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Coronavirus removal of all discounts - to "help" customers!!
I am a regular customer of iherb.com. Recently, “to help all of our customers”, they have removed both the bulk product discount of 5%, as well as the customer loyalty discount (using code 10LOYALTY).
When I asked why, I was told it was to “help” customers during this time.
I used to have a good regard for iherb, but their greed during a crisis is disgusting. I have placed my first order with Vitacost.
- Verified customer
Wide range of products at good prices
I have been buying online from iherb for nearly 10 years now and they have never let me down.
Their delivery service is fast, and free, if you buy over a certain amount. Vitamins etc are usually cheaper and often of better quality than you can buy in Australia and I love the variety of bath and beauty products they have.
- Verified customer
Fast shipping - amazing range
I am so happy with the pricing and variety of vegan supplements here. They have a good range of food products too, I get my vegan stock from here as well. Free shipping and they have some good sales on often, I always get my order within a week!
I have purchased a number of times from iHerb and have always been happy with the service and the product I buy. They ship very promptly and I got free shipping over $AU30. Took under a week from ordering to receiving, shipped from US to Australia. I buy Dr Woods Raw Black Soap with Shea Butter and am very happy with the product.
Misleading and dishonest
They mislead me on their website, not saying what the currency was because I went to their New Zealand version of their website so naturally expected it to be in NZD dollars. At no point did it say they would charge me in USD, right through the ordering process, even the confirmation email I received.
I only found out they had charged me in a different currency when I saw my bank statement and saw they had charged me over $50 more than what they said.
I told them about it straight away, they said it’s my fault as I could have changed the curr...
- Verified customer
Shampoo is very thin consistency - suspicion of tempering with water
I purchased Mane N Tail shampoo recently and has been very disappointed with the quality of the products. I have been using Mane N Tail for a long time, so I know exactly how thick is the shampoo consistency. I suspect my shampoo has been tempered with water by this company. Never want to deal with this company anymore, I feel I have been cheated.
Purchasing a product which had a discount, when I got to PayPal to pay, the discount suddenly disappeared, talk to them on chat, they ask me to hold while they look into it and then cut me off saying I wasn't there and they had to wait to long. Then suddenly I'm onto another person, who asks me to tell them the problem, all over again, and then again ask "can I hold", just like last time. Then suddenly no response from them. I don't think I will be purchasing from them, they seem pretty dodgy.
Dodgy try to avoid dealing with these mf
I purchased a few product and spent over a hundred dollars, it was shipped to an incomplete address which i never provided!!! As the result my packaged has been lost and now they are not giving me refund as it was their mistake
Delivered wrong amount of items and have not responded to emails
I ordered 3 bottles of Melatonin as I live in Australia and didn’t want to have to order too regularly. But when I received the delivery there were only 2 bottles inside. I double checked the invoice and I had paid for 3 bottles. I sent a complaint to customer service and never received an answer. I am very unhappy about my purchase and the quality of customer service through iHerb, will not be purchasing again.
(Note: I placed this review on the iHerb page and was just notified that they removed my review, but have still not bothered to contact me or even attempted to rectify my issue.)
Au.Iherb product significantly different from original manufacture sunpotion.Com
1. Missing powder, almost up to 1/3 in cordyceps, missing powder 1/5 in ashgawanda product. They think this is ok?
2. No customs opened letter. Customs did not remove the inner seals.
3. No inner seals on any of the 3 products from au.Iherb. All originals from sunpotion contain seals. Again they claim this is ok.
4. Significantly different texture and smell compared to original in shea butter product. Trying to claim there is a difference in manufacture, when I have the original from sunpotion.Com to compare.
Massive price hikes for Australia
I've been buying from iherb for many years. They always were reliable and had great items at good prices. Not anymore. The recent price hikes just for Australian customers are unethical. I bought the same product a few months ago for 33. It is now 43. This is not due to exchange rates or the au consumer tax. the same product is available for 23 USD which equates to 33AUD. How on earth can they justify such a massive increase to one country and not another. Clearly they don't want Australian customers anymore. I certainly can't afford those prices and won't support such a greedy company.
I had been purchasing from iHerb for years. If you had a problem with a product they would get back to you and replace it no questions asked. This obviously no longer happens. On three occasions I have tried contacting them regarding issues with a couple of products. These have been continually ignored.
Cancelled my order
I’ve tried to place a number of orders with this company and each time it has been cancelled by them “because they haven’t received a bank authorisation “. I’ve tried a number of cards and methods with the same out come. The customer service was a bot that kept saying the same thing and solved nothing. So I’ve given up. Shady as hell! How they stay in business I’ll never know.
Use them regularly
I have been buying my supplements from iHerb regularly for the last couple of years & never had a problem. If anyone is looking for a discount code you can use VNG159. Just add it to your cart & it gives up to 10% off :) I wrote it down and use it for every order
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Questions & Answers
Have been trying to place an order for 45 minutes and cant get through ,get to PayPal and then it goes back ,whats wrong with your site ? I wanted products before bfeleven finishes
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