Infinite Energy products seem to be of high quality and perform very well and the inverter is quiet. The salesman was friendly, informative, showing me all the options and did not apply pressure. The installers contacted me prior to installation which was excellent with no mess left behind. My only criticisms are firstly, that I wasn't kept informed that installation would be delayed as my panel was not available. I had to chase them up when I hadn't heard. They did however upgrade my panel to one with slightly higher wattage as other was not r...eadily available. Secondly (minor), when I did try to phone on several occasions, I couldn't get an answer. I had to leave a message. One expects that such a large company would always have someone available to answer. Other than that, staff were always polite and helpful and after installation internet information is excellent. I'm still waiting for my first power bill to see the savings.
Infinite have been very easy to deal with and did a good job of the install. No issues.
the system has a desktop (PC) software link so you can check how the system is working whenever you like.
I did some research and then checked around with friends. All recommended the company. Infinite were upfront about the cost (not cheap) but you get what you pay for. Quality panels with full 25yr warranty & top shelf inverter with 12 yr warranty. Good installers on the day as well. Top all round service - highly recommended.
Fault free energy for 4 years now
This is my second system installed by Infinite Energy. I have chosen 2 x 2.5 KW SMA inverters. The first one has been operating error free for almost 4 years. The second system has been installed on the 7th of February without ant hazels. Just waiting for battery prices to come down.
Signed up October still waiting. Now January 19th.
Have emailed this company. Had someone sent out who was not working in the best interest of the company asked for another assessor who was great. Since then nothing. Sent emails to find out what is happening with my request to install solar panels and they keep saying they are on holidays. We have had the new meter installed and now nothing. 4 months later still nothing. This is pathetic. If you want business this is not the way to get it. Still waiting.
Infinite energy are very very slow...
I signed with them 12 weeks ago (90days), made a 10% deposit, and today I am still waiting to obtain an installation date as they are waiting for my system to be authorised by Western Power !?? Western Power on average approves an installation within 30-45days maximum so what is taking so long for my approval ? l am suspecting there might be some problems between Infinite Energy and Western Power regarding the regulation and/or competency of the people within the company
The reviewer stated that an incentive was offered for this review
- Verified customer
Matter of fact installation
Phone consultation only, the consultant could have done with some customer service training, however turned out to be knowledgeable about the product. Installation without a hitch and within the time frame suggested by Infinite. Would recommend the company.
Worst sales service ever
Had a system installed over 12 mths ago with a battery and since then none of the power i have put back into the grid has qualified me for payback from Synergy. This is due to Infinite Energy paperwork being wrong on submission. I have lost count the phone calls i have made to get this sorted. Worst service i have ever had to deal with and would not recommend them to anyone
Can not get a call back
I have had a system installed and the service and installation was good. On November 7th I had a fault report on my inverter and rang Infinite Energy for a service call. I was put on hold by an automated system and after a short wait was told by the system all operators were busy. It then told me to leave a message or repot my inquiry on line. I Immediately reported my problem on line and got a reply saying I would be contacted by a service agent. I am still waiting for a reply!
Not a happy customer
Good quality products, good install and knowledgeable sales
Very happy with the outcome and the products (optimised Sunpower 6.4kW set up with Solar Edge Inverter). App good, system cranking out 4-5 kw on even only averagely sunny days
- Verified customer
Great to begin with
Infinite Energy was great to begin with. [name removed] provided excellent service and advice for our panels. The panels have been installed and are doing their job wonderfully!
However, I was disappointed to find out (only at time of arranging installation) that Infinite Energy actually uses subcontractors to install for them. I am disappointed in the admin/booking team in particular, I have been waiting for my warranty papers/manuals for the past TWO months. I have followed them up with many phone calls/emails and I keep getting told "the Installers will organise this soon". If this is how warranty claims will be like, I am getting concerned.
Trust in our future.
Very good information and service from Lindsey. Although the two installers arrived after the designated time, they were able to install 18 panels in an afternoon. Very pleasant and professional guys.
The system has only been in place for a week so I can’t comment on any savings. I am aware that my spouse and I have already modified our power usage behaviour and so I am expecting good value for money in the future.
Thank you very much Ann and Peter.
The reviewer stated that an incentive was offered for this review
One Very Happy Customer!
Justin the sales rep was very informative. The three guys installing the panels went straight to work, very pleasant, no lunch break, job was completed of 20 Solar Panels with a 5 kw Fronius Inverter. within seven hours, tidied up after themselves.
