Instamove

Fernando and Alexander were extremely helpful in moving a small bedroom apartment from the inner city. They were fast and efficient but also careful with my breakable belongings. They were friendly and kind and easy to communicate with. I could not have done my move without them!

I would never recommend Frank and his fowl mouth I booked this establishment on the basis of their reviews. They were in the wrong address for 45 mins then arrived no uniform they’d opened a locked chess ? Then they dropped it ! Then they stood the bed frame up to undo it ? Then at the storage got worse from there Frank threatens to keep my… Read more

furniture if I didn’t pay from 7.30 they were at the wrong address trying speak with Frank and he just went off his rocker !! If you don’t like bad reviews I payed for a professional movers and I got abused and my items were damaged Also they opened it Frank said they need to what was in side ??? They offered 200 discount and told me to go away

Damaged my fridge plug, fridge can’t use at all They asking me to replace plug using electrician.. and they happy to refund 120$.. my fridge was completely fine before move. Now it’s useless and had to buy a new one Please do your job carefully

Extremely disappointed. Had organised an adjustable bed to be picked up from my sister to be delivered to my mother in law, who has recently suffered a broken neck and currently undergoing cancer treatment. It was booked for Wed morning first week December. On Tuesday (after 6pm) I get a call to say they can't do it Wed, they haven't unloaded from… Read more

the day before but they could do it in afternoon, they offered $50 discount. I explained that an afternoon delivery could add an extra hour, possibly another $150+ above quote (from Nowra to base) during the time frame offered. I booked for following Wed. Again Tues after 6pm I get another call, same reason they haven't unloaded from yesterday, they can do afternoon. Again afternoon was offered. This time I had school events planned. I cancelled booking. So here we are week of Christmas, my mother in law is sleeping in her spare room because we removed her bed from her room expecting the new one to be delivered and I will have to organise something in the new year. It was just one item which was going to cost about $550. I felt they weren't interested because it wasn't a big job

Very nice dudes, smooth process, everything went better than i expected, definitely reccomend Show reply

3 INSTAMOVE Movers arrived on20/10/25 to move from an 2bed room apartment to a townhouse which were 1.5km apart. Immediate impression was language barrier . They spoke Spanish with little English . The youngest one was junior ( zero English) and didn’t seem to know what to do and was waiting for instruction constantly . I showed them the 2… Read more

bedroom apartment . One of them immediately commented “ piano?”. I said yes it is a digital piano, i stated it in the inventory . The Roland HP605 is 54kg only . It is not a traditional upright piano which is over 100kg but I was still charged for a proper piano rates.

They started moving and wanted me to sit and relax. After a couple of hours, they had only moved the boxes . I started to get worried. They seem to constantly stayed in the truck for awhile and left items around the ground floor.

One of them started on disassembling the bed. The other two kept walking around not doing much. They kept chatting to one another and the other was on the phone all the time. At 11.25am, I texted Instamove , raising the concerns they might not be able to do the job. No reply received. By noon, most furnitures were not move, I bought them lunch at my own expense . They took about an hr at lunch in the truck before restarting. I told the movers to remove the sliding doors of the bookcases so they would be easier and safer to move. They refused. There was no wrapping of the book cases, just taped the doors. One of doors fell off before entering the lift but they persisted.

At 1pm, my building manager asked me how long it would take as people complaint about the length and the movers also used a different lift which they weren’t not meant to be as it was not protected. My building manager said “ never seen such slow movers , they took their own time and you can see all that in the surveillance camera and they are all recorded”

Moving the washing machine : no transit bolt installed, didn’t quite know how to disconnect water tubes , I had to call my building manager and the neighbour to assist.

Continue moving slowly until 5 Pm and it was “ clear way” on the main road from 4.30pm They arrived the new place at 5.30pm. I showed one of them to the 3 storey townhouse which I stated in the inventory and there is no lift. I told him the boxes were labelled with the names of the rooms they had to go into. He didn’t seem to understand.

They moved some furnitures up the 3rd floor but just left them in random places instead of moving them into the right places.

They moved my bed frame to second floor only （ it was supposed to go with the 3rd floor) and told me to wait. they started putting the boxes on the ground floor in any random places despite I told them the boxes have to go to different rooms. One man told me they couldn’t get the 3 bookshelves up to the second floors because they were too big ( book cases width 46cm and the stairs width 90cm with hand rails) .

