??!
1 photo
Ceiling Fans Warehouse

Ceiling Fans Warehouse

4.7 from 65 reviews

See the Best Appliance Retailers in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(58)
(2)
(0)
(0)
(5)
  • Incentivised Review Yes (0%) · No (100%)
  • Product Quality
    4.8 (25)
  • Return Claim MadeYes (6) · No (20)
  • Customer Service
    4.8 (26)

Worst Retail Experience Ever !

published
Product Quality
Customer Service
Return Claim MadeYes
Store Location28 Cleeland Rd Sth. Oakleigh Vic.
See all answers
4 comments
Ceiling Fans Warehouse
Andy M.Ceiling Fans Warehouse
Rod
Rod
Ceiling Fans Warehouse
Andy M.Ceiling Fans Warehouse

James

JamesLaunceston, TAS

Martec flush ceiling fan with LED

published

Product as listed at excellent price, prompt communication and very fast postage which is a big factor as live in Tassie and everything takes sooooo long to arrive, many thanks

Product Quality
Customer Service
Clare Grant

Clare GrantSydney, NSW

  • 2 reviews

Great service and great product

published

George was very responsive and thoughtful before the fan even left the warehouse, solving a problem easily; great connections with both the delivery people and the installers, who were swift, careful and resourceful in the face of an old house, and the fan works beautifully

Product Quality
Customer Service
Return Claim MadeNo
Store Locationonline
See all answers
Alx

AlxHunter Region, NSW

FAN-tastic (excuse the corny words!)

published

Fan rocked up late this afternoon and working now! Super quick - Well done team. The old MPrem remote and controller work with this one as well so quite happy with the experience. Fan looks great - very nice lines and three speeds plus three LED light settings! Hope it lasts as long as the old Wraptor .....8.5yrs!

Customer Service
Return Claim MadeNo
Store Locationmonster sale warehouse

slaefs

slaefs

  • 2 reviews

Excellent!!!

published

Great prices, excellent customer service and super fast delivery! Very happy with purchase, service, communication and freight. Ordered on a Friday and received items on the following Monday! Thank you! :)

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCeiling Fans Warehouse
See all answers

Bob

BobUlladulla

  • 5 reviews
  • Verified customer

good prices, prompt delivery

published

We bough four Fanco Eco Breeze ceiling fans from Ceiling Fans Warehouse in June because they had the best price. The fans were delivered promptly and in good condition. Highly recommended.

Product Quality
Customer Service
Return Claim MadeNo
Store Locationonline
See all answers

Joe in Ballarat

Joe in BallaratCentral Highlands and Goldfields, VIC

Best customer service I have received!

published

I messed up my order and requested the wrong item on Friday, phoned up and they placed the order on hold so I could email them the correct details, then I decided I needed three, not two fans, rang them on Monday. They amended my order and received the the delivery on Tuesday. Every person I spoke with was courteous and helpful. I could not have had a better experience!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationWebsite
See all answers

Seamless service

published

We bought 2 fans from the website but unfortunately received the wrong type of light. I contacted the company and received a fast response. They arranged for immediate return and sent out the correct item in a matter of days. Very impressive service.

Product Quality
Customer Service
Return Claim MadeYes
Gavin O.

Gavin O.South East Queensland, QLD

  • 2 reviews

Very Smooth, Fact Transaction - Great Product!

published

I bought a new fan for our deck and it arrived super quick and in perfect condition- I recommend buying from the warehouse as the price was very good and the service even better!

Product Quality
Customer Service
Return Claim MadeNo
C Wall

C WallPerth, WA

Easy-to-use website; fast delivery

published

I found the website & ordering process really easy to use, my order was delivered quickly, and the customer service people followed up to make sure everything was OK - a great experience all round.

The fan seemed to be easy for my electrician to install, and it works great. So well, in fact, that I ordered a second one for the spare bedroom - and had a similarly good experience with it.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCeiling Fans Warehouse (online store)
See all answers

reviewer009

reviewer009Sydney Surrounds, NSW

  • 2 reviews
  • 3 likes
  • Verified customer

Great prices, Fantastic Service

published

I purchased 2 ceiling fans with remote controls from Ceiling Fans Warehouse. They had the best price and ordering online was easy and fast. After a month the remotes had an issue and no longer worked. This was not the fault of Ceiling Fans Warehouse it was just faulty remotes. However, the after-sales service was fantastic. I emailed them with the issue and Erin followed it up and resolved it for me. I'm happy to give them 5 stars and a glowing endorsement based on their great service.

