Reviews with attachments
Competitive pricing and excellent service, great product range with speedy free delivery. Communication was great and personalized when I had to return an extension rod I didnt need. I highly recommend this online supplier.
So efficient and easy to deal with we had one small warranty issue but these guys made this no problem at all…..so refreshing…thanks team.
I bought Whisper DC Ceiling Fan with CCT LED Light by Claro - White 48" from Ceiling Fan Warehouse. The website was easy to navigate and the product had good reviews. The price was good. I arranged my own electrician to install, took a few hours no issues. The light works well and on 38 degree days the fan creates a good breeze that keeps me cool.
Jeson was exceptional to work with. After I made an error in my original order, he worked with me closely to fix my mistake and ensure we had the right products as swiftly as possible and sorted my refunds quickly as well. He was responsive, professional and kind and made the whole experience an enjoyable one. The products themselves were also… Read more
exactly what we wanted and I’m impressed with how silent the fans are. All in all I would highly recommend these guys.
I purchased 2 ceiling fans. I was extremely happy with communication from service dept. Especially being able to ring and speak with an actual person ! I had only 1 fan delivered first day and concerns about where 2nd fan was. Customer service were very fast in taking up event and assuring me it would be delivered next day. They were swift in… Read more
their replies with e mails and updating with case number .. the courier delivery man also assured me the fans were probably sorted separately on arrival at depot( from Melbourne to Sydney). Being in a multi apartment situation and having a doctor’s appointment next day, he assured me he would leave it at Building Management office. That’s exactly what happened. So I had constant clear communication from both company in Melbourne and couriers in Sydney. Thank you!
Latest follow-ups
These guys are excellent to deal with - I spoke to June on the phone, and she was knowledgeable and very helpful. - we bought 8 fans 2 years ago - they are the best we have ever bought and at a great price. We have just ordered 3 more and amazingly… Read more
they are even cheaper than last time. They are amazingly economical to run and have all run non stop for the last 18months or so - they are not just quiet, but pretty well silent -we sleep under one of them and hear nothing. Well done for great service and products
Follow-up · They continue to work perfectly and silently 24/7 all year. We have them on the lowest speed and pulling air up - so get constant flow without drafts. We have 8 and have had no trouble with any of them - g in the tropics - above Cairns) - great product.
Excellent service and prompt reponses – Purchased an Aeratron FR3 from CFW. There seemed to have been a delivery hiccup and Kylie was super helpful assisting in resolving the issue, despite the fact that that the problem was on our end, not with CFW. Outstanding customer service and a competitively priced product. Will use again.
Follow-up · Fan installation was pretty standard and it performs very will. Absolutely silent on its lowest setting and very quiet when run harder.
Great service – Great service. They patiently answered all my questions and put up with me changing my mind about what to order. They also price matched or even beat… Read more · 2
a deal that I had found on another website. The delivery was very fast and professional and everything appears to be there. I have to have the installation done yet, but I don't expect any problems there
Follow-up · I use the light function all the time and find it handy to be able to adjust the light settings. My only grievance is that little flies (gnats or fruitflies) get under the lightcover and die, leaving little black spots visible. I would like to know how to remove the cover to clean it. The fans are very quiet, except perhaps on the highest… Read more
Follow-up · It turned out the light cover is easy to remove, just stick some tape on it to make a handle and turn it a little.
In-depth reviews
Purchased a $330 DC fan from this site as it signposted quick and reliable delivery in Sydney. I was unable to select delivery options other than 'authority to leave', but was reassured by the site's terms and conditions that indicate items will not be left in an unsafe place if no one is home. Delivery was scheduled for the 14th, so I made… Read more
arrangements to be home mid-week. However I received an email update on the 13th saying it will be delivered in less than 2 hours. I was not home, package was left on the street outside my apartment complex in Chippendale (inner city Sydney), and of course, promptly stolen. Crazy to think that this company believes this is sufficient notice, and crazy to think that would be regarded as a safe place for a reasonably high-value item. Not sure if the expectation is to be at home on call all week awaiting delivery...
Customer service for complaints and resolutions (cases) does not have a phone number - they only communicate via email, and meaningfully reply every 5 business days or so. They ask questions, but don't really read or consider the responses - very process driven and frustrating to deal with.
Monster Sales/Ceiling Fans Warehouse are not willing to take responsibility for the error of the freight companies they outsource to, and do not offer the timely service they claim to. I would strongly recommend against purchasing from this company until they sort out their delivery options and customer service relating to complaints and errors.
Great products, great service, great prices – I ordered six fans on two different occasions and these guys were fantastic. Their website is clear and easy to navigate. They have a large product range with helpful and detailed tech specs right on the website. I needed to call their sales team a few times. They have a helpful and courteous call centre in the Philippians as well as some… Read more
friendly and helpful local staff. They offered a very competitive deal for a bulk order too. Their online chat team was helpful and surprisingly knowledgeable on the tech aspects particularly with regards to smart home integrations.
Fast and efficient delivery. Driver followed instructions well.
The Elgo Surf fans themselves are Fantastic. Super quiet, full function remote and the integration with my existing Tuya / Smart Life app was easy peasy - didn't need the third party Elgo app. It then integrated nicely with my Home Assistant dashboard.
Overall very impressed. Thank you!
Note, ceilingfanswarehouse.com.au is part of monstersalewarehouse.com.au.
