Infinite Energy
Verified90 reviews
Non existent customer service and inferior product – We were recommended to Infinite Energy by a friend and thought that we had chosen well. Less than 4 years later and we are now on our third inverter after failing again 4 days before Christmas. Given the fact that this was the 3rd inverter and the down time we have experienced when they have failed we lodged a complaint in December 2021. To this… Read more
date we have received no response to our complaint which was seeking monetary compensation for the exceptionally high electricity costs we had to pay during the heat of the summer over Christmas and New Year. We had a similar timeframe of increased bills prior to the second inverter being replaced 18 months before. We also asked to have an explanation as to why we are on our 3rd inverter and what guarantee that it won’t happen again. Still no response to our complaint despite going to an ombudsman, we have had the support division finally contact us and arrange a replacement but that’s it, still no response to the complaint only the service call. Infinite have a clear complaints policy that they arrogantly ignore and then try and claim that our enquiry has been satisfied NEVER deal with this company if you want customer service and a product that doesn’t fail every 18 months or so. We estimate that it has cost us over $350 in additional electricity costs and even more time in trying to deal with these incompetent people.
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Professionals! – Finally solar system is installed today and so excited. Good price offered from Alex Alex gave me SMA inverter with Qcell solar panels with reasonable price i have compared most solar company in WA for 3 weeks anyone thinking to install solar, do not waste your time like me for 3weeks better contact them and ask what you want And solar system… Read more · 1
installed by Matthew Kerridge with 2 gentleman today (sorry I do not remember all names) but these 3 gentleman are professionals did not break any tiles and installing inverter without showing the lines pipes have a look at the photo for my inverter, how tidy work done! I dont have photo for the panels but sola panels also perfectly installed.
Also on time payment discount A$ -50 Simply I paid -50 from the amount due
1.Quoted from Alex 2.Installed by Matthew team 3.Discount from the company From the start to finish infinity energy is 5star company so far Hopefully maintain service also good when i have problem with the solar system
Thank you infinity energy all the team !
- +3
Great solar panels, Disappointing Customer care – After having my solar panels installed end of 2020, an error was made by the installers and sections of the roof were unscrewed and seal broken. This has caused significant water damage to ceiling, walls, in built desk and the entire upstairs flooring area needing to be replace. Over the last 6 months I have tried to work with Infinite energy to have these issues fixed but still have not received a how, when and when the works will be complete. Show details
Reviews with attachments
- +3
Disappointing – I chose infinite energy because they sold the top of the line solar panels and inverter I wanted for my house. What I didn’t foresee was the appalling service and installation I was about to receive. The initial consult went well, the salesman was informative and polite and I was impressed that he was able to produce a pre-installation map of my… Read more
roof with panels placed. He said that I could contact him anytime if I had any questions either by phone or email. He also told me that as part of the deal, he’d reprogram my smart meter for free, which as it turns out, was not true, western power billed me for it. I had another company lined up who was willing to install the same panels and inverter for much less, but I thought it would be better to go with a larger and what I thought was, ‘reputable company’. Boy was I wrong...
The panels were out of stock so I had to wait almost 2 months for them to arrive. During that time I had considered that I could choose a different combination of panels and wanted to run a few scenarios by the salesman, but do you think I could get hold of him? (In his defence he did take some of my calls and returned some of my emails in the early days, but became extremely hard to get hold of, especially once I’d paid the deposit and signed the contract).
