I was meant to be delivered 13-15th, ordered 8th. It's now showing up to the 20th! I ordered something from the well-known A**z*n on Sunday afternoon and had it delivered Monday lunchtime - that's how you operate a ecomm business - not give it to AusPost and fingers crossed.
So sick of the non-existent customer service with this mob. Getting a refund is a nightmare despite them professing it to be easy. I'll be using other companies from now on. Strange how everything is shipped from South Korea too.
Have been a customer for about 20 years. Delivery is 5-9 days by Aust Post with tracking, and cheap or free if you spend more than $80 (the amount changes sometimes). You can shop in AU dollars. A signature is required and can't be left if not home. All ingredients are listed, not so for Australian and NZ products, where only active ones are on… Read more
the label. Huge brand range and authentic, no counterfeits guaranteed. I've had no delivery issues in Aust. Melatonin shipping has resumed. CONS- 1. Previously you would receive a discount on your next order depending on how much you spent. Then that was replaced with $1 off for writing a review. There are now 1,000s of 5 star reviews with most being poor quality. People write anything just to get paid, and even saying they haven't started using it yet, or too soon to tell, or cut and paste other people's reviews! Honestly, most of the reviews are useless. iherb give ideas on what to write, with st^pid stuff like mention the quality of the product (how would you really know without lab testing it?) and the packaging. If you put in effort to write a helpful detailed review, it will only be read for maybe a month and then go into the abyss with so many reviews being written, as people will only read the first 2-3 pages of reviews. 2. Email support has been scrapped. You can only talk to a bot now and who doesn't hate that?!! Usually frustrating and a waste of time. E.g. IT issues and website errors can't be reported, etc. Bot said it can't report my issue that My Answers edits say Updated, when I've completed one, but are not consistently being published. 3. Inner parcel filling is plastic pillows. Should be paper, especially with all those plastic bottles, that are often 1/4-1/2 full.!
Reviews with attachments
Made a purchase, never recieved. Have tried all contact point but cant contact. This company is to hard to deal with if you have an issue. They have certain quiterias for contact and parcel not delivered is not one. The only response l have recieved is on my account saying refund refused. This is crazy because previous to this l have purchased a lot of items thru them, but will never purchase of them again.
I have a really bad experience with this company. First of all, I ordered more than $100 ++ tablets from it. I'm ordering from Australia. My parcel was meant to be sent in a rural town in NSW. However, the parcel was send to Melbourne in Victoria - an entire state away. I have contacted Auspost who advised to contact iHerb. Contacted iHerb support… Read more
by emails (they don't have phone) who then declined to refund or resend the items. The items are just pending collection "Ready to pick up" somewhere in Melbourne. I have flagged it multiple time to them, but request was "denied" and advised to "ready to pick up" the items in Melbourne. Completely preposterous. I would strongly not recommend anyone to buy from IHerb online. Completely unaccountable and the money is just wasted away.
Beware they do not meet Australian required standard for labelling of expiry dates. Very disappointed in iHerb not having expiry date on my vitamins just received. Expiry dates are required on vitamins in Australia to ensure the quality, safety, potency & effectiveness. After many attempts to get thru to iHerb to query why it was missing I was… Read more
advised some don’t have it & to contact the manufacturer.. r u serious!!! Surely iHerb know the legal requirements of the countries they sell to and follow those requirements. Eventually got to chat with a human and received a refund. Will never buy from them again and have reported them. .. and they now appear to be blocking me to write a review on their site.. KEEP AWAY FROM THEM!!!
- +3
STAY AWAY - Purchased over a $1000 worth of suppliments. Pooly packaged with a few bits of crumpled paper a 5 year old through in. Box was damaged in transit, tape busted and white powder inside the box due to 2 suppliments being damaged. Contacted iHerb Via chat as NO phone support is available. Chat crashed 20 to 30 times ( lost count ) while… Read more
discussing issue. They offered a $20 credit - knowing I need to spend over $80 to get free shipping - finally they offered to replace the damaged goods. Extremely disappointed I spent so much money and had such a poor experience. Never again iHerb.
When searching for Moringa Leaf from MRM Nutrition on their site I noticed that a crucial information on the label about the product containing chemicals including led has been erased. It is impossible to contact them, they don't allow any email communication, and the only customer service available is a non-human chat that cannot help at all. I… Read more
attached 2 photos from the product advertised by IHerb (without the warning) and 1 photo of the same product I bought from GoVita health food store, which contains the warning. I consider this a very serious issue that can affect people's health as they are purchasing the product without knowing there is led in it. There are Moringa products available on the Internet that are tested for chemicals and should not have led.
Cant stop autoship - doesnt show up in account and yet it keeps coming and I keep being charged. definitely would not do a regular order with them , this has been a nightmare and cant contact a human to stop it.
I'm a regular customer and have been happy to far. However I had a notification that my autoship order can't be shipped and there is no human I can reach out to , to find the reason why it can't be shipped. Just a merry go round of chats with a chatbot called joy.
