Interstate Removals

Nice driver redeems Interstate Removals Co – 8 January 2025. SA to QLD 2 bedroom uplift. Took my deposit and no showed on the day. Despite several attempts to contact via phone, email and text I was ghosted. 2 bedroom move from SA to QLD - I really needed the uplift today as arranged and the vacate clean tomorrow so that I could make the drive up ready to start a new job on 13 January. I… Read more

am gutted and so upset that they have no showed and ghosted me today. Neither the sales manager nor the office had the decency to reply my multiple attempts to contact.

Update: was contacted a male from the office after hours as no doubt the sales manager received multiple attempts to contact and would have directed the driver to actually call me. Was promised uplift (one day late at this stage) for first thing this morning at 0700-0900, meaning we are first off the rank for uplift.

9 January 2025 @0823

admin (female) called & gave me another story regarding how the driver finished driving at midnight and that’s why they are late today. I started explaining that was the other night and that was the excuse I was given regarding the uplift NO SHOW yesterday, she cut me off three times during the call, she was not apologetic and did not reassure me that uplift would happen today. She was extremely defensive. She stated that mine was a backload move so they don’t have to update me, be on time as I will be given what I get. I ended up crying over the phone. I have had many previous back load moves before and uplift was ALWAYS on the day promised/arranged.

It seems if you question anything or request for updates they don’t like it, they don’t know how to deal with customers in a friendly and respectful manner.

At 0859 a male calls (the same one from yesterday) and raises his voice at me over the phone accusing me of shouting at the female admin - I tried to explain I did not (I am very softly spoken) but he kept cutting me off and speaking very aggressively. I ended up in tears again. He promised the driver would arrive for my uplift within the hour. It’s been one hour now and again NO SHOW.

At 1230 the driver and 2 offsides arrived and completed the uplift. The driver was actually super nice, empathetic and reassuring. Offsides took great care moving everything. The driver advised me that he was tasked to do an “addition” which explained the delay - my uplift being one day late. I wish the office had been that transparent and nice. If the office had communicated better, I would have had time to adjust my plans ie not book a hotel room for the night of 8 January.

In the end the driver & offsides, those on the coal face, redeemed this uplift from a one star to a three.

The driver even gave me his mobile so that I can easily obtain an update on the delivery to save me from further angst. That was nice.

This company promises you a “Stress-Free” move and this is anything but. Expect delays, and try to obtain the driver’s number so that you don’t have to deal with the office.

Terrible service. Terrible company – If I could give 0 stars I would. Did a long distance move from QLD to Canberra. The company had multiple delays with ridiculous unprofessional excuses like “the trucks not working” followed by “it’s my nieces birthday” they ended up palming off the job to a family friend and his 14 year old kid helped him unload my belongings from the truck. They… Read more

didn’t have a trolley so I had to help them carry all my boxes up to my 10th floor apartment. Horrible customer service, nothing short of an apology or attempt to reconcile their problems.

No fuss, well-priced and great service! – I was referred to Interstate Removals by my storage company. This was a move from Melbourne to Sydney during lockdown this year. It was so easy to organise - no fuss, well-priced and great service. Highly recommend and I would use their services again. Thank you!

Amazing, best in the business – We’ve used these guys three times now, they moved us from Melbourne to Sydney and back again. Efficient, quick and quiet. Special thanks to Gary and Carl 10/10 thank you! Show reply

Exactly what it says on the packet. Great service! – We moved from Melbourne to Tasmania during the difficult and restrictive covid19 pandemic and I am pleased to say that the pick up was fine and the delivery was ahead of time. Everything was there and nothing was damaged. Communication was good and polite too. Very impressed. I'd recommend their services any day. Thanks!

Thiefs! Don’t own their so called trucks – Booked these guys. First they told me how to lie and manipulate a building manager. Then he told me he had the driver calling. The driver was not from InterstateRemovals (https://www.facebook.com/InterstateRemovals/) - we had a planned moving date. The after before the driver [Name Removed] sold the job to ([Name Removed]) as he does with all… Read more

these jobs, told us the “truck was broken down and would be over in the next few days, maybe end of the week.”

