IROAD X5 Questions & Answers

Hi Joe, If the camera is telling you the SD Card is damaged, then you most likely need to purchase a new one. You can do this here external link  Be sure to turn the unit off when ejecting or inserting the SD Card. Hope that helps.

Hi Martin, It will be that the WiFi of the dash camera is turned off. To turn it on, short press the power button for approx 1 second. It will beep and say "wifi power is on". You will then be able to connect as normal. Hope that helps.

Hi JLL, There are two options for you....Use the IROAD App or use the IROAD PC Viewer. Both options can be seen here external link  Hope that helps.

Hello biz7112 You could try adjusting the lens so it isn't pointing at the bonnet and is focusing further away from you. Otherwise, you would need to do a factory reset to see if that will fix your issue. If that doesn't work, unfortunately, the camera may be faulty as it is quite an old model.

Hi Peta, Thanks for the query. When connecting, it is important to follow the steps as per the app. * Open the app, press 'connect to dash cam' * Choose your model * It will now say 'press the wifi button for registration'. You must do this before pressing 'next' * Go to phone settings and connect to the IROAD WiFi network. Once you are connected, go back to the IROAD app and Press Done. At this point the camera should say 'registration complete'. If it doesn't, you have missed a step or have a VPN or similar which will block it. If it connects, but says 'disconnect / ok' on the screen. Quit out of the IROAD app and then re-open it. This is to do with an iOS issue with teh version on your phone. Hope that helps. Otherwise, feel free to call our office on 1300818622 during business hours.

Hi Kalvin You use the red IROAD App. You will also need an IROAD wifi dongle which can be purchased here:https://www.iroadau.com.au/product/iroad-wi-fi-dongle/

Hi Alvin, If it is saying 'rear camera disconnected', then this may be an issue with the rear camera. Possibly the rear camera itself or the cable in between.

Hello, The new SD Card will be formatted and software installed automatically by the camera. Make sure the SD Card is a Class 10 U3, anything less, will cause an issue. If you have the correct SD Card, the camera may be faulty. You can call our office on 1300 818 622 (after Jan 13th) when we reopen and it can be sent to us to be checked. You will also need your original proof of purchase to ensure it is within warranty period.

thx u for reply. i solved it by using deep/long format on the iroad microsd card. it took long but after put card back in cam, it started to install software n starts working normally.

Perfect!

Hi Manoj when looking at footage, you need to press the icon in the app and select Rear Cam. Thank-you!

Thanks guys for your quick assistance!

Hi Wade The X5 is quite an old unit now. You could try formatting the SD Card in a computer and this may trigger a reset. Otherwise, you may need to replace the unit?

Hi David, It would seem that you have turned the WiFI of the unit off. To turn it back on, short press the power button (do not press and hold) and the unit will say "WiFi Power is On". This will fix your issue.

Thank you very much for your assistance. I shall do that first thing tomorrow morning. Have a good weekend. david

And you!

Hi Daniel If you are simply connecting to the wifi network then it would seem that you may have not followed the registration process correctly. Open the red IROAD app and follow the step by step instructions. This will work fine for you. Thanks.

Hi Nuru, Thanks for the question. When the message on your phone says "disconnect", this is an iOS issue on your phone. As long as the Dash Camera says that the Registration is Complete....Swipe up and quit the app. then re-open and it should be fine. Hope that helps.

Hi Tracey It sounds like the WiFi of the dash cam may be turned off. To turn it on, have the camera powered on as normal, Then give the power button a short press (do not hold for more than 3 seconds as it will shut down the unit) and the unit will say "wifi power is on". You should be able to connect as normal. If you have any further queries, feel free to email sales@iroadau.com.au or call 1300818622. Thanks!

Hi Nathan, Thanks for the query. When you replaced the card, what sort of SD Card did you use? If not a genuine IROAD SD Card, it must be class 10 U3. Also, when ejecting or inserting the SD Card, be sure to have the unit powered off. Hope that helps.

try to use deep/long format on the iroad microsd card. dont use quick format. it took long but after put card back in cam, it started to install software, it took a while dont disturb it, until it says 'start recording.' it should starts working normally. this works for me. if cant read card in pc, then may have to replace card.

The default password is qwertyuiop.....if this has been changed, you need to send the unit to our office.

Great. My phone regains the WIFI connection now. Thanks.

Always happy to help.

Hi Felicia, You could try disconnecting the GPS and plugging it in again ensuring it is pushed in all the way. Is the blue light on the camera when driving? Is the camera speaking other commands?

Thanks I have done what u have suggested and it works now. Now the blue and red lights are on and the gps is working

The voice msg came out but subsequently when u start the car again it disappeared again. Blue light is flashing and red light is solid on. What does it mean?

Hi Felicia Red light means power is on and recording Blue light flashing means searching for GPS. If you unplug the GPS again and plug it back in, does it say GPS Connected? If so, then the gps plug could be loose or the camera connection could be an issue. Playback some footage and advise if there is a speed showing in the bottom corner. If so, then all is good.

Hi Samaira, Thanks for the query. This could be due to a damaged SD Card. Try turning the unit off, ejecting the SD Card and putting it in a computer and formatting the SD Card. Once done, put back in the X5 and turn the unit on. If this doesn't work, the front camera (inc sd card) will need to be sent to us for testing along with proof of purchase. Thanks

Hi Ron, When connecting, please ensure your car is on and engine running. That should solve the issue.

My car is on and engine running, but still having the same issue.

Disconnect any car play or android auto.

I'm having the same problem - no WiFi dongle

As per above.....When connecting, please ensure your car is on and engine running. Also ensure wifi is on. To do this, short press the power button and the unit will say 'wifi power is on'. If you do not have wifi turned on and engine is not running, there will be connection issues.

Hi Ming When you adjust settings, you need to exit and save the settings when prompted. If you just quit out of the app, no settings are saved.