Install2u

Wonderful Team ...Great effort and Team Work! Keep up the good work -"Install2u" – Mr Carlos and Ms Elaine was very focus to ensure that all my booking and confirmation for the assembler to do the job fast and professionally.I would like to say" Big Thanks " to Mr Boyd who did the assembly job fast n very professional.He is a "Gem of a Guy!" very polite and punctual on his timing as well.

TERRIBLE – I wish I could give a minus/negative star for this rating! Its the worst customer service and handyman I have ever encountered in ACT. Shame to be associated with IKEA. I was able to speak with the Staff handyman over the phone and he was rude, arrogant and no sense of respect at all. Booked in for installation for a certain day and the provider… Read more

kept delaying without giving a confirmation of day to be installed. Ikea can’t even deal with him as he decides on which job to do. Even suggested to get an Airtasker if I can’t wait! This man does not care at all! AVOiD at all cost.

No customer service – LITERALLY WASTED MY LIFE WAITING FOR THEM not one day not two days but three days and counting now. AVOID AT ALL COSTS - just go to air tasker plenty of better people.

Excellent, prompt service! – We had some wardrobes installed and received a wonderful, prompt, reliable service from Ben. He was lovely to deal with and great communication. He also cleaned up after himself. We are grateful that we are based in Brisbane and didn't receive the same service as some other areas in the country. No complaints here! Thank you Ben!

A Godsend – Communicated well by phone…I needed to change the assembly date and they did it no problem. Showed up promptly and did an excellent job assembling ikea bed and couch. Would have taken me forever! Can’t fault him.

Excellent service, quick response, and helpful attitude - highly recommend! – I bought some furniture from IKEA last week and ordered delivery & assembly services. It was frustrating that they arranged a wrong date for the assembly, also I had to contact Install2u myself for kind help in rescheduling. I and my family were so hopeless, BUT: [Name Removed] promptly replied to me 10 minutes after I called them on 1300 - 417-… Read more

571, and sent [Name Removed] to my apartment in 1 hour - which was exactly the day and time I wanted my assembly service to be completed! They were lifesavers to me and my family!!! So I feel that I should write a review here, to express my appreciation again and to recommend this company to anyone who may need it - Install2u is a responsive and professional company you can rely on.

Didn’t turn up – No communication. Didn’t turn up. Didn’t take calls from IKEA either. Avoid at all costs. Waited ten hours with a three hour round trip. Hugely disappointed and inconvenienced.

DO NOT USE THIS COMPANY! – Speaking from both a customers point of view and also as a coworker of a company that uses this company, they are renown for cancelling orders, not showing up and rude service. If i could give 0 stars, i would. Absolute dismal service, how can this company still even be in business is beyond me.

Disgraceful! – I tried to organise getting a cabinet assembled and was "rescheduled" four times and each time I was rescheduled the email said "Your booking has been rescheduled - awaiting confirmation from assembler". Not once did I hear from an assembler and the customer service team at this business just rinse and repeat their responses to fob you off. In… Read more

the end I cancelled and requested a refund of monies from Ikea. I have never experienced such woeful customer service and I would NEVER recommend this business to anyone. If I could give a zero rating I would.

Appalling – IKEA offered this company to install a very large wardrobe and it was because of their ability to install we went with IKEA. I had no idea that they would cancel without any explanation and tell us to get a refund. What sort of service are they offering…none! Had quite a battle with IKEA who uses this company and told them they need to find… Read more

another urgently as they offered a service under their payment so had to rectify this. Obviously they have masses of complaints so shouldn’t use them.

Just terrible – The installer man refused to come and assemble the ikea furniture as he was unable to find a park and needed to reschedule even though he was at the front of my house and was rude and aggressive when i told him i did not have a car park for him. He requested that i needed to save him a carpark for the future. Considering i have had ample services and trade come to the apartment over the years, it was a first time this had ever been an issue.

DONT WASTE YOUR TIME!!! – We have been waiting over a month for an assembler to attend to our job and each time they were scheduled to come out we had 0 communication that it was cancelled until we ended up calling them to enquire or they just simply didn’t show up!! They have no accountability for their appalling service either, they simply just pass the buck back onto… Read more

ikea and make you rearrange another assembly date. Despite knowing about our rescheduled date for 2.5 weeks, suddenly the assembler could not accommodate my order and would not be turning up for another 2 week wait with no guarantee it wouldn’t happen again. What a total waste of time, don’t even bother!!! If I could rate 0 stars I would.

