ideas4lighting

WORST ONLINE PURCHASE EVER. NEVER AGAIN . Absolute scam of a company. Please don’t anybody else get caught! Trust me! I bought two Fumagalli Tobia lanterns from this company because I thought I was getting a deal! They arrived in the post about a week later. When I opened the box up, One light was different than the other. One was for a high… Read more

powered LED bulb and the other was for an ordinary bulb. Then I noticed that one light had already been used and had the plastic glass insert was cracked. It even had the marks on the lamp where somebody had screwed it down to the pillar and taken it off again. Some pieces were missing. I wrote to ([Name Removed]) who is the customer service manager of this company. Strangely enough, they do not have an active phone line. (No phone line is the first indication of problems) So you can only get in contact by ticket on an e mail. This e mail is only replied to every 2 days! So the answer I got from [Name Removed] was that “they did not sell used goods and that he would deal with his staff for not checking the lights before departure”

So [Name Removed] sent a courier a few days later to pick up these lights from us. In the mean time we decided we would buy a third light. So to my surprise , the third light arrived on its own about a week later. Guess what? It was the wrong light. It was a led lamp instead of an ordinary bulb lamp.

After speaking with [Name Removed] by e mail explaining that I had been sent an LED lamp ,I decide I would buy the high powered bulbs for these lamps thinking that the two I was waiting on to arrive would be the same LED fittings. The bulbs cost me €150.

Then there was no sign of the other two replacement lights to arrive. So I e mailed [Name Removed] again and his reply was that they had sent the two lights out on delivery with DPD and they were sent back to them again! Yet again I had to e mail [Name Removed] to query where my lights were.

He replied he would send them out again to me and he gave me a tracking number. They arrived the next day. WAIT FOR IT,,,, When I opened the box , they were different to the third lamp I had received a few days before.

I wrote to [Name Removed] again and he refused to send me the matching lamps to support the LED bulbs that I had bought. He said he would send me the original piece that I had ordered that was not LED. Which he did but, then I noticed the the bulb holders that he sent was different on them all. ( 2x Plastic and 1 x porcelain)

The LED bulb/lamps I have bought now are no good to me and I am out of pocket due to ideas4lighting mistake. Why should I be out of pocket? Why was my order not correct from the start? I purchased from them in good faith. I asked [Name Removed] for a full refund. He replied he would not refund me and that he had completed my order. If I wanted a refund , I would have to send the whole order back to them at my own expense.

PLEASE DO NOT GET CAUGHT LIKE I DID AND GET MESSED AROUND BY THIS COMPANY. IDEAS4LIGHTING. [Name Removed] is the person that answers all the e mails. It seems like he is ordering from another company when you buy off his website. “Asbac” lighting was printed on the boxes that my incorrect lights were delivered. They seem to be the supplier.

I have reported ideas4lighting to the Trading standards in NI and the consumer protection in RI.

Ideas4lighting address is Upper Edward St, Newry BT35 6AX, Northern Ireland.

Avoid these sharks – Terrible, do not deal with these sharks. My light arrived smashed. Because my electrician was slow to show up and install it, they refused to replace the broken shade (their terms are 10 days, so I learnt, but that was impossible to find). Clearly it had been dropped in transit as only the lower shade was smashed. I explained it had been very… Read more

carefully stored on receipt and that I hadn't opened the box for fear that I might damage the light or damage it trying to repack it. Just totally unreasonable.

Horrendous customer service – I have never experienced such terrible service. We recently ordered a garden spotlight. The light arrived in a damaged box. We returned the light as we could not find a matching light. We were told that because the light was on clearance sale we could not be refunded. Furthermore, we would have to organise our own shipment if we wanted the light back again. I feel like we have been robbed. It is absolutely appalling.

DO BUY! – Online store sells glass light fittings that is broken on arrival. No customer service response on the timeframe they set. Do not buy at all. It's cheap for a reason because it's a trap.

Very Bad Experience – This is the worst company I have dealt with. Ordered some lights 2 months ago, when they didn’t arrive I followed up twice and no answer. Checked my credit card and there was a full refund, but no notification, no explanation, nothing! Should have looked at reviews first.