BEST ADVICE: Don’t use [Name Removed] if you don’t want to lose money and get messed around. [Name Removed] has no trucks. Farms off his jobs to other drives and can’t be relied on.

For anyone wishing to protect their privacy and personal belongings stay away from this company. They claim to have kibitz insurance. BUT that’s a lie. They hid behind a family trust because [Name Removed] believes he can screw you over and be protected.

I among many other clients seeking seeking quality removalists “as I found out from [Name Removed] himself” are chasing our deposit refunds. He can’t keep up with who he needs to refund!

His first excuse is send an email.

Second excuse we will pay you by bank cheque (despite not accepting cheques himself)

Now he just ignores us and has kept nearly $1000.00 for not work.

Disappointed. Miscommunications caused extra stress – Our Initial experience was great. This soon changed. We moved from Melb to Perth in 2020 early Oct A very stressful time due to waiting for permission to head interstate on compassionate grounds. We met [Name Removed] who came and re quoted us after our initial quote on the phone' The person that called us was from another company which we… Read more

weren't told of any subcontracting. We had I initially told the removalist from our chosen *Interstate removals* that they have great staff and we wouldn't have a problem and not to worry. He assured me all would be ok after I expressed concern due to past problems with one other company.

We had no idea when booking originally that there were subcontractors involved. We received a calk from a company called "Fragile* The quote on the phone was given to us by an unknown subcontracted company which wasn't disclosed to us. They mentioned we may have more cubic square metres than what we received our quote for we weren't sure what was correct We called [Name Removed] from interstate removals as we trusted him. He never mentioned "Fragile*The guys sent we're very friendly hard working.

. We were not initially told of subcontractors when we were mentioning our lack of trust in our past removals ( different company) experience When the truck arrived and collected our ( we packed up our items) packed household. We were told by one of subcontractors_ workers at our place when asked, we likely have closer to 30 cubic metres but he couldn't confirm and have to see what his supervisor would say when they returned to their depot. The subcontracted guys worked hard. But they had to check back at the depot Their boss [Name Removed] we think said we had 32 cubic metres. We called [Name Removed] from interstate terstate removal and he said don't stress he would sort it; He assured us it'll be ok and he'd cover the extra. Weeks went by and when we were ready to move into a WA home the people from "Fragile" gave us a date and nothing had arrived. They told us we had to pay the extra money ( that [Name Removed] said he was sorting the situation for us) r until we paid the extra money.

We called [Name Removed] after many calls trying to get hold of him and he said there was nothing he could do We were extremely stressed enough as we were needed by my family overseas - The stress Was unbelievable. beaded west on compassionate reasons) We had to pay the extra money and apologised as he said the company that picked up our household weren't going to give us our things until the money for extra cubic metres was paid. We paid extra 600 plus on top of the total paid. . Interstate removals covered 200 dollars. Tools for new job were needed for trade work and delays with starting work caused further duress.Dissapointed. Frustrating experience.

Very STRESSFUL experience – I booked a move from Melbourne to Sydney for a small 1-bedrom apartment with 1 occupant (myself) for end of Jan 2021. I went with this company due to the many awards listed on their website and they seemed like a reliable company. Communication was great up until I paid the deposit and was okay until I paid in full. And then was difficult to get… Read more

much responses. But luckily someone did contact me the day before so I was relieved. On the morning of the move they come with a BIG Truck PLUS a trailer! I was based in the city and had given all my details my address etc and filled out the initial form with ALL details that was asked. Turned out they could not turn in to the loading dock of my building!! Wouldn't a moving company check your address and send the right vehicle??

The driver himself (I believe contracted-out by the moving company I hired) was nice but after driving around my block twice could not do much and he had to move on to his next job. SO I was left without any movers at this stage and with a one way flight booked to Sydney the next day and having paid a lot of $$$$$ to this company I hired!

