Absolutely disgusting treatment - Deceptive, Discriminatory & downright rude
I purchased a brand new High end gaming PC totalling 6100.00. It came time to build and the first tech guy was good who did a good job assembling computer and he discovered my cpu was faulty.
During the testing phase it was also discovered that all there ryzen 5900x cpus in stock (including my own) were faulty and severely underperforming in all benchmarks by up to 40 percent- they cancelled my order and refused to do business with me.. for no other reason than I did not accept the faulty cpu (which I was told to cancel my order by the sales s...
Worst retail experience ever.
Worst retail experience ever. The staff don't care and cannot be bothered assisting. I can guarantee I will never return.
The best PC and/or parts online purchase experience
Parts as describes
very fast shipping
Can't comment on support as I did not need any.
Highly recommended to all
one of the best
I live local so its great to just place an order online and its ready to collect within minutes, i go and collect and im a happy customer. ive had to return a couple items but they accepted the refund with no worries. great store.
They are pretty shady and forget warranty.
Good luck with warranty. I had the rep from a company tell me to get an exchange with them, i had people telling me the item is broken and needs to be exchanged.
I email them for days and no reply, i send a fake email about wanting to buy something from another account that gets answered straight away.
They then want me to do all sorts of things.
Buy from the big companys yeh it's a little more costly but their exchange policies are the best and don't break Australian laws.
They also scammed me money on shipping. It wasn't much but shou...ld show you they're shady and you'll also note their extremely broken English. Calling them is hard as i couldn't understand him. me "Hi, can we change shipping to AUSPOST or TNT? I've had troubles with couriersplease"
Never had a problem with IJK, continue to buy
I buy things like hard drives and solid state drives from IJK and have never had a problem with any order. I always just set the order up for in-store pickup and they email back within an hour or two, sometimes within a few minutes, saying that the order is ready to pick up, which I then do in the next day or two and pay with EFTPOS when I am there.
If you want happy smiling faces and to have your shoes polished when you go to a store, this might not be your type of place, but I like it! They've got the goods like really nice SSDs, they deliver what they say they will, and as far as I'm aware their prices are very very good. It sure beats dealing with some unknown fly by night online store any time.
Thank you IJK :)
Great range of quality computer parts
Great range of parts. Website is relatively easy to use but a bit outdated, process works well though.
Only buy computer parts from IJK Enfield.
Ordered Online - Great Experience!
Recently purchased some high end RAM for IJK at $60 less than RRP. It arrived the following Tuesday (ordered Thursday) in Melbourne. This is after I opted to direct debt which wasn't received in their account until the Saturday. Very quick and cheap shipping and was expertly wrapped and un-tampered with when I opened it up. I would certainly purchase from them again and would recommend to anyone considering buying from them. My only negative is that I found their website to be too congested and 'busy.' Other than that it was a great experience!
A great alternative to MSY
I recently discovered IJK when I was looking for a NAS. I usually go to MSY so I thought give them a try as I live not far from their Enfield store.
Ordering online and pickup would mean that no payment is required until you pick up. I have ordered twice now and both times, the order was ready for pick up within a couple of hours. This certainly beats the MSY service hands down!
Pick up will require payment first which could be a little unnerving the first time as you have no chance inspecting the goods. Anyway, I have no issues both time and the stock were Australian distributor stock and carried full manufacturers warranty.
So will buy again especially it is very close to me.
excellent price & service
I placed an order Sunday night and by 8.30am Monday they received the order and sent an invoice. I deposited the money that afternoon and by 7.30am Tuesday morning all was cleared and ready for deliver which I received 3.15pm that afternoon. Constant emails kept me up to date on the status of my order and I was very pleased with the process.
Prices Change After Placing Order and Swapped Used Parts with New Packaging.
Seriously, the tech support guy always seems to have a chip on his shoulder. One time I purchased two expensive ram simms and found security seal tampered opened after special ordering them due to zero stock. Worst still the part numbers were slightly different and after putting them into my computer and running Memtest, there were errors all the way through the screen. I used my iphone and took photos, took the faulty ram and you would expect a refund be given right?.... wrong... they wanted to charge 40% restocking fee and kept advising there...were no issues with the different part numbers. Worst still, the tech support guy would half mumble and effectively they gang up on you by withholding your money. The product should be under warranty but guess what?.. you would need to wait a few weeks while they test the faulty ram or deal with it yourself.. There is no doubt their prices are cheaper on average but I have also found once you placed your order (especially items out of stock), they commonly email you back to say their supplier (1) is out of stock, then supplier (2) is higher in price and you need to confirm whether to proceed.. else give authority to cancel the order. This is neither ethical nor contractual based on ordering from their website, worst still the price will suddenly increase on their website by 10% and then a few days later return to normal. I have experienced this first hand on 2 occasions.. I thought it was just timing issues, however after speaking to a few of my friends, they have also experienced a similar sly approach. Don't ever tick anyone off or else they blacklist your account with comments and the next time you order that hard drive or motherboard, don't be surprised if they 'accidently' knock the hard disk on the floor or give that circuit board a small bend.
IJK Online Ordering
As a system builder who uses many online resources, I found IJK online experience to be well below average. I ordered a complete system totalling $1050. Their computer components prices are on the cheaper side, some a bit higher than competitors, most a bit less. Their website is fairly easy to use. That's where the positives ended for me. At the time of my order, all the components were listed as in stock although several were listed as low stock. They do not list shipping costs on their website before placing an order. Shipping costs are sent...via email sometime after completing an online order. I received that email the next business day, with average shipping costs ($66, compared to Mwave $41 and PCCG $80). The email also contained a list of components which needed to be back ordered, and an expected delivery date was almost a month out. To complete the order, I'd have to pay for the order separately, and then reply to their email confirming my order. Too many steps and highly inefficient for my tastes. For those looking for comparably cheap online components and in no rush to get the parts, IJK may be a good option. Anyone needing parts quickly can find many better online options. Components from most other companies are slightly more expensive ($15-$100 more for the parts I needed, including shipping), but at least they're quick and accurately post what is in stock and what is not.
good for price & parts. not for support or repair
The guys in the support section have zero communication skills. The guy who served me didn't seem to know anything at all about troubleshooting and kept us waiting in the store for 2 hours before suggesting we leave the PC for checking. This was after he insisted there was noting wrong with the PC despite it clearly not working. He said it must be malware, then it must be windows then told me I need to buy a new motherboard. He threw a tantrum while we were trying to further explain our problem saying "I don't know anything about computers" it ...was probably meant to be a sarcastic statement but he did a pretty convincing job of having no idea what he was doing. If you want cheap parts then IJK is the place to go, if you want customer service and professionalism look elsewhere.
Highly recommended - very professional
I'm an interstate customer & recently had a home PC built & delivered by IJK. Their customer service is fantastic, you're updated with the status of your order daily, their pricing is extremely competitive & the build quality of my high-end system was perfect. Did not have a single issue with my order & they built the system exactly to the spec's I requested. System was built & delivered within a week of my order - very impressive. Would recommend IJK to absolutely anybody, could no be happier with my system purchase from them.
Highly professional & excellent quality system builds
Fed up with Centrecoms incredibly slow service and poor comms, I looked to find a new store.
Made a few orders with IJK. Very fast packing and shipping, excellent communication, most items in stock and prices comparable to the cheap-prices-no-service stores that are all around.
I will never order from anywhere else again.
Plus, FREE BEANIE
Fast packing and shipping, cheap prices, Items in stock, great service, excellent communication
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