I have submitted a claim 4 months ago and they haven't paid me every since.
I have called multiple times and I'm getting different answers and promises every single time! Even previous claims I've had to call every time to get a refund. My case is still going and I'm not getting my money back.

Stay away from this company!

They cancelled my dad's insurance and not my mother. They said I am not the authorised representative when I have managed to cancelled my dad. This person name Jacqueline doesn't know anything. Shame on you guys. You are not consistent with your policies.

They will still charge you, even after your health insurance has lapsed.
Disgusting scammers, they do not even give you the claim you deserve.
You are making a mistake if you go with this insurance company. It’s a money drain.

I have had an emergency visit for 16 December 2019 regarding to a severe back pain. Before the emergency I had a phone call on 8 August 2019, with the insurance company asking if I would get charged with my visit and I was advised that on emergency services I would not be charged. After the visit on the hospital, I the hospital advised me to be out of work for one week and recommended a physiotherapist to be able to relieve the pain.

Is not really about the money is about the respect. The insurance company never told me that I got be dying to ...

I honestly don’t understand where all of these negative reviews are coming from. I’ve been dealing with them for nearly 7 years now and I’ve had nothing but amazing customer service every time I’ve called. My claims are always paid promptly and I’m still hung up on how ridiculously simple the claiming process is (just snapping a photo of a receipt on the app and hitting submit). I’ve always had my call answered promptly and spoken to someone genuine and knowledgeable.

I’m currently pregnant and on the phone with them all the time asking quest...

I don’t know why you guys can’t improve yourself . Paying my overdue amount it is annoying to pay with you guys on phone . They don’t have any consistent way. Guys grow up don’t rely on the machines all the time

Customer service is absolute s**t..!
I have called so many times to check whether iam eligible for pathology claim and they didnt answer the phone.
One year with IMAN health insurance

They never like to pay your claim. They keep giving you silly excuses for not paying your claim. It took months to get paid my claim, it was nightmare. I was calling to call center, but everyone acted stupid to me. No one gave me idea how to fix my problem. They do everything to avoid pay your claim. If you need to waste your time and spoil your nervous system you can enroll in.

I've had a very bad, frustrating and energy consuming experience with them. They constantly come up with more requests of information to avoid paying the claim (covered within my plan). After submitting every single document, invoice and files the hostpital had on me from the day of the accident, they start coming up with excuses saying the invoice needs to be broken up even more (there was nothing else to add to that breakup invoice...). They've asked for things that didn't exist and that clearly the hospital wouldn't have...even as the hospit...

Said my policy will cover Gp but not even single penny was covered. Really disgusting and annoyed. Will never use their service. I have never experienced those horrible service in my life.

Zero star. Worth less
Claim never responded. Dont reply any emails. Even though continue follow they make excuses. I have been with them for 2 years but when it comes to claim, never got my refund.
2 yrs

They always say that the scan of the receipt is not eligible, even though the scan is PERFECT. ABSOLUTELY CROOKS! This is atrocious, I do not suggest hiring their services.

As an international visitor, I have their cover with my family. I pay about $280 a month for health insurance. They will direct debit the amount all right, but when it comes to paying me for any claims I have made, 10/10 times the picture always blurs, I have tried using different phones, but never works. and that actually worked for them very well, because I will be annoyed as hell and won't even bother to claim it back. And by the way, if you want to give them a call, have a movie handy, you will be halfway through by the time they receive your call... What absolute rubbish...

They are trying to avoid paying the claim for hospital treatment.
for no reason. I tried to call them several times but unfortunately, they don't answer on the phone calls.
I am travelling a lot with my company and from my experience to many insurances all over the world, Iman is the worst health insurance I have ever seen.

Worst health insurance I have ever come across.
Never ever go to them .
Lot of harassment in getting your own money. They create so many problems and wont pay genuine

The service is lacking. Your staff needs more training and knowledge about what they are doing. When i spoke to MRS Pepper over the phone she doesn't know how to deal with the client and doesn't have common sense at all. She doesn't know what she is speaking and what can be done to provide better customer service. Myself working in customer service for 9 years never had such a terrible experience which i found while speaking with IMAN staff MRS Perrer.
Wouldn't recommend anyone at all.

Worst experience. When it’s a time for them to provide service back during my pregnancy for what I was paying them, Operator suggested and asked to cancel policy indirect way!!

I'm waiting to get my card insurance since December 2018. Every email I sent them they asked me to wait 10 - 14 business days but I still didn't get the card. I've reuqested multiple times online for a card this also isn't working. It's been 4 months now !

I have been having the worst experience with them. I claimed my ambulance and hospital treatment fee with receipt first, and a lady said I have to send Invoice otherwise they won't pay me back. So, I sent them the Invoice and recept again even though the lady did not mentioned about it. After a month, I noticed that they paid the money to the hospital. I called them again and what another lady said was because I send Invoice only for the second claim, they thought I haven't paid to the hospital..... First of all, I did. If they could not see fr...

I have been with them for 2 years. Very poor customer service. They frequently blame their system for not allowing them to do anything. As if the systems are controlling the humans working for them. Machine controlling Man, lol. You have to wait for a very long time to get someone on the call. And if they call you back they even tell you how long they spent on the phone talking to you. Wouldn't recommend to it.