Integra Solar

European Solar System – Recently I searched for a Solar System for my Home and was surprised to find that Integra Solar are the only Company supplying and Installing European Solar Products. This was a surprise as the whole Industry is represented by Non European Solar Systems. Thank you Integra. Great Installation, Amazing Price for a Quality European System. George, Henley Beach SA Show details

Brilliant – Integra did a great job installing my solar, the process was hassle free. They arrived the day they had booked it with me and efficiently installed 20 panels, and the inverter.  Show details

Happy with Integra (Recommended Retailer)! – From the very start I contacted Integra I have had nothing but great service. They explained everything I needed to know about Solar and made the Process easy. They were very quick to organise an Installation date and even though we had inclement weather they were able to Install the System the very next day! Thank you Integra! Love your work! Show details

Garbage – The worst solar company in Australia. Great when you want an installation done, but when there's a problem, nowhere to be found. My system is less than 5 years old, and is barely working. A problem with the inverter that I can't get dealt with. Don't answer their phones. Get the run around with emails. DO NOT use this company under any circumstances. Show details

Never had such a confused and negligent service – In 2017 I contracted to have a 2.9 kW system installed in my home by Integra. As promised over a period of about a month a stream of subsontractors turned up installing panels, installing the inverter, massaging my switch board,and testind the system ??? ( it seemed). There was no overall supervision by Integra evident. About 12 months later the… Read more

local power authority arrived and installed a smart meter. Being a bit of a nerd I commenced tracking the power produced from the Solax Inverter and calculating my savings. This was all duly recorded in an Excell spreadsheet. Over the next couple of years I noticed that the power production was reducing. At first I thought it was weather related but by 2021 I realised the power being produced by the panels had fallen to about one third of the rated power. In January 2022 I got on to integra and commenced a frustrating process of denial, statements of fiction as responses, and finally an admission by them that the panels were faulty in April of this year. I was informed that they were still under warranty and would be replaced on August 10th.( booking cancelled by phone at 9:00am on the 10th!) It is now September and I have received nothing from Integra except a stony silence. At this point I have given up on receiving any meaningful respose from Integra and intend to cut my losses and get quotes to replace the panels from a reputable local installer. My further dealings regarding integra will be confined to lodging a complaint with the Clean Energy Regulator and the local Consumer Protection office.

Please do your own homework before going with Integra – I will admit I know very little about solar and I should have educated my self more before jumping in, but I did my homework on Integra (especially as they were from interstate) and thought I was going with a good company with a product that suited me, even if it was a bit pricier than what I had been looking at. I was very, very clear to the… Read more

sales rep on what I required from the system, voiced concerns that had been raised about my roof, location, benefits and definitely questioned the number of panels he recommended. He had an answer for everything and assured me that the system he was selling me was perfect for my needs, would lower my bills and pay itself off before I knew it.

One year in and I finally, at my own cost and time had the system connected to the grid ... no support from Integra ... two years in at my own cost and time I finally proved to Integra that my inverter was faulty from day one ... they replaced it but it was very hard, time consuming and no compensation for now two years of an ineffective system. Three years in and I could not understand why the perfect system sold to me was costing me money.

Integra had assured me that it was my service provider and had nothing to do with the system, they explained the data to me in their own way and assured me that it was working well. They had the unit checked and when I explained to the trades person sent by Integra what I was expecting from the unit, he assured me that it was all working well and I would see results. It was put on the back burner with COVID and I continued improving my routines as each bill came in, trying to see some benefit from having solar. Finally I have a trades person with no connection to Integra come in to service and clean the system thinking it may work better. Integra was right ... it is working fine but it was just not going to create enough energy to run anything in the house, even on the best day and was not going to generate enough to offset any bills. My solar expert wouldn't even clean it as he said it would be money that I would never earn back. He was lovely and explained that the unit I was sold would never have done what I was told it would do, would never make any difference to my bill and would never pay itself off ... basically it should never have been installed :(

I was not expecting much, especially as I was late getting on board the solar idea. I did not go in with the expectation of running my entire house on solar or grid power paying the bills. I was very clear on what I wanted and before having the rep come to my home was assured that the consultation was about finding the perfect cost effective system ... even if that meant not having one! I have spent so much time and money on top of the initial set up costs trying to get it to work the way I was told it would and have trusted the recommendations and advice from a range of people associated with Integra. I am now dealing with that awful feeling you get when you know you have put your faith in the wrong people and there is not a lot you can do about it. I can, however, share my experience. Integra have not acknowledged my formal complaints and this review is simply to warn others to do your homework before going to Integra.

Thanks Integra!!! – Very satisfied from detailed comprehensive Quote right through to Installation! A pleasure to deal with an honest representative that stood by his word. Looking forward to saving Money on my Power Bill!! Show details

Please avoid, poor workmanship, failed multiple inspections, still not compliant – Unfortunately, my experience with this installer has been a nightmare. These are the facts and I have evidence of each of the items below: - Paid for tilt brackets for a flat roof and on the install day, they claimed they were nor necessary. I have a 2 degree pitch (north facing, so yes, they are needed and this is why I paid extra for it). Even… Read more

after installing the tilt brackets, they could not get the angles right knowing that the panels were facing north in order to maximize energy production. - Installer run conduit cables right under the pool solar PVC pressure pipes. This was luckily identified on the first inspection which failed. - Solar panels brackets left loose and poorly secured. This was also picked up on the inspection - Poor roof penetrations which were also picked up on the inspection

Overall a very very poor workmanship. Nothing wrong with the panels or the inverter, but the risk associated to the install is very high. Spoke to [name removed] and a few techs multiple times, too much talk, not much corrective actions unfortunately.

