Instamove

⚠️ Please be very careful before booking with them. I would not recommend them based on my experience. My booking was for 3:14 PM, but they still hadn’t arrived by 4:14 PM. I had taken the day off work specifically for the move and was left waiting. When I called, I was told they were running late. I then mentioned that their website states $50… Read more

off if they are more than 30 minutes late. Instead of resolving the issue professionally, the lady I spoke to became rude and started arguing with me over the $50. She even said, “Do you need the truck or not? I’ll tell the driver to turn around and you can do the move yourself.”

This was extremely disappointing, especially considering the booking had been made three days in advance. I felt like I was being pressured because they knew I was already waiting for the truck.

In the end, they arrived around two hours late, and by then I had already arranged another moving company. I decided not to take the risk after the way I was spoken to on the phone.

Worst customer service experience. Being late can happen, but threatening to cancel someone’s move because they ask about a discount clearly advertised on your own website is completely unacceptable.

I strongly recommend thinking twice before booking. My experience was a huge regret, and I would not book with them again.

Excellent experience with Instamove. I submitted an online request for a quote for a backload from Melbourne to the Sunshine Coast. They replied promptly and then the next day offered me a good discount if I could be ready to move the following day. I was initially a little paranoid hahah. Dino and KK loaded us up, absolutely lovely blokes, very… Read more

flexible, managed to squeeze in some additional boxes. I did get a call to say I had exceeded my allowed 11 cubic meters and we negotiated a fair price. Offloading team, Ahmad and Harry arrive at our place on the Sunshine Coast 5 days later. They worked hard walking the furniture up the driveway and navigating stairs. Super polite and friendly. Thank you InstaMove. You really made it so easy.

I highly recommend staying away from these scammers. If you decide to use them anyway, make sure you do the following: 1. Put their Terms & Conditions into an AI tool like ChatGPT and check whether your items are actually covered. Their response to my broken $5,000 marble table was simply: "We don't cover stone items. It's in our T&Cs." 2.… Read more

Whatever estimate they give you, assume you'll be charged the maximum amount. The estimate means very little.

3. DO NOT sign the delivery confirmation or let their staff leave before thoroughly checking that none of your belongings are damaged. They will push you to sign it immediately.

4. Their Melbourne staff struggle to communicate effectively in English, so be prepared for communication issues.

Now, here's my story:

1. From start to finish, their staff constantly wasted time. One of them spent a lot of time talking to his partner on the phone, while the other was trading stocks. Even while loading the truck, they worked incredibly slowly and wasted a significant amount of time.

2. My quoted estimate was between $450 and $680. The final bill was over $800. Can you believe that?

3. After delivery, I removed the bubble wrap from my marble dining table and found a large crack in it. I also discovered damage to my fridge. Their staff kept forcing the fridge into a cupboard space, and the hinges ended up scratching and damaging it.

I immediately called customer support and sent them a video showing the damage. They told me the claims process would take 3 to 5 business days. After that, I never heard from them again.

I followed up by email, and their response was simply that marble items were not covered by their insurance. As for the fridge damage, they basically claimed they couldn't recall what happened.

Long story short: DO NOT waste your money thinking you're getting a premium service. I've had far better and more professional experiences hiring movers through Airtasker.

I won't stop sharing my experience on social media until this is properly addressed.

I recently used this company for an interstate move. While their website is well-structured and the initial communication was good, the actual execution was highly disappointing. Here are the main issues I experienced: Refusal to Assemble Furniture: I dismantled my own furniture to save the movers time, but upon delivery, they refused to help me… Read more

reassemble it, stating it was because they didn't take it apart themselves. Hidden Fees: I was charged nearly $2,000 on top of the original estimate. When I questioned the driver about this, he was dismissive and told me to take it up with the office. Left Items Behind: The truck filled up before all my belongings were loaded, and they simply left the remaining items behind. This was incredibly unprofessional and showed a complete lack of care. Severe Property Damage: My items were handled very poorly. Upon unloading, I discovered my coffee table was cracked, the base of my TV unit was broken, and my TV screen was completely shattered. No Customer Service: I contacted the company in writing after the move to address these damages and extra charges, but I have received absolutely no response. My advice to others: Pay a little more for a higher-rated, reputable company. This business lures you in with a cheap initial quote, overcharges you at the end, and refuses to take accountability for damaging your belongings.

Fernando and Javier did a wonderful job moving me today - on time, very careful and very pleasant to work with ! My third time using Instamove - Thank You!! Show reply

Fernando and Alexander were extremely helpful in moving a small bedroom apartment from the inner city. They were fast and efficient but also careful with my breakable belongings. They were friendly and kind and easy to communicate with. I could not have done my move without them! Show reply

I would never recommend Frank and his fowl mouth I booked this establishment on the basis of their reviews. They were in the wrong address for 45 mins then arrived no uniform they’d opened a locked chess ? Then they dropped it ! Then they stood the bed frame up to undo it ? Then at the storage got worse from there Frank threatens to keep my… Read more

furniture if I didn’t pay from 7.30 they were at the wrong address trying speak with Frank and he just went off his rocker !! If you don’t like bad reviews I payed for a professional movers and I got abused and my items were damaged Also they opened it Frank said they need to what was in side ??? They offered 200 discount and told me to go away

Damaged my fridge plug, fridge can’t use at all They asking me to replace plug using electrician.. and they happy to refund 120$.. my fridge was completely fine before move. Now it’s useless and had to buy a new one Please do your job carefully

