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Infinite Energy
4.3 from 66 reviews

See the Best Solar Retailers in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
50
4 star
3
3 star
3
2 star
5
1 star
5

ADSL4Q989

ADSL4Q989Perth, WA

  • 2 reviews

Infinite energy are very very slow...

published

I signed with them 12 weeks ago (90days), made a 10% deposit, and today I am still waiting to obtain an installation date as they are waiting for my system to be authorised by Western Power !?? Western Power on average approves an installation within 30-45days maximum so what is taking so long for my approval ? l am suspecting there might be some problems between Infinite Energy and Western Power regarding the regulation and/or competency of the people within the company

Value for Money
Customer Service
Installation
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
1 comment
Infinite Energy
Morgan M.Infinite Energy

The reviewer stated that an incentive was offered for this review


Jo L.

Jo L.

  • 2 reviews
  • Verified customer

Matter of fact installation

published

Phone consultation only, the consultant could have done with some customer service training, however turned out to be knowledgeable about the product. Installation without a hitch and within the time frame suggested by Infinite. Would recommend the company.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Candian Solar and SolarEdge
System Size6.6 KW
Purchase Price $6,165.00
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Worst sales service ever

published

Had a system installed over 12 mths ago with a battery and since then none of the power i have put back into the grid has qualified me for payback from Synergy. This is due to Infinite Energy paperwork being wrong on submission. I have lost count the phone calls i have made to get this sorted. Worst service i have ever had to deal with and would not recommend them to anyone

Installation
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
Infinite Energy
Morgan M.Infinite Energy
Charles

CharlesPerth, WA

Can not get a call back

published

I have had a system installed and the service and installation was good. On November 7th I had a fault report on my inverter and rang Infinite Energy for a service call. I was put on hold by an automated system and after a short wait was told by the system all operators were busy. It then told me to leave a message or repot my inquiry on line. I Immediately reported my problem on line and got a reply saying I would be contacted by a service agent. I am still waiting for a reply!
Not a happy customer

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeYes
Panel Purchased Canadian Solar Panels
See all answers
1 comment
Infinite Energy
Morgan M.Infinite Energy

Stuey

StueyPerth, WA

  • 2 reviews

Good quality products, good install and knowledgeable sales

published

Very happy with the outcome and the products (optimised Sunpower 6.4kW set up with Solar Edge Inverter). App good, system cranking out 4-5 kw on even only averagely sunny days

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Sunpower 330 black
System Size6.4 KW
Purchase Price $7,495.00
See all answers
1 comment
Infinite Energy
Morgan M.Infinite Energy

Tristan R

Tristan RPerth, WA

  • 2 reviews
  • Verified customer

Great to begin with

published

Infinite Energy was great to begin with. [name removed] provided excellent service and advice for our panels. The panels have been installed and are doing their job wonderfully!

However, I was disappointed to find out (only at time of arranging installation) that Infinite Energy actually uses subcontractors to install for them. I am disappointed in the admin/booking team in particular, I have been waiting for my warranty papers/manuals for the past TWO months. I have followed them up with many phone calls/emails and I keep getting told "the Installers will organise this soon". If this is how warranty claims will be like, I am getting concerned.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Solar Edge and Sunpower
System Size5.1 KW
Purchase Price $6,596.00
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1 comment
Infinite Energy
Morgan M.Infinite Energy

Trust in our future.

published

Very good information and service from Lindsey. Although the two installers arrived after the designated time, they were able to install 18 panels in an afternoon. Very pleasant and professional guys.
The system has only been in place for a week so I can’t comment on any savings. I am aware that my spouse and I have already modified our power usage behaviour and so I am expecting good value for money in the future.
Thank you very much Ann and Peter.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Canadian panels
System Size5.9 KW
See all answers
1 comment
Infinite Energy
Morgan M.Infinite Energy

The reviewer stated that an incentive was offered for this review


One Very Happy Customer!

published

Justin the sales rep was very informative. The three guys installing the panels went straight to work, very pleasant, no lunch break, job was completed of 20 Solar Panels with a 5 kw Fronius Inverter. within seven hours, tidied up after themselves.
Very pleased.
Marilyn

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Fronius Symo Canadian Solar
System Size5 KW
See all answers
1 comment
Infinite Energy
Morgan M.Infinite Energy

Thank you for taking the time to write us a review Marilyn! We'll be sure to pass your kind feedback on to Justin and the install team, and hope you are enjoying all the benefits of your new system!

graham

grahamPerth, WA

great product

published

I chose Infinite energy as a result of a recommendation from a friend. the process from the first phone call to quotes and install was professional and am very happy with the product and the workmanship. The installers were polite and professional on the day. cant comment on after sales service at this stage.
i never felt pressured to buy a system as some of the other company's did. I feel confident this company will be around for any probs that may arise in the future.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased fronius / sunpower
System Size6.4 KW
See all answers
1 comment
Infinite Energy
Morgan M.Infinite Energy

Thank you so much for your great review Graham, we really appreciate it!