The day arrived and the installation commenced. Once they were finished I had to go out immediately so I didn’t have time to inspect the installation. I also had to leave the next day to go to work. When I was away I noticed on the monitoring app that two of the panels in particular didn’t perform as well as all the others. I have the ability to see individual panel performance you see, as I have power optimisers. They were down 18% in comparison with nearby efficiently working panels. When I returned home I got up on the roof and had a look at all the panels, wiring was hanging down on the roof off the panels in several sections, drill fines covered two of my colour bond roof panels causing rusty marks all over them. I entered the roof space and found off cuts of wire and conduit littering the interior. They didn’t even clean up in there. It was the end of the year, Christmas time, so they were shut down. I wasn’t able to contact infinite energy till the new year. I finally got through to them and my call was transferred to a lady in their tech service department. I questioned her about the underperforming panels, she defensively told me that they weren’t warrantable because the warranty covers the whole system not individual panels? She also told me to refer to the estimated monthly production chart I had apparently received in my warranty information pack, (which wasn’t, but she sent me a copy, it turns out it’s in the initial information pack BTW). So get this, you could have two or more screwed panels, and still make the monthly estimated power yield and yet they won’t provide warranty! All I wanted to know was, why they were underperforming and how could we fix it?? I never once cried ‘warranty’ to her. She claimed that it was advantageous that I could view individual panel performance. (by the end of the conversation I felt that this was more of a disadvantage as the other good performing panels carry the underperforming ones). ‘It could be that they are getting shaded’ she explained, to which I replied ‘they get as much sun as the other good performing bank of panels right next to them, see the satellite pictures if you don’t believe me’, then she answers with, ‘they might be getting hotter than the other panels’ ?? I told her it was impossible as again, they occupied roof space right next to panels performing satisfactorily. She seemed to be content to make excuses and not provide a means of investigating the situation. It was as if she just wanted me to give up pursuing the matter. I acknowledge it’s hard to troubleshoot issues over the phone, but she seemed to have very little technical knowledge. I did consider contacting the panel manufacturer but I was certain it was an installation issue. Failing to get answers I then told her about the other issues with the system and she finally logged a job for some technicians to come out and have a look. She said that I’d get a call in 2 - 3 days about it. She also insisted that she would give me a follow up call after they had been to my house... 21 days later I got the call. The day arrived and the technicians came out, a different crew this time. The lead guy was very knowledgeable, he quickly worked out why the two panels were underperforming. (Although it can’t be fixed easily). He fixed up the dangling wiring, cleaned up the roof space and inspected the rust marks courtesy of the previous installers. He agreed that it was negligence and asked me what I wanted to do about the colour bond roof sheets, I told him that they were to be replaced. I paid to have solar panels installed, not to get my roof damaged. It’s been 33 days, no follow up call and no contact about getting my roof fixed and the rust is getting worse. Do yourself a favour, avoid infinite energy. They are dishonest and offer very little accountability once they take your money.
Hi Joe, We are sorry to hear about the issues… Read more (+3 replies)
In-depth reviews
You must get a quote from Infinite Energy! – I reached out to Infinite Energy for a residential solar PV system quote. I had known about Infinite's excellent reputation, and the fact they have presences across Australia means they are a big company. This instilled a lot of confidence. Chris Barnes, the Energy Consultant visited our home and was very helpful in explaining how the system… Read more · 1
would work, pricing options and estimated payback periods. Chris recommended a 20 panel, 6.5 kW system with a 5 kW inverter. We also got online monitoring system setup, too. This is an excellent tool for seeing how much money you are saving!
The installers, led by Yon Yu, arrived on time, were polite and respectful. They explained some necessary changes to the system design due to our roof tiles being quite brittle. They reassured us the system would still perform to spec.
The system has been running for about two weeks and so far, the solar panels are generating 70% of our home's power. It's incredible. We have the air conditioning running most of the day and we're still sending electricity back to the grid. It can be quite addictive seeing these cost savings on the mobile app.
Once solar batteries become more cost-effective, we'll be asking Infinite to add one to our system quick smart.
We are very happy with the complete customer experience from Infinite Energy. I have no hesitation recommending Infinite Energy. In my humble opinion, they are the best solar company in Australia.
Thank you, guys.
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I feel I made the right choice for supply and installation of a Solar PV System with Infinite Energy – Right from the time I requested a quote from Infinite Energy, I felt I was dealing with a good, reputable, long standing and reliable company. At all times their office staff have kept me informed and been most pleasant. In respect of their consultant Louis Stone, from the outset I felt I was in very experienced, good, capable hands. Due to… Read more · 2
there being so many suppliers of solar panels these days, I found thoroughly researching the companies was essential in the process of my choice. I found Louis to be most professional. He explained everything thoroughly.
The promotional material supplied by Infinite Energy gave very good information, and seeing the large commercial installations they had undertaken in WA gave me confidence as to their longevity. I understand there are many solar panel companies who are here today, and gone tomorrow. Therefore their warranties and guarantees can be worthless.