Extremely disappointed. Had organised an adjustable bed to be picked up from my sister to be delivered to my mother in law, who has recently suffered a broken neck and currently undergoing cancer treatment. It was booked for Wed morning first week December. On Tuesday (after 6pm) I get a call to say they can't do it Wed, they haven't unloaded from… Read more

the day before but they could do it in afternoon, they offered $50 discount. I explained that an afternoon delivery could add an extra hour, possibly another $150+ above quote (from Nowra to base) during the time frame offered. I booked for following Wed. Again Tues after 6pm I get another call, same reason they haven't unloaded from yesterday, they can do afternoon. Again afternoon was offered. This time I had school events planned. I cancelled booking. So here we are week of Christmas, my mother in law is sleeping in her spare room because we removed her bed from her room expecting the new one to be delivered and I will have to organise something in the new year. It was just one item which was going to cost about $550. I felt they weren't interested because it wasn't a big job

Very nice dudes, smooth process, everything went better than i expected, definitely reccomend Show reply

3 INSTAMOVE Movers arrived on20/10/25 to move from an 2bed room apartment to a townhouse which were 1.5km apart. Immediate impression was language barrier . They spoke Spanish with little English . The youngest one was junior ( zero English) and didn’t seem to know what to do and was waiting for instruction constantly . I showed them the 2… Read more

bedroom apartment . One of them immediately commented “ piano?”. I said yes it is a digital piano, i stated it in the inventory . The Roland HP605 is 54kg only . It is not a traditional upright piano which is over 100kg but I was still charged for a proper piano rates.

They started moving and wanted me to sit and relax. After a couple of hours, they had only moved the boxes . I started to get worried. They seem to constantly stayed in the truck for awhile and left items around the ground floor.

One of them started on disassembling the bed. The other two kept walking around not doing much. They kept chatting to one another and the other was on the phone all the time. At 11.25am, I texted Instamove , raising the concerns they might not be able to do the job. No reply received. By noon, most furnitures were not move, I bought them lunch at my own expense . They took about an hr at lunch in the truck before restarting. I told the movers to remove the sliding doors of the bookcases so they would be easier and safer to move. They refused. There was no wrapping of the book cases, just taped the doors. One of doors fell off before entering the lift but they persisted.

At 1pm, my building manager asked me how long it would take as people complaint about the length and the movers also used a different lift which they weren’t not meant to be as it was not protected. My building manager said “ never seen such slow movers , they took their own time and you can see all that in the surveillance camera and they are all recorded”

Moving the washing machine : no transit bolt installed, didn’t quite know how to disconnect water tubes , I had to call my building manager and the neighbour to assist.

Continue moving slowly until 5 Pm and it was “ clear way” on the main road from 4.30pm They arrived the new place at 5.30pm. I showed one of them to the 3 storey townhouse which I stated in the inventory and there is no lift. I told him the boxes were labelled with the names of the rooms they had to go into. He didn’t seem to understand.

They moved some furnitures up the 3rd floor but just left them in random places instead of moving them into the right places.

They moved my bed frame to second floor only （ it was supposed to go with the 3rd floor) and told me to wait. they started putting the boxes on the ground floor in any random places despite I told them the boxes have to go to different rooms. One man told me they couldn’t get the 3 bookshelves up to the second floors because they were too big ( book cases width 46cm and the stairs width 90cm with hand rails) .

At 8 pm, I rang the company trying to get some assistance but no one pick up the phone. Then instamove rang me about the payment and told me the crew would finish at 10 pm and asked me to pay as soon as possible. I did not pay immediately as I was on the phone to get my friend to come help . Instamove then called again to ask me for credit card payment. My friends arrived and help me carry some boxes upstairs so we could have a clear way to walk on the ground floor. The furniture and boxes were placed everywhere. My friend commented that the movers did not seem to know what they were doing. My friend told me not to make the payment but I was too scared that the mover would leave my belongings outside of the house at 9 pm.

By that stage, they asked me if the queen size bed can go up to 3rd floor externally through the balcony. I asked how? With a crane?! Seriously ?! I insisted no and they had to move it up via the stairs . They just need disassembled it. Eventually they did disassemble it . At 10 pm, they told me finished and just left the mess. I was totally shocked and in tears. They did not finish the job and charge me over $3000. It was quoted as 6.5h job and highest cost around 1.6k

After they left, I noted a dent on the wall .Then I found a torn carpet the next day . I have to go back to my old place to move the things the movers left behind and I found multiple floor scratches as the movers did not put any protection and handle the furniture with care. My bed was installed wrongly and the hydraulic mechanism was broken now .

I have to arrange a different movers to move everything to the correct rooms including the bookcases. I have spent another $570 on the second move.

Despite my complaint, no one from Instamove rang me to formally apologise . They asked me to fill in a compensation form . After few days, they replied the job was complex, difficulty parking (the movers parked directly in front of both properties ), narrow stairs( but my other movers can move the furniture with ease). Multiple doors to get through in the apartment building ( was that the first day they operated as removalist? Which apartment has only one door? ). All the lousy excuses just made you wondered if they are truly professional movers? I uploaded the list of all the items including photos and videos a wk prior the move . Their initial reply was they would review them but I doubt they did .

Finally ,They offered 10% discount - $339 but HAPPY to extend to $500!

What a joke! Is this some kind of blessing for offering $500?! . I refused the little compensation and they said they would have to get the manager to call me . Jesus, obviously they did not take this seriously. The manager should have rang immediately when I filed the complain . That showed how insincere they were.

They took their own time to move - 13.5 h for 2 bed room apartment . Everyone thought it was jokes .

They totally lack professionalism and ethics. It was obviously preying the consumers for money . I noted the prior negative reviews here were fairly similar and the response and excuses were always the same . They DID NOT learn from their experience and continue to exploit pp like us .

Pls DO NOT use them and save your sanity . My family was truly traumatised by the entire experience. I am lodging formal accc and CAV complains to this inappropriate and exploitative behaviour