Fraud – Do not buy from them. I dont even have any energy left to go through details. These guys are Fraud. Not a terrible supllier with bad customer service or poor quality. They're just fraud. Also Google their products before buying. You can find similar products for one tenth of their price.

VERY UNSCRUPULOUS COMPANY AVOID AT ALL COSTS – I purchased several light fittings from this company who purport to be Australian (large fonts) but in the fine print are actually Northern Irish. By way of background a component of my original order were 3 pendant light fittings, obviously one should have the expectation that they would be matching. However we received 2 silver and 1 gold light… Read more

shade which we discovered after the electricians had installed the fittings and were lastly to do the shades when the anomaly was discovered. Upon reporting this to ideas4lighting, they refused to accept a return even after acknowledging the shade must have been from a different batch, tough luck I guess. As I couldn’t return all. I ordered a 4th shade which was silver. Having not unpacked everything except the shade I was wanting to return the wrong one with new and untouched fittings. They agreed to take a return on this basis. Well it gets worse. Notwithstanding it was their error in the first place they will charge 10pct restocking fee upon Its return, and shipping costs are for me to pay which I refuse as a matter of principle. No good will here. Lastly, I read earlier others doubting they are meeting taxation rules when shipping to Australia. Your shipper will require you to pay GST before release for delivery, their prices should include GST. In closing this is a company one should avoid at all costs.

Stay Away From This Shady Business – Stay away!! Stay away!! Stay away!! Horrible customer service. Items take forever to arrive, and then you will be charged a huge custom duty/tax (>25% of the items price) upon the arrival of the items in your country.

Do not purchase from ideas4lighting – I did not send what was originally ordered. I reordered to give a second chance, Only to recieve a wrong order again. Terrible support service that didn't check the order as they said they would. Cost me over $1000 and I still haven't got what I paid for originally. Blamed me as the customer. They expect you to return atyour expense, but there's… Read more

no way I would do that as I don't believe I'd receive a refund given their terrible service. When a company makes an error you're supposed to resolve it not make excuses and make the customer pay. Absolutely rude.

Poor item descriptions and customer service – DO NOT BUY FROM IDEAS4LIGHTING!!! will not admit to their fault. The chandeliers I ordered were not the colour pictured or described. Custom duty is charged when you receive the parcel (something they’ve mentioned in fine print if you read the delivery page. Not warned at checkout). Horrible customer service - do not care if the customer is happy or not.

Do not buy ANYTHING from this company – Products are faulty, take months to arrive and will incur an import tax if you are in Australia. The tax is hundreds of dollars.

Scam artists – Order placed 7 months ago with purchase confirmation stating delivery was expected in 3-4 weeks. Every time i make contact the answer is either "it's on backorder", or "it's in stock and should be dispatched in 2 weeks". The item has been displayed as "in stock" on the website the entire time and is now $100 cheaper. I believe this company uses… Read more

misleading and fraudulent sales tactics. What a surprise that they refused to co-operate with the ACCC who investigated on my behalf.

Steer well clear

Beware of Fraudulent Product – Beware of fraudulent products. Our Kichler Chandelier arrived as scheduled. On top of the purchase price, I did have to pay $108 US duty before the fixture could be delivered. Upon opening the box I immediately saw that the fixture color was not as pictured. I emailed customer service and the response was that I had to allow for color variation… Read more

but I could return the fixture (this would cost me 10% of the purchase price to return the fixture plus the loss of the $108 duty.

I contacted Kichler customer service to inquire if the chandelier came in optional colors. It did not. The customer service rep also confirmed the color as shown on ideas4lighting website.

The real issue is that Kichler discontinued the chandelier we purchased from ideas4lighting in 2015. The box for the chandelier clearly stated it was a Kichler product. However, the manufacture date as noted on a component of the chandelier was 5/2/2018. Kichlier does have at least some of its products produced in China where my chandelier was produced. However, given the manufacture discontinuation date and the actual manufacture date, I can only assume this was an unauthorized product. This could also explain the color variation.

When I questioned the authenticity of the product, I received no response from ideas4lighting.

Never purchase from this company – The worst online shopping experience I have ever had!! This company’s website and policies are intentionally misleading or deceiving and in breach of the Australian Consumer Law. Do not purchase from this company. If my issue is not promptly resolved I will take this company to task and will be issuing proceedings against the company.

