IMAN Australian Health Plans

Worse than scam companies – Never wrote a review before and Iman is bad enough for every customer to leave one. Never found any insurance company has stricter claiming policies than Iman. It took a month to get their response only to inform me that I’m not getting a refund. I made a claim for presenting to ED and I was asked to submit my discharge notes to prove that it was… Read more

a genuine medical emergency after receiving the rejected response from Iman. I felt nothing but flabbergasted by this response.

Not recommend to anyone – If there is option of zero star i would prefer that. Very poor services, try to claim 200 dollars from month, i try to call them every week same reply today i will get my reply but never get any. When i last time call them they said they paid to clinical labs but i already explained them from first day that i already paid i want to claim that… Read more

money. Now they want me to call clinical labs to claim my money which is totally a wasting of time, there is long waiting time, when i call clinical lab they said their is no overpay through your insurance. Not recommend to anyone, worst services ever seen.

Not recommended iman – Not recommended iman. I was apply for cleam they not refund. I was paid iman $4500 for family insurance. They are scammed fake Iman fake policy. I'm calling them not responding. Never go Iman. Show details

You are not covered for anything. If you go the emergency you will end up paying the Hospital as well. Dangerous!!!! – I have had an emergency visit for 16 December 2019 regarding to a severe back pain. Before the emergency I had a phone call on 8 August 2019, with the insurance company asking if I would get charged with my visit and I was advised that on emergency services I would not be charged. After the visit on the hospital, I the hospital advised me to be… Read more

out of work for one week and recommended a physiotherapist to be able to relieve the pain.

Is not really about the money is about the respect. The insurance company never told me that I got be dying to be able to use my police. I have asked and checked in all the documents and nothing is mentioning about categories.

The insurance company Iman( nib ) contact me and advised me that I would not be covered as the emergency did not fit the category they have expected. Even though the Policy document says I was covered.

I have spoken with [Name Removed] Customer Resolutions Case Manager | International Business sense 11/03/2019 trying to find a solution for this meter but the Insrance company is refusing to help or accepted the mistake. I end up with a bill of $500+ and the insurance cost. This for Visa and you are not entitled to use your policy without charge. I also have the phone call recorded from 8/8/2019

Is no evidence or explanation on the insurance police explaining that are categories to fit the insurance company. As I understood on the phone call and on the pdf from the Insurance company, I was covered on emergency. The Nambor Hospital accepted me but the insurance company is refusing to pay.

I strongly recommend a Bupa insurance at least you can use it if you get sick.

Best regards, Andre De Nardi

Best customer service I’ve ever experienced. So refreshing to be able to actually talk to a human being these days! – I honestly don’t understand where all of these negative reviews are coming from. I’ve been dealing with them for nearly 7 years now and I’ve had nothing but amazing customer service every time I’ve called. My claims are always paid promptly and I’m still hung up on how ridiculously simple the claiming process is (just snapping a photo of a receipt… Read more

on the app and hitting submit). I’ve always had my call answered promptly and spoken to someone genuine and knowledgeable.

I’m currently pregnant and on the phone with them all the time asking questions and they’ve always been transparent and so helpful. I’m struggling to work out what my gap is going to be at a public hospital for childbirth, and they’ve just offered to call them for me and work it out directly with them.

It sucks enough having to go from free universal healthcare to paying for medical care (sorry Australia but you’re ridiculously expensive), it’s nice to know I can trust my private health insurer. I’ve come from Canada where customer service is held at a super high standard, and I can honestly say their customer service and user friendly platform surpasses any other business I’ve dealt with (In any industry, not just in healthcare).

I could go on, but please just take those narrow minded negative reviews with a grain of salt. Not enough people are inclined to write about their positive experiences and that’s such a shame.

Excellent Customer Service by Bradley – So far, I have been able to receive the money after I submit my claims. After that, my GP has been billing IMAN straight. This has caused some confusion, as my GP called up to say that there are bills not being paid and that the account with IMAn is not active. I called IMAN on the 3rd May, and was not very pleased with the service as their… Read more

staff just checked their system and told me that the account is active. It should be the problem with the health provider. There was no suggestion or resolution suggested to me on how to solve the issue, so I intend to head to the GP the following day to resolve the problem.

On the 4th May, before I head to the GP, I just called IMAN again to clarify if I could view both my husband and my claims through the NIB app. The person I spoke to was Bradley, and he sounded so enthusiastic in his greeting that I remembered his name. He was very patient and was willing to go the extra mile to assist me in resolving the issues. Even though I had to hold the line for quite some time, but I am willing to do so, as he contacted the claim dept to find out why my husband's claim is not paid, he found out that the claim dept has missed the claim and will process the payment straight away. Moreover, there are other payments that were not resolved, he contacted the claim dept and got them to contact my GP to solve the problem, without me having to make a trip to the GP.. In the end, he came back to me stating that the GP had a billing error and that everything is resolved.