I chose Infinite energy as a result of a recommendation from a friend. the process from the first phone call to quotes and install was professional and am very happy with the product and the workmanship. The installers were polite and professional on the day. cant comment on after sales service at this stage.
i never felt pressured to buy a system as some of the other company's did. I feel confident this company will be around for any probs that may arise in the future.
- Verified customer
We were recommended Infinite Energy by friends who had their system installed 5 years ago after they had researched many systems by other companies.
Even though Infinite Energy were not the cheapest quote we received, we were happy to go with them due to the professionalism of our consultant Rory and the information given to us in regards to the best panels for our home.
The installation of our system was faultless. Yon and his team were very efficient and friendly.
We have only had the system installed 2 weeks ago, so cannot comment on after sales service should any issues arise.
They have excuse after excuse
They can not wait for you to sign up all nice and helpful BUT
They have excuse after excuse after you have signed.
I signed up in the mild of last year and just Half has happen the last few months.
They didn’t turn up in the past when they gave me a dates. I find them hard to get a hold of sometimes,
They say they will call me back in fifteen minutes but don’t. One day they came to install and had someone’s panels and mine has not been sent down at this time.
I would not recommend them to anyone.
I have taken days off to be home when they say they were coming.
Lost income for the days i have taken off.
All I can say is that hero and his mate were excellent with the installation. The after sales service is non existant.
Not sure yet on the results as has only been installed for 2 weeks
A Happy Woman!
I have wanted solar panels for years! I have been through the "process" of having solar guys come around 3 times in the past 10 years. Infinite was the 4th. I was ready to say No, as usual, due to the price and confusing/mysterious way in which solar panals are explained.
Mark came in with full knowledge and easily explained answers to my numerous questions. (HE IS A WEALTH OF INFORMATION )
In the end, I will pay my solar panels off in about 2.5 years!
The installation guys that were organized to come over, were very professional and frien...
Professional quotes and service
I'd gladly recommend Infinte Energy to anyone looking for quotes on a solar system.
Infinite Energy came out to quote on a residential PV system (contacted through Solar Quotes). Neil arrived right on time and had come prepared with a layout option for a system to fit my roof profile. Gave clear answers and explanations about the different pro/cons of different components, as well as what services they offered. We discussed different panel orientations to have a north-west split, and the implications of that. Neil provided a package with d...etailed info about the company and the component brands they use. The next day, Neil emailed through a full quote based on the changes we discussed, which also included quotes for 2 other systems that were more in a mid-range price level (but all reputable and well known brands). The prices were competitive for the different systems. Followed up with a phone call a few weeks after. A very polished, polite and professional level of service throughout. Definitely worth the time to get a quote from IE as a point of comparison for service, components and price.
Two systems, one perfect the other a poor performer
I had two 2.5kW inverter (3.3kWp) SolarEdge and Canadian Solar panel systems installed initially on the Garage and subsequently on the 2 storey house just over a year ago. (For money reasons I could not afford both at the same time)
The first system on the garage works perfectly and I am extremely pleased with the operation of the system. It clips out at 2.5kW in summer in the middle if the day and has a nice smooth output waveform on my network connect App.
However the second system which is identical in all design aspects(both east-west...pitched roofs and no shading) doesn't work at the maximum power output (at the same time of day of the clipped 2.5kw Garage system) barely acheiving 1.7kw on average at the same time of day, and a very unstable variable wave output. This defect has been brought up with Infinite Energy numerous times last year with them eventually sending a tech out to upgrade the softtware. Result? NO CHANGE. After many emails to Customer Sales I gave up. However with summer about to start I checked both systems yesterday at 12:30pm. Nothings changed! House (2nd) system was outputting ~1.7kW with a continuously variable output well below 2.5kW inverter (no cloud and no shading) of the Garage system which was outputting a perfectly clipped 2.5kW.
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Questions & Answers
6.6 kw panels. Wot price can you do me fully installed in narrogin WA 6312. 58 Sydney hallway .single story
Christie S.Infinite Energy
A 6.6kW system will start at around $4,290 fully installed but we would need to assess your roof and discuss which products are best for your situation before we can provide an official quote.
Please get in contact with us by emailing firstname.lastname@example.org and provide the following information so we can assist further:
1. Your full home address
2. Is your home single or three phase power
3. Ideally a photo of your switchboard if you can
4. Your best contact number
We look forward to hearing from you shortly.
Morgan - Infinite Energy
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