Pah... this site based in the USA and decided to send me a message asking for a review. For one thing its probably not a good prompt to do this for someone unhappy with your customer service and trading policy. I am disturbed by the stupidity of your refund process(actually when I think of it it is just a matter of not being bothered to fulfil… Read more
the replacement as it may cost them more to di this then to have one very unhappy customer. My preference for a damaged ie empty item was replacement but no common sense did not prevail and I was forced into a refund. You really need to look at this IHERB. I ordered two identical items and one turned up fine and the other was empty/ Looking at the packaging I daresay it was leaking in transit. I opted for a fulfilment of my order not a refund as I wanted the item. Instead this was refused and I was forced into a refund or nothing I guess. Whatever happened to customer service and fulfilling valid orders? Did they think i claimed one item was empty when it wasnt? Who knows... I realise it would probably cost the company to resend the item but isnt that was this company is supposed to do... Anyway I gave it one star because a poor showing at meeting a customers expectation. Cant say Ill use it again unless there is no other option which of course in this world of customer fulfilment there absolutely is. POOR SHOW IHERB!!!!!
If I could give a negative number, I would. I used Vitacost a lot, then they must have been taken over by iHerb. There was a coupon to try iHerb, so I did. EACH TIME, the order was immediately canceled. (Dates 5/8, 5/9, 5/17). I reached out via their "leave us a message" and got an email "answer" DAYS later telling me it was just a glitch & to… Read more
"try later." Well, it was obvious they hadn't read the message which explained that I'd already tried a day later with the same result! Then, I tried a week later. Still immediately canceled! Then, to crown it all, they place THREE CHARGES to my CC...on the canceled orders. Did not reverse the charges. They have ZERO customer service, just chat bots that are not well trained. DO NOT USE THEM. AVOID THEM AT ALL COSTS.
The product range is great but delivery is atrocious in Australia it travels around Australia into interstate to different States goes on a goat track delivery people leave products outside in the rain which should be taking care of and taken them back to the post office if no one's home not a great company to deal with there is no care once a product leaves their warehouse
Reviews with attachments
Made a purchase, never recieved. Have tried all contact point but cant contact. This company is to hard to deal with if you have an issue. They have certain quiterias for contact and parcel not delivered is not one. The only response l have recieved is on my account saying refund refused. This is crazy because previous to this l have purchased a lot of items thru them, but will never purchase of them again.
I have a really bad experience with this company. First of all, I ordered more than $100 ++ tablets from it. I'm ordering from Australia. My parcel was meant to be sent in a rural town in NSW. However, the parcel was send to Melbourne in Victoria - an entire state away. I have contacted Auspost who advised to contact iHerb. Contacted iHerb support… Read more
by emails (they don't have phone) who then declined to refund or resend the items. The items are just pending collection "Ready to pick up" somewhere in Melbourne. I have flagged it multiple time to them, but request was "denied" and advised to "ready to pick up" the items in Melbourne. Completely preposterous. I would strongly not recommend anyone to buy from IHerb online. Completely unaccountable and the money is just wasted away.
Beware they do not meet Australian required standard for labelling of expiry dates. Very disappointed in iHerb not having expiry date on my vitamins just received. Expiry dates are required on vitamins in Australia to ensure the quality, safety, potency & effectiveness. After many attempts to get thru to iHerb to query why it was missing I was… Read more
advised some don’t have it & to contact the manufacturer.. r u serious!!! Surely iHerb know the legal requirements of the countries they sell to and follow those requirements. Eventually got to chat with a human and received a refund. Will never buy from them again and have reported them. .. and they now appear to be blocking me to write a review on their site.. KEEP AWAY FROM THEM!!!
- +3
STAY AWAY - Purchased over a $1000 worth of suppliments. Pooly packaged with a few bits of crumpled paper a 5 year old through in. Box was damaged in transit, tape busted and white powder inside the box due to 2 suppliments being damaged. Contacted iHerb Via chat as NO phone support is available. Chat crashed 20 to 30 times ( lost count ) while… Read more
discussing issue. They offered a $20 credit - knowing I need to spend over $80 to get free shipping - finally they offered to replace the damaged goods. Extremely disappointed I spent so much money and had such a poor experience. Never again iHerb.
When searching for Moringa Leaf from MRM Nutrition on their site I noticed that a crucial information on the label about the product containing chemicals including led has been erased. It is impossible to contact them, they don't allow any email communication, and the only customer service available is a non-human chat that cannot help at all. I… Read more
attached 2 photos from the product advertised by IHerb (without the warning) and 1 photo of the same product I bought from GoVita health food store, which contains the warning. I consider this a very serious issue that can affect people's health as they are purchasing the product without knowing there is led in it. There are Moringa products available on the Internet that are tested for chemicals and should not have led.
Cant stop autoship - doesnt show up in account and yet it keeps coming and I keep being charged. definitely would not do a regular order with them , this has been a nightmare and cant contact a human to stop it.
