They have excuse after excuse
They can not wait for you to sign up all nice and helpful BUT
They have excuse after excuse after you have signed.
I signed up in the mild of last year and just Half has happen the last few months.
They didn’t turn up in the past when they gave me a dates. I find them hard to get a hold of sometimes,
They say they will call me back in fifteen minutes but don’t. One day they came to install and had someone’s panels and mine has not been sent down at this time.
I would not recommend them to anyone.
I have taken days off to be home when they say they were coming.
Lost income for the days i have taken off.
All I can say is that hero and his mate were excellent with the installation. The after sales service is non existant.
Not sure yet on the results as has only been installed for 2 weeks
A Happy Woman!
I have wanted solar panels for years! I have been through the "process" of having solar guys come around 3 times in the past 10 years. Infinite was the 4th. I was ready to say No, as usual, due to the price and confusing/mysterious way in which solar panals are explained.
Mark came in with full knowledge and easily explained answers to my numerous questions. (HE IS A WEALTH OF INFORMATION )
In the end, I will pay my solar panels off in about 2.5 years!
The installation guys that were organized to come over, were very professional and friendly. It rained ironically, the day of installation but the installers worked inside the roof when it rained and outside whilst it was clear keeping them dead on schedule.
So now, it is 39 degrees outside, I'm sitting in a cool 23 degrees and guess how much it's costing me?!
I AM a very happy woman!!
Professional quotes and service
I'd gladly recommend Infinte Energy to anyone looking for quotes on a solar system.
Infinite Energy came out to quote on a residential PV system (contacted through Solar Quotes). Neil arrived right on time and had come prepared with a layout option for a system to fit my roof profile. Gave clear answers and explanations about the different pro/cons of different components, as well as what services they offered. We discussed different panel orientations to have a north-west split, and the implications of that. Neil provided a package with detailed info about the company and the component brands they use.
The next day, Neil emailed through a full quote based on the changes we discussed, which also included quotes for 2 other systems that were more in a mid-range price level (but all reputable and well known brands). The prices were competitive for the different systems. Followed up with a phone call a few weeks after. A very polished, polite and professional level of service throughout. Definitely worth the time to get a quote from IE as a point of comparison for service, components and price.
Two systems, one perfect the other a poor performer
I had two 2.5kW inverter (3.3kWp) SolarEdge and Canadian Solar panel systems installed initially on the Garage and subsequently on the 2 storey house just over a year ago. (For money reasons I could not afford both at the same time)
The first system on the garage works perfectly and I am extremely pleased with the operation of the system. It clips out at 2.5kW in summer in the middle if the day and has a nice smooth output waveform on my network connect App.
However the second system which is identical in all design aspects(both east-west pitched roofs and no shading) doesn't work at the maximum power output (at the same time of day of the clipped 2.5kw Garage system) barely acheiving 1.7kw on average at the same time of day, and a very unstable variable wave output.
This defect has been brought up with Infinite Energy numerous times last year with them eventually sending a tech out to upgrade the softtware. Result? NO CHANGE. After many emails to Customer Sales I gave up.
However with summer about to start I checked both systems yesterday at 12:30pm.
Nothings changed! House (2nd) system was outputting ~1.7kW with a continuously variable output well below 2.5kW inverter (no cloud and no shading) of the Garage system which was outputting a perfectly clipped 2.5kW.
**All** I want is the power output I paid good dollars for as I believed Infinite Energy were a quality company supplying quality systems and service.
Unfortunately my opinion of them has suffered badly from this experience and I can no longer recommend them based on the above.
Next stop will be Consumer Affairs to get the goods operating as I paid for them unless this review spurs a response.
I paid more for a better installation and solar system
Infinite Energy was not the lowest quote I got for my Solaredge invertor and Sunpower solar panels. There were bigger and much cheaper options, but when I compared the quality of their installations and the installed products, I determined to pay the extra and go for a quality installations and product.
After I approved the installation, Infinite Energy handled everything else for me. They kept me up to date with their progress. Their installation team were polite and installed the solar panels without breaking a single tile.
I am very pleased with my new solar installation and I am confident that if there is a problem in the future, Infinite Energy will help me resolve it.
I’ve just had a 6kw system (Fronius inverter and Canadian Solar) panels installed by Infinite Energy. The whole process has gone incredibly smoothly, from the first consultation to the installation to the after-sales service.