Great Service – Five days ago we ordered 6 ceiling fans. I phoned the order through because we needed an extension rod for one of the fans. Vicki who I placed the order with was professional, courteous and very helpful. Two days later 5 of the fans and the extension rod arrived. I phoned sales and spoke to Rosa on a Friday who investigated the missing fan and… Read more
said that all 7 items had been despatched and she would follow it up, which she obviously did because on the Monday the last fan arrived which had been left at our front door as requested. In addition to this I accidentally forgot to order 1 of the above fans for a different room. I called sales and even though it couldn't be attached to the existing order which was ready to be shipped, a new one was raised and it was shipped with the original order. Even though we had that little hiccup, everyone I had dealt with was professional, polite and extremely helpful. I wouldn't hesitate in recommending this company to our family and friends. Thank you once again.
Positive reviews
The team were fantastic. I ordered a ceiling fan that was meant to arrive mid October. The team updated me on its status and it arrived as promised when I ordered it. Victoria in customer service was great. She organised and communicated the delivery, following up after. All went so smooth. Would highly recommend Ceilings Fans warehouse.
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I recently bought a ceiling fan. I found the processes difficult but Kylie in the service area was excellent at her job in assisting me. Timely, thorough and efficient. Thank you Kylie.
We had a fantastic experience with Ceiling Fans Warehouse. The team went above and beyond to help us find the perfect fans to suit our specific needs. They ensured we received the best deal available, and delivery was remarkably fast, arriving virtually the next day. I highly recommend them to anyone looking for great service and quality products!
Negative reviews
[Name Removed] gave great customer service BUT within the confines of a policy that they won't accept returns of product which has been opened. This is an unfair and ridiculous policy for an online business. I wouldn't buy from them again because of that policy.
Hi Mark, Thank you for taking the time to… Read more
Bought a fan around 17 months ago, had it installed by a licensed professional and on the weekend it started making a knocking noise and was swinging wildly. Electrician came out today who said it was the motor, he turned the blades manually and we could hear it catching on something at each turn. I am wondering if they are selling dodgy fans,… Read more
maybe seconds? I won’t bother trying to contact them or try to return the fan after reading the reviews about poor customer service with regards to returns. My advice don’t buy from here!
Hi Jeanette, Thank you for sharing your… Read more
I order 2 ceilings fans from this company and was sent the wrong fan, trying to arrange a return and receive the correct product has been extremely frustrating. Customer service is very poor — there is no phone support for returns, only email communication. When I contacted the sales department to speak to someone directly, I was told they could… Read more
not assist because they “don’t know how the returns department works.” I simply want the correct product, yet resolving this has proven unnecessarily difficult. Based on this experience, I would not purchase from this company again.
Hi Cat, We’re genuinely sorry that… Read more
Recent reviews
Delighted ! I ordered 2 x Claro Flight 52" with LED for 2 bedrooms - a great "November" deal and a model recommended by Choice (supposedly QUIET and efficient). Communication and package tracking was great - just 3 days to deliver to Sydney. Also requested and pre-paid for a local electrician to install. Jack from General Electrical Services… Read more
Pty Ltd attended and did a great professional job - also cleaning up everything once completed. But the fans.....the fans are so QUIET and smooth running; beyond my expectation. Good dimmable lighting and a nice easy-to-use remote also. Hopefully the approaching hot summer will now be more bearable.
Thank you so much, Victoria! I really appreciated your patient and professional approach. You were so easy to talk to and made the whole process completely stress-free. Highly recommend!
I had an issue with my ceiling fan that I opened months after purchasing it as was doing a renovation. This company were so easy to deal with, incredibly helpful and friendly and they provided me with a full refund even though there is a chance it was my electrician who was the issue. It is rare to find such great customer service and I will be sure to use them again in future (but with a different electrician).
I couldn't be happier with my experience with Ceiling Fans Warehouse. From the initial inquiry right through to after-sales support, the customer service was outstanding — helpful, responsive, and genuinely went above and beyond. The product itself was competitively priced, and delivery was fast, arriving well within the timeframe I expected.… Read more
It's rare to find a retailer that nails both great pricing and great service, but they managed both without a hitch.
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ordered spare parts for fan/light I bought several years ago. Although the parts weren't in stock at the time, Victoria made sure to let me know when they were back in stock gave me frequent updates and arranged to send them all the way to Christmas Island for me
I had excellent service from Ceiling Fans Warehouse. I purchased several fans and had an issue with one of them. The service I received was outstanding. They resolved the problem immediately and I am a very happy customer .
The sales team (Ember & Victoria) helped me amend an online order in record time and with regular email updates to ensure delays were avoided. Truly commendable customer service by the team!
Very supportive staff. Extremely helpful.Great communication and gave informative information to assit with deciding which fans would be most suitable to my requirements.
I must applaud Ceiling Fans Warehouse for their exemplary customer service after I purchased a Claro brand fan and after promptly receiving the fan, I needed to exchange it for a different Claro model. The Service Consultant could not have been more helpful. It is refreshing in this present day to deal with a professional and considerate business like Ceiling Fans Warehouse.
After having trouble ordering on line, Mae sorted it out quickly and efficiently. Communication was outstanding and a few days later the fan arrived. Very helpful, Mae. Thanks you
Vicki provided prompt excellent information and response to my enquiry via email regarding your products. I was so impressed with Vicki’s help I didn’t shop around and purchased my order today she sealed the deal. From my experience with Vicki customer service she is an asset to your business and good service is hard to find these days.please look… Read more
after Vicki I will spread the word to my friends and family of the great experience and if they need any products you supply I recommend they contact Vicki absolute super star kind regards Paul Harris
Fantastic customer service! We ordered 8 ceiling fans for our new home, and they generously stored them for an extra two months free of charge while our build finishes up. We haven’t installed them yet, but the team—especially Maria—has been incredibly helpful and responsive. Highly recommended!
Hi Jack, Thank you for taking the time to… Read more (+1 reply)