2Impala Kitchen & Bathrooms

Impala Kitchen & Bathrooms

 Verified
2Impala Kitchen & Bathrooms
4.2

54 reviews

PositivevsNegative
83% · 459 · 17%
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Customer Service
4.2
Timeliness
4.0
Job Satisfaction
4.3
Rates and Fees
4.0

Reviews

54 reviews
Paul C.
Paul C.Sydney, NSW
 

Glad I selected Impala

Impala have been very professional, friendly and timely during our kitchen renovation. Being often absent from the dwelling I found that their use of a key lockbox meant that I wasn't required to drastically alter my schedule at any time. Upon near completion, I had only one issue which was immediately and successfully resolved. Show reply
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HeLyn H.
HeLyn H.Victoria3 posts
 

thankyou Impala for 25 yrs

after 25 years, we are now having to think about replacing our display impala kitchen that we bought at melb auction. Pensioners now finding prices very high but for 25 yrs we got great value thankyou Impala kitchens. Show 2 replies
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Lorraine
Lorraine
 

Impeccable service after 20 years!

I couldn't be more pleased with the service I received from Impala Kitchen. From the moment I reached out with my problem, their response time was exceptional. The head office staff were incredibly friendly and accommodating, ensuring all my needs were met. When the service guy arrived, he was equally as friendly and efficient, making the entire process seamless and stress-free. Even after NEVER having a problem with the kitchen for over 20 years, they sorted out the issue with no fuss. I highly recommend Impala Kitchen for their prompt response and exceptional customer service. Show reply
Daniel
Daniel2 posts
 

Great kitchens, joinery and customer service

Impala did the wooden joinery in my kitchen, including for integrated dishwasher, fridge etc. it has been great for years and they have been able to assist in rectifying issues when they arose, on rare occasion. Highly recommend! Show reply
Diana
Diana
 
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Judy
Judy
 

A Terrific Renovation!

I have a very small apartment and I chose Impala because I wanted consistency in cabinetry style throughout my kitchen, living room, bedroom and bathroom. The skilled design team, Paul, David and Amber, focused on detail and the trades-people did a wonderful installation job under the supervision of project managers Robert and Matthew. Tracey was excellent organising scheduling as required and always keeping in touch, reassuring when adjustments were needed. The women in the Drummoyne showroom were also most helpful when I called by. So thank you all, the outcome is much appreciated! Show reply
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Sam
Sam
 

Tracey is great!

Fabulous after sales service from Tracey - nothing was too much trouble - went over and above to make sure we were taken care of. Show reply
Kellie
Kellie
 

Great service!

Has an issue with a kitchen cupboard. Very prompt response from the team at Impala and it was sorted quickly and efficiently. Thank you!
Customer Service
Mandy
MandySydney, NSW2 posts
 

Integrated fridge door

"Recently, I had an issue with my integrated fridge door and called in Impala Kitchen for repairs. I was impressed by their prompt response and professionalism of Tracey. The technician John arrived on time and efficiently fixed the door, ensuring it blended seamlessly with the rest of the fridge. There were no unexpected charges. What really stood out was the attention to detail, as the repair job has held up perfectly since then. Overall, I'm highly satisfied with their service and would recommend Impala, Tracey and John for any integrated fridge repairs." Show reply
James
JamesSydney, NSW
 

Routine maintenance service

Our impala kitchen door needed to be repaired and Tracy was able to promptly organise the repairman. The repair was completed in a timely and professional manner. Thank you to Tracy and the team. Show reply
Wendy Healey
Wendy Healey
 

Speedy service on issues, even the minor details

Faulty handle on kitchen drawer, 3 years later, one phone call, two days later new handle hand delivered by Tracy straight to our door. Great service as always. This is my second kitchen with Impala, only due to the original being outdated,
and would highly recommend, and have, to anyone doing renovations. satisfaction guaranteed and delivered. ….. Wendy Healey Show reply
Janice
Janice
 

AFTER SALE MAINTENANCE SERVICE

I was pleased to find when I visited the impala showroom at drummoyne that they still had an "After sales maintenance service" as I'd had my impala kitchen for over 20 years. The kitchen was still looking good but I wanted some cupboard door replaced. So tracey and john with their experience and skills replaced those door and I'm very pleased with the work done. Show reply
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Judypudy
JudypudySydney, NSW
 

Replacement hinges for the pantry door and new surround for the microwave

We needed new hinges on our existing impala kitchen. Not a warranty job as it's too old so we were prepared to pay. But apparently Hettich have a lifetime warranty so we only paid for installation. John installed them promptly and measured for the microwave. Tracey at Seven Hills has been amazing. Nothing was too much trouble . We collected the microwave surround today and it fits perfectly. All up a fabulous experience. Show reply
Katherine
Katherine Sydney, NSW2 posts
 

Absolutely love our new kitchen and laundry

Our new kitchen and laundry exceeds our expectations. The Impala team were amazing and couldn’t have been more helpful. All the tradespeople were on time and professional. Gio in particular was a fantastic collaborator and understood exactly what we wanted from the outset. Impala made the whole project easy and uncomplicated. Show reply
Rates and Fees
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John
JohnSydney, NSW
 

Excellent service

I have an existing Impala kitchen and had the barback and kickboards replaced due to wear. Tracey from the service department took care of everything and the job was completed quickly and to a high standard. I have no hesitation in recommending them. Show reply
Rates and Fees

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Contact info for Impala Kitchen & Bathrooms

Mon10:00 am - 5:00 pm
Tue10:00 am - 5:00 pm
Wed10:00 am - 5:00 pm
Thu10:00 am - 5:00 pm
Fri10:00 am - 5:00 pm
Sat10:00 am - 5:00 pm
Sun10:00 am - 4:00 pm

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