Infinite Energy's quotation was competitive. In the process, I asked Louis about difference combinations of panels and inverters, and I always felt he was very honest, knowledgable and explained the pros and cons very well. The warranty and guarantee time frames for panels and inverter were superior to several other quotes I received, due to I understand their commercial contracts with the supplying companies.
The panels I chose were Canadian Solar 370 W Mono Panels. I am very impressed with my SMA SB inverter which can be monitored from my computer or smart phone, and should there be a malfunction at any time, this registers with the company and action will be taken to fix the issue, either remotely or in person. This give me great confidence. Also I can monitor the amount of power my system is producing at any time. The SMA SB inverter operates silently and was placed very neatly in a most convenient position in my garage.
My system was installed yesterday by Infinite Energy subcontractors SunLux Solar. The director, Matt Kerridge, together with his two offsiders Jordan and Bailey arrived on time, worked very efficiently and the installation was carried out very professionally. At the end of the installation, Matt explained all aspects of the Inverter and showed me what I needed to know in the meter box. At all times I have been very impressed with Infinite Energy and I look forward to many years of trouble free operation of my Canadian Solar 370W Mono Panels and SMA SB Inverter. I have no hesitation in recommending Infinite Energy.
Professional quotes and service – I'd gladly recommend Infinte Energy to anyone looking for quotes on a solar system. Infinite Energy came out to quote on a residential PV system (contacted through Solar Quotes). Neil arrived right on time and had come prepared with a layout option for a system to fit my roof profile. Gave clear answers and explanations about the different… Read more · 1
pro/cons of different components, as well as what services they offered. We discussed different panel orientations to have a north-west split, and the implications of that. Neil provided a package with detailed info about the company and the component brands they use.
The next day, Neil emailed through a full quote based on the changes we discussed, which also included quotes for 2 other systems that were more in a mid-range price level (but all reputable and well known brands). The prices were competitive for the different systems. Followed up with a phone call a few weeks after. A very polished, polite and professional level of service throughout. Definitely worth the time to get a quote from IE as a point of comparison for service, components and price.
Positive reviews
Excellent Customer Servixe – The 2 young men were the most polite professionals I have come across. They let me know all along what was happening and even at the end when the inverter wasn't working, they still let me know and did what they could to help get it sorted. All this without even having a lunch break, they didn't leave till after 2:30pm. What a wonderful and professional duo they are and are a credit to the company & their families. Show details
Installation of new 5KW Solar Panel system by Infinite Energy – I would highly recommend this company, Jason our Energy Consultant and the staff from the company were very professional and helpful with any questions I had. The contractor who installed the panels was on time and did an excellent job. Show details · 1
This is perfekt – We are very happy with the service. Very polite people and helpful. Setting everything up for us. We can only recommend the company. We dealed with Rory. Rory was calm and patient with us. Ron and Branden where working in as a team very quick and quite and very helpful installing wifi and mobile. Thanks Show details · 1
Negative reviews
Pushy Salesman – Salesman was pushy and unhelpful. Talked down every other company and manufacturer that he didn't like, was really pushy, would not recommend. Show details
Hi Ben I’m sorry to hear we were not able to… Read more
Dishonest – I was impressed with Infinite Energy and their sales pitch and willingly signed up for a system having agreed on various "bonuses and extra's". These were all removed once the deposit was paid, despite getting an email from Infinite confirming the "package". My advice is to avoid Infinite Energy. I have since managed to get the same system… Read more
including the "extra's" for circa $1000 less. In an already crowded space, dishonest and deceitful behavior is unacceptable and completely avoidable by not engaging Infinite Energy.
Hi Andrew I’m sorry to receive your review. As… Read more (+1 reply)
Signed up October still waiting. Now January 19th – Have emailed this company. Had someone sent out who was not working in the best interest of the company asked for another assessor who was great. Since then nothing. Sent emails to find out what is happening with my request to install solar panels and they keep saying they are on holidays. We have had the new meter installed and now nothing. 4… Read more
months later still nothing. This is pathetic. If you want business this is not the way to get it. Still waiting.
