It's turned to be a good experience to go through integra. They have a good quality products compare to what's available in the market. I'm pretty satisfied with the overall experience.
Great service, always quick to help
Have only had my solar panels installed a month ago, and so far very happy with the end result. Sean has always been quick to answer or return calls when needed and his team, (Faiz) was very helpful in setting up my app for me. Nice to have a company not just make promises, but deliver as well. Highly recommended
After sales service
My inverter stopped working in 4.5 years. They send technician and fixed it promptly. It was electrical and some circuit was blown. Actual invertor was fine.they were will to replace invertor if need be. They offered new system bit cheaper as well.
Excellent after sales service
The Technical department provided excellent after sales almost 4 years after purchase of solar panels. Would recommend Integra to anyone!!! I had switched to the NBN and I couldn't connect my computer to the SOLAX portal. Integra had a technical service person come to my house and reconnect it.
Satisfaction of service
Integra, have acted professional and great service men on the job very happy with my system and am happy with the great customer service I have received thank you Integra
Excellent customer service
Integra staff is really helpful, and very knowledgeable. Im really satisfied with the whole process from sale to the installation of the solar panels. Keep up the good work guy!
Peter H 19th June 2019
Great Company Wonderful Management & Staff
In January Integra Solar installed a 10 panel solar system in our home. I found their workmanship and attitude to be outstanding and professional. I was so pleased with them that I had them install a further 8 panels in June. Being a tradesman myself and very fussy, I was delighted with the neatness and quality of their work. I highly recommend Integra Solar to anyone wishing to install a solar system.
I found the Integra Solar staff to be very helpful and they really took care of my needs. When I encountered a small issue they listened to me and solved it very quickly. I’m very happy with their overall service.
Aftersale was excellent
Integra was quick to respond to my queries after installation. I’ve my system installed 2 years ago, and just wanted to get some technical help with my inverter. They were quick to help me out. Great customer service. Thanks
Overall satisfactory experience
We satisfactorily resolved our issue after discussion with Integra. Promised power savings are in writing, which means that the savings can be guaranteed. It took longer than we hoped, but the outcome was in the end good.
listened and fix my issues
Integra solar called and committed to fixing my issues and gave me a very good deal for a future upgrade for a new house.
Good gesture and service from there part.
After Sale service was an amazing
I had my system installed in 2013, and my inverter was just out of warranty, however Integra has replaced my inverter without any charges as a goodwill gesture.
Honestly speaking, I was not expecting a free inverter changeover, but Integra did it for me.
I would highly recommend this company.
Every company trying to be nice when they want to sell something, but you will only find the reality when you have after sale issue.
Thanks for Integra providing such a high quality service.
Not an Approved Solar Retailer
Integra Energy Group or Integra Solar are NOT an Approved Solar Retailer of the Clean Energy Council. (As of 07 Feb 19)
Do your own research on the Clean Energy Council website.
Do not be fooled by the glossy presentation given by a clean cut salesman.
Question 5 star reviews - we were offered a discounted price to advertise for this company.
Deceptive marketing practices - overpriced products
Despite my phone being on the Australia 'no call' registry, I receive daily calls from overseas marketers trying to sell me solar. If I tell them I'm interested, they organize for sales to call me back i.e. Integra Solar.
Irrespective of your complaints, they'll not take you off their list: they'll call you daily - but their number can at least be blocked. However, the overseas call center will also continue calling.
Highly deceptive (and illegal) practice: when I checked their products, I found them inferior to those offered by other, more reputable retailers. Avoid.
Excellent service 10/10
A superior customer service experience. My son in law got cheap solar and has had cheap issues/results (inverter has already been replaced. His 5KW produces less power than my 3KW) Paid more but it's clear who made the better decision. Would highly recommend this mob to anyone looking for good communication and bette equipment.
Very professional team.
Great work Integra, from Luke visiting to inform, guide and quote, to the local electricians from Ballarat who installed, to Lisa and all office staff, and Beau, who linked us to WiFi.
Would not hesitate to recommend.
Great and quick
We needed our solar installed within a week as we are going away and have our place rented out on airbnb. Integra Solar put our solar on three days after we signed up. Now we are just waiting to have it inspected by our power company. It was a fair price especially for the black panels we got.
We had a integra solar installed at our home and whilst the process was very slow with delay after delay , the proof is in the pudding . The system was significantly more expensive than anything else that I have seen on the market ,however I have now had 2 ( monthly ) winter electricity bills and they have dropped from around $500 per month down to around $250 per month ( not bad for winter ) so would imagine the results will be even better in the warmer months . I think we made the right decision to use integra solar but time will tell .
Still waiting for connection, panels installed Dec 2017
Signed up 4/11/17, Panels put up 14/12/17. Still waiting for them to be connected to the grid. Have rung Integra a number of times to ask about installation but they are very poor at returning calls. Would love them to come and remove the Black Max panels and return our deposit. Not impressed especially as they guarantee a 15 day
reconfiguration to the grid. We’ve waited 6 months!
UPDATE we had a visit from electricians who came to check what needed to be completed end of July. Access Canberra came 8-8-18, to look at the system, panels still not connected. A waste of their time. Again, I’m very disappointed with the whole experience with Integra. Will be checking with consumer affairs to find out what I can do next.
Very happy with the install, installers were great. I was very happy with the customer support. The system is working really well, Thank you Integra.
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