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Interstate Removals
SunnysideupNiddrie
- 5 reviews
- 4 likes
- Verified customer
Disappointed. Miscommunications caused extra stress.
Our Initial experience was great. This soon changed.
We moved from Melb to Perth in 2020 early Oct A very stressful time due to waiting for permission to head interstate on compassionate grounds. We met [Name Removed] who came and re quoted us after our initial quote on the phone' The person that called us was from another company which we weren't told of any subcontracting. We had I initially told the removalist from our chosen *Interstate removals* that they have great staff and we wouldn't have a problem and not to worry. He assured me all ...
DharshGreater Melbourne (Metropolitan), VIC
- Verified customer
Very STRESSFUL experience
I booked a move from Melbourne to Sydney for a small 1-bedrom apartment with 1 occupant (myself) for end of Jan 2021. I went with this company due to the many awards listed on their website and they seemed like a reliable company. Communication was great up until I paid the deposit and was okay until I paid in full. And then was difficult to get much responses. But luckily someone did contact me the day before so I was relieved.
On the morning of the move they come with a BIG Truck PLUS a trailer! I was based in the city and had given all my d...
1 comment
Other Furniture Removalists
- Verified customer
Do NOT use this company!!
I booked in to have a few bedroom items
moved from Melbourne to Sunshine Coast and chose this company due to competitive pricing and the quoted delivery time frame of around a week. Communication was excellent right up until I paid my deposit. I was then told pick up date would be Monday 16th November but on that day no one arrived and I wasn’t contacted. I didn’t hear from anyone until after I had called and emailed numerous times on the Tuesday only to be told “there wasn’t enough room in the truck for my items.” I was then made to wait all d...
3 comments
Troy S.Interstate Removals
Dear Stephanie,
We do appreciate all feedback and constructive criticism when all the facts are acknowledged and in this case you have left out some important information. The fact that you handballe...
Hi Troy,
As I had already left Melbourne months ago and borders were closed I had no option but to have my housemates be involved in the move. As for numerous attempts, you only text me on the day of...
Troy S.Interstate Removals
Hi Stephanie,
Yes, We appreciate you confirming you abandoned your housemates months ago and would question a few days delay being an issue given this fact. We wish you well in your future and hope yo...
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Guy H.Greater Melbourne (Inner), VIC
- Verified customer
Exactly what it says on the packet. Great service!
We moved from Melbourne to Tasmania during the difficult and restrictive covid19 pandemic and I am pleased to say that the pick up was fine and the delivery was ahead of time. Everything was there and nothing was damaged. Communication was good and polite too. Very impressed. I'd recommend their services any day. Thanks!
RezMetropolitan Adelaide, SA
- Verified customer
bestin move
I booked a interstate move with this company. The delivered my lounges and it was all broken. After months of headache the poor contractor paid a bit of my money but this BESTIN MOVE didnt pay my $1400 and he didnt pay the contractor either. He lied to both of us. After months and months of him lying to me he took my money and didnt even pay the contractors. Please dont trust [name removed] on what he says. He goes on about his business but its all rubbish. He will deliver broken stuff to your door and will never pay you.
AnonymousSydney, NSW
- 2 reviews
- 1 like
- Verified customer
Bad moving experience
I booked a Sydney to Melbourne move months ago. On the day, the company called to say they could not do the move. I said I had travelled interstate especially. When I tried to call them to check options, they didnt answer the phone. I was forced to book with another company and pay a premium. To be fair, they were apologetic afterwards.
1 comment
Troy S.Interstate Removals
Hello Richard, Your move was booked for Monday 30th March and due to our driver coming down with illness we asked you to be compassionate and allow us to collect the next day Tue 31st. We understand t...
Read morehis was not suitable and we refunded your deposit in full as you canceled the job even though we had invested a large amount to get another driver for pickup only one day from the date of the booking. Give the current situation we worked hard to make your move happen and do understand your frustration however your review in not balanced in the context and shows your true charter. Management will be following this up with you directly with the details you provided.- Verified customer
Pretty average
Used Interstate Removals for my move from Adelaide to Perth. I was not contacted the day prior to the move regarding pickup times, and all emails have, to this day, remained unanswered. All I received on the day of the move was a text telling me to call a number to confirm pick-up time for that day. Pretty disappointing given that I was told I would be informed the day before.
In the lead up to booking and paying the deposit, I was contacted multiple times over the course of 1-2 weeks. As soon as the deposit was paid, all correspondence was ceased.
- Verified customer
Highly recommended
Used Interstate Removals a few times now and cant fault them. Fast and efficient communication. Items picked up and delivered on time by friendly helpful teams. Will used them again without hesitation.
Other Furniture Removalists
EmmaSydney Surrounds, NSW
- Verified customer
High quality services with reasonable price, highly recommended.
