Reviewer Photos & Videos
- Verified customer
Supposed 600mg = 290mg on my scales!
Order arrived in five days, which was great. Unfortunately instead of 300mg I was sent 600mg capsules.
To top it off, there was no 600mg in the capsules as per my scales.
Brand new scales, calibrated.
As I was close to running out, I didn't have another five days to wait for a new order.
Having to administer 450mg twice a day I had to buy a mg scale for precise measurements.
First response from support told me that I received the right order, with some blurb about serving size and a link to check the statement she made. The link was to the ...
Awesome Fantastic Great. Highly recommend
It was super easy to place my orders. My items arrived so quick, with tracking for peace of mind. Ive had such great experience with iherb, i will most definitely order with them ag asin. Thank you for your speedy delivery and high quality products.
- Verified customer
Hacker changed email address, no customer service support
Someone hacked into my account and somehow changed my email address and password. I can't sign in and I'm not receiving a 6 digit verification code when I'm trying to change my password. I received an email today stating a refund is coming through for my last order but I never requested a refund and received my order in full. I also received an email today stating my email address was changed and, if it wasn't me, to change my password. How can I change my password without knowing the email address changed by a hacker? I tried emailing their in...fo email but just received a auto generated response saying to log in to chat to someone. I then get an email stating my request has been escalated and I'd receive a reply within 72 hours. That was on the 10th February 2021...... I am still waiting on a reply!! Stupidly I've saved my credit card details on the site as I've been with them for years and years, but now, when I need support, there is absolutely no way of me contacting them. Even the phone number I found on google is for USPS, not iHerb. Absolutely disgraceful customer service. No idea what I'm going to do now.
Hi just ordered items applied for the discount and was told it was applied. The final checkout said no discount. Disappointing and makes me wonder as I tried to contact them and it refused to accept my messages. I like their service and products but they may lack ethical actions in caring for regular customers. That's my gripe for the day.
Removing Negative Reviews from Their Site
They remove negative reviews from the site even when it is clearly verified purchase.
Customer service is also very poor - I didn't have my parcel delivered and I coudn't get any resolution from iherb, I lodge (and successfully) got money back from my bank iherb blocked my account. After trying to resolve refund via customer service I just gave up and don't buy from them
Had I made a mistake? NO!!
Reading all these reviews I was thinking I had made a mistake after placing a first time order.
Email responses were fast and the items were deliver to rural NSW Australia 10 days from payment
Items were 50% cheaper than anywhere else in Australia and shipping was only AUD 5.48
Will definitely use again
Very bad customer service
Hi and thank you for your confirmation, but I must be honest and let you know that chatting to a bot instead of a human to resolve my issue was the most frusting thing I've ever done...I hope to hear from a human please ...my issue is that I have been restricted from using my account with no explaination at all, this happened shortly after my last order of 3 tubs of colostrum...if your intention was to block me from my account then why take money out of my account? it doesn't make sense and is quite rude as I have been a loyal customer to your ...company ...can I please again request to hear from a human before I place my review about the treatment I've received and the way in which you handle your complaints...thanks again, hope to hear from a human soon.
Terrible Service, withheld my money
I made a purchase and was deceptively charged USD rather than AUD. I contacted iHerb immediately and was advised my order was cancelled and that I would be refunded. Money has still yet to be returned to me and after countless follow ups, I am advised it could take another 7 to 15 business days. Quick to take money, and difficult to return money that is rightfully and legally mine. Buyer beware!
- Verified customer
Ripp off and never got the products
I ordered protein bars for 137 pounds from them and chose the delivery to be done to Hungary to my father who suffers from lung cancer and has zero appetite and only things he is willing to eat is protein shakes and protein bars.
I ordered from them before in similar value to the UK, as I also used these bars for weight loss as a healthy snack. I had no issues with the previous orders to the UK and the very same protein bars were delivered to my address in UK with no issues. When I asked these to be delivered to Hungary, the DHL called ahead of...
Iron deficiency and Vitamin D deficiency! Shocked! Even after years of use!
They will not let me post a negative review on their site so I'm posting it here
Vitamin D, High Potency, 1,000 IU, 120 Veg Capsules
I’ve taking this product for over a year and my latest blood tests show that I’m still deficient in vitamin D. These don't work. Don’t waste your money on garbage. Only buy from doctors recommendations. I’m never buying any product from iherb again.
MegaFolinic, 800 mcg, 120 Tablets
I've been buying and taking these supplements since 2017 to cover all basis. And my latest blood test shows I am very low in iro...
Didn't send me my package nor a refund
I got an order for $85 8 months ago but it never came. After 1 month I kept contacting customer services but told me my package may take longer time to arrive and I have to wait. After 6 months they told me they cannot make a refund.
Questions & Answers
has anybody had trouble being able to return products at the same shipping costs that i herb sent it for
i have asked if they can send me a label for a reply paid , then they could deduct shipping costs from return of stock For me to return to USA from AUS will cost a fortune. Iknow companies can do this as they have a dedicated account. At the moment IHERB does not seem to be compromising . I am still waiting for a call from management
Whatt is the phone number for iHerb in Australia
You have the option of using their live chat session or submitting a support request. There's no direct phone number contact option but they've got 24x7 support which is better than many for an on-line store.
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