Show details
After heading to many different stores that morning on the hunt for new furniture, we can honestly say that the warm vibe we got from Sarah and the Eureka store was exactly what we needed. Sarah allowed us the space to browse as well as gave us all the information we needed in regards to stock levels and price promotions. The furniture we saw and… Read more
ended up purchasing was beautiful quality at a fantastic price. We can't wait to have it all set up in our new home.
Thank you Sarah and the Eureka team. You helped make a young couples first big purchase as seamless as possible.
Reviews with attachments
Queen bed with mattress looks strong and solid beautiful design.
All the girls were friendly we had a laugh and I got an amazing table. Show details
Very happy with the quality of furniture we received. Pretty much decked out the whole house with the Clementine range. Particularly like that the future was already assembled and delivery was easy. Pauline at the Virginia store has been wonderfully helpful. Would 100% recommend. Show details
Excellent service & product as always from start to finish. If you desire quality & options go here forget the rest. Show details
Deb was genuine, down to earth, informative and was able to help with design tips. We spent a lot of money on some stylish occasional chairs and ottomans. Thanks Deb, from The Grange. Show details
Excellent customer service by Sharyn , Friendly, helpful, and efficient. Sharyn was quick to assist and made the whole experience pleasant. Thank you for the great service. Show details
Had a wonderful experience at Eureka Furniture Macgregor QLD. The customer service was outstanding from start to finish. Sharyn, Charlie and McKenzie were all amazing, friendly, professional and genuinely helpful throughout the whole process. A special thank you to Sharyn for helping us with our last minute changes to the order and making… Read more
everything so easy and stress free. Nothing felt like too much trouble.
The service was prompt, the prices were excellent, and they have a fantastic range of quality furniture to choose from. We really appreciated the attention and care we received. Highly recommend Eureka Furniture Macgregor to anyone looking for great furniture and exceptional customer service!
Beautiful color and amazing quality sofa.
Staff were very helpful at Northlakes. Made sure we offered the Most competitive price. We ordered the three and the two seater. Ordered on the Saturday and we’re sitting on them on the following Thursday. Great communication also from the delivery team. First rate service. Would definitely recommend. Show details
My furniture was recommended & organised by Marita and I just love it. I was in the process of moving to Hervey Bay and was having it delivered there. The only downside was the change of delivery date 3 times. However when it did arrive the delivery men were very prompt, polite and organised. Show details
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Sharyn was excellent. Strait forward , not in your face yet helpful . I felt that I could trust this person and business Show details
Been in this store many times and always impressed with the range and style of furniture, this is the 1st time I bought from here. Impressed with customer service, notification of item ready to collect and pick up from Warehouse, me and my wife are delighted with our new Outdoor chaise Show details
Loved dealing with Monica - she was amazing helping me to get exact dimensions to make sure our TV would fit (it was a tight squeeze so I needed to be 100% sure). Show details
My Bali Hut is now complete with Eureka Furniture. So happy as it looks amazing. What a sensational transformation. Show details
We purchased a sofa from Eureka, Great service, easy to deal with and collection was simple
The ladies at Eureka morayfield were absolutely welcoming and super helpful in what I was after with no pressure. I can’t wait to receive our new pieces for our home and will happily purchase and recommend the store to others. Thankyou for all your help and appreciated :-) Show details
Latest follow-ups
Fantastic service – Kerrie was so incredibly patient and helpful. She helped me enormously with deciding on my purchase and I’d personally give her 10 ⭐️⭐️⭐️’s!! Show details
Follow-up · Hi I’ve moved from Orange. Please remove and unsubscribe me from your mailing list. Kind Regards Kerry van Rhoon
Extremely happy – Wendy was extremely helpful and lovely to chat with. She made our experience enjoyable and stress free. Show details
Follow-up · Still extremely impressed with the build and durability. I furnished my entire house and I always receive compliments on how lovely it looks. Definitely our best buy!!!
Furniture beautiful quality, best range around. Staff both ladies amazing, helpful and everything was no problem for them. Show details
Follow-up · Staff amazing and helpful. Furniture lovely, top quality. Shopped around many shops and found Eurica best quality, value for money and great sales specials.
