iLove Computers

Extremely disappointing and unprofessional avoid the Maloolaba shop! I had an awful experience. After being told to drive to her, I made the effort and spent my time getting there only to be met with complete unprofessionalism. Upon arrival, she told me she needed 15 minutes to “check things in,” which was never communicated beforehand. She was… Read more

rude, dismissive, and made no effort to be accommodating to my situation.

Her appearance was unexpected for a professional setting gothic attire and a demeanor that felt cold and disinterested. It felt more like I had walked into someone’s personal drama than a legitimate service environment. I brought my laptop and ended up walking out. I have never felt so disrespected and unwelcome. Would not recommend.

Highly recommend this store. Was great to see women in a computer store by the way. I met Lauren who is the most informative and switched on person I’ve ever met. Lauren was so quick to answer my questions (and others at the same time) and did so with a great sense of humour. A wealth of Apple knowledge, adored my time in store. Show details

1st Class Service – My Apple I phone gave up on me after 10 months. It was suggested to me to take it to I Love Computers at Mooloolaba as it was under warranty and they are an approved Apple Agent. I took it there on Monday 9th December and booked it in for repair. The guy I spoke to was so helpful and patient with me which you rarely experience being a senior. … Read more

Received a phone call to say phone had to be replaced under warranty and was ready for collection. Went there this morning 12th December to collect new phone. Another guy attended to me. He too was extremely helpful and patient and answered all my questions adequately. I cannot recommend this company highly enough especially if you're a senior and not tech savvy.

Stop them doing this to us – This store displayes a sign that states they do not refund. This is against consumer law in Australia. 'No refund' and other signs Generally, these signs are against the law: 'No refund' 'No refund on sale items' 'No refunds after seven days' 'Refunds on unworn items only' 'We will only exchange, repair or give credit notes' Signs that… Read more

state 'no refunds' are unlawful, because they imply it is not possible to get a refund under any circumstance - even when there is a problem with the goods or service, like a defect or lack of due care and skill.

Generally, consumers have a right to a refund when there is a major problem with something they bought. Stores cannot take away this right by claiming they have a ‘no refund’ policy or displaying a ‘no refund’ sign. This also applies to an online store's refunds and returns policy.

Signs that state 'No refunds will be given if you have simply changed your mind' are acceptable.

Great Service – I had an issue with my MacBookPro of storage. Mitchell the technician at iLove was extremently helpfull, found the issue very quickly and handed me back a fully functioning computer in 5 minutes and no charge. Just brilliant. Show details

Very happy! – Very happy with the service I received from Nick at Mooloolaba store this week. Did an urgent fix on my daughters Mac Book Air and I had it back within 1 day so she could complete her assignments.

Understanding of oldies – Kind and patient. My husband and I have always been looked after here. We came to know this store when we were ripped off by a local repair shop. Might tell you we started coming to your store because we lost track of where our go to chick-a-dee a went a few years back (lauren) and resorted to finding another shop. Hayden was so patient and was… Read more

easy to get us on our feet again. Too old now to figure out this stuff but we are thankful to have i love the computers so close to us. Finding Lauren after many years was a breath of fresh air but have to also say we have been seeing her since she was a 15year old miss. Much miss the apple visits to the local villages but now we can visit whenever needed. Friendly bunch of people that enjoy our cookies too. Mazz/Geoff

5 star service – Was recommended to come to I Love Computers for some help shopping for iPad or MacBook. I walked in an saw this store was very busy but this is always a good sign. There was a lot of charisma fir customer service inside and i felt like i really mattered. Greeted by smiley Lauren today who flew around the store like the building was an apple… Read more

resteraunt n was making everyone feel comfortable with her quick fixes, knowledge and humour. I felt like i was visiting someone’s house to be frank with you. I would like to make a compliment to this store because good service and knowledge is hard to find and it was nice to be given honest service. My iPhone is updated just now at home thanks to their good tips. This was the best customer service i have had in a very long time and cant thank them enough. Make sure Lauren does not leave here this store please, wonderful wonderful store.

