Reviewer Photos & Videos
The most terrible customer service
The experience we had with the sales rep was disappointing. I wasn’t sure if I wanted blockout blinds or roller shutters, knowing nothing about roller shutters and she gave me no information about them. Also no information about specials offers, discounts for more windows etc. She was in my house for no longer than 10 mins and didn’t give me a quote on the spot, saying it would come through the next day, which wasn’t a problem but I wanted to get the ball rolling quickly if I was happy with the quote. IN the mean time I had to arrange to go to ...a showroom to find out more about the products. I feel the person who came out should have been able to go through this with me. The quote hasn’t come through the next day, I called, they said it sometimes takes 48 hours. It ended up taking 6 days and while I was waiting I had another well known company come out, spend an hour going through their products, gave me a quote on the spot, we bought more roller shutters than expected, booked in for installation within 10 days and much, much cheaper than the quote from into blinds when it eventually came through (even though part of the quote was missing).
Great service from beginning to end. Competitive prices, and nothing was too much trouble. Roger from sales walked us through the process, helped us choose the best fit for our home and gave great design hints. Adam, the installer, was friendly, professional and a perfectionist. We are very happy with their service and would highly recommend them.
Can’t wait for the blind to be installed
Elli was so lovely she went through the different types of blinds. The pro and cons. We feel very happy with what we have chosen and can’t wait for it be installed.
Amazing service and people
A google search to find blinds and into blinds was one of the first. I made contact and within 5 days a wonderful consultant attended to discuss options and designs etc. Sales consultant was helpful not pushy, extremely polite and had a great eye for design. Order placed and within two weeks half ready to go with a further four weeks for shutters, this was all perfectly inline with time frames we’d been given and office staff were friendly and attentive with any questions. Always sent a text to confirm appointments and confirm installation arri...val times. Just had our final shutters installed by Joe! An absolute perfectionist who finished the job immaculately and showed us tips and tricks to care for our new shutters! I couldn’t recommend Into Blinds enough absolutely brilliant ! Price was great too!
Kirk was absolutely amazing, very professsional on to.e and after having many issues with head office he has made the total experience great. Would recommend any one to use Kirk as you will not be disappointed. Dave
Excellent measure and quote service
Excellent service. Measure and quotes given with options. Friendly and professional and on time. No pressure sales and happy give on stop quote. Would be happy to recommend and use the service again.
Very happy with the sales service provided by Tim - the installers were thorough in their installation and clean up. Most impressed with the finished result and would certainly recommend to others
The reviewer stated that an incentive was offered for this review
Very good customer service and price competitive
Very good customer service, good communication, price and product very good. Very quick response. Very professional. Staff very friendly and know what to recommend based on your needs and taste.
Wendy had some great suggestions and ideas, we have been very happy with our experience with the company so far, I hope the installation process is just as good! Thanks
Amazing Team! Couldn't be happier.
Had my site measure today and the team couldn't be more accomodating. They have been an absolute dream to deal with from the beginning and haven't let me down. Everyone I've dealt with is extremely polite & very hospitable. Thanks guys
Disappointed and still not finished
From wrong ETA dates ( blaming their own staff) then after 3 months they give me 2 different colours of blinds, another long extended wait until they set up the correct colour but only to put in different colours of rivets??? And still waiting for updates today!!
Great service and product
Into Blinds were great from start to finish. Had John, Joe and Alex to install outdoor shutter on our alfresco. They arrived on time, they were friendly and did a great job with installation of the shutter.
Excellent customer service
Its been an absolute pleasure to deal with Nathan. His customer service is fantastic and we really appreciate his efforts in going the extra mile to assist us with the sales process and having it all organised for us. Keep up the good work.
Great service and very professional. Gary was very knowledgeable about the product. Various choices of blinds to choose from and reasonable prices for a good quality product. Would highly recommend.
The reviewer stated that an incentive was offered for this review
Fantastic customer service and products
Erwin was thorough, informative, knowledgeable and understood exactly the look I wanted to achieve. He offered options and the range of products available was extensive and stylish. Overall great service.
From the very start into blinds have been fantastic. Amazing customer service, Communication has been outstanding, Came right on time to measure up for my fitting, was very professional, thorough & quick explained everything in detail. Awesome! Thank you so much. Can’t wait for the next step of installation.
The blinds were installed by Joe on the 23.1.2020.The blinds look great and the service was excellent.
When he wasn't completely happy with the result, he took the blind down and readjusted it. Everything was explained clearly and Joe ensured I knew what to do to operate them effectively.
He arrived about an hour before the scheduled appointment and texted me to check this was okay.
Came in on price and on time
We left picking the blinds really late in the new build. We had done some research before hand but had a lot of questions. Sonia was able to show us all the samples and guide us to the best products for our house. She was able to get the blinds installed before settlement. We love our new roller blinds.
Terrible after sales service after poor advice given by salesman
Came to measure for a round shutter, salesman didn't know product, l was given advice where to finish the tiles before fitting. When it came to fit off the shutter didn't cover the tile cut. It's been months now with poor respoce and only offered a discounted price on a replacement shutter. They require to be paid in full before fitment and have refused to give my money back at this stage.
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Questions & Answers
Do you have a payment plan please
Anthony came out to give me a quote on blinds and curtains for our new apartment. I found Anthony to be extremely professional and personable. A couple of days after placing my order and paying a deposit I started to reassess my choices. Anthony was very understanding and wanted to ensure that I was completely at ease and was more than happy to facilitate a refund. Thank you Anthony for your time and patience.
Has anyone been to consumer affairs about this company demanding payment in full prior to delivering any goods?
Customer R.Into Blinds
All customers are fully aware of our Terms and Conditions, which include our payment terms.
You as a consumer have the right to pick and choose which company you proceed with based on the knowledge you acquire for reading any applicable Terms & Conditions and our Warranty.
All of our Terms & Conditions and Warranty information is contained on our website, furthermore we have a link on all of our Quotes, Orders and Invoices which is easily accessible pre and post purchasing with Into Blinds.
Into Blinds Team
Sorry I should have been clearer and stated after failing to supply the goods or products as ordered. Ie. Only fitting one of a number of blinds on the day of installation and failing to return. This was not something I agreed on or thought would occur when I selected into blinds.
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