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Not so good
We had our awning built in March and are still waiting for receipt of payment and building certificate. We also have a couple of leaks which the installer Darren was aware of. We had Darren some screening and roller shutters for us on the side,
And he never finished the job but was happy to take our money, promises given over and over again but all lies. Although this side job was not officially done by install a verandah he is one of their contractors. To think they hire a person who treats their customers like this is disgusting. They would not even help us at all. So no I would not recommend them
There is no integrity from them at all
A stressful, erroneous and drawn out process.
Don't use! - Too many cooks in the kitchen.
A salesman who passed on incorrect design information. Installers didn't turn up on the scheduled day. Admin who stopped responding.
Thankfully part of the issue was flagged by the builder before being erected. The Director contacted me to resolve the issues and got it rectified, so there is some credit to that (but that was due to my non-payment, doubt I would have heard if I'd paid already).
Now, as soon as the issue was rectified, I received 2 emails, 3 phone calls in less than 24 hours to pay the balance!! I had my phone on silent during work hours.. give me a chance! Borderline harassment.. I will pay, relax.
Wouldn't recommend to my worst enemy
Terrible job. Absolutely horrible final product. Leaks, rivets not lined up, can see daylight through it. Gutter leaks as rivets not lined up either. Shoddy workmanship from the very beginning. Would never recommend
Interesting method of quoting
Received a quote for a veranda on Saturday.. red flags galore when the salesman starts by saying "This is what the price should be..$47,000"". Then proceeded to tell me that permits and surveyor was free.. doubled back when I questioned him and admitted it was built into the price.. then said I could get $3500 by putting up an advertising sign and then they were doubling the discount at the moment.. hmm. They proceeded to tell me if I was prepared to sign up on the day , he would call Stratco and work out a better price.. do people still fall f...or this tactic of bumping up a price by thousands and then offering false discounts??? When I suggested to him we wouldn't be committing on the day, he couldn't get out fast enough... Maybe provide a reasonable price to start with and lose the "discounts"
Don't waste your hard earned money with this company
I can't believe this company can operate in such a un-orangised fashion. It has been 3 months since I paid my deposit and I'm still waiting for council approval because it took 2.5 months for the plans to be lodged with council and now I'm being told that they need to check something else with council because Install a Veranda's own convincer didn't make it clear to council what is actually require even though we have council approval - I wouldn't recommend this company to build a kennel for my dog let alone anything as complicated as a verandah
Great Job done and such a asset to add to our house
We have just had Install a Veranda put a verandah on our house, we are thrilled with it and it will certainly be a great space for the future. Cliff & Taylor installed it and they did a excellent job, were polite and respectfull. All the staff have been great.
would recommend Install a Veranda to do another project for us.
Well done .
This is perfect !!!
Recently had my veranda installed by install a veranda....
Had the pleasure of meeting Warwick who displayed fantastic customer service.
Thank you to Ben and Nathan who did an amazing job with installation and were very professional and great guys also.
Very happy with the finished product and would recommend install a veranda.
Thanks to the team at install a veranda!
Fantastic job, install a veranda is the best company for you.
Fantastic job can't be any happier with the services we received. Alana Lanza who took care of my project is a lovely lady who helped me so much during covid19 restrictions to completed my beautiful carport.i am very pleased with install a veranda company and if any one is looking to build a carport this is a company for you . Thanks so much great job
Very happy with our Pergola.
Stratco products used is of great quality. The installers know exactly what they’re doing. Got straight to work, finished ahead of schedule and cleaned up afterwards.
My veranda was installed on 18 Nov, 2020. It has been taken a long time for the job to be done due to the Covid. Now it has turned out a fantastic veranda, high quality and the man was so attention at the details. So happy with the service. I highly recommend Install A Veranda.
I recently had Install a Veranda provide me with a Stratco outdoor veranda.
Many hurdles with local council permits, developer requirements and communication of information issues over 11 months meant patience, persistance , perserverance and frustration by all parties saw it finally installed.
The 2 installers were very efficient and polite and completed the job with no issues.
I am happy with the completed project and look forward to spending time outdoors under the veranda.
It is a shame that it took so long to complete.
If you or anyone you know of have had any structure requiring a building permit built by this company between 2008 and November 2019 then check your building permit papers are all in order with your local council because their building surveyor called online permit solutions building surveyor [Name Removed] BS_U1588 has had his building surveyors registration cancelled by the Victorian building authority for 3 years from 20th February 2020 for dodgy work, you can check this for your self on the Victorian building authority web page go to the ...disciplinary register section and type in the surveyors number BS_U1588. I found out in 2019 for a structure that was built by this company in 2010 that my building permit papers were incomplete (NO FINAL INSPECTION CERTIFICATE) I had to demolish my structure the verandah builder and the building surveyor didn't care not our problem they said shame shame shame on all of them (BEWARE BUNCH OF DISHONEST LYING SCAMMERS)
Still having problems- 12 months on!
Hard to believe that we are still paying our plumber to fix the shoddy workmanship of this business. The work was so poor causing the veranda to leak and our plumber had to put rivets in and silicone to stop us getting wet. Run for the hill, people, away from this company!!
Rude sales during quote
We had a quote which says no obligation quote. A sales representative went to our house and discussed what we want. He did measurements and drawings describing how it will sit in our house. After computation of the costs, we were surprised it was so expensive, then told us they have promo that he can give us a huge discount. It was really a big discount but as i discussed with my wife, we decided to think about it first and told the sales person. The sales person said they will give us further discount if we get it that day. But we still want t...o think about it and we’re not in a rush having it. Suddenly the sales person becomes rude. He told us in a rude manner that he can’t believe that we’re still not getting it after that further discount. That we wasted his time and so many things he said in a rude manner.
Time to celebrate with friends & family!
Once the planning approvals were processed the project was completed in 3 easy steps.
1. Materials delivered day ahead of instal.
2. Contractors arrived and were punctual, professional and considerate.
3. Works complete in 1 1/2 days. Site left clean, verandah inspected & payment approved.
We are extremely happy. It is just what we imagined and the verandah flows seamlessly from the house. We now have an awesome entertaining space to create beautiful family memories for years to come.
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