Reviewer Photos & Videos
poor customer service
I have been using iherb for many years but recently I am unable to access my account. I have emailed now 10 times to be told the same thing. IT dept will not help. Be warned this might be a scam or their IT dept is easily hacked. I am disappointed and shocked by their lack of concern and help. Be warned as I would not want anything like this to happen to you.
- Verified customer
Satisfied with My Purchases. 5% Discount Coupon Code TSH804
Very user-friendly website. I love to use the top-selling section. It gives me an opportunity to discover the top-selling products. Also, they have very wide options for vitamin supplements and immune health. Always fast delivery and excellent service. On top of all that, you can always use a 5% discount on all of your purchases in the site with this code TSH804
- Verified customer
Dodgy & absolutely incompetent
Ordered supplements on 25/5/2020 after not receiving anything after a fortnight I sent an email to check the whereabouts and status, they use the “delay for to covid” excuse. Sent another some 2-3 weeks later complaining and asked to be compensated as this happened the previous time I made an order with them. Was told the order got lost in freight and that they would as a once off refund the paid amount (unsure if they would still send out and refund/compensate). They said they will be in contact again to organise refund but still haven’t heard from them!!
Products arrived before expected delivery date! Products are good quality was a bit concerned about fake products because of how cheap they were compared to other sites but everything is fine and I'm super happy that I saved about $50. Keep up the good delivery times and I will continue to use Iherb!
Fast shipping, received my products to Australian within a week! Everything I have purchased so far has been genuine. I returned a product that irritated my skin and received a refund within a few days. Great return policy, will definitely purchase from them again.
Arrives always so fast
Never an issue with customer service
Amazing Shipping (which also is why I will always go First to i-Herb, even before some in my country of Australia) but obviously support here as much as and where I can :-)
Love luv This Company and it's prices timing and Products
All very Impressive to me (and mine)
ThankYou i-Herb !
Support is pathetic
I've been buying from this crew for some years. They are reliable up until now. They sent me incorrect items. Trying to contact them for a refund/replacement is impossible email won’t go thru & chat is like talking to a brick wall. Very disappointed & probably won’t purchase again.
Great customer service and decent prices
I purchased something from iHerb just after COVID-19 kicked off. I was aware my package was coming from the US so wasn't too stressed about how long the shipping was going to take. I kept an eye on the tracking and it took a while to get to Australia and finally got delivered about 2 months after purchase. This didn't phase me given the current climate and I appriated that the tracking was updated in a timely manner. The package arrived yesterday and was in good condition and the products were as expected. I then received an email from iHerb to...day with a refund for my order. I was a bit confused as I had not requested one at all and as my package arrived I emailed back to find out why. Turns out iHerb were refunding based on the shipping taking so long which is totally out of there control. This kind gesture was much appreciated and total unnecessary for the company especially when my package was delivered. It's such a refreshing kind thing for a company to do and I would definitely recommend purchasing things from iHerb and I will be in the future.
Impressive customer service
I have been ordering from iHerb since August 2017 and have never experienced any problems with their products or neither receiving on the time estimated by them. However Aus Post 'lost' the parcel (Case: 32498642) and informed me after 2 months that the parcel had been returned because it was damaged. Turns out this was never the case as it 'miraculously' showed up today with a new address label printed thereon, repackaged, missing 2 items and two other items crushed flat. I thought I was going to have major issues returning the parcel to i...Herb but in a matter of minutes after talking to them online my request for a a refund was approved without any quibble. Kuddos to iHerb for their great customer service. I am deligted and impressed!
Great website to use
It's very easy to get protein powder/bars and supplements sent to your door. They've got a great selection to choose from and you can use points towards your next purchase. They often have sales and it's really easy to navigate the website.
I ordered a couple of products. Unfortunately the delivery address was wrong - entry mistake, and they were returned to sender. I could see this throught the tracking. They contacted me, got the correct address and promptly sent them back. No extra fee. Multiple email communications. Legit company. Great service, and products exactly as described
Best place in the world to get vitamins etc, IMO.
I get my stuff sent from the USA to Australia and with free postage it only takes about 2 weeks, sometimes only 1.
I am not sure why so many low reviews, but I cannot fault them.
Very good company.