Best Place for Apple help – Our household loves this place. Much appreciate their honest advice and enjoy the space. Lauren in there- who is the hardest working person I have ever seen, is damn good at what she does. Her team are fantastic and well mannered and respect each other. We enjoy their help and humour. Really great store to visit and get our Apple goods from. Lovely bunch of young people. Show details

Kind and understanding staff and very professional service – Those young staff in the store in Nooosaville is not only professional, they are understanding and patient! Every problem and issue solved, and they walk one step futher than expected. Thye truly care! Thankyou

$600 there $99 other store – Went to get my iPhone x repaired was quoted $600 to replace the battery that was expanded and told I would need to replace the screen as well for $300 each piece. Went to another another store and had the job done for $99. Make sure u shop around. Show details

do not get screen protector – got new screen protector put on in store for iPhone ,its not great as your fingers constantly catch sides on it when use it, has already lifted a bit so stuff can get under only been couple of weeks. other one i had before from center stalls in shopping center was so great smooth as. went into store could only get another one of theirs and would have to pay another 50% on top , Show details

The best store for customer service – Not being very computer literate, I have found the staff to be patient, and understanding of my lack of knowledge. Have been in this store several times with technical worries. Hacking fears etc and they are so helpful. With no charge or obligation. I am forever grateful to them and recommend them to everybody I know whose having difficulties with their apple product. Can praise them enough Show details

Noosa Store - exceptional service – Outstanding customer service by experts. I’m not good with technology and the staff were excellent in guiding me and setting up my new IPad I purchased from them at a great price. Better service here than the Apple store in Brisbane. Show details

You made my day !!! Mooloolaba store - Nick – Great service opened early for me. I called before working hours and asked if they could help with my daughters computer. Who is in Year 12 and dropped her laptop. Very understanding - opened up before they had to. Very efficient professional service Thanks again Nick from Mooloolaba Show details

I booked a price with Apple, they wanted more – I booked in a battery replacement with Apple for $39, they wanted $69 to cover a 'service fee'. Not impressed.

SEQ's Best Apple Dealer – These guys may not have the glitz and glamour of the big city Apple establishments, however their excellent service and attention to you your individual problem is superior. Excellent business for the apple minded.

Amazing service, so grateful! – What to do when your Apple Mac Pro dies? Called iLoveComputers, spoke to James and was welcomed to come in straight away. Sooooo grateful. Simple issue that Louis fixed on the spot. He also gave me a logical reason why I've had problems with this laptop and how to fix it. There's hope and light for the technical hiccups I've been dealing… Read more

with. Absolutely amazing!

And the best news for everyone up Noosa way, they're setting up a store and technical solutions place soon.

Stoked, grateful and relieved.

Lucky to have them on the Coast – They did a fantastic job resurrecting my 2011 MacBook Pro at minimum expense and quickly too. Prices for new gear are just RRP but service is great and Apple pricing is not very flexible in any case. Don't understand the reviewer who said the staff are "disgustingly rude". That prompted me to post this quick review.

Stay away ... Disgustingly rude staff. There for money, nothing else – Disgusting staff ... never felt so degraded in my life when I took my Macbook Pro Retina in to be looked at due to over heating issues, staff found no issue to their knowledge and basically told me I was imagining things at the desk in front of multiple people ... I was then told I wouldn't be given my laptop back till I paid a $100 fee (3 month… Read more

old laptop under extended 3 year warranty) which I refused with a smile and ask them how they're gonna stop me from taking the laptop off them in which they hastily handed it to me and I left ... I took a 1 hour 15 minute drive to my local Apple store and had a second opinion and guess what; the laptop WAS IN FACT malfunctioning and I was given a FULL REFUND at the desk no questions asked.

TAKE your products somewhere else.

Great customer service – iLove Computers was extremely helpful! I purchased a computer from them and they assisted me to choose the right one and helped me load Microsoft Office to my computer. The man who helped me was absolutely fantastic! I highly recommend them! Thank you for great customer service!

Fantastic service! – After a horrific experience I took my MacBook Pro to I love computers in Mooloolaba. They immediately did what Next byte charged $75 for, for free. They then tested, retested and quickly took apart my laptop to find the issue. They offered to do some checks and see if they could fix the problem easily. What did they charge for this? $10. I was… Read more

planning to buy my next mac when I went overseas but I will now be going straight to them. What a relief to find a trustworthy Mac store! Fast, easy, helpful, inexpensive I should have gone there first!