I did not give a 5-star review because there are other staff in IMAN that may not go the extra mile, but Bradley sure deserves a 5-star review for his amazing customer service.

Excellent service – I have been with IMAN for almost 4 years now and I have never had a problem with them (phone, email or claims) I had a baby 2 years ago and I didn't pay a cent for the hospital stay. I have the value plus and I'm happy with my cover. I get my money back quick every yin I do a claim and when I need assistance over the phone they are always very helpful and friendly.  Show details

I successfully got my claims approved – I am writing this post to support IMAN health insurance. There are a lot of bad reviews about IMAN therefore I was scared and worried that I would not be able to get my GP claims approved. I submitted my claims through NIB online services and emailed my claims on 22 Feb late afternoon and was told today that my claims are approved and money has… Read more

been processed to my bank acc. It basically took 4 business days to process my claims which I AM SATISFIED.

Great Insurance and cheap Peckages – I never liked paying for health insurances but Since I got married IMAN has been one of the greatest friend. Helped us a lot with my wife's surgeries. Cover us 100% for hospital bills.  Show details

Scam, do NOT recommend – I had shortness of breath after being exposed to the traffic fumes in a tunnel. I know that CO2 can prevent blood from absorbing oxygen, which can be lethal, so I went to the hospital. Now IMAN (NIB) doesn't "deem this to be an emergency" and doesn't want to pay. On top of that, I had to wait for a year and turns out they lost my documents, so I had to send them again. What a joke of a company, wouldn't recommend anyone to deal with them. Show details

Worst customer service ever!! – Hi, I ve trying to upgrade policy for months and it is seems to be impossible. Last time their customer service representative even hang up the phone after 30 min on hold... My advice: stay away from them if you can. best, Show details

Absolutely the worst insurance company on the planet! – I have submitted a claim 4 months ago and they haven't paid me every since. I have called multiple times and I'm getting different answers and promises every single time! Even previous claims I've had to call every time to get a refund. My case is still going and I'm not getting my money back. Stay away from this company! Show details

They still charge you when you already cancelled the insurance – They cancelled my dad's insurance and not my mother. They said I am not the authorised representative when I have managed to cancelled my dad. This person name Jacqueline doesn't know anything. Shame on you guys. You are not consistent with your policies.  Show details

The worst health insurance on planet – They will still charge you, even after your health insurance has lapsed. Disgusting scammers, they do not even give you the claim you deserve. You are making a mistake if you go with this insurance company. It’s a money drain. Show details

Grow up!! Change your system – I don’t know why you guys can’t improve yourself . Paying my overdue amount it is annoying to pay with you guys on phone . They don’t have any consistent way. Guys grow up don’t rely on the machines all the time Show details

Not good as you think! – Customer service is absolute s**t..! I have called so many times to check whether iam eligible for pathology claim and they didnt answer the phone. One year with IMAN health insurance Show details

DONT ENROLL IN – They never like to pay your claim. They keep giving you silly excuses for not paying your claim. It took months to get paid my claim, it was nightmare. I was calling to call center, but everyone acted stupid to me. No one gave me idea how to fix my problem. They do everything to avoid pay your claim. If you need to waste your time and spoil your nervous system you can enroll in.  Show details

Worst experience. DO NOT USE THIS HEALTH INSURANCE – I've had a very bad, frustrating and energy consuming experience with them. They constantly come up with more requests of information to avoid paying the claim (covered within my plan). After submitting every single document, invoice and files the hostpital had on me from the day of the accident, they start coming up with excuses saying the… Read more

invoice needs to be broken up even more (there was nothing else to add to that breakup invoice...). They've asked for things that didn't exist and that clearly the hospital wouldn't have...even as the hospital was helping me out and provided every file they had on me...still not enough.

It's a waste of money after you've paid for so long for a so called 'medical coverage service' thinking you will be covered in the event of an accident to then finding out that they'll put you through hell before paying back what's entitled to your coverage...In my case never saw a dime refunded to me...Dodgy company with overseas call centres of people who don't care about your health or plan coverage. IMAN NIB is just a money making machine scam taking advantage of people.

Nightmare – Said my policy will cover Gp but not even single penny was covered. Really disgusting and annoyed. Will never use their service. I have never experienced those horrible service in my life. Show details

Worst service ever – Zero star. Worth less Claim never responded. Dont reply any emails. Even though continue follow they make excuses. I have been with them for 2 years but when it comes to claim, never got my refund. 2 yrs Show details

Dodgy, crooks! – They always say that the scan of the receipt is not eligible, even though the scan is PERFECT. ABSOLUTELY CROOKS! This is atrocious, I do not suggest hiring their services. Show details

Please do not use their service.. I beg you – As an international visitor, I have their cover with my family. I pay about $280 a month for health insurance. They will direct debit the amount all right, but when it comes to paying me for any claims I have made, 10/10 times the picture always blurs, I have tried using different phones, but never works. and that actually worked for them very… Read more

well, because I will be annoyed as hell and won't even bother to claim it back. And by the way, if you want to give them a call, have a movie handy, you will be halfway through by the time they receive your call... What absolute rubbish...

