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Eureka Street Furniture
3.7 from 452 reviews · View Statistics

Reviews

  • Product Quality
    4.4 (278)
  • Return Claim MadeYes (18) · No (302)
  • Warranty Claim MadeYes (11) · No (309)
  • Product Appearance As advertised (173) · Not as advertised (41)
  • Shipping
    2.7 (7)
  • Customer Service
    4.3 (276)
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alisonhowell1989

alisonhowell1989South East Queensland, QLD

Beyond disappointing, crap service

published

Why bother supporting qld owned and operated when their service is so crap! 0 stars for service. Initial 3 month wait for “sale” items turned into 6 months, from India. Sale seems to go on for many many months - not a genuine sale.

Emailed store - no response.
Then called and left a voice message a week later - no response. Chasing an update at 4 months.

Finally got onto them and got informed that the pickup location was NOT at the store. Aka 2 hr round trip. Staff can’t help to lift anything, which I understand, but an no point does this company give good service other than when they take your money. Definitely wouldn’t shop there again @ browns plains store or eureka in general.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationBrowns plains qld
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Exceptionally Happy

published

My husband and I are exceptionally happy with the service at Carindale Eureka St Westfield. Liberty Lounge, Liberty Arm Chair, Single Pink Velvet Chair, Xmas Decorations. Delivery of above items, comfort, styling all suiting to our lifestyle. Thank you!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCarindale Westfield
See all answers
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Hi Judith, thank you for sharing your lovely feedback, I will be sure to pass it on to the Carindale team. I love the Liberty lounge, super comfortable!! We look forward to welcoming you back in store soon, Kate

The reviewer stated that an incentive was offered for this review

Jocelyn W.

Jocelyn W.South East Queensland, QLD

  • 2 reviews

Perfect and very Happy

published

Hi The store at Mcgreggor was fantastic and the store salesperson Fiona was amazing. She helped us to no end and also friends of ours from Bowen. We are very happy.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Hi Jocelyn, thank you for sharing your feedback, we really appreciate it and are very pleased you enjoyed the showroom. I will share your comments with Fiona and the team, Kate

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Great servise

published

Great. Service manager bent over backwards too help us pick our furniture :
Great numbers of quality stock McGregor store have a very knowledgeable bunch of staff members

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
See all answers
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Hi Wally, thank you for taking the time to post your review, really pleased to hear about your experience. I will share your feedback with Fiona and the Macgregor team. We look forward to welcoming you back in store soon, Kate

Janine

JanineSouth East Queensland, QLD

Fabulous Fiona

published

Thank you for a great shopping experience. We came in for a browse before going to the Good Guys. I purchased 4 plates to go on plate stands on the walls in my kitchen dining area. I was spoilt for choice! The range of decorator items is extensive and displayed beautifully. Thank you for the 60% discount. After buying a kettle at the Good Guys, my daughter and I returned to purchase some Christmas decorations. Fiona was helpful and friendly both times. I look forward to visiting again. Fiona says she has stock to unpack. Fabulous!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMcGregor
See all answers
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Hi Janine, thank you for your lovely comments, I will be sure to share them with Fiona and the team. We look forward to seeing you again soon,
Kate.

Monica S.

Monica S.South East Queensland, QLD

Fabulous!!

published

Thanks Fiona for a fabulous shopping experience! The range of decorator and larger fortitude items was beautiful and displayed nicely. The sales were great and we found some lovely pieces discounted to a great price! Fiona was wonderful and thank you for all your help and suggestions!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMacgregor
See all answers
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Hi Monica, thank you for your lovely review. Our Macgregor showroom is stunning, we are very proud of it. I will be sure to pass on your feedback, Fiona and the team will love hearing it. Thanks Kate

Jayne

JayneNorth Queensland, QLD

Great Service

published

Service received from Manager Fiona was excellent, very happy with professionalism on service, product knowledge and accessibility (Freight options) for the furniture purchased.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMacGregor Queensland
See all answers
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Hi Jayne, thank you for taking the time to post your feedback, we really appreciate it. I am pleased to hear you had such a nice experience in Macgregor with Fiona, I will let her know, we look forward to seeing you again soon, Kate

Majid G.