Product Quality
Customer Service
Return Claim MadeYes

Julie

Julie

  • 2 reviews

Service was excellent

published

Ordered fan from Ceiling Fan Warehouse. The process was easy.
Fan arrived very quickly. The after service was good. I’d order from them again. Thanks for supplying a great fan.

Product Quality
Customer Service
Return Claim MadeNo

luci

luciMetropolitan Adelaide, SA

Excellent service

published

Ordered 4 ceiling fans and remote controls. Was the best price I could find! I Had many questions to ask and everyone who I spoke to was most helpful and informative. Ordered fans over the weekend and by wednesday they had arrived to SA. very impressed and if I'm ever in need of anymore fans I would definently order from here.

Product Quality
Customer Service
Return Claim MadeNo
Store Locationceilingfanswarehouse.com.au
See all answers

Sonja B.

Sonja B.South East Queensland, QLD

Stock availability and customer service

published

Wow Wow Wow. Everything from initial inquiry to delivery was fantastic. Even though its an inline store, you can still talk to a human. They were prompt, precise and proffessional from start to finish. Thank you. I will be back soo.

Product Quality
Customer Service
Return Claim MadeNo
Store Locationonline
See all answers

They care about the product and your experience.

published

My interaction with the company, and specifically Camille, has been one of the most impressive customer service experiences I have had. Within the warranty period the product began to fail, and Camille warmly and efficiently worked towards resolving the issue. I hold her service especially in high regard because it was resolved in several steps over many months (the duration of time wholly being on me). I never felt on the back foot, or that I needed to defend my case.
I am completely happy with the outcome and thoroughly impressed with the effort the team made to ensure my satisfaction (too much detail for a short review). I trust this company, and will purchase from them again. Thank you!

Product Quality
Customer Service
Return Claim MadeYes

Excellent customer service!

published

The team gave excellent customer service,
and a great product ! They were prompt and helpful with all of my enquiries. I would definitely recommend, and will use again. Thank you

Product Quality
Customer Service
Return Claim MadeNo

Heather H

Heather HNorthern Region, NSW

Excellent Service

published

All the staff at Ceiling Fans Warehouse have been excellent, particularly Camille. Despite being beyond the exchange period they kindly swapped fans for me and organised a quick delivery. They have a huge range of fans and good prices. Will use them again.

Product Quality
Customer Service
Return Claim MadeYes

Sarah

Sarah

  • 2 reviews

1st class service

published

I had a technical problem with one of the 3 fans I purchased. The Sales & Technical team went straight into action to arrange a technician to visit and fix the fan under warranty. I was really impressed with the prompt and practical follow up.

Product Quality
Customer Service
Return Claim MadeNo
Store Locationonline
See all answers

Consumer CJ

Consumer CJSouth East Queensland, QLD

  • 6 reviews
  • 4 likes

Great customer experience but I had no problem so hard to say for sure

published

I figure the only way you can ever really tell if a company’s customer service is any good, is by experiencing how they respond to problems. I didn’t have any issues whatsoever so it’s hard to make comment. The purchase process was simple and the fan arrived quickly and was in excellent condition. I got my invoice emailed and a follow up phone call to see if all had gone smoothly. It had so there were no problems to iron out. In that respect it was a pleasant process. I’d buy from them again, no trouble whatsoever... but the proof is always on the pudding. Thanks guys.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMonster fans warehouse.
See all answers

Customer service at its best

published

Can’t be happier with the service provided. When there was a problem, there was no fuss in replacement parts. Amanda in particular was very helpful and prompt in replies. Thanks!

Customer Service
Return Claim MadeNo

Page 1 of 4

Questions & Answers

Sorry, there are no questions yet.


Get an answer from our members and Ceiling Fans Warehouse representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.