IMAN Australian Health Plans

Not recommended iman. I was apply for cleam they not refund. I was paid iman $4500 for family insurance. They are scammed fake Iman fake policy. I'm calling them not responding. Never go Iman.

I had shortness of breath after being exposed to the traffic fumes in a tunnel. I know that CO2 can prevent blood from absorbing oxygen, which can be lethal, so I went to the hospital.
Now IMAN (NIB) doesn't "deem this to be an emergency" and doesn't want to pay.
On top of that, I had to wait for a year and turns out they lost my documents, so I had to send them again.
What a joke of a company, wouldn't recommend anyone to deal with them.

Hi,
I ve trying to upgrade policy for months and it is seems to be impossible.
Last time their customer service representative even hang up the phone after 30 min on hold...
My advice: stay away from them if you can.
best,

I have submitted a claim 4 months ago and they haven't paid me every since.
I have called multiple times and I'm getting different answers and promises every single time! Even previous claims I've had to call every time to get a refund. My case is still going and I'm not getting my money back.

Stay away from this company!

They cancelled my dad's insurance and not my mother. They said I am not the authorised representative when I have managed to cancelled my dad. This person name Jacqueline doesn't know anything. Shame on you guys. You are not consistent with your policies.

They will still charge you, even after your health insurance has lapsed.
Disgusting scammers, they do not even give you the claim you deserve.
You are making a mistake if you go with this insurance company. It’s a money drain.

I have had an emergency visit for 16 December 2019 regarding to a severe back pain. Before the emergency I had a phone call on 8 August 2019, with the insurance company asking if I would get charged with my visit and I was advised that on emergency services I would not be charged. After the visit on the hospital, I the hospital advised me to be out of work for one week and recommended a physiotherapist to be able to relieve the pain.

Is not really about the money is about the respect. The insurance company never told me that I got be dying to ...

I honestly don’t understand where all of these negative reviews are coming from. I’ve been dealing with them for nearly 7 years now and I’ve had nothing but amazing customer service every time I’ve called. My claims are always paid promptly and I’m still hung up on how ridiculously simple the claiming process is (just snapping a photo of a receipt on the app and hitting submit). I’ve always had my call answered promptly and spoken to someone genuine and knowledgeable.

I’m currently pregnant and on the phone with them all the time asking quest...

I don’t know why you guys can’t improve yourself . Paying my overdue amount it is annoying to pay with you guys on phone . They don’t have any consistent way. Guys grow up don’t rely on the machines all the time

Customer service is absolute s**t..!
I have called so many times to check whether iam eligible for pathology claim and they didnt answer the phone.
One year with IMAN health insurance

They never like to pay your claim. They keep giving you silly excuses for not paying your claim. It took months to get paid my claim, it was nightmare. I was calling to call center, but everyone acted stupid to me. No one gave me idea how to fix my problem. They do everything to avoid pay your claim. If you need to waste your time and spoil your nervous system you can enroll in.

I've had a very bad, frustrating and energy consuming experience with them. They constantly come up with more requests of information to avoid paying the claim (covered within my plan). After submitting every single document, invoice and files the hostpital had on me from the day of the accident, they start coming up with excuses saying the invoice needs to be broken up even more (there was nothing else to add to that breakup invoice...). They've asked for things that didn't exist and that clearly the hospital wouldn't have...even as the hospit...

Said my policy will cover Gp but not even single penny was covered. Really disgusting and annoyed. Will never use their service. I have never experienced those horrible service in my life.

Zero star. Worth less
Claim never responded. Dont reply any emails. Even though continue follow they make excuses. I have been with them for 2 years but when it comes to claim, never got my refund.
2 yrs

They always say that the scan of the receipt is not eligible, even though the scan is PERFECT. ABSOLUTELY CROOKS! This is atrocious, I do not suggest hiring their services.