Impala Kitchen & Bathrooms

In 2001 we installed a lovely Impala kitchen in our recently bought townhouse. It has retained its beautiful style and look for all this time until a door hinge on a corner cupboard recently needed replacing. We were expecting that because of our location in southern Sydney, Impala might be reluctant to come for such a small repair. Imagine how… Read more ·  1

pleased we were when not only was the hinge replaced at no cost, but the delightful Tracey arranged for a very skilled Anup to come and do the repair. It was a horrible night of rain and wind in Sydney but Anup, cool and capable, had the broken hinge replaced and the corner cupboard functioning as new in no time. After so many years we half expected resistance from Impala as they no longer had their office in Southern Sydney. But true to the high quality of their kitchens, the high quality of their service was most impressive and reassuring! Thank you Impala, Tracey and Anup!! Impala stand by the quality of their product, even after 24 years! We are very grateful for such committed and quality service.

Beware - do not deliver kitchen per agreed date, poor quality trades, refuse to provide itemised bill – I made the mistake of signing up with IK thinking I would be dealing with a trustworthy and reputable company that would install my new small kitchen by the agreed date and for this I was prepared to pay somewhat of a premium. From the moment I signed the contract, it went pear shape. Before any delivery all but $500 is required to be paid. BIG… Read more

MISTAKE! 1.I signed the contract with IK on the 22/6/24 on the agreement that the kitchen delivery and installation would be completed ‘BY SEPTEMBER 2024’, come 24/11/24 the kitchen installation was still unfinished. 2. Charged for services of a 'project supervisor' as per IKs 'delivery letter', yet there was no such project supervisor. 3. I should have seen the red flag when I had asked at the time of signing for a breakdown of the work as per the signed contract form and was told they just give the overall contract price. When I saw the project unfolding so horribly, I pushed for an itemized bill. Multiple requests over a 6week period resulted in a list of services and fees charged but no details regarding labor charges and material charges. The bill included a charge of '$500' fee with explanation' Adjusted for inflation'. 4. Charged over $4K for demolishing old kitchen, plaster and tiling- when kitchen was already demolished and no tiling. IK has refused to return the funds. 5.I have been told by IK that their trades will turn up and when they haven’t, I have been the one to call IK to enquire rather than IK calling me as one would expect as part of a positive customer service experience. 6.I have had IK trades turn up when they weren't scheduled as well as receiving messages either the night before or on the actual morning that the IK trades were going to turn up onsite and therefore I have had to scramble to rearrange plans to accommodate the IK trades. 7.I have had IK trades return onsite up to and including four times due to the errors made either of their own accord or by different IK trades. 8.I have had my freshly painted kitchen wall damaged by IK trade and what was just as bad as the damaged wall itself is that he did not have the decency to tell me. Had I not raised the damaged wall with the IK trade, he would have just left the job without any care or accountability. 9.I have had to deal with having uncomfortable calls and emailing on multiple occasions to enquire about the status of the job or to notify of problems. I have spent so much time dealing with all the wrongs that I have been lucky not to lose my own job. 10.I have had to rearrange the schedule of renovation works within the rest of my house due to the delays with IK. This has been a massive inconvenience as it has thrown out completion of rooms and affected my overall move in date. 11. My rangehood was damaged on installation and it took 8weeks before a new rangehood was back in stock and the installer agreed to install. I can go on but I hope from the above that it may help inform your decision about whether or not to proceed with IK. The experience with IK has been anything but positive.

Perfect from start to finish – I approached Impala a long time prior to our renovation as I really admired the kitchen designs in their Drummoyne showroom. Andrew is a talented designer and he had a lot of patience as we struggled to make some difficult decisions. He gave excellent advice. Jason managed our installation from end to end. He was willing to meet on site… Read more ·  1

whenever we needed him to. His willingness to help and his approach to customer service was exceptional.

The admin team including Jackie and Holly were always clear with where we were at, even during the tricky period of covid.

The quality of the kitchen, bookshelves, cabinetry in bathroom etc is beautiful. The draws are lined in oak rather than white, which gives everything a very sophisticated look and feel.

Most people that we dealt with at Impala have been working for the company for 20 years. That says a lot about the way they treat their employees. It is probably one of the reasons why they have done such a great job on a very large scale piece of work.

Thanks to everyone, It is much appreciated,

Margaret

We recently completed renovations of two bathrooms (the main and guest bathrooms) and were very happy with the end-to-end experience, from design through to execution. The design and check measure process by Paul and Amber respectively were thoughtful and well considered, balancing style and functionality perfectly. Rob, our project manager, was… Read more

excellent - his attention to detail, organisation, and clear communication ensured everything met my high expectations and was delivered on time despite minor setbacks. The quality of workmanship was strong throughout. I would happily recommend the Impala team and would use them again for future projects (including joinery).

Recently had an Impala full ensuite renovation. The job was completed to a high standard and we are very very happy. All trades people were professional and communicated well with use. We were always informed of each step of the process and any minor issues or problems we encountered along the way were always rectified at the earliest… Read more

opportunity. The work site was kept clean and tidy and always made sure flooring and other areas were covered to prevent wear and tear. Special mention to Jerry the tiler, who completed a fantastic job, he was meticulous and worked very hard.

"WE HIGHLY RECOMMEND IMPALA KITCHENS AND BATHROOMS"

Impala purports to have superior customer service and high quality workmanship but I have had terrible experiences with them. We purchased a house with a brand, new “luxury” Impala Kitchen and after settlement we identified a huge list of defects. Almost every drawer / cupboard had an issue of some sort. It has taken over 3 months (and still… Read more

counting) to have these issues fixed. We were left for weeks with no doors or drawers while they were being fixed. Rectification required multiple follow-ups and chasing, and even when we had the installers booked in, there would be a no show. We have used joiners in the past and I would never use Impala Kitchens after this experience.