I engaged Interstate Removals early 2018 when I was relocating from Sydney to Melbourne and was quite satisfied with their services. Both movers in Sydney and Melbourne were professional and friendly. I didnt get to wrap my timber desk and chairs, and to my surprise, there was no damage to them at all. Both delivery and pick-ups were surprisingly punctual. I booked pickup at 10am and they showed up at 10am exact. So as soon as I decided to move back to Sydney this year, I didn't think of shopping around and called them straight away to make a b...
Read moreooking. Troy was very helpful and considerate in answering all my inquiries on the phone and was prompt in replying to my emails. I experienced a last-minute change and didnt cancel the booking in time due to an oversight. Troy was quite reasonable and understanding of my situation. I sincerely appreciate this. I will recommend Interstate Removals to my friends and anyone who is looking for a removalist that provides high-quality services at an affordable price.Find out how Interstate Removals compares to other Furniture Removalists
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LaursSouth East Queensland, QLD
- 2 reviews
- Verified customer
Unprofessional behavior by removalist
I arranged to move my things from a storage space in Melbourne to Gold coast.1)poor communication of office staff about estimated date of my delivery.2)no phone call from driver till half an hour when they reach..Then rude on the fon demanding us to be there
3) physical aggression displayed towards my friend whose car was in the way of the big truck
4)only when I threatened to put poor review then I was offered $100 off but that morning driver demands payment from me in a rude manner
Poor experience overall....
- Verified customer
Awful Unprofessional. This company does
This company is a disgrace. I had my items loaded into a container on the 1st August from Sydney to have it transported interstate WA We decided to choose Interstate removals as they gave a competitive quote.Thinking they are just like many other removalists doing their profession we trusted them and paid in full. As soon as they got my money in full thats when the service stopped. 8 weeks later still havent got our items. They couldnt care less . [name removed] said their Senior consultant can not even tell me whats happening with my it...
Read moreems. Luckily I am insured . I have already lodged a complaint with email correspondences between myself and interstate removals and definitely see a case developing against this awful company . Rating this company is unapplicable. Negative 5 stars. Shameful, horrible people. Do yourself a favour and stay away from them!!!- Verified customer
Terrible service once they take your money, damaged goods and failure to respond.
My husband and I recently relocated from Victoria to Far North Queensland. We chose Interstate Removals due to competitive pricing, great customer service (from [name removed]) and being told it would arrive within (roughly 7 days). Once the money was paid, this company couldn't care less about their clients. Below is an email I sent [name removed] (the manager) on the 12th of April 2019 after we had our furniture delivered which paints an accurate picture of our experience with Interstate Removals. It is now the 22nd of April and have had Z...
Read moreERO response from [name removed] or anyone affiliated to the company. Although I have not attached the photographs of the damage to this review, I did send them through to [name removed]. I feel absolutely betrayed and disgusted by this company and urge others considering using Interstate Removals, to think again. We consider ourselves reasonable people and understand things don't always go to plan, however to conduct themselves in the way this company has is nothing short of terrible. Due to the lack of any communication from [name removed] (or any person from the company) to even try to address my concerns has left me no other choice than to contact the industry ombudsman in relation to this matter. Good morning [name removed]. Thankyou for your call at the beginning of the week to see how our move went from Victoria to Queensland. We have now finished unpacking and can inform you of how we went. Unfortunately we were not overly impressed with the service provided by your company. In the beginning i was extremely happy and [name removed] provided excellent customer service. However it seemed that once i had paid the money, she disappeared and it was difficult to obtain any response from you. This was primarily about when our furniture would be delivered. I obtained multiple quotes from other removalists and chose yours for the following reasons: -great service from [name removed] which instilled confidence in your company;1 comment
Troy S.Interstate Removals
Dear Anja,
I thank you for you essay, please accept my apology if you experience was far from perfect as we aim for all moves to go as smoothly as possible. Once again I am sorry if this did not happe...
GregaFrankston
- Verified customer
Move frankston to brisbane.
Friendly accommodating 2 man crew. 3 bedroom house Frankston to Brisbane. Reasonable price for a fantastic job of moving n storage. Highly recommend.
johnny B.melbourne
- Verified customer
stress free A+++
Moved my entire family from Queensland to Victoria and after getting a few quotes went with Interstate Removals and could not have been happier!
With 3 kids we were worried about such a big move but thanks to Troy & his team the move was stress free & went seamlessly.
Would definitley recommend & use again. A+
Other Furniture Removalists
DaveBrisbane
- Verified customer
Poor service and damaged goods
I moved a two bedroom apartment from Sydney to Brisbane, requiring 5 weeks storage in Brisbane while I found an apartment.
The day before the move I called to confirm the time. They knew nothing about it although a deposit was paid.
In Brisbane, storage of my assets was subcontracted to a company in Logan.
