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Reviews

(1,049)
(136)
(12)
(19)
(105)
  • Product Quality
    4.5 (270)
  • Return Claim MadeYes (11) · No (318)
  • Customer Service
    4.5 (342)
  • Warranty Claim MadeYes (12) · No (310)

Reviewer Photos & Videos

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BEC

BECGreater Melbourne (Outer), VIC

The most terrible customer service

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Jacqui

JacquiGreater Melbourne (Inner), VIC

Blind Install

published

Great service from beginning to end. Competitive prices, and nothing was too much trouble. Roger from sales walked us through the process, helped us choose the best fit for our home and gave great design hints. Adam, the installer, was friendly, professional and a perfectionist. We are very happy with their service and would highly recommend them.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationThomastown show room
Warranty Claim MadeNo
See all answers

Can’t wait for the blind to be installed

published

Elli was so lovely she went through the different types of blinds. The pro and cons. We feel very happy with what we have chosen and can’t wait for it be installed.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHome visit
Warranty Claim MadeNo
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Amazing service and people

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationEdithvale
Warranty Claim MadeNo
See all answers

Dave Harbour

Dave HarbourGreater Melbourne (Outer), VIC

Instalation

published

Kirk was absolutely amazing, very professsional on to.e and after having many issues with head office he has made the total experience great. Would recommend any one to use Kirk as you will not be disappointed. Dave

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCalled for quote after viewing website
Warranty Claim MadeNo
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Janine Klahn

Janine KlahnGreater Melbourne (Outer), VIC

  • 2 reviews

Excellent measure and quote service

published

Excellent service. Measure and quotes given with options. Friendly and professional and on time. No pressure sales and happy give on stop quote. Would be happy to recommend and use the service again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMelton
Warranty Claim MadeNo
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Deb Belford

Deb BelfordGreater Melbourne (Inner), VIC

beautiful shutters!!!

published

Very happy with the sales service provided by Tim - the installers were thorough in their installation and clean up. Most impressed with the finished result and would certainly recommend to others

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review


Dylan

DylanGreater Melbourne (Outer), VIC

  • 2 reviews

Very good customer service and price competitive

published

Very good customer service, good communication, price and product very good. Very quick response. Very professional. Staff very friendly and know what to recommend based on your needs and taste.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Eliza

ElizaGreater Melbourne (Metropolitan), VIC

Great experience

published

Wendy had some great suggestions and ideas, we have been very happy with our experience with the company so far, I hope the installation process is just as good! Thanks

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Janine Klahn

Janine KlahnGreater Melbourne (Outer), VIC

  • 2 reviews

Excellent work

published

Excellent service impressed with Joes workmanship and attention to deal ten out of ten work completed in time period . Was well organised with all the tools required to do the job

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMelton
Warranty Claim MadeNo
See all answers

Amazing Team! Couldn't be happier.

published

Had my site measure today and the team couldn't be more accomodating. They have been an absolute dream to deal with from the beginning and haven't let me down. Everyone I've dealt with is extremely polite & very hospitable. Thanks guys

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo

JOE

JOEGreater Melbourne (Outer), VIC

  • 2 reviews

Disappointed and still not finished

published

From wrong ETA dates ( blaming their own staff) then after 3 months they give me 2 different colours of blinds, another long extended wait until they set up the correct colour but only to put in different colours of rivets??? And still waiting for updates today!!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationThomastown
Warranty Claim MadeNo
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Juandi

JuandiGreater Melbourne (Metropolitan), VIC

Great service and product

published

Into Blinds were great from start to finish. Had John, Joe and Alex to install outdoor shutter on our alfresco. They arrived on time, they were friendly and did a great job with installation of the shutter.

Customer Service
Product Quality

Praveen T.

Praveen T.Greater Melbourne (Inner), VIC

Excellent customer service

published

Its been an absolute pleasure to deal with Nathan. His customer service is fantastic and we really appreciate his efforts in going the extra mile to assist us with the sales process and having it all organised for us. Keep up the good work.

