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Ceiling Fans Warehouse

Ceiling Fans Warehouse

4.7 from 58 reviews

See the Best Appliance Retailers in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
52
4 star
2
3 star
0
2 star
0
1 star
4

Seamless service

published

We bought 2 fans from the website but unfortunately received the wrong type of light. I contacted the company and received a fast response. They arranged for immediate return and sent out the correct item in a matter of days. Very impressive service.

Product Quality
Customer Service
Return Claim MadeYes

Gavin O.

Gavin O.South East Queensland, QLD

  • 2 reviews

Very Smooth, Fact Transaction - Great Product!

published

I bought a new fan for our deck and it arrived super quick and in perfect condition- I recommend buying from the warehouse as the price was very good and the service even better!

Product Quality
Customer Service
Return Claim MadeNo
C Wall

C WallPerth, WA

Easy-to-use website; fast delivery

published

I found the website & ordering process really easy to use, my order was delivered quickly, and the customer service people followed up to make sure everything was OK - a great experience all round.

The fan seemed to be easy for my electrician to install, and it works great. So well, in fact, that I ordered a second one for the spare bedroom - and had a similarly good experience with it.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCeiling Fans Warehouse (online store)
See all answers
reviewer009

reviewer009Sydney Surrounds, NSW

  • 2 reviews
  • 3 likes
  • Verified customer

Great prices, Fantastic Service

published

I purchased 2 ceiling fans with remote controls from Ceiling Fans Warehouse. They had the best price and ordering online was easy and fast. After a month the remotes had an issue and no longer worked. This was not the fault of Ceiling Fans Warehouse it was just faulty remotes. However, the after-sales service was fantastic. I emailed them with the issue and Erin followed it up and resolved it for me. I'm happy to give them 5 stars and a glowing endorsement based on their great service.

Product Quality
Customer Service
Return Claim MadeYes

Julie

Julie

  • 2 reviews

Service was excellent

published

Ordered fan from Ceiling Fan Warehouse. The process was easy.
Fan arrived very quickly. The after service was good. I’d order from them again. Thanks for supplying a great fan.

Product Quality
Customer Service
Return Claim MadeNo

luci

luciMetropolitan Adelaide, SA

Excellent service

published

Ordered 4 ceiling fans and remote controls. Was the best price I could find! I Had many questions to ask and everyone who I spoke to was most helpful and informative. Ordered fans over the weekend and by wednesday they had arrived to SA. very impressed and if I'm ever in need of anymore fans I would definently order from here.

Product Quality
Customer Service
Return Claim MadeNo
Store Locationceilingfanswarehouse.com.au
See all answers

Sonja B.

Sonja B.South East Queensland, QLD

Stock availability and customer service

published

Wow Wow Wow. Everything from initial inquiry to delivery was fantastic. Even though its an inline store, you can still talk to a human. They were prompt, precise and proffessional from start to finish. Thank you. I will be back soo.

Product Quality
Customer Service
Return Claim MadeNo
Store Locationonline
See all answers

They care about the product and your experience.

published

My interaction with the company, and specifically Camille, has been one of the most impressive customer service experiences I have had. Within the warranty period the product began to fail, and Camille warmly and efficiently worked towards resolving the issue. I hold her service especially in high regard because it was resolved in several steps over many months (the duration of time wholly being on me). I never felt on the back foot, or that I needed to defend my case.
I am completely happy with the outcome and thoroughly impressed with the effort the team made to ensure my satisfaction (too much detail for a short review). I trust this company, and will purchase from them again. Thank you!

Product Quality
Customer Service
Return Claim MadeYes

Excellent customer service!

published

The team gave excellent customer service,
and a great product ! They were prompt and helpful with all of my enquiries. I would definitely recommend, and will use again. Thank you

Product Quality
Customer Service
Return Claim MadeNo
Heather H

Heather HNorthern Region, NSW

Excellent Service

published

All the staff at Ceiling Fans Warehouse have been excellent, particularly Camille. Despite being beyond the exchange period they kindly swapped fans for me and organised a quick delivery. They have a huge range of fans and good prices. Will use them again.

Product Quality
Customer Service
Return Claim MadeYes

Sarah

Sarah

  • 2 reviews

1st class service

published

I had a technical problem with one of the 3 fans I purchased. The Sales & Technical team went straight into action to arrange a technician to visit and fix the fan under warranty. I was really impressed with the prompt and practical follow up.

Product Quality
Customer Service
Return Claim MadeNo
Store Locationonline
See all answers

Consumer CJ

Consumer CJSouth East Queensland, QLD

  • 6 reviews
  • 3 likes

Great customer experience but I had no problem so hard to say for sure

published

I figure the only way you can ever really tell if a company’s customer service is any good, is by experiencing how they respond to problems. I didn’t have any issues whatsoever so it’s hard to make comment. The purchase process was simple and the fan arrived quickly and was in excellent condition. I got my invoice emailed and a follow up phone call to see if all had gone smoothly. It had so there were no problems to iron out. In that respect it was a pleasant process. I’d buy from them again, no trouble whatsoever... but the proof is always on the pudding. Thanks guys.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMonster fans warehouse.
See all answers

Customer service at its best

published

Can’t be happier with the service provided. When there was a problem, there was no fuss in replacement parts. Amanda in particular was very helpful and prompt in replies. Thanks!

Customer Service
Return Claim MadeNo

Smashbie

SmashbieSydney, NSW

  • 2 reviews
  • Verified customer

Great

published

Happy with the service provided from Ceiling Fans Warehouse. So far the fans are working great and exactly what I was after. The delivery was extremely quick (probably the fastest delivery I have experienced).

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCeiling Fans Warehouse
See all answers
Gillian

GillianNew South Wales

  • 4 reviews

Excellent service

published

Website was easy to navigate. All the information that I needed was accessible and my fan arrived earlier than I expected. I will definitely buy from Ceiling Fans Warehouse again.

Simon

SimonSouth East Queensland, QLD

  • 3 reviews

Great range and fast delivery

published

Bought two fans and they're working great. Delivery was fast - I probably spent more time choosing the fans than waiting for them to arrive. Prices were the best I could find for what I wanted.

Product Quality
Customer Service
Return Claim MadeNo

Great customer services

published

Fan broke down was returned under warranty delivered a new one promptly refunded mailing cost very impressed communication was fast and direct. Great customer service and communication - highly recommended thanks

Product Quality
Customer Service
Return Claim MadeYes
Store LocationMister warehouse
See all answers

Andrew

Andrew

  • 2 reviews

Very happy

published

I have purchased 4 ceiling fans from this company. Delivery has been excellent (1-2 days after placing the order) and all 4 fans have had no problems. Prices have been excellent.

Product Quality
Customer Service
Return Claim MadeNo

michellelihou

michellelihouSouthern and Hills, SA

  • 8 reviews
  • 1 like

Fantastic

published

Fast delivery, well packed quality products. .. their website had exactly what I was looking for .. classy DC fan and it is great quality too .. looks great above my combustion heater !

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCeiling Fans Online
See all answers

Anna

AnnaGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Great customer service and great products

published

We bought 3 ceiling fans from these guys and the fans are great. The customer service was really positive and the fans arrived really quickly after purchasing (only a couple of days).

Product Quality
Customer Service
Return Claim MadeNo

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