Avoid pay claim – They are trying to avoid paying the claim for hospital treatment. for no reason. I tried to call them several times but unfortunately, they don't answer on the phone calls. I am travelling a lot with my company and from my experience to many insurances all over the world, Iman is the worst health insurance I have ever seen. Show details

Pathetic – Worst health insurance I have ever come across. Never ever go to them . Lot of harassment in getting your own money. They create so many problems and wont pay genuine Show details

Worst service from MRS pepper – The service is lacking. Your staff needs more training and knowledge about what they are doing. When i spoke to MRS Pepper over the phone she doesn't know how to deal with the client and doesn't have common sense at all. She doesn't know what she is speaking and what can be done to provide better customer service. Myself working in customer… Read more

service for 9 years never had such a terrible experience which i found while speaking with IMAN staff MRS Perrer. Wouldn't recommend anyone at all.

Worst service – Worst experience. When it’s a time for them to provide service back during my pregnancy for what I was paying them, Operator suggested and asked to cancel policy indirect way!! Show details

Can't even give there customer there insurance card – I'm waiting to get my card insurance since December 2018. Every email I sent them they asked me to wait 10 - 14 business days but I still didn't get the card. I've reuqested multiple times online for a card this also isn't working. It's been 4 months now ! Show details

They do not do any of their job, while they are blaming others – I have been having the worst experience with them. I claimed my ambulance and hospital treatment fee with receipt first, and a lady said I have to send Invoice otherwise they won't pay me back. So, I sent them the Invoice and recept again even though the lady did not mentioned about it. After a month, I noticed that they paid the money to the… Read more

hospital. I called them again and what another lady said was because I send Invoice only for the second claim, they thought I haven't paid to the hospital..... First of all, I did. If they could not see from second one for some reasons, they should see the Invoice from my first claim at least. The thing was, it was the beginning of my worst and long experience with them. What the lady did to me was gave me a wrong document and let me call to the hospital... I don't want to mention each single things what other people have done after this... It took me and a generous lady from the busy hospital more than 5 months with too many long calls to fix this simple stupid error end up with my first voice raising after a long patient period. Moreover, thisbis not the end of the story. After a little while, they sent me an email of pay raise of my monthly payment for them. Of course I did seek better and cheaper company to go with. The new company did everything to transfer the cover for me. Then I have got a call from them asking my detail first even though they contacted me and asked me why I leave them. Well, I told the lady what happened in a calm manner, but she still kept offering me another year. I tried to be calm but not sure I did when I said "I don't think so" then the lady turned to be a bit rude to said bye to me and hung up the phone. After half a month, I received an email from the new company that because my old insurance company does not gave them a transfer certificate, even though they have been asking for it quite few times, they are not able to cover me. What the hell they are doing ??? or not doing????!!!!! My another long fight will start next Monday.....

Poor Customer Service and zero benefit – I have been with them for 2 years. Very poor customer service. They frequently blame their system for not allowing them to do anything. As if the systems are controlling the humans working for them. Machine controlling Man, lol. You have to wait for a very long time to get someone on the call. And if they call you back they even tell you how long they spent on the phone talking to you. Wouldn't recommend to it.  Show details

Worst Health Insurance Company Ever – These guys have the worst customer service team ever, they are only quicker in collecting premiums in all other aspects they are keep on delaying postponing things, doesnt give proper information or response. Things are delayed for days. Refund process and Team are Worsttttttt. Their premiums are bit less than other guys but dont think of few dollars and get into their spider web, later you will regret. Worst Company ever.  Show details

Paid for a pre- existing condition report – I too was declined for a pre-exsisting condition. Minor complaints. Bupa accepted me straight away. I found their customer service rude and very slow.  Show details

I am wondering they are working or not? – I calimed few weeks ago and I received automatic email that ‘you claim should be paid into your nominated account within 5 days’. And surprisingly it is still processing and i think they don’t want paying me.  Show details

Overall decline in service – Approximately 4 years ago, when I joined IMAN it was an awesome insurer for work visa holders. Although the entire service has deteriorated, thus it’s not worth spending your money and time dealing with their appalling service. For e.g Slow processing of premium, customer service support do not answer your calls, replies to emails are non specific and not to the point.  Show details

Worst Customer Service – Asking about the health insurance card for three times, waiting for two months and still not receive it until I was sick and need to go to hospital. The last time I complain to the customer service, they still insist they need 10 business days to send the card!! End up getting it after I have already recovered!  Show details

Dodgy!! They send you overdue mails for no reason – Even if the monthly premium is paid on time, you will receive dodgy emails that ask you pay overdue premiums and the amount is more than what you signed up for. For ex if you are on a the $75 plan then they will ask you to pay $98. Having photos of some kids smiling in your websites doesn't make you a good company. Dodgy. Absolutely dodgy.  Show details