I was trying desperately to call, text and email the owner but no response. When he finally responded 2 hours later he simply said it was my responsibility, and gave me another contact number to call and organise directly! he basically washed his hands of the issue saying that he sent a vehicle and he has rendered the service that I paid for. After I declared how unreasonable and unfair that was, and certainly no service was rendered, he said I don't have something called a "Ferry vehicle" in my contract so he cannot help. How would an average punter like me know what that a ferry vehicle is and if I would need one and that they would send a trailer to a city apartment?? He kept saying it was not his issue and now I had to sort it out and worst part that he would not refund me at all either! So which meant I had to find another solution and pay $$$$ again to someone else - seriously!? I felt he was rude and certainly very unhelpful.

Anyway I called the driver who originally came with the truck to see if he could in anyway find a solution for me. I was pleading with him at this stage. He managed to organise a ferry vehicle with 1 guy who was able to get in to the loading dock.

I spent 2-3 hours with this guy moving furniture up and down with a sustained shoulder injury. I had no choice as he needed the help and they were all running against time to get to Sydney for another job and this last minute solution was going to delay them too.

After an aggravated shoulder and many bruises later (on me), we managed to get everything on the ferry vehicle in 2 runs and then to the trailer that was parked in the park close by and my stuff did arrive in Sydney but all triple handled and thrown around as everyone was rushing!

So all the $$$$ paid to get 2 people to come and collect all the stuff carefully & safely was for nothing.

I could have even understood the mix up but the whole interaction with this company when the issue happened was just awful and totally unfair as a customer who had paid for the service in full!

Will never use this company again.

But I thank the driver and the Ferry vehicle driver (3rd party contractors from what I understood) who really went out of his way at last min notice, to help complete the move.

Do NOT use this company!! – I booked in to have a few bedroom items moved from Melbourne to Sunshine Coast and chose this company due to competitive pricing and the quoted delivery time frame of around a week. Communication was excellent right up until I paid my deposit. I was then told pick up date would be Monday 16th November but on that day no one arrived and I wasn’t… Read more

contacted. I didn’t hear from anyone until after I had called and emailed numerous times on the Tuesday only to be told “there wasn’t enough room in the truck for my items.” I was then made to wait all day for a call back regarding when next pick up day would be even though I was told I would be called straight back. Finally on the Wednesday I was advised it would be the following Monday but then Friday comes along and I get a call at 7 in the morning saying my stuff would be picked up that day. The removalist was extremely hard to understand and I had to explain several times on the phone what I needed from the room even though I had sent a quote through listing the exact items and they ended up bringing something I specifically said has to stay in the room and even sent it in a text after the call cause I knew he didn’t understand! I then had to reach out several times during the days after pick up to find out when my items would be delivered and was told it would be Friday (a week after pick up which was fine) only for Friday to come along and nothing was delivered and no one called me. It got to the end of the day and after numerous attempts at calling, I finally got onto [name removed] the ‘operations manager’ who advised the truck had broken down and so they were waiting on a new truck. [name removed] advised it would be a day or two so probably Sunday/Monday as it was the weekend and getting another truck there would be hard. Monday afternoon rolls around with no update so I call [name removed] who says the new delivery date is Friday. I was so mad as I needed these items like a week ago! I told him my frustrations with the company and how no one calls or replies to emails and it’s always me calling for information, he apologised and said he would call me to keep me up to date during the week which yep, as you can guess, did not happen. On Thursday morning I contacted [name removed] (manager) to pass along [name removed] ’s number as I had lost it and he advised the items should be on time as the truck was in QLD. I contacted [name removed] three times throughout the day and sent a text with no response. I then decided to call off a friends phone at 7pm on Thursday night to see if he would answer a different number and he did! He advised “oh actually the truck is going to be there in about an hour and a half!” Again I was so mad, didn’t hear from this bloke all week, doesn’t answer or return calls/texts then tells me the truck is not far away even though they’re meant to give at least 3 hours notice!! He is rude, incompetent and when I asked what his excuse was for not returning my calls he literally fumbled on his words. He didn’t have one apart from ‘I’m sorry’ like what the f!!! Anyway, the hour and a half was a load of crap, truck drivers calls me at 9:50pm to say he’ll be there in half an hour. He, like everyone else in this company is full of crap, took him an hour so they rocked up at 10:50pm, gets out of the truck and says “hello, you paying cash or transfer?” I literally couldn’t believe it, can’t even apologise for being half an hour late and wouldn’t even let me see my items without having the cash first!! Lucky I had my male friend there cause this little pipsqueak was refusing to open the truck without the cash and was straight on the phone crying to I assume [name removed]. Can answer the phone for people when it comes to money but nothing else. Finally got my items but it was just unnecessarily stressful.

