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Ceiling Fans Warehouse

Ceiling Fans Warehouse

4.7 from 206 reviews · View Statistics
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Reviews

4.7
206 reviews
  • Product Quality
    4.8 (107)
  • Return Claim MadeYes (23) · No (118)
  • Customer Service
    4.8 (143)
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Super service super speed delivery

published

We are delighted with the level of service provided with the recent purchase. All the touch points have been polite and help solved any issues efficiently and effectively. Well done to all. Thanks to Carla and your team.

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Amazing prices, amazing customer service

published

Very competitive prices for excellent products. The customer service was always prompt, polite and very helpful. I look forward to shopping with Ceiling Fans Warehouse again in the future.

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Lyn
LynSouth East Queensland, QLD

Delivery - If I could give Zero I would

published

Do not buy through this company. The delivery company they use takes your parcel over an hour away if they do not follow your delivery instructions or they advise you need to pay more to have them redelivered and I have 3 days to action. Very very disappointing

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Ceiling Fans Warehouse
Andy M.Ceiling Fans WarehouseSend a private message
Lyn
Lyn
Ceiling Fans Warehouse
Andy M.Ceiling Fans WarehouseSend a private message
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Excellent

published

Lots of styles of fans at great prices with all the information needed on all the fans. Great customer service and fast at sending the products.

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Customer Service was Exceptional

published

The service that I have experienced from Leah has been exceptional. I would highly recommend touching base with Ceiling Fans Warehouse if in the market, and as an added bonus they are more than willing to sharpen prices if need be too...however I found their online pricing more than competitive from the outset. Well done!

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Robert Mayman
Robert MaymanGippsland, VIC
  • 2 reviews
  • 1 like

Great service

published

Ordered a couple of fans online (as I have ordered one before from them), received in good time. Had a question about one. This was sorted out within a couple off days. The after sales service was great, could not complain about it.

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John
JohnSouth East Queensland, QLD
  • 3 reviews
  • Verified

Service and Product Review

published

Ceiling Fans Warehouse's service was great they kept me informed of progress with my order and the fans arrived in fast time. The fans themselves are now installed and working well. Thanks to the team at Ceiling Fans Warehouse and their carrier Direct Freight Express for excellent service.

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michelle o.
michelle o.Sydney, NSW
  • 2 reviews

Awesome service

published

I was after a subfloor fan with some grunt, in a hurry. Camille and Molli were both amazing answering my questions efficiently and processing my order super fast. Ordered yesterday and received my delivery today! Friendly and efficient service all round, if only the rest of the world worked like this!
Michelle (Sydney)

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Robbo
RobboMelbou
  • 9 reviews
  • 5 likes

Great website, great after sales service

published

Have looked extensively over internet for my recent home fan purchase. Ceilings Fans Warehouse has the best range with easy comparison. Then needed support after purchase and the sales team were very quick to help. (Very hard to find such service these days)! Completely happy!

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Bill
BillSydney
  • 5 reviews
  • 5 likes

Quick and responsive after sales service

published

Ordered two large outdoor fans, one came with a part missing so I recommend checking everything before you book in your electrician.

The company was very quick to respond to my request in regards to the missing part and were super quick to post out that part within a few days.

Importantly, after sales service was easy and seamless to deal with so will definitely shop here again.
Unfortunately after sales service is only via email though, however they were very responsive so was not an issue.

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Bazza
BazzaMelbourne
  • 9 reviews
  • 10 likes

Amazing after sales service

published

No offense to this organization but I thought after almost 2 years since my purchase I was going to hit a brick wall with my questions. I couldn't have been more wrong. Both staff members where helpful, friendly, informative and efficient. My questions were clearly answered my call was logged and followed up. I would not hesitate to recommend this company and would happily purchase again. To the staff doing such an excellent job. Thankyou and Well done! Management should consider themselves very fortunate to have you both and I hope they value you because as a customer I certainly do. Thankyou very much.

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Adam
AdamHobart, TAS

Excellent follow up and service

published

After 6 months use had a rotation and a beeping issue with 2 fans ordered. They were replaced under warranty with no issue, prompt reply and replacement. Excellent customer service.

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Sarah
SarahSydney, NSW
  • 5 reviews
  • 7 likes

Very Onerous Returns Policy - BEWARE

published

If you need to return your fan, BEWARE!

They deduct $35 for an admin fee and also deduct money from the original freight, even if your original freight was 'free'. They then tell you to pay for the return freight to Victoria.
So the costs to you to return a fan end up being well in excess of $150!

They ask you to send photos of the unopened fan package and fill out forms online etc
They do reply to the emails with more emails but the process takes many days.
If you call and try to discuss a return, they tell you they only deal with returns via email.

My advice, if you are not 100% sure what you are buying will be correct for you, DO NOT BUY FROM CEILING FANS WAREHOUSE

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Ceiling Fans Warehouse
Andy M.Ceiling Fans WarehouseSend a private message
Sarah
Sarah
Ceiling Fans Warehouse
Andy M.Ceiling Fans WarehouseSend a private message
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Ceiling fans information and purchase

published

Have been dealing with Leah from Ceiling Fans Warehouse and her service has been extremely professional and helpful.
Highly recommend dealing with this company / employee.

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Gayle
GayleSydney, NSW

Service

published

I ordered a Polar Hunter Pacific 3 blade DC ceiling fan with light on one day and spoke with a very helpful receptionist (she was originally from the Philippines) who listened to what I had to say and was in no hurry to hang up. The fan arrived by courier the following day at my home in Sydney. The delivery man could not believe I had only ordered the fan the previous day. What great service and what a wonderful person answering the phone. I rang the day it arrived and spoke to the same person. Excellent service, thank you

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