iHerb

iHerb

iHerb
2.9

621 reviews

PositivevsNegative
45% · 279321 · 52%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Return Claim MadeYes · No
Product Quality
3.3
Shipping
3.3
Brand Manager for iHerb? Claim your listing.

Reviews

621 reviews
Mike
MikeGreater Melbourne (Inner), VIC
 

N acetylcysteine by NOW

I ordered a bottle of N - acetyl cysteine made by NOW.
What I received where capsules with mould through out the product. The photos are attached. I would not have posted had I not been refused a refund by Iherb member [Name Removed]. Show details
Product Quality
Shipping
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • +1Thumbnail
Sally H.
Sally H.
 
henry
henryPerth, WA
  Verified

easy to navigate and informative site

Great site to navigate, with lots of product options. No problems with deliveries and no problems with product quality so far. Show details
Product Quality
Shipping
Tony
TonyNorth Queensland, QLD
  Verified

Great Online Store At Least from My Experience

I honestly don't know what all the fuss is about - many quite scathing reports here. I've been buying health food supplements from this (yes USA based), online store for the last 4 years and found them excellent in every area. Never let me down, at least not yet...
Angel
AngelAdelaide31 posts
 

Won't buy here again

Will never buy from here again, customer support are useless Show details
Kate O.
Kate O.Richmond-Tweed, NSW
  Verified

DON'T TRUST THIS COMPANY IF YOU NEED YOUR MEDS

Purchased items from them and paid. My items never arrived. After chasing it up through a stupid AI system I got no usable answers.

Ended up getting onto staff who still didnt tell me when my tablets would arrive.In the end I asked for a refund if it wasnt shipped and they said it was refunded. Still waiting to see that hit my account but it was only today.
In the end its months later and way after it was supposed to be delivered I am out of tablets to help me sleep in 2 days. I now have to find them elsewhere and they arnt easily accessible.
DONT TRUST THIS COMPANY! Show details

Heather M
Heather MGold Coast27 posts
 
Shane G.
Shane G.
  Verified
  • Thumbnail
Tom W.
Tom W.
  Verified
fifichandler
fifichandlerGreater Melbourne (Inner), VIC6 posts
 

Non-existent customer service

Everything is fine until it's not ... no reply emails, not phone number, just a dumb chat bot. Keep your money in your pocket or go local to get you health gear.
Jazz
JazzMelbourne7 posts
 
Product Quality
Shipping
Connie L
Connie LSydney, NSW11 posts
 

No delivery of order

Recently changed shipping company to Australia by Aramex and things began to change from good to bad. I was home all day and the tracking says attempted delivery and nobody home. There was no delivery at all. What good is a supplement company if you do not receive your order. Wrote iHerb many times and the response was from a robot. Contacted Aramex and there is no delivery yet. Very frustrated !! Show details
  • Thumbnail
adan89
adan89
  Verified

Just been robbed by Iherb

I order veggie capsules on Saturday. I tried to log in today to check on my order but found that my account has been deactivated which means that I cannot check on my order. To complain about this situation Iherb system tells me that I need to login. It's a complete scam. If I had read the online reviews, I wouldn't touch these lot with a barge pole.
  • Thumbnail
Marcus
MarcusSouth East Queensland, QLD
 

No more small plastic squares in the packaging please!

Iherb has a good range of products, however, two main problems: (1) shipping to Australia adds another estimated $25 in costs and (2) the packaging box is always filled with small 5cm square plastic bags filled with air. These bags are extremely bad for the environment, i.e., they will last a 1000 years, destroy marine life such as Turtles that mistake them for their main diet jellyfish and each little bag needs to be cut to pop them to make room in the bin. Show details
Shaheen
ShaheenSydney, NSW122 posts
 

Service

Excellent service , great customer care and good value for money. Very good product Show details

Questions & Answers

Edwards M
Edwards M

Ho do I speak to a real person. Can I have a number to call I have been trying to sort out this complaint it it’s not done soon I will report the issue.

Edwards M
Edwards M  
Edwards M
Edwards M  

Can someone please call me.
0414808645

Daffodil
Daffodil  

You can only speak to their chatbot

Marica S.
Marica S.

I feel frustrated that I dont get any delivery notifications from Auspost for my Iherb deliveries and am wondering if any Iherb Aussie customers do get phone notifications from Auspost?

Gracie
Gracie  
Joan C
Joan C  
Usha Azad
Usha Azad

I haven't rec'd my order! It says " Delivery attempted unsuccessful"

Dear usha azad ,

Your order is placed. Please expect another email once your order has been shipped.

Order # 866544525
Location Icon Estimated arrival:
Jun 9 - Jun 19
Location Icon Ship To
90 Signature Blvd, Sanctuary Lakes,
Point Cook, Melbourne, VIC 3030
Australia (AU)
61383539223
Location Icon Payment type:
Master Card xxxx-xxxx-xxxx-2958 Location Icon Order total:
AU$86.61

iHerb LogoThank You for Your Order
Dear usha azad ,

Your order is placed. Please expect another email once your order has been shipped.

See all iHerb questions

Details

CategoryOnline Shops and Protein & Supplement Retailers
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $80
Visit official website

Extra Information

Brand Manager for iHerb? Claim your listing.

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.