Reviewer Photos & Videos
Excited to see my blinds!
I worked with Melissa Bolton and she was fantastic to work with. She has excellent communication skills, was able to advise on the best blinds for my home and made it such a seamless experience for me as a first home buyer.
Initial home visit was prompt and professional.
Unfortunately it took about 3mths to have 1 shutter installed when we were told appx 6wks, even during covid. Communication was poor and so was the billing. Happy with the end product but expensive for what they are.
Terrible experience. Increase the price after the contract was signed. Also, ask for the extra cost when installation.
The salesman measured the area on-site, and we signed the contract on the same day, everything looks fine. However, msg us after a few days said the measurement is not correct, now they have made the blind which is bigger, and asked for about an extra $600. After negotiation, we still pay $300 for this even the contract is signed because we really want this done asap. HOWEVER, when they come to install the blind today, they said the electricity installation is not included !!! The blind we ordered is a motorized one, and the salesman did confir...m the electricity installation cost is included, we don't need to have someone installed this, that's why we signed the contract on the same day. After discussing for a while, they still insist they never agreed to install the electricity and gave us the contact details for the electrician. WHAT A RIDICULOUS COMPANY. This is a $6000 item, but the installation is not covered by the company !!! We have sent the message to the salesman at noon, but no reply by now. We're really disappointed with their unprofessional service and disgusted they ask for more twice. BEWARE THEIR SALESMAN, they don't even know what they are doing. We are seeking fair trading to get involved shortly to get back our money. Tired to deal with such a company.
Excellent Customer service
Melissa Bolton was fantastic with her communication. She was in our area the next day and dropped into to the measure and sent the quote back right away. Delivery and installation was completed within the next week. The whole process was extremely smooth and very happy with the doors they installed.
Rob provided a friendly service and was very helpful. He offered his expertise to help me select the right colour blinds and curtains and I am very confident with the choices I made. Thank you Rob.
quatation and instalation of 15 block out blinds
into blinds have been amazeing throughout the whole process , on time and very freindly, would use them again and would highly recommend them to others
Great service and excellent product
I had all of my blinds replaced by Into Blinds and it was a great experience. Starting with Leanne who came to do the measure and quote. She was able to explain the products and provided excellent service. The rest of the team were also very helpful, delivered on their promises on time and I received a great product. Installation was very straight forward and the installation team was very friendly. The final product exceeded expectations. Thank you Into Blinds team.
Excellent customer service by Nidhi
Nidhi explained everything very clearly. He was friendly and very careful and precise with the final measure. We couldn’t fault.
Efficient and punctual
We had our measurements checked today for our new blinds Nidhi Kant was a pleasure to deal with, explained everything clearly, was punctual and completed his checks efficiently. It is comforting to know that blind sizes and layout have been confirmed pre- manufacture. Looking forward to install!
Fantastic work from Quoting all the way to the check measurements and the final installation process by Adam was awesome. Very pleased with the quality and workmanship :)
Great and friendly service
Daniel was great very friendly and helpful took his time to go through everything in detail and very patient. Very happy with service
Excellent and compassionate service delivery
After enduring a terrible scary home invasion it was a relief to have caring and compassionate service from IntoBlinds Consultant, Denise Hoirisch who understood our feelings and dealt with matters promptly to alleviate our fears.
It was comforting dealing with Denise who provided prompt efficient service.
My experience with into blinds from start to end was fantastic and would highly recommend them. I had contacted various companies to obtain a quote and they would either not show up, show up late or not respond with a quote. Into blinds scheduled in an appointment, Denise Hoirisch turned up on time (with a phone call 15 mins before) and took the time to show me options and suggestions of colours and styles. Above all, what I loved the most about their service was when Denise returned a few weeks later to confirm colours in the event I changed ...my mind. Niddie was booked in a few weeks later to confirm measurements, who was also so helpful in discussing shutter frames - extremely helpful. The installation team - Simon & Michael were also so lovely to deal with. They arrived on time with a phone call when they were 40 mins away. Their work was clean and tidy and they helped move the furniture back into position. It is so nice to have that old fashioned service again. I highly recommend the team. Thankyou again to you all - I absolutely love my shutters, blinds and curtains.
Great and professional service
Nhidi from IntoBlinds was fantastic. He arrived on time and was really efficient in doing what needed to be done. Very friendly service.
We just loved everything about Denise. She was just excellent as she was very focused and she kept suggesting us with lots of beautiful options about blinds and curtains. She did everything as she was decorating her own house. Very polite and good listener. We will highly recommend her. She does everything with passion. Loved her service.
Questions & Answers
Want to know why are you so quick to take your customers money but not quick to respond to calls regarding poor customer service relating to product issues and blinds not fit for purpose ??
Anthony came out to give me a quote on blinds and curtains for our new apartment. I found Anthony to be extremely professional and personable. A couple of days after placing my order and paying a deposit I started to reassess my choices. Anthony was very understanding and wanted to ensure that I was completely at ease and was more than happy to facilitate a refund. Thank you Anthony for your time and patience.
It was Gary not Anthony - sorry Gary for getting your name wrong.
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