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iiNet WiMax

iiNet WiMax

3.4 from 5 reviews

The wifi concept is great and has proven to be good

There have been several instances where there have been faults to the line and more annoyingly speed drop-outs. The several times I have had to have recourse to the support team, the faults (mainly slow speed) were dealt with expeditiously and in a very pleasant manner. When speed was checked it was found to be below (sometime well below) the speed of VDSL2 Broadband, which caused the long delays experienced and annoying calls.

Value for Money
Transparency
Customer Service
Adequate Speeds No
Standalone or BundledBundled
Contract Type12-month contract
Data TypeUnlimited Data
1 comment
Thanks for your review and feedback, yes. We're certainly glad to hear that the team have managed to assist in getting any issues fixed when they crop up. - Tal

So far can't believe how good it is

I needed a little help from iinet tech to get it going but that was great and now everything is running well.I was a little reticent about going over to NBN but it has been a dream so far

Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type24-month contract
Data TypeCapped Data
1 comment
Excellent to hear you're enjoying your NBN service with us, Terry! Thanks for taking the time to leave us such a nice review :) - Tal

Going Really Well.

Since connection I have had no dropouts on computer Wifi and on TV. Am really pleased with the service. Anytime I contact iiNet for support they are always there with good suggestions and help.

Value for Money
Transparency
Customer Service
Start DateJuly 2009
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeCapped Data
1 comment
Thanks for taking a moment to share your experience with the team, FrankieB. We're extremely proud of our support team and we're glad to hear that they've been there to help when you've needed them. - Josh

Wifi NBN

We have had a few drop outs but when contacting iiNet they have found that it has, in all cases I think, a maintenance issue.
iiNet have been very helpful in letting us know what the problem is.

Value for Money
Customer Service
1 comment
Thanks for your review, Stephen. While maintenance can be a pain for the interruptions it might cause, we're glad to hear the team were able to clear up what was happening and trust that the connection will be improved as a result of any works done by network teams. - Tal

Worse service provider ever.

I first requested for my WiMax plan to be cancelled in April 18.
Customer service confirmed that I just had to provide ID and it would be cancelled. I provided ID as requested. Now it is march 2019 and they are still debiting my credit card every month.
I have sent numerous emails requesting for the plan to be cancelled. Each time they request me to provide an invoice which I would happily provide if I was actually sent one.
Each response I get they request for different information or details which I either provide or tell them I don't have those details (customer number or invoice number). They cant even tell me where it is being sent so I can access the invoice. So if I just leave this matter they will just continue charging me indefinitely.
I asked them to at least suspend the charges till the matter is resolved. Still getting charged almost a year from when I was told the plan will be cancelled.

Value for Money
Customer Service
1 comment
Hi Michael, We can help with this! We don't want you being charged for a service you don't have and we have a dedicated team that can assist with this. Could you please get in touch with us directly, via iiOnline@iinet.net.au? We'll need your details and please be sure to mention your review here so we can reference it. Looking forward to hearing from you. - Leo

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Details

WiMax
Service TypeFixed Wireless
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