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iHerb

iHerb

3.1 from 389 reviews

Reviews

(175)
(18)
(12)
(29)
(155)
  • Product Quality
    3.5 (59)
  • Return Claim MadeYes (14) · No (57)
  • Shipping
    3.2 (50)

Reviewer Photos & Videos

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Matt

MattGreater Melbourne (Outer), VIC

  • 3 reviews

Coronavirus removal of all discounts - to "help" customers!!

published

I am a regular customer of iherb.com. Recently, “to help all of our customers”, they have removed both the bulk product discount of 5%, as well as the customer loyalty discount (using code 10LOYALTY).

When I asked why, I was told it was to “help” customers during this time.

?????????

I used to have a good regard for iherb, but their greed during a crisis is disgusting. I have placed my first order with Vitacost.

Product Quality
Shipping
Return Claim MadeNo
  • Verified customer

Wide range of products at good prices

published

I have been buying online from iherb for nearly 10 years now and they have never let me down.
Their delivery service is fast, and free, if you buy over a certain amount. Vitamins etc are usually cheaper and often of better quality than you can buy in Australia and I love the variety of bath and beauty products they have.

Product Quality
Shipping
Return Claim MadeNo
wild w.

wild w.Greater Melbourne (Metropolitan), VIC

  • 3 reviews

Great Customer Service!

published

I chose DHL on checkout. However, during payment it changed to normal deliveries. I reached out to the team and they change the shipping to DHL without any costs that I have to bear. Kudos to iHerb!

Product Quality
Shipping
Return Claim MadeNo
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Teresa A.

Teresa A.

  • 4 reviews
  • Verified customer

Fast shipping - amazing range

published

I am so happy with the pricing and variety of vegan supplements here. They have a good range of food products too, I get my vegan stock from here as well. Free shipping and they have some good sales on often, I always get my order within a week!

Product Quality
Shipping
Return Claim MadeNo
Jenny30

Jenny30South East Queensland, QLD

  • 19 reviews

Very Happy

published

I have purchased a number of times from iHerb and have always been happy with the service and the product I buy. They ship very promptly and I got free shipping over $AU30. Took under a week from ordering to receiving, shipped from US to Australia. I buy Dr Woods Raw Black Soap with Shea Butter and am very happy with the product.

Product Quality
Shipping
marita

marita

  • 2 reviews

PO sent

published

I buy from iherb never had a problem but I never looked at my email because I expected they would advise me with another email Noticed it had been sent to PO went to PO they sent it back to iherb Hoping for refund

Shipping
Return Claim MadeYes

Misleading and dishonest

published
Product Quality
Yulie

YulieSydney, NSW

  • 2 reviews
  • Verified customer

Shampoo is very thin consistency - suspicion of tempering with water

published

I purchased Mane N Tail shampoo recently and has been very disappointed with the quality of the products. I have been using Mane N Tail for a long time, so I know exactly how thick is the shampoo consistency. I suspect my shampoo has been tempered with water by this company. Never want to deal with this company anymore, I feel I have been cheated.

Product Quality
Return Claim MadeNo
Dave

Dave

  • 3 reviews

Bit dodgy

published

Purchasing a product which had a discount, when I got to PayPal to pay, the discount suddenly disappeared, talk to them on chat, they ask me to hold while they look into it and then cut me off saying I wasn't there and they had to wait to long. Then suddenly I'm onto another person, who asks me to tell them the problem, all over again, and then again ask "can I hold", just like last time. Then suddenly no response from them. I don't think I will be purchasing from them, they seem pretty dodgy.

Return Claim MadeNo
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Dodgy try to avoid dealing with these mf

published

I purchased a few product and spent over a hundred dollars, it was shipped to an incomplete address which i never provided!!! As the result my packaged has been lost and now they are not giving me refund as it was their mistake

Product Quality
Shipping
Return Claim MadeYes

Snail delivery

published

They stated the delivery time with the between dates which was 2 weeks after I ordered. A week after the latest date still no product. Turned up nearly 1 month from date of ordering.