So anyway, super long novel but just don’t use this company. Pay a little bit more for a company that actually communicates with you and aren’t full of crap.

bestin move – I booked a interstate move with this company. The delivered my lounges and it was all broken. After months of headache the poor contractor paid a bit of my money but this BESTIN MOVE didnt pay my $1400 and he didnt pay the contractor either. He lied to both of us. After months and months of him lying to me he took my money and didnt even pay the… Read more

contractors. Please dont trust [name removed] on what he says. He goes on about his business but its all rubbish. He will deliver broken stuff to your door and will never pay you.

Bad moving experience – I booked a Sydney to Melbourne move months ago. On the day, the company called to say they could not do the move. I said I had travelled interstate especially. When I tried to call them to check options, they didnt answer the phone. I was forced to book with another company and pay a premium. To be fair, they were apologetic afterwards.

Pretty average – Used Interstate Removals for my move from Adelaide to Perth. I was not contacted the day prior to the move regarding pickup times, and all emails have, to this day, remained unanswered. All I received on the day of the move was a text telling me to call a number to confirm pick-up time for that day. Pretty disappointing given that I was told I… Read more

would be informed the day before.

In the lead up to booking and paying the deposit, I was contacted multiple times over the course of 1-2 weeks. As soon as the deposit was paid, all correspondence was ceased.

Highly recommended – Used Interstate Removals a few times now and cant fault them. Fast and efficient communication. Items picked up and delivered on time by friendly helpful teams. Will used them again without hesitation.

High quality services with reasonable price, highly recommended – I engaged Interstate Removals early 2018 when I was relocating from Sydney to Melbourne and was quite satisfied with their services. Both movers in Sydney and Melbourne were professional and friendly. I didnt get to wrap my timber desk and chairs, and to my surprise, there was no damage to them at all. Both delivery and pick-ups were surprisingly… Read more

punctual. I booked pickup at 10am and they showed up at 10am exact. So as soon as I decided to move back to Sydney this year, I didn't think of shopping around and called them straight away to make a booking. Troy was very helpful and considerate in answering all my inquiries on the phone and was prompt in replying to my emails. I experienced a last-minute change and didnt cancel the booking in time due to an oversight. Troy was quite reasonable and understanding of my situation. I sincerely appreciate this. I will recommend Interstate Removals to my friends and anyone who is looking for a removalist that provides high-quality services at an affordable price.

Unprofessional behavior by removalist – I arranged to move my things from a storage space in Melbourne to Gold coast.1)poor communication of office staff about estimated date of my delivery.2)no phone call from driver till half an hour when they reach..Then rude on the fon demanding us to be there 3) physical aggression displayed towards my friend whose car was in the way of the big… Read more

truck 4)only when I threatened to put poor review then I was offered $100 off but that morning driver demands payment from me in a rude manner Poor experience overall....

Awful Unprofessional. This company does – This company is a disgrace. I had my items loaded into a container on the 1st August from Sydney to have it transported interstate WA We decided to choose Interstate removals as they gave a competitive quote.Thinking they are just like many other removalists doing their profession we trusted them and paid in full. As soon as they got my money… Read more

in full thats when the service stopped. 8 weeks later still havent got our items. They couldnt care less . [name removed] said their Senior consultant can not even tell me whats happening with my items. Luckily I am insured . I have already lodged a complaint with email correspondences between myself and interstate removals and definitely see a case developing against this awful company . Rating this company is unapplicable. Negative 5 stars. Shameful, horrible people. Do yourself a favour and stay away from them!!!

