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Super service super speed delivery
We are delighted with the level of service provided with the recent purchase. All the touch points have been polite and help solved any issues efficiently and effectively. Well done to all. Thanks to Carla and your team.
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Amazing prices, amazing customer service
Very competitive prices for excellent products. The customer service was always prompt, polite and very helpful. I look forward to shopping with Ceiling Fans Warehouse again in the future.
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Delivery - If I could give Zero I would
Do not buy through this company. The delivery company they use takes your parcel over an hour away if they do not follow your delivery instructions or they advise you need to pay more to have them redelivered and I have 3 days to action. Very very disappointing
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Thank you for your reply. Still doesn’t fix or make better the fact that I have to drive over an hour to pick up an online order that should have been delivered to my door. If I can’t get there in the...
Read more 3 days, I am guessing the order is returned to you and I get a refund for goods not received?Hi Lyn,
We are sorry to hear you are still unhappy. ...
Read more The instructions you provided were to deliver between 9am and 12pm. It is unfortunate you did not answer at the attempted delivery time of 10:53am. When you phoned us later and mentioned you heard the knock but did not answer, we reminded you there would have been a card left, which you then confirmed was in your letterbox. We are not sure what else we could have done here, given we followed your instructions precisely and outlined all possible outcomes including the cost of a redelivery which you accepted at the time. We are pleased to see you have since received your order as per confirmation from our courier. Regards, The team at Ceiling Fans WarehouseExcellent
Lots of styles of fans at great prices with all the information needed on all the fans. Great customer service and fast at sending the products.
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Customer Service was Exceptional
The service that I have experienced from Leah has been exceptional. I would highly recommend touching base with Ceiling Fans Warehouse if in the market, and as an added bonus they are more than willing to sharpen prices if need be too...however I found their online pricing more than competitive from the outset. Well done!
- Incentivised Review No
- 2 reviews
- 1 like
Great service
Ordered a couple of fans online (as I have ordered one before from them), received in good time. Had a question about one. This was sorted out within a couple off days. The after sales service was great, could not complain about it.
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- 3 reviews
- Verified
Service and Product Review
Ceiling Fans Warehouse's service was great they kept me informed of progress with my order and the fans arrived in fast time. The fans themselves are now installed and working well. Thanks to the team at Ceiling Fans Warehouse and their carrier Direct Freight Express for excellent service.
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- 2 reviews
Awesome service
I was after a subfloor fan with some grunt, in a hurry. Camille and Molli were both amazing answering my questions efficiently and processing my order super fast. Ordered yesterday and received my delivery today! Friendly and efficient service all round, if only the rest of the world worked like this!
Michelle (Sydney)
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- 9 reviews
- 5 likes
Great website, great after sales service
Have looked extensively over internet for my recent home fan purchase. Ceilings Fans Warehouse has the best range with easy comparison. Then needed support after purchase and the sales team were very quick to help. (Very hard to find such service these days)! Completely happy!
- Customer Service
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- 5 reviews
- 5 likes
Quick and responsive after sales service
Ordered two large outdoor fans, one came with a part missing so I recommend checking everything before you book in your electrician.
The company was very quick to respond to my request in regards to the missing part and were super quick to post out that part within a few days.
Importantly, after sales service was easy and seamless to deal with so will definitely shop here again.
Unfortunately after sales service is only via email though, however they were very responsive so was not an issue.
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- 9 reviews
- 10 likes
Amazing after sales service
No offense to this organization but I thought after almost 2 years since my purchase I was going to hit a brick wall with my questions. I couldn't have been more wrong. Both staff members where helpful, friendly, informative and efficient. My questions were clearly answered my call was logged and followed up. I would not hesitate to recommend this company and would happily purchase again. To the staff doing such an excellent job. Thankyou and Well done! Management should consider themselves very fortunate to have you both and I hope they value you because as a customer I certainly do. Thankyou very much.
- Product Quality
- Customer Service
- Incentivised Review No
Excellent follow up and service
After 6 months use had a rotation and a beeping issue with 2 fans ordered. They were replaced under warranty with no issue, prompt reply and replacement. Excellent customer service.
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- 5 reviews
- 7 likes
Very Onerous Returns Policy - BEWARE
If you need to return your fan, BEWARE!
They deduct $35 for an admin fee and also deduct money from the original freight, even if your original freight was 'free'. They then tell you to pay for the return freight to Victoria.
So the costs to you to return a fan end up being well in excess of $150!
They ask you to send photos of the unopened fan package and fill out forms online etc
They do reply to the emails with more emails but the process takes many days.
If you call and try to discuss a return, they tell you they only deal with returns via email.
My advice, if you are not 100% sure what you are buying will be correct for you, DO NOT BUY FROM CEILING FANS WAREHOUSE
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Hi there,
Thanks for taking your time to share your experience with us.
We are sorry to hear that you are unhappy with our decision, as we’ve explained in previous communications, your request fell un...
Like I said originally, a very onerous returns policy.
You say freight should be less than $30. Well, it's not and your guesstimate is way off. The weight of a fan is not inconsiderable, Unlike yours...
Hi again,
There must be a misunderstanding here.
The information we provided was based on standard shipping calculations from Australia Post website, while we believe you were quoted for express shipping....
Ceiling fans information and purchase
Have been dealing with Leah from Ceiling Fans Warehouse and her service has been extremely professional and helpful.
Highly recommend dealing with this company / employee.
- Incentivised Review No
Service
I ordered a Polar Hunter Pacific 3 blade DC ceiling fan with light on one day and spoke with a very helpful receptionist (she was originally from the Philippines) who listened to what I had to say and was in no hurry to hang up. The fan arrived by courier the following day at my home in Sydney. The delivery man could not believe I had only ordered the fan the previous day. What great service and what a wonderful person answering the phone. I rang the day it arrived and spoke to the same person. Excellent service, thank you
- Customer Service
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Hi Lyn,
We understand your frustration and tried to offer you different options tailored to your situation in a very responsive and professional way, that is something that our customer service team...
Read more does very well and it is reflected in thousands of good reviews across different platforms.