I'm a regular customer and have been happy to far. However I had a notification that my autoship order can't be shipped and there is no human I can reach out to , to find the reason why it can't be shipped. Just a merry go round of chats with a chatbot called joy.
I have experience purchasing tea from iherb. Some teas very poor quality. They will make you sick, vomiting. They trust ingredients. They are never tried products themselves.The ingredient list is incomplete. Many teas contain caffeine and black tea. They doesn’t mention it in ingredients list. Don’t trust description. Customer support is useless.
I have purchased from iHerb for many years, however recently they have started a rewards program where 'verified purchases' leave a review for an item. So I started paying attention to the 'verified reviews'. People are being monetarily rewarded for leaving reviews and if you start reading them, a lot of the reviews aren't even relating to the… Read more
product! I have seen reviews where people are saying the composition of ingredients are great...on a thermometer. Most other reviews are just ChatGPT copy and paste. And they are identical for different products. Due to this rewards program where people are being PAID, I can no longer accurately rely on reviews for products...which is the whole point of iHerb....
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I have been using melatonin for a number of years now and I herb now have stopped delivering to Australia. Boycott I herb
Contains bovine gelatine capsule ( from waste cow flesh skin etc read almost hidden fine print. Why not be upfront and tell people before they order?
Terrible service Still waiting on my delivery Over 2 months Requested a refund - it’s been declined No phone contact They don’t follow up on deliveries
Latest follow-ups
Horrible, dishonest company and zero customer support – This is the absolute WORST most unprofessional company I have ever dealt with. I found them in IDme as giving military discounts. So I assumed they were legit and I was excited to start getting my supplements from a company that honored those who… Read more
serve. I signed up and made my first order (which totaled $220 with the discount) and got a confirmation and shipping notice. The day it was to be delivered, my husband and I were both here and even working on our front porch painting the shutters. Yet, when I checked the tracking at the end of the day to find out where the package was, I saw "attempted delivery, Unsuccessful." I then checked our security cameras to confirm there was no attempt (so their carrier Tforce lies!) and then called the carrier who said, too late we already sent it back. So then I tried to contact iHerb to find out how soon I could get another shipment and discover this is no way to speak to a human being. I understand not having agents take orders but if there is a problem with an order, they need to make a person available. I had 3 tries with the message system and 2 tries with the chat feature. I thought I had finally succeeded in getting it worked out but then got an e-mail that said the refund was cancelled (as I didn't want a refund, I wanted a reshipment) but a new order made that was charging me again. I tried desperately to reach someone and even found their corporate number for the HR dept and left a message that was never returned. It was an unbelievable sequence of frustrating and confusing mistakes made as a result of a lying carrier and a company too cheap to provide even the slightest customer support. To top it off, when I went to log in to check to see if they might have shipped a 2nd order, which they never actually shipped, I found they had deactivated my account. Unbelievable. Thankfully, credit card companies reverse charges. This company should be shut down.
Follow-up · was asked to write a follow up. My review remains the same. This company is still the worst based on my experience. I would never trust them to make an order for anything again.
Absolutely crooks !! Don't EVER auto ship products! They send you the order saying free shipping. The product itself is advertised on special cheaper than my auto ship price, but hey, free shipping right! So they auto ship my order, and STILL CHARGE ME SHIPPING !!! SCAMMERS !! Ony way to contact is by useless autobot. BUYER BEWARE !!!
Follow-up · +No help from customer support +Order form stated free shipping, yet I was charged anyway +cancelled autoship, I HOPE !!
- +4
NOT 100% FREE SHIPPING!! Pop up shipping information on each product doesn’t state the clear details. 《This details below would not find until before Place Order - Products Over $80:》 ○"Global Air with Tracking Free!" ○"Australia Post - $5.00 Flat… Read more
AU$5.00 shipping for orders over AU$80.00".
《Products Under $80:》
○AU$15.00 Global Air with Tracking Free for orders AU$80.00+ Full Tracking. Max AU$342.06 and 10 lbs (4.54 kg). No PO Box or Australia Post Parcel Locker.Best method available: iHerb will select Australia Post, Aramex, or DAI Post
○AU$11.43 Australia Post Flat AU$5.00 shipping for orders over AU$80.00. Full tracking. Max AU$342.06 and 10 lbs (4.54 kg).
○AU$24.88 FedEx Priority Full tracking. Max AU$932.89 and 150 lbs (68 kg). No PO Box
《To see the scam shipping information:》 Go to the product, Under the Add to Cart icon, Find the "i" icon at the end of the sentence:
Price includes GST + FREE shipping over AU$80.00 i ← Find the "i" icon next to the price and click.
"Free shipping is available for select shipping services. Per Australia Federal Parliament regulations, imported goods are subject to Goods and Services Tax (GST). Note, 10% GST for taxable products is included in the product price and not collected separately at checkout."
《To see the hidden shipping price without payment:》
Add to Cart (make it over $80) View the Cart Continue as guest Add full name (any), address, email address, Continue Close any pop up windows e.g. payment method - close x Click Edit next to Shipping Method
Finally find this simple clear details.