- Verified customer
I couldn't believe it when my order turned up today.Ordered less than two weeks ago.With the way postage is I didn't expect to get it for a long,long time.They are to be congratulated. What a company.Everything was perfect.The prices are amazing too.
Sustained Release Niacin. Why is iherb selling this potentially dangerous product and not advising customers?
I have been a customer of iherb since last year and have been very happy with their prompt and reliable service. However, I posted the below review on their website on 8th May and approval is still 'pending'. Seems they only like reviews that praise them which makes reading their reviews less worthwhile if they are censored before posting. I also emailed them.
Sustained release Niacin is not good for you
By a process of elimination I have identified that this sustained release niacin is what is causing me extreme nausea. I have since found fr...
Good if you choose a carrier to fully track the delivery
I am revising my review of iHerb from a 1 star to a 4 star. My original 1 star was due to my frustration with the company over the use of one of their carriers, US Postal Service (USPS) that has not delivered successfully to Australia and is not trackable after leaving the US, apparently. Even the company can't tell me where the delivery has ended up.
However, I was happy with their 24x7 customer service and chat option, and the person was patient with me - eventually agreeing to refund me if the product didn't turn up after the first week...of June - 2 months after I ordered it. Given the COVID-19 situation I also need to cut them some slack, but I gave them feedback that USPS should not be used for Australian customers. I also wasn't happy about them advertising like they are an Australian business when they're a US/global business. Will wait to see how things go with that refund after the first week of June, as I believe my order is completely lost either by USPS (their website doesn't even mention delivery outside the US) but iHerb also offered me free delivery if I order again - which I did, using their fastest carrier, DHL, and they duly refunded the carrier fee (via Paypal that I used). Still waiting for that order, but it's trackable the whole way. Overall the company is good with communications (email communications usually receive an overnight response - US time zone) and do try to help fix problems. Their order & dispatch is relatively fast, and I will treat the USPS option as a one-off error. It's therefore a recommendation that Australian buyers don't use this carrier at this time, if it's available and provided as the free option. It's better to pay some more to have a fully trackable option with Australia Post or DHL. By way of comparison, I've bought other brands of a herbal remedy that I buy from iHerb in Australia but it has had less potency and cost the same, so one needs to check carefully one is obtaining value for money - even for products with the same quantity of active ingredient, the potency may not be the same for each. iHerb does offer the strong potency of the herbal product I purchased. I will leave a poor rating for postage, only to highlight the importance of selecting a carrier with full tracking.
I used iherb for a couple of years and was satisfied with service and product. I also liked using them as their website said 'iherb Australia' so I assumed it would be cheaper and easier to deal with them if I ever had any problems. This, I found out, was a bad mistake because they 'don't' have an office here, but simply have items shipped to a distribution warehouse (like a post office) in NSW. It's impossible and very expensive when something goes wrong - even if it's their fault.
Early this year, I ordered the same product I'd ordered many...
Hard to find items, postage always arrives fast
I've been shopping with them since 2017, never been disappointed.
Provide quality items you just can't get anywhere else at really good prices. Fantastic vitamin and beauty selection for vegans, those with allergies and a very good range of cruelty free products. They also have a international wide review system, if you're a cautious shopper you will love their review system (granted their auto translator for their international reviews is often off but you can understand the review well enough.)
When you order you have an option of Australia...Post or couriers, I always choose DHL Express as the postage is the cheapest for my orders ($3!! so cheap) and even in today's climate I'm still getting deliveries the same week I buy. EDIT: You can pay in a variety of ways now, not just credit card. So 5/5.
Questions & Answers
Whatt is the phone number for iHerb in Australia
You have the option of using their live chat session or submitting a support request. There's no direct phone number contact option but they've got 24x7 support which is better than many for an on-line store.
Where i can find iHerb in Melbourn
Type in au.iHerb.com and order from there. It is a US company but they ship extremely quickly and my products took less than a week to reach me in Brisbane.
Don't touch this company. I used them for a few years and they were terrific. But I don't know what's happened this year. They sent me the wrong order, then expected me to pay postage to return the wrong items and repay postage for what I had asked for and already paid for. Do yourself a favour and try another company. One of the other comments mentioned Vitacost - I might try them next time.
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