At 8 pm, I rang the company trying to get some assistance but no one pick up the phone. Then instamove rang me about the payment and told me the crew would finish at 10 pm and asked me to pay as soon as possible. I did not pay immediately as I was on the phone to get my friend to come help . Instamove then called again to ask me for credit card payment. My friends arrived and help me carry some boxes upstairs so we could have a clear way to walk on the ground floor. The furniture and boxes were placed everywhere. My friend commented that the movers did not seem to know what they were doing. My friend told me not to make the payment but I was too scared that the mover would leave my belongings outside of the house at 9 pm.

By that stage, they asked me if the queen size bed can go up to 3rd floor externally through the balcony. I asked how? With a crane?! Seriously ?! I insisted no and they had to move it up via the stairs . They just need disassembled it. Eventually they did disassemble it . At 10 pm, they told me finished and just left the mess. I was totally shocked and in tears. They did not finish the job and charge me over $3000. It was quoted as 6.5h job and highest cost around 1.6k

After they left, I noted a dent on the wall .Then I found a torn carpet the next day . I have to go back to my old place to move the things the movers left behind and I found multiple floor scratches as the movers did not put any protection and handle the furniture with care. My bed was installed wrongly and the hydraulic mechanism was broken now .

I have to arrange a different movers to move everything to the correct rooms including the bookcases. I have spent another $570 on the second move.

Despite my complaint, no one from Instamove rang me to formally apologise . They asked me to fill in a compensation form . After few days, they replied the job was complex, difficulty parking (the movers parked directly in front of both properties ), narrow stairs( but my other movers can move the furniture with ease). Multiple doors to get through in the apartment building ( was that the first day they operated as removalist? Which apartment has only one door? ). All the lousy excuses just made you wondered if they are truly professional movers? I uploaded the list of all the items including photos and videos a wk prior the move . Their initial reply was they would review them but I doubt they did .

Finally ,They offered 10% discount - $339 but HAPPY to extend to $500!

What a joke! Is this some kind of blessing for offering $500?! . I refused the little compensation and they said they would have to get the manager to call me . Jesus, obviously they did not take this seriously. The manager should have rang immediately when I filed the complain . That showed how insincere they were.

They took their own time to move - 13.5 h for 2 bed room apartment . Everyone thought it was jokes .

They totally lack professionalism and ethics. It was obviously preying the consumers for money . I noted the prior negative reviews here were fairly similar and the response and excuses were always the same . They DID NOT learn from their experience and continue to exploit pp like us .

Pls DO NOT use them and save your sanity . My family was truly traumatised by the entire experience. I am lodging formal accc and CAV complains to this inappropriate and exploitative behaviour

I recently used Instamove for a house move and the whole experience was fantastic. The online process was super easy, the team followed up quickly, and the crew on the day were on time, well priced, and went above and beyond. They happily helped with disassembling and reassembling furniture, were super careful with my delicate items, and got the… Read more ·  1

job done better than expected. It completely took the pain out of moving — my place was ready to live in straight after the job. I’d happily use them again and highly recommend to anyone wanting an stress-free move. I was super impressed. Thanks team!!

Honestly can’t recommend Instamove enough. The whole team was super friendly, professional, and just made the move feel so much easier than I expected. They showed up right on time, handled everything with care, and were really efficient without rushing anything. You could tell they genuinely cared about doing a good job. Nothing was too much trouble, and they made what’s usually a stressful day feel pretty smooth. Massive thanks to the crew.

Over charged and damaged belongings. Interstate move to a storage unit. While they corrected the over charge and refunded that. We are still left with damaged belongings. We got charged for a full truck despite been lots of room left. And everything fitting into a 28.8 Cubic meter unit. The truck "broke" down halfway and they switched our… Read more

belongings to another truck without our supervision. The repack meant a container of body wash was not packed correctly (it was packed with the tap side facing upright to the ceiling as suggested to avoid it spilling)(common sense) New truck arrived They were made aware of the spill and half attempt to clean it. All of our wooden items were dragged through or had sat in the body wash and not made aware of this until 2months later when we emptied storage unit. Made them aware of the damage and attempted to solve the damage belonging matter but they have wiped their hands of this matter and refuse to right an error due to "not making a profit off the move" anymore after refunding the over charge side of our claim.

Furthermore the IKEA furniture that they don't cover was used as a stacking device and had so much weight on top it created a bow in the unit. They damaged a perfectly good desk by throwing a lawnmower on top of it without first covering it. We have broken plastic storage tubs due to stacking heavy on-top of light weight and fragile boxes. The estimated damage cost to replace items comes in at $1300 and they won't do anything about it because it was 2months later..... How do you access damage of items going into storage and then making sure it was not damaged during the storage time frame without unpacking and repackaging? You can't you can only rely on people reviews of a company and hope you don't experience the negative side.

Do not recommend this company for interstate or if you plan to store your perfectly good items unless you want them damaged!