I have experience purchasing tea from iherb. Some teas very poor quality. They will make you sick, vomiting. They trust ingredients. They are never tried products themselves.The ingredient list is incomplete. Many teas contain caffeine and black tea. They doesn’t mention it in ingredients list. Don’t trust description. Customer support is useless.
I have purchased from iHerb for many years, however recently they have started a rewards program where 'verified purchases' leave a review for an item. So I started paying attention to the 'verified reviews'. People are being monetarily rewarded for leaving reviews and if you start reading them, a lot of the reviews aren't even relating to the… Read more
product! I have seen reviews where people are saying the composition of ingredients are great...on a thermometer. Most other reviews are just ChatGPT copy and paste. And they are identical for different products. Due to this rewards program where people are being PAID, I can no longer accurately rely on reviews for products...which is the whole point of iHerb....
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I have been using melatonin for a number of years now and I herb now have stopped delivering to Australia. Boycott I herb
Contains bovine gelatine capsule ( from waste cow flesh skin etc read almost hidden fine print. Why not be upfront and tell people before they order?
Terrible service Still waiting on my delivery Over 2 months Requested a refund - it’s been declined No phone contact They don’t follow up on deliveries
Been waiting for yesterday for 2 ish months now finally got approved for a refund but that was 2 weeks ago and everrytime i text them they make me have to restart They have made me have more health issues than less
Doctors best have been great supplements I buy glucosamine chondroitin MSM plus hyaluronic acid
Latest follow-ups
Absolutely crooks !! Don't EVER auto ship products! They send you the order saying free shipping. The product itself is advertised on special cheaper than my auto ship price, but hey, free shipping right! So they auto ship my order, and STILL CHARGE ME SHIPPING !!! SCAMMERS !! Ony way to contact is by useless autobot. BUYER BEWARE !!!
Follow-up · +No help from customer support +Order form stated free shipping, yet I was charged anyway +cancelled autoship, I HOPE !!
- +4
NOT 100% FREE SHIPPING!! Pop up shipping information on each product doesn’t state the clear details. 《This details below would not find until before Place Order - Products Over $80:》 ○"Global Air with Tracking Free!" ○"Australia Post - $5.00 Flat… Read more
AU$5.00 shipping for orders over AU$80.00".
《Products Under $80:》
○AU$15.00 Global Air with Tracking Free for orders AU$80.00+ Full Tracking. Max AU$342.06 and 10 lbs (4.54 kg). No PO Box or Australia Post Parcel Locker.Best method available: iHerb will select Australia Post, Aramex, or DAI Post
○AU$11.43 Australia Post Flat AU$5.00 shipping for orders over AU$80.00. Full tracking. Max AU$342.06 and 10 lbs (4.54 kg).
○AU$24.88 FedEx Priority Full tracking. Max AU$932.89 and 150 lbs (68 kg). No PO Box
《To see the scam shipping information:》 Go to the product, Under the Add to Cart icon, Find the "i" icon at the end of the sentence:
Price includes GST + FREE shipping over AU$80.00 i ← Find the "i" icon next to the price and click.
"Free shipping is available for select shipping services. Per Australia Federal Parliament regulations, imported goods are subject to Goods and Services Tax (GST). Note, 10% GST for taxable products is included in the product price and not collected separately at checkout."
《To see the hidden shipping price without payment:》
Add to Cart (make it over $80) View the Cart Continue as guest Add full name (any), address, email address, Continue Close any pop up windows e.g. payment method - close x Click Edit next to Shipping Method
Finally find this simple clear details.
The shipping details: ○"Global Air with Tracking Free!" ○"Australia Post - $5.00 Flat AU$5.00 shipping for orders over AU$80.00". I choose "Global Air with Tracking Free!" I was expecting to receive between 5-7 days and I have received the items via Australia post. Ordered 13th and arrived 21st so 6th business day. Unclear shipping details until check out. Other than the hidden cost, the items are all good so far and expiry date as described.
Follow-up · The difference in choosing 'Global Air with Tracking Free!' is the shipping information on Australia Post start from the arrival to Australia until pick up and hold the item at the nearest Australia Post Office rather than PO Box number. I couldn't choose the delivery options to change delivery method (e.g. leave at the specified place, pick up… Read more
In-depth reviews
California Gold Nutrition is Herb’s own brand and the brand is tested by itest I was interested in the California Gold Nutrition New Zealand Green-Lipped Mussel with Ginger Extract and got the test result. After reading it, I was no longer interested in buying it as I was not going to poison myself as it contained the following heavy metals… Read more
Arsenic 5.989 mcg/g Cadmium 0.557 mcg/g Lead 0.419 mcg/g Mercury 0.013 mcg/g I was disgusted that Iherb was still selling the product to the public and these days one is unable to contact a human for whatever problem one has. The chat bod is just a waist of time. It does not even remember what question it has asked already. The delivery of orders has gone bad as well. The tracking of an order placed on 19.12.25 still says: Due to severe weather conditions, we're experiencing temporary delays which may affect your new or existing orders. – Date is unavailable. This had not changed for a long time. When I logged in it said however, order delivery unsuccessful on 31.12.25 and we were home all day.
