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IMAN Australian Health Plans
Not recommended iman.
Not recommended iman. I was apply for cleam they not refund. I was paid iman $4500 for family insurance. They are scammed fake Iman fake policy. I'm calling them not responding. Never go Iman.
- 4 reviews
- 4 likes
- Verified
Scam, do NOT recommend
I had shortness of breath after being exposed to the traffic fumes in a tunnel. I know that CO2 can prevent blood from absorbing oxygen, which can be lethal, so I went to the hospital.
Now IMAN (NIB) doesn't "deem this to be an emergency" and doesn't want to pay.
On top of that, I had to wait for a year and turns out they lost my documents, so I had to send them again.
What a joke of a company, wouldn't recommend anyone to deal with them.
Worst customer service ever!!
Hi,
I ve trying to upgrade policy for months and it is seems to be impossible.
Last time their customer service representative even hang up the phone after 30 min on hold...
My advice: stay away from them if you can.
best,
Absolutely the worst insurance company on the planet!
I have submitted a claim 4 months ago and they haven't paid me every since.
I have called multiple times and I'm getting different answers and promises every single time! Even previous claims I've had to call every time to get a refund. My case is still going and I'm not getting my money back.
Stay away from this company!
Find out how IMAN Australian Health Plans compares to other Health Insurance
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- 4 reviews
- 4 likes
They still charge you when you already cancelled the insurance
They cancelled my dad's insurance and not my mother. They said I am not the authorised representative when I have managed to cancelled my dad. This person name Jacqueline doesn't know anything. Shame on you guys. You are not consistent with your policies.
The worst health insurance on planet
They will still charge you, even after your health insurance has lapsed.
Disgusting scammers, they do not even give you the claim you deserve.
You are making a mistake if you go with this insurance company. It’s a money drain.
- 4 reviews
- 1 like
- Verified
You are not covered for anything. If you go the emergency you will end up paying the Hospital as well. Dangerous!!!!
I have had an emergency visit for 16 December 2019 regarding to a severe back pain. Before the emergency I had a phone call on 8 August 2019, with the insurance company asking if I would get charged with my visit and I was advised that on emergency services I would not be charged. After the visit on the hospital, I the hospital advised me to be out of work for one week and recommended a physiotherapist to be able to relieve the pain.
Is not really about the money is about the respect. The insurance company never told me that I got be dying to ...
Read morebe able to use my police. I have asked and checked in all the documents and nothing is mentioning about categories. The insurance company Iman( nib ) contact me and advised me that I would not be covered as the emergency did not fit the category they have expected. Even though the Policy document says I was covered. I have spoken with [Name Removed] Customer Resolutions Case Manager | International Business sense 11/03/2019 trying to find a solution for this meter but the Insrance company is refusing to help or accepted the mistake. I end up with a bill of $500+ and the insurance cost. This for Visa and you are not entitled to use your policy without charge. I also have the phone call recorded from 8/8/2019 Is no evidence or explanation on the insurance police explaining that are categories to fit the insurance company. As I understood on the phone call and on the pdf from the Insurance company, I was covered on emergency.Related Articles
- 2 reviews
- 1 like
- Verified
Best customer service I’ve ever experienced. So refreshing to be able to actually talk to a human being these days!
I honestly don’t understand where all of these negative reviews are coming from. I’ve been dealing with them for nearly 7 years now and I’ve had nothing but amazing customer service every time I’ve called. My claims are always paid promptly and I’m still hung up on how ridiculously simple the claiming process is (just snapping a photo of a receipt on the app and hitting submit). I’ve always had my call answered promptly and spoken to someone genuine and knowledgeable.
I’m currently pregnant and on the phone with them all the time asking quest...
Read moreions and they’ve always been transparent and so helpful. I’m struggling to work out what my gap is going to be at a public hospital for childbirth, and they’ve just offered to call them for me and work it out directly with them. It sucks enough having to go from free universal healthcare to paying for medical care (sorry Australia but you’re ridiculously expensive), it’s nice to know I can trust my private health insurer. I’ve come from Canada where customer service is held at a super high standard, and I can honestly say their customer service and user friendly platform surpasses any other business I’ve dealt with (In any industry, not just in healthcare). I could go on, but please just take those narrow minded negative reviews with a grain of salt. Not enough people are inclined to write about their positive experiences and that’s such a shame.Grow up!! Change your system
I don’t know why you guys can’t improve yourself . Paying my overdue amount it is annoying to pay with you guys on phone . They don’t have any consistent way. Guys grow up don’t rely on the machines all the time
Find out how IMAN Australian Health Plans compares to other Health Insurance
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Not good as you think!
Customer service is absolute s**t..!
I have called so many times to check whether iam eligible for pathology claim and they didnt answer the phone.
One year with IMAN health insurance
DONT ENROLL IN
They never like to pay your claim. They keep giving you silly excuses for not paying your claim. It took months to get paid my claim, it was nightmare. I was calling to call center, but everyone acted stupid to me. No one gave me idea how to fix my problem. They do everything to avoid pay your claim. If you need to waste your time and spoil your nervous system you can enroll in.
Worst experience. DO NOT USE THIS HEALTH INSURANCE
I've had a very bad, frustrating and energy consuming experience with them. They constantly come up with more requests of information to avoid paying the claim (covered within my plan). After submitting every single document, invoice and files the hostpital had on me from the day of the accident, they start coming up with excuses saying the invoice needs to be broken up even more (there was nothing else to add to that breakup invoice...). They've asked for things that didn't exist and that clearly the hospital wouldn't have...even as the hospit...
Read moreal was helping me out and provided every file they had on me...still not enough. It's a waste of money after you've paid for so long for a so called 'medical coverage service' thinking you will be covered in the event of an accident to then finding out that they'll put you through hell before paying back what's entitled to your coverage...In my case never saw a dime refunded to me...Dodgy company with overseas call centres of people who don't care about your health or plan coverage. IMAN NIB is just a money making machine scam taking advantage of people.Find out how IMAN Australian Health Plans compares to other Health Insurance
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Nightmare
Said my policy will cover Gp but not even single penny was covered. Really disgusting and annoyed. Will never use their service. I have never experienced those horrible service in my life.
- 3 reviews
- 1 like
Worst service ever.
Zero star. Worth less
Claim never responded. Dont reply any emails. Even though continue follow they make excuses. I have been with them for 2 years but when it comes to claim, never got my refund.
2 yrs
Dodgy, crooks!
They always say that the scan of the receipt is not eligible, even though the scan is PERFECT. ABSOLUTELY CROOKS! This is atrocious, I do not suggest hiring their services.
Questions & Answers
Can i have my latest policy document letter please
hi. Is Iman Australian Health Plans blue Card for temporary holder visas a type of medicare Card? Thanks
No. It was Value Plus Visitor Cover. When I enroll in, they said cover everything like a Medicare. But it’s lie
What is IMAN health insurance id
Get an answer from our members and IMAN Australian Health Plans representatives
Details
Category | Health Insurance |
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