Terrible service once they take your money, damaged goods and failure to respond – My husband and I recently relocated from Victoria to Far North Queensland. We chose Interstate Removals due to competitive pricing, great customer service (from [name removed]) and being told it would arrive within (roughly 7 days). Once the money was paid, this company couldn't care less about their clients. Below is an email I sent [name… Read more

removed] (the manager) on the 12th of April 2019 after we had our furniture delivered which paints an accurate picture of our experience with Interstate Removals. It is now the 22nd of April and have had ZERO response from [name removed] or anyone affiliated to the company. Although I have not attached the photographs of the damage to this review, I did send them through to [name removed]. I feel absolutely betrayed and disgusted by this company and urge others considering using Interstate Removals, to think again. We consider ourselves reasonable people and understand things don't always go to plan, however to conduct themselves in the way this company has is nothing short of terrible. Due to the lack of any communication from [name removed] (or any person from the company) to even try to address my concerns has left me no other choice than to contact the industry ombudsman in relation to this matter.

Good morning [name removed].

Thankyou for your call at the beginning of the week to see how our move went from Victoria to Queensland. We have now finished unpacking and can inform you of how we went.

Unfortunately we were not overly impressed with the service provided by your company. In the beginning i was extremely happy and [name removed] provided excellent customer service. However it seemed that once i had paid the money, she disappeared and it was difficult to obtain any response from you. This was primarily about when our furniture would be delivered. I obtained multiple quotes from other removalists and chose yours for the following reasons: -great service from [name removed] which instilled confidence in your company; -a competitive quote; -information provided that the furniture would arrive within 7 days.

After arriving at our new house and speaking to you, i was informed that you didnt know when it would be delivered and you then told me anywhere from 2 weeks. Im sure you can understand the distress this would cause a client?? However instead of trying to appease the situation, you became quite short and stated “well its not going to change anything “. After this point, it was extremely difficult to get in contact with you.

I was absolutely disgusted when I received a computer generated text message (which i had to assume was from your company as it didnt say who it was from) stating i owed another $750 because apparently we had more furniture than you quoted for. You then went on in another text message to say if i didnt pay by COB the following day our furniture wouldnt be delivered. The fact i paid it the day I received the invoice and then rang and left multiple messages without any response until after COB and via email is nothing short of terrible customer service.

When i did speak to you i told you i would pay the extra and did not question it, even though i was seething about this! I felt it better to just pay it so you didnt hold our furniture hostage. Lets face it, you certainly had destroyed any confidence by this stage.

My question regarding this extra $750 for 3m extra space is: how did you actually come to this?? Considering i provided you with the exact contents to be moved and at no stage was there any size limit on the quote would suggest to me thats your issue not mine... the original driver stated to us that we didnt have much furniture at all. At no point did he mention anything like it was more than quoted. You did not contact me whatsoever about this issue and it was over a week between my goods being collected and your subsequent invoice. It was quite disappointing you chose this way to conduct your business. $750 is a lot of money, but as we chose to do the right thing, we paid it. I still don’t understand how you could obtain this information but couldnt tell us where our furniture was or when it would be delivered. I believe this is extremely unprofessional and would go as far as to say it’s misleading and taking advantage of customers.

So, finally after we received our furniture we were even more disappointed. When i booked this, I informed you that there were steps up to our house. Yes i was charged extra for this which I completely understand and have no problem. However can you please explain to me what this extra cost goes towards when only one delivery person arrived and my husband had to carry our own furniture in and help the driver!!! This seems again like you are taking advantage of customers!