HORRIBLE EXPERIENCE – I received a text the day before installation advising they had sent an email, I replied advising I had not received an email. When I called the next day to ask where they were the woman I spoke to was rude and unhelpful and advised no one was coming and they had sent me a email advising of a different installation date. Checked email address with… Read more

me and it wasn’t even mine. She then hung up on me and a few minutes later I received a text saying she was contacting the installer and then I didn’t hear from her again. My husband then tried to sort things out but they never rang him back as they advised they would and when he tried calling them he couldn’t get an answer! It doesn’t take much to follow up and speak nicely to people.

No Assembly Service – Booked assembly on a couple of furniture items purchased from Ikea. No communication at all. Waited all day. Called the company at 3.35 pm to enquire when they were coming. Lady on the phone said assembler was on his way. Waited till 6pm, still no show, called Ikea with disgust and cancelled the job. Requested refund. DO NOT WASTE your money… Read more

on this company when purchasing from Ikea. I can't understand how a company like Ikea can use such a terrible Assembly Service. Disgusting all round.

Awful Service – Terrible service and no communication at all. Firstly,they did not come on the expected date and when it was rebooked already. They did not give information regarding their arrival and so when we were busy and cannot communicate with them, they blamed us by saying they already told that were going to come the day before.

Extremely unreliable & poor communication – Please do not waste your time waiting for the assembler to turn up. We scheduled an assembly service via Ikea and the assembler never showed up & rejected my calls.

They accept bookings 2 weeks beforehand and then don't show up. Ikea who advertises them and takes money doesn't care – Avoid them. They accept bookings 2 weeks beforehand and then don't show up. Ikea who advertises them and takes money doesn't care as well

Terrible service, no show, no return calls, poor management – Extremely disappointed to book their service. They don't show up and don't even bother to call you to provide any update. Avoid their service.

Absolute SCAM!!! – Avoid any interaction with this company at all costs. Their communication is nonexistent. I made numerous attempts to contact them via email, but all my messages were repeatedly returned as undeliverable. Additionally, the phone number listed on their website is invalid. As a result of relying on this unreliable company, I was forced to close my… Read more

salon for four days, which incurred significant losses. I paid a hefty sum of $489 for their services, but it was an utter waste. I strongly advise against engaging with this company, and I intend to report their unprofessionalism. Save yourself the trouble and steer clear of them.

Paid for them to measure my kitchen, now they won't send me the details! – We went through IKEA and paid $99 for their kitchen measurement service. Install2U came out, measured, and promised details would be emailed out that afternoon. 32 hours later, Install2U has closed for the evening, and no information has been sent out to us. Install2U pretend that you are 'first in line' but then never answer their phone, instead… Read more

cutting you off after pretending to try and connect you. Intall2U do not reply to emails in a timely fashion. When they do reach out under the guise of 'getting in touch with their assembler', this again is pretence, solely aimed at pretending to engage. The chatbot on their website pretends to interact with you but one hour later, no progress had been made at all. The workman does not answer their phone number or reply to texts. Total waste of time, and money.

No correspondence – PLEASE, if you value your time, do not click yes on having these guys provide an installation service for you when you purchase from IKEA. You will regret it like me and all the others on here who’ve left similar reviews. My install was booked in for 2 days after I purchased my wardrobe from IKEA, but no one called or emailed to confirm or… Read more

discuss timings etc, nothing. I emailed and called them but had no reply until two days later, when I received a response only to inform me of the cost of extra labour, no apology, from not replying to previous emails, nothing.

Worst service ever.

Do not use this company – I had an installation booked. They arrived late but did text to notify me. On arriving the installer was not solution orientated. His only solution to attaching the wardrobe to the wall was to remove skirting boards. He did not have the materials to put batons to pack out the wall. He left saying he would call me back. I have not heard from him… Read more

despite me texting and calling him. I called the company and when you get to 1 in the phone queue you just get to leave a message and again no call back from them. When I took my issue to IKEA who I brought he flatpack from they also indicated they have had issues with this company and again their calls and emails went unanswered. If you want an installation DO NOT USE THIS COMPANY.

No contact at all! – Can't believe IKEA has partnered with this group. Booked twice and no contact on either of the two bookings from this company. Even IKEA personnel could not get in touch with them. Ended up getting a refund from IKEA as I had already taken two days off work to be around so the assembly could take place. So VERY frustrating! Will never purchase something that I want assembled from IKEA again whilst this is the company they are partnered with.

Excellent service from [Name Removed] – Prompt, efficient, friendly service. Left the place clean. Excellent assembly skills. Totally worth the money. Would recommend and will certainly use again. Thanks, [Name Removed]. You made the whole process very easy. Show reply