Majid G.South East Queensland, QLD

Really bad customer service, promises but no delivery

published

The worst experience I have ever had in Australia, poor customer service, unreliable, more than 6 months delay and no one responded even an e-mail , promised well , delivery awfully
Never ever recommended, if your time and your money is precious to you never ever trust to Eurekastreet. Smiley face on the time you purchase but rude communication while you are following up after 6 months delay, very strange invoice , no refund , all the important and strange conditions are just written in a very small box in the invoice and no one explain you at the time of purchasing.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationOxley qld
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1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Warm and friendly

published

Always a pleasure shopping at Eureka Morayfield, staff are warm in both their greeting and their endeavours, Tatini is has always been exceptional in regards to her customer service.

Incentivised ReviewNo
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture
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Sandy H.

Sandy H.

  • 2 reviews

Eureka yuk

published

I ordered a three seater lounge, two chairs and two ottamon in early September being told I would receive them early November. I paid a 25 % deposit and heard nothing. I rang in mid December and was told they were on the wharves and I should have the furniture just before Christmas or New Year. I have received nothing and heard nothing and doubt the furniture exists and they have a 20% charge on refunds. Disgusting the stores have been running a false advertising campaign of 49-60% off products they don’t have and cant deliver and ripping consumers off for their deposits. Don’t deal with this company.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDubbo NSW
See all answers
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture
Carolyn

Carolyn South East Queensland, QLD

Perfect service from all staff especially Tracey

published

I would highly recommend Tracey in particular and her staff for the amazing service and advice given to me when purchasing new furniture for my new unit,great input which helped me decide very friendly and helpful The staff at Fortitude Valley Thank you Heaps Carolyn Edmonds
N

1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Hi Carolyn, thank you for sharing your experience, we really appreciate it. I will be sure to let our Valley team know, they will love hearing the feedback. We look forward to seeing you again soon, Kate.

The reviewer stated that an incentive was offered for this review

Puts customer service first

published

Prices on display were clear and easy to follow. Staff in store provided useful information about products and were able to apply further discounts for bundled purchases, and provide flexible pick up or deliverdelivery options

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMacgregor
See all answers
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Hi Edward, thank you for sharing your feedback, we really appreciate it. I will be sure to pass on your comments to the Macgregor team. We look forward to welcoming you again soon, Kate

Lori

LoriHunter Region, NSW

Love my product and service from staff

published

Product great have had compliments on lounge from friends but Katrina (staff member)went above and beyond to help, wonderful staff member.
Exceptional service from her.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationRutherford NSW
See all answers
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Hi Lori, thank you for sharing your feedback, we really appreciate it. I will be sure to let the Rutherford team know. We look forward to seeing you again soon, Kate.

Sam B.

Sam B.

  • 2 reviews

Promises but no delivery

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationOxley
See all answers
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture
Chloe

ChloeWide Bay-Burnett, QLD

  • 2 reviews
  • 1 like

Long wait avoid Eureka Street store

published

Order for furniture taken by phone August 2020 some delivered early December '20 told rest might be February '21. Rude.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationToowoomba
See all answers
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Hi Chloe, thanks for sharing. There is no one more frustrated than us with the delays due to covid. Hopefully your furniture arrives soon, we are all working hard to reduce the delays. Thanks Kate

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Excellent service

published

Thank you to James and Jade for their friendly and professional customer service. Excellent product knowledge. Lovely displays. James assisted me in taking purchases to my car. Kindness goes a long way!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKotara NSW
See all answers
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Hi Kim, thank you for sharing your feedback, great to read your comments, Kotara is a new store for us so even nicer to read, thanks again, we look forward to seeing you again soon, Kate.

TLP

TLPSouth East Queensland, QLD

Huge store and well laid out

published

Store was furnished by room with great accessory pieces and some lovely feature furniture. The staff member, Amber offered professional and friendly service

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMacGregor
See all answers
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Hello, thank you for sharing your feedback, we really appreciate it. I will be sure to let the team know too, thanks Kate

Excellent customer service Fiona & Jenny

published

Fiona was brilliant. I went in just to look & no intention to buy but the customer service given changed everything.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMacgregor QLD
See all answers
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Hi Ali, thank you for sharing your feedback, I will be sure to pass it on to Fiona, Jen and the team. I often visit the stores and leave with a new wishlist so I totally understand what you mean, I hope you love your new pieces!! Happy New Year, Kate

Brilliant service

published

We urgently needed extra chairs for Xmas. I rang the Slacks Creek store and they said sorry but you’ll need to wait until the new year. I thought I’d try my luck and call another store and rang McGregor. I spoke to sharron and she was exceptionally helpful. Advised she only had 3 chairs of the one we wanted (we needed 8) but rang around other stores to arrange stock for us. A+++ really happy with her service!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Hi Iain, thank you for sharing your feedback, I am so pleased we could help you, it is a crazy time of the year!! Enjoy your Christmas, I will be sure to share your feedback with Sharyn and the Macgregor team, Thanks Kate

Debra G.