Hi there, Thank you for taking the time to… Read more (+4 replies)
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Recent reviews
Satisfied – From the moment I received the first phone call from Rory OBrien (Infinite Energy), one of three quotes from companies suggested by Solar Quotes, I have not regretted going with Infinite Energy on my solar journey. Nothing has been too hard for Rory, even with putting up with my change of mind and barrage of phone calls. His knowledge and… Read more · 1
suggestions on Panels and Inverters was excellent, leading me to my current selection. Though not the cheapest, I am more than satisfied with what we purchased and installed and as the old saying goes you "get what you pay for". Finally I must mention the installation crew of Matt and his father who did a first class installation job and who I would strongly recommend.
Excellent! – Chris gave clear and understandable advice without any gloss or sales hype. And the install team lead by Hero were sensational - fast, efficient, tidy with great attention to detail. Show details · 1
Excellent service throughout – We had 20 panels and a Solar Edge inverter installed on 9 September 2020. Great system, and love the ability to monitor online. From when we first received a quote from Chris, who actually came to our house, to when we made the final payment for the system, the service we received was consistently friendly and professional. The men who… Read more · 1
installed all the gear were first-class operators, taking out our old system and putting in the new – so much of it jolly hard work – with a minimum of fuss and being really careful with everything they did. Even office staff when making the payments were lovely people who all did their jobs well. Thank you!
Want Solar - Go with "Infinite Energy" – We've been with Infinite Energy (Louis Stone) for 10 years when our 1st system was installed - Never a problem! We decided to update and once again a fantastic service! Louis Stone again!- Recommended System / Quotation / Questions resolved and when installed a great group of men who could not have been more courteous and clean at all times If you want the best then go with Infinite Energy Show details · 1
"State of the Art" Solar System! – Infinite Energy Service = 5 Stars. Brilliant to deal with from the first consultation to the finalized install. I highly recommend them and have already passed on details to friends! Thanks Mark, I'll call you when we need a battery wall! Trigg Island Residential Solar Farm Show details · 1
Great Solar System – We are so pleased that we decided to choose Infinite Energy. We had a great range of products to choose from and were able to find a solar system that was perfect for us. From the first contact with the consultant through to the installation, the company was great to deal with. Highly recommend them. Show details · 2
Tesla Solar Battery......Yah!! – I usually don’t condone advertising though Review posts but this company, Infinite Energy, must be given credit were credit is due. They installed a Tesla Battery at my premises with efficiency and accuracy in a few hours. I must whole heartily recommend Infinite Energy as a company that you can rely on. Give Them a go as I am sure you will be… Read more · 1
satisfied. Many thanks to Rory, Steve and the team for your appreciated service.
Great Communication, Great Product and design , Great Deal and installation.....Many thanks Infinite Energy
They have my three votes in the Sandover Medal....
Bloody Marvellous.....
Excellent Service – I used Infinite Energy for my initial Solar installation in 2013 and was impressed with their professionalism. I have recommended them to friends and family since that time and recently engaged them to add a Tesla Powerwall battery to our system. Once again they impressed me with the quality of their work and have no hesitation recommending them for any renewable energy systems. Show details · 1
Infinite Energy Solar install – Infinite Energy - well explained, all questions clarified; clean install; system consistently reaching expected output. Responsive interaction from company representatives leave me confident of ongoing support, which is paramount considering this is a replacement for a non functioning 1st generation system from a no longer existing company. Infinite Energy’s removal and install excellently done. Thank you. Show details · 1
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Good System! – Infinite Energy products seem to be of high quality and perform very well and the inverter is quiet. The salesman was friendly, informative, showing me all the options and did not apply pressure. The installers contacted me prior to installation which was excellent with no mess left behind. My only criticisms are firstly, that I wasn't kept… Read more
informed that installation would be delayed as my panel was not available. I had to chase them up when I hadn't heard. They did however upgrade my panel to one with slightly higher wattage as other was not readily available. Secondly (minor), when I did try to phone on several occasions, I couldn't get an answer. I had to leave a message. One expects that such a large company would always have someone available to answer. Other than that, staff were always polite and helpful and after installation internet information is excellent. I'm still waiting for my first power bill to see the savings.
