iHerb

I have used iHerb for almost 20 years... What a disappointment this company has become... I ordered my supplements with a 20% discount. The order arrived in Australia but the carrier reported it as damaged, iHerb requested that the carrier return the order. So I received none of my order... nearly a week after order arrived in Australia I found… Read more

this all out... Jumped onto support to find out how ot fix this...

They took my details and the Anti Intelligence Bot (seriously the annoying Microsoft Paper Clip 30 years agi had more intelligence!) told me I cannot be put through to a human... and to wait for 2-4 hours for an email. I told the chat bot (for want of a better term) that I needed it reshipped... it said the notes were added to the ticket...

I waited...waited... 2am... still no email... later in the day a refund goes through... clearly they do not care about customer or customer needs... when thing work.. they work well.. although I note nearly 20 years ago the value was real but today to get decent value you need to subscribe to products etc.. they even renegged on their lifetime membership discount they offered me if I soent X dollars within a specific time which I did... the company has continually declined as they grow larger.. I even called the US number and only automated and voice mails... you cannot speak to anyone... so don't even try...

I have a problem with a recent purchase from iHerb. They have now become a nightmare to deal with if there is a problem. It has to be done by chat and I just kept being taken around in circles. I have dealt with them for over 10 years and they were great but now terrible

Will never buy off then again. Purchased a product worth $67. It never arrived. After anout 5 attempts to contact them via their support, I was promised a store credit. 6 months later, another 5 attempts to contact them... nothing. Disgusting!!!

Pah... this site based in the USA and decided to send me a message asking for a review. For one thing its probably not a good prompt to do this for someone unhappy with your customer service and trading policy. I am disturbed by the stupidity of… Read more

your refund process(actually when I think of it it is just a matter of not being bothered to fulfil the replacement as it may cost them more to di this then to have one very unhappy customer. My preference for a damaged ie empty item was replacement but no common sense did not prevail and I was forced into a refund. You really need to look at this IHERB. I ordered two identical items and one turned up fine and the other was empty/ Looking at the packaging I daresay it was leaking in transit. I opted for a fulfilment of my order not a refund as I wanted the item. Instead this was refused and I was forced into a refund or nothing I guess. Whatever happened to customer service and fulfilling valid orders? Did they think i claimed one item was empty when it wasnt? Who knows... I realise it would probably cost the company to resend the item but isnt that was this company is supposed to do... Anyway I gave it one star because a poor showing at meeting a customers expectation. Cant say Ill use it again unless there is no other option which of course in this world of customer fulfilment there absolutely is. POOR SHOW IHERB!!!!!

I Can buy from iHerb in Australian dollars AUD. I can see the cost in AUD and I can easily get enough product to achieve free delivery. The products arrive in a few days. The product range is very extensive and great quality and well priced. I buy a… Read more

number of products from iHerb that I cannot get elsewhere. Based on great prices and great products and extensive range, I get nearly $100 AUD of products every month from iHerb. This is made even better by their further discounting of the price when bought on automatic ordering, and within this I have total freedom to skip any product at any time.

Horrible, dishonest company and zero customer support – This is the absolute WORST most unprofessional company I have ever dealt with. I found them in IDme as giving military discounts. So I assumed they were legit and I was excited to start getting my supplements from a company that honored those who… Read more

serve. I signed up and made my first order (which totaled $220 with the discount) and got a confirmation and shipping notice. The day it was to be delivered, my husband and I were both here and even working on our front porch painting the shutters. Yet, when I checked the tracking at the end of the day to find out where the package was, I saw "attempted delivery, Unsuccessful." I then checked our security cameras to confirm there was no attempt (so their carrier Tforce lies!) and then called the carrier who said, too late we already sent it back. So then I tried to contact iHerb to find out how soon I could get another shipment and discover this is no way to speak to a human being. I understand not having agents take orders but if there is a problem with an order, they need to make a person available. I had 3 tries with the message system and 2 tries with the chat feature. I thought I had finally succeeded in getting it worked out but then got an e-mail that said the refund was cancelled (as I didn't want a refund, I wanted a reshipment) but a new order made that was charging me again. I tried desperately to reach someone and even found their corporate number for the HR dept and left a message that was never returned. It was an unbelievable sequence of frustrating and confusing mistakes made as a result of a lying carrier and a company too cheap to provide even the slightest customer support. To top it off, when I went to log in to check to see if they might have shipped a 2nd order, which they never actually shipped, I found they had deactivated my account. Unbelievable. Thankfully, credit card companies reverse charges. This company should be shut down.

If I could give a negative number, I would. I used Vitacost a lot, then they must have been taken over by iHerb. There was a coupon to try iHerb, so I did. EACH TIME, the order was immediately canceled. (Dates 5/8, 5/9, 5/17). I reached out via their "leave us a message" and got an email "answer" DAYS later telling me it was just a glitch & to… Read more

"try later." Well, it was obvious they hadn't read the message which explained that I'd already tried a day later with the same result! Then, I tried a week later. Still immediately canceled! Then, to crown it all, they place THREE CHARGES to my CC...on the canceled orders. Did not reverse the charges. They have ZERO customer service, just chat bots that are not well trained. DO NOT USE THEM. AVOID THEM AT ALL COSTS.