Shipping
Return Claim MadeNo
Elise

EliseIllawarra, NSW

  • 4 reviews

Delivered wrong amount of items and have not responded to emails

published

I ordered 3 bottles of Melatonin as I live in Australia and didn’t want to have to order too regularly. But when I received the delivery there were only 2 bottles inside. I double checked the invoice and I had paid for 3 bottles. I sent a complaint to customer service and never received an answer. I am very unhappy about my purchase and the quality of customer service through iHerb, will not be purchasing again.
(Note: I placed this review on the iHerb page and was just notified that they removed my review, but have still not bothered to contact me or even attempted to rectify my issue.)

Product Quality
Return Claim MadeNo

Fake items

published
Product Quality
Shipping
Return Claim MadeYes
NS

NSSydney, NSW

  • 3 reviews

Massive price hikes for Australia

published

I've been buying from iherb for many years. They always were reliable and had great items at good prices. Not anymore. The recent price hikes just for Australian customers are unethical. I bought the same product a few months ago for 33. It is now 43. This is not due to exchange rates or the au consumer tax. the same product is available for 23 USD which equates to 33AUD. How on earth can they justify such a massive increase to one country and not another. Clearly they don't want Australian customers anymore. I certainly can't afford those prices and won't support such a greedy company.

Jane

JaneWide Bay-Burnett, QLD

Happy customer

published

I placed my first order with them recently and received my products sooner than I expected. The prices are reasonable and I will be placing more orders in the future. No problems at all.

Product Quality
Return Claim MadeNo
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Antoinette

AntoinetteLake Macquarie

  • 4 reviews

Never again!

published

I had been purchasing from iHerb for years. If you had a problem with a product they would get back to you and replace it no questions asked. This obviously no longer happens. On three occasions I have tried contacting them regarding issues with a couple of products. These have been continually ignored.

Return Claim MadeYes

Cancelled my order

published

I’ve tried to place a number of orders with this company and each time it has been cancelled by them “because they haven’t received a bank authorisation “. I’ve tried a number of cards and methods with the same out come. The customer service was a bot that kept saying the same thing and solved nothing. So I’ve given up. Shady as hell! How they stay in business I’ll never know.

Product Quality
Shipping
Return Claim MadeNo
Sara

Sara

  • 2 reviews

Use them regularly

published

I have been buying my supplements from iHerb regularly for the last couple of years & never had a problem. If anyone is looking for a discount code you can use VNG159. Just add it to your cart & it gives up to 10% off :) I wrote it down and use it for every order

Product Quality
Shipping
  • Verified customer

Rubbish company

published

Do not buy from this company, unless you are happy to pay huge import duties up to 60%, of course they dont tell you this...just look at their reviews on varioys sites, shocking....buy elsewhere

Product Quality
Shipping
Return Claim MadeNo

Super fast shipping

published

Ordered 3 items and arrived super quick under a week. Strange to read a few bad reviews as I can’t fault them . Will order again 100% so efficient 1st time round !

Product Quality
Shipping
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Questions & Answers

Sabah A.

Sabah A.asked

Where i can find iHerb in Melbourn

2 answers
marita
marita

I'm in Queensland they are based
In US I buy online

Jenny30
Jenny30

Type in au.iHerb.com and order from there. It is a US company but they ship extremely quickly and my products took less than a week to reach me in Brisbane.

Jean

Jeanasked

How can I phone iherb.au? I have just placed an order online an paid with paypal but an error occurred and I was unable to return to I-Herb after completing payment

1 answer
JEFF
JEFF

no idea, send them an email, they wouldn't want to spent money on customer service.

Sandy

Sandyasked

Have been trying to place an order for 45 minutes and cant get through ,get to PayPal and then it goes back ,whats wrong with your site ? I wanted products before bfeleven finishes
,

1 answer
Mee2
Mee2

Hi Sandy, 45 min is way too long, firstly make sure your connection (internet) is secure and not being slowed by background apps. Id restart computer and try again. If still no good, try calling them, they are great communicators.

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