This then brings me to the damage caused to our furniture. I have attached some photos. Our coffee table has multiple deep grooves out of the legs which werent there before. I can understand minor scratches but these are deep marks. Completely unacceptable. What was once a lovely coffee table is now damaged and cannot be buffed out. And before you say it, no my husband did not cause this when he was forced to help move the furniture.

The next photo is our computer desk which now has an oily stain on it which no matter what i have tried, cannot be removed. I have no idea what it is but it has damaged the desk.

In addition, our computer no longer works which is now an extra expense to fix it and our hall table has been taken apart and the screws have disappeared. As such once again we have to shell out more money at our expense because of your company.

I would appreciate a written response to my email to address the issues i have raised.

To be honest, if i had known i was going to receive this low level of service, i would not have chosen you company.

I look forward to your response, especially in regards to the extra $750. Once I receive a response, i will consider whether i then contact the industry ombudsman to discuss further.

Move frankston to brisbane – Friendly accommodating 2 man crew. 3 bedroom house Frankston to Brisbane. Reasonable price for a fantastic job of moving n storage. Highly recommend.

stress free A+++ – Moved my entire family from Queensland to Victoria and after getting a few quotes went with Interstate Removals and could not have been happier! With 3 kids we were worried about such a big move but thanks to Troy & his team the move was stress free & went seamlessly. Would definitley recommend & use again. A+

Poor service and damaged goods – I moved a two bedroom apartment from Sydney to Brisbane, requiring 5 weeks storage in Brisbane while I found an apartment. The day before the move I called to confirm the time. They knew nothing about it although a deposit was paid. In Brisbane, storage of my assets was subcontracted to a company in Logan. Re delivery was stated as $200… Read more

and in writing on the invoice.

The subcontractor advised re-delivery is $360 and charged storage by the month (requiring me to pay ~8 weeks storage fees).

The subcontractor advised they would arrive at 8am on Friday. They turned up at 3pm. When i asked where they were around midday I was advised "They are on the way, if i didnt like it, nect delivery time was three-weeks away as the boys are on the road."

On delivery it became apparent my table had been damaged beyond repair and one mattress had been 'misplaced'.

I did my research and believe Interstate removals are a professional company, however when they subcontract without your approval and refer all your inquiries to the sub-contractor the professionalism and integrity originally paid for is lost.

I have moved on. This review serves to inform people of my experience so they may make prudent decisions.

Dave

Excellent service! – I had some items moved from storage in Byron Bay to Jan Juc. Because it was from one regional area to another other companies were unable to do the move for weeks. Interstate Removals were able to do it within the week and the cost was extremely competitive. The driver was in communication via text and call so I knew when to expect my goods and they arrived on time. Thankyou to an all round positive and stress free experience.  Show reply

Professional and a pleasure to work with – My move was that of a studio apartment and from Melbourne to Sydney. The move was prompt and efficient. It has been an absolute pleasure to work with such a professional company as Interstate Removals and will be sure to recommend to friends in Melbourne. thank you so much :) I am one happy customer!  Show reply

Brilliant service! – We've moved several times over the years and have always done it ourselves. This time we thought, bugger it! Let's pay someone else do all the heavy lifting! And boy are we glad we did!! The service that we received from the girls in the office was fantastic!! They answered all our questions and even offered some great handy tips to help us… Read more

prepare for the move! The moving guys were absolute gentleman! They were polite, courteous and did a great job! They wrapped all our items in blankets and took such good care of all of our furnishings! Not to mention the highly competitive price! We definitely got great value for our money. We can not recommend Interstate Removals highly enough!!

Great service! – I Moved interstate from Brisbane to Melbourne with 3 month storage. Terrific and helpful service from Troy and Hannah online who answered all my questions and last minute changes. Great team of boys collecting and dropping off. I was recommended to use interstate removals and I will forever use them- they are professional, patient, quick , on time and safe. Thank you so much to the whole team!

A job well done – Moving long distance with my family was initially a daunting task and having a young child to organise along with a big move was something my family was dreading. We made contact with three Removals businesses and finally came down to two who we felt comfortable with. At the end we decided on Interstate Removals because they were very helpful and… Read more

treated us with personal service. Every time we called the business we were able to speak to Kim our moving consultant who knew all details about the move. We are moving back after my husband’s work contract ends and will definitely use these guys again. Thanks to the team and staff once again.