solar install – Infinite have been very easy to deal with and did a good job of the install. No issues. the system has a desktop (PC) software link so you can check how the system is working whenever you like. Show details
Top shelf – I did some research and then checked around with friends. All recommended the company. Infinite were upfront about the cost (not cheap) but you get what you pay for. Quality panels with full 25yr warranty & top shelf inverter with 12 yr warranty. Good installers on the day as well. Top all round service - highly recommended. Show details
Fault free energy for 4 years now – This is my second system installed by Infinite Energy. I have chosen 2 x 2.5 KW SMA inverters. The first one has been operating error free for almost 4 years. The second system has been installed on the 7th of February without ant hazels. Just waiting for battery prices to come down. Show details
Infinite energy are very very slow – I signed with them 12 weeks ago (90days), made a 10% deposit, and today I am still waiting to obtain an installation date as they are waiting for my system to be authorised by Western Power !?? Western Power on average approves an installation within 30-45days maximum so what is taking so long for my approval ? l am suspecting there might be some… Read more
problems between Infinite Energy and Western Power regarding the regulation and/or competency of the people within the company
Hi there, Thank you for taking the time to… Read more
Matter of fact installation – Phone consultation only, the consultant could have done with some customer service training, however turned out to be knowledgeable about the product. Installation without a hitch and within the time frame suggested by Infinite. Would recommend the company. Show details
Worst sales service ever – Had a system installed over 12 mths ago with a battery and since then none of the power i have put back into the grid has qualified me for payback from Synergy. This is due to Infinite Energy paperwork being wrong on submission. I have lost count the phone calls i have made to get this sorted. Worst service i have ever had to deal with and would not recommend them to anyone Show details
Hi Gary, I'm really sorry to receive your… Read more
Good quality products, good install and knowledgeable sales – Very happy with the outcome and the products (optimised Sunpower 6.4kW set up with Solar Edge Inverter). App good, system cranking out 4-5 kw on even only averagely sunny days Show details · 1
Great to begin with – Infinite Energy was great to begin with. [name removed] provided excellent service and advice for our panels. The panels have been installed and are doing their job wonderfully! However, I was disappointed to find out (only at time of arranging installation) that Infinite Energy actually uses subcontractors to install for them. I am disappointed… Read more
in the admin/booking team in particular, I have been waiting for my warranty papers/manuals for the past TWO months. I have followed them up with many phone calls/emails and I keep getting told "the Installers will organise this soon". If this is how warranty claims will be like, I am getting concerned.
Hi Tristan, Thank you for taking the time to… Read more
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Trust in our future – Very good information and service from Lindsey. Although the two installers arrived after the designated time, they were able to install 18 panels in an afternoon. Very pleasant and professional guys. The system has only been in place for a week so I can’t comment on any savings. I am aware that my spouse and I have already modified our power… Read more · 1
usage behaviour and so I am expecting good value for money in the future. Thank you very much Ann and Peter.
One Very Happy Customer! – Justin the sales rep was very informative. The three guys installing the panels went straight to work, very pleasant, no lunch break, job was completed of 20 Solar Panels with a 5 kw Fronius Inverter. within seven hours, tidied up after themselves. Very pleased. Marilyn Show details · 1
great product – I chose Infinite energy as a result of a recommendation from a friend. the process from the first phone call to quotes and install was professional and am very happy with the product and the workmanship. The installers were polite and professional on the day. cant comment on after sales service at this stage. i never felt pressured to buy a system… Read more · 1
as some of the other company's did. I feel confident this company will be around for any probs that may arise in the future.
Very Satisfied – We were recommended Infinite Energy by friends who had their system installed 5 years ago after they had researched many systems by other companies. Even though Infinite Energy were not the cheapest quote we received, we were happy to go with them due to the professionalism of our consultant Rory and the information given to us in regards to the… Read more · 1
best panels for our home. The installation of our system was faultless. Yon and his team were very efficient and friendly. We have only had the system installed 2 weeks ago, so cannot comment on after sales service should any issues arise.
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Hi Joanna, Firstly, thank you for taking the… Read more (+2 replies)