I have been constantly following up with the supplier as they have not been able to get the inspection right and notify the Energy retailer so I can get the rebates.

Please avoid a future headache and think about the safety of your family.

"Great Professional Service – I was most happy with the Service Integra provided however i was impressed with my Solar Installation even more! The Installation Team were very Professional and explained the whole Process. Very Happy to have chosen Integra. Thank you Show details

Brilliant & Helpful Services – I recently had a Solar System installed by Integra Energy Group. They were highly recommended by a friend of mine. They were most helpful in explaining all aspects of the System from it's estimated Production, Products to be used, Installation and Paperwork Process. Thank you Integra for taking the mystery out of Solar! Show details

Best Service and Installation – I planned to have a solar system installed for my new house. So, I contact Integra and they gave me the best services. They made a quick installation leaving my house neat. They kept me up to date about my paperwork & connection to the grid. Integra is the Best to contact. Recommended by me. Show details

After sales service – We moved into a house that solar panels installed prior to our purchase. Alveena from Integra helped me Obtain the paperwork to have our electricity retailer upgrade the meter to obtain the rebate for unused power. I thought the matter was finalized but the retailer did not seem to understand which forms were required. When the upgrade was not… Read more

done I spoke with the retailer several times before turning to Alveena for assistance again. Her patience and knowledge of the procedure finally got the upgrade completed. Thanks Integra for the excellent after sales service. I would recommend the company to anyone thinking of having solar installed

Almost Perfect! – Recently had a Solar System installed by Integra Solar. The Process was easy from start to Finish. Customer Service was excellent in explaining the Operation of the System and what experience i had during Installation. Looking forward to saving money! Show details

Fast and Efficient – Integra had installed our small solar system 2 years ago and all went well. Now decided to boost our generation by adding a 2nd system. Checked around and Integra was so easy to deal with and gave a great quote so we went with them. Very prompt installation and quick to follow through and fix any minor queries that arose. I'm happy to recommend them. Show details

"Great Company! – Fantastic Customer Service. They answered all my queries regarding my Installation and Paperwork. System looks fantastic and running well.After all, the system is running great and a very clean installation provided by them!" Show details

Wish I could give NO STARS – Worst decision EVER to go with these crooks. Came over with a slick sales technique and after numerous quotes from others as well, decided these guys would have the job. They made several promises about my bills, virtually saying that summer bills would be pretty much $0 - Paid 7k for a system which we thought would do the job. Fast forward a few… Read more

years and our bills have actually increased in cost, never seen a decrease. Due to our own tardiness, we took a while to follow them up about it. Rang them and got told that it wasnt their problem and that the company had restructured and warranties were invalid - Every excuse under the sun. Did everything right - Changed our habits, installed LED lighting, turned off unnecessary power etc etc - NOTHING. Called them again and they had the audacity to ask me to send a photo to prove the inverter was working!! Sent a photo, recent bills and they never got back to me. Have ended up calling a new company out to rip this off my roof and install an entirely new system - They looked at the supplied inverter, laughed and said in all their years of doing solar, they had never seen or heard of the brand I had been given. Expensive lesson learned - Do your homework, read reviews, take note of the dodgy stuff. I look forward to having their crap out of my life. Never buy from INTEGRA

Great installation – I have installed a 10 kw system. The tradies took 2 days. They were efficient and courteous and left the place clean and tidy. The system is working well. Integra helped me get the software on my iPad working so I can see my production. Their iPhone app software is not quite as good. Highly recommended Show details ·  1

Job well done – Fiaz was extremely helpful and patient in getting the IT side set up so I can monitor performance. This was (is) very important for we elderly people. All i have to do now, is learn how to drive the system. Show details ·  1

Good product – It's turned to be a good experience to go through integra. They have a good quality products compare to what's available in the market. I'm pretty satisfied with the overall experience. Show details ·  1

Great service, always quick to help – Have only had my solar panels installed a month ago, and so far very happy with the end result. Sean has always been quick to answer or return calls when needed and his team, (Faiz) was very helpful in setting up my app for me. Nice to have a company not just make promises, but deliver as well. Highly recommended Show details ·  1

After sales service – My inverter stopped working in 4.5 years. They send technician and fixed it promptly. It was electrical and some circuit was blown. Actual invertor was fine.they were will to replace invertor if need be. They offered new system bit cheaper as well. Show reply

Excellent after sales service – The Technical department provided excellent after sales almost 4 years after purchase of solar panels. Would recommend Integra to anyone!!! I had switched to the NBN and I couldn't connect my computer to the SOLAX portal. Integra had a technical service person come to my house and reconnect it. Show details ·  1

Satisfaction of service – Integra, have acted professional and great service men on the job very happy with my system and am happy with the great customer service I have received thank you Integra Show details ·  1

Excellent customer service – Integra staff is really helpful, and very knowledgeable. Im really satisfied with the whole process from sale to the installation of the solar panels. Keep up the good work guy! Show reply

Great Company Wonderful Management & Staff – In January Integra Solar installed a 10 panel solar system in our home. I found their workmanship and attitude to be outstanding and professional. I was so pleased with them that I had them install a further 8 panels in June. Being a tradesman myself and very fussy, I was delighted with the neatness and quality of their work. I highly recommend Integra Solar to anyone wishing to install a solar system.

Excellent service – I found the Integra Solar staff to be very helpful and they really took care of my needs. When I encountered a small issue they listened to me and solved it very quickly. I’m very happy with their overall service. Show details