Misleading Scam Company – I recently made a purchase on this website and within 7 days communicated I would need to cancel it. This was fine per the instructions on the product page that said "You have the right to cancel your order within 7 days using the cancellation form attached to the Order Confirmation email." After speaking with a customer service rep, they let me… Read more

know this is not true information per the terms of services I signed (a small link buried in walls and walls of text as part of the sign out flow) which mentioned I couldn't return anything "custom made"

As you can see, this is purposely misleading and honestly a lawsuit waiting to happen. If you are unable to cancel an item within 7 days, it should be stated on the product page.

I would not recommend purchasing from a place with such dishonest communication practices.

Dangerous and potentially fatal fault in lamp – I bought two lamps from Ideas4lighting and one did not work so I informed the company. Their customer service staff member Callum, thought we could fix the issue "with the small copper pin in the lamp holder" by lifting it. The copper pin was in the same position as the other lamp so we left it alone and I employed an electrician to inspect the… Read more

lamp and he found that the active and earth wires were transposed within the body of the lamp holder causing a potentially dangerous situation where the entire metal lamp body was live with 240 volts. It was sheer luck that no one who had been attempting to fix the lamp by changing bulbs and looking for the 'copper pin' had actually touched the metal part of the lamp when it was plugged in. The electrician was genuinely concerned and said this dangerous fault could have had fatal consequences so in the interest of consumer safety, I informed Ideas4lighting about the faulty lamp and had this nonsensical response from Callum:

"In regards to the repair of the item, as you have confirmed the electrician has checked the product and needs repairing to the copper pin, the copper pin needing repaired would be from when a bulb being inserted causing this issue, so this damage can only be down to personal damage and we don't cover costs for repair on personal damage to items."

This is my first negative review of a company and I am doing it in the interests of consumer safety. It's such a shame this happened as the lamps look fabulous and are quite unique.

Do Not Buy From ideas4lighting – Do not buy from this company. Terrible customer service and a headache to deal with. After confirming details of a light before purchase, my light fitting arrived and was not suitable after I had specifically enquired with them before purchase. Through a PayPal dispute, they offered a refund on the return of the item (at my expense). After… Read more

multiple delivery attempts, they have refused to accept the return item and have been deliberately difficult and as such I have not been refunded as I was promised. Furthermore, the business is located in Great Britain but are clearly marketed and advertised as an Australian business. Would give zero star if I could. Save yourself some trouble and do not buy from this company.

DO NOT BUY FROM THIS COMPANY…. LOW QUALITY – I ordered a pendant lights that it doesn’t look like the photos. Really low quality. They don’t send any waybill number to return. The cost of the courier as a genes public is way more expensive that for companies. It is more expensive to return the pendant lights back that the price I actually paid. contacted customer service to use their courier but I didn’t get any help. AVOID THIS COMPANY

very unhappy – I have ordered 2x side tables about 6 month ago and paid Just under $700. I had to wait few weeks for my order to arrive and when they did, they were damaged. I have been emailing back and forth and every email is replied by automated reply and email is asking me to wait for 24 to 48 hours. Then in every email, I have been told to push the glass… Read more

and force it to fit into place or it says, sorry here is nothing we can do!! only recently I realized I delt with same company about a year and half ago and I Insisted to get refund as I did not receive my order after more than 3 months. There is no number that you can contact anyone to dicuss the problem. I will continue to send emails to get refund and to me it is the principal! I will not give up.

Ideas4lighting is highway robber! TERRIBLE EXPERIENCE - BE WARNED! – Extremely bad service. I recently bought a set of light and when the shipment arrived i was asked to pay nearly 50% of the cost in duty tax. I was not initially informed of this. When i did not want to pay the tax, they then forced me to pay the duty tax saying they did not want the item and if i did not pay the item will be destroyed and that there will be no refund.

Wrong light supplied. No response from supplier – I ordered a light fitting from this company. Waited some weeks for it to arrive. Good tracking process provided with DHL. But the company sent me the wrong light. I've been emailing them regularly ever since, provided photographs of the light that arrived, but after the first exchange, no further response from them.