We needed to replace some components of our kitchen which is still in perfect condition from 2013 build from Impala Kitchens. Impala were able to source the same hardware and had it couriered to us in a matter of weeks. Their customer service was excellent and were so friendly and helpful. They kept us informed and were available to communicate… Read more ·  1

at any time. I would get them to do our next kitchen when needed. I can recommend their workmanship, we also have all our built in wardrobes built by Impala Kitchens. They still look brand new.

Wonderful after sales service. We needed to replace a couple of kitchen components due to wear and tear on the kitchen that was installed 10 years ago. We thoroughly appreciated the prompt service and quick delivery. Many thanks. Michael Show reply

Enjoying my new bathroom – I love my new bathroom - the design advice was excellent (thanks Gio) and the execution was efficient and of good quality (thanks Robert and team). The cleaning up was a little slow but overall we are very happy. Show reply

Follow up after bathroom renovation – I needed a minor fix to my bathroom cabinet after my bathroom renovation was completed a year ago. Tracey organised the fix quickly and I had needed to get it fixed quickly since I was about to go holiday. The efficiency was appreciated. Show reply

Great job! – We had to replace a water damaged large panel from our Impala Kitchen 16 years after installation. They did an amazing job matching the green iridescent colour and the same great quality. Tracey was great being our liaison in the office and John did a great job with the installation. Kitchen looks like new. Very happy with Impala and can highly recommend them. Show reply

Quality design and responsive to any issues – Impala Kitchens renovated our laundry in 2022 and our kitchen in 2023. We were very pleased with the stylish well designed new cabinets that provide greater storage space in a more workable design with quality stone bench tops The quality of work was high and Impala kitchens were responsive in promptly fixing any problems that were identified. Show reply

Recommended – Really impressed with Impala re. renovation of our kitchen in Bondi. Lots of trades managed well and quality of workmanship. Impressed with high level customer service from kitchen design to scheduling and coordination of trades. Any problems or issues on site were managed professionally and quickly, including returns to site to correct any minor… Read more ·  1

issues. Only hiccup was obtaining a copy of Home Building Warranty Insurance Certificate to complete the paperwork, however this was eventually sorted out by Tracey in Head Office who was terrific. Was a pleasure to deal with and would definitely recommend.

thankyou Impala for 25 yrs – after 25 years, we are now having to think about replacing our display impala kitchen that we bought at melb auction. Pensioners now finding prices very high but for 25 yrs we got great value thankyou Impala kitchens. Show 3 replies

Impeccable service after 20 years! – I couldn't be more pleased with the service I received from Impala Kitchen. From the moment I reached out with my problem, their response time was exceptional. The head office staff were incredibly friendly and accommodating, ensuring all my needs were met. When the service guy arrived, he was equally as friendly and efficient, making the entire… Read more ·  1

process seamless and stress-free. Even after NEVER having a problem with the kitchen for over 20 years, they sorted out the issue with no fuss. I highly recommend Impala Kitchen for their prompt response and exceptional customer service.

Great kitchens, joinery and customer service – Impala did the wooden joinery in my kitchen, including for integrated dishwasher, fridge etc. it has been great for years and they have been able to assist in rectifying issues when they arose, on rare occasion. Highly recommend! Show reply

The project that keeps on going and going – After a wonderful design process and competitive quote for 9 rooms of joinery, we were optimistic and pleased with our choice of joinery supplier. It then all went wrong with the worst installation process imaginable. Be warned Impala request 100% payment prior to delivery. We paid up front in September and we're about to hit February and we still… Read more

don't have all the joinery - drawers missing, doors missing, lack of handles, etc. We've been told there have been supply issues, issues with being able to get staff and the slowest moving installers ever when they actually turn up on site. Impala don't care now as they've been paid so we are at the mercy of installers who have morning tea breaks 52 mins after starting work - yes, I have timed them :-(

Integrated fridge door – "Recently, I had an issue with my integrated fridge door and called in Impala Kitchen for repairs. I was impressed by their prompt response and professionalism of Tracey. The technician John arrived on time and efficiently fixed the door, ensuring it blended seamlessly with the rest of the fridge. There were no unexpected charges. What really… Read more ·  1

stood out was the attention to detail, as the repair job has held up perfectly since then. Overall, I'm highly satisfied with their service and would recommend Impala, Tracey and John for any integrated fridge repairs."

Routine maintenance service – Our impala kitchen door needed to be repaired and Tracy was able to promptly organise the repairman. The repair was completed in a timely and professional manner. Thank you to Tracy and the team. Show reply

Speedy service on issues, even the minor details – Faulty handle on kitchen drawer, 3 years later, one phone call, two days later new handle hand delivered by Tracy straight to our door. Great service as always. This is my second kitchen with Impala, only due to the original being outdated, and would highly recommend, and have, to anyone doing renovations. satisfaction guaranteed and delivered. ….. Wendy Healey Show reply

Replacement hinges for the pantry door and new surround for the microwave – We needed new hinges on our existing impala kitchen. Not a warranty job as it's too old so we were prepared to pay. But apparently Hettich have a lifetime warranty so we only paid for installation. John installed them promptly and measured for the microwave. Tracey at Seven Hills has been amazing. Nothing was too much trouble . We collected the microwave surround today and it fits perfectly. All up a fabulous experience. Show reply