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In-depth reviews
When my purchase of RESPORTO 3 SEATER RECLINER PEBBLE LEATHER from Eureka Furniture Bundall was under 12 months old it already had deteriorated!! Spacing at rear was obvious but that was rectified Biggest problem was quality of leather! If that's what it was? The colour had worn off at head rest and ankle rest!! Which I have never experienced… Read more
previously if real leather!! I may add my previous lounge suite was 39 years old, servicing 4 homes/family and was in pristine condition when I wanted to change colour! BIG MISTAKE! I meticulously take care of all my furniture!
When i contacted the store because I hadn't purchased "a care pack" for an extra $199, I was told it was obviously any medication I was on or how I was sitting on the lounge!!!! REALLY!? I am NOT on any medication and how do you think a 77 year old lady would sit on a lounge!!???
I have NEVER in my lifetime experienced such poor quality furniture!!
So buyers if you want merely to look at this lounge and not sit on it, go for it!!
If I could give this -0 I would!!
I'd like to recognise the exceptional service I received from Maureen (Browns Plains Showroom). She was absolutely outstanding from the moment I walked into the store. She was friendly, knowledgeable, patient, and genuinely cared about helping me find exactly the right outdoor bar table and stools. Nothing was too much trouble. What impressed me… Read more
even more was that she was running the entire store on her own, yet she remained calm, organised, and gave every customer her full attention. Her professionalism, efficiency, and attention to detail were second to none. She is an absolute credit to your company. She is sharp, hardworking, and clearly passionate about what she does. It's rare to come across customer service of this calibre these days. Please pass on my sincere thanks and recognition. She made the whole experience enjoyable and stress-free, and she is a wonderful ambassador for your business. Employees like her deserve to be celebrated. Thank you for having someone of her calibre representing your company.
We recently purchased the Hampton Ebony Buffet from Eureka Furniture, and the entire experience was exceptional from start to finish. A special thank you to Sharyn at the MacGregor store, who assisted us with our purchase today. She was incredibly friendly, patient, and knowledgeable, and happily answered our seemingly endless list of questions.… Read more
Sharyn took the time to understand exactly what we were looking for and guided us through the available options without ever making us feel rushed or pressured. she provided honest, practical advice that helped us confidently choose the Hampton Ebony Buffet, which was exactly what we had been searching for. It’s becoming increasingly rare to receive such attentive and genuinely customer-focused service, and Sharyn made the whole shopping experience enjoyable and stress-free.
We are absolutely delighted with our purchase and would highly recommend Eureka Furniture MacGregor to anyone looking for quality furniture and exceptional customer service. Thank you, Sharyn, for going above and beyond – you are a real asset to the Eureka team!
Recent reviews
⭐⭐⭐⭐⭐ Wonderful experience at Eureka Furniture! Sharyn was absolutely lovely—warm, friendly, helpful and a pleasure to deal with. She listened to my needs and helped me find exactly what I wanted at a great price. I left very happy and satisfied. The store was beautifully presented, and I’ve already recommended Sharyn and Eureka Furniture to my friends. Highly recommend! ❤️⭐⭐⭐⭐⭐ Show details
Dawn was amazing! Ver patient and provided us lots of options during our decision making. She really know her stuff . Thanks Dawn for making our furniture experience wonderful Show details
Sharon was very helpful and knowledgeable about the products we were looking at. She went out of her way to find the furniture we wanted from another store, even though it was closing time. We were very impressed with her level of service. Show details
Chiara was really lovely and helpful when recommending the desk. She was friendly and made the whole experience really easy and enjoyable. I really appreciated her help and would definitely recommend her!
My wife and I had a lovely experience with Eureka Furniture. The quality of the goods is excellent but what made the experience special was Dee. From the start, she was attentive, helpful, knowledgeable, friendly and just so nice and went above and beyond to help us. Dee just gave us time. And yes we bought the goods! I wish we had that experience every time we walked into a store, life would be a lot easier! Show details
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