The wifi concept is great and has proven to be good
There have been several instances where there have been faults to the line and more annoyingly speed drop-outs. The several times I have had to have recourse to the support team, the faults (mainly slow speed) were dealt with expeditiously and in a very pleasant manner. When speed was checked it was found to be below (sometime well below) the speed of VDSL2 Broadband, which caused the long delays experienced and annoying calls.
So far can't believe how good it is
I needed a little help from iinet tech to get it going but that was great and now everything is running well.I was a little reticent about going over to NBN but it has been a dream so far
Going Really Well.
Since connection I have had no dropouts on computer Wifi and on TV. Am really pleased with the service. Anytime I contact iiNet for support they are always there with good suggestions and help.
We have had a few drop outs but when contacting iiNet they have found that it has, in all cases I think, a maintenance issue.
iiNet have been very helpful in letting us know what the problem is.
Worse service provider ever.
I first requested for my WiMax plan to be cancelled in April 18.
Customer service confirmed that I just had to provide ID and it would be cancelled. I provided ID as requested. Now it is march 2019 and they are still debiting my credit card every month.
I have sent numerous emails requesting for the plan to be cancelled. Each time they request me to provide an invoice which I would happily provide if I was actually sent one.
Each response I get they request for different information or details which I either provide or tell them I don't have those details (customer number or invoice number). They cant even tell me where it is being sent so I can access the invoice. So if I just leave this matter they will just continue charging me indefinitely.
I asked them to at least suspend the charges till the matter is resolved. Still getting charged almost a year from when I was told the plan will be cancelled.
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