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Infinite Energy

Infinite Energy

4.4 from 78 reviews

Reviews

4.4

78 reviews
5
(60)
4
(4)
3
(3)
2
(5)
1
(6)
  • Value for Money
    4.2 (20)
  • Product Quality
    4.8 (19)
  • Return Claim MadeYes (2) · No (21)
  • Customer Service
    3.9 (22)
  • Warranty Claim MadeYes (2) · No (21)
  • Purchase PriceA$6,997.29 (7)
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Cliff & Gay

Cliff & GayPerth, WA

  • 2 reviews
  • 1 like

Want Solar - Go with "Infinite Energy"

published

We've been with Infinite Energy (Louis Stone) for 10 years when our 1st system was installed - Never a problem!
We decided to update and once again a fantastic service!
Louis Stone again!- Recommended System / Quotation / Questions resolved and when installed a great group of men who could not have been more courteous and clean at all times
If you want the best then go with Infinite Energy

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Infinite Energy
Christie S.Infinite Energy
Adam D.

Adam D.Perth, WA

"State of the Art" Solar System!

published

Infinite Energy Service = 5 Stars.
Brilliant to deal with from the first consultation to the finalized install. I highly recommend them and have already passed on details to friends! Thanks Mark, I'll call you when we need a battery wall!

Trigg Island Residential Solar Farm

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased SunPower Maxeon
System Size5.2 KW
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1 comment
Infinite Energy
Christie S.Infinite Energy
Kim

KimPerth, WA

  • 2 reviews
  • Verified customer

Great Solar System

published

We are so pleased that we decided to choose Infinite Energy. We had a great range of products to choose from and were able to find a solar system that was perfect for us. From the first contact with the consultant through to the installation, the company was great to deal with. Highly recommend them.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Sunpower BLK 325W Mono Panels
System Size5 KW
Purchase PriceA$7,875.00
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2 comments
Infinite Energy
Christie S.Infinite Energy
Kim
Kim
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Denis

DenisPerth, WA

  • 2 reviews

Tesla Solar Battery......Yah!!

published

I usually don’t condone advertising though Review posts but this company, Infinite Energy, must be given credit were credit is due. They installed a Tesla Battery at my premises with efficiency and accuracy in a few hours. I must whole heartily recommend Infinite Energy as a company that you can rely on. Give Them a go as I am sure you will be satisfied. Many thanks to Rory, Steve and the team for your appreciated service.

Great Communication, Great Product and design , Great Deal and installation.....Many thanks Infinite Energy

They have my three votes in the Sandover Medal....

Bloody Marvellous.....

Customer Service
Value for Money
Product Quality
1 comment
Infinite Energy
Christie S.Infinite Energy

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This is perfect,

published

Infinite Energy completed the solar installation in a highly professional, timely and cost effective manners. The consultant, Justin Paul, explained to me everything without any pressure prior to signing the contract. The installation team arrived on time and completed the installation in a tidy and professional manner

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Fronius Symo inverter - Canadian solar Cs3l
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1 comment
Infinite Energy
Christie S.Infinite Energy
john1723

john1723Perth, WA

  • 2 reviews

Excellent Service

published

I used Infinite Energy for my initial Solar installation in 2013 and was impressed with their professionalism. I have recommended them to friends and family since that time and recently engaged them to add a Tesla Powerwall battery to our system. Once again they impressed me with the quality of their work and have no hesitation recommending them for any renewable energy systems.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Infinite Energy
Christie S.Infinite Energy
  • Verified customer

Infinite Energy Solar install

published

Infinite Energy - well explained, all questions clarified; clean install; system consistently reaching expected output. Responsive interaction from company representatives leave me confident of ongoing support, which is paramount considering this is a replacement for a non functioning 1st generation system from a no longer existing company. Infinite Energy’s removal and install excellently done.
Thank you.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Infinite Energy
Christie S.Infinite Energy

Good System!

published
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Sunpower P-19 325W
System Size6.5 KW
Purchase PriceA$6,350.00
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B__W_N

B__W_N

  • 2 reviews

solar install

published

Infinite have been very easy to deal with and did a good job of the install. No issues.
the system has a desktop (PC) software link so you can check how the system is working whenever you like.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased SunPower MAX2 360W Mono Panels (x18) and SolarEdge 5kW inverter
System Size5 KW
Purchase PriceA$9,500.00
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Dave

DavePerth, WA

Top shelf

published

I did some research and then checked around with friends. All recommended the company. Infinite were upfront about the cost (not cheap) but you get what you pay for. Quality panels with full 25yr warranty & top shelf inverter with 12 yr warranty. Good installers on the day as well. Top all round service - highly recommended.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
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hansd

hansdPerth, WA

  • 2 reviews

Fault free energy for 4 years now

published

This is my second system installed by Infinite Energy. I have chosen 2 x 2.5 KW SMA inverters. The first one has been operating error free for almost 4 years. The second system has been installed on the 7th of February without ant hazels. Just waiting for battery prices to come down.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased 2 x 2.5 KW SMA inverters, 8xCanadian Solar panels & 12 x REC Solar
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Jacked Off

Jacked OffPerth, WA

  • 3 reviews
  • 2 likes

Signed up October still waiting. Now January 19th.