Excellent job! – Thank you so much guys for your help moving my priceless belongings from VIC to QLD! i know it wasnt an easy request and i struggled to find another company that could perform the work required. Very helpful company with great communication and customer service. Thanks again and will definately recommend you to others and use you again if needed. Very appreciative!

Exceptional Service. Moving made easy – I had a large move interstate and cannot fault Interstate Removals services. Constant communication and timing over such a long distance was impeccable. I would use Interstate Removals again and highly recommend them to any one moving interstate. Great value for money and very helpful staff. Thank you Interstate Removals.

Pay the extra money for professionals! Caused Damage - didn’t care! No response! – I will never use or recommend this company. The removalists turned up to pick up a back load at 6pm - they showed up at the wrong address then the battery died. They managed to get it fixed but was after 10pm so needed to come back the next day. Unprofessional appearance, old truck. I should have gone with my guy instinct and cancelled but anyhow,… Read more

next day they guys turned up and off went our stuff.

It arrived the next day, they dropped our washing machine and broke it, wouldn't fix it or call me back! The fridge had dents from the straps.

This company only uses sub contractors! Do not use, they shirk responsibility and no one bothered to help us! Very bad experience!

My stuff may have arrived but the service was terrible and costly - cannot recommend – Let me tell you a story! I got a call from the removalist at 7am on a Saturdayasking to come and pick up my stuff early. When I pointed out that the booking was for the following day, he said he wanted to pick it up today between 12 and 1pm. I emailed the company to make sure this booking change was legitimate but as it was the weekend… Read more

(apparently they offer services but no office support on weekends) I got no response. I imagine most people are not able to accommodate having all their stuff ready 24hrs earlier than expected. I hastily dismantled my bed, although this now meant that I have nowhere to sleep that night, and frantically organised all my stuff, even hauling it out closer to the street. My street is very busy on Saturdays and parking and driveway access can be difficult. At 11am, I got another call from the same guy, saying he’d be at my pickup location in 30mins. I waited and waited and at 3pm there was still no sign of the removalists. I called him and he was very confused as to who I was and said there must have been a mix up in jobs, which is ridiculous given he called me, twice – he said he’d find out and call me back in 2mins. Half an hour later he hadn’t called back and so I called him again – he didn’t answer so I left a message. But there was no return of my call so I then called the office - of course there was also no answer. I called the guy again at 4pm and now his phone was switched off. Repeated attempts to contact him and messages left also went unanswered. Later his phone was miraculously back on (I was told by the company the battery had died) but the guy left it to ring out. I understand that mix ups can happen but to not even attempt to rectify it was unprofessional. I had to entirely rearrange my day as I was not expecting to have to sit around for all day waiting for a truck that wasn’t going to arrive. But that was not the end of my woes.

Now I was worried as to whether or not the removalists would come the following day as previously arranged – according to the email instructions I had received with my booking I was supposed to receive a phone call between 4 and 6pm the evening before removal day confirming a time for the following day. That also did not happen.

It wasn’t until 12:30pm on Sunday that I received a call saying my drivers would be late! Late? I had no time of reference for that beyond the 11:30am on the day before they had previously given me, so by now they were so past late it wasn’t funny. I was told my drivers would now be arriving between 5 and 7pm. Come 7pm, they still had not arrived and I had to call up to find out what was going on. I was not kept informed of what turned out to be a severe delay. I was now told the removalists would not show up until 11pm!

When they did show up, I was horrified to discover they were wearing thongs. It was now storming, so this unprofessional attire was very dangerous on slippery surfaces. The men were also in a great rush to get things loaded because of the rain, and didn’t even check to see if the boxes were marked heavy or fragile – I had to caution them every time! I also asked if there was something for me to sign – apparently there was not. I asked to see some ID – they would not show me any. They certainly weren’t wearing any sort of uniform that identified them as being associated with Interstate Removals. So I had no way of knowing if these guys were really who they said they were, and yet I was supposed to entrust them with my possessions?