Customer Service
Return Claim MadeNo
Store LocationNiddre
Warranty Claim MadeNo
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In-home measure

published

Great service and very professional. Gary was very knowledgeable about the product. Various choices of blinds to choose from and reasonable prices for a good quality product. Would highly recommend.

Customer Service
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Fantastic customer service and products

published

Erwin was thorough, informative, knowledgeable and understood exactly the look I wanted to achieve. He offered options and the range of products available was extensive and stylish. Overall great service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Suzi

SuziGreater Melbourne (Outer), VIC

  • 2 reviews
  • 2 likes

Impeccable service

published

From the very start into blinds have been fantastic. Amazing customer service, Communication has been outstanding, Came right on time to measure up for my fitting, was very professional, thorough & quick explained everything in detail. Awesome! Thank you so much. Can’t wait for the next step of installation.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Denise

Denise

  • 4 reviews

Great service

published

The blinds were installed by Joe on the 23.1.2020.The blinds look great and the service was excellent.
When he wasn't completely happy with the result, he took the blind down and readjusted it. Everything was explained clearly and Joe ensured I knew what to do to operate them effectively.
He arrived about an hour before the scheduled appointment and texted me to check this was okay.
Very happy

Customer Service
Product Quality
Return Claim MadeNo
Store Locationnot sure- maybe Thomastown
Warranty Claim MadeNo
See all answers

Shah H.

Shah H.Greater Melbourne (Outer), VIC

Came in on price and on time

published

We left picking the blinds really late in the new build. We had done some research before hand but had a lot of questions. Sonia was able to show us all the samples and guide us to the best products for our house. She was able to get the blinds installed before settlement. We love our new roller blinds.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationThomastown
See all answers

Terrible after sales service after poor advice given by salesman

published

Came to measure for a round shutter, salesman didn't know product, l was given advice where to finish the tiles before fitting. When it came to fit off the shutter didn't cover the tile cut. It's been months now with poor respoce and only offered a discounted price on a replacement shutter. They require to be paid in full before fitment and have refused to give my money back at this stage.

Store LocationThomastown

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Questions & Answers

Tina White

Tina Whiteasked

Do you have a payment plan please

1 answer
Analie
Analie

No. We paid half and the balance will be on the delivery.


Linda C

Linda Casked

Anthony came out to give me a quote on blinds and curtains for our new apartment. I found Anthony to be extremely professional and personable. A couple of days after placing my order and paying a deposit I started to reassess my choices. Anthony was very understanding and wanted to ensure that I was completely at ease and was more than happy to facilitate a refund. Thank you Anthony for your time and patience.

Regards

Linda

1 answer
Linda C
Linda C

It was Gary not Anthony - sorry Gary for getting your name wrong.
Linda C


Danni C

Danni Casked

Has anyone been to consumer affairs about this company demanding payment in full prior to delivering any goods?

5 answers
Into Blinds
Customer R.Into Blinds

Hi Dani,

All customers are fully aware of our Terms and Conditions, which include our payment terms.
You as a consumer have the right to pick and choose which company you proceed with based on the knowledge you acquire for reading any applicable Terms & Conditions and our Warranty.

All of our Terms & Conditions and Warranty information is contained on our website, furthermore we have a link on all of our Quotes, Orders and Invoices which is easily accessible pre and post purchasing with Into Blinds.

Kind Regards,
Into Blinds Team

Danni C
Danni C

Sorry I should have been clearer and stated after failing to supply the goods or products as ordered. Ie. Only fitting one of a number of blinds on the day of installation and failing to return. This was not something I agreed on or thought would occur when I selected into blinds.

Nav
Nav

Hi Danni

We may perhaps discuss and exchange our experience on this matter. Please send me a private message to exchange contact details.

Regards,
Naveen


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