Install a Veranda

Install a Veranda

Install a Veranda
2.8

26 reviews

PositivevsNegative
42% · 1113 · 50%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Customer Service
3.0
Timeliness
2.8
Job Satisfaction
3.2
Rates and Fees
2.6
Brand Manager for Install a Veranda? Claim your listing.

Reviews

26 reviews
Angeluz
AngeluzGreater Melbourne (Inner), VIC2 posts
 

One Happy Customer

Highly recommended, everything was done in a professional manner and exactly as agreed and comunicated. The veranda looks a treat. The installers, Paul & Jay were friendly, dowwn to earth and on time.
Aaron
AaronGreater Melbourne (Outer), VIC2 posts
 
Customer Service
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • +1Thumbnail
Eli R.
Eli R.Greater Melbourne (Outer), VIC
 

Veranda

Thank you for a job well done, from quote and advise from Anna and completion of the veranda by Paul and Jake was seamless.
Also communication for appointments and updates with permits with Bek was perfect.
Very happy to recommend to family and friends . Cheers to this great team.
Elizabeth Reyes from Frankston South Victoria
  • Thumbnail
Nadine V.
Nadine V.Greater Melbourne (Outer), VIC
 

Just awful

Just a terrible company to deal with. Even if you have no other options, don’t use them. You will not hear from them unless they want money. Zero proactive communication. You need to follow up with them constantly to get anywhere. Don’t expect the build to start just because you have a start date. They won’t tell you if it’s cancelled, and then someone will show up to build it when you don’t expect them. They get one star only because the verandah was built. Stay as far away from this company as possible.
Rates and Fees
Paula
Paula
 

She's up!

Our veranda Installer/Builder/Tradie/'One Man Band' Dion was professionally brilliant!!! Didn't stop all day and did a fantastic, neat, thorough job.
Good on ya, Mate! Sleep well!!!
Thank You, Dion!!!

It's a pity the Office Staff couldn't manage the same level of Customer Service. They had to be chased, corrected and/or followed up, to fix details at every stage throughout the planning process. Disappointing!!! More appropriate training required within your Company?

George B.
George B.2 posts
  Fair Incentive

Ultimately content!

The staff at Install A Veranda were very professional and helpful to the best of their ability! However the nightmare of dealing with the Hume city council made me wish I didn't start the process.
Customer Service
Timeliness
Job Satisfaction
Muhammad I.
Muhammad I.11 posts
 

Good technicians but terrible salesman and cheats

Terrible only because of their sales. They force people to buy the same day and take the decision. Also they lie on a product price and charged me more then the value of product. I got the stratco cool deck and salesman lied to me and over charged me approx 5k more then the actual price. They force you to take a decision right away and blackmail you emotionally. Just be careful and do your research before buying. They will try to make sure you take decision without thinking
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Muhammad I.
Muhammad I.  
More

BTW, they should be 1 star cause all of their 4-star reviews are actually paid review

Crystal Fonua
Crystal FonuaGreater Melbourne (Inner), VIC
 
  • Thumbnail
  • Thumbnail
  • Thumbnail
Vin
Vin2 posts
 

Install a leaky verandah

First decent rain since we had the verandah installed and it's leaking from absolutely everywhere. Note also the sawn off down pipe that was left behind from the job. One of several things that we've been left to clean up. Genuinely terrible job
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
  • Thumbnail
  • Thumbnail
Sue
Sue
 

Not so good

We had our awning built in March and are still waiting for receipt of payment and building certificate. We also have a couple of leaks which the installer [Name Removed] was aware of. We had [Name Removed] some screening and roller shutters for us on the side,
And he never finished the job but was happy to take our money, promises given over and over again but all lies. Although this side job was not officially done by install a verandah he is one of their contractors. To think they hire a person who treats their customers like this is disgusting. They would not even help us at all. So no I would not recommend them
There is no integrity from them at all
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Warren S.
Warren S.
 

A stressful, erroneous and drawn out process

Don't use! - Too many cooks in the kitchen.

A salesman who passed on incorrect design information. Installers didn't turn up on the scheduled day. Admin who stopped responding.
Thankfully part of the issue was flagged by the builder before being erected. The Director contacted me to resolve the issues and got it rectified, so there is some credit to that (but that was due to my non-payment, doubt I would have heard if I'd paid already).
Now, as soon as the issue was rectified, I received 2 emails, 3 phone calls in less than 24 hours to pay the balance!! I had my phone on silent during work hours.. give me a chance! Borderline harassment.. I will pay, relax.

Job Satisfaction
Elicia
EliciaGreater Melbourne (Metropolitan), VIC
 

Wouldn't recommend to my worst enemy

Terrible job. Absolutely horrible final product. Leaks, rivets not lined up, can see daylight through it. Gutter leaks as rivets not lined up either. Shoddy workmanship from the very beginning. Would never recommend
  • Thumbnail
Michael
MichaelGreater Melbourne (Metropolitan), VIC
 
Customer Service
Rates and Fees
Kaye Evans
Kaye EvansGreater Melbourne (Outer), VIC7 posts
 

Don't waste your hard earned money with this company

I can't believe this company can operate in such a un-orangised fashion. It has been 3 months since I paid my deposit and I'm still waiting for council approval because it took 2.5 months for the plans to be lodged with council and now I'm being told that they need to check something else with council because Install a Veranda's own convincer didn't make it clear to council what is actually require even though we have council approval - I wouldn't recommend this company to build a kennel for my dog let alone anything as complicated as a verandah
Bev
BevGreater Melbourne (Outer), VIC3 posts
  Fair Incentive

Great Job done and such a asset to add to our house

We have just had Install a Veranda put a verandah on our house, we are thrilled with it and it will certainly be a great space for the future. Cliff & Taylor installed it and they did a excellent job, were polite and respectfull. All the staff have been great.
would recommend Install a Veranda to do another project for us.
Well done .
Rates and Fees

Questions & Answers

WGoldberg
WGoldberg

Where can I call? thank you

Details

Visit official website

Contact info for Install a Veranda

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.