iHerb - The Natural Organic Alternative to Healthcare – iHerb have helped improve my family's health over several years, including during the COVID19 pandemic. I began by purchasing vitamins, minerals and probiotics before moving onto organic herbs, spices, general groceries and make-up. Here are the results: -Supplements: Excellent brands I've trialled throughout the years: Swanson, NOW, Jarrow… Read more
Formulas, Doctor's Best, Natural Factors. I found each brand to be of high quality and well packaged. I now take probiotics exclusively in place of Nexium for proper gut function. In regards to Vitamin C, iHerb stock slow release tablets that can be swallowed. Preferable to the chewable ones found on the Australian market that stain easily.
-Organic herbs, spices: Frontier Co-op, California Foods. The results obtained from taking organic turmeric (California Foods) are amazing. I no longer need Paracetamol or Ibuprofen for monthly pain. I simply take 2 teaspoons of powder, 3 times per day mixed with vegetable juice - repeat for 10-12 days. After 2-3 months of cumulative use, your system should be detoxed thoroughly, but don't stop. Keep using this method every month.
-Groceries: I've managed to find Thai and Persian food ingredients such as lemongrass and sumac. Organic and of a very high quality.
-Make-up: Rimmel of London, Sierra Bees organic lip balm. This particular brand of lip balm is often on sale. I purchased a honey flavour pack of 6-8 for around $6.00 - the price of just 1 elsewhere. Best of all, they do not test on animals and are BPA & Borax free.
Other positives: -Coupon codes drop prices further. -'Try Me' products at very affordable prices. -Specials usually 50% off or more. -Easy layout of app.
My only semi-negatives are that iHerb do not stock any Australian brands like Blackmores and Swisse, the latter of which I use for heart health (CoQ10 high strength). Swisse is the best on the market. Additionally, iHerb would benefit from a rewards program more akin to Woolworths.
Shipping is free to Australia once order total reaches $80, very well packaged. Australia Post etc. Tracking included.
Highly recommend. :-)
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Flabbergasted at all the negative reviews – Flabbergasted at all the negative reviews by so many Australians. I am Australian myself and been dealing with iHerb ever since my doctor recommended them 15 years ago now. I have a feeling I already give feedback before, but after seeing so much negative, I felt compelled to voice my own opinion. I always give credit where it is due, and for me,… Read more
it is certainly due here. TBH, I am not a fan of dealing outside of Australia as I have a bank rule that stops all international transactions, and each time I buy from iHerb, I have to reverse the rule. But its worth it because I never once had an issue with them in 15 years. Is it just me or are we becoming a nation of wingers? My last order of over $300 was amazing. When I order I get some good discounts and free shipping over $80... how good is that? And to top it off, it arrive in 5 days from order date. Really, I can't ask for better than that. Beats me how they do that if the products are coming from the US. To all the guys and girls at iHerb... don't change a thing.
Positive reviews
Long time iHerb customer. Their shipping is very quick, and they have a huge range of vitamin supplements. I recently logged into my account to order, not realising my old address was on their records (I often checkout as guest so I don't get to see what address was at their end!), and they were extremely helpful in contacting AMS to get my… Read more
parcel re-routed. Took a while due to Australia Post incompetence, but it go here. It was my fault, but iHerb were great in helping me sort it out.
Having been informed about the excellent quality of the iHerb products, I recently made an order of the incorrect item. iHerb were absolutely fantastic!!! Being a weekend even they rectified the error within hours. Their customer service is absolutely fantastic! I am eagerly awaiting my product and will happily write a review regarding the result of taking their scientifically proven product! Thank you iHerb!
I herb has a huge and varied range of high quality products and their shipping turn around times and delivery for international orders is absolutely excellent. Their products are genuine brand products and I have ordered many products to Australia that arrived super fast. Very happy and will keep buying from this company.
Negative reviews
Ordered a blood test kit, it came back A positive. It didn’t seem right so I got it done at my doctors, and it came back o positive. Wouldn’t trust these guys lol
I was doing well with this Company until I went onto Autoship andSave and there true colours show. I found that autoship was being received long before I ran out of suppliments. I have been trying to cancel. What they do not tell you is that you cant cancel. Their instructions dont work.. The only thing I can do now is try to close the account.
I bought one product in IHerb. I told them that i am NEVER home because i work during the entire day. They keep coming to my address and they expecting me to be home to deliver the PROduct. As Im never home, the product is being sent to AUS POST. I don’t have time to go to AUS POST, that’s why i buy things online. I asked for refund and they dinied, they say the product is at the AUS POST.
Recent reviews
Very poor search. Search for Vitamin E from Life Extension (a US based company with exceptional quality of supplements) and a mass of other Vitamin E's show up. OK, I'll search for just 'Life Extension'. Now I get 7 pages of their vitamins to scroll through to locate the pic go the vitamin E bottle. Amazon and others have easy to use websites 20 years ago.
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