Thankfully, my items did arrive at their destination, but again, no care was taken in their delivery – boxes marked fragile were deposited upside down. (I'm only giving two stars because the removalists were reasonably friendly - although certainly not apologetic - and none of my stuff appears to be broken. Also they were willing to take a couple of unboxable items loose). Again, thongs were worn. And the removalists spent more time on their phones than handling my boxes. There was some paperwork for me to sign this time - yet imagine my surprise when the paperwork had a company logo on it that was neither Interstate Removals OR the company being advertised on the shirts on the removalists! In fact, both of these other companies were ones I had received quotes from that were $300 less than Interstate Removals! I'd chosen not to go with them because their reviews were horrific. I was also told I'd be sent a copy of the paperwork... that's never happened.

When I complained to the company about this ridiculous experience I was sent this response: "We will provide uniforms and appropriate footwear to the removals guys as well as more training. Would that help?" I was not impressed so they offered me a $20 Kmart voucher. Wow.

Very Disappointed – Very disappointed with the move from Geelong to Everton Hills Queensland, considering they deliver to Brisbane daily. It was a small move with 4 large items. We were contacted the day before pick up to ask if pickup could be changed to that day before scheduled (Monday), I agreed as all was good to go. We required the goods in Qld no earlier… Read more

than 5 days later (Friday), and were told the goods would be there either that Friday or at the latest Monday. Friday I called to ask when they would be arriving and was told early the following week. Mon or Tues. Monday came no call from them, so I called again and was told it was up to the driver to arrange delivery and given the drivers phone number. I called the driver and was told maybe Friday or over the following weekend. I had arranged to be up in Qld from Victoria so I could install the goods sent up and my return flight was on the Wednesday.

which meant delivery was going to be 2 days after my return to Geelong. There was a no care attitude from the owner of the business [name removed] who has a standard verse of reply, "we can't be held responsible for delivery of goods, I don't know what you want me to do about it." Finally the driver got back to me after many phone calls to arrange delivery, Then when Thursday came and I was back in Vic the driver called to say he could deliver the goods on Sunday (13 days after pickup), but the driver also said as the delivery was not paid for and if I didn't pay straight away he was going to take the goods back to Geelong and he didn't care if we called the police??? The delivery was paid for before they had even left Victoria on the first Monday. The driver kept using he's lack of English as an excuse anytime I called for a delivery time. Not a very good company if you want your goods to be delivered in an acceptable time period. I had read the reviews online but my experience was definitely not a pleasant one.

Stressfree move! You couldn't ask for better – My move from Melbourne to Sydney with Interstate Removals was perfect. I struggled to find a removalist who could guarantee the pick up and delivery date upon booking - this company was the only one, who did it at the lowest price! Their service is reliable, timely, and they kept in touch with me the whole time. I'm keeping their details on hand for my next move.  Show reply

Fantastic Hasle Free Service, Highly Recommended – We had an Amazing experience with Interstate Removals. Moving our belongings from Victoria to Queensland. We had Great Communication from the friendly staff and the truck arrived on time at our destination as promised. We will definitely use Interstate Removals in the Future.  Show reply

Highly Recommend! – I moved from NSW to Melbourne. Moving interstate was an overwhelming task but, i was just so thrilled with the service from Interstate Removals. They made everything such an easy and stress free process. The staff were extremely efficient and always keeping me updated. On the day the delivery guys came and completely put me at ease, they took… Read more ·  1

excellent care of all my belongings and very friendly. I new all my belongings were in good hands!

I would highly recommend these guys, wonderful to deal with and took very good care of everything!

Very good service, and prompt reply – I used Interstate Removal Service to the pick up our purchased in Sydney delivery to Canberra. Comparative price, Prompt reply and reliable service. Will definitely use their service again for future needs.  Show reply