published

Have emailed this company. Had someone sent out who was not working in the best interest of the company asked for another assessor who was great. Since then nothing. Sent emails to find out what is happening with my request to install solar panels and they keep saying they are on holidays. We have had the new meter installed and now nothing. 4 months later still nothing. This is pathetic. If you want business this is not the way to get it. Still waiting.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
5 comments
Infinite Energy
Christie S.Infinite Energy
Jacked Off
Jacked Off
Infinite Energy
Christie S.Infinite Energy
ADSL4Q989

ADSL4Q989Perth, WA

  • 3 reviews
  • 1 like

Infinite energy are very very slow...

published

I signed with them 12 weeks ago (90days), made a 10% deposit, and today I am still waiting to obtain an installation date as they are waiting for my system to be authorised by Western Power !?? Western Power on average approves an installation within 30-45days maximum so what is taking so long for my approval ? l am suspecting there might be some problems between Infinite Energy and Western Power regarding the regulation and/or competency of the people within the company

Customer Service
Value for Money
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
1 comment
Infinite Energy
Christie S.Infinite Energy

The reviewer stated that an incentive was offered for this review

Jo L.

Jo L.

  • 2 reviews
  • 1 like
  • Verified customer

Matter of fact installation

published

Phone consultation only, the consultant could have done with some customer service training, however turned out to be knowledgeable about the product. Installation without a hitch and within the time frame suggested by Infinite. Would recommend the company.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Candian Solar and SolarEdge
System Size6.6 KW
Purchase PriceA$6,165.00
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Worst sales service ever

published

Had a system installed over 12 mths ago with a battery and since then none of the power i have put back into the grid has qualified me for payback from Synergy. This is due to Infinite Energy paperwork being wrong on submission. I have lost count the phone calls i have made to get this sorted. Worst service i have ever had to deal with and would not recommend them to anyone

Return Claim MadeYes
Warranty Claim MadeNo
1 comment
Infinite Energy
Christie S.Infinite Energy
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Charles

CharlesPerth, WA

Can not get a call back

published

I have had a system installed and the service and installation was good. On November 7th I had a fault report on my inverter and rang Infinite Energy for a service call. I was put on hold by an automated system and after a short wait was told by the system all operators were busy. It then told me to leave a message or repot my inquiry on line. I Immediately reported my problem on line and got a reply saying I would be contacted by a service agent. I am still waiting for a reply!
Not a happy customer

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Panel Purchased Canadian Solar Panels
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1 comment
Infinite Energy
Christie S.Infinite Energy

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Stuey

StueyPerth, WA

  • 2 reviews

Good quality products, good install and knowledgeable sales

published

Very happy with the outcome and the products (optimised Sunpower 6.4kW set up with Solar Edge Inverter). App good, system cranking out 4-5 kw on even only averagely sunny days

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Sunpower 330 black
System Size6.4 KW
Purchase PriceA$7,495.00
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1 comment
Infinite Energy
Christie S.Infinite Energy
Tristan R

Tristan RPerth, WA

  • 2 reviews
  • Verified customer

Great to begin with

published

Infinite Energy was great to begin with. [name removed] provided excellent service and advice for our panels. The panels have been installed and are doing their job wonderfully!

However, I was disappointed to find out (only at time of arranging installation) that Infinite Energy actually uses subcontractors to install for them. I am disappointed in the admin/booking team in particular, I have been waiting for my warranty papers/manuals for the past TWO months. I have followed them up with many phone calls/emails and I keep getting told "the Installers will organise this soon". If this is how warranty claims will be like, I am getting concerned.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Solar Edge and Sunpower
System Size5.1 KW
Purchase PriceA$6,596.00
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1 comment
Infinite Energy
Christie S.Infinite Energy

Trust in our future.

published

Very good information and service from Lindsey. Although the two installers arrived after the designated time, they were able to install 18 panels in an afternoon. Very pleasant and professional guys.
The system has only been in place for a week so I can’t comment on any savings. I am aware that my spouse and I have already modified our power usage behaviour and so I am expecting good value for money in the future.
Thank you very much Ann and Peter.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Canadian panels
System Size5.9 KW
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1 comment
Infinite Energy
Christie S.Infinite Energy

The reviewer stated that an incentive was offered for this review

Marilyn

MarilynPerth, WA

One Very Happy Customer!

published

Justin the sales rep was very informative. The three guys installing the panels went straight to work, very pleasant, no lunch break, job was completed of 20 Solar Panels with a 5 kw Fronius Inverter. within seven hours, tidied up after themselves.
Very pleased.
Marilyn

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Fronius Symo Canadian Solar
System Size5 KW
See all answers
1 comment
Infinite Energy
Christie S.Infinite Energy

Thank you for taking the time to write us a review Marilyn! We'll be sure to pass your kind feedback on to Justin and the install team, and hope you are enjoying all the benefits of your new system!

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Questions & Answers

Richard dale

Richard daleasked

6.6 kw panels. Wot price can you do me fully installed in narrogin WA 6312. 58 Sydney hallway .single story

2 answers
Richard dale
Richard dale

Yes

Infinite Energy
Christie S.Infinite Energy

Hi Richard,
A 6.6kW system will start at around $4,290 fully installed but we would need to assess your roof and discuss which products are best for your situation before we can provide an official quote.

Please get in contact with us by emailing enquiries@infiniteenergy.com.au and provide the following information so we can assist further:
1. Your full home address
2. Is your home single or three phase power
3. Ideally a photo of your switchboard if you can
4. Your best contact number

We look forward to hearing from you shortly.

Thanks,
Morgan - Infinite Energy

Paul

Paulasked

Hi there,

I am interested in solar panels, are you operating in Melbourne?

No answers

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