The shipping details: ○"Global Air with Tracking Free!" ○"Australia Post - $5.00 Flat AU$5.00 shipping for orders over AU$80.00". I choose "Global Air with Tracking Free!" I was expecting to receive between 5-7 days and I have received the items via Australia post. Ordered 13th and arrived 21st so 6th business day. Unclear shipping details until check out. Other than the hidden cost, the items are all good so far and expiry date as described.
Follow-up · The difference in choosing 'Global Air with Tracking Free!' is the shipping information on Australia Post start from the arrival to Australia until pick up and hold the item at the nearest Australia Post Office rather than PO Box number. I couldn't choose the delivery options to change delivery method (e.g. leave at the specified place, pick up… Read more
Positive reviews
Long time iHerb customer. Their shipping is very quick, and they have a huge range of vitamin supplements. I recently logged into my account to order, not realising my old address was on their records (I often checkout as guest so I don't get to see what address was at their end!), and they were extremely helpful in contacting AMS to get my… Read more
parcel re-routed. Took a while due to Australia Post incompetence, but it go here. It was my fault, but iHerb were great in helping me sort it out.
Having been informed about the excellent quality of the iHerb products, I recently made an order of the incorrect item. iHerb were absolutely fantastic!!! Being a weekend even they rectified the error within hours. Their customer service is absolutely fantastic! I am eagerly awaiting my product and will happily write a review regarding the result of taking their scientifically proven product! Thank you iHerb!
I herb has a huge and varied range of high quality products and their shipping turn around times and delivery for international orders is absolutely excellent. Their products are genuine brand products and I have ordered many products to Australia that arrived super fast. Very happy and will keep buying from this company.
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Negative reviews
I was meant to be delivered 13-15th, ordered 8th. It's now showing up to the 20th! I ordered something from the well-known A**z*n on Sunday afternoon and had it delivered Monday lunchtime - that's how you operate a ecomm business - not give it to AusPost and fingers crossed.
So sick of the non-existent customer service with this mob. Getting a refund is a nightmare despite them professing it to be easy. I'll be using other companies from now on. Strange how everything is shipped from South Korea too.
Have been a customer for about 20 years. Delivery is 5-9 days by Aust Post with tracking, and cheap or free if you spend more than $80 (the amount changes sometimes). You can shop in AU dollars. A signature is required and can't be left if not home. All ingredients are listed, not so for Australian and NZ products, where only active ones are on… Read more
the label. Huge brand range and authentic, no counterfeits guaranteed. I've had no delivery issues in Aust. Melatonin shipping has resumed. CONS- 1. Previously you would receive a discount on your next order depending on how much you spent. Then that was replaced with $1 off for writing a review. There are now 1,000s of 5 star reviews with most being poor quality. People write anything just to get paid, and even saying they haven't started using it yet, or too soon to tell, or cut and paste other people's reviews! Honestly, most of the reviews are useless. iherb give ideas on what to write, with st^pid stuff like mention the quality of the product (how would you really know without lab testing it?) and the packaging. If you put in effort to write a helpful detailed review, it will only be read for maybe a month and then go into the abyss with so many reviews being written, as people will only read the first 2-3 pages of reviews. 2. Email support has been scrapped. You can only talk to a bot now and who doesn't hate that?!! Usually frustrating and a waste of time. E.g. IT issues and website errors can't be reported, etc. Bot said it can't report my issue that My Answers edits say Updated, when I've completed one, but are not consistently being published. 3. Inner parcel filling is plastic pillows. Should be paper, especially with all those plastic bottles, that are often 1/4-1/2 full.!
Recent reviews
Ordered a blood test kit, it came back A positive. It didn’t seem right so I got it done at my doctors, and it came back o positive. Wouldn’t trust these guys lol
I was doing well with this Company until I went onto Autoship andSave and there true colours show. I found that autoship was being received long before I ran out of suppliments. I have been trying to cancel. What they do not tell you is that you cant cancel. Their instructions dont work.. The only thing I can do now is try to close the account.
I bought one product in IHerb. I told them that i am NEVER home because i work during the entire day. They keep coming to my address and they expecting me to be home to deliver the PROduct. As Im never home, the product is being sent to AUS POST. I don’t have time to go to AUS POST, that’s why i buy things online. I asked for refund and they dinied, they say the product is at the AUS POST.
Very poor search. Search for Vitamin E from Life Extension (a US based company with exceptional quality of supplements) and a mass of other Vitamin E's show up. OK, I'll search for just 'Life Extension'. Now I get 7 pages of their vitamins to scroll through to locate the pic go the vitamin E bottle. Amazon and others have easy to use websites 20 years ago.
i am currently rated as severley disabled, both hands are not working. Asked ai bot got nowhere, asked other chat person, please call or can I call, was told no. I am trying to type with my nose, it is really hard! She told me she is fast at replying. Wow, that's great, good for you! This is discrimination against the disabled! You need to do better iHerb!
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