Reviewer Photos & Videos
great service and price
we were quiet happy with daniel he advise us on colours and blinds could not fault him at all he was polite
Leanne was lovely to deal with in getting a quote for the blinds. She was very knowledgeable and offered suggestions on what would work well. Would recommend and use again.
Great customer service
Nick Wylie came to measure & gave a quote on my outdoor blinds. His pleasant & professionalism demeanor is admirable. Took time & further assistance to my many queries, which cemented my decision to go with the company. Well done Nick & thank you. Now awaiting for final measurement & installation -hopefully won’t be too long for me to enjoy my alfresco
Jarn was a life changer!
He came out and seen me Jarn gave me a quote very detailed explanation of products i actually proceeded with the quote on the day would definitely recommend if I could give 6 stars I would
Great service from Rob!
Great service from Rob! He was super helpful and friendly. Would highly recommend. Looking forward to having my blinds installed.
Great service and price
We dealt with Melissa who was relaxed, conscientious and thorough- she gave us confidence on working with the company and was critical in our decision to select Into Blinds.
Well done and thanks
Kirk was wonderful
I was really impressed with how efficient and friendly kirk was when he installed our blinds, they look so great!!
Great customer service
Thank you Kirk for your excellent customer service!
We had our roller blinds installed promptly and efficiently by Kirk. He was able to give information on product and made the process easy.
I had a home visit today and had my shutters quoted on my house in point cook.
It was amazing service and I went on to purchasing some shutters. Will be recommending in future.
Fantastic Customer Service
Very easy process from start to finish.
Massive thanks to Jarn, called half an hour before he arrived. Was very thorough with his explanation of the products. Very knowledgeable, made some great suggestions. Blinds have recently been installed and I must say they have turned out 100X better than I could have ever expected. Thanks Jarn and the Into blinds team. Would definitely recommend.
Fantastic service from start to finish
I was looking for blinds and curtains for my apartment from a number of suppliers. Into blinds was the best not only price wise but also convenience. Nicholas and the team provided excellent service from the in-home quote, implementation and post service check-in. I would highly recommend.
Amazing customer service with Denise. Would highly recommend
Made the appointment online and had Denise come out to measure and quote.
Denise was amazing, very knowledgeable and helped make suggestions for the perfect blinds for our house.
Denise even came out to my house at 6pm
On a Saturday night to finalise our colours so they can be ordered first thing on the Monday morning, this is amazing customer service and we were thrilled that Denise could make this happen for us.
I would recommend Into Blinds and Denise to all my friends and family, easy process and nothing has been an issue. They have gone above and beyond.
24 hours since blind unable to fit and no contact
After installers were unable to fit one of the blockout blinds for my daughters room (they’d incorrectly measured the window on one of the three times they came to my house). They left with no explanation just said someone would ‘be in touch’. Were they returning that day? No one could tell me even after three calls to the office and promises of returned calls. I waited home all day.
I’d removed the temporary window covering to her window and had major troubles trying to get her to sleep as obviously light was coming in.
After resorting to e...mailing the customer service team via the website, I finally received an email late that night with the promise of a phone call this morning. It’s now after midday and I’m not surprised to have not received a call. They didn’t have any trouble contacting me twice in one day asking for full payment weeks before install was due. Mistakes happen, however the poor communication is unacceptable.
Attention to detail
Dealing with the staff was made so easy right from the first contact. Receptionist gave clear details of the flow of events and referred my inquiry to their representative. Rocky, the representative, called me shortly afterwards and made arrangements to call on site. The meeting, his presentation and explanation of all the options for plantation shutters and blinds was very professional and matched my expectations perfectly. I signed up the same day. The measuring was expertly conducted by Nidhi right on schedule. I highly recommend this Company. They are a pleasure to deal with.
Terrible customer service.
We called to schedule for an in-home measure & quote. On the day, they called to say they had a cancellation and would re-schedule our appointment 1hr earlier. It would have been nice if we already live in the place, unfortunately it's still in late stages of construction so we're at the mercy of our site supervisor's availability. We called IntoBlinds as we're available in the original schedule but not in the new schedule they proposed. Lo and behold, it wasn't a proposal but a mandate. They changed our appointment without informing us, and it's now 2hrs earlier. For whatever reason, they cannot change it back to the original commitment. Very inconvenient and poor customer service.
Perfect customer services and affordable price
Nicholas the sales consultant is very helpful and efficient in answering any queries. Is highly recommended to everyone who are thinking about into blinds. Nidhi were very efficient and on time for final measurement. Overall into blinds hit the spot for customer services.
Prompt quick and effective
Very satisfied with the blinds the measure & quote and also the fitting. Technician came exactly when he said he would. Fitted them with no problem, was very polite and courteous.
Denise our sales consultant was very knowledgeable and supported us through the decision making stage. Denise understood my brief and I was confident with her recommendations. Maggie in headoffice was very informative and flexible when it came to booking in the installation. Adam our installer was a perfectionist. Very happy with the start to end service . Would definitely recommend!
Perfect, Excellect, Efficient, The Best
I had Tammy out to measure for new blinds and sheer curtains.
She was so helpful with her ideas and expertise.
I could not have asked for a better rep to help me pick what I wanted.
Will be recommending this company to all my family and friends.
Thanks again Tammy.
Excellent, efficient, friendly and helpful
Very satisfied Eddie was fantastic. Would recommend him and the company any day. Very well run company with great personnel
Questions & Answers
Want to know why are you so quick to take your customers money but not quick to respond to calls regarding poor customer service relating to product issues and blinds not fit for purpose ??
Anthony came out to give me a quote on blinds and curtains for our new apartment. I found Anthony to be extremely professional and personable. A couple of days after placing my order and paying a deposit I started to reassess my choices. Anthony was very understanding and wanted to ensure that I was completely at ease and was more than happy to facilitate a refund. Thank you Anthony for your time and patience.
It was Gary not Anthony - sorry Gary for getting your name wrong.
|Category||Physical Shops and Blind & Shutter Shops||Physical Shops and Blind & Shutter Shops||Physical Shops and Blind & Shutter Shops||Physical Shops and Blind & Shutter Shops|
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