I was impressed with the amount and quality of information I received from my consultant, James. Everything went just as he advised it would.
When we had an issue with the overhead lights not working after the installation, an electrician was promptly sent out to fix it no questions asked.
I was recommended Infinite by my friends and I have no hesitation in passing on that recommendation.
Top Notch in every way.
We have had a 6kW system installed into the grid in Yanchep and cannot fault any of the communications or work done by the team at Infinite energy. Right from the initial phone call to Rohan at Infinite energy, everyone we have dealt with have been courteous, professional and caring in all aspects and with all the questions we have had. They are "top notch" in our experience and we would definately recommend them. The system is putting out more than we expected and all work around the house was completed in a very neat and considerate way. The Installer Yon and his offsider were great. Sept 2018.
Great initial performance; appalling response to post installation fault.
On a late evening during June 2018, I noticed the red 'fault' light on a Solar Edge inverter. The device involved was one of three and was the unit connected to an LG battery. This battery was seemingly the first to be installed in WA. Original installation occurred during June 2017. From initial enquiry to installation the performance of Infinite Energy and the contractor West State Electrics was exemplary. A minor inverter configuration glitch was rapidly cleared by Solar Edge. Interrogation of the Solar Edge monitoring portal indicated that the battery issue originally occurred in early May 2018. On advising Infinite Energy of the fault I was advised to reboot the system and received instruction on how to do it. This procedure yielded no improvement so I was informed that a technician would attend on 9/7/2018. Having arranged to be available on site for that whole day I was concerned by midday that nobody had turned up. I the contacted the Infinite Energy office to enquire as to when the technician was coming and was advised that someone would call back. At 1505 I received an email from a 'Customer Service Representative' apologising for the non attendance and rescheduling the technician until 19/7/2018. From the tone of the email there was no recognition of the inconvenience of having to wait an entire day for nothing. Duly on 19/7/2018 a technician appeared with an LG provided charging mechanism. He explained that Solar Edge had carried out an update on the inverters which inadvertently removed the charge 'floor' on the battery and allowed it to discharge completely. He now proposed to recharge it. He advised that the delay was due to there being only four LG chargers in Australia and there was a delay in getting hold of one. The charging effort failed and another technician was scheduled to come with an even more sophisticated mechanism. This electrician, when he appeared, was the one who carried out the original installation. Very rapidly it became obvious that the battery was faulty and the 'lid' was removed for inspection. As this happened the internal 'pack' expanded and the 'lid' could no longer be fitted. The battery would need to be replaced. I watched as the technician processed the entire issue on a tablet and heard him make contact to arrange how events were to proceed. The battery was left in situ pending the arrival of the replacement. Since that exercise I have heard nothing from infinite Energy. I contacted the office this morning (17/9/2018) and was advised by a most courteous lady that the matter had been resolved! I advised that it was not and now await further contact from Infinite Energy.
The best company to install your solar
I must say after several quotes and hours researching on the internet I have made excelent choice choosing Infinite Energy as my solar system provider. The initial meet with the consultant Dean was friendly, professional and non pushy. Since I had all information from all the research I did online I knew that all information I have received is correct. I have then checked all the reviews and website and I was happy to proceed. The installation was smooth and professional and I can guarantee that as I'm Senior Site Manager for one of the leading Australian commercial Fitout company. After service was seemless and professional. All documents and warranties and certificates received within a week. The solar system itself is performing excellent as expected. I'm very happy and highly recommend Infinite Energy to anyone. I have already posted company profile on our own Intranet website. Thank you very much
Exceptional Sales Consultant and Product
Orginally I had an issue with this company and started communication with their customer service team to rectify my concerns. Since then, our sales consultant has almost immediately resolved BOTH issues in record time. Extremely impressed with our sales consultant's customer service skills. He was incredibly thorough throughout our meeting which allowed us to choose a very high standard system to meet our needs.
The product seems absolutely brilliant and the app we are using to visually track our solar power is exceptionally detailed.
Highly recommended sales team and solar products.