Debra G.South East Queensland, QLD

great service

published

Happy customers Mel and Gayle were fantastic help their service was second to none very very happy customers would recommend them to everybody you girls even made it a pleasure for my husband to shop thank you both very much the store set out makes it easy find items

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationSlacks Creek
See all answers
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture
Page 1 of 23

Questions & Answers

Anonymous

Anonymousasked

Eureka Street Furniture

Recieved part of our order today and the bed is faulty Is there another way of reporting faulty furniture or is online the only way I have called the store and was told to report it online we have ordeted back in august and are not willing to wait even longer to get a replacement

4 answers
Leanne
Leanne

If you haven't already, put a review on this page and I have found you get a quicker response. Great customer service that the store has directed you to online.

Anonymous
Anonymous

Pretty sad when you pay for the product and its takes five months to get the shipment for it to be delivered damaged and no one wants to help apart from just do it on line

Eureka Street Furniture
Kate M.Eureka Street Furniture

Good Morning, thanks for reaching out, I am really sorry to hear that your new furniture arrived with some issues.

The best way to report a fault is actually to use the online portal, that will go directly to our customer service team and they will respond to your promptly. At the bottom of our website, you will find a link named AFTER CARE (it is on the grey bar right at the bottom of the page) - this will direct you to the claim form, where you can pop in your order details, problem and suggested resolution. The idea of the online form, is that we can quickly make a determination and decide on a solution before calling you back with the solution - saves back and forth calls, everything is in one document.
If you do not feel comfortable filling out the online form, you can call our Head Office, located in Brisbane and they can direct you to customer service. We have recently employed an additional 2 team members to the customer service team to help better support our customers, this year has been hard to navigate with so many countries closing due to covid, which has resulted in extended lead times so we are committed to improving our communication with customers.
I hope we come to a resolution for your quickly, Merry Christmas, Kate

Robyn E.

Robyn E.asked

Eureka Street Furniture

Is this the only forum that you actually answer questions through?
Blocked on fb
Emails not replied to.
I just want my furniture
It's been 5 months
5 FREAKIN' MONTHS
can I please get an update on the delivery of my order. From our previous conversations I was lead to believe it would be this month but your total lack of communication since, tells me otherwise :(

And for real, stop using the pandemic as an excuse, your Google reviews say this has been an issue for over 2 years.

6 answers
Kerry
Kerry

I’m a customer Robyn and not the best on technology. I think this is a review site for multiple companies. Probably best to contact the store you’ve ordered through. I’ve had no issues at all. Though I must add, other well know stores couldn’t get a lounge to me until Feb/Mar due to back log from the virus. I was lucky the lounge I ordered was in stock with Eureka. Good luck

Robyn E.
Robyn E.

I know what this forum is and as I want all of my communications with this company in writing now this seems to be the best way to get it as contacting the company via email is not getting me anywhere.
You say you're a customer but the fact that you even commented tells me there is a high chance you're being paid or offered some kind of incentive for this.

Kerry
Kerry

No your dead wrong. I’m a customer. My husband hated our other lounge which wasn’t very old. Our daughter in Qld is taking and I needed to find a new lounge ASAP. Which I did and I love it.
You can believe what you like Robyn, you sound very angry and don’t choose to believe the Bathurst great service I got. Not everyone has a bad experience and I don’t appreciate you basically calling me a liar. Maybe being nice might get you further.

Janet

Janetasked

QLD

I purchased the Tuscanny entertainment unit, in August, finally have a pick up date. At no time was I told it would be a flat pack. Will it be assembled?

2 answers
Julie C.
Julie C.

sorry I cant help with this. I suggest you ring the store.

Eureka Street Furniture
Kate M.Eureka Street Furniture

Hi Janet, I am unsure who Julie C is but yes, all of Eureka Streets furniture is fully assembled and quality checked prior to delivery. It is quite a unique service to Eureka, none of our furniture is delivered flat packed. Thanks Kate

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CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Miscellaneous, Office and SofasBedroom, Dining, Living, Miscellaneous, Office and SofasBedroom, Dining, Living, Miscellaneous, Office and SofasBedroom, Dining, Living, Miscellaneous, Office and Sofas
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