The product range is great but delivery is atrocious in Australia it travels around Australia into interstate to different States goes on a goat track delivery people leave products outside in the rain which should be taking care of and taken them back to the post office if no one's home not a great company to deal with there is no care once a product leaves their warehouse

I was meant to be delivered 13-15th, ordered 8th. It's now showing up to the 20th! I ordered something from the well-known A**z*n on Sunday afternoon and had it delivered Monday lunchtime - that's how you operate a ecomm business - not give it to AusPost and fingers crossed.

So sick of the non-existent customer service with this mob. Getting a refund is a nightmare despite them professing it to be easy. I'll be using other companies from now on. Strange how everything is shipped from South Korea too.

Have been a customer for about 20 years. Delivery is 5-9 days by Aust Post with tracking, and cheap or free if you spend more than $80 (the amount changes sometimes). I've no delivery issues. I choose Global Air for shipping, and Aust Post deliver those orders. I've never had any problems with delivery. You can shop in AU dollars. A signature is… Read more

required and can't be left if not home, although I've asked my postie to leave my iherb packages if I'm not home and he does that. All ingredients are listed, not so for Australian and NZ products, where only active ones are on the label. Huge brand range and authentic, no counterfeits guaranteed. I've had no delivery issues in Aust. Melatonin shipping has resumed. All product pages show expiry dates and it's on the bottles. CONS- 1. Previously you would receive a discount on your next order depending on how much you spent on your previous order. Then that was replaced with $1 off for writing a review. There are now 1,000s of 5 star reviews with most being poor quality. People write anything just to get paid, and even saying they haven't started using it yet, or too soon to tell, or cut and paste other people's reviews! Honestly, most of the reviews are useless. iherb give ideas on what to write, with useless stuff like mention the quality of the product (how would you really know without lab testing it?), and to comment on the packaging, which is just a plastic bottle. If you put in effort to write a helpful detailed review, it will only be read for maybe a month and then go into the abyss with so many reviews being written, as people will only read the first 2-3 pages of reviews. UPDATE: The new terms for the review points is that they now have an expiry date, which in ONLY 30 days! That means you'll have to make a purchase within 30 days for every review you write to use the $1 reward. This was brought to my attention 27.6.26 when I was looking at the current specials on the site and saw a notice saying my reward points will expire in 4 days. My last purchase was 5.6.26. I looked up the info on rewards, and saw the new information on expiry dates. 2. Email support has been scrapped. You can only talk to a bot now and who doesn't hate that?!! Usually frustrating and a waste of time. E.g. IT issues, problems with autoship, and website errors can't be reported, etc. Bot said it can't report my issue that My Answers edits say Updated after I've completed them, but are not consistently being published. 3. Inner parcel filling is plastic pillows. Should be paper, especially with all those supplement plastic bottles they sell, that are often 1/4-1/2 full.!

Long time iHerb customer. Their shipping is very quick, and they have a huge range of vitamin supplements. I recently logged into my account to order, not realising my old address was on their records (I often checkout as guest so I don't get to see what address was at their end!), and they were extremely helpful in contacting AMS to get my… Read more

parcel re-routed. Took a while due to Australia Post incompetence, but it go here. It was my fault, but iHerb were great in helping me sort it out.

Ordered a blood test kit, it came back A positive. It didn’t seem right so I got it done at my doctors, and it came back o positive. Wouldn’t trust these guys lol

I was doing well with this Company until I went onto Autoship andSave and there true colours show. I found that autoship was being received long before I ran out of suppliments. I have been trying to cancel. What they do not tell you is that you cant cancel. Their instructions dont work.. The only thing I can do now is try to close the account.

Having been informed about the excellent quality of the iHerb products, I recently made an order of the incorrect item. iHerb were absolutely fantastic!!! Being a weekend even they rectified the error within hours. Their customer service is absolutely fantastic! I am eagerly awaiting my product and will happily write a review regarding the result of taking their scientifically proven product! Thank you iHerb!

I bought one product in IHerb. I told them that i am NEVER home because i work during the entire day. They keep coming to my address and they expecting me to be home to deliver the PROduct. As Im never home, the product is being sent to AUS POST. I don’t have time to go to AUS POST, that’s why i buy things online. I asked for refund and they dinied, they say the product is at the AUS POST.

Very poor search. Search for Vitamin E from Life Extension (a US based company with exceptional quality of supplements) and a mass of other Vitamin E's show up. OK, I'll search for just 'Life Extension'. Now I get 7 pages of their vitamins to scroll through to locate the pic go the vitamin E bottle. Amazon and others have easy to use websites 20 years ago.