Steve

StevePerth, WA

  • Verified customer

Very Satisfied

published

We were recommended Infinite Energy by friends who had their system installed 5 years ago after they had researched many systems by other companies.
Even though Infinite Energy were not the cheapest quote we received, we were happy to go with them due to the professionalism of our consultant Rory and the information given to us in regards to the best panels for our home.
The installation of our system was faultless. Yon and his team were very efficient and friendly.
We have only had the system installed 2 weeks ago, so cannot comment on after sales service should any issues arise.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Infinite Energy
Morgan M.Infinite Energy

They have excuse after excuse

published

They can not wait for you to sign up all nice and helpful BUT
They have excuse after excuse after you have signed.
I signed up in the mild of last year and just Half has happen the last few months.
They didn’t turn up in the past when they gave me a dates. I find them hard to get a hold of sometimes,
They say they will call me back in fifteen minutes but don’t. One day they came to install and had someone’s panels and mine has not been sent down at this time.
I would not recommend them to anyone.
I have taken days off to be home when they say they were coming.
Lost income for the days i have taken off.

Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size0 KW
See all answers
1 comment
Infinite Energy
Morgan M.Infinite Energy

Trev J

Trev JPeel, WA

Excellent Installation

published

All I can say is that hero and his mate were excellent with the installation. The after sales service is non existant.
Not sure yet on the results as has only been installed for 2 weeks

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Canadian Solar
System Size5 KW
Purchase Price $5,000.00
See all answers
1 comment
Infinite Energy
Morgan M.Infinite Energy

A Happy Woman!

published
1 comment
Infinite Energy
Morgan M.Infinite Energy

Professional quotes and service

published
1 comment
Infinite Energy
Morgan M.Infinite Energy
Robert

RobertPerth

Two systems, one perfect the other a poor performer

published
5 comments
Infinite Energy
Morgan M.Infinite Energy
Robert
Robert

Hi Morgan,

Thanks for the prompt response.
I have sent you my details via email and am looking forward to reporting back here with an positive results!

Infinite Energy
Morgan M.Infinite Energy
ReviewGuru

ReviewGuruPerth, WA

  • 11 reviews
  • 5 likes
  • Verified customer

I paid more for a better installation and solar system

published

Infinite Energy was not the lowest quote I got for my Solaredge invertor and Sunpower solar panels. There were bigger and much cheaper options, but when I compared the quality of their installations and the installed products, I determined to pay the extra and go for a quality installations and product.

After I approved the installation, Infinite Energy handled everything else for me. They kept me up to date with their progress. Their installation team were polite and installed the solar panels without breaking a single tile.

I am very pleased with my new solar installation and I am confident that if there is a problem in the future, Infinite Energy will help me resolve it.

1 comment
Infinite Energy
Morgan M.Infinite Energy

  • Verified customer

Excellent

published

I’ve just had a 6kw system (Fronius inverter and Canadian Solar) panels installed by Infinite Energy. The whole process has gone incredibly smoothly, from the first consultation to the installation to the after-sales service.

I was impressed with the amount and quality of information I received from my consultant, James. Everything went just as he advised it would.

When we had an issue with the overhead lights not working after the installation, an electrician was promptly sent out to fix it no questions asked.

I was recommended Infinite by my friends and I have no hesitation in passing on that recommendation.

1 comment
Infinite Energy
Morgan M.Infinite Energy

Top Notch in every way.

published

We have had a 6kW system installed into the grid in Yanchep and cannot fault any of the communications or work done by the team at Infinite energy. Right from the initial phone call to Rohan at Infinite energy, everyone we have dealt with have been courteous, professional and caring in all aspects and with all the questions we have had. They are "top notch" in our experience and we would definately recommend them. The system is putting out more than we expected and all work around the house was completed in a very neat and considerate way. The Installer Yon and his offsider were great. Sept 2018.

1 comment
Infinite Energy
Morgan M.Infinite Energy

  • Verified customer

Great initial performance; appalling response to post installation fault.

published
1 comment
Infinite Energy
Morgan M.Infinite Energy

JanP

JanPWARNBRO

  • Verified customer

The best company to install your solar

published
1 comment
Infinite Energy
Morgan M.Infinite Energy

Page 1 of 4

Questions & Answers

Richard dale

Richard daleasked

6.6 kw panels. Wot price can you do me fully installed in narrogin WA 6312. 58 Sydney hallway .single story

2 answers
Richard dale
Richard dale

Yes

Infinite Energy
Morgan M.Infinite Energy

Hi Richard,
A 6.6kW system will start at around $4,290 fully installed but we would need to assess your roof and discuss which products are best for your situation before we can provide an official quote.

Please get in contact with us by emailing enquiries@infiniteenergy.com.au and provide the following information so we can assist further:
1. Your full home address
2. Is your home single or three phase power
3. Ideally a photo of your switchboard if you can
4. Your best contact number

We look forward to hearing from you shortly.

Thanks,
Morgan - Infinite Energy


Paul

Paulasked

Hi there,

I am interested in solar panels, are you operating in Melbourne?

No answers

Get an answer from our members and Infinite Energy representatives

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