This solar system is unbelievable price
I’m from South Australia
Dismal after sales service
I cannot find any fault in Infinity Energy’s pre-sales service and their contractors installation of my solar panels and inverter. They were efficient helpful and friendly. What I can find fault in is their dismal after sales service. I found that I could not login to my Fronius inverter to update the firmware so I phoned Infinity Energy to solve the problem. I was informed that all of their people were occupied at that time but they would call me back as soon as that day. I did not receive a call back so three days later i called them again. The person I spoke to was very apologetic and and I was told that someone from the technical section would call me back that day without fail as they were occupied at that time. I asked to speak to someone else in the company as I was unhappy with this answer. I then spoke to another apologetic person who assured me that I would get a called shortly. The call back never came. Two days later I called again and demanded to speak to someone from the technical help section. The very apologetic woman I spoke to finally put me on to their best technical help employer, [name removed]. After 15 minutes of questions and trying different approaches to logging on to my inertverter he said that he would have to phone the installers and find out the correct password for my inverter. He told me that he would call me back later that day when he had contacted the installer. I informed him that he could call me on my mobile, home phone, email me or message me with the answer. After two weeks I gave up any hope of resolving my problem.
Outstanding Customer Service
I selected IE as my solar provider due to a partnership with RAC. Compared to other local solar providers, IE was a stand out when it came to customer service. The IE team were knowledgeable, responsive, honest and polite. I look forward to enjoying the energy savings from a quality IE installed solar system and will recommend IE to family and friends. When residential battery systems become more affordable, IE will be my preferred provider and installer.
Excellent service, from quotes to install and further support
I selected Infinite Energy based on feedback I'd seen on Solar Quotes and here on Product Review, as well as their well presented and comprehensive quotation.
While certainly not the cheapest provider around, in the end you get what you pay for.
The no pressure approach during the quotation process by Infinite is refreshing. We were given time to consider and research, and clarification questions were answered promptly and well by Daniel.
Infinite handled the background paperwork with Synergy and Western Power seamlessly, and the meter change by Western Power (WP) was accomplished in time for system installation. My previous dealings with WP have never been that timely or hassle free, I have to say. Infinite have obviously developed a good relationship there.
Contact to arrange installation was handled well, and the installers turned up on time, were couteous and helpful, consulted when a problem was found in terms of panel orientation on the roof (came up with an immediate and equally workable solution, with all panels still north facing), cleaned up after themselves and did a neat, tidy job of installation - working hard to complete the job in one day.
Since installation some bugs have developed (State 567 on the inverter to do with apparent high grid voltage causing the inverter to reduce power output), but Tomy from Infinite's support service has worked with me and continues working to sort that out. Support is immediate, consultative and responsive, so I'm confident the issue will be resolved in a timely manner.
Despite the state 567 issue, the inverter and panels are still producing a considerable amount of power (6.6kW Canadian Solar panels and 5kW Fronius Primo inverter), and I'm expecting the system to pump out near its maximum allowed 5kW on these bright, sunny winter days as soon as the issue is resolved.
I'll update this report further when we make progress on that.
Stress free from start to finish
Thanks to all at Infinite Energy for a stress free process on a big purchase. We were provided with fantastic information on what panels and inverters would suit our needs which helped make our decision easy. Smooth process from start to finish with a quick turnaround time on install and lots of information every step of the way.
The whole experience dealing with Infinate was first class. David was great, answering all my questions and supplying multiple solutions for our situation. He wasn’t pushy and gave us the time to make up our minds and to be confident we had the best system for our ongoing needs. The install team did a great job and were polite and cleaned up before they left.
The system is great and we are looking forward to many years of cheap clean energy.
I fully recommend Infinate to anyone considering solar.
Positive Experience start to finish.
Very happy with the decision to go with Infinite. From our first meeting with Mark to the end of the install, every thing was very good. All questioned were answered openly and honestly. Price was competitive and good value for money.
Installers were very good, and communications through the whole process was good.
Very happy with the system.
Overall I had a very positive experience with Infinite Energy and have no problem recommending them. They have been professional through the whole process and I have finished up with an exceptional PV system. At no point did they feel like an opportunistic company focused solely on moving hardware like you see on TV.
The system has been running for a few months now and it hasn't missed a beat. The interface to the data logger and smart meter is ok. It could be improved, but it's good enough. I really like how I can watch the production vs consumption data coming from the inverter. But the best bit is watching the excess flow back into the grid.
At the end of the day, IE has one more happy customer :-)
Clear set out quote with three clear options. Informative and suppotive information. Clear time line which was honored. Very good workmanship and pleasant, supportive and knowlegeable installers. Solid support from Chris (sales representative). Always willing to take phone calls and answer queries as well take action when it was called for. A very pleasure easy experience. I would highly recommend infinite energy.
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