Re delivery was stated as $200 and in writing on the invoice.
The subcontractor advised re-delivery is $360 and charged storage by the month (requiring me to pay ~8 weeks storage fees).
The subcontractor advised they would arri...
Read moreve at 8am on Friday. They turned up at 3pm. When i asked where they were around midday I was advised "They are on the way, if i didnt like it, nect delivery time was three-weeks away as the boys are on the road."1 comment
Troy S.Interstate Removals
Dear Dave, My sincerest apologies for the experience you had and would have appreciated you contacting us to discuss. I assure you this isn’t a typical situation. Most of our customers move without an...
Read morey issues and receive great service so I’d like to speak with you further to help remedy the situation. My name is Troy Said, and I’m the manager - please give me a call at 1300 299 969Find out how Interstate Removals compares to other Furniture Removalists
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Mary DSouthwest, VIC
- 2 reviews
- 2 likes
- Verified customer
Excellent service!
I had some items moved from storage in Byron Bay to Jan Juc. Because it was from one regional area to another other companies were unable to do the move for weeks. Interstate Removals were able to do it within the week and the cost was extremely competitive. The driver was in communication via text and call so I knew when to expect my goods and they arrived on time. Thankyou to an all round positive and stress free experience.
1 comment
Troy S.Interstate Removals
Thanks Mary, We take pride in giving outstanding service to every customers here at Interstate Removals. We are happy to hear that your move interstate from Byron Bay NSW to Victoria was no exception,...
Read more thanks for leaving the wonderful review! Look forward to moving you next time! – Troy - Manager- Verified customer
Professional and a pleasure to work with
My move was that of a studio apartment and from Melbourne to Sydney. The move was prompt and efficient. It has been an absolute pleasure to work with such a professional company as Interstate Removals and will be sure to recommend to friends in Melbourne. thank you so much :) I am one happy customer!
1 comment
Troy S.Interstate Removals
Hello Olivia, Thank you for the review about your move Interstate from Melbourne to Sydney. Interstate Removals appreciates when our customers take time to leave a note about us and recommend friends!...
Read more We are glad you experienced our world-class, and hope to see you again with your friends! Regards, Troy Said - Interstate Removals Manager- Verified customer
Brilliant service!
We've moved several times over the years and have always done it ourselves. This time we thought, bugger it! Let's pay someone else do all the heavy lifting! And boy are we glad we did!! The service that we received from the girls in the office was fantastic!! They answered all our questions and even offered some great handy tips to help us prepare for the move! The moving guys were absolute gentleman! They were polite, courteous and did a great job! They wrapped all our items in blankets and took such good care of all of our furnishings! Not to mention the highly competitive price! We definitely got great value for our money. We can not recommend Interstate Removals highly enough!!
- Verified customer
Great service!
I Moved interstate from Brisbane to Melbourne with 3 month storage. Terrific and helpful service from Troy and Hannah online who answered all my questions and last minute changes. Great team of boys collecting and dropping off. I was recommended to use interstate removals and I will forever use them- they are professional, patient, quick , on time and safe. Thank you so much to the whole team!
Amanda fMernda
- 2 reviews
- Verified customer
A job well done
Moving long distance with my family was initially a daunting task and having a young child to organise along with a big move was something my family was dreading. We made contact with three Removals businesses and finally came down to two who we felt comfortable with. At the end we decided on Interstate Removals because they were very helpful and treated us with personal service. Every time we called the business we were able to speak to Kim our moving consultant who knew all details about the move. We are moving back after my husband’s work contract ends and will definitely use these guys again. Thanks to the team and staff once again.
Questions & Answers
Minnieasked
Has anyone used Move Me Australia as I have booked them for my move to WA?
No answers
Cookasked
Moving from NSW to Devonport area, Tasmania with approx.15cu m of boxed possessions that I would need stored in self-storage as I am yet to find a new home. Could you please provide me with an estimate or a reliable removalist, how much notice is required and if they do a door-to-door service?
No answers
Viviana Pasked
Anyone used freghtline removals? Or what do you recommend as an interstate removalist ?cheers
Details
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Troy S.Interstate Removals
Thank you for your feedback and we are sorry you felt stressed. Most customers would have been extremely happy and grateful for the service we provided in turning up on the day you requested your move...
Read more, Organising a ferry vehicle to ensure we collected your items (We paid for this as you refused, this job was done at a financial loss) then delivery on the day we advised you with all items safe and in perfect condition... This is a great success and perfect result...? Yes moving is stressful and as adults we need to be mature and understand that. The hundreds of phone calls and countless hours were a telling sign and given your persistent bargaining techniques other removals companies would NOT taken this job on however we wanted to help you and did try our best however this is extremely regrettable, As insulting and unhelpful your review is we do appreciate your review and lessons from it.